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DirecTV Review

, Editor | Updated November 8, 2018

Consumer Reviews - Page 2

Posted on 12/27/2017

LEXINGTON, TENNESSEE -- Agreement to taking cable from these folks after being promised a discount with ATT. Went over the math 3 times and even asked to have his supervisor get on the line to confirm the offer. Was promised a $15 break on each line for "bundling" with them.

Called after receiving first bill and was encouraged to wait for the discount to appear on my next bill (this ran me out of time with canceling the cable). No discount and the cable company says I gotta pay $400 now to cancel. This was a bold faced lie. Once you agree, you're then in a endless circle between the 2 companies who claim to be together and all one big happy family. Well, I'm out. Penalties or not. Typical. Just expected more from ATT.

Posted on 12/27/2017

FORT LAUDERDALE, FLORIDA -- I just got off of the phone after nearly 3 hours with Direct TV to set up new service. They are awful!!! In September 2017 I moved into a new apartment and tried to get service. It actually was two months later than I was supposed to as the previous tenant was evicted for beating up his girlfriend, thereby causing the police to visit the apartment often and also for massive destruction of this place. Anyway I called Direct TV that month and everything was all set up to go. Just hours before the install guy was set to show up, I was told that there was already service here. I said no I just moved in but apparently the guy did not disconnect his service. I offered to fax a copy of my current lease but they still said they needed to speak to whoever has service now and he is gone from here. Ok fine.

Today is has been three month and I called today. Once again I verified my information and begged them to make sure there was no service still going. The tech assured me that it was not, which I was not confident of as in September after inputting my information I was not told of service initially. She said yes you are fine no service. OK. I do not like the running of credit as it is a strike against your score but I went ahead. I ended up having to give her my number four times. Wow! Not comfortable with that at all! I have TV and internet for my kids so I went ahead. She gave me an install date for TV but said internet install was different. Hmm.. ok. She put me on hold to check for a date. 35 minutes later I was still waiting. What in the.... I grabbed my daughter's phone and called up DT again. Fast forward, I was told the tech did not process my order!!! WTF! Well she has my social! Does she even work there??? Yes but I will reprocess it again, which of course would require my social again. Ok! Is there a supervisor or manager to speak with? Yes but they are busy. How about I transfer you to internet installation through ATT? Okay fine.

Transferred and talked to someone. When can I have someone install my internet? Oh no it's self install only. I said, listen lady I couldn't even hook up my DVD player to the TV. Self install is not my strong point.I need an installer. Well you will have to self install only. There is a yellow paper to give you instructions...blah blah. I hang up. I recalled DT from my daughter's phone again as I am still on hold on my phone which has now been more than one hour. I get someone and I say I am done. Exasperated. I want to cancel my service also speak to a manager or supervisor. Yes hold please. I do finally speak to someone and she let's me know the information has been processed. What? I was told it wasn't. Yes it was but I will have to re enter the information again. Um, why? In order to complete it. OK. Do you need my social again? I gave it thus far at least 4 times. Yes I will but it won't affect the score. OMG! I cancelled the install and she says I hope you will try us out again in the future. Not for a million bucks! So after three hours and a knock against my score I have no service just like in September. I have Xfinity and I will just stick with them even though I am paying more than I'd like. My daughter just got her first job and she said she would take care of the cable bill which is why I wanted to get it lower but she will just work overtime for it. No way should it take this much frustration for service and then it does not happen! The tech left the conversation. I mean what??? Last I looked at the phone it was 65 minutes for a hold time for internet installation. Ridiculous!!! I would give it no stars at all! Direct TV PLEASE get your stuff together!!!!!!!!!

Posted on 11/25/2017

FORT COLLINS, COLORADO -- If you are considering signing up for Direct TV, DON'T. Similar to the posts below my direct TV minis stopped working and they did not respond with any help. I spent hours on the telephone with the "technicians" and they never got it fixed. When my contract ran out I was out - but wait it wasn't over. Their records were incorrect and they said I didn't have the mini receiver that they originally sent to me (based on the serial number). This was correct, they had sent me another mini which worked for awhile but then stopped again. They insisted that I had the original one and now they are trying to charge me for it. It has been the worst customer experience I have ever had.

Posted on 11/04/2017

BONSALL, CALIFORNIA -- We have had mediocre service from DirecTV but decided to deal with it since we have no cable option. Last week we lost service completely on most channels and had only partial service on the rest. We checked everything, waited a few days, but no improvement. We decided we had to call customer service. After more than 30 minutes I finally got a human who agreed to make an appointment. Of course that was for almost a week away. The day before the appointment the automated system called and asked me to confirm. I said yes, and the answer was they would be here today. The system called again this morning and said the technician would be here before 4.

At 2 the system called again and again, said the technician would be here before 4. At 4:07 no one had arrived, so I called and the person I reached, who was obviously not in the USA, checked and said they would NOT be out today!!! Someone in India knew that my appointment was not going to happen after 3 CONFIRMATIONS, BUT THEY DID NOT CALL ME! I can't get another appointment for 4 more days, even after checking with 2 more departments and waiting on hold for 28 minutes. And who knows if they will show up next time? WORST CUSTOMER SERVICE ever!!!

Posted on 09/23/2017

MOSES LAKE, WASHINGTON -- DirecTV has been nothing but a disappointment. The only pleasant thing about it was the guy who came and hooked it up. My service has been choppy since I got it and I've spent more time resetting the box than actually watching it. They were suppose to come put it on a pole today since they set it on my grass and are killing it.

I was on a 2 week waiting list for this pole and when my day finally came they emailed us saying they came and no one was home. I've been sitting in my living room since 5am waiting for them... no one came here. Now they tell us they won't come back and have to wait on the list again. Worst service I've ever had. Worst customer service I've ever had. Worst cable/Satellite experience I've ever had. I'll be contacting a lawyer to get me out of this joke of a contract.

Posted on 09/05/2017

LA -- I have had DirecTV for 12 years. Before AT&T purchased them their customer service was flawless. Since then nothing but problems. After today experience I am done. Time to try Dish. This is how big companies destroy smaller companies they buy thinking they have all the answers.

Posted on 07/20/2017

BROOKLYN -- I have had a problem with receiving a good connection since last year. There's always a frozen picture or glitches in the picture and I am always receiving the code 775. When I call customer service they ask about past due payment but do not help with the problem at hand. I am so over DirecTV.

Posted on 06/03/2017

LACEY, WASHINGTON -- In April I received a bill from a collections company for an outstanding balance owed to DirecTV of $407.73. I had cancelled their services a year before receiving bill and did not know I owed them anything. I called them numerous times & finally got an address for writing a dispute letter. They were accusing me of not calling to cancel services and charging me for early termination of a contract even though I had been with them for 8 years. I knew nothing about any of this and had to investigate. After many phone calls, I found that although I had called to cancel services a year earlier, they had no record of my cancellation call.

As well, my DVR had broken and they had sent me a replacement but did not tell me that this caused me to enter into a new contract. I wrote a 4 1/2 page letter to them and they never even contacted me to tell me their decision. They contacted the collection agency instead and did not reduce the amount owed by even one cent! I am definitely being scammed and victimized by this immoral, unethical, predatory company. I am going to contact a lawyer but at this point I do not believe I will receive justice--I don't have the money for a top-notch lawyer. Must also note that nearly all the DirecTV employees I contacted were mean to me and many of them were simply inefficient.

Although I'm not certain if it is inefficiency or if DirecTV instructs their employees to lie to and cheat their customers. All I do know is that DirecTV is the bad guys. I will never have their service again and I will tell my story to anyone I can get to listen.

I've even thought of driving around my community, locating DirecTV satellite dishes, and writing letters to these customers telling them of my story, the other horror stories I've been told, and providing them with a list of websites containing DirecTV complaints. We little people cannot protect ourselves from these immoral, unethical, predatory companies. We need government regulations on these companies so that the customers won't become their helpless victims.

Posted on 05/30/2017

BOISE, IDAHO -- My husband disconnected the DirecTV because the bill kept increasing every few months. When I received this month's bill they charged me for a month of cable that I was unaware of. We haven't had cable in months. I'm livid that they won't credit me -- I haven't even watched it. Then, they made it as impossible and frustrating as they could to disconnect the service -- bouncing me from one technician to another.

Finally after a huge runaround they said they would turn it off, but not after they tried to sell me on a cheaper package. This is how military spouses are treated when their significant other is away? What a scam -- and like trying to rid yourself of cancer. Absolutely unbelievable!

Posted on 05/03/2017

DALLAS, TEXAS -- First, if you haven't signed on with them yet, PLEASE DONT! Learn from our mistakes. Ever since AT&T took DirecTV on it has made a quick spiral downward. They are dishonest, telling you one thing and then doing something else. For instance, once they replaced a broken receiver and during the 4 hr phone call it took to get the new receiver going, I asked where to send the broken receiver. She said I didn't need to send it back - put it in recycle.

Two months later they charged my credit card $125 for the receiver I failed to send back. At the same time they extended my contract 6 months without my permission. I didn't know that until a year later - now I'm awaiting a call from a "contract specialist" because it was something customer service can't handle. I detest this company. I am marking the days off on the calendar until I can remove all of their equipment from my property.

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