FT. LAUDERDALE AIRPORT, FLORIDA -- I rented a car from EZ Rent-A-Car in Ft Lauderdale and, at first, it was an awesome experience. Then, 3 months after the trip, I received a bill for $4500+ worth of damage to the vehicle I rented. When I informed the person that emailed me the bill that I had 5 witnesses to refute the company's claim against me, she told me, "They're not witnesses because they were with you." REALLY? Look up the definition of "witness" in the dictionary!!! But I digress!
The pictures they sent along with the claim were taken 16 days AFTER I returned the vehicle. It took weeks of going back and forth and escalating it to management, along with submitting written statements based on the advice of an attorney, until they relieved me of the claim. Apparently, this isn't the only time this has happened with this company, as well as other rental car companies.
ORLANDO, FLORIDA -- I hadn't seen any reviews on this company until after I returned the car, but I don't understand why so many are negative... It sounds like some people didn't read the rental contract well and didn't know what they were getting, while others just had some bad luck. My experience with this location couldn't have gone better... I got the car I wanted, and they matched the price I found at another company. The car was virtually brand new in perfect shape and worked great.
The return process was very efficient -- an agent gave it a quick once over and verified it had a full tank (and I was never asked to prove I filled it up at a nearby station). I then entered my email on the agent's iPad and got the receipt on my phone seconds later. Overall, I couldn't have asked for a better experience.
DALLAS FOR WORTH AIRPORT, TEXAS -- In August 2013 I rented a car from E-Z Rent-A-Car for three days in Dallas Fort Worth airport in Texas. At the time I return the car an employee fully inspected the car from front bumper thought the rear bumper, from left side to right side, and from bottom to roof. There are no any damages found. We both signed the paper, and she brought me to the counter and I paid whatever cost for three days rental.
About three weeks after I got to home, I received a letter (bill) from Orlando of E-Z Rent-A-Car. The bill shows I damaged the car and estimated cost is almost $3000! There are 40 damages need to be repaired! They include four doors, roofing, front and rear bumper, even the trunk light, and so on. I was stocked. 40 spots damages the inspector on earth didn't see any of them at the time the car was returned?
After I consulted with professionals, I realize this is total a scam, a fraud, and **. As I didn't buy extra insurance which is about $25 per day, and E-Z Rent-A-Car knows my credit card has extra coverage for car rental, E-Z Rent-A-Car thought it has a change to fraud and hope to get paid from insurance company. That is illegal. I will never ever rent a car from E-Z Rent-A-Car again. Everyone should stay away from it as much as possible.
DENVER, COLORADO -- BE CAREFUL OF THEM SCAMMING YOU FOR CAR REPAIRS / DAMAGE THAT YOU DIDN'T DO. I rented there a few months ago for a week. I returned the car and everything looked good with no issues. After a few weeks I received a letter in the mail saying I returned the car with a flat tire and they are billing me for a new tire. I knew this couldn't be true because this car has a tire pressure warning for flat tires and it wasn't on when I returned it. I asked for supporting documents which the claims/risk dept sent.
They sent falsified check-in slip from that day saying there was a flat tire and a "customer filled accident report form" reporting a flat tire which I never filled out but someone in their office did to look like I filled it out. They also sent an invoice showing the price for the tire replacement and wrote on the tire invoice my car rental number it.
The only reason I knew this was a SCAM was because the date of the tire receipt was 2 DAYS BEFORE I RETURNED THE CAR while I was still driving the car. They falsified all these documents to try to make me pay for the repairs of another car. After I pointed this date error to the claims/risk dept, they just sent an email back saying they are dropping the claim with no explanation. If it wasn't for the date error, they would have made me pay for the repairs.
NEWARK, NEW JERSEY -- Fraudulent damage charges. Scam artists I rented a car at ERW (Newark Airport 408-416 Carnegie Ave Newark, NJ 07114, US) and returned it March 4th 2014. My credit card bill came and I noticed a $300 charge in addition to the $189.85 rental cost. I called the E-Z rental car (AKA Drivo) office and the person stated that the rim on the vehicle was SO damaged that the car was not completely not drivable and the entire rim had to be replaced. This is absolutely not true. We drove the car into the lot and there was no problem.
After doing some research on the internet I see this is common practice with E-Z (Drivo) rent a car in Newark. The person sent me some picture of a damaged rim that was so close up that it one cannot even see if it is the same car. I am quite sure it was not my rental car as there was no damage to the car when I returned it. How annoying that I am having to waste my time dealing with this bogus claim. I have submitted a complaint and claim with my credit card company for this charge as well.
Shame on you in this day and age thinking you can get away with ripping people off like this. I work for an airline and travel a lot and believe me I will never rent with E-Z rental again and will certainly spread the word about what a scam artist operation you are running. Thanks a lot for a horrible rental experience.
TAMPA, FLORIDA -- Scam. I wish I had read the reviews before we rented. My mother filled out online rental info and no credit card was required. When we got there my brother (45 years old) wanted to be listed as the sole driver and we were told there would be a fee for a second driver. I explained that she was not the driver and that there would only be one. They said that since she had made the reservations she had to be listed as a driver-- anyone else must be second. I asked about changing the name on the reservations and was told we would have to call and make a reservation.
Long story short, I asked to speak to the manager and was told it was their policy. When I said I would call he laughed and said "good luck." I asked if he could check for a new reservation and he said it would be $110/day. When we made one less than 24 hrs before it was $25! I have my doubts that he even looked it up. Never rent here. It is not at all worth the discount.
On Monday March 21st I rented a car from a small location at 7975 San Fernando road. Sun Valley, Ca, 91352. Their phone number is (818) 767-8816. The rate was $36/day and I had a 200 mile a day deal. I rented the car for 3 days.
I was scheduled to go to San Francisco from Monday 3/21 through Tuesday 3/22, it was a short trip so I had a tight schedule to complete all my tasks on very little time. On the Morning of Tuesday March 22 I was on my way to my first scheduled stop and on the way the car started to make a very loud and frightening grinding sound. I started to become alarmed but was trying to remain calm as the sound kept coming and going. After 10 minutes of this my concerns became greater and greater as the car continued to make the sound and it increasingly got worse very quickly.
I stopped and immediately called EZ rental hoping for assistance as my whole trip would be a waste if I did not resolve the problem in a timely manner. I was told by the man on the phone that the noise was pre-existing and to continue driving the car. I got back in the car hoping that what he had said was true and I could continue my trip uninterrupted but as I started driving the car again the noise had become severely worse and consistent with no break and the car began to jerk to the right. We had planned many things for that day and there was a 4 month old baby in the car and at that point I knew that it was unsafe to continue driving under those conditions.
I had no choice but to turn around and drive all the way back to our hotel to plan other arrangements. I was told by E-Z rental to take the car to Firestone. I called Firestone and they were booked for the next 3 days and referred me to another mechanic. I took the car there and after a brief inspection they told me that the car was not safe to drive due to a damaged wheel barrel. I called E-Z rental again and the employee said that he refused to pay for repairs and insisted that we drive the unsafe car back to Los Angeles. I refused to endanger myself and my passengers especially since I was warned by a mechanic not to attempt to drive the car and took the car to Firestone for repair.
** store Manager of Firestone contacted E-Z rental and the agreement was that we would leave the car there for repair and pick up. I had to cancel my trip and purchase 2 train tickets back to Los Angeles for a 7 hour detour and a very unpleasant experience all together. My trip was ruined. I spent much more money than I had planned. The car ended up taking over any time I could have used to complete my scheduled plans.
Your company was very unhelpful in assisting me with alternatives and basically left me stranded to figure out how I would return home. The car was used for 1 day and the rest of the trip was running around trying to figure out how to resolve this disaster.
I expect a full refund on the car rental expenses and to be reimbursed for the alternative train tickets that I was forced to purchase in order to get back home. I believe this is the least your company can do for me after endangering me and my passengers, ruining a very long anticipated trip and leaving me stranded miles away from home.
TAMPA, FLORIDA -- On June 26, 2010 I rented a gold Sonata (with almost 29,000 miles on it) for 3 days from E-Z Rent-A-Car, 5124 Cypress Street, Tampa, Fl 33607. When I started driving the car it was somewhat noisy and I thought it had a flat tire or a hole in the muffler. I stopped at an empty parking lot near the entrance to the freeway to check the tires and they seemed to have plenty of air. The closer I got to Dade City, Fl the louder the car became. I knew it was not the motor because it did not make a noise when the car was just idling. When I got to my destination, I immediately called E-Z Rent-A-Car to let them know the car had some type of mechanical defect.
I explained to ** what was going on and he told me to bring the car back as Sonatas were known to be noisy cars and they'd give me a different car. I explained that I had plans for Saturday evening that did not include driving the vehicle, but I would return the car Sunday AM.
On June 27, 2010 Sunday AM, I returned the car to E-Z Rent-A-Car. The car was checked and I explained to the young man what the problem was. When the young man checked the Sonata, there was absolutely no visible damage to the car. In fact, the young man told me to talk to the manager when I returned the new rental (an Electra) and I would get a discount for the inconvenience of having to return the Sonata and switch out the cars.
On Tuesday, June 29, 2010, as planned I returned the Electra. I was not aware that there was any problem regarding the Sonata rental. Several days later I checked my cell phone which had not been working well and found a message from ** the manager of E-Z Rent-A-Car. After returning from vacation I called E-Z Rent-A-Car to explain that I definitely had done nothing to damage the Sonata. When I returned the Sonata, it was in the exact same condition as when I picked it up. I did nothing to damage any part of that car.
** told me the matter had been turned over to Risk Management Services as there was now damage to the front wheel. I was under the assumption I was being accused of causing mechanical problems and I told him whatever was wrong with the car was the result of previous renters. He told me they would be checking with the previous renters but all they would do is to research the problem was to ask a survey question as to whether the previous renters had experienced any problems.
There were no damages noted when I returned it and the young man who checked the car in did not note any damages when he checked the car prior to exchanging it for another rental car. The policy at E-Z Rent-A-Car is that they will not give you a second rental car if you damage the first. I was given the second car rental because there was no obvious defect noted when I turned in the Sonata. Any mechanical defect that the car had was present when I rented it. E-Z Rent-A-Car is now billing me for $1,200 damages to the car. This damage claim against me is a fraud and a scam perpetuated by E-Z Rent-A-Car, Tampa, Florida!
CANCUN, MEXICO, TEXAS -- We rented a minivan from E-Z car rental/American car rental in Cancun Mexico. The price quoted is what we paid and they put a hold on our credit card for $1,600 dollars. When we checked with our cc company they told us it's standard procedure and it did drop off by the time we were back home. The car promised is what we got and it was only fairly new.
ORLANDO MCO AIRPORT, FLORIDA -- Rental Confirmation: $173.22 -- Actual charge: $789.45. Thinking of renting a car from E-Z Rent-A-Car? You might want to read this first!
I booked a car from Orlando (MCO) Airport with a confirmed price of $173.22. (Confirmation#: EZ Rent-A-Car ** $173.22) At pickup, the E-Z representative (name withheld) offered me an upgrade at "no additional charge". After a brief discussion about the expected gas mileage of this bigger, upgrade car, I agreed, as it was a 'free' upgrade. I then specifically declined the additional insurance (CDW). The only additional fee I agreed to at pickup was the Easy Pass (SunPass) pre-paid toll which the E-Z representative (name withheld) assured me was a one-time fee of some $37 (this later became $55.92, but that was the least of my problems!)
To cut to the chase, after I returned the car (undamaged), I got my credit card statement with a payment of $789.45. (Contract # **.) Despite my agreement to take the upgrade only if it was free and my express instructions that I did not want to take additional insurance, the E-Z representative (name withheld), or someone in the office had added a $120.20 upgrade fee and Collision Damage Waiver (CDW) to the contract. To add insult to injury, the CDW cost even more because they charged me the rate for the bigger car.
Despite calls almost everyday to E-Z Rent-A-Car's Customer Care department and repeated e-mails to them requesting they review my contract, I have never once received a reply. Try calling the E-Z Rent-A-Car Customer Care at 407-674-1006. The call is never answered! If you wait on hold a message every minute or so will inform you that they are busy assisting other callers, but despite how long you wait, your call will not be picked up.
The message will suggest you leave your name and number and they will return your call within one business day. I imagine that if anyone at E-Z Car Rental ever bothered to listen to those messages, mine would be the first voice they would hear! I have lost count of the number of phone messages I have left, all unreturned. I have sent e-mails to the same E-Z Rent-A-Car Customer Care department and never received a reply. I'm out $600. Don't let this happen to you!