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E-Z Rent A Car

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Insurance Scam
Posted by EZcarRentalDisgusted on 09/11/2007
ORLANDO, FLORIDA -- SCAM ARTISTS: EZ Rent a Car aka USA Car rentals. We hired a car from EZ Rent a Car/USA Car rental (same people which change names to suit weather). We declined the top-up insurance and had to prove by supplying copies that we had full/top tier car insurance, which we had and consequently supplied our State Farm paperwork. They took copies. We paid in cash for entire rental but then next month our credit card bill arrived with a deduction for $102 insurance. On calling them we were told it was an error and would be refunded. We waited a month. No refund. Called them again and were told that we had signed for the insurance. We asked for proof of such a signature as it was not on our copies and we knew that such a signed copy did not exist. The young lady was quite rude and angrily stated that she would now have to go through archived records but said that they would find it and send it.

Of course it never arrived and now they ignore us and have not replied to emails. We complained to our credit card company but they said that we had signed the rental agreement. Yes we did but we did not request, want or sign for extra insurance. Apparently however EZ car/USA car rental can, once they have a signature, deduct whatever they want even though it is unauthorized and you cannot actually hire a car without giving a credit card. Our credit card company was disgusted as well and after 4 months, hours of time, frustration, upset and dozens of letters the bank themselves refunded us $50. We are still down $52. This was a scam.

There should be a class action law suit against them. No other business could get away with this appalling method of illegally taking customers money. STAY AWAY FROM EZ Rent a Car and USA Car rental unless you want to pay double for your car.

What a great way to increase profits. Just steal it! SCAM ARTISTS. I am writing to the BBB and warning everyone.
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Posted by Anonymous on 2007-09-11:
Good information.
I voted this review 'Very Helpful'.
Posted by Anonymous on 2007-09-11:
Won't be renting from these people. Thanks for the info.
Posted by Anonymous on 2007-09-11:
Agree with OP that it is the fault of the rental company.

You should call your CC company and inform them that the charge was a mistake and you want to dispute the charge. The CC will need copy of your rental contract as evidence. It is not class-action, but your CC company has more leverage to get this resolved.
Posted by EricLove on 2008-04-19:

I got the rental car with an Empty fuel tank. So I went to the gas station and filled the tank to full. When I returned the car the tank was more than half. I asked them if I could get a refund. They told me "You should have returned the car empty tank" and because I was 1hr late, they charged me "another full day rental as well as GPS rental". I told them well, I going to use the car another day since you are charging me for it and I'm paying for it. They told me "Sorry, you're account is closed". You'll have to rent again. This was at the Miami Location. Embassy Suites. I've not checked my credit card yet. I hope everything is ok. Customer Service for this company is among the worse. Other companies at least try to help.
Posted by Anonymous on 2009-06-04:
I got the problem with same location the EricLove been though.

First trip they charged me with a flat tired fee $45, and they did not tell me at the time I checked in the car, and they sent me a separated bill to my credit card $45.
Couple year later. I did not remember and return to the same location Embassy Suite Miami Airport Florida this time they send also sent me a separated bill $50 the dated that I was not in Miami. This time I refused to the credit card to pay for the unknow itemized. Let the credit card handler. I hope EricLove will return my email that I was sent to him early. EZ car rental at Embassy Suite Miami Florida is a scam company. Anyone is a lawyer please help.
Posted by Wayne on 2012-03-01:
Yup, Miami Airport E-Z insurance scam
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E-Z Rent-A-Car: The Worst Experience Ever
Posted by Roadwarrior81 on 10/01/2007
LOS ANGELES, CALIFORNIA -- I recently rented a car from e-z rent-a-car in LAX because it was cheaper than all the other rental car companies. I had the worst experience and will never rent from them again. The cars were absolutely disgusting. It seemed as if they hadn't given them a wash in years! The steering wheel was sticky, there was dirt everywhere on the interior and exterior of the car, the license plate was taped to the windshield, stains all over the seats, and the list goes on. I made them bring me 3 different cars and all of them were filthy. I asked if they could wash the car for me and they said their carwash was 30 minutes away and that it would take an hour or more to wash the car and bring it back. I had no choice to take a car because I had an important meeting to attend but it made me cringe every time I had to get in the car.

Here is the pictures I personally took:

dirty rental car 1 dirty rental car 2 dirty rental car 3
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Posted by sarahnkrystal on 2007-10-01:
Eeeew. That's worse than my car
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Confirmed Price Not Honored
Posted by Jmegge1 on 01/21/2005
FT. LAUDERDALE, FLORIDA -- I'm writing with a complaint about the price quote that was not honored by E-Z Rent-a-Car with their corporate office located at 1777 McCoy Road, Orlando, Florida 32809, Phone# (407)888-0509 , and I hope someone will take this seriously.

I recently rented a compact car from E-Z Rent-a-Car. On July 30, 2003 I used Orbitz to help locate rental companies with the best rates in Ft.Lauderdale, Florida to rent a car. Orbitz recommended list had E-Z Rent-A-Car (E-Z) for $95.75 a month (28 days) and $18.86 for each additional day not including any normal additional fees and taxes. We were requesting to rent a car for 35 days. My wife and I agreed to take that offer and got a confirmation through Obitz via E-Z. Before leaving for our trip to Florida I again got confirmation by phoning E-Z on the price and the 35 days for renting a car. When my family arrived from Seattle to Ft.Lauderdale on September 2, 2003 to pick up the car and presented them with our confirmation printed on the Orbitz Trip Detail document the office manager Arlyn Oliquino refused to honor the committed price which added up to $227.77 ($95.75 for 28 days plus $18.86 x 7 extra days= $132.02) not including fee & taxes. I even had her call their corporate office who told her to honor it because it was a promotional rate listed on Orbitz but she still refused. She said we had to pay $101.63 a week plus the $132.02 for the extra seven days ($18.86 x 7) which totaled $538.54. I tried to negotiate this difference but the manager would not listen.

At that point after an hour and a half my family and I were frustrated and upset and decided to go to Thrifty/Dollar to rent our car which cost $601.53 not including fees & taxes. One reason it was so much more was because it was a last minute deal. When we got home from Florida in October we began e-mailing and writing Orbitz and E-Z. We received numerous letter back between November 18, 2003 through September, 2004. Some of them included E-Z apologizing for their company not honoring their reservation rate and offered two free days use of a rental car but I wrote back and said this was not a fair nor acceptable resolution to this matter. I got a second letter from E-Z with a check for $192.74 to pay the difference between what E-Z was going to charge me at the Ft.Lauderdale office and my confirmed promotional rate. I wrote back again and stated we appreciated the partial reimbursement but there was still $181.02 difference that we had to pay out of our pockets. To be fair we did not want to cash the check until the full amount was reimbursed. The check has since expired. Do you know how furious I am?

Here's what I'd like to see happen: In order to make this right we need to receive $373.76 This would be the difference we had to pay for the base rate at Thrifty/Dollar $601.53 minus the original confirmed price from EZ $227.77 which equals $373.77. We have also written the Better Business Bureau but they wrote back stating that E-Z did not offer to make any adjustments. We are not asking anymore than what's fair. We could certainly use "My3cents.com" support. Thank you. .

Jon Egge

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Posted by tander on 2005-01-21:
You should of cashed the check, they'll probaly never issue you another one.
Posted by ConnieCit on 2006-01-01:
If you have any complaints against a business in Florida you can file a complaint online at http://www.800helpfla.com/complnt.html
by phone 1-800-435-7352.
This is a quote from thier site:

"The Florida Department of Agriculture and Consumer Services functions as the state's clearinghouse for consumer complaints. We assist consumers with information, protection and complaints, regardless of whether we regulate that particular industry." I hope this helps because I know a lot of families come to Florida to enjoy themselves and not to be taken advantage of. Take care and God Bless.

Connie Cit (Aka Concerned Citizen)

Posted by Strwy2Hvn on 2013-08-06:
Did you ever get any resolution other than a check that has since expired?
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Worst car rental company
Posted by BebeBmore on 04/17/2010
TAMPA, FL -- I will NEVER rent a car from EZ Rent a Car again and I will strongly urge everyone I know not to use the company. The office is dirty, the staff are rude and unprofessional and 24 hours after returning my rental I still have not received my $200 deposit. When I called the office to inquire regarding my deposit, I was told that it would be returned within 24 hours. After waiting 24 hours and having still not received my deposit, I called back and I was told that it could take over 5 business days for my deposit to be returned (which I was not informed of prior to renting the car).

When I returned the car, I waited over 30 minutes in line. I watched the Sale Representative spend 15 minutes reviewing paper work with one couple and after everything was signed they were told that the only vehicle they could have was a van and that there were no cars and that they would have to wait an underdetermined amount of time for a car (it was unclear why they were not told this from the very beginning). Another couple waiting in line was so disgusted that they got back on the shuttle to the airport to go to another rental company. Everyone at the counter had a dispute. To make matters even worse, there were staff hanging around doing nothing - they did not help a single customer despite the long line.

The Tampa EZ Rent a Car office is so dirty and unprofessional, I find it extremely difficult to believe that this is a national company.
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EZ Rent-A-Car BEWARE!!!
Posted by Kkuff on 03/26/2014
FT. LAUDERDALE AIRPORT, FLORIDA -- I rented a car from EZ Rent-A-Car in Ft Lauderdale and, at first, it was an awesome experience. Then, 3 months after the trip, I received a bill for $4500+ worth of damage to the vehicle I rented. When I informed the person that emailed me the bill that I had 5 witnesses to refute the company's claim against me, she told me, "They're not witnesses because they were with you." REALLY? Look up the definition of "witness" in the dictionary!!! But I digress!

The pictures they sent along with the claim were taken 16 days AFTER I returned the vehicle.

It took weeks of going back and forth and escalating it to management, along with submitting written statements based on the advice of an attorney, until they relieved me of the claim.

Apparently, this isn't the only time this has happened with this company, as well as other rental car companies.
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Great Price, Great Experience!
Posted by Gtgrgxgvfh on 01/16/2014
ORLANDO, FLORIDA -- I hadn't seen any reviews on this company until after I returned the car, but I don't understand why so many are negative... It sounds like some people didn't read the rental contract well and didn't know what they were getting, while others just had some bad luck. My experience with this location couldn't have gone better... I got the car I wanted, and they matched the price I found at another company. The car was virtually brand new in perfect shape and worked great. The return process was very efficient -- an agent gave it a quick once over and verified it had a full tank (and I was never asked to prove I filled it up at a nearby station). I then entered my email on the agent's iPad and got the receipt on my phone seconds later. Overall, I couldn't have asked for a better experience.
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Posted by Maria on 2014-02-11:
You can't understand why people who were fraudulently billed by this company post negative reviews? I'll explain: it's because they were ripped off. Therefore, they are angry. Does that make it understandable to you? Please let me know if you require further clarification.
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Posted by Alpacas on 11/14/2013
TAMPA, FLORIDA -- Scam. I wish I had read the reviews before We rented. My mother filled out online rental info and no credit card was required. When we got there My brother (45 years old) wanted to be listed as the sole driver and we were told there would be a fee for a second driver. I explained that she was not the driver and that there would only be one They said that since she had made the reservations she had to be listed as a driver-- anyone else must be second. I asked about changing the name on the reservations and was told we would have to call an make a reservation. Long story short, I asked to speak to the manager and was told it was their policy. When I said I would call he laughed and said good luck. I asked if he could check for a new reservation and he said it would be $110/day. When we made one less than 24 hrs before it was $25! I have my doubts that he even looked it up. Never rent here. It is not at all worth the discount.
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Never Never Rent a Car From E-Z Rent-a-Car
Posted by Oakvilleyoungyoung on 10/04/2013
DALLAS FOR WORTH AIRPORT, TEXAS -- In August 2013 I rented a car from E-Z Rent-A-Car for three days in Dallas Fort Worth airport in Texas. At the time I return the car an employee fully inspected the car from front bumper thought the rear bumper, from left side to right side, and from bottom to roof. There are no any damages found. We both signed the paper, and she brought me to the counter and I paid whatever cost for three days rental.

About three weeks after I got to home, I received a letter (bill) from Orlando of E-Z Rent-A-Car, the bill shows I damaged the car and estimated cost is almost $3000! There are 40 damages need to be repaired! They include four doors, roofing, front and rear bumper, even the trunk light, and so on. I was stocked. 40 spots damages the inspector on earth didn't see any of them at the time the car was returned?

After I consulted with professionals, I realize this is total a scam, a fraud, and [snip]. As I didn't’t buy extra insurance which is about $25 per day, and E-Z Rent-A-Car knows my credit card has extra coverage for car rental, E-Z Rent-A-Car thought it has a change to fraud and hope to get paid from insurance company. That is illegal.

I will never ever rent a car from E-Z Rent-A-Car again. Everyone should stay away from it as much as possible.
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Posted by Pete on 2013-10-06:
Dispute it with your credit card company. I hope you have the receipt saying everything was OK. Make them prove it, not just some memo saying what is wrong. As others have said, always take pictures of the car before taking it. I have gotten into the habit of taking a picture of just about everything including the interior. I hope EZ car responds to you because they are on my blacklist based on your report.
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EZ Rent A Car Fraudulent Damage Claim
Posted by Zeax on 08/06/2013
DENVER, COLORADO -- BE CAREFUL OF THEM SCAMMING YOU FOR CAR REPAIRS / DAMAGE THAT YOU DIDN'T DO. I rented there a few months ago for a week. I returned the car and everything looked good with no issues. After a few weeks I received a letter in the mail saying I returned the car with a flat tire and they are billing me for a new tire. I knew this couldn't be true because this car has a tire pressure warning for flat tires and it wasn't on when I returned it. I asked for supporting documents which the claims/risk dept sent. They sent falsified check-in slip from that day saying there was a flat tire and a "customer filled accident report form" reporting a flat tire which I never filled out but someone in their office did to look like I filled it out. They also sent an invoice showing the price for the tire replacement and wrote on the tire invoice my car rental number it.

The only reason I knew this was a SCAM was because the date of the tire receipt was 2 DAYS BEFORE I RETURNED THE CAR while I was still driving the car. They falsified all these documents to try to make me pay for the repairs of another car. After I pointed this date error to the claims/risk dept, they just sent an email back saying they are dropping the claim with no explanation. If it wasn't for the date error, they would have made me pay for the repairs.
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E-Z Rental Confirmation: $173.22 --- Actual charge: $789.45
Posted by Dblnr on 08/04/2012
ORLANDO MCO AIRPORT, FLORIDA -- Rental Confirmation: $173.22 --- Actual charge: $789.45

Thinking of renting a car from E-Z Rent-A-Car? You might want to read this first!

I booked a car from Orlando (MCO) Airport with a confirmed price of $173.22. (Confirmation#: EZ Rent-A-Car NBTZ0FF670 $173.22)

At pickup, the E-Z representative (name withheld) offered me an upgrade at "no additional charge". After a brief discussion about the expected gas mileage of this bigger, upgrade, car, I agreed, as it was a 'free' upgrade.

I then specifically declined the additional insurance (CDW).

The only additional fee I agreed to at pickup was the Easy Pass (SunPass) pre-paid toll which the E-Z representative (name withheld) assured me was a one-time fee of some $37 (this later became $55.92, but that was the least of my problems!).

To cut to the chase, after I returned the car (undamaged), I got my credit card statement with a payment of $789.45. (Contract # MCO-364584).

Despite my agreement to take the upgrade only if it was free and my express instructions that I did not want to take additional insurance, the E-Z representative (name withheld), or someone in the office had added a $120.20 upgrade fee and Collision Damage Waiver (CDW) to the contract. To add insult to injury, the CDW cost even more because thy charged me the rate for the bigger car.

Despite calls almost every day to E-Z Rent-A-Car's Customer Care department and repeated e-mails to them requesting they review my contract, I have never once received a reply.

Try calling the E-Z Rent-A-Car Customer Care at 407-674-1006. The call is never answered! If you wait on hold a message every minute or so will inform you that they are busy assisting other callers, but despite how long you wait, your call will not be picked up. The message will suggest you leave your name and number and they will return your call within one business day. I imagine that if anyone at E-Z Car Rental ever bothered to listen to those messages, mine would be the first voice they would hear!

I have lost count of the number of phone messages I have left, all unreturned. I have sent e-mails to the same E-Z Rent-A-Car Customer Care department and never received a reply.

I'm out $600. Don't let this happen to you!
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Posted by bob932304 on 2012-08-04:
The first thing I do is read the contract without paying much attention to what the agent says. The contracts I've seen are usually fairly straight forward. And I always decline the full-tank fuel option - they make a fortune on that, I always bring back the tank full. Rental agents are notorious for this type of activity.
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