ORLANDO, FLORIDA -- PLEASE save yourself a ton of aggravation and DO NOT rent from this company. I have tried them twice and both times I was charged double or triple what I was quoted when I made my reservation online. They do not explain charges when you pick up your car and you end up with a huge bill in the end. I have been calling customer service for over 2 weeks now about my issues and they keep telling me they're submitting things for refunds but nothing has been resolved. I have called them 6 times, emailed them and spoken with a manager. Their standard response is "Someone will get back to you within 48 hours" but I have yet to get even 1 call or response.
HORRIBLE CUSTOMER SERVICE. As a last resort I've had to call my credit card company and dispute the charge morning to find out the car was never entered into the system as returned and I was being charged another day. I spoke with a very nice woman would told me she would speak with upper management to try and get my issues resolved and would call me back within 48 hours. She never called me back.
I have called customer service 6 times, spoken with a supervisor and emailed them a copy of paperwork they requested. I have yet to get my issues resolved and have NEVER gotten a call back from any of the people who I've dealt with, not once despite everyone telling me I'll hear from them "within 48 hours". I am quite disappointed. I've had no issues with the vehicles but the customer service department is HORRIBLE. I've had to resort to disputing the charges with my credit card company.
On Monday March 21st I rented a car from a small location at 7975 San Fernando road. Sun Valley, Ca, 91352. Their phone number is (818) 767-8816. The rate was $36/day and I had a 200 mile a day deal. I rented the car for 3 days.
I was scheduled to go to San Francisco from Monday 3/21 through Tuesday 3/22, it was a short trip so I had a tight schedule to complete all my tasks on very little time. On the Morning of Tuesday March 22 I was on my way to my first scheduled stop and on the way the car started to make a very loud and frightening grinding sound. I started to become alarmed but was trying to remain calm as the sound kept coming and going. After 10 minutes of this my concerns became greater and greater as the car continued to make the sound and it increasingly got worse very quickly.
I stopped and immediately called EZ rental hoping for assistance as my whole trip would be a waste if I did not resolve the problem in a timely manner. I was told by the man on the phone that the noise was pre-existing and to continue driving the car. I got back in the car hoping that what he had said was true and I could continue my trip uninterrupted but as I started driving the car again the noise had become severely worse and consistent with no break and the car began to jerk to the right. We had planned many things for that day and there was a 4 month old baby in the car and at that point I knew that it was unsafe to continue driving under those conditions.
I had no choice but to turn around and drive all the way back to our hotel to plan other arrangements. I was told by E-Z rental to take the car to Firestone. I called Firestone and they were booked for the next 3 days and referred me to another mechanic. I took the car there and after a brief inspection they told me that the car was not safe to drive due to a damaged wheel barrel. I called E-Z rental again and the employee said that he refused to pay for repairs and insisted that we drive the unsafe car back to Los Angeles. I refused to endanger myself and my passengers especially since I was warned by a mechanic not to attempt to drive the car and took the car to Firestone for repair.
** store Manager of Firestone contacted E-Z rental and the agreement was that we would leave the car there for repair and pick up. I had to cancel my trip and purchase 2 train tickets back to Los Angeles for a 7 hour detour and a very unpleasant experience all together. My trip was ruined. I spent much more money than I had planned. The car ended up taking over any time I could have used to complete my scheduled plans.
Your company was very unhelpful in assisting me with alternatives and basically left me stranded to figure out how I would return home. The car was used for 1 day and the rest of the trip was running around trying to figure out how to resolve this disaster.
I expect a full refund on the car rental expenses and to be reimbursed for the alternative train tickets that I was forced to purchase in order to get back home. I believe this is the least your company can do for me after endangering me and my passengers, ruining a very long anticipated trip and leaving me stranded miles away from home.
TAMPA, FLORIDA -- On June 26, 2010 I rented a gold Sonata (with almost 29,000 miles on it) for 3 days from E-Z Rent-A-Car, 5124 Cypress Street, Tampa, Fl 33607. When I started driving the car it was somewhat noisy and I thought it had a flat tire or a hole in the muffler. I stopped at an empty parking lot near the entrance to the freeway to check the tires and they seemed to have plenty of air. The closer I got to Dade City, Fl the louder the car became. I knew it was not the motor because it did not make a noise when the car was just idling. When I got to my destination, I immediately called E-Z Rent-A-Car to let them know the car had some type of mechanical defect.
I explained to ** what was going on and he told me to bring the car back as Sonatas were known to be noisy cars and they'd give me a different car. I explained that I had plans for Saturday evening that did not include driving the vehicle, but I would return the car Sunday AM.
On June 27, 2010 Sunday AM, I returned the car to E-Z Rent-A-Car. The car was checked and I explained to the young man what the problem was. When the young man checked the Sonata, there was absolutely no visible damage to the car. In fact, the young man told me to talk to the manager when I returned the new rental (an Electra) and I would get a discount for the inconvenience of having to return the Sonata and switch out the cars.
On Tuesday, June 29, 2010, as planned I returned the Electra. I was not aware that there was any problem regarding the Sonata rental. Several days later I checked my cell phone which had not been working well and found a message from ** the manager of E-Z Rent-A-Car. After returning from vacation I called E-Z Rent-A-Car to explain that I definitely had done nothing to damage the Sonata. When I returned the Sonata, it was in the exact same condition as when I picked it up. I did nothing to damage any part of that car.
** told me the matter had been turned over to Risk Management Services as there was now damage to the front wheel. I was under the assumption I was being accused of causing mechanical problems and I told him whatever was wrong with the car was the result of previous renters. He told me they would be checking with the previous renters but all they would do is to research the problem was to ask a survey question as to whether the previous renters had experienced any problems.
There were no damages noted when I returned it and the young man who checked the car in did not note any damages when he checked the car prior to exchanging it for another rental car. The policy at E-Z Rent-A-Car is that they will not give you a second rental car if you damage the first. I was given the second car rental because there was no obvious defect noted when I turned in the Sonata. Any mechanical defect that the car had was present when I rented it. E-Z Rent-A-Car is now billing me for $1,200 damages to the car. This damage claim against me is a fraud and a scam perpetuated by E-Z Rent-A-Car, Tampa, Florida!
FT LAUDERDALE, FLORIDA -- Got to airport and was expecting what I reserved, a convertible Mustang or comparable... that does not mean a VW bug with 20,000 miles on it and a mess. During the Holiday week they said that is all they had left... fine but make a price change or give me a few days free... answer, NO. So I went to another car rental counter and got a better rate and a Chevy Camaro convertible. NEVER again will Sleazy EZ rent a car get my business.
ORLANDO, FLORIDA -- On July 26, 2016 a rental car from EZ Rental invade my lane doing serious damage to my car. Today is August 15th and NO ONE have resolve my problem. I submit police report and everything they needed to solve the problem and this company had done nothing while I am driving an unsafe car. Seriously? They do not care but to take your money and leave you stranded.
LAS VEGAS, NEVADA -- We got an unsafe car... No question... Within 30 miles of getting the car, I needed to take it to a garage. These guys were great and I'm glad I went there. Customer service is non-existent! I will never again, put my family in jeopardy, nor will I waste vacation time, by going with a less expensive car rental company without a good reputation.
ORLANDO MCO AIRPORT, FLORIDA -- Rental Confirmation: $173.22 -- Actual charge: $789.45. Thinking of renting a car from E-Z Rent-A-Car? You might want to read this first!
I booked a car from Orlando (MCO) Airport with a confirmed price of $173.22. (Confirmation#: EZ Rent-A-Car ** $173.22) At pickup, the E-Z representative (name withheld) offered me an upgrade at "no additional charge". After a brief discussion about the expected gas mileage of this bigger, upgrade car, I agreed, as it was a 'free' upgrade. I then specifically declined the additional insurance (CDW). The only additional fee I agreed to at pickup was the Easy Pass (SunPass) pre-paid toll which the E-Z representative (name withheld) assured me was a one-time fee of some $37 (this later became $55.92, but that was the least of my problems!)
To cut to the chase, after I returned the car (undamaged), I got my credit card statement with a payment of $789.45. (Contract # **.) Despite my agreement to take the upgrade only if it was free and my express instructions that I did not want to take additional insurance, the E-Z representative (name withheld), or someone in the office had added a $120.20 upgrade fee and Collision Damage Waiver (CDW) to the contract. To add insult to injury, the CDW cost even more because they charged me the rate for the bigger car.
Despite calls almost everyday to E-Z Rent-A-Car's Customer Care department and repeated e-mails to them requesting they review my contract, I have never once received a reply. Try calling the E-Z Rent-A-Car Customer Care at 407-674-1006. The call is never answered! If you wait on hold a message every minute or so will inform you that they are busy assisting other callers, but despite how long you wait, your call will not be picked up.
The message will suggest you leave your name and number and they will return your call within one business day. I imagine that if anyone at E-Z Car Rental ever bothered to listen to those messages, mine would be the first voice they would hear! I have lost count of the number of phone messages I have left, all unreturned. I have sent e-mails to the same E-Z Rent-A-Car Customer Care department and never received a reply. I'm out $600. Don't let this happen to you!
ORLANDO, FLORIDA -- I usually use National, Alamo or Avis, in that order. I made the unpardonable mistake of making a reservation with EZ based on price. Never, ever again. No one came close to their rate: $135 for three days out of Toronto Pearson for a midsize. I booked it. Should have read more but I rely on information being in the reservation: unlimited mileage, pick up point, etc... What I didn't dig deep enough to find is they'll take any chance they get to leave you stranded.
I called from CMH after a bump opportunity for $400 came up. Their lot closed at 10 but my new flight would not get in 'til 11. They said there was no way to do an after hours pick up and they would not honor the reservation if I picked it up the next morning. So, fine, I lost out on $400.
My plane ended up leaving late but was only supposed to be an hour. Well, between boarding and sitting at the gate and delayed landing, my plane ended up getting in just before 8 instead of 6. Another 15 minutes to get to the 'courtesy' phone only to be told 'You didn't call so your reservation was cancelled'. I don't have an air phone. He, in fact, said they had no cars available. The central reservation operator blamed me and said it was their policy to cancel any reservations after 1 hour and I should have called them. There is no such information on my reservation. She said it was in the policies on their website.
I not only don't have an air phone, I don't have Internet access in the air. I've had dozens of car rentals and never had one cancelled on me because the plane was late. Oh, the nice lady did apologize for the inconvenience but I made it clear, in less than gentlemanly language, that getting in two hours late and then being stranded in Toronto with no car was not merely an inconvenience. So I lost a $400 voucher, paid $50 in cab fees to get to the hotel and back and the new reservation, with a different company, of course, cost $150 more than my original reservation.
TAMPA, FLORIDA -- DON'T DO IT!! This company is a SCAM!! I rented a mini-van from Orbitz.com for 3 days. EZ Rent a Car described the mini-van as being able to hold 7 passengers & 4 large suitcases. Check in was a hassle and took about 30 minutes. When they finally brought the car around it was a SMALL mini-van that wouldn't even fit 2 small suitcases in the trunk. I was livid but did a quick walk around inspection of the car alone and there was no visible nicks or dents. We drove from Tampa to Clearwater Beach and parked the car at the hotel for our entire trip.
Three days later we went to return the car... He told me to stay inside while he went out and performed an inspection of the car. He then called me out to point out a small nick on the side of the car. I was livid explaining to him there was no way we caused this as we only drove it 40 miles and certainly didn't get into an accident and it was left in a secure parking lot! They took me into the office to look up information about the last person who rented the car. The manager was "in the back" and "unavailable". They couldn't find any paper work but assured me that everything would be OK. I refused to sign the paper stating any damage was done to the vehicle in my presence.
We had a plane to catch and I took their word for it. Three weeks later I get a letter in the mail for $2,400 worth of damage! The estimate of damage they charged me for is for a new front and back bumper and side panel! Including $540 for "loss of use" while the car was being repaired. After doing some research online about this company I have confirmed that I have been scammed. I plan on doing whatever it takes to fight this company! Looking back I wish I would have paid a little extra to rent from a brand name company. There is a reason their prices are so cheap - it is a SCAM! Stay away.
DENVER, COLORADO -- I've rented from this company at this location several times now and have had very mixed experiences. The later ones have been worse and for this fact alone as well as the unpredictability factor--not something today's air traveler really needs or wants--I would not recommend using this company at this location.
First, definitely ask a Hertz or Enterprise bus driver where the E-Z shuttle is when you walk out with your bags (they seem to hate answering this already). On one side of the terminal the shuttle is at the front of the shuttle line. On the other it's at the very back. On neither side is their name included on the directory board and if you pick the wrong direction and start walking you may end up adding half a mile on foot to your trip, with all your bags in tow, like I did the first few times I rented from them.
At their service desk study the faces of the desk personnel and try to pick someone who is not mean-spirited or seems to have a chip on their shoulder. Several of their people are just mean. If you are someone who prefers not to use credit cards and prefers debit or check cards, be prepared to face some heckling and hassling. One week there was no problem although I was given a great deal of random attitude from the desk guy I talked to, to the point that I would've walked out and headed for the next company on the row had my wife not intervened to soothe my frayed nerves.
The following week, the company had apparently changed their policies to require faxed proof of insurance from my own car insurance or that I pay their exorbitant daily insurance rates (much higher than their rental rates). The desk person was actually competent if somewhat incalcitrant and unfriendly. The fact that the company arbitrarily changed its policies from week to week without even notifying regular customers seems at least capricious, if not downright unfriendly.
I want predictability when I travel because I need all my focus and concentration to deal with the circumstances of the day. In a car rental company I also look for convenience and speed. E-Z has none of this and for this reason I will not be likely to use them in the future. And if you're thinking the price will make it worthwhile think again. Actually the rates plus all the other crap they add on (particularly if they force you to use their insurance) turn out to be as much as or more than everyone else. The added inconvenience of attitude from desk personnel and fluctuating policies that are unfavorable towards debit card users is what breaks the camels back for me.
Bottom line: Do as you wish but be wary if, unlike me, you plan to rent from these guys anytime soon.