Dollar General Consumer Reviews - Page 4

I live in a small town in Ashland, Ms and we have a Dollar General store. Yesterday I was in there, like every day, stock was piled up, shelves were empty, lines were down the aisle from just one checker. I spoke to the Asst Manager. She said, "Our stock has been sitting here for two days and there's no one to put it up." This being a small town, people have nowhere else to go but there, and when the employees or the "Manager" doesn't give a hoot, and the lines are standing down the aisle from there being just ONE checker. People were griping and complaining. No one seems to care at this store.

I called the survey and wanted to speak my piece, but it only gave me one option, was I satisfied? I pressed 1 for no, not satisfied at all. This happens all too much at this particular store. Another thing, one of the cashiers, and I DO know her name, "Christina" is so very rude. And that's putting it mildly. Are you offered a cart when you come in? No. Are you asked if you found everything you were looking for? NO. Are you asked if they may assist you with anything? NO. All they care about is taking their frickin break outside to smoke while customers are left standing down the aisle.

This store is the MOST worst store I've ever seen. This happens all TOO MUCH! What good is it to have the stock if there's not anyone to stock it on the shelves? What good is it to have employees that care only about taking a smoke break outside? This is ridiculous! No wonder there's a sign posted on the door saying, "Hiring, need sales managers with experience." This store needs someone who can take control and see that ALL customers are satisfied. After all, if it weren't for the customers, there would be no business. I could say a lot more, but I'll leave it at that.

UPPER MARLBORO, MARYLAND -- I am a white woman. I went to the Dollar General in Upper Marlboro, MD so I could purchase some sugar free sweets for my husband's grandmother. (We don't have a Walmart or anything close by and the grocery stores charge an arm and a leg for sugar free things.) Anyway, when I go up to pay for my items, as the cashier was finishing up w/ the man in front of me, who was not white, I start to put my things up on the counter. The cashier pointed his finger quickly at the other cashier and yelled, "Go over there, you wait on her!" (Talking to the other cashier) Shocked, I said, "Excuse me?"

He then said "Shut UP! I wasn't talking to you!" and walked to the back of the store. Well, to say the least my mouth dropped. One of the other cashiers said, "Man, you can't talk to customers like that!" Another cashier said, "Yeah, he can't do that." I asked to speak to the manager on duty. When he came up, I was explaining what happened and the other two cashiers confirmed what I said, and the RUDE cashier comes walking back up front while I'm telling the manager about what happened and told me to "Shut up Lady!" yet again. I took down names and numbers. I said I wanted the name of "THE" store manager.

I called and spoke to her. First she said, "Well, this is a he said she said thing" and I said "Indeed it is not, I have witnesses.YOUR EMPLOYEES" She told me that this was inexcusable behavior and that she would need me to put the incident in writing before she could do anything. So I brought it in 2 days later. She stated to me on the phone that "I shouldn't expect him to get fired… After all this was his first offense." Now here is my issue. If it were a white person waiting on me and I was African American, would something be done then? Wouldn't he have been fired on the spot?

I'd like to know why I have less "Human Rights" than anyone else does and why it seems to be excusable for someone to treat "ME" this way. I truly believe this was racially motivated. And the fact that I am a young white woman, I am supposed to chalk it up to just rude behavior and just let it go. Well people, if we just let rude behavior and racism go no matter what color we are, it will continue! If I do not stand up and say something about, it goes unnoticed. I am tired of living in the DC Metro areas, and am expected to allow myself, or my family to be treated horribly. Is not customer service still customer service? Or does it not count for me...

HUBER HEIGHTS, OHIO -- I have worked for Dollar General in Fairborn, Ohio as a store manager since August 1999. On April 14, 2001 I was injured on the job while unloading a truck. I injured my back and rushed by medic's from the store to the hospital. The doctor put me on limited duties until May 4, 2001. Four days before I was to go back to the doctor for a re-check, my DM at the time, Judy **, threatened me. She told me workers comp or no workers comp, she was going to pull me out of my store and demote me.

On May 4, 2001 when I returned to the doctor, he 'blew up' at what the DM said and he did not release me, he took me off work until May 18, 2001. I showed the paper to Judy ** and she said, no way am I going to be out that long on workers comp. She told me if I am she'd fire me. So I continued to work in severe pain. Then on May 13, 2001 I open and closed the store as normal.

On May 14, 2001 I got a call from the bank we bank at and they told me that a deposit from the night before was $730.00 short. I stated that's funny I had TWO WITNESSES that saw me court the money, put it in the bank bag, seal the bank bag and they followed me to the bank. I notified my DM and the company's cash audit. Well, today, May 18, 2001 I was discharged for taking the money. Dollar General blames me for the missing money.

About 2 years ago the same thing happened and the manager at the time WAS NOT FIRED, she was given a lie detector test. I was wrongfully discharged without (Judy ** got her wish. She wanted me fired anyway) an investigation by Dollar General and Dollar General would not abide by the worker comp laws. If you like to talk to me I can be reached at this email address and or can be reached at **.

To help keep me as a potential future customer, I would like the following: I want a full investigation including the bank tellers, reinstated in the same position with no loss to back pay and benefits and I want my store back. At the very least I would like a response from your company regarding this incident.

COLUMBUS, OHIO -- Today I went to the Dollar General to buy two gift bags for my two kids birthday gifts. While I was on the line, there was a white lady in front of me. She was suddenly called by one of the cashier who just opened her register. I was last on the line and I had only two bags and the white lady had a full cart. I didn't say anything, I just looked at the cashier and she asked me why I was looking at her that way. I told her that I have only two items and I was last the line and usually the last of the line is called first when a new register is opened. She said "it is different here." Once I was ready to check out with the other cashier, the cashier told me "you can leave."

I was angry and I throw the money on the belt. The cashier got upset and said she won't sell to me anything and that I need to leave the store. They were chasing and screaming at me to leave the store. I may be shouldn't throw the money at the belt but I felt discriminated because of my race and the way I dressed.

I am a beautiful young African, accountant and mother of three. No one deserves to be treated that way and there is nothing to do because a police officer told to me that "they have the right to not serve you in their store without a valid reason." It is the Dollar General on the Morse Road. I forgot, they told me to go back to Africa.

CLARKSVILLE,, VIRGINIA -- My daughter & I were in the marketplace for over 30 minutes shopping for grocery items. We got bread, milk, Chinese foods, Mexican foods, cereal, laundry detergent, softener, etc. As we were checking-out the items, I had to keep running my charge card through the acceptance slot several times before the manager showed up. They then called for information from their head company and they said that Platinum Mastercard was not accepted.

We had over the amount to pay for this purchase and we do not understand why we were denied. Because of this denial, we will no longer attend to the Dollar General stores anywhere on the USA. Why did you deny our business when we have been reliable customers to you and this is causing problems just because we are honest Americans. I see you accept other people and I think this is called discrimination against my daughter, who is handicapped, and myself, who is a retired senior citizen. Where are our legal rights that have been denied by a store that has been good to us until tonight round 8:45 pm. You will no longer receive our business. Thank you.

OOLOGAH, OKLAHOMA -- I and my family have been shopping at the Dollar General in Oologah, OK for the last 4 years. A year ago my son's ex girlfriend's sister in law started as working as the manager. Over this time there have been small infractions that she has started with my oldest daughter including but not limited to trying to get a cussing match started in the store by accusing my daughter of throwing stuff off the shelves into the floor. When in reality a child that was with my (grown) daughter had bumped something and knocked off by accident and before they could pick it up Diana jumped on them.

But the latest and incidents have been worse and more humiliating, he and her employees have started chasing us around the store and popping in and out from behind shelves acting like we have stolen something. We shop at that store daily and have never stolen a thing and I'd like to see any proof they have. Because at this point I'm calling my lawyer and filing complaint charges against Dollar General Corp. for harassment and slander because we have heard them blatantly call us thieves while we walk by. And my proof of their actions is on the monitor records in the store that date 12/19/2010, 12/20/2010, 12/21/2010 and now 1/3/2011.

INDIANA -- I frequent your store in Martinsville, IN quite often and I'm getting a LITTLE tired of the clerk always asking for a donation all the time. If you want people to donate then just put a container out. I'm not sure of the address but your company just built it. Thank you.