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DIRECTV

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1.3 out of 5, based on 350 ratings and
820 reviews & complaints.
Don't settle for cable! You should have a TV experience that you can trust. Enjoy every game with Sunday Ticket, watch hit movies and shows anywhere, and change the way you watch TV. DirecTV provides the greatest digital television experience for over 37 million customers daily. Our goal is to provide the most reliable, trusted customer service for your digital television service needs. We are rated #1 for a reason. Call today to ask about the packages we have to offer!
Company Profile
DIRECTV
P O Box 915
El Segundo, CA 90245-0915
310-535-5000 (ph)
www.directv.com
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Absolutely a Nightmare From the Beginning
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SHAWNEE, OKLAHOMA -- I decided to get a bundle through AT&T in order to get unlimited data at my home. Since we have a houseful of tech we were constantly going over our allotment each month. I was paying separately for phone and internet so decided it would pay me to bundle to get a better rate with a TV service and unlimited data.

First mistake was ordering online. Since I had pre-existing service it threw a monkey wrench into their system when the tech came out to put in the phone and internet. This got all screwed up because he cancelled the original order and told me to call and just have the service transferred to the new bundle. Okay, did that, but the bill on my account is still screwed up. (One problem at a time!)

Next, the DirecTV tech showed up and put in a wireless system for four rooms. On Demand has never worked correctly, we can't rewind and the system crashes about five times a day and we have to reset it. This has continued for the last two weeks. One tech came out and changed the connections. The same tech then came back a second time and changed out the router and checked the dish. It has still not been corrected. I tried resetting it... Again... And it came up after rebooting and stayed on for about 30 seconds and then froze again.

This will be the fifth time in two weeks their people have been out here to fix the issue with the service since we had it put in. So, after yet another call to the "management", they are sending out a person that supposedly has special powers to fix the issue. I was told they are going to replace the main box. I cannot see what else the issue could possibly be. If it isn't fixed this time I am going to tell them to take it out completely. And I am NOT going to pay an early termination fee since they failed to provide the service adequately.

I will never recommend this company to anyone. If they manage to fix it this time, I will keep the service, but under duress. If they still don't fix it, they are outta here. I didn't really want the TV service anyway, just got it for the bundle and unlimited data. If this is the level of service and equipment, they can keep it.

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Misleading and Incorrect Information
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HUNTSVILLE, ALABAMA -- On October 30 we had a schedule installation from AT&T and DirecTV to install at the house. The person on the phone had informed us that we could get 25 Mbps at our house that the lines had been updated since the install 2 years ago.

So we scheduled the appointment on Monday October 30 and installer came out and informed us that nothing had been changed that we could still only get 3 Mbps but was going to put in a request to have a line extended one pole coming from the north side of our street to give us what they promised us and they couldn't install DirecTV until they knew we would have AT&T with the service. The technician left with the promise that he would do so on the order.

So we called in Tuesday to see if it had been approved. The AT&T representative had claimed that it had been approved that they was installing the line on Tuesday October 31 and would be out to install all services on November 1st. At that time I had taken another day off for them to install.

When the technician got here Wednesday they had informed me that there hadn't been a line ran nor an order put in for a line to be pulled that he had no idea what we was talking about and put me in touch with his regional manager to see if they could resolve the problem but until then he had to cancel the order and we need to contact DirecTV to have them install their service individually.

So on Wednesday November 1 we contacted DirecTV to schedule install. They informed us the earliest date would be November 6th between 12pm and 4pm so I proceeded to take off another day today November 6th for them to come and install at 4pm. On November 6th we noticed that no contact by phone or email. We had called them to ask what happened. They informed us that they was down to 2 technician and would have to reschedule for another day after I have done taken off for 3 days already.

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False Promises. Deliberate Lies.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ROVK SPRING, GEORGIA -- We switched back to DirecTV the 1st of May this year. We received an advertisement that promised a $200 gift card just for switching back. When I called to inquire I was told by the salesperson that I would receive the NHL Center Ice package for free the first year. I questioned him extensively on this because it seemed a little too good to be true. I never even brought the subject up. He looked at my prior account from a couple of years ago or so and noticed I had it and just offered it right out the gate. "No charge for the first year" he said. That turned out to be a lie.

He also read the channels we would be getting in the package and many of them were not there when we actually got hooked up. When we called to complain about these two lies we were told we could add the packages for more money. But of course that defeated the purpose of switching in the first place, which was to save some money each month. I spoke with a supervisor and begged the individual to check the transcript of the call has all calls are recorded and do something about the person who's making these obvious false promises.

I'm still waiting on the call back about that one. I was also told that in order to get my $200 gift card I would have to call back somewhere around six weeks into my contract to check on the status. When I did that this evening The Selective Amnesia kicked in. Nobody knows anything about a $200 gift card that was promised to me. But of course it was prominent on the advertisement that they sent to lure me back. Just another bait-and-switch operation.

I wonder why the justice department hasn't looked into this lousy company already. They are jerking people around with one lie after another and getting away with it apparently. So my advice to anyone considering DirecTV is forget about it. Unless of course you like being bent over.

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They Lie
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAINT MARTAINVILLE, LOUISIANA -- I was checking prices on DirecTV and the representative started by giving me 3 mos free of movie channels... I replied I want to check around first and see what the other companies are offering. He tried to up the game by offering me a 100.00 gift card. I replied that I still wanted to check around... then he said he would give me 2 gift cards, one for 100.00 and one for 200.00 which would total the amount to 300.00 and 3 months of movie channels. That got me to go ahead and deal with direcTV. He recorded the conversation for documentation and did say during the recording they would send me the 2 gift cards.

Well turns out the sales representative lied. I did get the 100.00 gift card but the 200.00 gift card was a lie so I called direcTV and they said there was nothing they could do. I talked to the floor manager. Her name was Valori emp. number ** and she confirmed that he misinformed me and they could not honor the 200.00 so I tried to get something that amounted to that in service or maybe something else. She offered me a sports package for a free month. I responded I don't watch sports and she said that was all she could offer so I asked to talk to her manager with her name is Jasmine emp. number **.

She had nothing to offer and basically did nothing to solve the problem other than saying the representative misinformed me. So since the sale was recorded I considered it to not only be a lie with the sales representative but also direcTV and she had nothing to say other than there was nothing she could do. My advice is direcTV reps will say anything to get the sale and their managers and direcTV will do nothing to make their sales reps lie right with the customer.

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Never the Same Story and It's Always Bad
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

It's like I have to have a court stenographer when I talk to these people. I have the top package. Every month my bill goes up. When I call to discuss, a nice person takes care of me, says they're going to place several discounts on my account, and I hang up satisfied. Then next month, it doesn't go near what they say. The bill goes up, and the next person apologizes, says the previous person didn't document the conversation, and we start over. And, no, since the bill has been mailed, those nebulous discounts “will start next month”. This has happened 3 times. I am sick of spending 30 minutes on the phone each month. They are gone!

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They Don't Have a Clue
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BRONSON, FLORIDA -- I had DirecTV for 11 months. They talked me into bundling to save money. One month my internet wasn't working so I called AT&T and they said DirecTV said I had not paid my bill and I explained I had, so they reinstated my service.

Next month I got 2 bills, one from AT&T and one from DirecTV. I called them to find out why I'm not bundled and they said it was because I had not paid my bill the month before. I explained that I had and it was their mistake. This went on for 4 months and I told them if they didn't straighten it out I was going to cancel my account. After 4 months I decided it was better off to pay the $300 early termination fee. So I canceled. Stay away from DirecTV.

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Awful, They Gave Me False Information and Return. I Had to Pay More
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I had called and asked for an extension date, because I had started a new job and wasn't receiving a pay check for a while. They gave me a date to pay by and I paid by that date. I was told once I paid it to call back and they would reduce my bill to 56 dollars a month. I called back after I had gotten confirmation that my payment was received and they said that I owed double what I had paid and that my services were being disconnected until I paid it all in full. They transferred me to 4 different people and no one was willing to help me but said they would send me a cancellation package. I had been a customer for 7 years and they threw me out like I was nothing!

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Broken Promises
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WI -- Signed up for DirecTV 7 years ago. No service because of rain or snow. I stayed a loyal customer thru it all even when others dropped them and moved on after their promos and price spikes. I paid for their premium overpriced service long enough now. They have no appreciation towards loyal members!

I called to cancel services a month ago but was talked into a promo of getting my bill cut in half, free showtime and a $100 Visa gift card if I stayed. I figured I couldn't go wrong and to give them another try. Nope, full of BS again, just like when I originally signed up and they jacked up my bill after a year.

Called them today, a month after the promise, and it looks like they forgot. No one sent email verification for gift card, didn't turn on Showtime, and now it's too late to sign me up for the promo of $60 off my bill for a yr. They offered me $30 off for 3 months instead! Sorry but I canceled immediately. I just don't understand with all the streaming TV and free stuff online nowadays that they would not offer a loyal long time customer what they promised. Dropped thousands over the yrs and treated me like unwelcomed guests.

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Promises/Lies and Charges
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ELK RIVER, MINNESOTA -- PROMISES:

  1. Salesperson indicated activation fee would be waived.
  2. Salesperson indicated premium channels would be added for three months free of charge.
  3. Salesperson indicated a $200.00 gift card would be sent with subscription.
  4. Salesperson failed to mention the additional fees after 12 months of a 24 month contract.
  5. Service Technician indicated the cable where the TV was to be connected was dead. Charged me $40.00 cash to poke a hole in my wall and install another cable.

REALITY:

  1. I receive a bill with the activation fee included. Contacted the online chat service representative and after 30 minutes she gave me another separate 800 number to call so they could "listen to the recorded conversation."
  2. Premium Channels were NOT included and I had to spend 45 minutes on chat to get them added.
  3. I got the bill immediately but no gift card. The chat service tech said I had to go online to a my rewards website to claim it... salesperson didn't mention that.
  4. I guess the additional fees are my fault for not asking enough questions.
  5. The technician said the charge for running a new cable was for "his labor" and gave me a discount for cash and didn't offer me a receipt... again probably my fault for not asking.

I have come to expect pretty lousy service and crazy fees from any cable or satellite provider, but this from a company who spends millions bragging about JD Powers superior ratings for their service... makes me wonder about JD Powers.

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Worst Ever Since AT&T Merger
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GEORGIA -- Was a loyal customer for over 3 years UNTIL MERGER! Worst mistake DirecTV ever did. After having bills around $85 for both TV and internet, our bill doubled. Called to get it lower since it was now over $170 and they came back with $20 discount. Long story short, I canceled and went back to cable in mid Nov. One company under merger but yet one side cannot see the other bills or information.

I have credit on TV but owe over $100 for internet. Huh? I got 1 combined bill and sent in 1 check for payment of both. This was the worst move DirecTV made. Very shady business concept and lies lies lies. DirecTV said $120 refund but then internet said oh but you owe us $110 of that refund. Stay away!!! Horrible service too. Rain, wind, snow fade, slow internet.

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