CONWAY, PENNSYLVANIA -- I had dish come and install their services and they installed a wireless remote unit as a wired unit. Please see the pictures of their quality workmanship. They ruined my siding as it is not manufactured anymore and I had an estimate of $8,000 to fix it. Did Dish offer to help... NOPE! They sent someone to my house and he said "no damage"!
Dish is not cheap and they put you in the middle of their little battles with the networks. The installer told me that the DVR will not record commercials while using PrimeTime to get back at the big networks for not allowing them to advertise. I still don't see any other companies advertising on the Dish channel. Then they wonder why they can't get good deals from the networks? Go ahead call customer service and complain, when you get sick of the 26 IQ you will understand.
LAREDO, TEXAS -- I hate using services with contracts and try to avoid them, but against my better judgment my husband and I went ahead and signed a 2 year contract with Dish in Sept/Oct of 2015. After a few months I started receiving multiple phone calls a week from a Dish representative letting me know that I was having issues with my receiver. I wasn't, so I ignored all those calls and never called back. I actually liked the product and we rarely had issues with it. I didn't see any sense in having a technician come out to fix something that wasn't broke - you know the saying "if it ain't broke don't fix it".
I had read multiple times on review sites that unbeknownst to the consumer, Dish would issue a new contract every time they sent someone out to fix an issue. In December of 2016 we ran into real signal issues and had to have someone come out to fix it. I was very wary and warned my husband not to enter into any contract and to be very specific with the Dish representative. The receiver needed fixing though, so they came out and did their thing. My husband was very adamant that we were NOT entering into a new contract and he was assured that indeed we were not.
He even had the technician sign on the form that we were not entering into a new contract, that we were simply having our satellite issues fixed. Some equipment was changed out, our satellite was working again and that was that. Until now. In October of 2017 our bill jumped $40 in one month, which made sense since that was at the end of our initial 2 year "special price" contract. We had a lot of personal things we were dealing with at that time, so didn't really deal with that price issue until things kind of settled down in January, and then I received a notice that there would be another price increase starting in February.
We said "that's it". We've decided to go back to streaming and Netflix/Hulu, etc. We called to cancel Dish and after getting the normal runaround that all these companies do, they gave us our final total, which - Guess what? Included a cancellation fee because we were "under contract" for another 9 months. Sure enough, when we had the service done they tacked another contract onto the one we already had, even though they said they wouldn't. My husband even has it in writing. They said it's because we have the Hopper 3 and we used to have the Hopper 2.
Well, so what? We NEVER asked for the 3, we have what the technician swapped out for so that our receiver would work again. Sneaky Sneaky, and it's just like what I read in other reviews. Lesson learned. Of course they tried to get us to stay until the end so we wouldn't lose money, but we said no way. We'll just pay the penalty and be done with it.
It's still a LOT cheaper than paying for almost another year, and who knows what shenanigans they'll pull by then. They also require a 30 day notice, so we have to pay for one more month as well. No more satellite companies for us. They're all crooks. Oh, and I gave 2 stars only because we did like the product. The service is always good until you have an issue, and then that is when a company shows their true colors.
JASPER, ALABAMA -- Dish network killed my puppy. I HAD a full blood, red nose, 8-week old pit bull puppy. He was a sweetie. Hs best buddy was a 7-month-old German Shepard mix and a 10-week old kitten. He stayed indoors most of the time but we went outside to play and for him to use the bathroom. Now he's gone because of a grossly negligent Dish Network tech/driver.
I live in the last house on a dead end drive, surrounded by woods on 3 sides, and I have no trespassing signs posted around my property. One sign is posted about 50 ft before you get to my driveway where it can be seen BEFORE coming onto my property.
On this dead end there are 3 driveways before mine. The house closest to my no trespassing sign is empty, so people can turn around in that driveway in order to not trespass on my property. I'm explaining the location so you understand why this shouldn't have happened.
Monday afternoon, I took my puppy out to do his business. I went inside and within a few minutes I heard a vehicle so I looked out my window and saw a Dish Network van pull into my drive, back out then he ran over/hit/killed my puppy then sped off.
I do not have any Dish services, not Dish Network or any other provider and I don't want any Dish services. Due to these facts that I have no Dish services, I have no trespassing signs at my property lines and I live at the end of a dead end drive surrounded by woods, Dish Network had no business on my property.
My puppy wasn't killed because I was irresponsible and let him run the neighborhood. He was killed on his own/my property by the Dish Network van and its driver (who had no business there) and it happened so quick that there was nothing I could do but watch.
After I gained my composure (from checking my pup hoping he was ok just to confirm he wasn't), I called Dish Network and I filed a police report. Once I finally reached a person to speak to at Dish Network and explained what happened the person transferred me back to automated services. This actually happened a few times before a man transferred me to a lady in the complaint department.
The lady wasn't very helpful. She took down my information, basically told me there was nothing Dish could do, then told me I'd be contacted later. After hanging up with her, I proceeded to email Dish Network's corporate office and their representing attorney to tell them.
The following day a man named Luke called me concerning my email. He took my information and told me another company services my area. Regardless of the service area, I SAW IT ALL with my own eyes and it was definitely a Dish Network van, which I told Luke. He told me he would give the info to his superiors and contact me later. Before disconnecting, Luke gave me his direct phone number.
It has been 5 days since the killing of my puppy, 4 since speaking to Luke and as of yet I've not been contacted again. I've seen a few complaints online about Dish Networks reckless technician/drivers. It's a sad world where our pets can't go outside in their own yard without being killed. Hopefully Dish Network addresses this situation before a child is run over by one of their technicians/drivers. Have not been offered any sort of compensation.
COLLEGE GROVE, TENNESSEE -- I have been with Dish Network (HD) for about 20yrs. I purchased my own equipment. Dish decided that they would turn my receivers off because my equipment was outdated. They never informed me that they were doing that. They never even ask me. I had to find out what was going on from customer service. I was told that I would receive the hopper at no extra charge and my bill would stay the same. I had just got my bill down to the lowest flex 50 channels because they were raising it every 5 months seem like.
They have done this to me several times. I also got cable wires that wasn't installed outside correctly and you can actually see them plus the ones they cut and they are not covered up. The only problem I have with dish is they continue to lie about what they are going to do and do the opposite. They even took my purchased equipment and remotes after I knew they were mine and I was told I could keep them. I spoke with 3 different reps. about this and nothing has changed.
The only reason I am still with them is because they were and are the only company that is out our way right now and cable isn't available. I truly believe everything these other customers are saying in these reviews. I to wish I would have read them when I first started. I will never recommend them to anyone else because I would be afraid they would do them the same way. I pray that one day another satellite co. will take over and do better. It seem like you can't trust anyone anymore these days. The only reason I am still here is because no one else is here yet.
MCPHERSON, KANSAS -- Their Wally box that Dish supplies is junk, to begin with as it has a bad habit of resetting itself at random times that is Not programmed into it. The programming Dish pumps out is the Worst I have ever seen in my entire life, which is the most annoying feature Dish possesses. We pay good money for programming and Dish puts out more advertising channels than they do movie channels or others that are worth watching. And, their customer service personnel speak with an accent which makes it somewhat difficult to understand what they are saying. The one I spoke with sounded like he was from an Asian country.
Another annoying factor was that he tried to make me the cause of the problem I had with their box, (Wally). After going back and forth for about 45 minutes or more, he finally gave into the fact that the problem was on them and Not me. Also, he wanted me to upgrade to all of the movie channels and pay a much higher price which was his ultimate goal. I told him that it wasn't going to happen which I sensed frustration in his voice as I concluded our conversation, stopping his sales pitch. Dish Network IS GARBAGE!!!
COLLINSVILLE, ILLINOIS -- I called Dish to get a new cable service because DirecTV is now charging too much. The guy I talked to was extra nice and funny. When he proceeded to tell me about the disclosure he asked if I wanted read to me fast or slow I said slow because they will throw extra stuff in there.
He still decided to read it fast but I was catching on to every word but since service was cheaper I still was going to get the service. He answered all my concerns and he was just really charming and I wanted to give him a great review but he was scared of what I might say so he pretended that he was his own supervisor but failed to realize that his voice was exactly the same... at first I wanted to give an excellent review but he ruined it and missed out on his commission and if he continues to be childish he will miss out on more.
WACO, TEXAS -- I have been a Dish Network customer since 2012 and am wanting to cancel my service. Now I can do anything online I need to with their company and if I don't pay my bill they can cut off my service automatically but if I want to cancel my service on my own I can only do it by talking to someone on the phone. I'm 32 minutes into an estimated 26 minute wait time just to talk to someone. So I have decided since they want to waste my time I'm going to spend it writing negative reviews about my experience.
MERRIMACK, NEW HAMPSHIRE -- Purchased a sling box with my plan. 6 months in the box stopped working and they told me it's not their product so call them. They sold it to me, they delivered it. They set it up. Now I'm moving and wanted to cancel my Dish and they said I have 4 months left on my 2 year agreement. I didn't know I had a 2 year agreement. Apparently when you upgrade to more channels and they offer you a new price you are agreeing to a new 2 year deal. That's not right. I'm not happy and I will never use Dish again. Also when it snows the Dish doesn't work.
VALLEY CENTER, CALIFORNIA -- The Dish Network has extremely poor communication skill and system both within their organization and with their customers. I was paying extra $25 for a TV Japan channel. Dish Network did not renew their contract with TV Japan and promised that they have new Japanese channel. Well, this so called “New Japanese Channel” played several Japanese shows (same episode of each) continuously (over & over) 24 hours a day, so far for 12 days.
I called and talk to 3 different customer service reps and chatted with 2 different customer service reps in different days. 3 out of 5 representatives insisted that they are NOT having any technical problems with the new Japanese channel and they were simply providing the customer what's being sent by the Japanese TV company. They gave me two different payment credits to my account throughout the course of me trying to get some informations regards to this problem. None of the customer reps even tried to understand my frustration and seemed to think that I will shut up if they gave me some money credit.
I just simply needed some connection to Japan and the Japanese TV shows were a big part of my sanity and mental happiness, for I've lived in outside of Japan for 40 years and have been forever homesick. They have no compassion and don't care about their customers. I will never use their service even if they are the only option to receive TV signals. I recommend strongly NOT to sign up with their service.
NEW JERSEY -- Dish is an absolute JOKE. They're liars and scam artists. They signed me up KNOWING I wouldn't get hockey games because they would be blacked out and then tried to force me to purchase the NHL Network for additional costs. The account executives are complete jerkoffs and only want to push you through the process of charging your account more without listening to you and trying to help fix the issue.
I will NEVER use Dish ever again and I will tell anyone that will listen what a GARBAGE company they are and the service they provide. Spend the extra money and go with an actual cable company or try DirecTV before going with Dish. You'll thank me for helping you Dodge a bullet.