Discount Tire

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2.1 out of 5, based on 7 ratings and
15 reviews & complaints.

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Discount Tire Joy Ride Damaged the Tailgate of My Truck
Posted by on
Rating: 1/51
SURPRISE, ARIZONA -- On July 2012 I took my truck in for two new tires to a Discount Tire in Surprise, AZ. Store number AZP51 on west bell road. The wait was not long and I soon watched them pull my vehicle out of the shop and then take off on a small road to test drive the new tires. The guy came back and parked my car in the front of the store and I noticed he seemed a like shaky when he said I was all set to go. I didn't think anything of it and jumped in to drive home. I park it at my house and get out to walk around and notice a deep dent the size of a quarter with the paint chipped out on the tailgate. I drive it back to Discount and let them know that they damaged my truck. Of course the man says that none of his guys admit to any damage on my tuck and that I could file a damage report. He said that this damage report can only be filed by a manager. The manager was not working that day and they told me to come back later that week. I came back on 3 different days and no manager. I thought that was ridiculous. The fourth time back they finally had a manager working. He filled out a damage claim report on my truck and notified me that I would get a call from the corporate claims department about getting the damage repaired. 3 days later I get the call dorm the claims department that they are sending an appraiser to value the damage on my truck. The appraiser from Saguaro Claims Services calls me to set up a time to come look at the damage. He shows up to my office at work and I meet him outside to tell him about the damage after I got my truck back from Discount. He takes pictures and writes notes, then tells me about the process of how they will take the tailgate off replace the whole tailgate piece and out new emblems on. He then said that during this time they will give me a rental car until the work is finished, shakes my hand, then says I will get another call with the details about when this repair will get scheduled. I do not receive a call but receive a letter from Discounts Claims Management Dept -

Dear Mr xxxxxxx,

The investigation into the above referenced claim is now complete. According to the independent appraiser's report and review by Discount Tire there is no evidence that any tools used or service provided by Discount Tire damaged your vehicle on the date of service July 14, 2012. For Discount Tire to issue any type of compensation, the company would have to be found legally liable for the damage to your vehicle. At this time, we found no legal liability on the behalf of the company. Based on this information Discount Tire is not accepting liability for the damage to your vehicle and, will not be issuing any voluntary payments at this time.

If you have any additional information that you think may be relevant in our liability investigation, please submit it to my attention for review. In the absence of any new information, our file will remain closed. Please be advised that the statute of limitations for property damage claims in the state of Arizona is 2 years from the date of loss.

Sincerely,
Xxxxxxxx
Claims Mgmt Dept.
Discount Tire Company

So basically any Discount tire shop employee can take your car out and damage it, give you the keys and tell you that if you can't prove it, then deal with it. I don't understand why the employee who did the damage just didn't tell me about the accident? They have insurance to cover accidents that happen like this. Instead they would rather just say "prove it". With all of the expenses of my wife having a baby last year, I obviously cannot spend hundreds of dollars to fix this damage. Now I have to look at it and get angry at Discount every time I walk to my truck. Considering is spent over $500 for those new tires I would expect them to cover a few hundred dollars to fix the damage they did and then I would have continued to buy those tires from them moving forward.
     
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cmthru on 2013-09-04:
Why are you telling us this story well over a year after the incident?

If you have a witness or written proof of what the claims adjuster told you then take them to court.

Looks like the employee took your truck on a little joy ride. Whenever I have had new tires placed on my car I have never seen the car taken out to test the new tires.
trmn8r on 2013-09-04:
The underlying issue here is there is no proof that they damaged your truck. The conversation the appraiser engaged in was premature, if fault was not yet assigned.

As an aside, I find it ususual that a test drive would cause damage to the rear liftgate. During the drive, it wouldn't normally be necessary to back the vehicle, unless it was right in the lot. Nevertheless, I see no proof that they damaged your vehicle during the alleged "joy ride".
saj80 on 2013-09-04:
trmn8r is 100% correct
John Nicholson on 2013-09-04:
If the damage is great enough, file a claim with your insurance company---you do have full coverage, don't you? Or, if you do not, then the truck is obviously not worth enough to worry about getting damaged. If you do have coverage and there is a deductible, you can file suit in small claims court against Discount for your deductible amount. In any event, your options are rather slim here.
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Ripoffs, Liars & Un-Professional
Posted by on
Rating: 1/51
CARY, NORTH CAROLINA -- Originally went to this specific location to get pricing info on tires & wheels. Met with sales guy M. L. who proceeded to assists me with the info I requested. I told this individual that I would have to come in later that afternoon- could not make it back to store until two days later. In the meantime I had gone ahead & ordered a set of wheels & tires online (from same company) & confirmed an appointment for installation.

When I arrived the next day for my appointment, I was immediately told that the tires I ordered online were different from the ones he quoted & was asked why would I go with a different tire than before..(as a consumer,, I thought I had choices....Needless to say, I proceeded with the transaction & was told by M. L. that if I wanted a better quality tire he would give me another brand with better mileage warranty, for the same price- ( the ones I purchased online had 40,000 mile warranty- the ones he sold to me supposedly had 65000 mile warranty ( for someone who drives a lot, as I do, this is very important)...in actuality the tires I purchased had the same warranty (I found that out later).

I went ahead with the purchase of the tires & wheels - had to come back next day, because they didn't have all the wheels in stock..- okay. After wheel install, was told to return for re-torque, okay.. in meantime I noticed excessive vibration in steering wheel, so after returning to location, I brought this to their attention. They supposedly rebalanced tires & then told me that I would need a part to relieve the vibration, but they had to be ordered from Texas & would take a few business days...

M. L. stated that he had checked inventory of other stores & no one else had these items in stock, so he went ahead & ordered them....I could not accept that a chain with this many stores would not have any of these items stocked & called him later that day to see if he was able to locate them- he abruptly answered "NO"- I knew he hadn't checked other locations which angers me because from what I've been told, not having these on the wheels could potentially prove to be dangerous.... I called another location the next day & they had the same items IN STOCK!!! Went to location & service was 10,000 times better!!!!
     
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Tezrien on 2012-07-15:
Other than a lead tired weight what part was it that they told you was needed to lessen vibration? What made it dangerous to not have it?
trmn8r on 2012-07-15:
The part needed may be an adapter, spacer etc to allow a non-OEM wheel to be mounted. It sounds like *whatever* is needed, the wheels should not have been put on the car until the needed parts were available.

If it is an adapter, that is an item the average driver would not need and it may indeed not be stocked.
tsumm2 on 2012-08-13:
The part is called a hub-ring.
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Discount Tire guys are awesome!
Posted by on
Rating: 5/51
BELLINGHAM, WASHINGTON -- I just had yet another tire replaced at Discount Tire, and had more awesome service as always. Some schmuck had thrown a beer bottle in the road the day before, and my reaction time between seeing said bottle and swerving was unfortunately too long. So I put the donut on and went to Discount Tire after work.

I was a bit worried at first. It was nearing the end of the day, they were busy, and I was severely sleep deprived at the time and had been having a generally crappy day up to that point. Before I even got up to the desk, though, one of the guys from the shop took my wounded tire from me and took it to get it tested. I was glad I didn't have to lug the dirty thing all the way up there.

The tire test took just a few minutes. My tire needed replaced. I had the free replacement certificate on it, so it only cost me $10 to replace, and that cost was just to put the free replacement certificate on the new tire. (This is the third time I have taken advantage of that certificate. It has more than paid for itself!) They also rotated my tires. Even though it seemed pretty busy, they were well-staffed, and I was on my way within half an hour.

The staff is always incredibly friendly, not to mention pretty good looking as well. The store floor is always clean. They also have an absolutely awesome espresso machine that does espresso, lattes, cappuccinos, mochas...I wish I had one at home! Price-wise, they are usually the best as well, and if they don't have the tire you want in stock, they will call around EVERYWHERE to find it. (I once watched one of them call around for over half an hour...he finally found the tire desired halfway across the country. I'm not sure what sort of tire that was that made it hard to find; they've always had tires for my car in stock.)

In short, these guys are the absolute best. They can take a crappy situation (flat tire) and make it a much more pleasant one. Once you can get your car there, they'll take care of you and brighten your day! I will never take my car anywhere else.
     
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Anonymous on 2012-07-07:
I love Discount Tire. They treat customers right and are very efficient.
jktshff1 on 2012-07-07:
Good review.
ok4now on 2012-07-07:
Excellent post!! I love reading complementary reviews like this.
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Discount Tire Destroyed Our Car
Posted by on
FLAGSTAFF, ARIZONA -- We are an average hard working American family. We take responsibility for ourselves and never complain, take a stand or see ourselves as victims, until now!

I went to the Discount Tire store located at 1230 South Milton Road, Flagstaff, Arizona. November 9th, 2009 to have the tires rotated on our 2005 Kia Sorrento. I clearly informed the salesperson that the vehicle was 4-wheel drive and with the possibility of winter storms in the forecast “I want to ensure that my wife had safe transportation while I was out town on business”.

The manager, “Kurt” informed me that he would not rotate the tires and instead wanted me to purchase new tires right then. I informed him that was not possible today and I was leaving on a business trip.

The front tires did have an uneven wear pattern and needed to be rotated. There was still plenty of tread on the tires and would have been fine on the rear of the car until after the first of the year and we were past the holidays. The rear tires had plenty of tread and looked almost new. The set of four were replaced in 2007 and I was driving less than 20 miles a day during this time frame.

Kurt insisted that this was unsafe and offered to install a pair of loaner tires to get us through until we could replace the tires. His offer seemed reasonable and I trusted his “professional opinion”.

After about a 45 minute wait one of the young men announced that my car was ready. He thanked me and said the documents were in the glove box.

On December 7th, 2009 during a storm my wife called me and said she was having problems on the icy roads while in four-wheel drive. This was the beginning of a serious winter storm and the roads were pretty bad.

After about 16 miles of driving down state route 89a in snow and ice the car was smoking and shuttering. My wife pulled over and called me. I told her to call roadside assistance have it towed where we could have it looked at.

Upon inspection by the Kia dealership they determined that entire driveline of the car was destroyed and the tires were the blame. The service manager said, “you need to go after the person that put those tires on your car!” In reviewing the documents from the tire swap on November 9th it was clear and known to them, they put a taller pair of tires on front of the car than what was installed on the rear of the car.

Here is what Discount determined in their “investigation”:

Dear Ms. XXXXXX:

A review of the above referenced claim has been completed. According to a statement taken by the tow truck driver that transported your vehicle to Oxendale Kia you drove your vehicle in 4_wheel drive for over 30 miles on flat freeway. When the tires were installed as a temporary replacement in November 2009 it was not brought to the salespersons attention that your vehicle was a 4_wheel drive vehicle. Had your vehicle not been placed in 4-wheel drive the temporary tires would have performed without causing damage. Based on this information, Discount Tire will not be issuing any voluntary payments to indemnify you at this time.

If you have any additional information that you think may be relevant in our liability investigation, please submit it to my attention for. In the absence of any new information, our file will remain closed. Please be advised that the statute of limitations for property damage claims in the state of Arizona is 2 years from the date of loss.

Sincerely,


Claims Mgmt Dept.
Discount Tire Company


I have removed the name and phone number here in all fairness. Now, the statements in this denial letter are totally false. The tow truck driver that delivered the car to the Dealership claims to have never made such a statement.

It was 16 miles until the vehicle failed on an icy, snowy canyon road. the Kia dealerships service department agrees with the owners’ manual (with the correct tires installed) even if this were driven on a Flat freeway it would not cause any damage to the driveline.

Obviously the person who wrote this letter has never been to Northern Arizona, for there is nothing “Flat” about where we live or the drive to my wife’s office which is not via a freeway.

I was clear with Kurt that this was a 4x4 vehicle and to add insult to injury, they have put tires on this car recently and all the information about our car in their system.

We are a simple, happy, working class family. We trusted the ‘experts’ at Discount Tire with our needs. As a result, our vehicle is sitting in a junkyard with $12,000 damage and we are still making the monthly payments on it. We have 2-car loans out- we simply can’t qualify for another vehicle loan.

Bottom line; we are stuck paying for a mistake made by Discount Tire.

I paid for a one-hour consultation with an attorney. He informed us that we would have to foot the entire bill to take this to court and could not be reimbursed for our expenses since nobody was physically injured. I am grateful my wife or some else on the road was not injured. I would not trade the welfare of others in order to force Discount tire to do the right thing and repair our Sorrento that their mistake and negligence damaged.

Do not purchase tires from any of their stores. Clearly they are not just incompetent, they are sorry people of poor character with no morals and don’t care who they hurt!
     
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redmx3racer on 2010-03-09:
I'm surprised that they would actually rely on the customer to tell them their cars specs-just cause I have worked in the auto world for years-and let me tell you, most people don't know much at all about the car they own. Case in point-my neighbor got stuck in his driveway this year. He has a Honda Civic. He was shoveling out the rear tires. I told him-hey-that's a Front wheel drive. He said oh-they make those now? Umm yeah. And he is only 40-ish (if he were elderly I'd understand more since most cars at one time were RWD).

Anyway-good luck to the OP. It certainly seems from what was presented that Discount Tire was in the wrong and is now trying to deny it. Besides the tire issue, the only thing that might have caused similar damage would be if the vehicle was operated in 4-low at high speeds for an extended period of time.

A link to an article explaining the problem the OP had.

http://www.tirerack.com/tires/tiretech/techpage.jsp?techid=18
saj80 on 2010-03-09:
You may still want to pursue this via small claims, and let a judge decide. The expense is negligible, but the burden of proof will still be on you to prove that these conversations actually happened. Good luck!
Soaring Consumer on 2010-03-09:
Since they chose what tires to put on the car and they had it in their possession, the liability comes down to Discount Tire as it is their responsibility to determine whether the vehicle was a four-wheel drive or not based on the information about the vehicle that they could knowingly retrieve at any given time. After all, for a car repair shop, the ability to properly determine car specs is expected of them. So the argument that they didn't know it was 4-wheel drive isn't valid and they need to pay for the damages.

Small claims is a terrible idea in this case as the statute of limitations in your state is only $2,500, that would still leave you heavily in the hole for this act of negligence and render you legally unable to pursue the rest of the damages. You should find a lawyer whom will include his fees as part of the suit or who only collects when he wins. These lawyers are out there and you would certainly win in civil court.

Voted helpful.
kicknbutt4justice on 2010-03-12:
Thank you all for your kind and understanding comments. We have turned this over to the State Attorney Generals office here in Arizona along with all the documentation. They are investigating our claim and have validated these events. The issue here is that discount tire's attorneys know they probably would not prevail in court, but we will spend as much in legal fees as it would take to fix the car. Because of this they are not making any offer at all. Frankly, if I had the money I would just fix the car, save us all the grief and not loose any more sleep over it. I am happy to report that as of this morning more than 100 people that know me have responded to my emails committing to not purchase from discount tires as well as telling this story to everyone they like and trust.
PepperElf on 2010-03-12:
what I find interesting is that... these "trained" mechanics could not tell that a vehicle was 4WD.
I mean hell... one would think that would be pretty easy to figure out.
sounds more like they got lazy and want to blame you. good luck

now granted I do think the tires should have been checked out - and the alignment - since uneven wear is a sign that there is something wrong with the car.

however putting the wrong pair on? yeesh.
geometrovert on 2010-05-31:
That's horrible.
It just shows you that the people at Discount Tire know noting about tires,just getting our cash.
They should have looked at the tire size and also it's not up to you to tell him it was a 4wd or all wheel drive.
They are supposed to be the so called experts about tires and wheels.
I do not see from what you wrote that it was any fault of yours or your wifes.
It would be like going in to the hospital getting a heart transplant and you did not metnion you have liver problems,they are supposed to check there selves.
Its 2 bad you can not use for mal practice at a auto shop for killing your car,,not makeing fun of the isse tho.
It's good to know to watch out for this company from now on,thank you great post.
kicknbutt4justice on 2011-07-22:
The right happened. Discount Tire repaired the vehicle and has put in place policies that should prevent this from happening in the future.

Thank all of you for your comment and insights!
xfusionpower on 2011-09-21:
I would of went to the news, like one of those stations that report for the little guys rights and goes after the people that try to screw them, hopefully you got this resolved by now but if not I would have the spot light shine on them...
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Rip Off Ad For Free Tire Repair
Posted by on
2150 E SEMORAN BLVD, APOPKA, FLORIDA -- Discount Tire Stores are the only company that advertises FREE TIRE PLUG/REPAIR. I am a single woman and recently had my back rear tire go flat due to a large nail in it. Called a friend to come and inflate it and he told me all about how Discount Tires will fix it for free. I made it there as quickly as I could before the air ran back out. I asked how much to plug a tire. Its FREE MA'AM! He grabbed a clip board and as he walked to the car, before he even got near the flat tire in the back, began to tell me that all of my tires were in bad shape. the two on the front are 3 month old brand new expensive Bridgstones! I asked him to just look at the nail in the back tire so he could know which one needed to be plugged. He then pointed to some tiny cracks on the side of the tire, not even close to where the nail was! Then he said,"it wouldn't be safe to plug it" ???!!! I asked why, he said "It just wouldn't", I asked why again, he walked around the car again ignoring me. Then he told me "Well it just wouldn't be safe" I was irate now, and explained that the air was running out, was he going to fix it or not?!!!!!!! He said very sarcastically "No, I cannot". I asked if he would at least fill it with some more air, so I could get to a reputable tire store up the street, he pretended not hear me and walked back into the store.

That was that! I WILL NEVER EVER DO BUSINESS WITH DISCOUNT TIRES AGAIN, I WILL TELL EVERYONE I KNOW OF THEIR UNPROFESSIONAL DIRTY TACTICS TO GET PEOPLE TO BUY NEW TIRES, especially when they see a real fish - a single woman who doesn't know what to do. To fix tires for free is unprofitable so they advertise it, get you in there, tell you your tires are crap, you better get new ones right now before you get killed etc etc. If that's the only way they can make money, I find it disgusting and ignorant. I did go next door to TIRES PLUS, they didn't say a word, fixed it with a smile, I gladly paid 22.00 and was on my way. If the ignoramus who refused my business had done this, I just may have gone back after the first of the year and bought new tires for the back of the car.

Stupid stupid stupid management and staff.

THERE IS NO SUCH THING AS A FREE LUNCH PEOPLE! I learned my lesson... STAY AWAY FROM DISCOUNT TIRES.
     
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Anonymous on 2008-11-23:
I don't doubt your story a bit. I had a similar thing happen at Les Schwab a few years ago, only I was trying to buy tires from them and they tried to tell me something was wrong with my drivetrain and it would cost around $1500 to repair it and they wouldn't put the new tires on til I had that done. Turns out there was something wrong, but my mechanic fixed it for less than $300.
madconsumer on 2008-11-23:
that is the typical teaser ad. "while you're here your tires are bad", then they try to sell you tires.

you did right by leaving.

great review.

very helpful.
dan gordon on 2008-11-23:
I love Les Schwab and no offense but your story just doesn't make sense. They don't work on drivetrains so why would they discourage the purchase of tires? Perhaps it was all wheel drive?
Ponie on 2008-11-23:
You mean even if you didn't buy your tires from Discount Tire, they advertise free tire repair? In August I needed new shoes for my car. Even though Discount's price was a whole 14¢ lower, I went to Belle Tire because they were closer to my residence.
Anonymous on 2008-11-23:
You could be right dan...I remember it was "drive" something...I'm a girl, I know nothing about cars.. hence why I was an easy target, eh?
Ponie on 2008-11-23:
justcuz, don't put yourself down and lump all 'girls' in the same category. My cousin's daughter, who is an attorney, can outdo her brothers in understanding car care. I think more automobile repair and service shops are learning they can't take advantage of females as they once did. The gals will do the same thng you did--walk out.

I still have the same question: Does Discount Tires advertise free repair even if you didn't buy your tires there? If they do, I don't think I'd feel very confident walking in there for a free repair and not expecting them to do a selling job on me.
Anonymous on 2008-11-23:
good point, Ponie..I too know some girls that are mechanically inclined, so I'll rephrase my comment to "I'm a girl that knows nothing about cars.." :)
Starlord on 2008-11-24:
Pity the poor guy who tries anything like that on Crystal, she will reduce them to a quivering pile of jelly with about ten sentences. We went to Discount right after moving to Washington and got a set of tires to replace the ones that were going downhill. The tires are great, the price was right, and the guys treated us like royalty. Methinks you just got a service writer on a bad day.
Blackhawk7 on 2008-12-10:
I work for Discount Tire, Yes we do fix tires for free, no charge at all. The only time that it will begin to cost you any money is if the Wheel itself is what is causing the leak or if the hole is to close to the side wall, within the width of a finger away along the tread. If that's the case we can replace it for FREE if you bought the warranty that comes with them at the time of purchase. Maam, it wasn't Discount Tire that did this to you, remember that, it was the salesman, and quite obviously to me that is not how DTC works. We strive to offer the best customer service, because that is what keeps the customers coming back.
steady998 on 2008-12-27:
Well, since I'm the writer who started this whole blog, It is only fair that I did get a response from the Manager at the store on Semoran Blvd. He was very concerned about the treatment I had received and assured me that is NOT the way his employees are instructed to do business. He did explain that dry rot on the sides of the tires can be very unsafe, but to send me on my way with a tire losing air by the second, was completely wrong. He said he had spoken to the employee who had the attitude with me and pretty much begged me to come by with the car and show him the tires. He offered to compensate WHEN I WAS READY to purchase new tires, which I know I will have to do. when I asked him what HE would have done if it were him that was there that day, he told me he would have made sure that I did not leave with a fast leaking tire, even if he had to put a used tire on it to get me going. I was pleased with his sincerity and thanked him. As for the employee, well I won't deal with him again, but I will take the car there to meet the manager and see what he has to offer. Meantime, I am running find on a patch that Tires Plus put on that same day. Some employees have some sense and professionalism, others don't. I suppose it goes on everywhere. I'll give them a shot when I purchase new tires after the first of the year. Of course the best price and quality gets the deal.
jktshff1 on 2008-12-27:
steady, thanks for the update.
akb25 on 2008-12-29:
The Discount Tires in my town has been nothing but wonderful. I had a flat when I was pregnant and I drove in there and they fixed it for free, no questions asked. It took all of ten minutes and they were very friendly and didn't try to sell me anything else. I'm going there today to get another flat fixed. Just because you have one bad experience at a company location doesn't mean that their behavior is representative of every location.
miagirl on 2010-07-26:
Discount Tires has been fixing my tires for free for more than two decades. They never ask whether or not I have purchased with them at Discount.

Like some of our other readers, I believe that Discount has every reason to try to a sale. The free help is part of their marketing.

By the way, you can check Discount's site to learn about industry guidelines regarding which tires can be safely repaired and which cannot.

I LOVE DISCOUNT TIRES!
Jen on 2011-07-17:
I always go to discount tire they are very good to me especially when I don't have a lot of money. They have repaired my tires more than once "free" no questions asked. I think maybe it might have been the just the person you talked to who was in the wrong not the whole corporation.
methinkican on 2011-07-19:
I think discount tires is great deal with the asst manager in st cloud,mn he is the greatest
anotherone on 2012-11-01:
I will have to say, I like Discount Tires, I usually buy there, but I have experienced the same thing, if I am there to fix a tire, they try to sell me tires. I just say I will think about it and that's that. I wish they wouldn't give me the "these tires are dangerous to drive on" schtick, but that has been my experience just about every time.
Kyle on 2013-12-27:
I'm sorry to hear about what happened. Can you tell me what store you went to? I'm an employee at discount tire and what that guy did was not only wrong, but VERY against our company policy. The only time we won't fix a flat tire, is if its in a non-repairable area ie the sidewall etc.. Or if we take the tire off and find tons of spreading from the tire killing itself from being run on flat. We will only recommend new tires at my store if you need them not shove it down your throat. I hate that someone would represent the honest company I work for like that. If ever you are in palmbay Florida near palmbay road right off 95, feel free to stop by and experience what I service should be like!
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Be Careful, Loose Lug Nuts Cold Kill You
Posted by on
Rating: 1/51
JACKSONVILLE, FLORIDA -- I purchased 6 new tires for my 1 ton pickup. After driving the truck it started getting a vibration. I Took it back to the discount store I purchased the tires from ( I also purchased their road hazard insurance plan). When they started to take my front tires off they seen that you could take the lug nuts off with your fingers they were so loose. Driving with the lugs loose damaged the rims, lug bolts and nuts. They refused to replace the damaged parts even after Ford said that they not Torqueing the lug nuts properly and leaving them too loose is what damaged them. I am very lucky. God must have been watching over me and my family. If the rim had broken (Which is very possible) we could have been killed but Discount Tire couldn't care less. I am an Elder in my Church and Discount tire treated me like I was trying to rip them off. I just spent over a Thousand Dollars with them for these tires and the road hazard insurance.

All I wanted was for them to replace the damaged to my truck. I guess some day we will all be judged for our actions and I hope god has mercy on the people at Discount Tire.
     
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Slow Leak in 1 Tire They Wanted to Replace All Wheels
Posted by on
Rating: 1/51
ROCHESTER HILLS, MICHIGAN -- My sister in-law went to this store for a slow leak..All she wanted is for them to re-seal the tire. The employee name was Sean [snip].

He told her they do not seal rims any more. That's fine but he would not take tire off and clean the rim and put tire back on..That's all it needed.

He told her she needs to replace all rims and that the STOCK rims she had were the best chry. had...lucky she called because he had her talked into paying 500.00 for new rims...He was rude and really tried to con a woman that was by herself...She went to other tire store and gee..it was 15.00 to clean the rim for her..Hasn't had a problem since...BIG CON AND RIPP-OFF ARTISTS
     
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trmn8r on 2013-02-05:
Did they take the tire off the rim prior to announcing she needed all new rims?

It does sound like they were trying to take her for a ride. I had a rim leak recently, and they cleaned the rim and I was good to go.

I had not heard of the term "sealing a rim", but I don't know why it wouldn't be attempted - it isn't an issue that the leak could abruptly blow. Most places will not plug a radial tire in the tread, but an irregularity along the rim seems like something that could be attempted without risk other than a continued slow leak.
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Discount Tire Guys Are So Nice
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Rating: 5/51
CENTENNIAL, COLORADO -- I've been going to Discount Tire for years for my tires. They are always so friendly and a lot of their services are free. I was getting ready to go on a long road trip and wanted to see if I needed to rotate my tires. I went in during my lunch break and was in and out in a few minutes. The friendly young man walked around and inspected each tire. He determined that I didn't need to rotate my tires yet. I've gone in for puncture fixes, rotations, and new tires. Always, the staff there is friendly, informative, and quick. I will continue going there for my tires. Thank you Discount Tire guys for making a not so fun task a little more pleasant.
     
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Anonymous on 2012-06-11:
I love Discount Tire. The staff is friendly and they work with customers very well. I always tell them what I can afford to spend, and they are accommodating towards my budget. I hate when other places try and upsell everything.
bhskittykatt on 2012-06-12:
The Discount Tire guys here are really awesome, too. Super friendly. Hard working. Not bad looking, either!
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Rebate Deceit
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HUNTINGTON BEACH, CALIFORNIA -- Bought 4 new tires for my sons' car in July 2010 at Discount Tire and received a $100 rebate check from Discount Tire on August 27,2010. Deposited check in my checking account on October 4,2010. Checked stated it would be voided 90 days after issue. Since it was issued on 8-27-10 and I deposited it on 10-4-10 and was "cashed" within the 90 day period everything should have been O. K. Well, on December 23,2010 I received noticed that the check "bounced" or was not honored by Discount Tire and I was charged by my bank a $15 service charge for a "bounced" check. No $100 rebate as promised by Discount Tire and $15 dollar service charge from my bank. Will never and I mean never do business with them again!
     
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Skye on 2011-01-03:
What did Discount Tire tell you, when you contacted them, that your rebate check had bounced?
trmn8r on 2011-01-03:
It took 2-1/2 months for the check to bounce. How can that be?
aforce1 on 2011-01-03:
Took facsimile check from my bank to the Discount Tire store. Jorge (George) took the check and letter that was from my bank and examined it and told me it was too late in the day to contact the "office". He wanted to keep my letter and the facsimile. Thought if I leave it with him I would never see it again. I took the letter and facsimile check and told I would come back tomorrow.
bcd on 2011-01-03:
What date was the check written? Are you sure it was issued (written) the same day you received it?
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Wheel Stud Problem
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HOBBS, NEW MEXICO -- OK here we go. First off I would like to say that the tire prices were the best in town and the initial Customer Service was excellent. Tires were mounted & balanced. As the tech was backing from the stall I noticed there was a wheel stud missing (big plate glass window right next to the stall in the waiting room to allow viewing of shop). I informed him about the stud. We checked it and found out the stud had been pushed in. He told me to take it to a nearby mechanice and they (Discount Tire) would cover it. The previous custoemr was also directed to the mechanic because they had broken one of his studs. I get the stud replaced and the secretary said she called Discount Tire and they said they were not going to cover it.

On the phone with three different people from Discount Tire including the one that said they would cover it. Apparently his boss overrode his authority and said they weren't going to cover it. His boss said that they didn't do it. I was never told that the stud was pushed in and just happened to be looking when they were backing out my car. What if this would've caused an accident? One tech removed 5 studs, another only put 4 on. That would've immediately raised a red flag in my eyes and I would've questioned the other tech to see if there were in fact five studs. The amount of studs and placement are designed that way for a purpose and the weight of the car is taken into account. If you have one missing stud that puts stress on the ramaining studs and can potentially lead to the rest failing.

The manager at Discount Tire said they would cover half of the cost. Problem #2: The only form of payment I had was an American Express card, well the mechanic doesn't accept American Express. So I call Discount Tire back and tell them so they tell me that they will pay for it and I can come up there and pay them the other half. Needless to say I did not follow through with that agreement and phoned them and informed them that I was not. I have just emailed Discount Tire and am awaiting a response.
     
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