CONWAY, PENNSYLVANIA -- I had dish come and install their services and they installed a wireless remote unit as a wired unit. Please see the pictures of their quality workmanship. They ruined my siding as it is not manufactured anymore and I had an estimate of $8,000 to fix it. Did Dish offer to help... NOPE! They sent someone to my house and he said "no damage"!
Dish is not cheap and they put you in the middle of their little battles with the networks. The installer told me that the DVR will not record commercials while using PrimeTime to get back at the big networks for not allowing them to advertise. I still don't see any other companies advertising on the Dish channel. Then they wonder why they can't get good deals from the networks? Go ahead call customer service and complain, when you get sick of the 26 IQ you will understand.
LAREDO, TEXAS -- I hate using services with contracts and try to avoid them, but against my better judgment my husband and I went ahead and signed a 2 year contract with Dish in Sept/Oct of 2015. After a few months I started receiving multiple phone calls a week from a Dish representative letting me know that I was having issues with my receiver. I wasn't, so I ignored all those calls and never called back. I actually liked the product and we rarely had issues with it. I didn't see any sense in having a technician come out to fix something that wasn't broke - you know the saying "if it ain't broke don't fix it".
I had read multiple times on review sites that unbeknownst to the consumer, Dish would issue a new contract every time they sent someone out to fix an issue. In December of 2016 we ran into real signal issues and had to have someone come out to fix it. I was very wary and warned my husband not to enter into any contract and to be very specific with the Dish representative. The receiver needed fixing though, so they came out and did their thing. My husband was very adamant that we were NOT entering into a new contract and he was assured that indeed we were not.
He even had the technician sign on the form that we were not entering into a new contract, that we were simply having our satellite issues fixed. Some equipment was changed out, our satellite was working again and that was that. Until now. In October of 2017 our bill jumped $40 in one month, which made sense since that was at the end of our initial 2 year "special price" contract. We had a lot of personal things we were dealing with at that time, so didn't really deal with that price issue until things kind of settled down in January, and then I received a notice that there would be another price increase starting in February.
We said "that's it". We've decided to go back to streaming and Netflix/Hulu, etc. We called to cancel Dish and after getting the normal runaround that all these companies do, they gave us our final total, which - Guess what? Included a cancellation fee because we were "under contract" for another 9 months. Sure enough, when we had the service done they tacked another contract onto the one we already had, even though they said they wouldn't. My husband even has it in writing. They said it's because we have the Hopper 3 and we used to have the Hopper 2.
Well, so what? We NEVER asked for the 3, we have what the technician swapped out for so that our receiver would work again. Sneaky Sneaky, and it's just like what I read in other reviews. Lesson learned. Of course they tried to get us to stay until the end so we wouldn't lose money, but we said no way. We'll just pay the penalty and be done with it.
It's still a LOT cheaper than paying for almost another year, and who knows what shenanigans they'll pull by then. They also require a 30 day notice, so we have to pay for one more month as well. No more satellite companies for us. They're all crooks. Oh, and I gave 2 stars only because we did like the product. The service is always good until you have an issue, and then that is when a company shows their true colors.
JASPER, ALABAMA -- Dish network killed my puppy. I HAD a full blood, red nose, 8-week old pit bull puppy. He was a sweetie. Hs best buddy was a 7-month-old German Shepard mix and a 10-week old kitten. He stayed indoors most of the time but we went outside to play and for him to use the bathroom. Now he's gone because of a grossly negligent Dish Network tech/driver.
I live in the last house on a dead end drive, surrounded by woods on 3 sides, and I have no trespassing signs posted around my property. One sign is posted about 50 ft before you get to my driveway where it can be seen BEFORE coming onto my property.
On this dead end there are 3 driveways before mine. The house closest to my no trespassing sign is empty, so people can turn around in that driveway in order to not trespass on my property. I'm explaining the location so you understand why this shouldn't have happened.
Monday afternoon, I took my puppy out to do his business. I went inside and within a few minutes I heard a vehicle so I looked out my window and saw a Dish Network van pull into my drive, back out then he ran over/hit/killed my puppy then sped off.
I do not have any Dish services, not Dish Network or any other provider and I don't want any Dish services. Due to these facts that I have no Dish services, I have no trespassing signs at my property lines and I live at the end of a dead end drive surrounded by woods, Dish Network had no business on my property.
My puppy wasn't killed because I was irresponsible and let him run the neighborhood. He was killed on his own/my property by the Dish Network van and its driver (who had no business there) and it happened so quick that there was nothing I could do but watch.
After I gained my composure (from checking my pup hoping he was ok just to confirm he wasn't), I called Dish Network and I filed a police report. Once I finally reached a person to speak to at Dish Network and explained what happened the person transferred me back to automated services. This actually happened a few times before a man transferred me to a lady in the complaint department.
The lady wasn't very helpful. She took down my information, basically told me there was nothing Dish could do, then told me I'd be contacted later. After hanging up with her, I proceeded to email Dish Network's corporate office and their representing attorney to tell them.
The following day a man named Luke called me concerning my email. He took my information and told me another company services my area. Regardless of the service area, I SAW IT ALL with my own eyes and it was definitely a Dish Network van, which I told Luke. He told me he would give the info to his superiors and contact me later. Before disconnecting, Luke gave me his direct phone number.
It has been 5 days since the killing of my puppy, 4 since speaking to Luke and as of yet I've not been contacted again. I've seen a few complaints online about Dish Networks reckless technician/drivers. It's a sad world where our pets can't go outside in their own yard without being killed. Hopefully Dish Network addresses this situation before a child is run over by one of their technicians/drivers. Have not been offered any sort of compensation.
COLLEGE GROVE, TENNESSEE -- I have been with Dish Network (HD) for about 20yrs. I purchased my own equipment. Dish decided that they would turn my receivers off because my equipment was outdated. They never informed me that they were doing that. They never even ask me. I had to find out what was going on from customer service. I was told that I would receive the hopper at no extra charge and my bill would stay the same. I had just got my bill down to the lowest flex 50 channels because they were raising it every 5 months seem like.
They have done this to me several times. I also got cable wires that wasn't installed outside correctly and you can actually see them plus the ones they cut and they are not covered up. The only problem I have with dish is they continue to lie about what they are going to do and do the opposite. They even took my purchased equipment and remotes after I knew they were mine and I was told I could keep them. I spoke with 3 different reps. about this and nothing has changed.
The only reason I am still with them is because they were and are the only company that is out our way right now and cable isn't available. I truly believe everything these other customers are saying in these reviews. I to wish I would have read them when I first started. I will never recommend them to anyone else because I would be afraid they would do them the same way. I pray that one day another satellite co. will take over and do better. It seem like you can't trust anyone anymore these days. The only reason I am still here is because no one else is here yet.
COLORADO -- After seeing numerous ads and checking out their website, I decided to give Dish Network a call about starting new service. The Sales Rep was very pleasant and helpful, at least he was at first. I confirmed all the advertised information with him. This included discounts and a price lock for the first two years, free HBO for a year, and a free Hopper 3 (their latest DVR). I had read good things about this DVR and it was the main reason I decided to try Dish.
The Sales guy told me that the free upgrade to the Hopper 3 would depend on my credit score (something that must have been in very small print in their ads). He asked me if I had a good credit. I told him yes, the last time I checked (3 or 4 months prior), my score was 812. “Oh then getting you the free upgrade to our Hopper 3 should be no problem, but I will have to run a credit inquiry to confirm,” he said.
A few minutes later he ran my credit and told me that I did not qualify for the free DVR upgrade. There would be a $50 charge if I wanted the Hopper 3. Otherwise, I could get one of their older DVR models at no charge. I questioned him, “you said I would get the free upgrade if I had good credit”.
This was the point in our conversation when his pleasant and helpful tone changed. “NO, I didn't tell you that Sir. I told you I would have to run your credit first. Your score must not have been high enough.” “What did your inquiry say my score was,” I asked. He told me that he could not see my score. His system only tells him If I qualify or not. I asked him what score was needed to qualify, but he did not have an answer. After debating the issue for several more minutes, I told him to just forget it.
Two days later, I checked my credit score and it was 820. I am no credit expert, but I believe that is a good score. My takeaway is that this is just a deceptive practice Dish uses to make an extra $50 bucks off of you. They say you have to have good credit, yet they will not tell you what score is good enough. They don't want to give you a number because if they did, you could call them on their little scam.
I just read that Dish Network was recently fined $280 million for violating some federal telemarketing law. It had nothing to do with the deceptive DVR upgrade issue that I experienced, but it still speaks volumes about what kind of company they are. I was glad to see that justice was served, indirectly.
PERTH AMBOY, NEW JERSEY -- I had Dish Network installed on Feb. 3, 2017, & it's been nothing but a headache ever since. Let me first explain that I was lead to believe that this was a "bundle deal" with Verizon since AT&T wasn't available in my area. My bill for March was $164 just from Verizon for 75mbps, not including the $71 for Dish. So when I call up Verizon to dispute my bill, they told me that they don't know anything about a bundle deal & they don't partner with Dish Network. So now I'm confused because I was told by Dish that I have a bundle, & that I would be receiving 2 bills, one from Dish & one from Verizon but the price would be reflected between the two bills.
I was also told this would be better for me because it would keep down the taxes & fees on both. Well, when I tried to correct the issue, Dish informed me that they couldn't even help me because it is subcontracted through a third party, Infinity Sales Group. I was never informed of this, & the phone number I called was for Dish Network. They checked their computer & I was never signed up for a "bundle", & there was nothing they could do, I had to call Infinity Sales Group. This service has been a headache from the day it was installed, & on top of everything, the cable goes out during rain, snow, clouds, or even a steady breeze.
I called 2 weeks after the install to cancel but found out there are severe penalties for early termination. On top of it all, I was promised a $100 gift card within 6-8 weeks, it's been 3 months & still no card or solution. I wish I would have read these reviews first because this service sucks!! And they don't care, all they care about is you paying your overpriced bill.
I told their representative that I would tell anybody & everybody who would listen, DO NOT DEAL WITH DISH!! Their customer service is horrendous, & they lie (or tell half truths) to get you signed up, then when you realize how horrible it is, it's already too late. Already have been overcharged the last 3 months, but they want me to pay an early termination fee, for their mistakes & terrible service lol NOT!!!
VALLEY CENTER, CALIFORNIA -- The Dish Network has extremely poor communication skill and system both within their organization and with their customers. I was paying extra $25 for a TV Japan channel. Dish Network did not renew their contract with TV Japan and promised that they have new Japanese channel. Well, this so called “New Japanese Channel” played several Japanese shows (same episode of each) continuously (over & over) 24 hours a day, so far for 12 days.
I called and talk to 3 different customer service reps and chatted with 2 different customer service reps in different days. 3 out of 5 representatives insisted that they are NOT having any technical problems with the new Japanese channel and they were simply providing the customer what's being sent by the Japanese TV company. They gave me two different payment credits to my account throughout the course of me trying to get some informations regards to this problem. None of the customer reps even tried to understand my frustration and seemed to think that I will shut up if they gave me some money credit.
I just simply needed some connection to Japan and the Japanese TV shows were a big part of my sanity and mental happiness, for I've lived in outside of Japan for 40 years and have been forever homesick. They have no compassion and don't care about their customers. I will never use their service even if they are the only option to receive TV signals. I recommend strongly NOT to sign up with their service.
NEW JERSEY -- Dish is an absolute JOKE. They're liars and scam artists. They signed me up KNOWING I wouldn't get hockey games because they would be blacked out and then tried to force me to purchase the NHL Network for additional costs. The account executives are complete jerkoffs and only want to push you through the process of charging your account more without listening to you and trying to help fix the issue.
I will NEVER use Dish ever again and I will tell anyone that will listen what a GARBAGE company they are and the service they provide. Spend the extra money and go with an actual cable company or try DirecTV before going with Dish. You'll thank me for helping you Dodge a bullet.
LEESBURG, GEORGIA -- The installation went fair. The first tech was lost in what he was doing. The second tech knew his job. Got installed and signed contract. Ask about $100 gift card promise. Tech said office will contact me by e-mail about 3 weeks. 3 weeks passed and no contact. Telephone Dish customer service and said 3rd party would contact me about the card. No contact after two months. Contact Dish customer service said contact Infinity Sales Group, made the offer for the card.
I contacted them and they said the time to apply for the card had expired, also said they sent an e-mail to me two weeks after the install. One didn't get an e-mail. Two I feel that Dish should credit my account or give me the gift card. Dish hired the sales group and the chain goes back to them. BEWARE OF PROMISES NOT KEPT BY D-I-S-H or INFINITY. This scam is a disgrace to the business world. What has this country come to. Poor business practices!!! I served my country to let people like this take advantage of good Americans.
SALT LAKE CITY, UTAH -- THE WORST... DO NOT DO BUSINESS WITH THIS COMPANY!!! I was a TV customer for 8 years. Paid my bill on time. 6 years into my contract, I added internet. It DID NOT WORK. I called to complain several times. They ultimately admitted that their service in my area wasn't as good as they thought it would be. When I canceled, they charged me $184.00 for 'early cancellation fee'... I had been with them for 8 years!!! I ended up switching to Comcast, and their Xfinity system is WAAAAAAAY better, and their internet speeds blow Dish away! Don't say you weren't warned.