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Dish Network Fraud
Posted by Christopher.lehnherr on 12/01/2012
ENGLEWOOD, COLORADO -- After cancelling my account with Comcast, I decided to look into Dish after I was mailed an ad stating that I would get free HD for life, a Hopper, and free installation. PERFECT! All for about half of what Comcast cost. I called the number on the ad and specified what channel I wanted and had the representative repeat that I was indeed going to get that channel with the package I ordered, free HD for life, and a Hopper. I paid the deposit and verBally agreed to a contract over the phone.

The AD also stated that we would get same day installation. I was then transferred to the installation scheduling department who told me that they do NOT offer same day installation and that they can not control all the ads that go out. What?! Ok, I let that one go. When the installer came to my house, I told him that I did not want the dish on my house but instead on a tripod to which he agreed. I stayed outside to work on the yard until he told me the installation was finished. I came inside to about 30 feet of cables running through my house. After expressing my frustration he then slid the cables under the wall to "hide" the cables.

I didn't care, at least he tried. He then turned on the box. I instantly noticed I did not have any HD service. He told me that his work order was for the basic package that did not include HD service or the channel I specifically requested or the Hopper and that he could not do anything about it so I would have to call. Fine. I called Dish and that was when they showed their true colors.

Dish informed me that in order to get HD for life I would have to pay an additional deposit and that their records show that I never requested HD or the channel I wanted. I told them that I honestly did not care about the Hopper as long as I got HD and the channel I signed up for in the first place. I was called a liar and told that I would have to talk to the executive resolution team. I talked to a woman who told me that she would pull the phone conversation and give me a call within 24 to 48 hours to resolve the issue. I waited 4 weeks and still no phone call.

I called Dish once again and they said that the phone call still hadn't been pulled and that the woman I talked to was too busy with other customers to help me anytime soon and that it would be additional 4 weeks. I voiced my frustration and was told I would get a call in 24 hours. Surprise, no call and the woman I talked to was never available to talk to me. I waited one more week and called again, the representative told me that there was nothing they could do and that the call still hadn't been pulled. I let them know that if they did not give me the deal I was promised based on DISH'S OWN AD that I would cancel. I was threatened that if I did that I would have to pay even more money to break my contract. After threatening legal action all of a sudden I was allowed out of my contract with no further fees. The cancellation was explained to me...

I was told I would receive a box in 3-5 days with a prepaid UPS label to return the equipment and all I had to do was follow the instructions inside the box. I had 30 days to return the equipment. 3 weeks later, the box finally came. I boxed up the equipment and got it to UPS ASAP. Because of Thanksgiving, it got to DISH one day past their 30 day policy. They then deducted a ridiculous charge that I was never informed of right out of my checking account. I called Dish again and was told that it was my fault for not getting the equipment to them on time. I explained that the box was not delivered to me in a timely fashion and if they go to UPS.com and look up the box they will see that. I was told by the representative, "That isn't my job ma'am." (I am a sir, and I had to correct her 5 times and she still called me ma'am.)

I told her that they overdrew my account and I needed to have a refund issued ASAP. I was told that a refund would take up to a month but if I held they would transfer me to a resolution team. Instead, I was hung up on. Called again and explained to a different representative, I was hung up on again. Called yet again and finally go through to a supervisor who told me that I was entitled to refund but they can not do a refund instantly that it does take up to a month. I disputed and informed them that they have no issue taking money out, why does it need to take so long to return? She said that she didn't know. After being on the phone with DISH for 5 hours, I finally got a refund that was guaranteed to be returned in 2 business days....

I waited 2 business days, still no refund to my account. I called yet again and was told that they did issue the refund but it was my bank that hadn't accepted it. Called my bank, there was no record of a refund. Called DISH who then stated that there was no refund coming as there was no information on my account. WHAT?! After going through the process yet again and waiting 3 business days (while racking up overdraft charges at my bank for almost a week) I got my refund. DISH did not offer to cover my overdraft fees but they did tell me that I am responsible for shipping charges from their prepaid UPS label that can be anywhere from 16-40 dollars depending "on the day" as it changes daily. UGH!

I asked about the actual dish and tripod that is still on my property. I was told to keep it and take it to the dump. I asked them to pick it up, they informed me that it would be a $50 charge for one of their technicians to pick up anything. WHATEVER!

Do NOT ever deal with DISH. They entice you with great offers but then once you have a contract they lie, cheat, and steal until they can no longer get anymore out of you.

Never once did I get an apology, a kind word, or compensation for any of my negative experiences. Keep in mind, this is a condensed review based on months of negative issues with DISH.
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Posted by BeckiB@DISH Network on 2012-12-02:
I am sorry that this happened to you and I would be happy to look into this further for you. Please send me an email at becki.barned@dish.com. Thank you!

Becki Barned
DISH Internet Response Team
Posted by Deborah on 2012-12-31:
I'm so glad I read this.... I was thinking of switching to dish network think I should stay with the horribly time warner that I have no need to change for more grief
Posted by ok4now on 2013-01-06:
You have proven me wrong. After suffering abuse, lies and horrible customer service from Comcast I thought they were the worst. Dish Network has taken this to a new level. I hope your most excellent post informs many readers not to make this mistake. I now have FIOS and have had no problems.
Posted by waa on 2013-01-12:
Thank you, your comment is very helpful , I had plan to switch on Dish. Their manner is very shameful. This make me to hesitate for now
Posted by fedupliz on 2013-01-24:
First thing first NEVER ever allow any company to access your checking account. Use a credit card so you can have them handle any overpayments and refunds. Learned this the hard way. Company crooked employees think they have right to take whatever they please.
Posted by Rich on 2013-01-24:
When you send your equipment back after changing service, BE SURE you keep the delivery confirmation number. DISH charged me 200 for a converter box they said they didnt get. I told them I had proof of delivery and would take it up with the credit card company and it was soon removed from my credit account. Previous poster is right, use your credit card (for all things) so you have some leverage in these fights.
Posted by Southern Gentleman on 2013-01-24:
Thank you for your informative post. Several years ago I had Tru-Vista cable and was very dissatisfied with their frequent "outages" along with numerous other problems, including almost constant price increases. I decided to drop them and have Dish Network installed. Because I had heard some bad things about them I decided to turn down their offer of free installation and did not sign a contract for a specific term. Almost immediately it became apparent that Dish had lied to me about the channels available in the plan that I had selected. I was also disappointed to find that a high percentage of the channels were music or shopping channels. After only about 60 days I canceled Dish Network and signed on with AT&T U-Verse. Although there are still some problems, overall U-Verse is better than any of the TV services I had used before. I guess I was lucky that I chose to pay for the Dish Network installation because that saved me from having to sign a contract that may have been almost impossible to cancel.
Posted by Really? on 2013-01-24:
The agents on the phone will lie to you, or deceive you just to get your business. I had an agent with another provider tell me that they improved their system so you dont lose signal or quality in a rain storm, but I knew that was a lie... Get names, times and dates, and start recording your conversations. Make sure you check with state laws concerning recording phone conversations...
Posted by cable hater on 2013-01-25:
Time Warner also lies and misrepresents the same way.
Posted by JAMES Jefferson on 2013-01-25:
I really was thinking of trying one of thoes adds
Posted by 1gary on 2013-01-25:
Years ago we had Dish TV. Not bad people to deal with at the time but the problem we had was with snow and ice in the dish receiver.

I believe AT&T owns Dish Network and as AT&T expand coverage with their U-Verse high speed cable service Dish will suffer and perhaps be sold off. Based on what I read and heard from other folks who at one time had Dish service, I'd surely not recommend it to anyone.
Posted by djlonghofer on 2013-02-03:
Take note. Dish Network was just named the second most hated company in the US. Why in the world would you do business with a company like Dish?
Posted by Kt4candle on 2013-03-14:
I moved to Ky a few months ago and called around for cable/ dish service. With dish offer $19.95 they lead me to believe that I would have many choices of channels. Got all setup looked for my channels and there it was. I was very happy until 4 days later. I went to watch my show. And low and behold it was not there. I looked to see if channel number had changed
as they do sometime and of it had not changed. What happened? I called dish to ask why it's gone. I was then informed it's not in my package what I was watching a preview on that channel and it expired at the end of the month. I then asked how do I get the channels I want. I was rudely informed I would need to get a bigger package by the end of this call I went from 19.95 to 49.99 then to 65.99 then I got my first bill for over 90.00 and I called to ask what was up with this. There were charges for changing my package and other things. I pitched a royal bitch about it. By end of called I was told for the next 6 months I would only pay 49.99 well guess what that never happened my bill keeps coming for over 65.00. I called today because myJoey is not working in my bedroom and they have you go through the process all I got from this rep was would you like to buy this or that from them. And she slides in the cost it will take me to get my broken Joey replaced. My ears were smoking and I told her what I thought and she then pitched their Internet service. I told her your dish services is so bad
Posted by Caligal on 2013-04-23:
Haven't had any experience with Dish but I can tell you horror stories about DirectTV. They have the worse customer service I've ever had. It is almost the same as Christophers. I had autopay for years and really never thought about the bill since I also had paperless billing (wrong wrong on both). My credit/debit card expired and I just never thought about Direct (my fault) one day no service. I called and they all but called me a dead beat for not paying (btw I've been a customer for 9yrs.) I explained that I never got anything from them and they said, not their problem. I paid all that was owed, put my new card on file and thought I was done. Less then 2 weeks later I do get a message that my service will be turned off if I don't pay my late payments, what late payments I paid them already and have my receipt. I called they left me on hold for 30 min. they said i underpaid by 22.00. I told them I paid what was on the online bill. He told me either pay or if it's too expensive reduces my package. Darn I decided to talk to a manager (waste of time) 25min on hold and he finally came on and said that since my card had been rejected 2 times then they had cut me off of my specials! Wow what a company. I need to get away from this company but where to go?
Posted by jaqz on 2013-04-30:
Very useful feedback, as I was contemplating switching off 1 vendor and replace it with Dish. Lure of cheaper package is not worth all the troubles (and they are fairly recent) which I have read in this post so-far. Thank you for the information!!!
Posted by Terra on 2013-05-16:
I am SO glad I read this. We were considering Dish and now, there is NO WAY we will even CALL them. I hate businesses that LIE to get you hooked and then you get nothing like you were promised. I will just keep my antenna, lol.
Posted by Brian on 2013-05-24:
We moved out of state and had to buy another home. I had to cancel my Dish service because we did not have an address yet in our new location, we were still looking to buy a home. Dish told us to send back our hopper and other equipment. After we moved I called Dish and was told that I would have to buy a new Hopper and other equipment at full price if I wanted service. Or I had the choice to wait 90 days to start a new contract but they would have to charge me a 280 dollar cancellation fee for the old contract. Today they charged my credit card without my permission for 280 dollars and we still don't have Dish service. What a joke they are. Never again will I trust Dish Network and NEVER again will they have my business. They are CROOKS of the highest degree, nothing more than thieves. DO NOT SIGN A CONTRACT, BETTER YET DO NOT USE DISH NETWORK.
Posted by Phil on 2013-06-03:
Whew, I was contemplating getting rid of TERRIBLE Charter Cable which I thought was THE WORST COMPANY IN HISTORY. After reading this I may just stay with these unbelievalbe JERKS. Thanks for posting.
Posted by wendy on 2013-06-03:
Thank you for the info. I go by based on great deals and customer service to find a local provider. Sorry about your experience, i feel bad u had to go through that and I dont work for the company. Hope u found a good provider.
Posted by Jimmy on 2013-06-13:
All I can say is wow! Thank god for google, I was seriously considering DISH. I've had no problems with Comcast except my bill is too high, need a change ! Fios is not available in my area yet ! I will stay with Comcast until fios is available !!
Posted by ZZ on 2013-06-16:
We had Dish for 2 years, this is my opinion of what I learned.
1. Tape your conversations if your state laws allow it as Dish probably doesn't.
2. If you decide to cancel, send a certified, return receipt letter at 90 days before. They change the method and way to cancel sometimes.
3 .Pick a credit card that you can put a merchant block on as they take their money in whatever manner they decide and you can't turn off the card on their site.
4. Expect the monthly bill to go up every once in a while so check it regularly.

When we need a laugh, we read DISH NETWORK COMPLAINTS on Google and roll in the floor laughing.
Posted by Priscilla on 2013-06-23:
Thanks for the info. I going to change but not to Dish. I now have Fios and had it for years.Fios is running a special bundle for around $90.00 a month. My bundle ran out to get a bundle not as good as what their special is my bill is around $220.00 a month. I have no HD boxes. Jimmy don't change to Fios unless you have a big bank account. They sucker you in with their specials and take you broke. My box broke so they sent me a new one and now they are charging me more money because they had to replace the old one. I buy my remotes on ebay because it is such a hassel to get one replaced. Their customer service stinks. If anyone knows of a reasonabe trustworthy company please let us know.
Posted by gino on 2013-07-05:
Posted by Lanny on 2013-07-08:
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting. Really? Wow I wonder what the people posted who didn't get their comments on here? Grumpy customer service people unable to help you!
Posted by Chelsey on 2013-07-08:
I looked for a few hours for a number to call and complain about a HORRIBLE sales rep. I am building a house and am shopping around for a provider. My mom suggested dish for their tv and Internet bc I am having a hard time finding providers where I am building. I called. I was treated like a moron and got one word answers on questions like "after you reach the data limits per plan what happens?" And he says shortly "your speed" how is that even an answer? I called my mom to tell her how unhelpful they are. They are the worst. I have worked in the service industry for years and I would never treat others the way he did. Buyers beware, I should have looked up the reviews first.
Posted by Lyman Oliver on 2013-07-25:
Thanks for sharing I was in the check out section of their website getting ready to press proceed. Something told me to check the reviews first. Thank God I did because I have been thru so much with the other company that I don't want to deal with the hassle. I'll get by with NetFlix.
Posted by Debra on 2013-07-26:
Thanks for the info. I just moved back a rural area that only has Direct TV and Dish as satellite providers. I am going to go with Direct TV after reading the horror stories.
Posted by ralph on 2013-07-26:
I called Dish today to get a quote on service. The representative said he could not give me a quote without a social security number which I refused to provide -- certainly not required for any quote in my book. So, he relented and said that if I had good credit, for minimum service for 3 tvs and internet it would be $85/month. The low end internet maximum speed is 5mbps and medium is 10mbps. I asked what the guaranteed speed actually was -- from Dish standpoint zero mbps would meet their obligation under any contract. If I pay more than the 5mbps rate I expect higher speed than 5mbps but that is not the math they use. The prices they advertise are not the prices you pay, the service you pay for does not obligate them to provide it, and you can not cancel the contract. Are they kidding? Where is the consumer protection agency when we need them?
Posted by karen on 2013-07-27:
After reading all these comments, I'm laughing my fannyoff. Dish has been awesome. No problems relocating or upupgrading. I really think these people are trying to defraud this compamy!!!!
Posted by Emma on 2013-08-04:
For Ms. Debra,
Do not go with Direct TV!!! I'm here looking for something better then Direct TV. They make you happy for first 12 months, but then second part of your agreement, goes up double in price... Customer service bellow zero, even the people in charge, if you ask to speak with Mgr, don't care about your issues or concerns... All you hear is "I'm sorry, there's nothing I can do...bla, bla"... Simply horrible. I'm about to break the contract and pay fees just to get over with them. And yet, every month new charges, always go up for 2-3 dollars. Just wanted to save you from stress. Good luck!
Posted by .. on 2013-08-07:
I had a very adverse problem with them and referred them to my states atty general fraud division as well as the us atty general. I also file complaint with BBB and the FCC. Guess what? I got a reply from all of them and Dish imediately went into suck up mode w/ a touch of back handed trying to get me to say while they recorded that It was my fault. I declined to further discuss with them and let the atty general handle it. Got my service
Posted by donatello on 2013-08-15:
Thanks for all the informative comments! I'm fed up with Comcast's poor service, slow internet, insulting and lying customer service people, and the bill that mysteriously goes up and up. But it sounds like all the providers operate the same way! They have us at their mercy and they know it.
Posted by felisa on 2013-08-18:
I wish I would have read all of this before getting involved with those criminals. I would not recommended them to my worst enemy. I am being screwed over and I've had the service only 6days. Any help to get out of this maddens without paying over 660.00 total would help so much.
Posted by erik on 2013-08-22:
Checked Direct TV Ratings and the same thing. Guess I'll just get the HDTV antennae. When I stop to think what we pay a year for the trash on TV to begin with, I get more incensed. I come from back in the day
of the Carol Burnett Show, etc. when there were no bleeps and your kids could be in the room watching it with you-----decent, fun, entertaining TV.
Posted by Rita on 2013-08-26:
Had Dish Network a few years ago and it wasn't too bad. Changed to Direct TV and was happy until price went up. Was going back to Dish, but not now, rather pay a little higher price. Thanks everyone.
Posted by Amy on 2013-08-27:
Dish Network has been voted the number one worst company to work for two years in a row! You can check this out on MSN. If you have complaints, the email of the CEO is joe.clayton@dish.com.
Posted by singh on 2013-08-28:
Thanks for the alert. I was planing at and t and dish.you help me make my decision.
Posted by Al on 2013-08-29:
Thanks very much for the low down on Dish and Direct. We were considering dumping the terrible, arrogant Comcast crew and going with Dish.
After reading all these negative comments on Dish and Direct we're forced to stay with the devil we know I guess.
Posted by amyhoover3676 on 2013-09-04:
I gave the wrong email address. Joe Clayton is the CEO and his email address is joe.clayton@dishnetwork.com. If you are unhappy with your service, you should contact him.
Posted by Margaret on 2013-09-06:
I too was going to switch to Dish for the bundle pak (internet, TV and phone) because Cox is so expensive. I spoke to a guy at Dish and he was trying to sell me more than what the brochures I received via USPS. I told him I was an avid sports fan and he told me they had NFL Red Zone which is exclusive to Dish because they own it. I found out they do not and is offered by Cox and other companies. I also found out they use Century Link for the internet, which I have heard horror stories about them too. I finally called Cox and told them I was unhappy with what I pay. They happily negotiated with me for being a loyal customer and reduced my cost by 20% for a year. This will give me enough time to really do my homework and research with all cable/satellite companies. I'm glad I read your review and others! Scary stuff!
Posted by coachv on 2013-09-22:
we switched to dish network internet and it has been totally worthless. we bought the mid-range service because the rep told us it would allow us to download anything we wanted (videos) at fast speed. after installation, which required a second dish on our roof (we have dish for tv-another nightmare), the installer made us sign up for a 2 year contract. no mention of a contract was made by the phone rep. when I hesitated, the installer said he could go back on the roof and take everything down. over a barrel, I relented.

that's when things got worse. internet service was fine for a week. after that nothing would download. no videos, no matter how small. even ebay and yahoo mail took 5-10 minutes to load a simple page. we called tech support and were told we had reached our data cap for the month. what!?! we were never told of a data cap when we spoke to the phone rep. what is this, 1993?

also, the phone rep told us the modem was free but they are charging $10 a month. when I called I was told there is no such thing as free modem. so we pay $60 for a week of internet.

tried to cancel but was told cancellation would cost $300. also want me to go up on roof and get dish to send it back. really?

dish forces you to agree with direct withdrawal from your bank account for bill payment, otherwise the bill is double.

tv service is just as bad. force you to take protection plan for their equipment when you sign up. after 4 months it's $10 per month unless you cancel. could not cancel on their website so I called. after much arguing, was told my bill would now go from $65 per month to $174 per month! btw, if their equipment malfunctions they charge you $95 to come out and fix it! don't know how these crooks can stay in business. i'm going to my bank this week to see if I have to close my account to stop these crooks from stealing more of my money.

Posted by Bill on 2013-09-24:
I got the same treatment from Dish. I had a online conversation at to what I would be charged and for the next 3 months was charged $10.00 more and told them that I didn't want the service. After blocking them from charging my credit card, they used a different merchant # and charged me $440.00 that I am still disputing. If you cancel with them and have allowed them to charge your credit card monthly, cancel that card and open a new account. This company isn't worthy of operating in the United States, they are absolutely unethical.
Posted by Rg on 2013-09-30:
Ty so much you all wrote great reviews and kept me from making a mistake in switching !!!!
Posted by Debbie on 2013-10-07:
Just reading these comments as I am sitting on the phone waiting for a "supervisor" to return to me after putting me on hold. I wish I had done some research before I signed on with this company. We have a second home in a location without cable. Once we signed on with Dish, the gentleman came out to the house and installed the dish and equipment- so helpful. Before he leaves he says, "just call us if you need anything." What a joke this company is! The service was never good at our house. We kept getting different messages and would call customer service each time we were at the house to try to fix it. Very frustrating considering that we are paying close to $70 a month for TV service only, and barely able to watch the TV. After about 9 months of this poor service I was told that Dish TV doesn't really work at a second home, some story about the box needing to be on to receive the updates. So I decide to try to get a service person to come out, they tell me they don't have service people come out until we first try to replace the box. So I drive 3 hours to get the old box. they send the new one to my home and I return the old one. I call to see if I can get an appointment and they tell me to try to hook it up myself first. Then the next day I get an email saying my service has been disconnected. I call, they apologize and say they cant understand why they would happen as they have no record of a request for cancellation. They tell me they will turn it on but I need to pay the months bill, even though not due for a week. I give them my credit card number because my old card had been compromised and they had the old card's number ( even though I had called a few weeks before and updated my payment info.) Then I ask to speak to a supervisor, I would like an appointment to have my box hooked up and service checked, after wasting so much time on the phone. So they agree and we set up an appointment for two weeks out. Fast forward to today, I decide to call and see when the service guy is coming, I have cleared my calendar to drive 3 hours up to the house. When I call in the message says that my service has been disconnected. I call the customer service number- they are so sorry blah blah blah, then I ask to speak to the supervisor- he is so sorry blah blah blah. He says that they have no record of me having the receiver. I explain that I have the new one, the old one was returned 3weeks ago. He said I should have activated the new receiver. I tell him I don't know what he is talking about, but I've paid good money for terrible service for one year. I want the service reconnected and the service person there tomorrow early afternoon. He puts me on hold to "check something", and that was 50 minutes ago! Ive been waiting and reading these reviews- unbelievable! I have never had such horrible service! Not Verizon, Comcast,Pepco, you name it. I'm waiting it out because I dare the supervisor to come back and try to explain such customer service! The CEO should be fired,
Posted by kristi on 2013-10-22:
Been with dish almost 2 years and for the last year I have had to call them at least twice a month for something mostly being over charged and I never get a polite represenative and have been hung up on several times so since this channel black out crap started I called and of they dont try to compensate u for losing some of the ur channels but just really tired of messing with this company so I placed and order with direct tv and they will be out tomorrow to hook it up and im gona drop my package with dish down to the minimum and drop to 1 tv and pay the bare minimum to them until my contract is up in december 2013...so its pretty sad that people have to go thru crap like this because a company doesnt care enough about their customers to try and make things right and fair with them..mi mean if it wasnt for the customers their buisness would sink so why not treat them good and try ur best to keep ur customers...in my opinion dish network will not be operating in 2 years because they r already losing more customers than they can afford to..its sad but I guess its life..goodluck everyone
Posted by Barbara on 2013-12-06:
Dish Network has the most unethical policies and practices! I implore people not to use them. Once they get a hold of your debit card or bank account, they will TAKE money from your account. I called my bank about it and they told me this is an almost daily complaint they hear about Dish Network. Dish Network requires a 2 year contract and after 1 year I had to move. They said I could put my programming into "pause mode", and pay a monthly fee for the remaining year, which I did. When year 2 was up, I called to return the equipment and cancel as directed by them. Shockingly, they reneged stating my contract had been paused too! Thus, I paid a year of fees for nothing PLUS an early termination fee! I requested to go back "on pause" during the same call and pay the monthly pause fee (for the rest of my life?) and they said they'd have to charge me a $12.00 reconnection fee plus $29./month since I was no longer eligible for "pause mode". A prerequisite for being a representative there must be "zombie robot Nazi style" Lots of apologies and lots of repeated narratives. I can't imagine working for such an evil corporation. I'd rather starve.
Posted by Stacey on 2014-01-18:
Thanks so much everyone for the honest reviews on Dish. I have been shopping around since Comcast is robbing all of us blind, but after reading numerous negative accounts of dealing with both Dish and Direct TV, I am sticking with the cable criminals for now. Maybe I'll call and get cost reduced as I have been a loyal customer for almost 15 years now.
Posted by John Michaels on 2014-03-28:
Yeah, believe me. I went through the same thing, so I feel your pain! I got my Dish TV service through a site called Satellite TV Depot ( http://www.sattvdepot.com ) because I thought they were offering the best price with a limited time offer. Once I got the service I had to call in a few times and it was really hard to get connected to anyone who could help me or knew what I was talking about it! Dish, get your act together!
Posted by Keith Canale on 2014-03-29:
I too got screwed by dish. At least they let you out of your contract. For anybody considering service with dish....please save yourself much aggravation and possibly being ripped of. Whatever you do, do not allow them to do an autopay. We had dish and moved asking for our service to be transferred. The installer was unable to get line of sight at our new residence. The tech called customer care and reported this. Customer care was very rude and arrogant. The tech stated that we would probably be let out of our contract, but she refused. I informed her I wasn't going to pay for a service I'm not getting at which time she stated, "Mr Canale I don't care what you do. We will just charge the credit card on record". I will pay their early termination fee (over 700.00 due to having a bundled service), but on my terms and with a money order. As for their shipping boxes so that I may send their crap back costs another 17.00. 4 years with DirectTV and I never had a problem. I was stupid for switching.They really don't care and have reps with attitude. I will be filing a complaint with the BBB, Rip-off-Report.com, and my friends who have Facebook have also agreed to help me carry the message about their company. Please pass the word.

Very angry and dissapointed
Keith Canale
Posted by Freedom NH on 2014-04-01:
My wife and I had Dish for many years, and in 2009 she died. I had to cancel Dish, just too expensive. So I had no tv whatsoever. I live on the side of a mountain and don't even receive 'free' tv(airwaves).

Well never owning a computer, I bought one, discovered Ebay, and bought a used older dvr (50 bucks $5.00 shipping) , I connected it and viola had free channels and at least once a month hbo etc, trials Shepherds Chapel.

Then one day a message was on the screen saying 'smart card not activated', so I called, found out they do a pre-pay month to month and I stung at the $32.99 a month but had my own receiver so I went for it.....LO 8 days later a bill for $7.00 because I have recording capabilities. They knew of my equipment they were able to trace it, so how come no-one told me about this fee? The bill didn't say what the $7.00 was for, I had to call, I'M Furious let me tell you
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Top Ten List: Why Dish Network SUCKS
Posted by Dashh on 01/28/2008
CINCINNATI, OHIO -- DishNetwork (abbreviated DN from now on) does NOT give a damn about pleasing their customers. And why should they, their product is garbage too. Like Letterman's Top Ten List, here is my Top Ten List of why I think DN SUCKS.

10.) EVERY TIME it storms, service goes out. Does DN care? No.

9.) When we upgraded to HD, they left the old receiver at our house so they could keep charging us a "Leased Receiver Fee" ($5.00)

8.) No local channels in HD (as stated in other reviews) and not that many other channels in HD either. Also, HD honestly doesn't look as good as other services I've seen. And yes, we're using an HDMI cable.

7.) One of our "new" receivers was broken and DN wanted to charge us $15 dollars in shipping fees to send it back. It took some serious yelling to get them to pay for it.

6.) When we initially upgraded to HD "for free" they threw in a $50 receiver installation fee "by accident". It took 2 phone calls (lasting about 1.5 hours),

4 different associates (including one manager) to get them to take it off.

5.) When I asked the manager why the previous associate didn't see another associates notes in our account, the manager said "Oh, sometimes managers can see notes that no one else can see." WHAT'S THE POINT OF THE FREAKING NOTES THEN?

4.) When we upgraded to HD, I had to call them to activate the HD channels. The guy who installed it didn't even bother to check if it worked. Oh and he used composite cables on our HDTV despite the HDMI cable we laid out in front of his face.

3.) Been a customer more than 4 years now, and we had to start a contract when we upgraded to HD. Now if we cancel, we'll have to pay a $240 cancellation fee.

2.) Shameless DN ads constantly playing on every single channel.

And, drum roll please ....
The number 1 reason why DN SUCKS: When I expressed my intent to cancel their service immediately, they didn't object at all. It was the only time in the conversation they confidently knew how to proceed.

We only subscribe to DN because my parents only watch one international channel they offer. If you are looking for a customer-friendly, reliable, high-quality cable TV service, just look at the majority of reviews on this site and

DO NOT GET DISH NETWORK. I repeat and implore everyone reading this, DO NOT GET DISH NETWORK.
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Posted by Anonymous on 2008-01-28:
Thank you friend you might of just settled a rival on this website which is better cable or Satellite. (VH)
Posted by lobo65 on 2008-01-29:
Man, your installer was a moron if he didn't know any better than to use composite cables. I've been happy with Direc TV, but I know a lot of people here are not, based on some of the reviews.
Posted by Anonymous on 2008-01-29:
Wally excellent point and "Best Answer"!

Dashh you can email Charles Ergen, CEO and Chairman of the Board for EchoStar Communications, the company that owns Dish Network. He can be reached at: CEO@echostar.com. You should send him a copy of your post or a link to it. (VH info and post)
Posted by James Bond on 2011-08-09:
Do not get Obama-balled by Dishnetwork!! My friend bought into the 2 year contract scam of Dishnetwork and has to pay a $100 dollar moving fee to get the sucky pathetic crap service located to a new house. She tried to suspend it for 6 months but the screw ball dictator service reps said that can only be done after your first 2 year contract. My advice to Dishnetwork is to relocate to China and screw the economic booming Chinese.
Posted by Tekla75 on 2012-06-26:
They are billing me in CA for a service in OH and when I reported the fraud TWICE they "did not receive the fax"!! Mind you I sent the fraud form, a police report and proof that its NOT me. And CS just says "its not my department"
Posted by sis :) on 2012-10-22:
thanks so much for the huge FYI!!! i am sooo tired of being a victim of tv providers. we have researched and most links agree, DISH stinks. WHY aren't there guidelines/boundaries for an industry so out of control? we are looking for a dependable...a real joke when describing DISH apparently...small package for an elderly friend. the hideous high price of the most basic cable package seems to be our only option. at least she won't have to climb on the roof every time a breeze blows thru. of course, paying her cable bill each month could quite possibly blow her over. disgusted but happy to avoid a big DISH blunder. that is a positive. :)
Posted by junieb on 2012-10-26:
Sadly, cable is not much better,they do not have a contract but their bill goes extremely high and they will not negotiate with the customer on lowering the bill.My bill jumped to $166 per month and there are not that many HD channels.I have 1 DVR and 1 regular box and 1 mini box.
Posted by Dish Sucks on 2012-11-04:
They are the worst company/ service provider I have ever dealt with in my life! They lie, add hidden charges and services you have never requested. Made promises with confirmation numbers that never happen. Remove channels without notice and charge same amount of money. I am seriously disgusted by them Not to mention they outsource American jobs to Pakistan...Dish is run by corporate scumbags! I'm paying $210 to remove their service and they wont send me the boxes to return receivers...where they will try and charge me a $100 late fee. I've spent hours on the phone pleading with them. Why cant I physically return them to an office!!! WORST COMPANY EVER.
Posted by very disappointed on 2012-11-15:
Loyal customer of dish for more than six years. Had receiver (actually an LNB) issue with our hardware. This is the equipment that is on dish's side of the d-mark line, so it is their responsibility. We were told that a $95 dollar maintenance fee would not be added to our account because we had been good customers for so long. We were not charged for the new LNB which was as it should have been.

Needless to say, we did get charged for the $95 fee and have been told repeatedly for the last three months that it had been taken care of, meaning removed and AT and T had been compensated. [If you have a bundled account with AT and T, get rid of it ASAP. AT and T has notified us that our entire phone and internet service will be disconnected for non-payment of this past due charge.]
We finally have given up and have canceled dish network and have paid the contested charge. Dish Network is completely dishonest=they lie. Don't EVER sign up for dish network.
Posted by Rick on 2013-01-04:
Don't even let the Dish Rep (and i use that term lightly) on your ROOF got Dish before hurricane Ike in ConroeTX went on vacation to get away from IKE came back everyone elses dish/direct TV dish was intact mine blown down dish comes out one week later different installer reattaches dish antenna but make 4-6 new HOLES..in roof and when he leaves tells my wife oh yeah the last installer did a crappy job i had to drill new holes you've got some holes that need to be repaired on your roof!!!! Well he was right on that
Posted by Giselle on 2013-01-15:
I ordered new service with dish yesterday. I pd $153 to get it installed on two tv's. the conformation e-mail said they were giving me a receiver without hd! On that same email- it said if you picked the 250 ch package, (or the two below that) had paperless billing, auto pay, and signed the 24 month agreement you would receive FREE HD FOR LIFE! This is a total scam! After it not sitting right with me , I called back and asked them about this and they wanted to charge me $200. More dollars for the HD receiver! They put me in touch with there account specialist after several calls about this being false advertising. The specialist said he would waive the 200. Fee and I was so happy. After hanging up I thought I would call back and have a conformation email sent to me saying that. I called right back and the guy said he didn't have that in the notes and put me in touch with another specialist! At this point I was furious ! That specialist said the same thing and said she would have to charge me $116. More dollars ! I asked who the other specialist was and if she could get a hold of him - she said no it was impossible! To make a long story short- I made 2 more calls and they said they could get it down to $67. I was furious at this point- shaking- pissed off mad! I probably could of paid that $67 more dollars and been ok . But I decided that wasn't the point. I was blatantly lied to to get me into the two year contract! I did not want to go into a contract for two years based on false advertising and customer specialists to lie to there customers and cause a lot of grief right off the bat! I called them ( hopefully for the last time) this morning to cancel my install. They are suppose to refund my $153. In one to three days! I can only pray they keep there word on that. Thank god I never signed any contract!!!!!! To all of you out there - be real careful with these free gimmicks - it's a bunch of crap!!! After reading all the posts on here , I'm glad I canceled my service!!!!!!!!!
Posted by ray on 2013-01-23:
I have dish down here in Mexico.They suck big time down here, too.I thought it was just different biz ethics,but when I read some of these posts,I think they are the same.Here,to cancel is almost impossible.If you stop paying for reasons not yours, your name goes to the credit bureau.The good thing is that it takes the sane time and effort to clear your name from the bureau as it does to cancel dish service legally.I pick the former.
Posted by Wayneo on 2013-03-16:
Dish network customer service is non existent.
Posted by Hayde on 2013-03-19:
EVERYONE, make sure to complain to the BBB, the FTC, and your Attorney General. For the latter, once they receive so many complaints they open investigation, and DISH has been sued at least 3 times by MO AT. Let's show the world how DISH really treats it customers.
This link below is all the crap our amazing Attorney General has had to deal with regarding DISH.
http://search.mo.gov/search?site=ago_news and output=xml_no_dtd and client=ago and num=10 and proxystylesheet=ago and q=dish and btnG=Search and ie=UTF-8 and ulang=en and ip= and access=p and sort=date:D:L:d1 and entqr=0 and entqrm=0 and oe=UTF-8 and ud=1 and start=0
Posted by me on 2013-04-26:
I will never use Dish Network. They fired an employee for legal pot use in Co. OFF THE JOB. This guy is in a wheelchair from an accident. Heartless. http://abcnews.go.com/Health/wireStory/court-pot-smokers-fired-colo-19043822#.UXnmPlO70ao
Posted by Paula D on 2013-05-13:
i had dish service and after we moved they were pissed that my husband moved the dish successfully so they could not charge us 100$ and then our box went out took them over 30 days to send someone out who broke all my pictures because he did not know what he was doing and then the box went out again and they would not send anyone to fix it for 30 days again my contract would be up by then so when i said i don't want the service anymore they hung up on me and continued to do so til i turned them into the BBB they finally cancelled the service we went with time warner and have never been happier . no contract great service 30$ a month .if you want all that fancy stuff get internet and cheap cable and get any program you want i pay less than 85$ a month for cable and internet .DISH SUCKS !!!
Posted by Mike on 2013-05-20:
3 mo. of service. Nothing works. First the remotes won't work. Then constantly loosing signal. One cloud in the sky and you aren't watching TV. 4 so called techs in 3 mo. SAVE YOUR MONEY. DISH SUCKS!!!
Posted by dave (dissatisfied customer) Mather on 2013-05-28:
DISH service is poor at best. Every time the service goes out is like when the wind blows and their only questions are do you have anything obstructing the DISH? It is mounted on my roof ina 10 year old sub with no trees around my house. Now the DVR isn't even working when the service signal is loss. Satellite, especially DISH is terrible.
Posted by jack on 2013-07-16:
i have the same experience
they rip their customers off
and because my parent need to watch the chinese channel, or else I'll not waste money with them.
Posted by Walter on 2013-07-17:
Dish suc@s.

Their customer service is the worst. I mean they are extremely rude. When I called for assistance, a female representative answered the phone. This female a@@ begins to bark commands in the phone. I mean she was yelling as if I was a John trying to skip on paying her for a poor service she so lazily provided. Sorry about the John comment. I truly do not seek out those services. I finally had enough from her. Thus, I told her "Just stop talking and let me speak to your supervisor!" She was not expecting my comment. I guess she has truly become accustomed to treating her/Dish customers like a weak husband/wife/little brother - you get the point. With my earth shaking comment, she was shock. And, for a brief moment (whatever is time measurement is less than a micro-second) she was afraid and civil. Of course, I was placed on hold until my next birthday. Her supervisor was really no better. If Dish representatives (some of them) are so upset with their disposition in life - making a little over minimum wage. Do not take it out on customers because your life is what you envisioned. Instead, use that negative energy and get off their jacka@@ and go to school or somewhere to better themselves. Most important = try Christ and prayer.

Readers heed my warning. Do not subscribe to Dish!!!! You will be sorry. Although my contract is not up, I dropped them like a hot potato. I am not worried about my credit. I can take care of that. I do not know about your reader, but I refuse to pay for an attitude. If I desire a confrontation, I will go to football game or boxing match.

Dishless Out!!!

PS: Comcast is horrible as well!
Posted by Cannon on 2013-07-31:
First of all Dish does not go out every time it storms. I had dish for 3 yrs. in Denver and it only went out twice during a snow storm for like 1/2 an hour. Second of all Dish offers channels on 1080p whereas cable and Direct can only offer 1080i. The rest of your frustrations are completely valid. Dish underpays their employees and views all their customers as nothing more than a $. They will make YOU sign a contract, but then change the rules of the agreement whenever it suits them. Direct might cost a bit more, but the service is a world apart.
Posted by person on 2013-08-08:
I have had dish for three years and my service has only went out once due to a blizzard. I have the hopper and 2 joeys.The DVR is amazing. Way better than the one I was using with COX. My dish bill is way cheaper as well. Not sure what you people are talking about.
Posted by Dish on 2013-08-11:
Posted by Steve on 2013-08-24:
I have had Dish for nearly 15 years and not once have I had any troubles. Had a receiver go bad once, but they sent a replacement pronto at no charge
Posted by respect1953 on 2013-08-24:
from bad to worse...internet out for month, service is way to expensive for what used to be normal use of service. In order to surf, you tube and watch Netflix it costs 100. Programming is old, less HD, we pay over 200 for bad services. That is a lot of money and they want more.
Posted by brian coker on 2013-08-28:
Dish is a ripoff. I answered an add for dish $19.99 month but they said their cheapest package was $37.88. Then I got on autopsy with a prepaid credit card. Took advantage of the refer a friend program. Which was supposed to give me $50 off my bill. Then they sent me a bill for $140.00 said I didn't pay last month. And that they are charging me for channels I clearly stated I do not want. I'm done with dish. I'm going to break my contract.
Posted by amyhoover3676 on 2013-09-04:
Joe Clayton is the CEO of Dish Network. His email address is joe.clayton@dishnetwork.com. If you are dissatisfied with your service, you should let him know!
Posted by Matt on 2013-09-13:
Why DN sucks? Everything above AND – (1) I had a receiver replaced when it stopped working. It was an older HD they didn't even carry anymore. Got a replacement (not and upgrade) and they tried to slam me with a 2yr commitment? I called them and they removed the commitment. However, when I asked for a copy of commitment status/ contract obligation, in writing, they flat out refused. All they would tell me is I had “0” time obligation left and they could only give me an over the phone conformation. No email receipt is authorized? Hmm? Your contract obligation is conveniently missing from your posted on-line account also…creepy. (2) Two days later they drop KBS World from their Korean channel package. No warning or friendly courtesy letter (by contract they can do that), but still. Oh, but they still advertise KBS in the DN Korean “tiger” package. Even though they don’t carry it nor have a disclaimer of it being dropped - Classic Bait and Switch and also very unethical. Apparently, all the business ethics classes following the ENRON fallout were missed by DN Corporate? Yeah, F* and % You Too! DN Corporate!

Took my "0" commitment time remaining and walked away as of today.
Posted by Jon on 2013-09-18:
A whole lot of you need to learn to read the things you're agreeing to.

No equipment upgrade or charged for an upgrade? Did you have a protection plan? I know DirecTV requires you to have a 'protection' plan to ensure NO COST replacements of bad equipment OR upgrades to HD.

Service goes out in storms? Might be worse with Dish than with DirecTV, but I saw the same complaints about Direct before we got it and we have it go out... occasionally.

Maybe its worse - or maybe the same type of over-dramatic person that claimed direct's goes out 'all of the time' is here as well?

Left old receiver and kept charging you? DirecTV installers do not, at least in my area, take old equipment either - I am required to return it myself, DirecTV will, however - UPON REQUEST, provide me with a box as I have returned two of them and it worked that way both times.

Four year customer but still slapped with a cancellation fee? Probably because the contract you agreed to considered that upgrade a contract-renewal, which you failed to read - much like many cell phone provides consider plan-changes as contract renewals.

Blah - this is probably 20% bad service and 80% consumer ignorance.
Posted by robert on 2013-10-07:
If they were the only company left id use a coat hanger .now I love my Comcast never ever again dish customer service sucks
Posted by Jim on 2013-10-08:
I have had Dish TV for several years and my experience has been quite good. I upgraded to the Hopper, which is a very nice DVR, and I have an external hard drive connected to it to store movies, etc.

Yes, if we have a severe storm come by, the TV signal is lost while it is overhead, but that is generally only a minute or two, and the TV is back working again. The picture from the satellite is superior to any cable I have had in the past, and my experience with customer service on the few occasions I have called has been prompt and courteous. When I had an issue connecting the Hopper to my internet connection, Dish customer service spent about half hour working with me to get it working properly.

I have also had Direct TV, and I had no problem with them either. The quality appears to be the same as Dish, but at least at the time I relocated, Dish was slightly less expensive for what I wanted.

If I could just find a truly high speed internet service in my neighborhood, I would be all set. But given the pathetic service I have experienced with Charter, I will never go through that one again.
Posted by Maria Crossen on 2013-12-06:
I have had enough and am going to sue them in small claims court for the balance of my contract amount or an immediate termination. I'm thinking any judge in the world is going to side with me.

These are the facts:

-I entered into an agreement on April 22, 2013 with the company to provide service that included television, music and the ability to record shows so that I could skip through commercials as desired. They have advertised this feature repeatedly for more than year.

-The problems I have had existed from the start and have continued to this day. I have been told different stories by everyone to whom I have spoken in their attempt to explain the faulty service I have received. None of them proved to be true with the exception that "there are known issues with the software".

-I have missed work waiting for technicians to come to my home. I have wasted innumerable hours on the phone with technicians trying to resolve the problems only to discover that all of these problems have existed since they first put the Hopper on the market and they knew about them. They knew about them but failed to disclose them to me before I signed the two year agreement.

The issues in existence currently and for which they owe me the sum of $1,703.84 or a termination of our contract are as follows:

1. The Skip Forward 30 seconds function does not work consistently and instead will skip backwards various time increments sometimes even to the beginning of the show. Other times it skips forward several minutes at a time or all the way to the end of the show or movie.
2. The record function will record a movie or show but when attempting to access the movie at a later time, will not show information about the movie such as who is in it or when it was made and sometimes it won't even show what the movie is about.
3. If you record a movie on a subscription channel and the subscription runs out, the movie is no longer available for viewing even though it was recorded while the subscription was being paid for. I was told that these movies would be available for viewing after the subscription expired.
4. The fast forward function will forward all the way to the end of the show or movie in one second even though you have it in the slowest fast forward setting.
5. Events that have been scheduled to record will not record for no apparent reason
6. There is only a limited amount of activity with the Hopper allowed such as setting up recording requests before the whole system shuts down and has to reboot. This happens even when the number of record requests is fewer than 5 or 6.
My advice to all of you is to sue them. Our government won't police these people but if everyone just takes the time to file a lawsuit against them, they will stop this stuff.
The cost is as little s $50 and you will feel so much better!
Posted by Calvin on 2013-12-31:
Someone posted that dish has better equipment then directv. Dish's touted Hopper dvr can record 3 channels at once and during prime time you can choose 2 channels to record and your 4 local channels are recorded.
Directv's whole home dvr can record 5 channels anytime and of any channel.
I have directv and I do like it. The programming I have and the 3 dvr's and 5 TV's even my cable company can't beat their price. It's not that it's cheap but my cable company doesn't have dvr's that communicate with each other like directv's whole home dvr system.
Posted by wally on 2014-01-28:
Dish network got me,,,,$19.95 to over $100, in a heartbeat,,,,200 channels in a second, none worth a dammmn. Dish sucks, would i recommend,,aint got a chance.
Posted by Susie on 2014-01-31:
They have owed me a 50.00 gift card for over 6 months but suspended my service for 17.00 dollars.. Do not get dish I'm going back with Suddenlink. Dish will promise you gift cards on top of gift cards but there so broke they never produce them.. Also get some American workers not foreign they say we not know what you talkin bout
. Funny thing is they know what you talkin bout when your wanting new service... Dish sucks . Com
Posted by Rafael on 2014-03-20:
You guys have no idea what your talking about. Dish is way cheaper than Direct. I have Dish and I have no complains about it. Yes they charge for receivers if you are a 1-3 star customer. If you pay in time and have awesome credit they give you the upgrade free and if you don't then that sucks for you! Your problem for not paying in time! I have awesome programming and they have amazing customer service! I love dish!! And I recommend it to everyone out there!
Posted by khalil on 2014-03-21:
Now we dont have aports time ohio, no high school bball or cleveland indians baseball. Im disconneting
Posted by mel on 2014-03-24:
Well, at the apartment complex where I live, HOA decided to go with resort internet which is dish internet and TV programming, the worst from day one, TV signal is always out, internet is very very slow, problem is that they wont let people get comcast back. I know COMCAST its a bit expensive but they are very reliable and internet is super fast. COMCAST over dish crap? Believe me I'm trying to play a you tube song and it's been 37 minutes and the song has been interrupted over and over again. as for tv programming, we got used to COMPLETE SIGNAL LOSS check your wires or CALL THIS NUMBER I call such number and a dude fro Philippines without a clue answers my call....
Posted by john doe on 2014-03-24:
Dish didn't protest your cancellation order because the rep knows what the company is like --voted the "most hated company in America" and they have to have a conscious at some point.....they took your orde to cancel--as my guess--as an "up yours Charlie" moment
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Service Termination/Equipment Return
Posted by HateDishNetwork on 05/14/2006
Oooh Dish Network gets mad when you cancel their service. Well guess what guys? Don't tell me on three separate occasions I can get something, then after you install tell me I don't get it. I cancelled this awful service after only two hours. TWO HOURS! Let the nightmare begin. I was informed by the gentleman who was oh so sweet until I stood firm in my decision to cancel my service that I had 15 days to return the equipment or be charged for it on the credit card I provided to pay my installation fee. Hmm okay. Since he said they'd send out boxes for the equipment to be returned that I should receive in a few days, I didn't think much of it. What about the equipment on the roof you ask? Dish Network doesn't pick up their equipment so I can either climb up there or hire someone to remove it.

Fast forward 6 days (no boxes) I receive a missed call from Dish Network. I call the number back and the representative doesn't know why I was called. Okay. I suggest that maybe someone was calling to see if I'd received the boxes to return the equipment. The representative says that is why I was called, that the boxes were sent out the day I cancelled and that I should receive them 7-10 days after the ship date. That's odd because that doesn't leave me much time to return the equipment. Fast forward one day (one week after cancellation) I receive a call from their account specialist who tried to get me to return to Dish Network by saying their customer service was superior to my cable company.

After arguing with this guy, who was incredibly rude after I didn't budge (sound familiar?), I again try to confirm that my boxes have been sent. Guess what? There is nothing in the system that says boxes have been shipped. Hey, guess what again? The boxes are a courtesy, Dish Network doesn't have to provide boxes, and I have to return the equipment one way or another or be charged according to this specialist. Nice. Guess what one more time. I live in California. The address to send payments is in California. The address to send the equipment back? Colorado. Of course. So now I have to pay my hard earned money to send this crap back to the worst company I've ever dealt with AND pay for insurance AND pay to get it there in 4 days or be charged. I'm not even sure I won't be charged after reading all of these complaints!

Dish Network: I learned about your tactics the hard way. You purposely don't send return shipping labels/packaging and/or send it out too late for the customer to get it back to you in time not to be charged. Then you charge their cards and send them through endless loops to get charges reversed hoping they'll give up. If there were some way to go about filing some sort of lawsuit against you for being a shady, disgusting company, I would. I hope to be done with you once I ship this equipment off. I can only imagine what people who had your service longer than the two hours I did have to go through. You make me want to bow down and kiss the feet of my Comcast service.

To anyone who has to deal with this same issue of returning equipment, think how they do. Be sure to include your name, account information, etc. in every box you send them. Insure your package, get a signature for confirmation of delivery/receipt and remember to protect the contents with shipping bubbles or those annoying pieces of foam whose name escapes me. You don't want them saying they received equipment but didn't know who it belonged to, that the package never reached them, or that it was damaged during shipping. Can't you just see that happening?

To anyone who is thinking of switching to Dish Network, think again. It's one thing for a company to have complaints about breaks in service due to the satellite but this company has complaints in the worst possible departments! They have awful customer service representatives, take your money, and hassle you on reversal charges. Take the hints and stay away.
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Posted by Anonymous on 2006-05-15:
How was the reception/quality using the Dish Network?
Posted by epeoples on 2006-07-16:
Totally agree. I admit I had some other bills I had to address so my Dish account fell behind. I called them to tell them that I understand why I was disconnected but that i still wanted the service by setting a date to pay them off. They told me they could do nothing for me and that collection proceedings are automated and cannot be stopped.

I received boxes in the mail to return my equipment with a notification that said I had 15 days to return it. Again I called and expressed my desire to keep the service by paying the account off on a certain date. They told me there was nothing they could do. Then they just took money from my account, $60 this time. I couldn't understand this because it had only been a week since I received their notification. I called a rep who told me that it's all automated no man knows the hour of these actions. So I said forget it. I'll return the equipment now. I no longer want anything to do with Dish Network.

I asked if a rep could come out and pick the equipment up and they said no. I asked if I could take it in personally to one of their local retailers and they said no. I would have to climb on my roof and retrieve their receiver and mail it with the turner boxes and remotes myself. It was the only way, I was told. I informed the rep that I would box their equipment up and send it back the next morning, which I did.

Two days later more than $400 vanishes from my account. They have now made my mortgage check bounce. I call them with the tracking information for my package and they tell me this means nothing until they say they received the equipment. My money will not be refunded to me until they confirm that they've received the equipment. I will not be reimbursed for overdraft or late fees caused by their actions.

STAY AWAY FROM THIS COMPANY. Once they have a hold of your credit card or your checking account they will not let go.

Posted by fromReno on 2008-06-02:
I am from Reno, and I am having the same problems. "Wait for the box" then no box appears. I have to pay to return with my own money, now the month is almost up because they told me to wait - so not only do I have to return, but I have to express! I picked up the equipment locally, but I cannot return it locally. I am so mad I am going to put in a complaint with the better business bureau and I suggest you all do the same.
Posted by froggy12 on 2011-03-04:
We have been with Dish Network for about 5 years now in two different cities and I have nothing but good things to say about them. I just cancelled last week and switched to DirecTV because my boyfriend is a SF Giants fan and wanted MLB network and some Bay Area channels. The thing is, if you read reviews for any of these companies, you always see the same complaints. DirecTV is no different. You call as a new subscriber and they treat you like royalty but after they get you and you try to call for customer service, they then try anything they can not to talk to you anymore. I think Dish has done a lot lately to improve their customer service. They sent me a box w/in 5 days to send all my equipment back and told me I had 30 days. Got the box today and I can take it to either a UPS store or USPS, which is super convenient. They tell you exactly what you need to send back and provide all the packing materials, etc. We definitely would have stayed with Dish if they had the channels we wanted. I personally like their DVR better having used DirecTV now for a week.
Posted by anony on 2011-06-27:
I also encountered lot of problem in Dish. They are the worst company to deal with and they will charge tremendous amount of fee in de-installation. Moreover, returning equipment back to them is hassle as you have to track until you get next bill.
Posted by kinthenorthwest on 2011-07-03:
I agree with you they are horrid if you cancel.
I have been with them for over 5 years now but had to cancel.
They have been stalking me on the phone...Over 1/2 a dozen hangups ...
Posted by mark mahoney on 2011-11-06:
big problems. my contract has been up over a year. they raised the price and when i switched to direct they tell me it will cost me 15 bucks to send back their equip.i also have always paid a 5 dollar a mo. for the service plan that is supposed to also cover shipping.i read the entire book and contract at least 20 times and could not find anything that says i should have to pay this.i just cancelled dish today,and they got me so upset .the worst i have ever seen.i told them i will pay the couple of days they think i owe them but as far as the 15 bucks ,i would spend a thousand to fight them instead of 15 for their equip. if it was mine i would pay if i wanted it back.DISH NETWORK SUCKS . i don't usually take time to carefully look at bills,but i dragged 4 yrs. of dish bills out today ,and found they have screwed me several times.who can i talk to, or write to about this.glad i switched,direct has twice the channels,and much better pic.plus about 5 bucks cheaper
Posted by gt on 2011-12-09:
You're preaching to the choir. It seems that everybody has been having trouble with this service provider, me included. I purchased their Dish Projection Tv with their HD receiver. Their logo burned an image into the screen, and they would not assume any responsibility for it. Later, they realized they had a problem and started to use "screen saving" programs to eliminate the problem. But too bad for all the consumers that suffered the image burns. Also that sold an HD "off the air" receiver with the deal, but once you discontinued their service and went to strictly "off air antennae reception", their receiver "software" would not let you use the receiver, unless you were still connected to their satellite dish!! Well, "Mene, Mene Tekel", their days are numbered, what with all of the video streaming and other free programming being presented over the internet. The competition is high now, and we don't have to rely on their "birds" in the sky any longer. And they have not been working too well anyway with the "solar flare" activities. Dish is feeling the pressure and will be "acting out" even more now. Stay away from them and turn to the internet for your viewing enjoyment. It is getting to be a real competitive video entertainment market out there, and advertisers are going to be offering a lot of new "free programming", or other purchased entertainment at a greatly reduced rate over the internet. To Dish Network...."What goes around eventually comes around....and I don't feel a bit sorry for you"
Posted by j magee on 2012-03-29:
I recently switched from DISH to Verizon Fios which is more reliable and less expensive. Also a much better signal. I went through the same routine about boxing up and returning their equipment including dragging out an 8 foot ladder to retrieve their $20 lnb.I'll be taking their stuff to UPS today to ship back, It should be interesting what happens next. Fortunately I took pics of all their gear in the box so there is no back and forth about missing stuff. But fortunately I'm friends with 2 very good and aggressive attys in Fl. Good bye dish and good riddance.
Posted by Donna on 2012-06-25:
Seems like a lot of us in FL are getting ripped by Dish TV/I called eight on your side/Tampa,FL Channel 8 news for some advice. This the worst financial rip off contract I have ever gotten involved with. I was happy with Bright House Cable,but my husband seen the add for $29.99 a mo. deal and here he went on the PC signed up for auto payment. Two year contract,one frustrating go around. He died now March 24,2012. I just now got the boxes for equipment return. Thank havens his auto pay was done with his back card only so the bank stopped his card right away. Even with the return information,not any photo looks like my stuff,except the receiver. With storm Debby,I had to wait now to get things done. I had to go online to even know where to get that dumb thing off the sat.(thank havens mine is on the lawn),but Storm Debby'. down pours not a help.Now I am still confused about the darn switch,I have no idea where it is and photo on the paper they sent me doesn't help. Wished I had paid more attention to the installer setting things up. Age 64 no one to help me move a big heavy TV,I am ready to pay bright house cable guy to come help me-this is the last time I will ever deal with dish TV unless it is in a court room to shut them down. Nice to know I am not alone,but mad to know once they get your credit info or debit bank auto payments,they treat so many people this bad and are getting payments whether you like or even get your service to work. All my poor ill husband wanted to do was watch TV at a reasonable price,cause we are on his retirement only. For now I am with no TV for a month now,didn't even know storm Debby had been named,cause my PC got line problems due to the weather and I couldn't get online. My radio keep loosing its signals,static would take over. Soon as I get the money-I am getting a hand crank weather radio. I need to find some PC music to chill out now.
Posted by Joe on 2012-11-05:
1.5 hr. wait time for customer service. $430 early termination fee after 2 days of service (signal stopped working). $200 for the receiver because it took over a month to get the box AFTER the deadline. "Executive" resolution "Supervisor" could barely understand English. Never thought something so harmless would turn into such a disaster. I should have checked reviews before because it seems like this happens to everybody. You would think there would be laws to protect consumers from these unfair practices. Hope they build their reputation back before everyone switches to Comcast. But I'm sure they are already aware.. Oh well you live and you learn.
Posted by Allz on 2013-04-09:
I'm moving to apartments that do not allow satellite. Have had 2 year Dish contract for 5 months, called them to cancel, they were going to take the early termination fee of $350 right out of the account I gave them when I signed up! I feel like an idiot for not reading the fine print, I've always had cable and if I had to terminate because of a move there was no huge fee so I was unaware of this practice. I CANNOT afford to have that much come out of my account right now! My solution was to just keep the service even though I cannot use it, and reducing service to the bare minimum which is $36/month, will terminate later when I can afford to. If I had it to do over I would NEVER sign their damn contract, in fact I wouldn't even use them if there were ANY alternative!!!
Posted by Michael on 2013-07-01:
I had DISH too. They threatened to charge my card. I called the bank and they changed my card # for me. Returned my equipment and still haven't been charged the cancellation fee!!!
Posted by R zubiate on 2013-08-25:
I agree that we should not be bearing burden of disconnecting, packing, and shipping the equipment back to Dish. They should use their own money by sending a technician to pick up the equipment. Perhaps the individuals that have had to do this in the past should get together and present a Class-Action suit perhaps a judge will rule in our favor. I don't feel it's my obligation to get the equipment back at my own expense.
Posted by amyhoover3676 on 2013-09-04:
The CEO of Dish is Joe Clayton. His email address is joe.clayton@dishnetwork.com. If you have issues with Dish, you should email him and let him know!
Posted by Carl on 2013-11-08:
yup, same thing, waiting almost two years for "packing boxes" with a $317 bill in addition. (paid a month in advance 2 days before I cancelled). Who you gonna call ? BBB is in bed with BIG business. States AG's are too busy smacking down petty minutia. Dish is the absolute worst, and nobody in Government gives a dam. I notice a previous post "E-mail CEO, Joe Clayton", what a joke.
Posted by almost a customer on 2013-11-12:
Glad I took the time to read some reviews . I was just about to call dish about their service , think I'm gone stay with direct tv
Posted by Bob Koniption on 2013-12-08:
I have Cox Cable at this time. They are the cause of their own problems. I was going to switch to Dish, but then I read the reviews and I'll avoid them. I had better look at some other satellite service.
Posted by Jaycee Gorrell on 2014-01-02:
I have DISH TV I have had it for a little over a year now and I love it but I have NEVER EVER been late on a payment or had any other issue with them. I have been reading all these comments and I think I will be cancelling here when my contract is up. These experiences are horrible and just my luck they will happen to me. I was looking at getting internet through them is how i stumbled upon this forum but i think i will call AT and T I would rather pay extra money for good quality. God Bless Everyone.
Posted by Lou Bruno on 2014-01-19:
i am about to send back my equipment and realize i have misplaced the return sticker that goes over the one on top of the box. iI am just going to take it to the dish headquarters here in pittsburgh and video the info with my iphone. This was for sure the biggest problem i have ever had with a cable company.
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Dish Network Illegal Billing Practices and Lies
Posted by Kystorm on 12/01/2012
ENGLEWOOD, COLORADO -- Dish Network Charged my credit card and than charged my checking account.
When I confronted them they admitted but refused to refund. I have had 2 individuals tell me they have submitted a refund but it is only a lie. They will tell you it takes 3-5 days but I have waited almost 12 days and still no refund. You will get several technicians claiming to help but their real purpose is only to stall.

Do not use their Auto pay service. Do not give them your checking/debit account info. Do not give them your credit card info. Even better, do not enter into any contract with them.

Dish network will charge you as much as they can get away with until you cut off their revenue sources.
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Posted by madconsumer on 2012-12-01:
sadly, they have done this to thousands of other users. as you said, best to avoid them entirely.
Posted by msnye on 2012-12-01:
Next time you call them them a deadline to get that refund or you'll be filing a criminal complaint for fraud, theft, and conspiracy to commit fraud/theft. And then do so with your local DA. Get a writ of mandemus if necessary.
Posted by Mike.H_DISH on 2012-12-06:
Hi Kystorm, my name is Mike Houston a Social Media Representative at DISH. I understand you’re upset with DISH right now about the charges to your account and I am more than happy to help you today. If there has been an over charge to the account, we will process it and refund it to the payment method that it was taken from. If that method (credit card or checking account) has changed, we will mail it out to the customer. I am happy to check the status if the refund for you would you please e-mail me at: michael.houston@dish.com for further assistance?
Posted by gelafontaine on 2012-12-15:
As you have done here, broadcast your experience so that more people...and potential DISH customer's purchasing decisions may be influenced by your report...and let DISH know you are doing so. DISH must be confronted with loss of business for them to come around to your way of thinking.
Posted by LeoM on 2012-12-31:
Sounds to me, for US customers, there's grounds for a class action suit. Might motivate DISH to treat their customers a little better. :D
Posted by Storm on 2013-01-02:
If ever the customers do engage in to a class action lawsuit ... I am in there. Sorry Michael Houston but I have washed my hands of Dish and the 4 technicians before you that claim to be able to help also. $40 bucks is a cheap loss to take now rather than a higher one later.
Your breach of contract is my gain according to my States Attorney General Office..
Perhaps we will see each other in litigation one day?
Posted by simplyjeff on 2013-01-24:
It would help if you made sure that everything is in writing. Have them email the contract to begin with and every time you communicate should be by email. Send a copy of the email every day until they respond. If it still doesn't work you'll have written evidence if you decide to go to court.
Posted by Inez on 2013-06-10:
I had Dish back in 12/2011 when I moved from GA to MI. I allowed the service to laps in Oct of 2012 and returned my equipment and was charged a $150.00 early termination fee. I received a bill on April 2013 for $19.99 for service which I do not have with a late fee, so I called and the lady said she could waive the late fee and welcome me back and my new rate would be $14.22 plus tax with no contract and no early termination fee. I told her that I really did not need or want the Dish since I now have a full WiFi TV. after a while of talking I finally agreed to come back for a couple of months if the would bring out the equipment the next day and get it all hooked up at no charge to me. No one came. I received a call on 6/10/13 that I had a past due bill of $14.22 and if I did not pay today would get a late fee, I called. I spoke to a women who told me that I was still under contrtact from 2011. She finally transfered me to a "manager" who told me that yes I was still under contract from 2011 since the early termination fee that I had paid back on 11/5/12 of $150.00 had been reveresed in their system and was being applied to my account since 11/5/12 at a rate of $14.99 for 3 months and $19.99 for 3 months, although I have no equipment nor did I know that this had been done. I was told that I am still under contract until 2014, although I have already paid my early termination fee, and that if I want to end my contract I have to pay my early termination fee of $150.00 again. I am all for a class action law suite.
Posted by DISH NETWORK FRAUD on 2013-06-23:
I signed up with a third party authorized Dish Network reseller a year ago.I was told I was able to cancel at any time.

My contract was on a month to month basis:. First of all I never really looked at my bills now that I really need to cut back on my expenses, I started looking at ways I can cut back and save so I started to take a look back at all my bills and my cable caught my eye and I started to see that I was paying more than I should have'. I was actually already paying close to $70 a month!. Well, what I sighed up for apparently wasn't what I received after all and now that my Cable has gone up to $70/.00 a month I called to cancel it and I was told I signed a 24 month contract and if I wanted to cancel it I will have to pay $270:.00 as an early cancellation fee..

I never signed a contract/.

The only thing I signed was the installers PHONE that he told me to sign stating he installed my cable and it was working properly..FRAUD is all I can say about DISH network. I think We need to seriously think about a class action lawsuit. This can no longer go on.
Posted by Margaret on 2013-09-06:
After reading so many Dish reviews, why does it take a bad review to be written that a Dish representative decides they want to look into a persons complaint and help them out? Why didn't they help out when the customer initially contacted Dish? I have yet to read a good review.
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Return Equipment Scam
Posted by Bp1969 on 08/24/2013
I too have been a victim of Dish Network Equipment Return Baloney. I canceled my service in March of 2013 and the first fellow I spoke with was pretty pleasant. I was told that since I had been a loyal customer in good standing for so long that he would wave the $17 shipping fee to return "their" equipment. He also stated that I was due a refund and that would be processed when they had "their" equipment back. I asked which receivers they wanted and he gave me the number of one, I asked about the other 3 boxes and was told that I had been with the company long enough that the receivers were under the program that after two years, you owned them. I didn't think that was the case for the DVR receiver so I stored them in my basement . In about 5 days I got a box dropped on my front porch, inside was a list of the receiver to be returned, I packed it and dropped the package at a UPS store . In about a month, to my surprise, I received a bill for Dish Network Service.

I made a phone call to customer service, the guy on the other end said that it was a mistake and that he would correct the problem. I also informed him that I had received notice that they had received there equipment and I wanted to know where my return was. The fellow told me that returns were not automatically issued but he would put in a request for me and I should receive it in short order. Fast forward about 3 weeks and in site of about 4 days I received a refund check and another bill for service. About this time I'm thinking that something is pretty fishy, I log into our account and find it still shows a balance and they still have my credit card number and my bank account number, where we paid our bill. I call customer service to find out why my bank account number and credit card number is still in their system, and vehemently tell them they are no longer authorized to have access to my bank account or credit card and I want them removed from their system. I am shocked when the lady tells me it will take 10 days to make that happen, as it only took about 2 seconds for them to have access in the first place. I got off the phone with her, called my bank froze them out of my account and changed the number on my credit card account. Now that I'm protected financially, I call back about the false charges, I finally get to a supervisor and after she researches my account she says I have not returned their equipment and that's why I'm getting billed, I tell her that I have not had dish service since March, I have a notice where I have returned the equipment that they requested and they have sent me a refund check for service. This doesn't seem to faze the lady.

In a few seconds she tells me that I still have a DVR receiver that is theirs, I tell her that if they would have asked for it the last time they sent me a box they would already have it. The lady says she will send me a box to return it but I will be charged $17 dollars to return it. I inform her that I will be glad to drop her equipment at the nearest dish facility, but as far as me paying to return "their" equipment, that is not going to happen, click. In about 5 days I find two boxes on my porch to ship one DVR receiver back, I pack the receiver in one box, an in a effort not to confuse them by not returning two boxes I put a note in the other and ship them both. Fast forward till today I'm still getting bills saying they won't restore my service until I pay the $18.42 to ship "their" equipment back. I am starting to get phone calls from someone I can't hardly understand about my delinquent account, to which I reply I am not paying it. I guess I will put a note in my credit history at the three reporting agency's, and spend my spare time telling everyone that will listen what kind of company Dish Network turned out to be in my case.

I'm not angry with the people at customer service they are just doing what they are paid to do. But somewhere up the corporate ladder there is someone that put the policy of making you miserable If you chose to drop their service. A word to the wise, be sure before you sign up for any service with leased equipment that you know what their policy is on returning their stuff.
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Posted by CheriT @ DISH Network on 2013-08-25:
Hi, my name is Cheri Torres and I work on the Social Media Team at DISH. I can definitely understand how upsetting this is for you and I would like to help. Can you please send me your account information in an email to Cheri.Torres@Dish.com? I look forward to assisting you. Thank you!

Cheri Torres
Social Media Representative
Posted by Charles McLaughlin on 2013-09-08:
I too had the same experience with dish where they tried to bill my credit card for over $200, I will NEVER do business with dish again and as the saying goes Buyer Beware Dish is a RIPOFF company!
Posted by Duane Hadley on 2013-09-08:
Hope you learned a lesson about these scum bag vendors, Once you give them your visa account number your screwed. When I cancel something I make damn sure I record the transaction. It took me lesson # 2 to wise up, they will do it every time!!
Posted by Neil on 2013-09-08:
The comments were most informative. I was going to switch from Comcast to Dish
Posted by Clayton on 2013-09-08:
It's been over 2 years since my experience with dish. I simply didn't argue with them and told them that I would no longer recognize ANYTHING they sent me by ANY means. This was immediately after I canceled Dish service and they sent be a box to return THEIR equipment. THEY PAID THE FREIGHT. They hate it when you know your rights.
Posted by Carl on 2013-09-09:
Go with DirecTV, that are 1,000 times better than Dish Network!!!
Posted by Robert Wilson on 2013-09-09:
The problem with DN is that the right hand don't know-------------------------.
Posted by Barb on 2013-09-24:
We switched from Cox to Dish in Jan this year - the worst decision we've made. We are convinced that they are told to say anything to shut you up. When we called every few days for 3 weeks telling them our service kept cutting off, they would not send a service man to our house. Kept telling us to "reset" the TV set which we did. Finally a supervisor, a man who said he was the "last resort" for us and was the one who dealt with "difficult customers", sent a service man to our house. He immediately said he had brought a new box because from the symptoms we had, he knew immediately we had a bad box.
He told us that Dish customer service reps laugh at the customers and are told to get rid of them - just tell them anything.
We hate dealing with Dish. I will pay by bill monthly by check from now on - not automatic withdrawal either. They are not to be trusted.
As soon as possible we will switch back to Cox. They spoke English and did not lie. They have added charges to our bill.
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Know before you buy DISH Network
Posted by Scapegoat123 on 07/16/2004
I work with dish network and just wanted to post some information that people can better use for their judgment when they buy a DISH Network product. Don't believe when you buy products under FREE FOR ALL promotion that you aren't getting verified by Equifax credit agency or their own credit verifies system. DISH Network doesn't want bad customers and what they have done is now forced everyone that wants to get DISH Network programming to have a Social Security but what they don't say is that it must be in good credit ratings. DISH Network is starting to discriminate against bad credit customers or customers that don't have a SSN. Some of the excuses you will here is that the system cant verify your SSN and there for you must pay an extra $200 to obtain DISH Network.
When it comes to the contracts I must say and urge customers to really read the fine print. There is a lot of information they wont say to have you locked down for the contract period. The best thing a customer can do is agree to sign any document as soon as the work perform is finished in your house and you have been fully satisfy. If not dont agree to get DISH Network and call another retailer/dealer location. They all are governing by the same rules. One more piece of Advice, if you did a contract I would urge you to replace the Credit Card you used. As they will use it to charge any type of bills they feel they should charge you. Never pay a bill with credit card if you dont want to dispute charges dish network has done to your credit card. The best thing you can do to get out of a contract is complain everyday to DISH Network with I am not getting any signal I refuse to pay in till I get signal and close that credit card account and get your self a new one.
The reason why Dish Network satisfaction with customers has gone down Is, DISH Network works with a dealer based network. A Retail location sells you the equipment and the retailer/dealers gets his/her commission from DISH Network. Most of the time its not DISH Networks home base of installers that are installing DISH Network products, its the dealers. The problem is that DISH Network had begun taking commissions out of dealers when the customer disconnects. The system works like this. You purchase Dish Network product at Bob Satellite he installs it; Dish Network pays him for commissions. The problem is that Dish network will take away the retailers/dealer commission if you disconnect within a 230 day period and the retailer/dealer is left out of his commission for the work he perform on your house, For whatever reason the customer deactivated. The outcome is the dealer losses his earnings and receives a mark for having a disconnect customer. If the retailer has approx 5% disconnects he will have to pay penalties for each equipment hi/she sells. This forces retailers to hustle customers to sell more products and sometimes leave important information out to get you to subscribe. Its really not the dealers/retailers/ fault but DISH Network / Echostar executives which are beginning to strong arm everyone. Each year there is less and less commissions paid to retailer/dealers for products they sell and install. Dish Network used to rein burst dealers/retailers $99 plus $40 each addtl. receiver for free installations to customers. It was all well dealers where able to perform perfect adequate installs on customers homes. Today DISH Network only pays $25 for providing the customer with free installation. What technician will work for $25 to install a house which may take up to 4 Hours. As you see the retail/dealer location has to cut corners to perform installs at customers houses. Keep in mind DISH Network is still charging customers more and more each year for programming and earning more and more profits each year and cutting more and more each year Retailers/dealers earnings. Keep in mind they also have to make ends meat to survive. There is no organization or Unions where Dealers/Retailers can protest DISH Networks new implemented rules. If you do they will cancel your dealership. This kind of strong arm is making Dish Network the giant it is today with 10 million strong customers.
DISH Network used to be great when it wanted to attract new customers, but now they have enough customers to strong arm everyone; Customers and dealers/retailers alike.

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Posted by sanford31031 on 2004-07-17:
I've been a Dish Network customer now for over 4 years. Never had any problems except for the price continuing to increase. You gave a lot of excellent information! May have to change now!
Posted by mauikitty on 2004-08-07:
I was thinking of getting DISH network for awhile now. I have this site bookmarked. http://www.vmcsatellite.com/channels/home.cfm
Notice that the offer deadline has been changing. I always wondered why they asked for the SSN. Now I do! Thanks.
Posted by Judy on 2004-08-16:
When it rains, wind blows, satellite goes too!!!! They went up on rates; no contact before charging; may cancel after contract is up!!!
Posted by Droegun on 2004-11-04:
This guy has some points to consider. Before you decide who to select as your TV/SAT supplier consider all good and bad from both avenues.

Posted by Droegun on 2004-11-04:
sorry incorrect site.

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Poor Customer Service and Total Rip Off
Posted by on 04/09/2003
BREA, CALIFORNIA -- Do not do business with Dish Network, they provide poor customer service and try to punish consumers who terminate their service.

I notified Dish Network that I was cancelling my service. They refused to come and get their dish off the roof or take their receivers back, I have three. They said they would send boxes to ship them back to Denver with a 15 day limit or be charged $600.00. They kept trying to get me to buy the equipment, no mention of, "gee lady climb up on your roof and pull the cap off the satellite dish also" was ever made. I had to call 3 times to get the boxes, when they came it was 9 days later and they only sent 2 boxes and only 1 shipping label. Then if this wasn't bad enough, they sent directions on how to climb on top of a roof to pull the cap off the satellite dish. I live in a 2 story townhome and this is not possible for me. I spoke with very stupid supervisors who all said, "well, you signed a contract to return the equipment". Return, yes, climb on top of a two story roof because they refuse to come get the dish no. I would never do business with this company again. They are angry because I won't buy the equipment and this is just another way to punish a consumer for changing to cable.

Their techicians are trained for this type of service, I am not, they are putting my safety at risk due to poor customer service. Never, Never, Never due business with them. And as for the last service person I spoke with a so-called supervisor by the name of Brandon Poggi of Texas, you ought to lose your job.

First thing I did was contact my homeowners manager and suggest they not allow
Dish Network here anymore, if any homeowner wants it then they need to attach it on the patio and not on the roof. We already have cable hook ups anyway.
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Posted by Anonymous on 2003-06-09:
You signed the contract, if you didn't read or understand it, too bad for you. They can ultimately sue you for the cost of the equipment so it's cheaper to hire some handyman to take it down than pay for it later. I've never had a problem with Dish but I read and understand every contract I sign. How is it their problem that you didn't understand what you signed?
Posted by Anonymous on 2003-10-16:
It's funny how many people don't read the contract they sign, then come on the internet and complain about the terms. I've read my contract, it says that YOU are responsible for returning the equipment. It doesn't say THEY are responsible for picking up your equipment after you decide to stop providing them with revenue.
Posted by fullofgrace on 2004-05-12:
Good going on contacting the Homeowners Assoc...I've had trouble with themjust a couple of nights ago, and will be making many complaints to whoever i can about this company.
Posted by glennakim on 2006-01-28:
I wonder what their response would be if you fell off the roof and seriously injured yourself trying to get their equipment down. This company is expecting people to take down equipment that was installed by professionals with ladders designed to reach several stories. Maybe after they get sued enough times from people injuring themselves, they will change this policy.
Posted by PayItForward on 2006-02-07:
Thank you for posting comments about Dish Network. I will NOT be buying their services!
Posted by tuomoks on 2009-05-11:
After reading this and other I'm a little confused? My contract also says that I have to return the part of dish(es), the switch and receivers but doesn't say that I have to climb to the roof, etc OR that I even have the rights to demount their gear that is owned by Dish and was installed by them? So - can I rip them down by pulling the cables and if they break, so what, I'm not a trained for that kind of job AND in no place promised to hire or pay for that service? Let's see, have to call them - ONCE!
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Return of Equipment
Posted by Liberty82645 on 06/02/2012
RIVERDALE, GEORGIA -- I cancelled my service after the two year contract service due to poor reception. My return box has an insert telling me I have to return the LNBF from the dish on the roof, and the switch that was installed in my crawl space or be charged $149 for failure to return those items. They used the dish already on the roof so they didn't ask for it. I read my original contract which says $50 for failure to return the LBNF and doesn't mention the switch. I am a disabled 65 year old woman and my contract didn't give the location of the LBNF in that paragraph. I will be forwarding my complaint to Better Business Bureau, the FCC, my state's Consumer Protection Agency, AARP, and filing a complaint with the agency charged with enforcing the Americans with Disabilities Act.

If they want their equipment returned they need to mount it in an accessible location. They are trying to charge me $149 for a $50 charge that should be $0.
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Posted by trmn8r on 2012-06-02:
The LBNF is mounted at the focal point of the antenna dish, so it's that thing you see suspended in the center and in front of it.

If the installation included a switch that they know is in your crawl space, you'll have to return it or pay for it. An LBNF is relatively low in cost ($20-30), and my guess is they may want it to prevent others from using the dish without paying.

I don't believe being disabled has anything to do with this - if you can't do the work and it is required, you will have to pay someone to do it. The ADA certainly is not a factor.
Posted by CheriT @ DISH Network on 2012-06-05:
Hi, I would like to apologize for any inconvenience this has caused you. If you are unable to safely remove the LNBF from your roof I would be more than happy to help get this fee waived. Please feel free to email me directly at Cheri.Torres@Dish.com with your account number or phone number on the account so that I can better assist you. Thank you.

Cheri Torres
Social Media Representative
Posted by Comfortably_Numb on 2012-06-05:
cheri, you sound like a godsend for this poor woman. as a dish customer myself customer service has never let me down. i must ask what is this nonsense going on with amc? you drop amc and its networks and i'm going to seriously consider dropping you.
Posted by CheriT @ DISH Network on 2013-10-15:
Hi Comfortably_Numb, I would be happy to clear up any confusion about AMC for you. We do not have any plans to drop AMC. We have reached a long-term agreement with them. Please feel free to email me if you have any further questions or concerns. Thank you.

Cheri Torres
Social Media Representative
Posted by jack on 2013-11-08:
Hello Cheri Torres,
I don't think that Comfortably_Numb, got your post, since you are almost a year and a half late in reply. Do you really work for Dish LLC ?
Posted by Margaret Semelfo rf t on 2013-11-20:
I had Dish Network for many my Dish Network is too high I pay over $100 and I still don't have anything I am fed up with DISH Network prices
Posted by Kimesco_DISH on 2013-11-22:
@Margaret Semelfo rf, my name is Kim and I form part of the Social Media Department with DISH. It would like for you to know that it would be my pleasure to review your account and search for possible available resolutions regarding your monthly rate. Please email me at :kimberly.escobar@dish.com with the phone number on your account so I can begin helping you.

Kimberly Escobar
Social Media Representative
Posted by Anne Cole on 2013-12-01:
I am also in the same position as above with the problem with returning equipment to DISH. I recently this week received my box to return equipment and wanting the LBNF from the roof that is 20 plus feet up. My husband is in a wheelchair and we have no ladder or any means to obtain the requested equipment. I cannot believe that a company would request faithful customers as ourselves to obtain something that is obviously out of our reach and no way to obtain!! i can see returning the box and controls but this is so far out of a request and has both of us terribly upset!!!
Posted by Scott Davis on 2013-12-04:
After 4 years of having Dish, and my dissatisfaction with Dish increasing the price and reducing the programs (offering nothing but commercial programs) I was ready to pull the plug. Two days before this Thanksgiving, the Dish receiver went out (power would not stay on) - called Dish Service ...asked then to replace the receiver. Dish said they would send a new receiver out to me by mail, and I should receive it in 2 to 3 days. I know they have a Dish service office with the receivers in the city and asked them to have a service tech swap out the receiver like cable companies would do. Dish said "NO" they don't provide service like that. The only way they will replace the bad receiver - is by sending a new one to me in a couple of days and for me to swap it out. I told they to cancel my service. That's when the person became hostile, and started telling me about sending back the equipment or I'd be charged. The equipment is almost 5 years old, the receive is bad, and obsolete. But they want it returned. And the LBNF is mounted on a 30 ft. roof. It's all spite, and giving a hard time.They's lost
Dish is a company whose business is providing service to customers and trying to keep customers from leaving or entice their return. Their service policy and personnel failed there. With the hostile treatment I've received - I will never return to Dish, nor will I ever recommend them. They have lost this customer for ever.
Posted by Barbara Durant on 2013-12-06:
Dish Network has the most unethical policies and practices! I implore people not to use them. Once they get a hold of your debit card or bank account, they will TAKE money from your account. I called my bank about it and they told me this is an almost daily complaint they hear about Dish Network. Dish Network requires a 2 year contract and after 1 year I had to move. They said I could put my programming into "pause mode", and pay a monthly fee for the remaining year, which I did. When year 2 was up, I called to return the equipment and cancel as directed by them. Shockingly, they reneged stating my contract had been paused too! Thus, I paid a year of fees for nothing PLUS an early termination fee! I requested to go back "on pause" during the same call and pay the monthly pause fee (for the rest of my life?) and they said they'd have to charge me a $12.00 reconnection fee plus $29./month since I was no longer eligible for "pause mode". A prerequisite for being a representative there must be "zombie robot Nazi style" Lots of apologies and lots of repeated narratives. I can't imagine working for such an evil corporation. I'd rather starve.
Posted by Unhappycustomer on 2013-12-11:
I too have been a DISH customer for many years but when I transitioned to HD it was a nightmare. They did not install correctly and wanted me to pay for additional trips to the house to fix. I am stuck with 2 receivers and 2 24 month contracts. I used to sing their praises....no more. I can't believe the lack of good customer service when the competition is growing. Sad really..
Posted by reality really on 2013-12-12:
Hello fellow customers you are leasing the equip when you lease a vehicle or motorized machinery you must bring it back they don't come and get it. they take collateral to make sure you return the equip or you are charged for it same m o . they use your cc on file if you don't return it. and it is cost effective to have one warehouse versus ten. read your contracts it is all there... know what your getting into. its not simple tv anymore the technology we use give you greater benefits, and yes its costly. your pat very little compared to what they pat to provide the knowledge isn't it nice to change the channel from your seat!!
Posted by Kimesco_DISH on 2013-12-14:
@Anne Cole, I understand your frustration with our service and regret the inconvenience we have caused you. Please know that it will be my pleasure to review your account and search for the best possible and available resolution for you. Please email me at: kimberly.escobar@dish.com so I can begin looking into this for you immediately.

Kimberly Escobar
Social Media Representative
Posted by Kimesco_DISH on 2013-12-14:
@Scott Davis, I want to thank you for taking the time to express how you feel and providing us very valuable feedback. I regret the inconvenience experienced with our service. Please know that it will be my pleasure to help you and answer any questions you may have. I understand that you are disappointed with our service, please know that I'd be happy to help and better your experience with us. If you need anything regarding our service please contact me at: kimberly.escobar@dish.com

Kimberly Escobar
Social Media Representative
Posted by Michael Salter on 2014-01-27:
After four years or so of rising bills and no offers of new promotions I decided to switch from Dish back to Century Link. Why should I the customer have to call them to get a lower price. It is a case of treat your best customers the worst.

My mistake, but I didn't realize that because I had added the new Joey system and 2 TVs half way through this four year period the two year commitment reset. Now they want me to pay an early termination fee. Must say I find the tactics of these firms similar to the cell phone companies and their contracts. Bring on a world without these type of contracts!

Overall Dish service was o.k. but not outstanding. Their termination arrangements and equipment return policies ($17 a box) leaves one with a very sour taste. I won't be back and certainly won't give any positive recommendations.
Posted by John Sylvestri on 2014-03-06:
On August 31,2013, I had Dish service installed at my home in Florida. When the tech was completed with the install, he presented me with his "smartphone" to sign the agreement. I asked him if I had 30 days to cancel the service. His response was "Yea, something like that".
After four hours of use, my wife, who is technologically disadvantaged, decided she didn't like the way the controls worked. I immediately called Dish to cancel the service. Since I had never cancelled my previous provider, I reconnected all the boxes that had been removed by the Dish tech. Since then, I have never personally received any other correspondence form Dish.
On Monday, March 3, I received an updated credit report from my credit monitoring agency. When I inquired about the report, I found that I owed Dish $64 and that it went to collections. With a bit of further investigation, I found that my wife, who felt responsible for the whole matter, had been intercepting and paying off the account. When I pulled up the info from the website, I found that she had paid over $700 in fees to Dish for four or five hours of the service we had on August 31, 2013. Spoke to the rep from the "Office of the President" on March 6, 2014. He said we owe what we owe and that he wasn't able to do anything about it. $700 for 4 - 5 hours of service? I'm really going to recommend Dish to everyone I know.
John Sylvestri
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Dish Network Is Using Deceptive Tactics To Lure Customers Into 2 Year Contracts
Posted by Sonalvv on 01/18/2010
LITTLETON, COLORADO -- I was contacted for a free DVR upgrade, that would also grant me a $10 reduction in my bill over 3 months.

Nowhere was it expressed that this meant that I would be enlisted into a 2 year contract under threat of a $300 penalty if I were to cancel it.

I had no previous contract with Dish, just a month to month agreement, and was actively looking into a better, more competitive AT&T solution. I am now deprived of my consumer freedom of choice of service for 2 years. (This was not an installation, just a simple DVR unit upgrade).

Many calls to Dish Network resulted in concerned representatives expressing apologies, but not able to void the contract, even when I had called within 24 hrs of the upgrade for the first complaint.

The upgrade was useless since the installer didn't want to take the time to install the DVR on the only Digital TV.

My consumer rights have been taken away as I am reluctantly locked in a 2 years contract with a $300 cancellation penalty.

You can read similar stories on many web sites. This is a widespread campaign of deception and abuse by Dish Network. This anti-competitive and anti-consumer behavior will continue until stricter rules on oversight of Cable/TV providers are passed.
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Posted by Starlord on 2010-01-19:
I agree with the OP wholeheartedly. I have posted how Dish scammed me into leaving DirecTV, then lied about renting the equipment and purchasing the service. In actuality, when I decided to go back to DirecT, then the equipment was not rented, but once installed, it was mine. This meant that the 'purchase price' for the equipment never termminated at a set price. Dish Network people lie like a wet rug.
Posted by bcd on 2010-01-19:
No signature=No contract
Posted by PepperElf on 2010-01-19:
not always.

your signature does not have to be a physical one in order to have it on a contract

when i ordered my internet connection i did a digital signature over the phone.
Posted by Square_Hedge on 2010-02-02:
Contact the FCC. (file a complaint online)
Posted by Cornelius on 2010-02-02:
Check out this class action suit against AT&T. I have AT&T as a cell phone service provider and am happy with them but I had a similar experience with CenturyTel which merged with another company recently to become CenturyLink. They could not provide me the service we agree upon so I dropped them. CenturyTel made all kinds of 'ruin your credit' threats but that was 3 years ago and I haven't received a ding on my credit. My scenario that I relayed to them was if I hired a contractor to re-roof my house and they only did half of it, I would not pay the contractor for any of it because that wasn't the agreement. Now yours is different but check out the ETF (Early Termination Fees) class action lawsuit at this URL. http://www.nj.com/business/index.ssf/2010/01/att_settles_class_action_suit.html I hope it helps :)
Posted by Cornelius on 2010-02-02:
Also, check the price of a brand new DVR that is exactly same in case they tell you that the DVR that you have is a new one and they can't return it. I'm sure you can find it on bestbuy.com or some other website by just google-ing it and check out the prices of the used ones too! That way you have the facts and prices in case they want to argue. Write down the dates and timecode that you have contacted them and the number of times you have talked with them on the subject. I am disgusted with how pushy these companies are and how they approach you about a product and then do a Benedict Arnold when you are not happy with their product or the additional fees attached to it! Maybe ask them if they heard of the most recent Class Action Suit against AT&T and the ETF if it gets down to the nitty gritty :) Good luck and let me know how it turns out.
Posted by Cornelius on 2010-02-02:
Google AT&T class action suit on early termination fees for several articles. Here's another article on the same AT&T class action suit on early termination fees. http://news.yahoo.com/s/ap/20100127/ap_on_hi_te/us_tec_techbit_at_t_wireless_fees
Posted by Southern Gentleman on 2010-02-02:
I think we have enough regulation already. We can all be better consumers if we READ contracts before we sign them. It appears that you did not do that.
Posted by Backlash2 on 2010-05-10:
Sounds like Dish is taking lessons from DirectTV! or Visa/Versa The early cancellation fee and the 2 yr contrace are trademarks of DTV.
Posted by jbg74 on 2012-01-24:
Dish and DirectTV have both lost a potential constomer for life. I have had nothing but the run around with them. I only wish i would have come here prior to calling them.
Posted by Lianne on 2012-08-02:
I too had these problems with them, now they have debited $200.00 from my bank accounmt out of the blue and there is nothing I can do about it other than file a dispute. they said that I agreed to this "clause" when I signed up with dish, but NEVER was I told I would be charged money from my account that I did not approve. I got up this morning and they had tken this money out of my account without my knowledge, it's been over a month since I terminated my service with them. They also gave me one week to return the equipment to them but it took 16 days to get the boxes delivered now they want another $150.00 for not having the equipment back to them 'In an timely manner'! I terminated my service with this comany because each time I spoke to them regarding my account they would quote me a monthly charge (which was different EVERYTIME I callled) and then when I got my bill it was much higher than it was supposed to be, customer service is as joke, you get trasnferred four or five times with each person telling you something different and nothing ever gets resolved. Save your money and your sanity AVOID DISH NETWORK LICK THE PLAGUE!!!!!!
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The truth about Dishnet after 13 yrs exp...
Posted by Dishnetthetruth on 03/09/2010
ASHEVILLE, NORTH CAROLINA -- Ok here is how it works the truth about Dishnet...they do not care about your service..And why?? I have done work for dish since they started..they are now using all remanufactured equipment for new customers.. so when we have what we call a new connect you get get used junk from the start..there's is always a catch to everything they do..And now have just had a price increase but yet the advertisement were the cheapest..Well thats a lie..Why the price increase cause they owe TV over 300 million for patient lawsuit on their DVRs..I have seen dish reshedule a service call.. for 5 stars customers because of shortage in equipment just so they could go do the new connect and lev the exsisting customer with no service..why so they could go get that 24 month agreement from the new customer..and so me as a tech knew n order not 2 have to sign another 24 month agreement I paid cash for a regular 322 receiver 150 bucks. and this month they had a price increase as of February 1 2010. and want 2 charge me 14 bucks a month to watch TV for something I bought..Bogus billing look people I can put your sat in when I'm asleep but hell I can't understand or read their billing..i called dish and was very nice and have been hung up on 3 times..i have of course their tech number for fast service for customers well thats a joke also 43 minutes I waited for help remember this is their tech line so we as techs can get thru fast to help our customers what a joke..here's..The real problem dish screws all their contractors so when and if you get a tech your lucky if you get 1 that knows what they are doing at all..We as techs old school techs take pride in our work...BUT DISH TIES OUR HANDS..So a lot of the time we can not even help the customer.. so you get resheduled again..A service call pays us 25 bucks now wow boy..SO REALLY WHAT U THE CONSUMER GETS..Is a company that don't care and a tech that don't care so how you figure your going to get good service..most unorganized company I have ever seen..This used to not be but over the years this has just got worse..Ur pay sucks if you get paid cause if they can get out of giving you your 25 bucks they will that 25 used to be 70..Dish also has third party retailers selling their service I have drove 60 miles to do 2 installs and when I got to the door the customer wanted to know where their new TV was..Needless to say I drove 120 miles roundtrip for nothing.. whats dish do I called them they laughed and said sorry..So I'm out of my gas and 2 jobs cause both were promised 2 TV's..Tell you what for all thinking of getting sat it's great if done right the first time..call dish see how long it takes to get a human..1 that speaks English at that.. then call direct and you will see what real service is they speak engish too..It is sad dish has went so poorly on their services..AND FOR GOODNESS SAKE DON'T.. GIVE THEM UR CREDIT CARD NUMBER OR BANK INFO IF U DO.. U WILL SEE SOON WHY I SAY THIS..If you want sat TV go get it from a local retailer who does the install and does care about there customers...And dish can not get good techs cause us who have been around from the start know better..Ur first question to the tech as a consumer should be so how long you been doing this..I have seen customers that looked scared to death until I told them I have done sats for almost 14 yrs..im not mad at dish.. I think it's sad for the consumer cause they have no idea what they are getting into read the fine print folks..Just thought it would be nice for people to know this b4 they get hung in a 24 month agreement..with a company like this..People need to know why their service sucks and how it really works.. THE TRUTH..we the people just need to raise cane to the fcc and put a stop to this madness...
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Posted by outragedintennessee on 2010-06-16:
Wow. They do suck! I cancelled my contract and just paid it out what I owed because I hate their lies so bad.
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