ENGLEWOOD, COLORADO -- After cancelling my account with Comcast, I decided to look into Dish after I was mailed an ad stating that I would get free HD for life, a Hopper, and free installation. PERFECT! All for about half of what Comcast cost. I called the number on the ad and specified what channel I wanted and had the representative repeat that I was indeed going to get that channel with the package I ordered, free HD for life, and a Hopper. I paid the deposit and verBally agreed to a contract over the phone.
The AD also stated that we would get same day installation. I was then transferred to the installation scheduling department who told me that they do NOT offer same day installation and that they can not control all the ads that go out. What?! OK, I let that one go. When the installer came to my house, I told him that I did not want the dish on my house but instead on a tripod to which he agreed. I stayed outside to work on the yard until he told me the installation was finished. I came inside to about 30 feet of cables running through my house. After expressing my frustration he then slid the cables under the wall to "hide" the cables.
I didn't care, at least he tried. He then turned on the box. I instantly noticed I did not have any HD service. He told me that his work order was for the basic package that did not include HD service or the channel I specifically requested or the Hopper and that he could not do anything about it so I would have to call. Fine. I called Dish and that was when they showed their true colors.
Dish informed me that in order to get HD for life I would have to pay an additional deposit and that their records show that I never requested HD or the channel I wanted. I told them that I honestly did not care about the Hopper as long as I got HD and the channel I signed up for in the first place. I was called a liar and told that I would have to talk to the executive resolution team. I talked to a woman who told me that she would pull the phone conversation and give me a call within 24 to 48 hours to resolve the issue. I waited 4 weeks and still no phone call.
I called Dish once again and they said that the phone call still hadn't been pulled and that the woman I talked to was too busy with other customers to help me anytime soon and that it would be additional 4 weeks. I voiced my frustration and was told I would get a call in 24 hours. Surprise, no call and the woman I talked to was never available to talk to me. I waited one more week and called again, the representative told me that there was nothing they could do and that the call still hadn't been pulled. I let them know that if they did not give me the deal I was promised based on DISH'S OWN AD that I would cancel. I was threatened that if I did that I would have to pay even more money to break my contract. After threatening legal action all of a sudden I was allowed out of my contract with no further fees. The cancellation was explained to me...
I was told I would receive a box in 3-5 days with a prepaid UPS label to return the equipment and all I had to do was follow the instructions inside the box. I had 30 days to return the equipment. 3 weeks later, the box finally came. I boxed up the equipment and got it to UPS ASAP. Because of Thanksgiving, it got to DISH one day past their 30 day policy. They then deducted a ridiculous charge that I was never informed of right out of my checking account. I called Dish again and was told that it was my fault for not getting the equipment to them on time. I explained that the box was not delivered to me in a timely fashion and if they go to UPS.com and look up the box they will see that. I was told by the representative, "That isn't my job ma'am." (I am a sir, and I had to correct her 5 times and she still called me ma'am.)
I told her that they overdrew my account and I needed to have a refund issued ASAP. I was told that a refund would take up to a month but if I held they would transfer me to a resolution team. Instead, I was hung up on. Called again and explained to a different representative, I was hung up on again. Called yet again and finally go through to a supervisor who told me that I was entitled to refund but they can not do a refund instantly that it does take up to a month. I disputed and informed them that they have no issue taking money out, why does it need to take so long to return? She said that she didn't know. After being on the phone with DISH for 5 hours, I finally got a refund that was guaranteed to be returned in 2 business days....
I waited 2 business days, still no refund to my account. I called yet again and was told that they did issue the refund but it was my bank that hadn't accepted it. Called my bank, there was no record of a refund. Called DISH who then stated that there was no refund coming as there was no information on my account. WHAT?! After going through the process yet again and waiting 3 business days (while racking up overdraft charges at my bank for almost a week) I got my refund. DISH did not offer to cover my overdraft fees but they did tell me that I am responsible for shipping charges from their prepaid UPS label that can be anywhere from 16-40 dollars depending "on the day" as it changes daily. UGH!
I asked about the actual dish and tripod that is still on my property. I was told to keep it and take it to The Dump. I asked them to pick it up, they informed me that it would be a $50 charge for one of their technicians to pick up anything. WHATEVER!
Do NOT ever deal with DISH. They entice you with great offers but then once you have a contract they lie, cheat, and steal until they can no longer get anymore out of you.
Never once did I get an apology, a kind word, or compensation for any of my negative experiences. Keep in mind, this is a condensed review based on months of negative issues with DISH.
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Coax Cable Fire
Posted by Cindy on 2014-06-05
LITTLETON, FLORIDA -- On April 7, 2014 my son went by my home only to discover that the back side of my house was on FIRE... He quickly started ripping off siding and put the fire out with a water hose, now here is the bad part, usually he DOES NOT come by early, and my BLIND mother-in-law is home alone. Thank God he came by early or it could have been a terrible situation. I called Dish called Dish @ 5:55pm after approx 89 minutes, in 5 calls to "customer service" to get someone out to the house to check the wiring, the best they could do was have someone out the next afternoon. I was not happy with this, was scared my house might burn down. The next day 4/8 I contacted another Dish contractor and they had a tech come out and inspect, he stated in his written report "cable shorted out causing the siding / mulch to catch fire". He did make sure the cable/receiver was disconnected. Charged $75.00 for house call. Later that afternoon a Area Business Manager came out, took pictures, spoke with my husband, never heard from him again.
On 4/10 the company that installed the system several years ago came by, same thing, took pictures. Received a letter from them on 4/18 stating that "An assessment has been completed, however, we were not able to determine that the issue was related to installation. Based on this, please be advised we have denied the claim." I called the company a total of 3 times to request a copy of their assessment, still have not received.
Got a letter from Dish dated May 23, stating "Our Engineering dept has performed a through investigation of this allegation and determined that the damage was not a result of any malfunction of your receiver or other Dish Network equipment. As a result, no reimbursement or payment will be made to you."
I spoke with the Corporate Field Resolutions Dept, and told them that the receiver was NOT was caught on fire, but to no avail. He stated that once the equipment was installed it became mine and my responsibility. I can claim with my homeowners insurance and if they feel they can pursue Dish. First of all I did not want to claim with my insurance, it was DISH FAULT. They also stated that the damage was probably caused by "animal activity", so I responded with why aren't the coax placed in a protective (PVC) pipe? Again not their responsibility. As you can see from the pictures the damage was not extensive, but, still there was damage that needs to be repaired. So I will contact my insurance co and see.
Again Dish Network has the WORST customer service I have ever encountered. If you have Dish PLEASE check your coax lines, if you live in the country (like I do), you might want to "critter proof" your lines because Dish will NOT HELP YOU IN ANY WAY....
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Top Ten List: Why Dish Network SUCKS
Posted by Hogan on 2008-01-28
CINCINNATI, OHIO -- DishNetwork (abbreviated DN from now on) does NOT give a damn about pleasing their customers. And why should they, their product is garbage too. Like Letterman's Top Ten List, here is my Top Ten List of why I think DN SUCKS.
10.) EVERY TIME it storms, service goes out. Does DN care? No.
9.) When we upgraded to HD, they left the old receiver at our house so they could keep charging us a "Leased Receiver Fee" ($5.00)
8.) No local channels in HD (as stated in other reviews) and not that many other channels in HD either. Also, HD honestly doesn't look as good as other services I've seen. And yes, we're using an HDMI cable.
7.) One of our "new" receivers was broken and DN wanted to charge us $15 dollars in shipping fees to send it back. It took some serious yelling to get them to pay for it.
6.) When we initially upgraded to HD "for free" they threw in a $50 receiver installation fee "by accident". It took 2 phone calls (lasting about 1.5 hours),
4 different associates (including one manager) to get them to take it off.
5.) When I asked the manager why the previous associate didn't see another associates notes in our account, the manager said "Oh, sometimes managers can see notes that no one else can see." WHAT'S THE POINT OF THE FREAKING NOTES THEN?
4.) When we upgraded to HD, I had to call them to activate the HD channels. The guy who installed it didn't even bother to check if it worked. Oh and he used composite cables on our HDTV despite the HDMI cable we laid out in front of his face.
3.) Been a customer more than 4 years now, and we had to start a contract when we upgraded to HD. Now if we cancel, we'll have to pay a $240 cancellation fee.
2.) Shameless DN ads constantly playing on every single channel.
And, drum roll please ....
The number 1 reason why DN SUCKS: When I expressed my intent to cancel their service immediately, they didn't object at all. It was the only time in the conversation they confidently knew how to proceed.
We only subscribe to DN because my parents only watch one international channel they offer. If you are looking for a customer-friendly, reliable, high-quality cable TV service, just look at the majority of reviews on this site and
DO NOT GET DISH NETWORK. I repeat and implore everyone reading this, DO NOT GET DISH NETWORK.
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Return Equipment Scam
Posted by Robert on 2013-08-24
I too have been a victim of Dish Network Equipment Return Baloney. I canceled my service in March of 2013 and the first fellow I spoke with was pretty pleasant. I was told that since I had been a loyal customer in good standing for so long that he would wave the $17 shipping fee to return "their" equipment. He also stated that I was due a refund and that would be processed when they had "their" equipment back. I asked which receivers they wanted and he gave me the number of one, I asked about the other 3 boxes and was told that I had been with the company long enough that the receivers were under the program that after two years, you owned them. I didn't think that was the case for the DVR receiver so I stored them in my basement . In about 5 days I got a box dropped on my front porch, inside was a list of the receiver to be returned, I packed it and dropped the package at a UPS store . In about a month, to my surprise, I received a bill for Dish Network Service.
I made a phone call to customer service, the guy on the other end said that it was a mistake and that he would correct the problem. I also informed him that I had received notice that they had received there equipment and I wanted to know where my return was. The fellow told me that returns were not automatically issued but he would put in a request for me and I should receive it in short order. Fast forward about 3 weeks and in site of about 4 days I received a refund check and another bill for service. About this time I'm thinking that something is pretty fishy, I log into our account and find it still shows a balance and they still have my credit card number and my bank account number, where we paid our bill. I call customer service to find out why my bank account number and credit card number is still in their system, and vehemently tell them they are no longer authorized to have access to my bank account or credit card and I want them removed from their system. I am shocked when the lady tells me it will take 10 days to make that happen, as it only took about 2 seconds for them to have access in the first place. I got off the phone with her, called my bank froze them out of my account and changed the number on my credit card account. Now that I'm protected financially, I call back about the false charges, I finally get to a supervisor and after she researches my account she says I have not returned their equipment and that's why I'm getting billed, I tell her that I have not had dish service since March, I have a notice where I have returned the equipment that they requested and they have sent me a refund check for service. This doesn't seem to faze the lady.
In a few seconds she tells me that I still have a DVR receiver that is theirs, I tell her that if they would have asked for it the last time they sent me a box they would already have it. The lady says she will send me a box to return it but I will be charged $17 dollars to return it. I inform her that I will be glad to drop her equipment at the nearest dish facility, but as far as me paying to return "their" equipment, that is not going to happen, click. In about 5 days I find two boxes on my porch to ship one DVR receiver back, I pack the receiver in one box, an in a effort not to confuse them by not returning two boxes I put a note in the other and ship them both. Fast forward till today I'm still getting bills saying they won't restore my service until I pay the $18.42 to ship "their" equipment back. I am starting to get phone calls from someone I can't hardly understand about my delinquent account, to which I reply I am not paying it. I guess I will put a note in my credit history at the three reporting agency's, and spend my spare time telling everyone that will listen what kind of company Dish Network turned out to be in my case.
I'm not angry with the people at customer service they are just doing what they are paid to do. But somewhere up the corporate ladder there is someone that put the policy of making you miserable If you chose to drop their service. A word to the wise, be sure before you sign up for any service with leased equipment that you know what their policy is on returning their stuff.
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Posted by Keith on 2010-08-15
LITTLETON, COLORADO -- I ordered Dish Network service to be installed yesterday, Aug 14th, 2010 in my home. After spending over 4 hours installing everything I realized that I couldn't record shows on my DVR downstairs and watch them in my bedroom so the installer said I could get another DVR for upstairs, and it's usually a $100 upgrade fee. When he called they told him that I would have to pay $200 since I had signed the contract already. I guess I was stupid for signing it before the work was done but I had no reason to think the company was as dirty as they come. I tried explaining to the agent on the phone that the service was still being installed and the installer was still here but she wouldn't budge and said I would have to pay $200 for the other DVR. I decided to not get it. After the installation, the installer couldn't get the receivers activated so he called the company back and was told they were having a nationwide activation problem and it would be resolved within 2 hours. I almost wanted to cancel right then but after all the work the installer put into it I decided to wait the 2 hours. It's now Sunday the 15th, 17 hours after the install and my dish service still isn't working. I called them back to complain and they said they would send another tech out to get it working and for my troubles give me the DVR I wanted for free. I felt like that was a good trade off so I said OK. However, the installer they scheduled to come out gave me a call to find out what the problem was and I told him it wasn't working so they were sending him out to give me a free DVR and to get the service working. He told me that his work order only showed that he was to come out and get the service working and said nothing about the DVR. I realized I had been lied to by the dish CS agent so I decided enough was enough and that I just wanted their equipment out of my home. To make matters worse, I had allowed them to drill a hole in the side of my home to install the service and after the installer assured me it would look professional, the inside hole was hideous and very large, although it was covered up with a plate. When I called the company back to cancel I was handed off to some guy named Eric from their executive decisions dept. and I told him the story but he must not have an education because he has no clue about contract law. He said I would be charged a cancellation fee because I hadn't given them an opportunity to fix the problem. I told him that I had been lied too twice now and as a new customer this was not what I expected from a company. I told him that dish was acting in bad faith and I would not be charged a cancellation fee because I never had the service...they never got it to work. My TV is still blank. Furthermore, I told him that they were acting in bad faith by allowing their installers to continue their work knowing full well the service wouldn't work due to their network problems. He just reiterated again that I could cancel but I would be charged a cancellation fee. I told him that I would sue and Win in a court against his company but that didn't register with him so I ended the call and took measures with my bank to prevent them from charging me more money for a service I haven't even used for one second. Dish is an incredibly inept company and I will never recommend them to anyone.
Company Response 01/05/2011: Hello, my name Tommy Faust with DISH Network. I'm sorry to hear the trouble you've had with that install. If you're still experiencing the problem I would be glad to look into it and help you further. Just email me at firstname.lastname@example.org if you still need any assistance.
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Problems From Day One And Still 2 Years After Cancelling - Scam Artists!!!
Posted by Krystal on 2014-02-24
COLLEGE STATION, TEXAS -- DO NOT SIGN UP WITH DISH AND DO NOT GIVE THEM ANY OF YOUR INFORMATION!! If there was an option to give 0 stars I would have, but unfortunately 1 was the lowest rating possible... Please at least read about my experience with them before you decide to call them.
I signed a contract with Dish Network in early 2010. I called and asked for an HD/DVR box and picked the package I wanted that had all my channels of interest. They also told me that if I ever moved, they would move me anywhere for free. This was important because I knew I would be moving within the next year.
The installation tech came out and set everything up for me. When he finished, I asked him to show me how to work it and realized they had given me the wrong box... it was HD but didn't have the DVR which was the more important of the two to me. He told me to just call them and they would send someone to switch out the equipment and it wouldn't be a big deal. WRONG! I immediately called and turns out that whoever set up my account set it up wrong in their system but told me that I was getting was I had asked for. They wouldn't fix this problem and told me that since it was already set up they couldn't just switch it out because when you sign up with them you are purchasing the box, not leasing it, and they do not reclaim the boxes they only reclaim the satellite.... once it's set up and the tech leaves, it's yours and they cannot change it.
Because of this, if I wanted a different box I would have to pay full price to purchase the correct box (that I initially asked for and was told I was getting) which would run me about $500. They also gave me the option to find a store that purchased and resold used boxes and said I could probably switch mine out at one of these locations for a decent price. The nearest one I found was over 50 miles away... no thanks. I argued with them about this over the next week and they wouldn't let me cancel or switch my equipment even though THEY had screwed up and just kept telling me I would have to either pay the full price for the box, or buy out of my contract (basically pay for two years of service). I finally gave up, bought a Tivo, and just decided to ride it out until my contract was up and then I would just cancel and go somewhere else.
During this two year contract with them, I continuously ran into more issues with them. One month, my bill randomly increased. When I asked them about this, they said my plan had been upgraded. I didn't ask for that, so how could they just change my plan and charge me more?? It took a lot of arguing with them to get them to fix the problem and I could tell that they really didn't want to. This happened more than one time during my contract with them and they were very reluctant to fix the problem each time and always tried to convince me that I was wrong... As if I wasn't already frustrated enough with them, this just made me feel like they were just trying to find ways to scam me out of money hoping that I wouldn't notice, or hoping that I wouldn't want to deal with it and would just give in to their BS.
Later, as I stated earlier, I ended up moving and called to have my service address and equipment moved... supposed to be free right? Nope, they told me it would be something like $300 for a moving fee and I was only moving 1 hr away!!! Are you kidding me?! They wouldn't budge on this one... so at this point I was just ready to be done with them.
Finally,my contract ended (sometime in early 2012) and as soon as it did I called to cancel my service with them so I could go somewhere else. Happiest day of my life to finally get away from them and be done with them... or so I thought. I canceled with them, threw out my box (since they told me I owned it), and signed up with another provider which has been MUCH better. About a week later, I got an empty box in the mail from Dish saying I need to return my equipment. What? So I called and asked about it and they told me a different story.... all equipment, including the boxes, are leased and they do reuse them and it all has to be returned when service is discontinued. I told them what I had been told during my initial issue with them and all they told me was "Sorry, you were told wrong. If you don't have it, you'll have to pay for it." At this point I was tired and mad and just wanted to be completely done with these people so I just paid for the unreturned equipment and was told that this took care of everything and I had no remaining balances on my account and my service had been canceled. Finally... some relief... right? Nope!
In November or December 2013, I received a voicemail from Dish saying that my service would be disrupted and I would be charged a late fee if I did not pay on my account by a certain date. I called back and apparently my account had been reactivated WITHOUT my consent!!!! They did not want to fix the problem and I probably spent about an hour on the phone with them talking with person after person and arguing with them over whether or not I had reactivated my account!!!! They didn't even have the correct address for where the service was active (it was my old address where the account had initially been set up). Finally, they decided there had to have been some sort of fraud and they told me they would cancel everything and drop all fees and fix the issue... THEN as soon as that was done, they tried to tell me that I needed to return my equipment from a year ago that I had already paid for!!!! It took more arguing with more people and departments to finally get that settled and for them to find in their system that it HAD been taken care of and paid for. They told me again that they would remove all of this from my account, take care of everything, and that I did not owe anything. They also said they would put a block on my account so that it could not be reactivated again and I would not be contacted anymore.
Here we are two or three months later (February 2014) and I just got another voicemail from them asking me to return my equipment. Again, I called (with very little patience at this point) and asked why I was receiving these calls when this had already been taken care of... TWICE! Again, they were VERY reluctant to fix the problem and just kept trying to convince me to return the equipment.... even though I told them several times that I did not have the equipment and had already paid for it years ago. Once they finally got the message that I did not have the equipment, they argued with me about paying for it... and I had to explain to them over and over that I already had paid for it TWO YEARS AGO!! I got put on hold over and over and then they tried to tell me they would send a request to their "investigation department" and this department would contact me within 24 hrs. I told them I wasn't getting off the phone until it was fixed because I didn't trust them and was tired of dealing with the same issue over and over... finally another hour long phone call later they told me they would put me on a do not call list, but didn't say anything about the account being all settled. I asked if they removed the charges from my account so that this wouldn't be an issue again... they just said "uh... yea..." I don't believe them.
I'm sure I'll get another call or notification from them about some other BS charge in the future. I'm trying to figure out how to get completely removed from their system. I'm so tired of dealing with them and this is the most ridiculous thing I've ever encountered with any type of service provider! Whatever is going on over there cannot be legal and after my experience with them I'm convinced they are scam artists who will try to manipulate you into giving them money for things that you either already have, or things you never agreed to or consented to in the first place.
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Dish Network Illegal Billing Practices and Lies
Posted by Justin on 2012-12-01
ENGLEWOOD, COLORADO -- Dish Network Charged my credit card and than charged my checking account.
When I confronted them they admitted but refused to refund. I have had 2 individuals tell me they have submitted a refund but it is only a lie. They will tell you it takes 3-5 days but I have waited almost 12 days and still no refund. You will get several technicians claiming to help but their real purpose is only to stall.
Do not use their Auto pay service. Do not give them your checking/debit account info. Do not give them your credit card info. Even better, do not enter into any contract with them.
Dish network will charge you as much as they can get away with until you cut off their revenue sources.
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DISH NETWORK Racketeering Scam
Posted by Parag on 2011-05-27
9601 SOUTH MERIDIAN BLVD -- Dish Network Corporation
9601 South Meridian Blvd
Englewood, CO 80112
Dish Network Corporation defrauded my Senior Citizen Father, in an Organized Scam using deceptive trade practices. Iâm trying my best as a son to protect my father from the Dish Network Scam by helping him in complaints and dealings from him being a further victim of Dish Network Scam and related issues.
In July, August of 2010 through misleading Marketing ads and deception, Dish Network and Authorized Dealers targeted my Retired Senior Citizen Father, in good standing within our community and a longtime Time Warner cable customer for their Promotion of $24.99 / month for Americas Top 120 channels (for 12 months) and the remaining 12 months the price being locked in at $39.99,(Copy of Ad available) in joining them by signing under Undue influence a contract AFTER the Dish system WAS INSTALLED and pressure inserted towards my father in signing. Complaint was made on that day to the authorized dealer retailer of Dish Network and Dish Network .The original verbal agreement was done on August 19th 2010 the day before with the for the promotion with payment made. The contract was backdated by pressure from the Dish Authorized installer since my senior citizen father was misled in signing the local authorized Dish Retailers workorder copy also which signed under undue influence which pressured himin signing the other copy. No signed copy was also given on the day and received from Dish later in the mail after complaint. (transcripts /documentation/other evidence available only for criminal proceedings and court order). Dish Network Corporation was fully aware of this act which was the backbone to their future criminal activity against my father.
On January 5th, 2011 As a new customer, under this promotion, contacted Dish Network for advice as their client and new customer if there was any option that he could freeze account by holding it while we were on vacation( a Hindu Pilgrimage in India), and resuming it when we got back. Dish Network advised on Dish Pause as the best option, stating that it would only cost us $5.00 monthly charge for Dish Pause duration. The account would remain active and resume back when we returned. (Transcripts available). (NOTE: dish Network did not advise, that it would forfeit our $24.99 rate and our lock in rate for the remaining 24 months of resumed service). They knowingly omitted this key piece of information.
On March 11th, 2011 Contacted Dish Network for resuming services and shockingly find out that previous promotion was forfeited due to Disk Pause and the terms of the promotion had been changed. His monthly bill now was almost doubled from 24.99 now to 44.99 for Americas top 120 package.
We Protested to Dish Network why they did not disclosed to us on January 5th. They were apologetic but the situation was not resolved. They did not resume my original service due to the situation not being resolved. (Transcripts available)
On March 12th, 2011 Again Contacted Dish Network in verifying and stating his original pricing before service is resumed, the issue was resolved and his original service was resumed at that original promotional pricing of America top 120 package that he had before. (Transcript available).
On April 6th, 2011 After checking the bill and noticing that prices were doubled and overcharged. They have removed 24.99 monthly price ($15.00 remaining monthly credits from the $39.99 per month) and started charging $44.99 per monthly charge, plus advanced monthly charge for the same amount which is locked in for the remaining term of the 24 months of the promotional months without the promotional pricing that he had signed up for. He Contacted Dish Network. They stated that his original agreed upon promotional price was forfeited. Again complained and protested. (Transcripts available) related to the current dispute of overcharged billing and what the current bill should be. Also advised them that the future automatic withdrawals if not corrected with the promotional pricing that was agreed upon will also be overcharged and be in dispute every month.
On April 9th, 2011 Sent a letter of Complaint to Dish Network, and their Corporate Officers via email system. (email transcript available)
On April 9th 2011 Received short email back from Dish Network stating that the complaint has been addressed however Dish did not give any proper explanation in their deceptive trade practices against senior citizen consumer in wrongfully charging. (Email transcripts available)
Since then till now, Dish Network is continuing to violate my Senior Citizen Father and enslave him with a bogus contract of August 20th with their wrongful practices while stealing from his Account. Complaints were made to the FTC, BBB, and Attorney Generals as well as the Credit Card Company. Dish Network, Corporate Policymakers/ employees seem to operate with Immunity from any serious federal / state criminal Prosecution. My Senior Citizen father's Rights were violated; He is a victim and is continuing to suffer in health and welfare due to Dish Networks Scam. He is a responsible consumer we have done everything reasonable to resolve the dispute. The Corporation has received only "slap" on the wrist from previous federal and state litigation and settlement. I pray for sincere stronger punitive action that results in criminal conviction for the policymakers at the highest corporate level in the Dish Network organization in this fraudulent racket. Also since this is a public corporation, and behalf of Investors and the public I hope the SEC also takes action for them violating their public status. I hope also the Department of Justice Civil Rights unit takes action to investigate my fatherâs civil rights being violated. I also hope the FCC takes action for the Dish Networks proxy Internet Sites use deception against consumers including complaints. I expect the Government using all tools necessary including the Rico Act under organized crime to prosecute the Corporate Executive Officers / employees in criminal prosecution. I hope also Consumer/Government Advocacy Organizations/ Pro-Bono Legal Councilors to defend and protect Senior Citizen / Minority Consumers from predator corporations such as Dish Network from any fraudulent and deceptive trade practices from their current, past and future actions. This is organized Crime perpetrated by Dish Network Corporation / their associates and their policy directed by their corporate officers. The company is getting away with wrongdoings against my father and many other consumers.
BTW: DISH NETWORK EMPLOYEES : I Wish for more Dish employee whistleblowers to become STATE AND FEDERAL WITNESSES in Criminal Prosecution cases against the Dish Network and Corporate Policymakers who commit fraud against the American Public.
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Discontinue Services and You Get Stalked
Posted by Kinthenorthwest on 2011-07-03
As long as you a customer you are OK. If you want to discontinue Dish services, Heaven help you. They will harass and threaten you to no end. I am not sure why they have taken this course of action. I have kept my bill paid ahead at all times, yet due to financial problems needed to cut back.
I just discontinued my service with them & they have been horrid. I have been getting hang up calls from then and threatening calls from them about their equipment which I will ship once I get the boxes they are supposed to send me. I have had to document so much it's not even funny.
Since my service ended less than a week ago I have gotten over 1/2 a dozen calls from them. 2 with no person at other end, one was a sales representative who hung up after identifying himself, one was another sales manager, and just today I got another call; a recording threatening to charge me if they did not receive their equipment. I am beginning to feel like I am being stalked. I see their number come up on my caller id and I don't know whether to run or answer.
Be careful of trying to end services with Dish Network. Below is my story that started on June 11, and I'm not really sure it has ended yet.
On June 11, 2011 I called Dish to cancel my account at the end of my billing cycle. I gave them two reasons; High Cost and outsourcing of their customer service department to countries outside of the United States.(Have you ever tried to talk to a customer service representative from another country. 75% do not actually understand English, even though they might speak it decently ).
They gave me no alternative to the high cost except to return the DVR and save $5 a month by not using their DVR plan.
Between the 11th and 27th I did receive two calls that hung up on me and a couple of survey calls. On the 27th a manager called inquiring why I was leaving, yet did not offer any type of solution.
I woke up on the 28th at 5:30 am to find they had disconnected me, even though I was paid up through the 28th. Between the 28th and the 1st I received three more calls that hung up on me. The one on the 1st identified himself as Alex from the sales department and was trying to get me back as a customer. I not only told Alex but another Customer service Representative that I did not wish to receive anymore sales calls from them. Yet after Alex I received another sales call who hung up right after give his name and company.
After receiving an email on the 1st demanding I immediately send back their equipment I I promptly called their Customer service representative to inform her I had not received the boxes yet. She told me no sweat that I had 30 from the date of disconnect. I documented the call to the best of my ability.
On July 3, I got awoken to yet another call from Dish. It was a pre-recorded message tell me that if I did not return their equipment immediately they were going to charge any account of mine they had access to . Realizing that I could document their online chat easier I used that and documented.
Again I informed that agent that I had not received the boxes. At first he asked me to turn on my TV so they could trouble shoot the problem. I again repeated that I had disconnected my services. I was again told I had 30 days. This I again documented.
As I told a friend I feel as if I am being stalked by this company. I have been and am doing my best to end this in a friendly manner in case I might like to use their services again in the future. Right now I see no reason to ever use their services again. This has been a very horrid experience so far and actually a bit scary.
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Service Termination/Equipment Return
Posted by Nicole on 2006-05-14
Oooh Dish Network gets mad when you cancel their service. Well guess what guys? Don't tell me on three separate occasions I can get something, then after you install tell me I don't get it. I cancelled this awful service after only two hours. TWO HOURS! Let the nightmare begin. I was informed by the gentleman who was oh so sweet until I stood firm in my decision to cancel my service that I had 15 days to return the equipment or be charged for it on the credit card I provided to pay my installation fee. Hmm okay. Since he said they'd send out boxes for the equipment to be returned that I should receive in a few days, I didn't think much of it. What about the equipment on the roof you ask? Dish Network doesn't pick up their equipment so I can either climb up there or hire someone to remove it.
Fast forward 6 days (no boxes) I receive a missed call from Dish Network. I call the number back and the representative doesn't know why I was called. Okay. I suggest that may be someone was calling to see if I'd received the boxes to return the equipment. The representative says that is why I was called, that the boxes were sent out the day I cancelled and that I should receive them 7-10 days after the ship date. That's odd because that doesn't leave me much time to return the equipment. Fast forward one day (one week after cancellation) I receive a call from their account specialist who tried to get me to return to Dish Network by saying their customer service was superior to my cable company.
After arguing with this guy, who was incredibly rude after I didn't budge (sound familiar?), I again try to confirm that my boxes have been sent. Guess what? There is nothing in the system that says boxes have been shipped. Hey, guess what again? The boxes are a courtesy, Dish Network doesn't have to provide boxes, and I have to return the equipment one way or another or be charged according to this specialist. Nice. Guess what one more time. I live in California. The address to send payments is in California. The address to send the equipment back? Colorado. Of course. So now I have to pay my hard earned money to send this crap back to the worst company I've ever dealt with AND pay for insurance AND pay to get it there in 4 days or be charged. I'm not even sure I won't be charged after reading all of these complaints!
Dish Network: I learned about your tactics the hard way. You purposely don't send return shipping labels/packaging and/or send it out too late for the customer to get it back to you in time not to be charged. Then you charge their cards and send them through endless loops to get charges reversed hoping they'll give up. If there were some way to go about filing some sort of lawsuit against you for being a shady, disgusting company, I would. I hope to be done with you once I ship this equipment off. I can only imagine what people who had your service longer than the two hours I did have to go through. You make me want to bow down and kiss the feet of my Comcast service.
To anyone who has to deal with this same issue of returning equipment, think how they do. Be sure to include your name, account information, etc. in every box you send them. Insure your package, get a signature for confirmation of delivery/receipt and remember to protect the contents with shipping bubbles or those annoying pieces of foam whose name escapes me. You don't want them saying they received equipment but didn't know who it belonged to, that the package never reached them, or that it was damaged during shipping. Can't you just see that happening?
To anyone who is thinking of switching to Dish Network, think again. It's one thing for a company to have complaints about breaks in service due to the satellite but this company has complaints in the worst possible departments! They have awful customer service representatives, take your money, and hassle you on reversal charges. Take the hints and stay away.