E-Z Rent A Car

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1.9 out of 5, based on 9 ratings and
34 reviews & complaints.

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Don't Ever Rent A Car From This Company
Posted by on
On Monday March 21st I rented a car from a small location at 7975 San Fernando road. Sun Valley, ca, 91352. Their phone number is (818) 767-8816. The rate was $36/day and I had a 200 mile a day deal. I rented the car for 3 days.

I was scheduled to go to San Francisco from Monday 3/21 through Tuesday 3/22, it was a short trip so I had a tight schedule to complete all my tasks on very little time. On the Morning of Tuesday March 22 I was on my way to my first scheduled stop and on the way the car started to make a very loud and frightening grinding sound. I started to become alarmed but was trying to remain calm as the sound kept coming and going, after 10 minutes of this my concerns became greater and greater as the car continued to make the sound and it increasingly got worse very quickly. I stopped and immediately called EZ rental hoping for assistance as my whole trip would be a waste if I did not resolve the problem in a timely manner. I was told by the man on the phone that the noise was pre-existing and to continue driving the car. I got back in the car hoping that what he had said was true and I could continue my trip uninterrupted but as I started driving the car again the noise had become severely worse and consistent with no break and the car began to jerk to the right, we had planned many things for that day and there was a 4 month old baby in the car and at that point I knew that it was unsafe to continue driving under those conditions. I had no choice but to turn around and drive all the way back to our hotel to plan other arrangements. I was told by EZ rental to take the car to Firestone, I called Firestone and they were booked for the next 3 days and referred me to another mechanic, I took the car there and after a brief inspection they told me that the car was not safe to drive due to a damaged wheel barrel, I called EZ rental again and the employee said that he refused to pay for repairs and insisted that we drive the unsafe car back to Los Angeles. I refused to endanger myself and my passengers especially since I was warned by a mechanic not to attempt to drive the car and took the car to Firestone for repair, Gilbert store Manager of Firestone contacted EZ rental and the agreement was that we would leave the car there for repair and pick up. I had to cancel my trip and purchase 2 train tickets back to Los Angeles for a 7 hour detour and a very unpleasant experience all together. My trip was ruined, I spent much more money than I had planned, the car ended up taking over any time I could have used to complete my scheduled plans, your company was very unhelpful in assisting me with alternatives and basically left me stranded to figure out how I would return home. The car was used for 1 day and the rest of the trip was running around trying to figure out how to resolve this disaster.

I expect a full refund on the car rental expenses and to be reimbursed for the alternative train tickets that I was forced to purchase in order to get back home. I believe this is the least your company can do for me after endangering me and my passengers, ruining a very long anticipated trip and leaving me stranded miles away from home.

     
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Whiteduck on 07/12/2011:
Good review. Let us know if they pay for the train tickets (I will be very surprised).
trmn8r on 07/12/2011:
I believe you mean a "wheel bearing".

The fact that they knew this was a preexisting condition is unacceptable. As your title suggests, they in fact gave you a broken car.

While I doubt they will, they should refund all your expenses. Refusing to pay to an available shop, and forcing you to use one with a 3-day wait time so you could continue is just plain stupid. Stupid+stupid = really really stupid.

Great review - based on this story I would never use this company.
tom jays on 09/22/2013:
This is not a company that cares about the customer,. AT ALL!!!!!
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E-Z Rent-A-Car fraudulent damage claims
Posted by on
TAMPA, FLORIDA -- On June 26, 2010 I rented a gold Sonata (with almost 29,000 miles on it) for 3 days from E-Z Rent-A-Car, 5124 Cypress Street, Tampa, Fl 33607. When I started driving the car it was somewhat noisy and I thought it had a flat tire or a hole in the muffler. I stopped at an empty parking lot near the entrance to the freeway to check the tires and they seemed to have plenty of air. The closer I got to Dade City, Fl the louder the car became. I knew it was not the motor because it did not make a noise when the car was just idling. When I got to my destination, I immediately called E-Z Rent-A-Car to let them know the car had some type of mechanical defect. I explained to Kevin what was going on and he told me to bring the car back as Sonata’s were known to be noisy cars and they’d give me a different car. I explained that I had plans for Saturday evening that did not include driving the vehicle, but I would return the car Sunday AM.

On June 27, 2010 Sunday AM, I returned the car to E-Z Rent-A-Car. The car was checked and I explained to the young man what the problem was. When the young man checked the Sonata, there was absolutely no visible damage to the car. In fact, the young man told me to talk to the manager when I returned the new rental (an Electra) and I would get a discount for the inconvenience of having to return the Sonata and switch out the cars.

On Tuesday, June 29, 2010, as planned I returned the Electra. I was not aware that there was any problem regarding the Sonata rental. Several days later I checked my cell phone which had not been working well and found a message from Darrell the manager of E-Z Rent-A-Car. After returning from vacation I called E-Z Rent-A-Car to explain that I definitely had done nothing to damage the Sonata. When I returned the Sonata, it was in the exact same condition as when I picked it up. I did nothing to damage any part of that car.

Darrell told me the matter had been turned over to Risk Management Services as there was now damage to the front wheel. I was under the assumption I was being accused of causing mechanical problems and I told him what ever was wrong with the car was the result of previous renters. He told me they would be checking with the previous renters but all they would do is to research the problem was to ask a survey question as to whether the previous renters had experienced any problems.

There were no damages noted when I returned it and the young man who checked the car in did not note any damages when he checked the car prior to exchanging it for another rental car. The policy at E-Z Rent-A-Car is that they will not give you a second rental car if you damage the first. I was given the second car rental because there was no obvious defect noted when I turned in the Sonata. Any mechanical defect that the car had was present when I rented it. E-Z Rent-A-Car is now billing me for $1,200 damages to the car. This damage claim against me is a fraud and a scam perpetuated by E-Z Rent-A-Car, Tampa, Florida!
     
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Anonymous on 08/12/2010:
I would dispute any charge, and you may want to talk to a lawyer about it
Weedwhacked on 08/12/2010:
Dispute this, it seems like they're trying to get out of repairing their car at their own expense.
Helpful on 08/12/2010:
Millie, assuming the events are the same as what you've accounted here, you're clearly in the right. Google the Fair Debt Reporting Act and the Fair Debt Collections Act. These federal laws protect you from such bogus claims. In short, if they've billed you for these damages, you want to put your dispute of these damages in writing. You want to make the letter simple and to the point, referencing the Collections Act within the letter. This form of letter has become known as a "Drop Dead Letter" and you can find samples of them by searching Google for the same.

Ultimately, you want to send the letter back certified. If reported to any credit bureau, they must report it as a DISPUTED amount. Further, they are then either allowed to file against you in court, assuming they believe they can prove you did said damage, or they must drop it, ceasing to contact you further.

Let us know what happens and thanks for posting.
SaMoore on 08/12/2010:
Fantastic advice Helpful. +10
Helpful on 08/12/2010:
I always try. Thanks so much.
katelyn on 04/11/2012:
can I send this directly to the risk/claims department of ez rent a car before they hand it over to a collections agency? wow I don't want this to mess with my credit, they also came up with some bogus damage that wasn't reported when I returned the car.
Rita Griffith on 08/13/2013:
I too have just been scammed by EZ car rental. They said we caused damage we did not cause. We were given the supervisors name and number and was told to wait till Monday to contact her. We called and left several messages that were never returned. Then we receive a bill for $850. I have now left more unreturned phone and email messages. Let me know if you have had any success with your letter. Good luck
Greg on 09/24/2013:
I too just received a bill for over $800 for damage they say I did to a vehicle. There is no one to walk around the car with you, no paperwork and on one at the garage exit to let know if there is any prior damage. What a scam!
Lana on 10/21/2013:
We just received a bill for $2001 claiming we had damaged a Nissan Cube - my husband did the walk-around and circled many dings/scratches, etc., and 2 weeks after we return from vacation, they send us bill of repairs from their risk management firm. we have alerted our car insurance and our credit card company. I have also filed a claim with Better Business Bureau. They are clearly running a scam and why Orlando International Airport does not kick them out of there, I can't understand. There are way too many stories similar to ours.
Maria on 02/05/2014:
I am sad to say I am now dealing with EZ car rental's scam - they are claiming over $500 in damages I did not do. I would love to know what happened with others who fought back. I am so angry and disgusted.
DESIREE on 03/18/2014:
We also just got a letter from EZ Car rental saying we owe over 700.00 for damages we didn't do the letter came a little over a month after our rental. I would also love to know how others went about their dispute I am going to write the Better Business Bureau as well.
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StarStarStarStarStar
Great Price, Great Experience!
Posted by on
Rating: 5/51
ORLANDO, FLORIDA -- I hadn't seen any reviews on this company until after I returned the car, but I don't understand why so many are negative... It sounds like some people didn't read the rental contract well and didn't know what they were getting, while others just had some bad luck. My experience with this location couldn't have gone better... I got the car I wanted, and they matched the price I found at another company. The car was virtually brand new in perfect shape and worked great. The return process was very efficient -- an agent gave it a quick once over and verified it had a full tank (and I was never asked to prove I filled it up at a nearby station). I then entered my email on the agent's iPad and got the receipt on my phone seconds later. Overall, I couldn't have asked for a better experience.
     
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Maria on 02/11/2014:
You can't understand why people who were fraudulently billed by this company post negative reviews? I'll explain: it's because they were ripped off. Therefore, they are angry. Does that make it understandable to you? Please let me know if you require further clarification.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
E-Z Rental Confirmation: $173.22 --- Actual charge: $789.45
Posted by on
Rating: 1/51
ORLANDO MCO AIRPORT, FLORIDA -- Rental Confirmation: $173.22 --- Actual charge: $789.45

Thinking of renting a car from E-Z Rent-A-Car? You might want to read this first!

I booked a car from Orlando (MCO) Airport with a confirmed price of $173.22. (Confirmation#: EZ Rent-A-Car NBTZ0FF670 $173.22)

At pickup, the E-Z representative (name withheld) offered me an upgrade at "no additional charge". After a brief discussion about the expected gas mileage of this bigger, upgrade, car, I agreed, as it was a 'free' upgrade.

I then specifically declined the additional insurance (CDW).

The only additional fee I agreed to at pickup was the Easy Pass (SunPass) pre-paid toll which the E-Z representative (name withheld) assured me was a one-time fee of some $37 (this later became $55.92, but that was the least of my problems!).

To cut to the chase, after I returned the car (undamaged), I got my credit card statement with a payment of $789.45. (Contract # MCO-364584).

Despite my agreement to take the upgrade only if it was free and my express instructions that I did not want to take additional insurance, the E-Z representative (name withheld), or someone in the office had added a $120.20 upgrade fee and Collision Damage Waiver (CDW) to the contract. To add insult to injury, the CDW cost even more because thy charged me the rate for the bigger car.

Despite calls almost every day to E-Z Rent-A-Car's Customer Care department and repeated e-mails to them requesting they review my contract, I have never once received a reply.

Try calling the E-Z Rent-A-Car Customer Care at 407-674-1006. The call is never answered! If you wait on hold a message every minute or so will inform you that they are busy assisting other callers, but despite how long you wait, your call will not be picked up. The message will suggest you leave your name and number and they will return your call within one business day. I imagine that if anyone at E-Z Car Rental ever bothered to listen to those messages, mine would be the first voice they would hear!

I have lost count of the number of phone messages I have left, all unreturned. I have sent e-mails to the same E-Z Rent-A-Car Customer Care department and never received a reply.

I'm out $600. Don't let this happen to you!
     
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bob932304 on 08/04/2012:
The first thing I do is read the contract without paying much attention to what the agent says. The contracts I've seen are usually fairly straight forward. And I always decline the full-tank fuel option - they make a fortune on that, I always bring back the tank full. Rental agents are notorious for this type of activity.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Stay Away!!! Leaves You Stranded
Posted by on
Rating: 1/51
ORLANDO, FLORIDA -- I usually use National, Alamo or Avis, in that order. I made the unpardonable mistake of making a reservation with EZ based on price. Never, ever again.

No one came close to their rate: $135 for three days out of Toronto Pearson for a midsize. I booked it. Should have read more but I rely on information being in the reservation: unlimited mileage, pick up point, etc... What I didn't dig deep enough to find is they'll take any chance they get to leave you stranded.

I called from CMH after a bump opportunity for $400 came up. Their lot closed at 10 but my new flight would not get in 'til 11. They said there was no way to do an after hours pick up and they would not honor the reservation if I picked it up the next morning. So, fine, I lost out on $400.

My plane ended up leaving late but was only supposed to be an hour. Well, between boarding and sitting at the gate and delayed landing, my plane ended up getting in just before 8 instead of 6. Another 15 minutes to get to the 'courtesy' phone only to be told 'You didn't call so your reservation was cancelled'. I don't have an air phone. He, in fact, said they had no cars available. The central reservation operator blamed me and said it was their policy to cancel any reservations after 1 hour and I should have called them. There is no such information on my reservation. She said it was in the policies on their website. I not only don't have an air phone, I don't have Internet access in the air. I've had dozens of car rentals and never had one cancelled on me because the plane was late. Oh, the nice lady did apologize for the inconvenience but I made it clear, in less than gentlemanly language, that getting in two hours late and than being stranded in Toronto with no car was not merely an inconvenience.

So I lost a $400 voucher, paid $50 in cab fees to get to the hotel and back and the new reservation, with a different company, of course, cost $150 more than my original reservation.
     
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Alain on 06/27/2012:
I've seen poor reviews about this company before. Contact/file a complaint via the Ontario Ministry of Consumer Services: http://www.sse.gov.on.ca/mcs/en/pages/default.aspx
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EZ Rent a Car is a SCAM!
Posted by on
TAMPA, FLORIDA -- DON'T DO IT!! This company is a SCAM!!

I rented a mini-van from Orbitz.com for 3 days. EZ Rent a Car described the mini-van as being able to hold 7 passengers & 4 large suitcases. Check in was a hassle and took about 30 minutes. When they finally brought the car around it was a SMALL mini-van that wouldn't even fit 2 small suitcases in the trunk. I was livid but did a quick walk around inspection of the car alone and there was no visible nicks or dents. We drove from Tampa to Clearwater Beach and parked the car at the hotel for our entire trip. Three days later we went to return the car... He told me to stay inside while he went out and performed an inspection of the car. He then called me out to point out a small nick on the side of the car. I was livid explaining to him there was no way we caused this as we only drove it 40 miles and certainly didn't get into an accident and it was left in a secure parking lot! They took me into the office to look up information about the last person who rented the car. The manager was "in the back" and "unavailable". They couldn't find any paper work but assured me that everything would be OK. I refused to sign the paper stating any damage was done to the vehicle in my presence. We had a plane to catch and I took their word for it. Three weeks later I get a letter in the mail for $2,400 worth of damage! The estimate of damage they charged me for is for a new front and back bumper and side panel! Including $540 for "loss of use" while the car was being repaired. After doing some research online about this company I have confirmed that I have been scammed. I plan on doing whatever it takes to fight this company!

Looking back I wish I would have paid a little extra to rent from a brand name company. There is a reason their prices are so cheap it is a SCAM! Stay away.
     
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Alain on 04/14/2011:
It may be helpful for you to visit the Florida Attorney General's website at http://www.myfloridalegal.com and/or call them at 850-414-3300 to assist you with this problem.
Tangerine1 on 07/21/2011:
Were you able to resolve this?? I am having a similar problem with E-Z.
CCG on 08/01/2013:
I had a similar experience with this. Except when they did a walk around they didn't point out anything was wrong with car and the guy said everything looked great. Then we got a bill in the mail saying we owed 1,000 dollars in damages and we had to pay it immediately. It didn't say what needed to be repaired or anything. Then they stated they would be sending pictures of the damages of the car to my email. It's a month later after we returned the car and they still haven't sent the pictures. Were you able to get it resolved or are you still having issues with this? I intend to fight it.
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Insurance Scam
Posted by on
ORLANDO, FLORIDA -- SCAM ARTISTS: EZ Rent a Car aka USA Car rentals. We hired a car from EZ Rent a Car/USA Car rental (same people which change names to suit weather). We declined the top-up insurance and had to prove by supplying copies that we had full/top tier car insurance, which we had and consequently supplied our State Farm paperwork. They took copies. We paid in cash for entire rental but then next month our credit card bill arrived with a deduction for $102 insurance. On calling them we were told it was an error and would be refunded. We waited a month. No refund. Called them again and were told that we had signed for the insurance. We asked for proof of such a signature as it was not on our copies and we knew that such a signed copy did not exist. The young lady was quite rude and angrily stated that she would now have to go through archived records but said that they would find it and send it.

Of course it never arrived and now they ignore us and have not replied to emails. We complained to our credit card company but they said that we had signed the rental agreement. Yes we did but we did not request, want or sign for extra insurance. Apparently however EZ car/USA car rental can, once they have a signature, deduct whatever they want even though it is unauthorized and you cannot actually hire a car without giving a credit card. Our credit card company was disgusted as well and after 4 months, hours of time, frustration, upset and dozens of letters the bank themselves refunded us $50. We are still down $52. This was a scam.

There should be a class action lawsuit against them. No other business could get away with this appalling method of illegally taking customers money. STAY AWAY FROM EZ Rent a Car and USA Car rental unless you want to pay double for your car.

What a great way to increase profits. Just steal it! SCAM ARTISTS. I am writing to the BBB and warning everyone.
     
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Anonymous on 09/11/2007:
Good information.
I voted this review 'Very Helpful'.
Anonymous on 09/11/2007:
Won't be renting from these people. Thanks for the info.
Anonymous on 09/11/2007:
Agree with OP that it is the fault of the rental company.

You should call your CC company and inform them that the charge was a mistake and you want to dispute the charge. The CC will need copy of your rental contract as evidence. It is not class-action, but your CC company has more leverage to get this resolved.
EricLove on 04/19/2008:

I got the rental car with an Empty fuel tank. So I went to the gas station and filled the tank to full. When I returned the car the tank was more than half. I asked them if I could get a refund. They told me "You should have returned the car empty tank" and because I was 1hr late, they charged me "another full day rental as well as GPS rental". I told them well, I going to use the car another day since you are charging me for it and I'm paying for it. They told me "Sorry, you're account is closed". You'll have to rent again. This was at the Miami Location. Embassy Suites. I've not checked my credit card yet. I hope everything is OK. Customer Service for this company is among the worse. Other companies at least try to help.
Anonymous on 06/04/2009:
I got the problem with same location the EricLove been though.

First trip they charged me with a flat tired fee $45, and they did not tell me at the time I checked in the car, and they sent me a separated bill to my credit card $45.
Couple year later. I did not remember and return to the same location Embassy Suite Miami Airport Florida this time they send also sent me a separated bill $50 the dated that I was not in Miami. This time I refused to the credit card to pay for the unknow itemized. Let the credit card handler. I hope EricLove will return my email that I was sent to him early. EZ car rental at Embassy Suite Miami Florida is a scam company. Anyone is a lawyer please help.
Wayne on 03/01/2012:
Yup, Miami Airport E-Z insurance scam
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Confirmed Price Not Honored
Posted by on
FT. LAUDERDALE, FLORIDA -- I'm writing with a complaint about the price quote that was not honored by E-Z Rent-a-Car with their corporate office located at 1777 McCoy Road, Orlando, Florida 32809, Phone# (407)888-0509 , and I hope someone will take this seriously.

I recently rented a compact car from E-Z Rent-a-Car. On July 30, 2003 I used Orbitz to help locate rental companies with the best rates in Ft.Lauderdale, Florida to rent a car. Orbitz recommended list had E-Z Rent-A-Car (E-Z) for $95.75 a month (28 days) and $18.86 for each additional day not including any normal additional fees and taxes. We were requesting to rent a car for 35 days. My wife and I agreed to take that offer and got a confirmation through Obitz via E-Z. Before leaving for our trip to Florida I again got confirmation by phoning E-Z on the price and the 35 days for renting a car. When my family arrived from Seattle to Ft.Lauderdale on September 2, 2003 to pick up the car and presented them with our confirmation printed on the Orbitz Trip Detail document the office manager Arlyn Oliquino refused to honor the committed price which added up to $227.77 ($95.75 for 28 days plus $18.86 x 7 extra days= $132.02) not including fee & taxes. I even had her call their corporate office who told her to honor it because it was a promotional rate listed on Orbitz but she still refused. She said we had to pay $101.63 a week plus the $132.02 for the extra seven days ($18.86 x 7) which totaled $538.54. I tried to negotiate this difference but the manager would not listen.

At that point after an hour and a half my family and I were frustrated and upset and decided to go to Thrifty/Dollar to rent our car which cost $601.53 not including fees & taxes. One reason it was so much more was because it was a last minute deal. When we got home from Florida in October we began e-mailing and writing Orbitz and E-Z. We received numerous letter back between November 18, 2003 through September, 2004. Some of them included E-Z apologizing for their company not honoring their reservation rate and offered two free days use of a rental car but I wrote back and said this was not a fair nor acceptable resolution to this matter. I got a second letter from E-Z with a check for $192.74 to pay the difference between what E-Z was going to charge me at the Ft.Lauderdale office and my confirmed promotional rate. I wrote back again and stated we appreciated the partial reimbursement but there was still $181.02 difference that we had to pay out of our pockets. To be fair we did not want to cash the check until the full amount was reimbursed. The check has since expired. Do you know how furious I am?

Here's what I'd like to see happen: In order to make this right we need to receive $373.76 This would be the difference we had to pay for the base rate at Thrifty/Dollar $601.53 minus the original confirmed price from EZ $227.77 which equals $373.77. We have also written the Better Business Bureau but they wrote back stating that E-Z did not offer to make any adjustments. We are not asking anymore than what's fair. We could certainly use "My3cents.com" support. Thank you. .

Sincerely,
Jon Egge


     
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tander on 01/21/2005:
You should have cashed the check, they'll probably never issue you another one.
ConnieCit on 01/01/2006:
Hi,
If you have any complaints against a business in Florida you can file a complaint online at http://www.800helpfla.com/complnt.html
or
by phone 1-800-435-7352.
This is a quote from their site:

"The Florida Department of Agriculture and Consumer Services functions as the state's clearinghouse for consumer complaints. We assist consumers with information, protection and complaints, regardless of whether we regulate that particular industry." I hope this helps because I know a lot of families come to Florida to enjoy themselves and not to be taken advantage of. Take care and God Bless.

Connie Cit (Aka Concerned Citizen)

Strwy2Hvn on 08/06/2013:
Did you ever get any resolution other than a check that has since expired?
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StarEmpty StarEmpty StarEmpty StarEmpty Star
EZ Rent-A-Car BEWARE!!!
Posted by on
Rating: 1/51
FT. LAUDERDALE AIRPORT, FLORIDA -- I rented a car from EZ Rent-A-Car in Ft Lauderdale and, at first, it was an awesome experience. Then, 3 months after the trip, I received a bill for $4500+ worth of damage to the vehicle I rented. When I informed the person that emailed me the bill that I had 5 witnesses to refute the company's claim against me, she told me, "They're not witnesses because they were with you." REALLY? Look up the definition of "witness" in the dictionary!!! But I digress!

The pictures they sent along with the claim were taken 16 days AFTER I returned the vehicle.

It took weeks of going back and forth and escalating it to management, along with submitting written statements based on the advice of an attorney, until they relieved me of the claim.

Apparently, this isn't the only time this has happened with this company, as well as other rental car companies.
     
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Fraudulent Damage Charges
Posted by on
Rating: 1/51
NEWARK, NEW JERSEY -- Fraudulent damage charges. Scam artists I rented a car at ERW (Newark Airport 408-416 Carnegie Ave Newark, NJ 07114, US) and returned it March 4th 2014. My credit card bill came and I noticed a $300 charge in addition to the $189.85 rental cost. I called the E-Z rental car (AKA Drivo) office and the person stated that the rim on the vehicle was SO damaged that the car was not completely not driveable and the entire rim had to be replaced. This is absolutely not true. We drove the car into the lot and there was no problem. After doing some research on the internet I see this is common practice with E-Z (Drivo) rent a car in Newark. The person sent me some picture of a damaged rim that was so close up that it one can not even see if it is the same car. I am quiet sure it was not my rental car as there was no damage to the car when I returned it. How annoying that I am having to waste my time dealing with this bogus claim. I have submitted a complaint and claim with my credit card company for this charge as well.

Shame on you in this day and age thinking you can get away with ripping people off like this. I work for an airline and travel a lot and believe me I will never rent with E-Z rental again and will certainly spread the word about what a scam artist operation you are running. Thanks a lot for a horrible rental experience.
     
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