PHOENIX, ARIZONA -- I ordered a car through Orbitz and purchased insurance. When I arrived at Dollar Rental Car, I had to wait 1/2 hour to be served. Then the representative charged me triple the price! I asked why, he said Orbitz was only charging to hold a spot. He also charged me for unnecessary insurance, even after I explained that I purchased insurance. After being there for 1 hour, I had to take the car to get to my appointments. My vacation consisted of me arguing on the phone with Dollar Rental Car every day and getting the run around! Don't deal with Dollar Rental Car or Orbitz!!!
SAN DIEGO, OREGON -- I have rented cars from Hertz, Enterprise and Dollar for local needs lasting a day or two and trips lasting 7 days or more. In each instance, hands down, Dollar outshines them all. Flying into a strange airport, not knowing where to go next... no problem. The driver was right there to help with luggage. Fast, friendly! And those long lines...? Hah, with Dollar, make sure you sign up for their express service. I was waved right on through past all those people, contract ready, car ready... it was amazing. Car rental heaven.
They just pointed to the area where the size of car I had reserved and said pick one out. Unfortunately I had back issues with that car, so I had to arrange for an exchange. And that experience was terrific as well. Everyone... and I do mean every person I talked to and dealt with in San Diego at the airport and LAX, were so helpful and polite. Until they give me a reason to do otherwise, I will never rent from anyone else again!
DENVER INTERNATIONAL AIRPORT, COLORADO -- We rented a mid-size SUV through Priceline.com for our trip to Denver. When we arrived at the rental car office we had to wait in line for 45 minutes before being served. When we finally got served we were pressured to get an SUV 4 wheel drive instead of our original reservation, at 3 times the original quoted price.
The agent told us that the mid-size SUV we reserved had no 4-wheel drive and that the police may not permit us to drive up to Breckenridge without a four-wheel drive in the mountain. Just before packing our gear in the car, we noticed that the car delivered just before ours, to another family, was a mid-size SUV 4-wheel drive exactly as we should have got.
I asked the driver how much he paid and when did he reserve and he paid $300 or $1,200 less despite booking online at the same time as us. Worse still, the attendant told us that over 3/4 of their fleet of mid-sized SUVs was 4-wheel drive. The staff does hard sell, trying to make you change your original reservation so they can actually make more money!!!! Never again.
CLEAVELAND, OHIO -- We had an unfortunate encounter with the folks at Dollar Rental Car near the Cleveland Airport. All went well until the part about toll expenses. They spent considerable time convincing the three parties renting from them that we needed the EZ pass because of the very expensive tolls we would pass through on the way to New York. We have no tolls in Utah so we had no other option but to believe them. After all we are standing there waiting to hit the road. But it turned out they were not mistaken, they outright lied about how much the tolls are.
Not only were we way overpaid on tolls, they actually manipulated us into thinking it was a great savings when it is just a moneymaking scheme of theirs. They are very dishonest at that location. Now the really great part - all calls to corporate resulted in being told that we signed a contract, so tough luck. I'm not kidding. The last girl said she was sorry but it was tough luck. Great customer service, NOT!! I will never rent from that company again. It's not just the dishonest employees, it's from the top down. Beware of them. Stay away from Dollar at all costs.
ORLANDO, OREGON -- Urgent!!! Read this before you rent from Dollar Car rentals….. Warning Don't!!! rent from this organization. I am still waiting for my $250 deposit to be refunded since the 7th of June. I have emailed more than 20 times, no reply! Handle this case as Urgent and very serious!!
"Firstly I gave all the info you are asking for three times with my last mails. I will forward these to you again. I give you the info again now next to your requests. This is fraud and I don't take this lightly!! I'm actually livid. I will advertise this to everyone. The deposit amount of 250 dollars should have been refunded the day we returned the car!!!! I want my money back within 2 days from now otherwise I'm going to open a case of fraud against Dollar car rental. I was warned by friends about USA car rentals and the deposit problem.
We also upgraded to a red Mustang convertible and had to pay more, here is what the statement on my side shows: 25-04-2013 Pre paid car rental Rental Cars.com Manchester R 1295.64 about 120 Dollars. 08-06-2013 upgrade + holding deposit of $250 DOLLAR RENT-A-CAR ORLANDO FL R 4115.34 about 410 dollars
Nothing has been returned as the deposit. The R 4115.38 included a $250 deposit and it has not come back.
Here is the link to our reservation conformation - **. It's the 1st of July today. I should have had my deposit amount back 23 days ago!!!!! I will not wait another week or two for your response!!! Advise what the delay and handicap is! This is pathetic, really."
RICHMOND, VIRGINIA -- I rented a minivan from Dollar for a 12 day family vacation. The counter service was fine, but that is pretty much where the good ended. The van they gave us was not as clean as I expected it should be. There were some interior stains and it was not vacuumed thoroughly. But I had 2 boys with me and was in a bit of a rush, so I overlooked it.
After driving on the highway a bit I was noticing the transmission not shifting smoothly and applying brakes at speeds over 40 mph would cause the front end to shimmy. By this time we were well under way and on a tight schedule, so I did not take it back to the rental location to request a better vehicle. Bad Move!
You see, when we finally had the time to inquire I was told the only way I could swap would be to return it to the franchise location where I rented it or to a corporate location. Big problem with this is we are several hundred miles from either and they are not anywhere close to our planned travel path.
There is no mechanism for Dollar corporate to use a different franchise for this type of swap. Even though, in my opinion, you know me the customer, this is a safety issue since failed brakes or transmission could leave my family in a dangerous or vulnerable position. But they could only help us if we were actually broken down, not otherwise, even though I feel we had credible cause for concern. Way to go Dollar. Nobody I know will ever use your inept service again.
ORLANDO, FLORIDA -- I don't travel very often. So when my flight was delayed, I was in a hurry to get out of the airport. I was with my 4-year old son who was not cooperating. I even had to put him on the counter. The lady at the counter told me I had to get insurance (even though I am covered in NY for the rental in Florida). She told me that it would be $40 (not $40 a day). It cost me more in insurance than it did the car. It was a disgrace. I felt completely ripped off.
I tried getting a Manager or Supervisor on the phone while on the phone with their customer service, but they refused. They are more interested in their commission and incentives than they are in customer service. I would take a taxi before using them ever again. That is saying a lot considering we flew in from NY to go to Disney. I would rather take a taxi to the Disney resort and all around Disney, then use Dollar Rent A Car ever again.
TAMPA, FLORIDA -- Rented a car 10/12 from Tampa airport. Walked around the vehicle and saw damage to the lower front spoiler, roof dent - no big deal. Must have been reported thinking they wouldn't rent me a car without them inspecting the car and noting the problems. Left with the vehicle and returned 4 days later - arrive at the airport in the A.M. - inspector upon return said "there's damage to the lower spoiler." "Yes it was there" and I informed her there was also damage to the roof (dent) and door (door had a very small see through sticker attached), which she didn't notice.
She asked me to fill out a form stating I didn't damage the vehicle which I filled out (minding 16,000 miles on vehicle). Well today got a phone call from a representative 10/19/12, stating I owe them for damages above. I didn't take out extra insurance - so they want it from me. I hope they have video of me walking around the vehicle and noting damage (before leaving with the rental), besides a photo I took of vehicle which shows the damage.
In any event, I have read numerous posts from others on other websites claiming the same SCAM by their company Dollar Rent A Car. If I paid for extra insurance through them I'm sure I would have never heard a word... So they could pass it on to someone else.
DENVER, COLORADO -- Here's my story: 3 days into my car rental, my car would not start in the morning. I called the Dollar roadside assistance and they told me that it sounded like a dead battery from my description. At that point I looked at the headlight switch thinking I left the lights on, but the switch was in the off position. They had a person come out and jump start the car.
He did a quick check of the charging system and said it wasn't working properly and to return the car without shutting it off as it may not start again. I drove 90 miles round trip to exchange this car and wasted half a day of vacation due to this problem, not to mention the gas I paid to drive the extra 90 miles. At the end of my rental I was charged $58.95 towing fee for the jump start. Dollar says there was nothing wrong with the car and refuses to take this charge off my bill.
MIAMI, FLORIDA -- Looking for rates at Miami airport, Dollar was one of the less expensive, between US 700.00 for one week at Alamo and US 900.00 at Avis. I paid US 440.00 for five days with insurance in a mid-size model that would be an Avenger, model that they didn't have.
When I made the quote I told the agent that I was going to drop off the car in Orlando. Arriving at Orlando airport they overcharged me in US 100.00 telling me that I had to drop off it in Miami. Customer service said that they couldn't do nothing about it so I had signed the contract. I would not recommend it to anyone.