JASPER, ALABAMA -- Dish network killed my puppy. I HAD a full blood, red nose, 8-week old pit bull puppy. He was a sweetie. Hs best buddy was a 7-month-old German Shepard mix and a 10-week old kitten. He stayed indoors most of the time but we went outside to play and for him to use the bathroom. Now he's gone because of a grossly negligent Dish Network tech/driver.
I live in the last house on a dead end drive, surrounded by woods on 3 sides, and I have no trespassing signs posted around my property. One sign is posted about 50 ft before you get to my driveway where it can be seen BEFORE coming onto my property.
On this dead end there are 3 driveways before mine. The house closest to my no trespassing sign is empty, so people can turn around in that driveway in order to not trespass on my property. I'm explaining the location so you understand why this shouldn't have happened.
Monday afternoon, I took my puppy out to do his business. I went inside and within a few minutes I heard a vehicle so I looked out my window and saw a Dish Network van pull into my drive, back out then he ran over/hit/killed my puppy then sped off.
I do not have any Dish services, not Dish Network or any other provider and I don't want any Dish services. Due to these facts that I have no Dish services, I have no trespassing signs at my property lines and I live at the end of a dead end drive surrounded by woods, Dish Network had no business on my property.
My puppy wasn't killed because I was irresponsible and let him run the neighborhood. He was killed on his own/my property by the Dish Network van and its driver (who had no business there) and it happened so quick that there was nothing I could do but watch.
After I gained my composure (from checking my pup hoping he was ok just to confirm he wasn't), I called Dish Network and I filed a police report. Once I finally reached a person to speak to at Dish Network and explained what happened the person transferred me back to automated services. This actually happened a few times before a man transferred me to a lady in the complaint department.
The lady wasn't very helpful. She took down my information, basically told me there was nothing Dish could do, then told me I'd be contacted later. After hanging up with her, I proceeded to email Dish Network's corporate office and their representing attorney to tell them.
The following day a man named Luke called me concerning my email. He took my information and told me another company services my area. Regardless of the service area, I SAW IT ALL with my own eyes and it was definitely a Dish Network van, which I told Luke. He told me he would give the info to his superiors and contact me later. Before disconnecting, Luke gave me his direct phone number.
It has been 5 days since the killing of my puppy, 4 since speaking to Luke and as of yet I've not been contacted again. I've seen a few complaints online about Dish Networks reckless technician/drivers. It's a sad world where our pets can't go outside in their own yard without being killed. Hopefully Dish Network addresses this situation before a child is run over by one of their technicians/drivers. Have not been offered any sort of compensation.
EVERETT, WASHINGTON -- I called Dish customer service about two days ago because my search options for my DVR was not working correctly. I couldn't browse through categories of movies to record at a later time as I have so many times before in the last year. Keep in mind this is a service that has never required internet service. I was told by the first Rep that it was because I needed internet service to operate. I said that wasn't true. I've had to call in 3 times before with this same issue and the first time they sent a tech out and he fixed it right away.
The second time it was a different tech and he could not fix it. Instead he thought maybe it was a box problem so he switched it out. I lost all the movies I ever recorded in a year and it still didn't work. I was quite upset. But, within a week it miraculously started working again. All these things I kept updating Dish about so they knew about this problem which seemed to happen every time they cancelled my cable due to a payment not being received. I would pay the bill, the service was turned back on and lo and behold I couldn't use my browsing options again.
Anyway she asked if I would like to speak to her supervisor. I said "if that's all you can help me with then yes." He got on the phone and keep calling me sir, I am a woman! He basically said the same thing that it's because it needed internet service. After I explained to him that I've been operating this option for over a year without internet he laughed as if I were a moron.
I begged him to send out a tech, that I would pay the 10 dollars if they would send one because obviously we we're not on the same page. He only answered with "we are on the same page" and "a tech could not fix something that needed internet to work." I asked him if he thought I was stupid not to know when something needed internet to work? I know for a fact that when it requires internet, it says this option requires internet! I am technically inclined! Plus I've had this service for over a year. I know what needs internet and what doesn't.
I couldn't talk to him anymore. I was about to start yelling so I handed the phone to my husband to talk to him. He told the supervisor the same thing I did and that he wasn't listening to me at all. The guy then tells my husband that I am a problematic customer and that I am irrational and frantic. My husband hangs up on him. Now the only reason another person would tell a customer that is to get them upset. I still got no help and my cable still isn't working right. I am paying full price for a service that I can't even operate and there is nothing I can do about it cause I am stuck in their contract for another year.
Oh and I'm a frantic problematic customer so I can't receive any help or respect. I feel like crying. As soon as my contract is up I am canceling this nightmare once and for all. My advice is to seek satellite cable from a different company. I've heard many negative issues with Dish and I have had Xfinity, Directv and now Dish and the only company I've had any problems with is Dish. No way will I ever refer a friend to them. Bad product and bad customer service.
WORD OF THE WISE…DON'T EVER USE DISH SERVICES!!! This is possibly the WORST customer service I have EVER experienced!! I chose to shop out different cable providers after my Comcast bill had proven to be too high. After talking to a DISH representative for over an hour and a half and expressing my concerns (my husband's job potentially relocating us to the city, breaking contract, etc.) it sounded like DISH was the right move. WRONG!! I have only had this cable provider for UNDER a month and found out we'd be moving our family from Michigan to Boston.
Yes, of course they can move your cable services for you to Boston…but not when you are living in a building that DOES NOT allow a DISH satellite. I called DISH to express my concerns. I spoke to Alex first who really couldn't help me, since this issue was beyond his scope. Next, I was transferred to Frank. Frank was an “account specialist.” He went on to tell me that regardless if the building doesn't allow DISH and these are extenuating circumstances he could not help me and that I'd be charged a $460.00 cancellation fee.
I was misled by the initial sales guy who sold me DISH services. I had expressed my concerns, but not once did he mention a HUGE cancellation fee!! All he wanted was the sale! Frank continued to tell me there was nothing he could do… Isn't he an account specialist?! He then went on to belittle me, acting as if I didn't know what a “contract” was. Yes, I understand a contract... And in this case, it's very similar to a lease. If you sign a 12 months lease and break it midway through, you forfeit your security deposit or one month's rent…not normally the entirety of the balance of the lease.
I went on to ask for someone above Frank, who may be able to help me. Transferred to a supervisor, CJ. I talked to CJ, expressed the same thing I had told both Alex and Frank, for him to tell me, “I'm sorry, you're in a contract and the cancellation fee is $460. There is nothing I can do.” How is it that there is nobody who can do anything in this entire company?? I feel as if I were tricked into this contract and that the initial sales guy never properly enlightened me on what would happen if I were to move to a place that did not allow a DISH satellite (or any satellite for that fact).
The worst part about this is....I did ask in the event if we had to move, what would happen? DISH TV will lose more than $460 out of this issue… Not only will I NEVER use DISH TV again but, I will never recommend it to anyone!!! This was some of the worst customer service, with not even a tad of empathy or support from the DISH TV representatives/staff. If you think you're saving yourself money by switching to DISH… do yourself a favor and don't switch! Awful, Awful. Oh, and did I mention… on Super Bowl Sunday when I had 60 people at our house for a party, one of our boxes was failing to work and not getting a signal?! Talk about an inconvenience!!
CINCINNATI, OHIO -- After 6 years of service I decided to switch providers. The Dish phone rep's speech was quite difficult to understand. After complimenting me on being a good dish customer she tried to upsell me on the Hopper, movie channels, etc. I replied I just wanted to discontinue service. She wanted to know why I was stopping the service and who I was going to use. I told her this was not her concern and that I just wanted to discontinue Dish. She kept asking why so I finally said I've had to replace 3 receivers and 4 remotes in 6 years, 300 channels of absolute nonsense wasn't a service I wanted to pay for anymore.
When I called in financial distress a year ago I was told there was nothing to be done about my bill other than going to basic service or canceling. In fact, that sales representative a year ago was snarky as hell as she said maybe I shouldn't have pay TV service. I also asked for a refund on the unused month of my service but was told no, they would not refund any money.
But here is the really good part. This nutcase told me I was responsible for returning the receivers, the remotes AND the satellite dish! She said I would be charged $10 to return each piece of equipment as well as penalized $299/month for every month the equipment wasn't sent back. She suggested I just ask a friend to go on the roof and remove the face of the satellite. I could keep the part that's bolted to the roof. She told me to send everything back FedEx within 10 days.
I got stuck on the satellite removal issue and kept asking, "You really want me to go on the roof and remove the dish?" She kept saying, "Yes, just ask a friend to do it". Then she hung up on me!! I called back and got another difficult to understand representative. She laughed when I told her about the satellite retrieval. I wonder how funny it would be when a wrongful death lawsuit is filed. She said, "We never ask customers to return the satellite dish, we don't want the responsibility." I said, "Well, I was just told to do just that thing, how do you explain that?" She thought it was hilarious and kept laughing.
After she tried half-heartedly to get me to re-up on the service, she asked for info to send return boxes to me. She said, "There are no charges as I was told by the first representative." She told me to mail a letter of waiver saying I cannot retrieve the dish. I said, "To who?" She said, "There would be a form in the box." "Ok, a form will be sent to me." "No," she said, "you have to mail a letter". "Ok, I have to mail a letter to whom?" "No letter," she said, "a form will come with the box."
It was like a Who's On First conversation. She also informed me I would not be getting any refund from the bill I just paid. If I had known my SO was ordering new service, I never would have paid the last bill for this shoddy, conniving, ill-trained reps company offering crappy reception (watch out for rain, clouds, a little snow or a whisper of wind). Oh, and as an aside, I had a repairman here 2 years ago who informed me the satellite was installed upside up which is why the receivers kept blowing out. He said it wouldn't happen again since he had the brains God gave him to re-install the damn thing.
DAVIS, CALIFORNIA -- Switched to Dish after their representatives convinced me they had Nick Jr. in Spanish. Called them back on installation day when found out they don't have it, to cancel the contract, but they wanted to charge me the cancellation fee I didn't have. This is THE ONLY channel we needed - we don't watch TV otherwise. Instead, they pressured us into signing up for premium channels "free of charge" because of the stated problem. Despite we never watched those premium channels and I called to make sure they cancelled subscription past the "free" months, they still charged me for those months. I got reimbursed the fees but not taxes.
Have been overcharged multiple times, called them multiple times. Paid them faithfully for a year for nothing - as we didn't need their service in the first place! Then we moved to a subsidized place where they don't allow dish antennas to be installed. Tried to cancel again, but was told they can't care less whether we can or can't get services. They tricked us into signing the 2-year contract and they were determined to milk as much out as they could.
I wanted to go to court, but both me and my husband were out of work and studying so no time and no money to bring them to court. Instead, I called to "pause" the account (mind, we now didn't even have the equipment installed to provide services!). They said it was free but later I found out they've been charging us 5 dollars per month and taking it out of the credit we had on the account - about another $90.00!
Finally, after 9 months, and our financial situation not getting better. I called to cancel as the account was "unfreezed". Now I've collected not only the $200 in cancellation fees, but also 150 in service fees for the month! Mind you, the pause "expired" only 10 days before I called, but we were already charged for the whole month!! When I asked the representative if he could waive that fee, he refused, and now we owe them over $250 not counting how much we've already paid over the year we had the equipment connected! And when we did have it, the service was spotty and crappy and disconnected each time it rained.
Takeaway point - never use DISH!! Unrecommend to friends. They use low promotion fees and lies to lure people in, then they jerk up their prices 5 times high, and have no respect for customers' rights! Additionally, any phone company would cancel the contract if no reception is in the area you move to, but these guys have the clause that if you aren't allowed to have the service or don't have good reception you still pay the full price of the service they cannot provide! 0 stars!!!
SACRAMENTO, CALIFORNIA -- I have been a dish customer for a whole 6 days, and I already regret it. After being told by the sales person that the hopper could do exactly what Comcast could and stream TV/DVR to my iPad, I decided to make the switch. When the installer came out he told me to simply connect my iPad and my hopper to my WiFi, download the app on my iPad, and I would be good to go.
He left. I connected everything and then received an error message saying I needed to buy an adapter for my hopper in order for it to work. Frustrated, I contacted online support who advised that it IS $50 for the adapter and apologized for the misleading information I received, and then said that because I was only on day 6 with them they could switch out my hopper to the upgraded hopper which has the correct adapter built in to it. Then the chat disconnected so I had to restart with a new representative.
This representative confirmed I could switch to the upgraded receiver and they could simply mail me the new receiver but they needed to redo my credit check in order to change anything on my account. I agreed, he ran my credit, and then said he was sorry but he was wrong and that it would be $200 to upgrade to the other receiver because I have not been a customer long enough to have that fee waived - and don't worry because I'm still RECEIVING $250 OFF MSRP.
I have emailed firstname.lastname@example.org and email@example.com with my complaints. I have been lied to by multiple people so that they could lock me in to a 2-year agreement for something that I have to pay additional in order to get the features they told me were included. I am furious and I would NOT recommend Dish Network to anyone.
ENGLEWOOD, MISSISSIPPI -- After being a loyal customer for almost 20 years, it came time for an upgrade, because my equipment was so old that it quit working. So I called and I was told that it would cost me a one time upgrade fee of, $510, plus the monthly rental fee. I was like "not no but, ** No". So I started looking on the internet and found a page on the Dish website that said an upgrade fee of $199.
So I called back, that was for NEW customers only. So she went through the spill, and then told me that it would be the monthly rental fee plus a one time upgrade fee of $760. "What the **?" I told her she better check her numbers, and she supposedly looked over the computer, and said that was right.
I told her to transfer me to a supervisor, or higher, she put me on hold, and came back and said the supervisor confirmed that was right. Then she said because she tried to find a way to get me a discount, the supervisor said I could either pay it, or not get an upgrade. I lost it, and did something I never do, and went off on the phone person. I worked a call-center phone support. Those guys on the phone, have nothing to do with any of it. It's not their fault so I don't take it out on them. I did apologize, and then told her that I had paid my last Dish Network bill, because I would be calling DirecTV.
After 20 years as a customer, referring several people, never late on a payment, upgrading every chance I got. By my calculations after 20 years of service, at an average monthly bill of $100, I have paid them $24,000, and they want to rape me with a $500-$700 upgrade fee. What the **? They don't value my being a customer for that long, enough to reward my loyalty? They would prefer to get people to sign up, and then leave, so they can say they can brag about all their new customers, instead of all the loyal customers. I don't get it. Before this I would have gave them 5 stars, but this business practice changes my opinion of their morality enough that I will only give them 1 star.
ANCHORAGE, ALASKA -- Dish has been a frustrating and hassle from the beginning. I live with roommates and the owner of the property transferred to dish for a lower cost only for us to find it wasn't worth the switch. Due to being stuck in a contract we can't switch back. For ONE; Dish internal setup is completely outdated. I feel like I am working with a 90's Windows processor. Just purely slow making the simplest task a drag.
For TWO; EVERYDAY it updates itself. Problem with this, is that it puts a warning out the screen for a minute asking if you are still viewing the program and if you step away for a moment or multitask, listening to the program vs watching it fully (which I do all the time), it will assume you are not watching and reboot itself. This is extremely maddening when you have a program that is not recorded and you have paused hours before leaving you unable to return to its original spot!
For THREE; On that same note (For TWO) this dilemma happens as well when a program is prerecorded and instead of giving you the options to cancel the recording, you just lose your spot all together and cannot continue back to the program you were previously watching.
For FOUR; I have reliable internet. I have never had issues with any other of my media devices with it comes to my internet connection, but when it comes to DISH, 70% it cannot connect to the internet and requires all this reset, time consuming, sometimes customer services assistance, nonsense, to get it connecting again. Then the next day it's another gamble. I find myself throwing out a cuss word every few days when it comes to DISH. The competition is high DISH, and it's obvious not much care is put into making its network reliable, user friendly and satisfactory. Get it together!
SPRINGFIELD, MISSOURI -- When my 80-year-old father passed away 4/16/15, I promptly called places he did business with to let them know. DISH was by far the most unsympathetic, most frustrating place I've ever dealt with. When I told them my dad had passed away and I needed to cancel his service and return the equipment (trying to do the right thing here!), the service person tried to sell me a BETTER package. I told her no one would be living at the residence and explained again my father had passed away. She continued to try to offer me more months, better pricing, etc. I finally screamed at her, "WHAT PART OF DEAD DO YOU NOT UNDERSTAND?"
I demanded to be dispatched to someone who could speak and understand English. The next person also tried to talk me into keeping the service. But after 30 minutes of arguing, they finally agreed to send me a box so that I could dismantle the equipment and ship it back. Wouldn't you think they'd send someone out to do this for you? Especially when you've had a death in the family and already dealing with so many things? Oh no. It is the customer's responsibility to send back the equipment. When the box finally arrived, we promptly packed up the DISH equipment and returned it. I kept up with the tracking to make double sure it returned to DISH.
A few months later, they started billing my deceased father for $13.01. I had to call and go through another thirty-minute hassle arguing about a bill we did not owe. DISH turned it over to collections after promising they'd write off the $13.01. Now I'm dealing with collections over a stinking $13.01 WE DO NOT OWE. I'd think TWICE about engaging services with this company. I'm hearing more and more horror stories from other people who've experienced the same thing when they try to cancel out of DISH. It doesn't matter if you're moving, if you die, if you're financially strapped, DISH DOES NOT CARE OR SYMPATHIZE WITH ANYONE.
GRAY COURT, SOUTH CAROLINA -- Reception is always bad when it rains or the wind blows but could be somewhat expected from any satellite. Remotes have to be replaced frequently. Always a hassle with rude people and have to fight to get a replacement. I was finally told by one of their reps (not in CS) that they got a bad batch from China and all the volume buttons go bad. I kept running overtime on my computer usage so I found another company with unlimited data to provide service. I cancelled Dish. They said they would send me a box to return the equipment and that it must be returned in 30 days or I would be billed.
I had to call 4 times. On each call, I told the representative to note on my file that I am not getting the return box and will not accept equipment charges if they can't get the box to me. The last time they sent UPS to pick it up but still had not sent the box with return labeling. Now UPS has closed me out for pick up and I'll have to make an 18 mile trip to their store. When I cancelled the internet service, I said, "Loud and clear and do you understand, cancel only the internet." They agreed and quoted me the new price for TV and included the penalty for cancelling internet before the contract ended.
This was being billed on my credit card. When I got my statement, I saw the new charges on one day and the next day they billed the old charges for a double payment. I called the credit card company and disputed and they took the incorrect charge off. Today when I got home, my TV service was turned off for non-payment.
I called again to say their bill was paid. She checked and said I was correct... that it had been paid. Can you believe the idiot said, "Just a moment while I check your reconnection charges." That's when I lost it. Every single call I've ever made to these people leaves me screaming and demanding a supervisor who can never be found. If you want to keep your sanity, NEVER HOOK UP DISH. Totally incompetent!!!