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Discover Raising Rates 20% to 25% ??
Posted by Kencorp1 on 10/03/2007
MCLEAN, VIRGINIA -- In a world where the Feds are lowering rates as the economy tanks due to Real Estate, Discover has the audacity to raise rates on consumers!

We will save money on mortgages, but will have to turn around and give it to the greedy credit card companies.

They entice you into a higher limit, and in fact reward you for getting there. Then, lay in wait.

I have been in possession of a Discover Card for about ten years now. Two years ago I called Discover and asked why I was not getting "Cash Back" or "Rewards" like they advertise. Their answer was that I was set at a special rate of 14.99% while everyone else was at 18.99% I "Discovered" this was not the case. Several people were at the same rate as I and did get rewards.

Here is the best of all: On the card they sent to notify everyone they state that if you disagree with this rate hike, just write them and tell them. However, If you do this, they will close your account and demand you pay all of what you owe. Is this not intimidation? A threat to whistle blowers?

Send this out to everyone you know and just maybe they will see that consumers are not going to take it!!

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Posted by Slimjim on 2007-10-03:
Yeah, I don't understand that. My Discover has a lower rate which I never even utilize it as I pay the balance in full each month. I still always received the cash back bonuses.
Posted by Timboss on 2007-10-03:
How is that a threat to whistleblowers?? A whistleblower is someone inside the company not a customer.

slimjim has the right idea - pay off every month. Why pay 15%-20% for everything you charge? Would you go into a store and buy something for cash if you had to pay 20% more than the price tag says?

And to see what you are due or not due, look at the agreement you signed for your credit card. It should be spelled out there in tiny print. Do not rely on customer service telling you.
Posted by Anonymous on 2007-10-03:
I do what Slim said he does and have no problems either.

I would take Timboss's advice because it is very good advice and spot on. Good luck on your quest
Posted by Extended Warranty on 2007-10-03:
If that's what it takes to keep the 5% cashback around, then I'm fine with it. For all I care the APR could be 80%. I've never paid an ounce of CC interest and don't plan on it anytime soon.
Posted by Anonymous on 2007-10-03:
Discover card is not universally accepted as Master Card or Visa. They need to make their profit somewhere. By increasing customers’ APR is a good way to recoup lost profit. This is why I cancelled DC years ago. I cannot use DC at my favorite shopping places, they do not take DC.
Posted by Ponie on 2007-10-03:
I don't even know the rate charged by my CCs.
Posted by Anonymous on 2007-10-03:
I don't know the rate charged by ponie's CCs either.
Posted by Anonymous on 2007-10-03:
I don't even know if Stew has a CC!
Posted by volleyballmom on 2007-10-11:
I got the notification in yesterday's mail that they are raising the APR to prime plus 15%. I was paying approx. 17%, now it will be almost 26%. This is outrageous! I called them and said that I've been a good customer, have always paid my bill and paid more than the minimum and couldn't existing customers be given a break, but of course the answer is no. I am going to pay off the balance and cancel the card, and I hope all their customers do the same.
Posted by bengalsfan on 2007-10-23:
I also received the notice that they were raising my interest rate from 15.99% to 20.99%. I have been a Discover cardholder for 10 years and haven't made any late payments, always carrying a balance. So, rather than cancelling my card (because I like the cashback bonus awards), I am simply transferring my Discover balance to another low-interest credit card. I will continue to purchase things with my Discover card to obtain the 1% and 5% cashback bonus awards, but will always pay the balance in full each month so that they don't receive a dime of interest from me.
Posted by jpcerutti on 2007-10-28:
I also was a customer of 16 years and received the October notice that they would be raising my rate 5% to a 24%APR. After calling to inquire why they offered to lower it back to 16%, the same rate they offer for student cards, and insisted they could offer me no better. Their advertizing of 11% for new accounts seemed to indicate otherwise. I have excellent credit so opened an account with another vendor, transferred the balance, and closed the account. A free bonus on the Discover cancellation call was a threat of affecting my credit rating and hanging up on me mid-sentence.
Posted by jpcerutti on 2007-10-29:
An update. Apparently 400,000 Discover Card customers were chosen at random to raise their rates 'to remain competitive' - my guess is that's corporate speak for covering subprime defaults and 0% introductory APRs. The link is below:

Posted by browserA on 2007-11-01:
get another credit card from a reputable creditor then transfer your balance to their so you can be a new customer again.
Posted by aquasue on 2008-04-14:
If you are not getting the cashback bonus you signed up a long time ago under a different card. The difference with Discover and others like HSBC is they will switch you at no extra cost! Just a fyi...Discover card doesnt have any lower rates than 10.99%...they can raise your rates anytime they want...that is typical in the industry..but DC works with customers more than other banks..just call them and talk polietly demanding will get you no where. Just a fyi to all consumers if you cancel your cards that takes your FICO score down so becareful doing that!
Posted by CreditCardAdvice on 2008-05-01:
I work in the APR department at Discover Card all you got to do is call us were there to help you not fight with you (so be nice) What likely happen is you got repriced there are 2 ways repricing is done 1. Credit Bureaus are reporting back to us and all your other credit cards, cell phone, loans, morgages anything thats on your credit. Things that are affecting your credit there is 200 differnt things and when we get that report we will raise your rate because your a higher risk. Discover sends out a letter 3 months before the new rate goes into effect and you have the option to close out the account and there is a 1-800 number to call to have us re check your credit ie your late with another company and they havnt cleared it off your credit if you call them and they refunded you the late fee. The other way repricing is done is well because we raised your rate because we can at anytime its not differnt than your cable bill going up and every credit card company does it. All you need to do is call us talk to the apr department and they will work with you on lowering your rate.
Posted by Kencorp1 on 2009-01-30:
Dear CreditCardAdvice (post above),
Not sure why I was repriced. My credit score is 789. Per your statement, this would have led me to an increase in credit, not a higher interest rate,and especially in an environment where our tax dollars are given to the companies to do just the opposite. It appears you are a typical employee that has been brainwashed. Face it, you are trained to say just that. BTW....your boss took home a multi-million dollar bonus this past year end. Want to guess where that came from? Screw greedy Discover. I cut the card up. Don't need it, and refused to be treated like that!! Oh yea, BTW...start getting your resume together. That Muti-Million dollar bonus will be devouring your job soon.
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Posted by Charles123 on 04/09/2006
In an attempt to cancel my Discover Card to my suprise they flat out refused and insisted I provided them a detailed explanation of why I don't want to transfer a balance from my other credit card. Poor business practice. My advise stay away from DISCOVER Card. I have filed a complaint with the Better Business Bureau.

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Posted by viperpa33s on 2006-04-10:
I don't think your telling everything cause they have to cancel your credit card upon request even with a balance. They would be breaking federal and state banking rules if they didn't.
Posted by Discoverhater on 2006-04-10:
Below is a letter I faxed to Discover Card regarding my account closure so I have proof if they try to charge me for anything once I have told them to close the account. Discover will outright lie to you and they will claim they "never got the request" or they "do not show any notation on the account regarding this matter". Protect yourself by documenting all conversations with Discover Card and faxing Discover Card a letter detailing and confirming the communications. Discover's fax number is (801) 902-4597.

Plano, TX
March 28, 2006

Discover Financial Services
PO Box 30949
Salt Lake City, Utah 84130-0949

RE: Consumer Initiated Closure Confirmation of Discover Card Account # 6011-xxxx-xxxx-xxxx.

Dear Discover Financial Services:

Please let this letter serve as official notice and confirmation to Discover Card that the above-captioned account is hereby closed, effective immediately. No further fees or charges will be honored hereafter. Further, you are hereby instructed that I do not wish to be contacted by you regarding this irrevocable cancellation of service. I initiated the account closure by a phone call to 1-800-DISCOVER on 3-24-2006 at approximately 7:20 PM CST. The Discover Card representative stated “I have put in that request for you…” but she did not actually say the account is closed so this letter will confirm the account is closed, per my request, and Discover Card needs to confirm closure of the account on their end. The representative expressed no remorse over losing a longtime cardholder nor did she attempt to retain my business or ask me the reason(s) why I am closing the account. Discover Card has lost our business during our lifetime. Please remove my name and my spouse’s name, Xxxxxxxxxxxx, from all mail and phone solicitation lists, as we will “NEVER” use Discover Card again. I do not want Discover Card to contact my spouse or me by any mean(s) of oral or written communication(s) for any future business.


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Arbitrary increase of rate for good customers!!
Posted by ChristiS on 12/06/2007
The following is a letter sent to David Nelms, Discover Financial's CEO, by email and fax -

"I have been a Discover Card member for over 6 years now and until today I have been pretty happy with your company. Unfortunately, I just learned that my interest rate had been arbitrarily increased from 11% to almost 16% for no good reason! The “reasons” given me when I pressed your customer service agent were that some of the following may have applied and thus the company felt justified in penalizing me by increasing my rate: (1) long standing card holder (for greater than one year) – isn’t this a good thing? To be celebrated???; (2) interest rate currently less than 20%; and (3) less than monthly usage. The first two are correct, and the last is absolutely not. I use the card often, have maintained a healthy balance for you to make money off of for a long time, and always make my payments and in excess of the minimum due. How does this qualify me for a penalty???? You have just lost my business. And my husbands. I will also be posting this disgrace on consumer websites so others are not subject to this behavior. How dare you?

Note that I have just made arrangements to close my account and will be paying off the balance in full immediately. You are a grave, grave, grave disappointment as a company."

Please pass along this infuriating and unfair behavior to other unknowing card holders.... I makes a person feel like doing the right thing isn't even good enough any more!!!

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Posted by Greg54 on 2007-12-06:
Heard a news item on this just the other day. The credit card companies are doing this as part of their "risk management". Doesn't matter if your account is "perfect" with them or not. If there's been a drop in your FICO score, you've opened another credit account somewhere or any one of numerous other reasons, they'll jack your interest rates up.
Posted by FoggyOne on 2007-12-07:
Greg54 is right - anything negative (NSF check, insurance claim, etc) in your day-to-day living can change your percentage rate upward for many cards.
Posted by TiredOfThisToo on 2008-03-20:
Joining the defensive against Discover here too. Selective and dramatic APR increases on "The Good, Revenue-Generating Customers" is definitely an ugly display of greed or a failing company! I too was part of this "Selection." However, the only answer I was given regarding the shocking rate hike was that it was done to help keep the company competitive?! What?! Granted, I don't know the company's true current situation. However, I can see no good strategy in this move on behalf of Discover Card. I was loyal to this company and actually enjoyed using their "Miles Program". However, now I feel financially abused by a company that I allowed myself to trust. Goodbye Discover! Hello Better Business Bureau, Local, State, and Federal Government Official Representatives!

You know what would really be a shocker? To see an apology and reimbursement?! Who's holding their breath?!
Posted by aquasue on 2008-04-14:
Discover card is doing just fine...they are changing rates to be more competitive. Pay your account off each month and you wont have any finance charges. Discover is the only card with no annual fees! You will see increases in your rates if you become delq with any other bills...thats how the world works. Just like your car insurance it will go up if you are delq on your home loan. Just a fact of life. Once you go to another card I bet youll see they are much better than you think.
Posted by CreditCardAdvice on 2008-05-01:
Yup I'm standing by aquasue here.
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Discover Card: Fraud, Bait and Switch, RICO?
Posted by Honest Abe on 05/20/2008
I was solicited by a Discover Card Representative to make a balance transfer. Her come-on was that the balance and related purchases to the offer would be interest free for the life of the balance with a defined % monthly retirement. She had stated that the conversation may be recorded for quality control so my son also recorded and witnessed the conversation. She basically said that she had checked with her supervisor and after my requesting and reconfirming Discover's offer of 0% for the life of the balance and related purchases, I agreed to the transfer conditional on the exact terms and conditions which were offered.

Now as you can guess Discover has refused to honor the terms of the transfer and they are playing the game of misapplying payments to interest charges. Via certified mail I have disputed their interest charges and have sent them a copy of the recording of the transaction with their representative and an affidavit by my adult son, clearly setting the terms and conditions at 0% for the life of the balance and related purchases. They have ignored the issues of the dispute and are attempting to bully me into accepting their after-the-fact changes to the terms and conditions of the transfer.

(No Discover representative has called me who has read the dispute file, listened to the recording, or who has the authority to resolve the matter.)

I have discussed this with my attorney and he feels that with the recording and having a witness, if negotiation fails I will have strong grounds on which to sue Discover for Fraud, Breach of Contract, Bait and Switch as well Defamation of Character. Also I have discussed the matter a Federal agent who thinks that Discover and their officers may have criminal liability under the RICO Act.

I just wanted to put this information out to allow other Discover victims to know that there may be future civil and criminal litigation aimed at putting a major dent in Discover's wallet, which seems to be the only thing they care about. (Wouldn't it be nice to ask Discover Card, "what is in your wallet" and they had to say, "nothing since we lost the law suits".)

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Posted by Slimjim on 2008-05-20:
Your attorney feeling good about a suit is encouraging. I'd keep in contact on this with him to see how serious he/she is and when to break off negotiations and file the suit, which no doubt will have all those punitive damages attached. BTW, "What's in your wallet" is actually Capital One's slogan.
Posted by cherpep on 2008-05-20:
What is the definition of 'related charges'? Does that mean that any new charges would also receive 0%? The only offers that I've seen are where they say 0% on the balance transferred. Then, when you make payments, all the payment $$ get applied to that transferred balance. If you put new charges on the card, they get the full interest charges and your payments do not get applied to that part of the balance until you pay off the tranferred balance.
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Liars, Thieves, scam, rip-off, none compliant,unwilling to a settlement
Posted by Valerie.jorgensen on 11/06/2013
SALT LAKE CITY, UTAH -- First Off, I (We) have been dealing with Discover for some years now. And like many complaints I have read I feel someone wrote it for Me!! Not much is different in the way we have been treated by these ruthless individuals. One thing, are when we had about 3,000 on the card We stopped using it. I usually paid $10 or so over the min. Payment amount just to be ahead a little. Well seemed like the bill kept getting higher. .. When I called they always told me my payment was late. .. the payment due date was ALWAYS the 13th. & was auto. Draft from my bank account. .. So if the 13th landed on Sun. The payment automatically came out Mon. A. M. .. Hum, it was late to them. Even though they said it wasn't, I could see the out come on the next billing cycle. We were suppose to be paper-less Billing!? How dose that work!! We still get monthly statements & internet billing. I have not charged on my card for 3 yrs. In fact both have been cut up. My bill is over 5,000. Let me tell You also I have offered them 3,000 for a settlement just last week. Believe me when I say the answer was No. Were not excepting "any" settlements at this time. WTH!! Question now what can we do. Who out there can help Us and Numerous other who have been taken? I'm very much believing from reading one other review that Discover is in fact IS a White Collar Terrorist Organization Operating with Impunity in the United States.
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Discover Card Does Not Care About Long-Term Card Members
Posted by Skiluver81 on 06/18/2013
WILMINGTON, DELAWARE -- I have been a Discover Card member since 2000. Recently, I was promised 5% cash back on 'every purchase' for 3 months when I received and activated my new card. I checked my rewards balance after 2 months to find I was receive less than 1% cash back. I called to correct the error only to be told I had to spend $500 in order to receive the 5% and could only receive up to $75 in rewards. Well, I was pretty peeved and said, "I'll just close my account" and hung up. I wrote the CEO complaining about their treatment and false promises. I received a call the following day from the 'executive office' and ended up hanging up on them too. I logged into my account just the other day and the rewards money I had was gone. I emailed customer service only to be told my account had been closed as per my request. Funny because it was closed the day before I received the call from the executive office...why would they call if I was no longer a member??

Discover card closed my account without verifying I actually wanted it closed. They closed it without verifying any security information or reviewing any account closure agreements/consequences with me. They were unapologetic and simply said, "you closed your account so you forfeited your rewards." After being a member for 13 years with no late payments and never going over my limit that’s what I got.

Discover card doesn’t give a damn about their customers and their cash back program is a joke. I’ll stick with my Bank of America Visa card and my Chase MasterCard…at least they honor their promises.
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Posted by Weedwhacked on 2013-06-18:
You told them you wanted the account closed.
"Well, I was pretty peeved and said, "I'll just close my account" and hung up."

I'm sure the $500 requirement and the forfeiture of your rewards are clearly stated in the terms and conditions that you agreed to by having a Discover Card.
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Awful Service! Don't Do Business With Them!
Posted by Sierra.teal on 03/28/2013
SEATTLE, WASHINGTON -- This Company and its employees are plain awful! First, the notifications for payments don't always go through then they charge you for a late payment and call you non stop (even if you have made payments through out the month that equal up to or more than the min payment due). Then they con you into making a bigger payment then you really need to by saying that that is the minimum payment due when in reality it is not. When you call to get this worked out the banking services department's employees are incredible rude. They talk over you and insist that you have been talking over them (and in order to insult you they had to talk over you..).

Also they talk as if they are lawyers and know your rights better than you know your own (I did my research and my father is a lawyer). Then when you insist to talk to a supervisor they insist that they don't have one, so they are either lying or poorly run. Also they cash back only works once you have $50 worth of cash back.

Until then you are required to use it at Amazon (this is a stipulation they don't make clear when signing up). All in All this is one of the absolute worst companies I have ever had to deal with! I would suggest that you DO NOT DO BUSINESS WITH THEM EVER FOR ANY REASON seeing as though their main issue is customer service and stealing money.
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Posted by bcd on 2013-03-29:
My experience with Discover has been quite different. All of my payments have been properly posted on the correct date. They have never claimed that I failed to pay at least the minimum due and I have never been treated rudely by their customer service reps. I have never used my Discover card on the Amazon site yet I have received several hundred dollars in free rewards. Discover Financial Services is one of the best and most pleasant companies I have ever done business with.
Posted by ok4now on 2013-03-29:
I have to agree with bcd on this one. I never had any issues with Discover or late payments being posted. The one drawl back using this card is not all merchants except it. Had the same problem with AMEX. No problems with my Visa issued by Chase or Capital One.
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I'm Sick of Credit Card Interest Rates
Posted by Agholson72 on 07/03/2012
AMELIA, VIRGINIA -- I've had a Discover credit card for years, since 2002. I have not managed to pay it off yet. I tried making payments over the minimum. That certainly didn't work. If I send a $100.00 to them, only $9.00 dollars goes to the principle. I'm so sick of it. I'm think of of going to the bank and borrowing enough to pay them off and just canceling the card all together. Even American General Finance company is starting to look good. I might go to them. I'm sick of paying 29.99% interest and I haven't used the card since last year.

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Posted by jktshff1 on 2012-07-03:
Hard lesson learned.
Good review
Posted by trmn8r on 2012-07-03:
I'm not surprised you are sick of paying high rates. Credit card interest rates are insane, and have been my entire life (I'm an old fart). Therefore I resolved prior to obtaining my first card I would never carry a balance. I have done what I set out to do.

Using a credit card as a long term loan is not a good financial move - in fact it is very unwise unless one is desperate. 10% is too high a rate, anything higher is absurd.

You wrote this "informative" to Discover, but it just as well could be written to any credit card bank. Credit card interest = wasted money.
Posted by ok4now on 2012-07-04:
I'm surprised that D.B. has not commented on this post, it's her expertise. Anyway carrying a high C.C. balance is the path to financial ruin. You state that you make a $100 payment but only $9.00 goes towards the principle? So you're paying $91.00 a month in interest? Hello... this is insanity. Now you're considering using American General's card at 30% interest? You're just digging a deeper hole that you will never get out of. STOP now before it's too late. Obviously you're in way over your head. I would suggest a consumer debt counseling service that can negotiate these rates and put you on an affordable payment plan.
Posted by DebtorBasher on 2012-07-04:
I found myself in the same position with my Sears Credit card, my balance wasn't going down, it was going up even after my payments.

The only way I got control of it was by transfering the balance to a new credit care that offered 0% for the first year or whatever then after the first year, it was much lower than Sears ... so, it went from something like 24% to maybe 11.5%. But if you DO transfer your balance, be sure to read and understand all the fine print and know how much the rates will be after the introductory period.
Posted by ok4now on 2012-07-04:
Excellent advise D.B. The only problem is that the zero percent rates for a year are really hard to find. It's based on your credit worthiness and debt ratio. People who really need this relief will not get these offers. The C.C. companies are like sharks smelling blood, they go in for the kill. This is unfortunate. There are many good people who have fallen on hard times that are not able to pay. Then they fall victim to these predatory lending rates. This is shameful. To add insult to injury just see what happens when Obama Care kicks in. Can't afford to buy medical? It's now a TAX and the IRS will come looking for your azz. Pay up sucker or we will fine you. Want to avoid this? Vote Romney in November.
Posted by Cwazychicken on 2012-07-04:
im not the best with money on a card that allows me to take what i want and pay back later at a insane rate. I have never had a credit card, and never will. lol.
Posted by DebtorBasher on 2012-07-04:
I wasn't thinking the offers were based on credit worthiness, but you're right. Hopefully the OP will find an option that will help.
Posted by madconsumer on 2012-07-04:
sounds like there is a high balance on the card. best way to avoid credit card interest rates, is to not use them. credit cards have been the demise to many of people.
Posted by FoDaddy19 on 2012-07-04:
All credit cards work like this. I don't really think this a valid complaint as it's not Discover Card's fault that the OP apparently chose run up a sizable balance then got hit with a high interest rate that was likely fully disclosed from the beginning anyway.

To me this is like buying a Ferrari, then racking up a bunch of speeding tickets, then complaining to Ferrari about it. Ferrari didn't make you get those speeding tickets, and Discover didn't make you make all those purchases on the card. This compliant is more of a case of poor personal financial decisions rather than getting taken advantage of by a credit card company.
Posted by mamaknowsbest on 2012-10-10:
A lot of americans are nieve to the fact the credit card companies are just that. A company. They have the ability to see your credit score, other trades in collections (and amounts you owe) and keep track. You don't have a 29.99 because your the perfect customer. your just a high risk consumer. Remember this is a loan. Unsecured at that meaning they can't just repo what you owe (house or car). Credit cards were designed to temporarily borrow funds and pay right back. Not to rack up a high bill and pay down slowly. Take a look at your credit and stop taking this so personally, it's not the company it is you!
Posted by savvyconsumer on 2013-02-18:
I disagree with mamaknowsbest when she says "it's not the company it is you". At least in this case, there is some of the company that is problematic.
I've had a discover card since the early 80's. For a long time they were very good. Even giving me thousands in credit limit increases I neither asked for nor wanted but insisted I keep. Not being a credit user unless absolutely necessary, I have never used even a fraction of it. Further more, I have never gotten behind or missed a payment in anyway. That has since changed and they have gone the way of other slimey credit card companies. In 2009 they changed payment due dates on hundreds of accounts, mine included. No notification, no nothing. Just changed. I caught the change. Unfortunately, I caught it a day late. My interest rate tripled. Mad as hell, I called. Since I was such a "good customer" they could lower it a few points. Instead of 30%, they would make it 28%. Inquiring about how long the increase would be in effect or how to get it lowered. I was told it was indefinite unless I applied for a new account. Even then it would never be as low as it was. In fact, anyone that had a rate that low could expect to see a significant rate increase in the future. They have since doubled, if not tripled, card rates for anyone that had a comparable rate. All given different reasons, different justifications. Anything but the truth. Just recently I made a payment on time...on my due date...and was notified I set off a penalty rate for all future purchases. Don't know what that is since I don't use the card but, good lord, how much over 28% can it go??? In short, Discover was once a reputable company. Today they are no better than sleazy loan companies like pay-day loans, etc.
Posted by Rockstar13 on 2013-04-17:
Before you decide on any specific card, keep in mind that as long as you never keep a balance it really won't matter. However, if you do intend to keep a balance make sure you're fully aware of how much you're spending by using a credit card calculator.

I found this site that works well: http://CalculateCreditCard.com/monthly-interest-calculator-with-daily-annual-calculations/
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Stay Away From Discover Card!
Posted by Houfuntxn on 05/03/2011
Discover card will refuses to work with you on delinquent accounts (Chase, BoA, and Wells do!) They have nasty customer service personnel that constantly talk over you while you are talking trying to make a point!

Don't waste your time with DISCOVER... Get rid of them if you have them and save yourself some headaches.
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Posted by Anonymous on 2011-05-03:
Discover (discover bank) is extremely aggressive when it comes to collections. They were the first I knew of that would cross state lines to sue people for less than a thousand dollars. They aren't fishing for default judgments either. These cats got thier crap together. If you decide to answer their complaint they will bury you with admissions and interrogatories and motions to compel, etc... all the while adding to the legal fees they will recover from you. They are some vicious mothers not to be messed with unless you truly don't owe them money and even then you might want to settle. :)

I'm thinking just maybe that's why they don't negotiate on delinquent accounts like the others do because brother they got the collections thing down.
Posted by Slimjim on 2011-05-03:
I have Discover and it is my favorite account to use. Honestly, if the concern is that they don't offer many options on delinquent accounts, then I think Discover would be the first to endorse your complaint and advice.
Posted by ChuhBaca on 2011-05-03:
I think the whole credit card industry is a bunch of predators. I'm not saying this as someone with credit issues. But they try to start us off young. I used to see them on college campuses taking applications. Between credit cards and student loans, it's almost impossible for some people to recover.

That being said, I do tend to use my Discover above my other cards because of the cash back and they just randomly promoted 0% on new purchases on an account that I have had for 15 years. Also, They're regular interest is the lowest of the accounts I have.
Posted by trmn8r on 2011-05-03:
I would never get a credit card based on which bank offers to negotiate once I lose the ability to pay them back. I would fully expect any bank to come after me and make every effort to get their money.
Posted by Inat on 2011-05-03:
credit companies don't have to negotiate delinquencies. I actually like my discover card
Posted by unhappy999 on 2011-05-03:
I have no problems with my Discover Card but I get more cashback points with my Chase Freedom card which always gives at least 1%, most things with Discover Card are LESS than 1%. But then again, I pay off the balances every month so don't have to pay any interest or late fees.
Posted by Venice09 on 2011-05-03:
Unhappy, do you like your Chase Freedom card? I love my Chase Amazon Visa and am thinking of applying for a Chase Freedom MC.
Posted by unhappy cusomer on 2011-08-01:
They lowered my credit limit for no good reason. been a long time customer, good credit, etc and they seem to not even care at all about their customers. time for customer to say no more treating your customer badly.
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Discover Card’s Service Belongs to Third World Countries
Posted by Ting on 01/27/2011
SALT LAKE CITY, UTAH -- When I was living in US, Discover had been consistently sending me advertisement about their cards. Although I was already happy with my current credit cards, I thought I could give Discover a try in July 2010. The result? I was really offended by the disturbing experience Discover representatives threw at me. Their incompetence forced me to sacrifice valuable time and other goals in a pressed schedule (so pressed that I had to travel and slept in a car outside to meet schedule), only to make a successful payment to Discover.

So here was how it happened. After I used Discover card for a while, I needed to move to Canada, so I used IP relay service to call Discover (as a hard hearing person without land line at home, IP relay was the only communication method for me with Discover) and required an address change. Suddenly the relay operator told me the call was terminated for a fraud reason. Discover then locked my account. As a consequence, I could not make a payment online.

After my account was locked, I immediately contacted Discover security department to verify my identity. I informed the Discover representative, Kay, that I couldn’t hear sound so I couldn’t pick up their call. Kay insisted that their record showed they had spoken to the cardholder so they would still go ahead and call back. Well how could they have the record of calling me when I couldn’t communicate through phone and never met them in person? Therefore it is either (1) this Discover representative was a liar, or (2) the representative was unprofessional and didn’t know what she was talking about.

I was still willing to give Discover another chance. Several days later I successfully verified my identity with next representative, and confirmed that the request for foreign address change was indeed from the cardholder. After one week, I contacted them to change my address. I also kindly reminded them that I made the same request for address change last time. Guess what, they locked my account again, despite my effort to verify my identity a week ago.

On next day before I departed from US, I told a Discover representative, Ariana, about my situation. They refused to unlock my account (address change neither) and they wanted to call me back later. I had to explain to Ariana again about my disability and I couldn’t pick up phone call. She just said she couldn’t continue the call and hanged up disrespectfully. At the time I was completely done with Discover.

So the pattern I see here is if the cardholder requires a change to a foreign address, Discover locks the account and turns head away. When they don’t like answers from cardholder or feel their ego is invaded, they treat the cardholder like a thief in rude manner. This is especially true when they hear explanation that the cardholder can’t receive call from Discover. And does Discover realize that if the cardholder is ACTUALLY moving to another address, by refusing to change address, they are putting the cardholder at the risk of exposing information to next renter at the previous address? They also gave me a difficult time to communicate to them and make payment to the card, and I suffered from their rude attitude when I had a lot, lot of work to do at that time, and when I was very sick and coughing painfully. How their fraud department handles fraud is absolutely ridiculous and laughable.

My VISA and AmEx card companies politely changed my address without any problem, hence I concluded Discover service is trash and I will not do further business with them. No wonder VISA, MasterCard and AmEx are still the mainstream while Discover is still a nobody-Care Credit card company, along with their uncivil and backward representatives.

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Posted by okcray on 2011-01-28:
Good for you throwing your Discover Card in the trash (hopefully you shredded it first!). I can definitely empathize with your situation, as I had an unbelievably frustrating experience with Discover Card several years ago when I was paying off a debt consolidation and they treated me worse than a deadbeat. About two years into my program I had to go on an extended business trip, and since I didn't want to be behind with my payments by the time I returned, I decided to be proactive and mail in my payment about a week and a half earlier than usual (BIG mistake!!!). What ended up happening was TWO payments for the month of April posted on my Discover statement and NO payments for the month of May posted (long story short, if the "second April payment" posted THREE DAYS LATER, there would have been no problem). Anyway Discover sends me a really nasty letter asking me to cough up an additional $100 within 10 days to keep my account current or they were going to take their account out of my consolidation program. I called Discover and explained my situation and they could not help whatsoever (plus their customer service skills are the absolute bottom of the barrel). I asked to speak to a supervisor who again was no help and told me that the person I needed to speak to was "gone for the day, and won't be back until tomorrow morning". I asked this guy for this person's number and after he gave it to me, he said "oops, sorry but I just gave you the FAX number" (and this guy's a SUPERVISOR???!!!). Anyway I call the woman I'm supposed to talk to the next morning and all she did was give me a whole bunch of legal double-talk as to why they could acknowledge that I indeed made TWO payments that posted in April but would not work with me to negate the allegedly missed May payment (basically they had my money but I was still "delinquent", never mind the fact that I had already paid down over $2000 of my debt to them by that point in time). After her being no help whatsoever I finally got the Better Business Bureau on them and lo and behold, I was no longer "delinquent" in my payments and no longer had to pay that extra $100 they were trying to squeeze from me. I ended up cutting up my Discover Card and will NEVER do business with them again; matter of fact I strongly discourage anyone from using their card. When all was said and done, my consolidation was paid off four years ago and I no longer have a mountain of debt hanging over my head.
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