DELTONA, FLORIDA -- I have had DirecTV less than a year, I moved the receiver six inches to plug in a CAT 5 cable and the entire coaxial cable connector fell out of the back of the receiver. Do not use DirecTV! They will give you used junk hardware, horrid customer service and screw you for a early termination fee.
RHINEBECK, NEW YORK -- I scheduled an installation in person for a week out and received a reminder call days before as well as the day of for the 12-4 appointment. 1 o'clock, nobody. 2 o'clock, an automated call saying no worries, they were on their way. 3 o'clock, nobody. 4 o'clock, nobody and I called the company to see what was going on.
4 o'clock -- Rep # 1: Very nice and accommodating, but had to place to me on hold for over a half hour to try and figure out the discrepancy between her computer stating someone was en route to my house currently, as well as it saying I had been rescheduled for an appointment three days away. Returning with no answers, she stated she had called my local office and that a local supervisor would be in contact with me shortly.
After 30 minutes and no calls... 5 o'clock -- Rep # 2: After explaining my situation and asking for a supervisor, this short and abrupt representative put me on hold, only to return and state my local office was closed and that she had spoken to her supervisor, and that I had a scheduled appointment for three days away. She was promptly hung up on.
5:15 -- Rep # 3: A very pleasant man answered and stated his supervisor was in a meeting, so he made over a half hour of efforts to call my local branch (which he confirmed was open until 6, despite the previous rep), while finishing by stating a local supervisor will return my call in 30 minutes to an hour, to my protests of "I've already been through this."
45 minutes later, with no returned call... 6:30 -- Rep # 4: A pleasant woman answered the phone and handed me over to her supervisor after some brief questions. Supervisor: "We're sorry, but somebody is on their way," to which I responded, "Your local offices closed at 6."
I was then told that I had an appointment scheduled three days out and that I would receive compensation for my troubles. When asked how much compensation I would receive for almost 7 hours of waiting, confusion, and incompetence on their part, he replied, "One hundred dollars is the highest I can go." One hundred dollars barely covers the satellite pole installation, with $20 left over towards my first month's bill!!! What a slap in the face!!! Avoid this disreputable, dishonest, cluster of a company like the plague!!!
HUNTSVILLE, ALABAMA -- On October 30 we had a schedule installation from AT&T and DirecTV to install at the house. The person on the phone had informed us that we could get 25 Mbps at our house that the lines had been updated since the install 2 years ago.
So we scheduled the appointment on Monday October 30 and installer came out and informed us that nothing had been changed that we could still only get 3 Mbps but was going to put in a request to have a line extended one pole coming from the north side of our street to give us what they promised us and they couldn't install DirecTV until they knew we would have AT&T with the service. The technician left with the promise that he would do so on the order.
So we called in Tuesday to see if it had been approved. The AT&T representative had claimed that it had been approved that they was installing the line on Tuesday October 31 and would be out to install all services on November 1st. At that time I had taken another day off for them to install.
When the technician got here Wednesday they had informed me that there hadn't been a line ran nor an order put in for a line to be pulled that he had no idea what we was talking about and put me in touch with his regional manager to see if they could resolve the problem but until then he had to cancel the order and we need to contact DirecTV to have them install their service individually.
So on Wednesday November 1 we contacted DirecTV to schedule install. They informed us the earliest date would be November 6th between 12pm and 4pm so I proceeded to take off another day today November 6th for them to come and install at 4pm. On November 6th we noticed that no contact by phone or email. We had called them to ask what happened. They informed us that they was down to 2 technician and would have to reschedule for another day after I have done taken off for 3 days already.
ROVK SPRING, GEORGIA -- We switched back to DirecTV the 1st of May this year. We received an advertisement that promised a $200 gift card just for switching back. When I called to inquire I was told by the salesperson that I would receive the NHL Center Ice package for free the first year. I questioned him extensively on this because it seemed a little too good to be true. I never even brought the subject up. He looked at my prior account from a couple of years ago or so and noticed I had it and just offered it right out the gate. "No charge for the first year" he said. That turned out to be a lie.
He also read the channels we would be getting in the package and many of them were not there when we actually got hooked up. When we called to complain about these two lies we were told we could add the packages for more money. But of course that defeated the purpose of switching in the first place, which was to save some money each month. I spoke with a supervisor and begged the individual to check the transcript of the call has all calls are recorded and do something about the person who's making these obvious false promises.
I'm still waiting on the call back about that one. I was also told that in order to get my $200 gift card I would have to call back somewhere around six weeks into my contract to check on the status. When I did that this evening The Selective Amnesia kicked in. Nobody knows anything about a $200 gift card that was promised to me. But of course it was prominent on the advertisement that they sent to lure me back. Just another bait-and-switch operation.
I wonder why the justice department hasn't looked into this lousy company already. They are jerking people around with one lie after another and getting away with it apparently. So my advice to anyone considering DirecTV is forget about it. Unless of course you like being bent over.
SAINT MARTAINVILLE, LOUISIANA -- I was checking prices on DirecTV and the representative started by giving me 3 mos free of movie channels... I replied I want to check around first and see what the other companies are offering. He tried to up the game by offering me a 100.00 gift card. I replied that I still wanted to check around... then he said he would give me 2 gift cards, one for 100.00 and one for 200.00 which would total the amount to 300.00 and 3 months of movie channels. That got me to go ahead and deal with direcTV. He recorded the conversation for documentation and did say during the recording they would send me the 2 gift cards.
Well turns out the sales representative lied. I did get the 100.00 gift card but the 200.00 gift card was a lie so I called direcTV and they said there was nothing they could do. I talked to the floor manager. Her name was Valori emp. number ** and she confirmed that he misinformed me and they could not honor the 200.00 so I tried to get something that amounted to that in service or maybe something else. She offered me a sports package for a free month. I responded I don't watch sports and she said that was all she could offer so I asked to talk to her manager with her name is Jasmine emp. number **.
She had nothing to offer and basically did nothing to solve the problem other than saying the representative misinformed me. So since the sale was recorded I considered it to not only be a lie with the sales representative but also direcTV and she had nothing to say other than there was nothing she could do. My advice is direcTV reps will say anything to get the sale and their managers and direcTV will do nothing to make their sales reps lie right with the customer.
This turned out to be a deceptive reward that DIRECTV offered us upon signing up for their service for a 2-year contract. As far as DIRECTV service goes, we like it, but when I tried to go online to get the reward, after having DIRECTV installed in my home, as they had directed me to do, their message said we were ineligible.
So, I called them and explained the situation. The representative said I was ineligible. "Why then did DIRECTV tell me we'd get the reward upon signing up," I asked. No concrete answer. I told the representative this was a dishonest practice and to write it in my account notes that I would be telling anyone interested of my experience with DIRECTV. So there you have it, for what it's worth!
CA, CALIFORNIA -- I walked into AT&T to add my daughter's cell phone line to mine. The AT&T agent talked us into adding DIRECTV for only $29.00 a month with a $35.00 installation fee. When we received our DIRECTV bill, It was $179.00. I was never told that they would charge me $99 for the DIRECTV box. I called DIRECTV and they didn't have a answer for me. Due to the principle of it all, I wanted to cancel my service and not give them my business. I did call to cancel. Two days later I called to not cancel the service as they were going to charge me over $600.00 with fees.
The representative at DIRECTV told me I would not be able to have the same promotion as that promotion expired. I was even more upset and told her to cancel my service. This company is a joke. I have been sharing my experience with social media and friends as much as I can. No one else should experience what I did. Someone should investigate this company, maybe they will soon.
GAINESVILLE, FLORIDA -- After dealing with overpriced Cox we decided to change to DIRECTV. Worst mistake EVER! After explaining to the "very friendly sales person" our needs basic cable and internet. They said they had the perfect plan for us. Bundle of TV and internet for $40 and a $100 down payment. We set the installment appointment and they just put Internet. What about the TV part? They didn't add it!!! Called back to them and they said that they have to have a new $200 down payment. And after 2 billing cycles they will put both accounts together. NOT HAPPY AT ALL!
After 3 hours on the phone talked with 2 supervisors and they schedule the new appointment for a Sunday. Nobody came or called!! We are now 3 weeks dealing with them and no service! They are saying (after taking the money) that there might not be signal (while all my neighbors have their service). So I might need to go back to my old provider... paying all the installation fees again and starting all over. Now they are going to come tomorrow!! This company just plays with people. Takes your money and run a circus. STAY AWAY IF YOU CAN. IT'S A SCAM WITH A WELL KNOWN NAME.
EL PASO, TEXAS -- What we ordered and what we were given were two completely different things. They promised over the course of 4 months that "it will be fixed tomorrow". They told us they would send our rewards cards and told us they would send our equipment! What empty ** promises! Nothing changed.
We kept our end of the contract by paying them every dime they asked for and in return, they screwed us over with crap service, half-assed work and a giant $450 cancellation fee. (Worth it to us at this point because the lack of service we have received.) Apparently "nobody could help us" because "nobody took notes on our account of our calls." Thanks for wasting our time and money. It's too bad people will continue to sign up with you!
CORAL SPRINGS, FLORIDA -- I became a customer of DirecTV because they said my contract would never change. This lasted about 1 yr. of a 2 yr contract. After that my bill began to change monthly. They would add prime channels without me asking, then double my bill. They then tried to charge me extra for the NFL package which was supposed to be free for 2 yrs. I then moved so I had to cancel DirecTV services because my new place would not allow a dish. I had to pay an early termination fee. The final straw was that DirecTV said they are not responsible for removing the dish. It was my responsibility. If you are thinking about a contract with DirecTV, run!!!