Horrible horrible horrible
NEW YORK, NEW YORK -- Went to the Dollar reservation desk on Saturday August 14th to find 15 people waiting and two (rude and disinterested) people working behind the counter. Nothing happening. After 20 minutes I go up to ... read full review3 Replies - Latest reply on 08/22/2010
ATLANTA, GEORGIA -- I have read a lot of Reviews on the Internet about Dollar Rent A Car. To be honest, I got so frightened about other people's comment, that thought to myself 'what I am getting myself in to?'.
3 Replies - Latest reply on 08/11/2010Add reply
As a Christian, I remembered that all I needed to do was to pray to have a smooth experience with Dollar Rent A Car. I prayed to God and told Him that I need to return to the UK and write a good Review. Yep! you guessed it, got to the Atlanta ATL Customer Desk and was pleasantly surprised at the First Class service.
I got a Brand new Toyota Corolla; Immaculate condition (inside out). I actually was so impressed with Dollar Rent A Car, I washed the car before returning it. The moral of this is to always pray and God will show Himself Faithful. I cannot fault these guys at all; hence 5 stars all through
GAITHERSBURG, MARYLAND -- Worst customer serivce ever! They tried to squeeze us for more money. The supposed franchise owner (a middle aged African American woman) refused to give me her name or any information where I could lodge a complaint due to absolute rudeness on their behalf. I finally reached over the counter took my credit card and id and left. I ended up at Enterprise on 355 and Shady Grove and had a wonderful experience with them. I could not believe how poor the customer service at this location was.Add reply
Dollar Rental Car Scams
FORT LAUDERDALE, FLORIDA -- Traveled to Fort Lauderdale airport, picked up my car that was prepaid already by American express travel (including hotel and air as well). At the desk there was a gentleman that started pushing for ... read full review4 Replies - Latest reply on 07/03/2010
After getting stranded in Florida in the ash cloud drama in April having to extend our rental for an extra 8 days and was totally ripped off. They ended up charging me more than double for the 8 days than I paid for the whole original 15 days booking plus all the add-ons they decided to charge me on my return.
3 Replies - Latest reply on 06/29/2010Add reply
I would advise anybody thinking of renting from them go elsewhere as even their customer services are disgraceful to say the least.
ORLANDO, FLORIDA -- After flying into Orlando I went to pick up a rental car which I had already paid for. The agent insisted on seeing my credit card because of company policies. He spoke very broken English and it was very difficult to under stand what he was saying. The receipt he gave me said it was a car rental agreement. I asked him why the amount was different than what I had been told when I had arranged for the car rental he said it was more because there was a little insurance and this charge would replace the other charge.
1 Replies - Latest reply on 06/22/2010Add reply
The insurance cost 193.00 which was more than the car rental. In talking to
the customer service department they said I had signed for optional insurance when in fact the agent said I had to sign in two places to get the car. They use a code which they do not explain (at least my agent did not). Make sure your agent can communicate clearly or you will get something you may not want!
OAKLAND, CALIFORNIA -- I travel with a $500 card for business expenses on my trips.
After renting a car, lunch and a tank of gas, my card was declined at the motel I tried to stay at (1:15 AM). Luckily, the motel agreed ... read full review5 Replies - Latest reply on 10/23/2013
On 4/11/10 I landed at the Ft. Lauderdale Airport and went directly to the Dollar Car Rental counter to pick up my rental. The wait was ridiculous at best! I returned the vehicle on 4/14/10. Five miles ... read full review1 Replies - Latest reply on 05/18/2010
JFK, NEW YORK -- I rented a car from Dollar in New York as the last leg in a trip from Sidney, Australia to Boston, MA, USA. The flights were as follows:
2 Replies - Latest reply on 05/11/2010Add reply
Sidney to LA, CA
LA to JFK in New York.
Flights from LA to Logan in Boston were completely booked for several days and I needed to get home with my daughter.
Dollar did not make me aware of the extra $250.00 charge for the one way rental. I only used Dollar because they advertised the lowest rental charges. I have previously rented one way from Enterprize without the extra fee and therefore did not expect it.
Hopefully this will save someone else a lot of money.
NASHIVILLE, TENNESSEE -- I reserved my Renter car in Nashville Tennessee airport with Dollar renter car. they told me it would $185 for 3 days. it ends ups being $297. $112. stupid Charges that I did not know about. they can't ... read full review8 Replies - Latest reply on 05/03/2010
LAS VEGAS, NEVADA -- Do the Dollar front desk people get commissions for up-selling insurance, car upgrades, pre-purchased gas on return? I felt brow-beaten and threatened (You have to bring a gas receipt from a station within a 10 mile radius or pay $7.50 a gal for the whole tank -- you would pay over $50 per day if the car was out of service due to a mishap necessitating repair.) Nice way to start a vacation. But I held my ground. The auto was safely returned, but I am still ticked at these pirates, and I will never use Dollar again. Add reply
Tricked Into Extra Charges
When I arrived at the Dollar desk to collect the car I was in a hurry as my wife had been taken ill on the plane and I wanted to get away as quickly as possible to get to the hospital. This was already ... read full review3 Replies - Latest reply on 11/17/2010
Rock Chip - Windshield
MISSOULA, MONTANTA -- When choosing rental car company in Missoula MT, I'm sure there are others who are more professional and honest than Dollar Rental Car (located on W. Broadway) in Missoula, MT. They gave us a car that ... read full review1 Replies - Latest reply on 11/17/2010
FORT MYERS, FLORIDA -- Used credit card miles to reserve a car with Dollar and paid about $70 for a nine day rental. Made the HUGE mistake of being nonchalant about the contract with them and what I was signing - lesson of a lifetime learned! Thought I'd declined all insurance coverage, but was dinged for $250 over the rental period and another $70 for an additional driver fee - the gentlemen at the counter never did tell me there was a fee for this - another lesson learned. With taxes I spent more than $400 for a rental I thought I was going to pay less then $100 for. I'll never use Dollar again and will read the fine print on any future rental contracts before signing!!!!1 Replies - Latest reply on 11/17/2010Add reply
A recent trip to Baja Mexico, their tire had a blow out, in the desert. I called the office where I'd picked up the vehicle and simply could not get through. There was not a $ rental office within 100 miles of my location. I purchased a (N) tire and went about my vacation way.
Upon returning the vehicle, the sales staff tells me she isn't authorized to refund my +$100 for the tire, but will relay all info to her supervisor. She asked if I would give her the original invoice for the new tire, because her copy machine didn't work. I went next door and 'borrowed' a copy machine to give her a copy.
She did not follow up. I made (2) long distance phone calls to the office, without resolve. The party 'took down the info' and was to 'get back to me'.
I emailed the corp. office: no response.
Yes: I had purchased the 'you-are-covered-no-matter-what-goes-wrong insurance.
I'll never use these guys again.