CONWAY, PENNSYLVANIA -- I had dish come and install their services and they installed a wireless remote unit as a wired unit. Please see the pictures of their quality workmanship. They ruined my siding as it is not manufactured anymore and I had an estimate of $8,000 to fix it. Did Dish offer to help... NOPE! They sent someone to my house and he said "no damage"!
Dish is not cheap and they put you in the middle of their little battles with the networks. The installer told me that the DVR will not record commercials while using PrimeTime to get back at the big networks for not allowing them to advertise. I still don't see any other companies advertising on the Dish channel. Then they wonder why they can't get good deals from the networks? Go ahead call customer service and complain, when you get sick of the 26 IQ you will understand.
BULLARD, TEXAS -- I had a new Dish system put in and their technician stole my $400 wedding set out of my room that was in my jewelry box my husband bought me while overseas and then signed my name to a contract that I never got or seen but he signed it for me. I made a police report and some theft department I am supposed to deal with never calls me back and calls me a liar when I know I just took it off before he showed up to do some yard work and put it in my jewelry box. The president of Dish says despite of the fact I am not the one who signed it they will not be disputing the signature and the don't dispute signatures. I attached the picture of my ring that he stole to this.
JASPER, ALABAMA -- Dish network killed my puppy. I HAD a full blood, red nose, 8-week old pit bull puppy. He was a sweetie. Hs best buddy was a 7-month-old German Shepard mix and a 10-week old kitten. He stayed indoors most of the time but we went outside to play and for him to use the bathroom. Now he's gone because of a grossly negligent Dish Network tech/driver.
I live in the last house on a dead end drive, surrounded by woods on 3 sides, and I have no trespassing signs posted around my property. One sign is posted about 50 ft before you get to my driveway where it can be seen BEFORE coming onto my property.
On this dead end there are 3 driveways before mine. The house closest to my no trespassing sign is empty, so people can turn around in that driveway in order to not trespass on my property. I'm explaining the location so you understand why this shouldn't have happened.
Monday afternoon, I took my puppy out to do his business. I went inside and within a few minutes I heard a vehicle so I looked out my window and saw a Dish Network van pull into my drive, back out then he ran over/hit/killed my puppy then sped off.
I do not have any Dish services, not Dish Network or any other provider and I don't want any Dish services. Due to these facts that I have no Dish services, I have no trespassing signs at my property lines and I live at the end of a dead end drive surrounded by woods, Dish Network had no business on my property.
My puppy wasn't killed because I was irresponsible and let him run the neighborhood. He was killed on his own/my property by the Dish Network van and its driver (who had no business there) and it happened so quick that there was nothing I could do but watch.
After I gained my composure (from checking my pup hoping he was ok just to confirm he wasn't), I called Dish Network and I filed a police report. Once I finally reached a person to speak to at Dish Network and explained what happened the person transferred me back to automated services. This actually happened a few times before a man transferred me to a lady in the complaint department.
The lady wasn't very helpful. She took down my information, basically told me there was nothing Dish could do, then told me I'd be contacted later. After hanging up with her, I proceeded to email Dish Network's corporate office and their representing attorney to tell them.
The following day a man named Luke called me concerning my email. He took my information and told me another company services my area. Regardless of the service area, I SAW IT ALL with my own eyes and it was definitely a Dish Network van, which I told Luke. He told me he would give the info to his superiors and contact me later. Before disconnecting, Luke gave me his direct phone number.
It has been 5 days since the killing of my puppy, 4 since speaking to Luke and as of yet I've not been contacted again. I've seen a few complaints online about Dish Networks reckless technician/drivers. It's a sad world where our pets can't go outside in their own yard without being killed. Hopefully Dish Network addresses this situation before a child is run over by one of their technicians/drivers. Have not been offered any sort of compensation.
COLORADO -- After seeing numerous ads and checking out their website, I decided to give Dish Network a call about starting new service. The Sales Rep was very pleasant and helpful, at least he was at first. I confirmed all the advertised information with him. This included discounts and a price lock for the first two years, free HBO for a year, and a free Hopper 3 (their latest DVR). I had read good things about this DVR and it was the main reason I decided to try Dish.
The Sales guy told me that the free upgrade to the Hopper 3 would depend on my credit score (something that must have been in very small print in their ads). He asked me if I had a good credit. I told him yes, the last time I checked (3 or 4 months prior), my score was 812. “Oh then getting you the free upgrade to our Hopper 3 should be no problem, but I will have to run a credit inquiry to confirm,” he said.
A few minutes later he ran my credit and told me that I did not qualify for the free DVR upgrade. There would be a $50 charge if I wanted the Hopper 3. Otherwise, I could get one of their older DVR models at no charge. I questioned him, “you said I would get the free upgrade if I had good credit”.
This was the point in our conversation when his pleasant and helpful tone changed. “NO, I didn't tell you that Sir. I told you I would have to run your credit first. Your score must not have been high enough.” “What did your inquiry say my score was,” I asked. He told me that he could not see my score. His system only tells him If I qualify or not. I asked him what score was needed to qualify, but he did not have an answer. After debating the issue for several more minutes, I told him to just forget it.
Two days later, I checked my credit score and it was 820. I am no credit expert, but I believe that is a good score. My takeaway is that this is just a deceptive practice Dish uses to make an extra $50 bucks off of you. They say you have to have good credit, yet they will not tell you what score is good enough. They don't want to give you a number because if they did, you could call them on their little scam.
I just read that Dish Network was recently fined $280 million for violating some federal telemarketing law. It had nothing to do with the deceptive DVR upgrade issue that I experienced, but it still speaks volumes about what kind of company they are. I was glad to see that justice was served, indirectly.
PERTH AMBOY, NEW JERSEY -- I had Dish Network installed on Feb. 3, 2017, & it's been nothing but a headache ever since. Let me first explain that I was lead to believe that this was a "bundle deal" with Verizon since AT&T wasn't available in my area. My bill for March was $164 just from Verizon for 75mbps, not including the $71 for Dish. So when I call up Verizon to dispute my bill, they told me that they don't know anything about a bundle deal & they don't partner with Dish Network. So now I'm confused because I was told by Dish that I have a bundle, & that I would be receiving 2 bills, one from Dish & one from Verizon but the price would be reflected between the two bills.
I was also told this would be better for me because it would keep down the taxes & fees on both. Well, when I tried to correct the issue, Dish informed me that they couldn't even help me because it is subcontracted through a third party, Infinity Sales Group. I was never informed of this, & the phone number I called was for Dish Network. They checked their computer & I was never signed up for a "bundle", & there was nothing they could do, I had to call Infinity Sales Group. This service has been a headache from the day it was installed, & on top of everything, the cable goes out during rain, snow, clouds, or even a steady breeze.
I called 2 weeks after the install to cancel but found out there are severe penalties for early termination. On top of it all, I was promised a $100 gift card within 6-8 weeks, it's been 3 months & still no card or solution. I wish I would have read these reviews first because this service sucks!! And they don't care, all they care about is you paying your overpriced bill.
I told their representative that I would tell anybody & everybody who would listen, DO NOT DEAL WITH DISH!! Their customer service is horrendous, & they lie (or tell half truths) to get you signed up, then when you realize how horrible it is, it's already too late. Already have been overcharged the last 3 months, but they want me to pay an early termination fee, for their mistakes & terrible service lol NOT!!!
CLEVELAND, OHIO -- The awful service began on day one when I paid DISH TV $200 to install a flat panel TV in my bedroom. The tech showed up with no work order for a install of a flat panel and didn't have the mount to even install it. At that time I cancelled the flat panel install and to this day DISH has not refunded me that money! Second, I transferred my service from one residence to another in order to simply complete my two year contract with Dish but apparently, without my knowledge, they renewed my contract at my new residence because I added a receiver.
No one ever made us aware of this and I simply transferred my service so I could finish the last four months of my current contract without paying an early termination fee. So...I went to cancel my service two days ago and Dish informed me that I am under contract for another 15 months because I got the new receiver. I told them I never would have signed a new contract for two more years because I was just looking to end my service with Dish. Now they are saying I will owe $360 if I cancel.
I told them I wanted proof of this new contract I signed and they were unable to provide one but still charged $360 on the credit card on file when I cancelled. When I told Dish I would dispute the charge with my CC company they told me to go right ahead. The two "Presidents of the company" that I spoke to both talked down to me with an arrogant attitude. This company treats their customers like garbage and they are flat out dishonest! I will never pay them another dollar of my money! I WOULD STRONGLY ADVISE YOU STAY CLEAR OF DISH TV! DISH TV ARE CRIMINALS!
OCEAN SHORES, WASHINGTON -- Someone needs to file a class action lawsuit against Dish Network. When current customers signed up for their service, FOX network was an offered channel. We on the West Coast know NASCAR and THE SEAHAWKS are brought to us by Fox Network. Yet for the last month and a half there has been no FOX network, thus no NASCAR. In the next 7 days, professional football starts and there will be NO Seahawks games provided to DISH customers via the Fox network.
It seems to me that this is a significant inconvenience to the paying customer whom expected this service when contractually agreed to DISH services. And, Dish is not willing to provide a discount for the inconvenience. Then when you go to a provider that does offer FOX, Dish charges you an outrageous cancellation fee of which they refuse to discount or waive due to their lack of service! There is certainly something wrong with this scenario and Dish should not be getting away with this injustice to the consumer.
OKLAHOMA -- Was told I didn't have to sign a contract and the guy that came in set up my receiver's - was here for 4 hours. I didn't know what he was doing. Was frustrated. By the time he left said," Here, I need you to sign," that you didn't tell me what it was and a couple minutes later I received an email saying I signed a contract. I tried to talk with them. I've been a customer for 6 years and they said, "Well you can just cancel it and will charge you $500." They are shady and Liars. Do not recommend.
I called Dish Network to ask if there was a streaming app and if there was a specific channel on that app. I spoke with Saul 7/15/17 starting around 1:29 pm Eastern Time and the called ended at 1:31 pm Eastern Time. He started out pleasant. But when I asked about a streaming app, it sounded like he was chewing in my ear! Then he tells me that the best option for me is the $69.99 package but it's not on the package. I let him know, I can't get Dish where I live. His response was, "What do you want me to do?" My answer was, "I just called to ask about a streaming app." I then asked for his name because I almost forgot it and he hung up the line! That was so unprofessional!!
TAFT, CALIFORNIA -- Having become tired of my provider arbitrarily raising my rates every time they felt like it I responded to a Dish special offer i.e. 2 year locked in contract. I had been considering going to an alternate type of service but decided to see what dish was offering. Everything sounded good and I decided to sign up. I was told I would have a free premium package channel trial for 3 mos. I tried to decline as I have had serious difficulties with other providers and free trials. Namely adding them to your line up and then requiring a cancellation or you will be billed for them.
Upon trying to cancel them you are stiff armed and stonewalled hoping you will just keep them and pay the difference at the end of the trial period. Dish (Infinity) assured me this would not happen and if I did not request to keep the package. It would merely lapse at the end of the trial period. LIE!!! Just got my bill alert I set for the due date and my bill had gone up 71%!!! UNETHICAL in the extreme. Do not use Dish!!! Spent most of a morning on hold or being cut off trying to rectify the situation.
As usual I was informed it was my fault for not canceling the preview in time and would receive a partial credit next month. Aside from contacting a legal consultant about my contract options I strongly caution anyone against using such an unethical company unless you get everything in writing.