COLORADO -- On March 26, 2016, I moved into an apartment that was misrepresented to me as a nonsmoking unit. I noticed a slightly stale smell during the walk-through, but attributed it to the unit being closed up for a few months. It was not evident it was smoke, and I had no reason to assume it was, due to the unit being advertised as a nonsmoking unit. The smell was nothing. It thought wouldn't go away with some airing out. However, the smell persisted, and after a mere three days of living there, my towels, clothes, and even hair were starting to smell of it.
Upon my mentioning the smell to the maintenance man when he came to hook up the washer and dryer, he admitted that the previous tenant had indeed been smoking in the apartment. I cannot tolerate cigarette smoke, so I contacted the landlord and made arrangements to leave the property. I promptly cancelled all utilities, none of whom gave me any trouble whatsoever except for Dish Network, and moved out of the property on April 10, 2016.
I was recommended Dish Network as a cable provider when I started electric service with West Penn Power and they transferred me to First Energy. The woman I spoke to who scheduled me for installation never mentioned a contract, length of service agreement, or any kind of termination fee. She only mentioned the low price per month of roughly $32.
March 26, 2016 was also the day a representative from Dish Network came to the unit to install the satellite dish and hook everything up. Again, he never mentioned a contract, length of service agreement, or early termination fee. Once he was finished, he explained to me how to work everything and had me sign a few lines on an iPad, much like someone signs for a package. He scrolled through the iPad for me, simply showing me where to sign. He said I was signing acknowledging that he HOOKED UP MY SERVICE and EXPLAINED TO ME HOW TO WORK IT.
It was not explained or made obvious at all that this was a contract, which I fully believe was intentional. As he was holding the iPad and doing the scrolling, I had no reason to take it from him and do it myself – or assume that very conveniently and deceptively hidden in the corner of the screen was an outrageous early termination fee. As stated above, he scrolled through, only stopping where I needed to sign, and stated that I was signing acknowledging he hooked up my service and explained how to work the remote/TV.
I cancelled service with Dish Network on April 8, 2016, and got nowhere when speaking to a representative. After asking for a supervisor, whose name might have been Julie but I can't be certain, I got the same robotic, rehearsed monologue. Customer service was frustrating, to say the least. No one had any understanding or sympathy, or even deviated from their monotone script.
I explained my situation tirelessly, just as it is explained above, enforcing that I hadn't even used the service during my short stay at this apartment, and that my lease was only to be for a year, so there's no way I would have signed up for a two-year agreement. Nobody listened and they proceeded to charge my account the full amount. After this phone call, I did some research and stumbled upon the horrific reviews of this company. I am utterly shocked they are still in business.
On May 11, 2016, I called Visa/Bank of America to dispute this charge on my card, and I believe I spoke to a girl named Sarah from Maryland or Virginia. After explaining the story above, she removed the charge and I received a letter in the mail notifying me of the credit to my account. Then I found out Dish Network is disputing my complaint and trying to make me pay, and Visa has basically washed their hands of it. (So guess who will be changing card providers? Hello, MasterCard.)
My main dispute is the outrageous early termination fee. My main complaint is that I should not have to pay for a service I AM NOT GETTING AND WILL NEVER GET. I did not buy something and then refuse to pay for it. I am expected to pay for two years of a service I am not getting, through no fault of my own. I did not just decide I didn't want Dish Network or didn't like my new apartment. I was deceived about the apartment's condition and had to move out.
This was an unfortunate situation all the way around, and a financial burden for me already, with the cost of moving twice in two weeks, money that I paid in rent, etc. Dish Network has shown no human compassion, understanding, or appeasement to try to keep me as a future customer. All they have done is give me a massive headache and more problems to deal with.
Everyone avoid these liars, scammers, crooks, and thieves like the plague. If I wanted to waste $534.37 I'd just light it on fire. They deliberately deceive good people who work 2 jobs and 50+ hours a week (me) for their hard earned money. Everyone, warn everyone you know. If enough people hear and heed the warning, maybe these con artists will finally be out of business and actually working for a living like the rest of us.
BULLARD, TEXAS -- I had a new Dish system put in and their technician stole my $400 wedding set out of my room that was in my jewelry box my husband bought me while overseas and then signed my name to a contract that I never got or seen but he signed it for me. I made a police report and some theft department I am supposed to deal with never calls me back and calls me a liar when I know I just took it off before he showed up to do some yard work and put it in my jewelry box. The president of Dish says despite of the fact I am not the one who signed it they will not be disputing the signature and the don't dispute signatures. I attached the picture of my ring that he stole to this.
ENGLEWOOD, COLORADO -- I recently decided to get cable/satellite television, and internet. It seemed it would be best to get the services “bundled”, to keep everything together with one company. In speaking with several companies, I had decided it would probably be best to go with one particular company. However, upon speaking with a GoDISH sales agent, I was led to believe that DISH was partnered with AT&T U-verse. His sales pitch was that I would be getting DISH AND AT&T internet. Only after I signed the contract did I learn that DISH was NOT partnered with AT&T. Not only that, but I can't even get AT&T at my residence.
Since my decision was based on the fact that I would be getting AT&T through their partnership, I felt I had been deceived. When I realized that I had been duped, I called DISH (June 3, 2016) and complained, stating that I was led to believe that they were partnered with AT&T, and I had made my decision on that basis. Since that was not the truth, the contract should not be binding. I spoke with Hector, who said he would review the transcript (recording).
Hector called back on June 16, 2016, and reported that he had listened to the recording, and the sales agent didn't indicate that it was a “bundled” service; that DISH and AT&T were individual companies. He didn't explain why the agent was touting AT&T as being a partner. Because the agent did nothing wrong, the contract stood “as is”. And I would have to pay the penalty fees if I were to break it. There was no discussion of my being misled, or that it had been agreed to under false pretenses.
I have always retained good credit. I pay what I owe. And when there is a difference of opinion, I am willing to try to find a solution (which I tried to do). But when I feel I have been scammed, and talk doesn't work, I see no alternative but to dispute the issue loudly and long. What occurred, should be interpreted as “bait and switch” tactics, which is illegal.
I've been an unhappy Dish customer for 9 years. Every few months I get a bill saying I owe more than our last agreement. I would then call them and go through same old song and dance... they would say the promotion, which I was told was good for a year, had ended. Even though that agreement was made only a few months earlier. I like a dummy not wanting to hassle with the alternative would agree to the few dollars increase and on we went... till last month and another increased bill arrived.
So this time, I canceled my service and Dish as agreed shut off my service and sent me their confirming cancellation email, with a sweet footnote saying they hoped I'd reconsider and come back. I called them and asked if they had reconsidered their price increase to my bill and they said NO. I replied... "I'm done."
The supervisor representative then said, "Do you want me to cancel your account?" I replied... "It's already canceled." He said, "No, it isn't you 'just' reactivated it. And if you cancel now, you will have to pay an early termination fee." I said, "I'm not going to continue playing your games. My service is off and I have your cancellation email that you sent to me two days earlier... we're done. Goodbye!"
Dish then reactivated my service; with fewer channels I might add and sent me a bill. Needless to say at this point I can't believe what has and is happening. I think Dish Corporate can't know this is how their customers are treated. So I called Dish corporate offices in Englewood, Colorado. Phone# 303-723-1000 ext. **... I left six (6) detailed 'short version' messages for Kathy Schneider, Sr. VP Customer Service asking her to call me and to date NO ONE has returned my call. So in closing... STAY AWAY FROM DISH!!! Life is too short to have this kind of BAD energy in your life.
SOMERVILLE, ALABAMA -- My family decided to switch to Dish after being loyal DirecTV customers, because we had recently acquired an HD TV at the time and Dish was offering free HD channels. Also, at the time we had a maddeningly slow phone-internet service that was pretty much a pure pain in the butt, so we bought DishNet too. Our internet speed is 65Mbps, but only if we did not use up our 30GB data limit each month.
Now, let me further explain the internet problems. The 30GB of data is split in half -- 15GB from 6am-2am, and the other half from 2am-6am. Therefore, if we went over that 15GB limit on one side, you would have a 1Mbps speed until the other 15GB switched over. Also, because the service is a SATELLITE service, whenever it rained a little hard or it was particularly windy, it wouldn't connect. Not a big deal, right?
Now I'm going to go into the DVR service issues we had. After a couple of years, my mother (who uses the service the most) noticed that the receiver was being slow and/or freezing. Therefore, not recording the shows we wanted if they were on at the time (because this seemed to happen most often whenever we were watching something that we WANTED to see) and requiring a reset for the problem to be fixed. It would also happen if we were trying to switch from one recording show to another (because we could only record 2 shows at a time, and if we were recording 2 at a time, we could only watch one or the other) and therefore ruining the recording.
As time went on, this problem grew worse until it was pretty much a daily issue, and it finally drove my parents batty enough that they were driven to switch back to DirecTV (because Dish's service also was knocked out during a strong wind or storms, a problem we'd never had with DirecTV) and not only are we receiving a better service (recording 5 shows at once instead of 2, a larger DVR memory, DVR in all rooms instead of one, etc.) we are also paying less.
The only bad thing is that we can't leave DishNet because DirecTV's counterpart is far more expensive than what we are paying now. But since we've switched to DirecTV, our DishNet service has been slower and doesn't seem to reach the 65Mbps we had before, even though we're still paying for it (the fastest I've checked it to be is 19Mbps [I check the speed with my Android phone]).
I've never had so much grief with a satellite service before. And yes, we have replaced our receiver when the recording issues started, and guess what? THEY DIDN'T GO AWAY. Don't get Dish. Even if you have to pay more for DirecTV service, I'd rather save myself the headache dealing with Dish causes.
JASPER, ALABAMA -- Dish network killed my puppy. I HAD a full blood, red nose, 8-week old pit bull puppy. He was a sweetie. Hs best buddy was a 7-month-old German Shepard mix and a 10-week old kitten. He stayed indoors most of the time but we went outside to play and for him to use the bathroom. Now he's gone because of a grossly negligent Dish Network tech/driver.
I live in the last house on a dead end drive, surrounded by woods on 3 sides, and I have no trespassing signs posted around my property. One sign is posted about 50 ft before you get to my driveway where it can be seen BEFORE coming onto my property.
On this dead end there are 3 driveways before mine. The house closest to my no trespassing sign is empty, so people can turn around in that driveway in order to not trespass on my property. I'm explaining the location so you understand why this shouldn't have happened.
Monday afternoon, I took my puppy out to do his business. I went inside and within a few minutes I heard a vehicle so I looked out my window and saw a Dish Network van pull into my drive, back out then he ran over/hit/killed my puppy then sped off.
I do not have any Dish services, not Dish Network or any other provider and I don't want any Dish services. Due to these facts that I have no Dish services, I have no trespassing signs at my property lines and I live at the end of a dead end drive surrounded by woods, Dish Network had no business on my property.
My puppy wasn't killed because I was irresponsible and let him run the neighborhood. He was killed on his own/my property by the Dish Network van and its driver (who had no business there) and it happened so quick that there was nothing I could do but watch.
After I gained my composure (from checking my pup hoping he was ok just to confirm he wasn't), I called Dish Network and I filed a police report. Once I finally reached a person to speak to at Dish Network and explained what happened the person transferred me back to automated services. This actually happened a few times before a man transferred me to a lady in the complaint department.
The lady wasn't very helpful. She took down my information, basically told me there was nothing Dish could do, then told me I'd be contacted later. After hanging up with her, I proceeded to email Dish Network's corporate office and their representing attorney to tell them.
The following day a man named Luke called me concerning my email. He took my information and told me another company services my area. Regardless of the service area, I SAW IT ALL with my own eyes and it was definitely a Dish Network van, which I told Luke. He told me he would give the info to his superiors and contact me later. Before disconnecting, Luke gave me his direct phone number.
It has been 5 days since the killing of my puppy, 4 since speaking to Luke and as of yet I've not been contacted again. I've seen a few complaints online about Dish Networks reckless technician/drivers. It's a sad world where our pets can't go outside in their own yard without being killed. Hopefully Dish Network addresses this situation before a child is run over by one of their technicians/drivers. Have not been offered any sort of compensation.
OCEAN SHORES, WASHINGTON -- Someone needs to file a class action lawsuit against Dish Network. When current customers signed up for their service, FOX network was an offered channel. We on the West Coast know NASCAR and THE SEAHAWKS are brought to us by Fox Network. Yet for the last month and a half there has been no FOX network, thus no NASCAR. In the next 7 days, professional football starts and there will be NO Seahawks games provided to DISH customers via the Fox network.
It seems to me that this is a significant inconvenience to the paying customer whom expected this service when contractually agreed to DISH services. And, Dish is not willing to provide a discount for the inconvenience. Then when you go to a provider that does offer FOX, Dish charges you an outrageous cancellation fee of which they refuse to discount or waive due to their lack of service! There is certainly something wrong with this scenario and Dish should not be getting away with this injustice to the consumer.
OKLAHOMA -- Was told I didn't have to sign a contract and the guy that came in set up my receiver's - was here for 4 hours. I didn't know what he was doing. Was frustrated. By the time he left said," Here, I need you to sign," that you didn't tell me what it was and a couple minutes later I received an email saying I signed a contract. I tried to talk with them. I've been a customer for 6 years and they said, "Well you can just cancel it and will charge you $500." They are shady and Liars. Do not recommend.
NEW ALBANY, INDIANA -- Not happy with Dish - don't believe that Public Service providers should be allowed to have people sign contracts in which the price will change during a contract term in which a large cancellation fee will be charged if service is terminated. When you sign up with Dish you will be enticed with a "special rate" and some free stuff, but beware that "special rate" and "free stuff" will end during the term of your contract and you're not going to like the price you end up paying - and to top it all off you're STUCK unless you want to pay an termination fee that could end up being up to $480.00.
That is why I say "Don't do it" - do not sign up for any TV service that requires you to sign a contract. Keep it for a specified term in which the price changes and pay a termination fee if you want out...recommendation. DO NOT SIGN UP FOR DISH!
SC -- I had some money issues so I asked for a extension on my bill and I would have to double up on next month's bill. I always put my payments in the mail unaware that it takes 7-10 business days and cause of the holidays the mail was running crazy. They cut my cable off because the payment is in the mail. They have no compassion for their customers nor do they care. It's always something with Dish. Hidden fees or increasing bill amounts and when you call to speak to CSR they're always trying to out talk you or cut you off when you're talking. They are very rude people and I hate I have service with them.