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Direct Buy Warranty is a SCAM
Posted by Kenners on 06/21/2010
METUCHEN, NEW JERSEY -- I purchased a exteded warranty for my R350 Mercedes for $1,959 dollars. Their elite bumper to bumper. My transmission was giving off a code that indicates the valve body needs to be replaced. Direct Buy auto warranties says it is not covered. Here is the actual verbiage from the contract. "All internally lubricated parts including: torque convertor, vacuum modulator, internal linkage, and transmission mounts. The valve body in question is definitely lubricated.

My wife took the car into Mercedes and it took over an hour to get a response from Direct Buy and then we were told we would have to schedule another time to have a Direct Buy representative look at the car and have to start all over.

We waited to hear back but didn’t so I had to call them and they said they would not cover anything inside the transmission and now they were not going to have someone look at it...they were just going to deny it because the part is quite expensive they tried to claim this was existing. Then they wanted maintenance receipts when Mercedes clearly states that you do not need to service the Transmission until 39K and our car was only at 30K. Then they said we were trying to get something fixed that was a previous condition......every trick in the book becaus the fix was about the same price as what I had paid for the warranty.

They ran us around, wouldn't let me talk to the boss, made us tell the same story to 8 different people. This is clearly illegal, I even contacted them and asked for coverage on another one of my cars to see if I would get the same lies I received from the first sales person.....and again specificaly asked if all lubricated parts were covered inside the transmission…..they stated yes and my wife, kids and answering machine recorded it.

This is totally unbelievable….....all they have to do is deny it and force you into arbitration where “of course” they have a 1500 dollar limitation…and make you fight them in New Jersey.......so if you have a trany or engine problem, it will never be fixed!!…...and if you wait the 30 days you loose 20% of what you paid….even if you try to work it out, the representatives are extremly rude and mean and keep passing you around to different people.

I wish there was someway to let more people know how fraudulent this company is so they do not have to be exposed to this type of abuse.

Everyone....please read the trail of emails tied to Direct Buy Warraties....they are all the same....someone needs to stop these people.
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Posted by Kenners on 2010-06-21:
Everyone is experiencing the same con....these people need to be stopped.
Posted by T-ray on 2010-07-02:
Two Thousand dollars is allot of money.....why would you not expect them to honor their contract if that is what they are selling it for? They could have charged six thousand dollars and you would have been out even more money.....the logic here is that companies should stand behind their product and not try to use intimidation and lies to get out of their contractual requirements. Shame on them....People should be warned....does anyone know a better way to let everyone know how crooked these people are so others don't get ripped off????
Posted by kyle41254 on 2010-11-02:
steve101, I got a quote from the mercedes dealer for a warranty in the summer time. they wanted over $4k plus mercedes does not offer a warranty, they broker it out which means that the price they are quoting me could cost me less else where as it does not actually cost $4k b/c they are a broker they mark up the price no manufacturer actually sells you a warranty from them after the one that comes with the vehicle expires. so if i had bought it from them, they dont cover the claim it is up to the actual warranty company that they sold me to decied if the claim is covered or not....not mercedes benz. i recently purchased one from direct buy warranty and have had no problems since. they seem to be a good company, they covered my repair. I also noticed when doing research before buying that every company has the same type of reviews. there were some companies who have A+ BBB and they have customer online posting the company need to be stopped, they are a scam, but who is to say that the person posting the review is actually posting a non over exaggerated review. no one goes online to say wow....i have had excellent service. if a company has unsatisfied customers it does not mean they do not have satisfied customers. i had problems with verizon recently does that make them a scam? or what about best buy if purchase a product and i dont like they charge a restocking fee does that make them a scam? no. the only thing to say is that not every customer can be satisfied, that is just the way it works
Posted by Warnning! on 2010-11-15:
People, if you are reading this page, BE WARNED! Direct Buy Warranty does business with an unethical manner. I am only one of the many that fell into their trap. It is not the money that I care the most, but I just can’t stand the way they lie to people anymore.
If you are interested, please read out stories on: http://complaintwire.org/Complaint.aspx/zxByHIKsGgDOdgjMRAeSZw
The funny thing is.. I am very sure the reply above posted by “Kyle41254” is one of the person from Direct Buy Warranty themselves. How do I know? Again.. check out the same website provided above: http://complaintwire.org/Complaint.aspx/zxByHIKsGgDOdgjMRAeSZw If you happen to read through the forum, you will see DBW posting excuses to people’s complaint on the date “11/02/2010”.. Well… guess what.. the reply from “Kyle41254” is posted on the same day. What a coincident!
Direct Buy Warranty! I know you are reading these posts because these posts have moved up the spot on Google search. Do you know what it means? It means more and more people are reading these posts. I bet you guys are worried! You guys need to stop tricking people like this. Just stop!
Posted by firepower2010 on 2011-02-28:
I too fell for their SCAM!!! Took my money and ran!! I gave them my money, and like everyone else, when I has a problem, "that is pre existing" the CarFax we ran showed your truck had this condition before. BS!! The same guy who answers the sales line is also the same guy who is the supervisor of claims...They don't even have a REAL office, it is a UPS store.. SCAM SCAM SCAM. We need a class action law suit!!
Posted by NIKKI on 2011-06-10:
Posted by LInn Murphy on 2012-01-30:
I have a Mini Cooper and I just purchaseda warranty in December 2011. The waiting period was over and I needed a small repair. It was under 1200.00 they denied the claim and said it was pre-existing condition. They are ruthless and fraud.
Here is my number 404 989 0063. I like to file fraud complaint with FBI or join a suit.

Posted by jb on 2012-02-13:
You don't contact the BBB. They only have rating power. Contact your State Attorney General Office. That is where the power is. They must be registered in you state to do bu.siness there
Posted by jb on 2012-02-16:
I purchased a warranty(THE BEST THEY SELL) on Feb 6 2012. I read over the contract and decided it was not what I really wanted. called my cadillac service manager who stated they have never heard of this co., therefore would have to pay up front, then file with them to be reinburshed. There was a page and one half of what was not covered, and one half page of what they would (maybe) cover. TOO many if's, and's, and buts. considering all of the above, I asked for ,and received the full purchase price of $1849 back on my credit card the very next day. These people cant,t be all bad, they did what they said immediately.Any warranty company should evaluate any breakdown and act accordingly. A person cannot expect the co. to pay for each and every little problem, they would go broke.How ever major breakdowns like the transmission in the MB, yes that should have been covered.
Posted by Aubree on 2012-11-13:
Direct buy Warranty has the worst customer service! They didn’t cover any of my repairs! Do not trust this company!
Posted by cash now and auto sales on 2013-09-23:
wow thank you for posting this information I am a sales rep out of Idaho and I have been looking for a third party warranty company to better serve our customers . I tried to get a quote from direct buy and got no answer thankfully
Posted by wwhitfield on 2014-01-30:
urchased a extended warranty thru Direct Buy. The heater went out in my vehicle. I called Direct Buy and informed them that the heater went out in my car. They informed me to take the vehicle to a ASE certified company. I did. My car sat there for a day. I called Direct Buy back the following day they informed me that they had to send out a inspector before my car could be repaired. I waited a second day, the inspector came out and asked the mechanic shop 2 questions and he never touched my car. Direct Buy informed me that they would only pay $500 toward the repair. I purchased the Platinum Elite Plan from Direct Buy which they alleged would cover my vehicle bumper to bumper. The sales person who sold the plan informed me that I would not have any out of pocket expenses. Needless to say Direct Buy did not repair my vehicle. When I called to cancel, they gave me the run around, transferring me from person to person and no one was ever able to give me clear answers. I had to wait several hours to receive the cancellation form. When I finally did receive it they pro-rated the amount to $1630 although they never provided me any form of service. Complete rip off.
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A ripoff
Posted by Plane on 11/04/2006
I would advise everyone not join. We joined with the reasoning that we would save a lot as we built our home but on average it would take us 4-5 voice messages to get customer service to return our calls, then 1-2 weeks for them to process the order and 6-12 weeks to receive the product. So as you can see, unless you have tons of time building your home this does not accommodate a construction schedule. Also you are responsible for shipping and handling fees, along with having to pick up your items during regular business hours there is not that much of a savings. For example we found a computer armoire locally that we liked for $900.00, then we had Direct Buy price it out for us and there price came to $550.00, shipping for $175.00 and handling for $75.00. After a 12 week wait for the armoire to be shipped (by the way it sat in Direct Buys warehouse for 2 weeks and the only way we found out that it was in was that we called them to check up on the order, by the way, it took 5 voice messages before they called us back) the manufacturer had changed the design and it was not what we had ordered. But because we verified the order from the catalog at Direct Buy we were responsible for the shipping to return the item to the manufacturer. Direct Buy told us the shipping fee would be the same as what we were originally charged but the shipping bill came in at $735.00 and Direct Buy says we are responsible for that. So much for a good deal! Don’t get caught in the Direct Buy trap. There only interest is the $4500 membership fee, nothing else.
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Posted by Skye on 2006-11-04:
I do have a free pass to visit the showroom where I live. I have read so many negative things about them, I might as well toss the pass. I have had my house already built, and did very well without the use of this place that seems like a big ripoff, unless you are building houses all over the place. JMO~~
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Direct Buy In Anaheim Hills High Pressure Sales
Posted by Jjudith on 12/31/2009
ANAHEIM HILLS, CALIFORNIA -- I went to see a Direct Buy open house. It was presented that way. I got a call everyday from the company to go to the open house. I finally went after 2 weeks of daily calling from them. I was there for two hours. Big sales presentation to buy their membership. Then they have you talk to a sales person- in my case it was Deron Lane. They explain their membership. I kept telling Deron Lane, I could not afford it. He just did not want to take no for an answer. Then finally I had to be firm and after being asked again, if I wanted to purchase the membership, I had to say no. In their invitation to their warehouse it is explained that you have access to it for one month. When I stated I wanted to look around Deron Lane said all he had was a floor model. I said I just wanted to look. He did not let me and told me to have a nice day. Basically kicking me out of their warehouse. I was really upset, because, first of all I was led to believe this was an "open house", we are given an opportunity to look around. I was never so wrong. After their presentation of about 2 hours. If you say no, your are just kicked out. I will never go to Direct Buy and tell everyone I know not to go. Deron Lane should get some manners in customer service.
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Posted by snowmanvt on 2009-12-31:
Just google "direct buy scam" and you will learn all you need to know.
You are lucky you got out so easily and without paying a huge membership fee.
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Rip off
Posted by Be careful on 09/25/2010
ANAHEIM, CALIFORNIA -- Don't be fooled by how much money you could save if you get it through DirectBuy. Their membership fee costs way more than you could save. And the prices they claim its cheaper than retail market, its all false information. Its all B. S. A wash machine at any retail store if you shop around it doesn't cost more than $900.00 They show in their video that Retail stores sells wash machine for $1600.00 but if you get it from "US" we give it to you for $900.00. So you think about it. Would you save any money? And on top of that you have to pay thousands for their member ship fee. And another thing nobody remodels their house every freakin year, or buy furniture. Its one time buy for about 10 to 15 year of use. Unless you are billionare. If you have brain you would understand and not join this stupid company. And another thing they say its very Hilarious, They want to make sure the husbands are coming with their wifes. If the wife goes alone to see their associate, they don't like that. Which I found very odd. So does that mean is it easier to sell membership on men than women??
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Posted by dan gordon on 2010-09-26:
I've been in wholesale for many yrs. Direct Buy adds an 8% fee to everything which is about the same markup as some wharehouse clubs. Buying one item is seldom if ever a cost savings. Buying a truckload would be. People unfortuantely are pretty naieve and the ads look like everything has a 500% mark up. With the internet the margins just aren't there.
Posted by CaptainSpaulding on 2010-09-26:
Great point, Helpful!

If a company is grossly overcharging it's customers, it's not the company that's stupid, it's the customer!
Posted by Ytropious on 2010-09-26:
I've heard nothing but negative things about direct buy. It ranges from complaints like yours saying they are really over priced, and others about how the sales staff are rude, pushy, and sometimes unhelpful. I have a home I'm remodeling and I never even considered direct buy due to all the complaints so I rate helpful.
Posted by okcray on 2013-05-01:
What blows my mind even more is how even supposedly "cautious" people get swayed by the "if you say no, you're banned from joining for seven years" line. I mean really, do you think seven years from now I'm going to change my mind and NOT think you're ripping me off???!!!???!!!
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Beware Of This Company
Posted by T-ray on 07/01/2010
METUCHEN, NEW JERSEY -- Direct Buy Warranty's lack of professionalism and complete disregard for the customer means CUSTOMER BEWARE.

They took my money, wouldn't honor the claim because it was substantial and then used all the loop holes they could fabricate to keep from paying me.

My transmission had a bad valve body so I contacted Mercedes, their technical staff, and pulled their Technical Specifications and all are in agreement that the transmission is a sealed unit and does not need to be serviced prior to 39k miles......and still they wanted service records and would not fix it. General fluid levels were always kept up....it only had 26k when we bought it.....beautiful car.

From the first day the claim was submitted it is not "how can we help you" ..... it's all about "how can they get out of having to pay for a legitimate claim".......from day one the lies and deceit kept coming.

Here is a list :

1. Told my wife and Mercedes that they would be sending one of their Tech's to look at the vehicle.....never heard back from them and I was forced to call them back.

2. Initially was verbally accused of buying a damaged vehicle and trying to get it repaired at their expense.....this happened repeatedly.

3. I was then told that they do not cover the Valve Body and my claim was denied.

4. Contacted a lawyer and validated the verbiage in their contract implied "all internally lubricated parts" and that the valve body was definitely a lubricated part. This is when they changed their story and now they wanted service records? More lies.

5. At this point they changed their story again and requested service records? I explained that this transmission only requires that you check the fluid level......their is no service required until 39K miles....the car was only at 30k. I even got Mercedes on the phone, but they refused to talk to them. More lies....especially whey they say this was the #1 reason......not true....they kept making stuff up regardless of how I tried to answer their request.

So....picture this....every time I had to call them I received the same run around....someone would ask what was wrong...then they would ask for my service contract #...then they would ask what the problem was.....this would go on for ten minutes.....I would have to ask to talk with a supervisor and they would transfer me to a voice mail and I would not hear back from them again.....NOT ONCE did they call me back.

6. This company is a joke.....once I finally did get hold of someone that supposedly was legitimate, all he did is belittle me...F. Watson (probably not even his real name)....who said he would contact Mercedes and get me on the phone to have a joint conversation about an alternative solution.....do you think I heard back????? Hell no.....I am angry that this type of a fraudulent business is allowed to operate in the United States.

Stay as far away from this company as possible...and let other people know the same.

They are all nice up front...but the minute you have a problem you are screwed.

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Posted by MDSasquatch on 2010-07-01:
I have never owned a Mercedes, but is it already out of factory warranty at 30,000 miles?
Posted by T-ray on 2010-07-02:
The vehicle is out of warranty based off of time 3 year, 36000, which ever comes first. Our vehicle is a 2006 so it's technically 4 years old.
Posted by Bree on 2012-11-13:
DO NOT BUY A WARRANTY FROM: DirectBuyWarranty.com!

Worst customer service ever! No one can ever answer any of your questions, they say they will have someone call you back from another department and then nobody ever calls! This company just gives you the run around. I wanted to cancel and they offered no refund like they advertised! I would not trust them!!!
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Direct Buy Scam
Posted by ConsumerReview on 08/03/2009
A scam can be defined as an attempt to intentionally mislead another person with the goal of financial gain.

This company changes its name frequently because of a poor consumer record. It was formerly known as UCCTotalHome & UCC and is now Direct Buy to hide the previous poor consumer record.

There are many online reports on both companies regarding their poor consumer record. Look up 'direct buy scam' on any search engine.

Since you are reading this you probably don't know much about how a company like this does business.

A company with a dubious product or service for sale (like this one) will attempt to use coercive persuasion to make you buy. This may be a 'fear of loss' technique (you will not be able to tour the showroom and check prices again for 7 years if you don't sign-up today) or 'power close' techniques to 'intimidate' you into buying. Remember, they have nothing to lose ... they will not see you again if you don't buy 'today' so they are liable to try anything that might 'close the sale' with your personality type.

Time share is sold this way and some health club memberships because so many people drop out and don't use their memberships. They are really just selling 'time' to use their facility ... they have virtually no additional expenses when you join.

The contract, which no attorney would ever let you sign, is so one sided that it is patently fraudulent, in my opinion. But since you cannot take it home to review it ... most people who do join based on hype and inaccurate claims, find themselves holding a document that gives them virtually nothing for their money.

They are selling the equivalent of a SAMS CLUB or Costco membership for thousands!

Personally, I can find better deals than SAMS or Costco normally on the internet (that deliver to my home, not a warehouse) so DirectBuy selling for thousands is a total RipOff!

You are paying for a 'buying club' that gives almost no service, has prices that can be beat by almost any discount retailer. They hide behind a clever contract that gives you no rights to contest anything.

They are only in business because of gullible people that they can intimidate.

Beware, they employ a large in house complaint response team to counter 'real' actual consumer complaints published in various blogs.

AVOID! If it were a good, decent company they would be happy to let you try it for a month for free and then pay monthly.

But if they did that no one would pay their price.

Consumer Review
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Posted by Anonymous on 2009-08-03:
Not that I am recommending Direct Buy, which I am not, they do business across the country and for many years already. I believe it's their high pressure tactics that are a turnoff to potential clients. If they were truly a scam how could they still be in business?
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Posted by Angelnorma on 09/18/2006
WESTBURY, NEW YORK -- I have been trying to get our money back since 2005 from Direct Buy, I gave up until I saw CBS news last night and found out I am not the only family that was taken by this company.
They do not tell you that it takes 6 weeks to receive what you want!
They told us that they 100's of companies through out LI that they deal with! Not true we picked out a fence and went to order it but where told to look in the book and pick out the parts we needed!

Please help me and anyone else in this matter $4339.13 is what we got ripped off.

They took our money by credit card with no extra charge but if you want to buy anything it has to be cash or personnel check, because they charge you another 2.5% on purchase.

There is no great saving with all the charges they add on.

I have complained to BBB and Consumer Affairs, with no help!
I also called corporate and they told me that it is a franchise, I told them that they are responsible because its their company. Then told that she would call the owner and have him call me.
Still nothing!!!!
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Posted by triskal on 2006-09-19:
um, not to sound rude, but companies do tend to advertise when they want to attract business....
Also, not to discredit your frustration, but when you buy from wholesalers, you are basically telling the company that you know what you are doing, as they are geared more toward professionals in whatever industry they supply for. Most people realize that when you get a lower price, you get a lower level of involvement with the seller.
Good luck on your fence, buddy.
Posted by angelnorma on 2006-09-19:
Thank you for your input, but do you work for DB??? Direct Buy is geared for home owners, I am well aware of dealing with wholesalers. Since I was purchasing agent, but to be told how a company works by saying that you save money and have 1000’s of manufactures and then taking customers of $4000.00 by deist is different thing.
Posted by Anonymous on 2006-09-19:
Posted by augustajosephine on 2006-09-22:
You really have to do your homework before becoming a DB member. My husband and I have been members for about a year. You have to know what you're looking for, and what it's gonna cost you retail, so you can find out if DB will actually save you any money after all the fees they tack on. However, it's difficult to do this, because you don't find out about those fees until after you're a member. It's frustrating. Also, they make you pay in full at the time of your order--but they don't pay the company you ordered from, or even PLACE YOUR ORDER for 2 weeks. We found that out when we ordered a front door--we called the door company to find out why our door hadn't arrived yet, and they said that DB hadn't paid them. No money, no door. The company is about 50/50--half good, half bad. A good idea that is poorly executed.
Posted by angelnorma on 2006-09-22:
DB-call the corporate office and fight for your money back also write to BBB and Consumer affairs! It took me over a year of fighting and I was notified that I will be getting my money back!
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Scam....Make Sure You Have Had a 120pt Inspection Before Purchasing This Warranty
Posted by Scampbell726 on 04/09/2013
INDIANA -- I recently purchased a used 2003 Ford Explorer and due to it being used and me not knowing the history of the car I felt it would be wise to purchase an extended warranty to cover myself in case there were problems. The suv drives nicely however on night without any indication or even slightest signs, it just stopped on me. After I could not get it restarted I had it towed to the dealership and contacted Direct Buy Warranty to advise and to initiate a claim.

Well lo and behold once the vehicle was diagnosed, I was informed that the claim was denied. The cause of the mechanical breakdown was not a covered problem but in addition to that at the time the car was being diagnosed, the dealership became aware of another problem with the vehicle and it was too denied. The reason for the denial was basically that it was a pre-existing problem.

I challenged the Representative by asking how would I know about pre-existing problem when it's a recently purchased used vehicle and told him that in fact was the reason why I purchased the warranty because the vehicle is used and I don't know the history of it. At that point, the Representative told me that I should have had a 120pt inspection. Needless to say nothing went smooth about the conversation after that because as I explained to him that while they were selling me pipe dreams about how fantastic their company was, they never mentioned that I should have an inspection prior to purchasing the plan even though we talked extensively about it being a used car that I recently purchased. He then goes on to tell me that no that is not something that they tell their customers...to which my response is well why are you telling me now after I've purchased your plan and filed a claim that was denied.

This company is so bogus until it's unbelievable. They also insinuated that I bought a car with mechanical problems then purchased a plan from them because my breakdown occurred 6wk after purchasing their plan.

My question and concern with this company is why would you sell extended warranties for used vehicles if claims are going to be denied claiming they are pre-existing? I thought that was the whole concept behind selling used car warranties was to protect the consumer from having to pay expensive car repairs in the event of a mechanical breakdown. Now I understand that if the item broken is not a covered item but to have a covered item and then to be denied saying it's pre-existing well that is all the proof I need that this company is fraudulent and not worthy of business with.

They keep you on the line selling all these great points when they are trying to coax you into choosing their company but once you're in they don't honor claim.

I requested that they immediately start processing my cancellations of this policy. I don't need to $1900 for a warranty that isn't worthy the paper it's written on.

Buyers Beware. My recommendation to anyone considering buying a warranty from this company is to make sure you have your used vehicle inspected prior to making this purchase because they do not honor claims.
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Posted by BigAl on 2013-04-10:
Sorry you bought a bum car but your solution to your problem (having a 120 pt inspection) would do you no good. Companies like this would just find another reason to deny your claim. The type of insurance these companies sell are useless. If you were provided with a policy to read I suggest you take the time to actually read it and you will find just how useless this type of insurance really is.
Posted by CrazyRedHead on 2013-04-10:
Did you actually read the warranty before signing it to find out what is actually covered and what is not? I understand the reasoning behind you getting the warranty in the first place but for that reasoning also I would have read it first to know what I was getting into. I'm a just in case kinda person here.
Posted by Bill on 2013-04-10:
Only buy extended warranties from the manufacturer itself like Ford, GM, Honda, etc.
Most warranties have to be purchased before the normal factory warranty expires. Sometimes you can go a few thousand miles past but they usually require a dealer inspection before issuing a warranty.

The ones like you purchased are a scam. You may get your money back but I guarantee they will somehow prorate it and you will be lucky if you get 50% back.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Posted by Sam.johnston on 03/29/2012
EDISON, CALIFORNIA -- I purchased a Platinum warranty in February 2012. I thought. WOW! This is a great deal. I just had an issue with a transmission fluid leak so I took my car to BMW. They told me the transmission gasket seal and pan had to be replaced. He said it definitely should be covered and he never has had an extended warranty company not cover this. Well, to my dismay Direct Buy Warrant wouldn't cover it because of a service bulletin. I asked my service representative what a service bulletin is and he said all it is a bulletin put out that explains how to fix something if there's a problem, not that there's a recall because the part is defective. Totally different issue. My car is a 2003 BMW 7 series and my representative said there is a service bulletin on various parts of the car including parts in the transmission and engine. So I know if anything major went wrong with either those two the would not cover it because of the service bulletin. They are frauds and I would never ever recommend anyone do business with them. My representative told me to check into Fidelity because he's never had an issue with them. I did and even though they are more expensive I went ahead and purchased their warranty. Hopefully I will have a better experience. If not, I will post again. thanks for reading my rant. DBW are frauds and they are mean and short on the phone.
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Posted by Skye on 2012-03-29:
Thanks for taking the time to warn others. It's always best to find out exactly what will be and won't be covered, and get it in writing, because it ends up, what you need covered, won't be covered.

Good review.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Avoid Direct Buy
Posted by Craig2005 on 02/18/2012
ST LOUIS, MISSOURI -- I worked at Direct Buy for about 3 months. Let me tell you how unethical the place is. When I got hired I was told by the owner that I would make 10.00 an hour PLUS 100 dollars for every member I signed up. Signing up three a week would get you to 35,000 a year. That sounded great to me.

Right after I started, the owner told me that I had to get a minimum of three in the week before I would get any bonus. Then after a month he told us that they didn't want the sales people to get three one week and none the next so they made us get 6 in the pay period before we made any bonus. Then a short time later he said that we aren't getting the higher priced memberships so if the membership is 3000 or less and you bonus those memberships will get you only 50 instead of 100. It was obvious that this was nothing more than an hourly job.

It is possible to make the company close to 500,000 in profit and receive only 20,000 in pay. That is less than 5%. If a company is going to shaft their employees this bad what do you think they would do to their members?
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Posted by Alain on 2012-02-19:
I took a look at what a search "Direct Buy Complaints" brought up. Based on the volume and nature of the reviews (yours included), I can't see any reason to shop there.
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