ORLANDO, FLORIDA -- TO ALL FUTURE CUSTOMERS TO DISNEYLAND... My personal experience: I just wanted to say I went to Disneyland on August 5, 2013 and it was a big disappointment to my 3 daughters ages 6, 5 and 4. After three years on our first vacation, after losing my wife, her age was 32, I decided to take my girls to Disneyland. First off, to get into the park it cost me almost $500.00. Then, walking around the park for a good 8 hours and spending another $300.00. My girls got so disappointed not even seeing one character throughout the park. It was very heartbreaking to my girls. I will not spend another dime on any Disney again and they will not see me again.
ANAHEIM, CALIFORNIA -- I have had Annual Passports for 2 years. This year I decided to renew my passports early (deluxe passports are $479 and I have 2). My passes expire on 8/15/13, if I renewed before the expiration date then I can continue paying monthly payments with paying the down payment. I'm currently paying about $33 a month per pass ($66 total). With my renewal, I will be paying about $39 a month per pass. I renewed on 7/23/13.
On the contract, it stated that the payment for my renewal will be taken out of my account on or around my anniversary date (8/15/13). After I entered my credit card information, it stated that I would be charged $0 today. So yesterday, I check my bank statement, and the normal payment for my current passes was taken out on 7/22 (the normal monthly payment of about $66). In addition to the $66, Disneyland took out the $79 for the renewal of my passes that do not take effect until 8/16/13.
I called to talk to someone in the customer service department and they transferred me to a recording where you leave a message to have someone else call you back to help you. So I left a message. 3 hours later I get a call back from some rude arrogant condescending ** that did nothing but talk down to me and responded to all of my questions with a smart ** response. It's sad that you pay almost $1000 for a year pass to this place, and they still have the audacity to allow their employees and managers to treat paying customers in that matter. I'm stuck for another year but I'm done with Disneyland after this experience.
ANAHEIM, CALIFORNIA -- Me and my wife were very excited about taking our kids to the happiest place on earth. So we started saving some money for a while. We have 2 kids a 6 year old and a 3 year old, both boys. So we finally got there after 2 hours 15 minutes driving from the city of El Cajon California.
As soon as we walk in there my kids wanted to ride the little train. They love trains. So the main train station was out of service and covered by this big gigantic piece of fabric with a picture of the main station. Space Mountain out of service for 50 minutes. Our day turned into a very frustrating day. We tried some other rides but not good enough. Our Disney experience was not a very good one. This just happened on Saturday, February 23, 2013.
ANAHEIM, CALIFORNIA -- Well I'm here now and Mary just did a show. We waited patiently till the show ended to get her autograph. As my daughter and I went to get it she was not only rude and avoiding us but she kept walking even after I said excuse me. The gentleman with her was very nice as my daughter got upset. He said just walk with us and I'll get it for you. Still even after we were with them she not once turned around to greet my 8 year old. I mean did she really think she was Mary Poppins??? That was just a great disappointment for my daughter's first time in Disneyland.
Family of 10 visited the theme park on the 15th of May to celebrate our son's 5th birthday! Travel time was 5 hours, hotel cost 750.00 and park tickets over 800.00 not to mention the food cost inside was too high for the crap taste and service! Disneyland is not the happiest place on earth, how could it be! 7 of the 10 rides we went on broke down in the middle of the attraction. :( We actually saw Mickey in Toon Town where he waited in a crowded movie trailer for an overpriced picture you could take with him, if you hurried!!! No characters were around the park, as advertised on every commercial!
Disneyland false advertises, charges way too much for everything and has a staff of very grumpy, lazy people to run their broken down rides! Thank you Disneyland for the miserable day and for of course no parade and no fireworks because the wind blew for 5 minutes and scared you off!!! Never again. Disneyland stinks!!!!!
My granddaughter who is 12 years old was initially denied reentry to Disneyland. She had been stamped earlier in the day, but the woman at the gate after letting myself in denied her entry and started drilling her about what time we had previously entered and when I tried to speak she shushed me and told me to let her answer. She was extremely rude and didn't even have a light to check if her stamp was still visible. She finally called someone in charge to the gate and after more questioning they let her in.
This left us both extremely upset and I told the person I thought that all that questioning was ridiculous being that we had purchased the 4 day Hopper tickets and they shouldn't need to do that because people pay a lot of money for their tickets.
I went to Disney with my family to celebrate my grandbaby's 1st year on May 12. As we arrived we saw two characters available for pictures. Since both lines were long I stood on one and my son and daughter-in-law on the other with the baby. Their line finish first and came over to me; I was still waiting on line. As I was telling my son who was carrying the baby to hurry, this employee came out of nowhere and told me I was no longer on line and when I asked him why, he did not give an answer and just kept bringing others in front of us.
I felt like punching him on the face. Disney should give a serious training to employees who make people have a bad taste about Disney. I'm the recreational HR Manager for my company and I purchase tickets on consignment. I will no longer purchase Disney tickets for my employees anymore, Disney can thank this rude employee. Disappointed.
WTF - No Fireworks!!! I was at Disneyland with my grand kids and daughters and we were waiting for the fireworks and parade to start. It never happened even though it was listed on their website, park events schedule, and several staff members told us where to sit and what time it started. I had been to Disneyland several times before, but it had been 15 years since my last visit. My question to Disney execs is what happened to the park? It is now monstrous in size and dangerously crowded. My granddaughter was almost trampled by people getting on and off rides. We were almost hit by cars speeding out of the parking garage after the park closed.
I will say the food was delicious and the service at the dining areas was exemplary. The ride operators were mostly very kind and we did get to meet many Disney characters. The lines were as expected, but the fast passes reduced waiting times by quite a bit. I probably will not go back because it was extremely expensive and my kids are too old for Disney now.
Excellent Job Disney Security!!! Went to Disneyland (Anaheim) yesterday and I actually saw Disneyland Security walk-out (kick-out) a family for using the Fake Wheelchair trick to get on rides. The busted guests were not happy because they were informed (in front of a dozen other guests within earshot) that their entire family's tickets were voided for the day! It was awesome!!!
In Fantasyland, we (and several other families) watched as Disney Security "tailed" the family from one ride to another as the family (who all were obviously perfectly healthy) took turns "acting" as the person with the disability to get on the rides via handicap express loading. Keep up the good work Disney Security!!!
It is plain that Disney couldn't care less about its customers. This is evident in that they sell over 300 to 500 thousand annual passports. The park only holds 70 thousand people. This means that no matter when you and your family go, all be it you will need to file for BK afterward, the park is guaranteed to be PACKED!! Further, the greedy shareholders and Board of trustees know that we are in a deep depression and still they charge twice as much as any other park out there. It is time to teach them a lesson and STOP going to their theme parks!