Confirmed Price Not Honored
FT. LAUDERDALE, FLORIDA -- I'm writing with a complaint about the price quote that was not honored by E-Z Rent-a-Car with their corporate office located at 1777 McCoy Road, Orlando, Florida 32809, Phone# (407)888-0509 , and I hope someone will take this seriously.
I recently rented a compact car from E-Z Rent-a-Car. On July 30, 2003 I used Orbitz to help locate rental companies with the best rates in Ft.Lauderdale, Florida to rent a car. Orbitz recommended list had E-Z Rent-A-Car (E-Z) for $95.75 a month (28 days) and $18.86 for each additional day not including any normal additional fees and taxes. We were requesting to rent a car for 35 days. My wife and I agreed to take that offer and got a confirmation through Obitz via E-Z. Before leaving for our trip to Florida I again got confirmation by phoning E-Z on the price and the 35 days for renting a car. When my family arrived from Seattle to Ft.Lauderdale on September 2, 2003 to pick up the car and presented them with our confirmation printed on the Orbitz Trip Detail document the office manager Arlyn Oliquino refused to honor the committed price which added up to $227.77 ($95.75 for 28 days plus $18.86 x 7 extra days= $132.02) not including fee & taxes. I even had her call their corporate office who told her to honor it because it was a promotional rate listed on Orbitz but she still refused. She said we had to pay $101.63 a week plus the $132.02 for the extra seven days ($18.86 x 7) which totaled $538.54. I tried to negotiate this difference but the manager would not listen.
At that point after an hour and a half my family and I were frustrated and upset and decided to go to Thrifty/Dollar to rent our car which cost $601.53 not including fees & taxes. One reason it was so much more was because it was a last minute deal. When we got home from Florida in October we began e-mailing and writing Orbitz and E-Z. We received numerous letter back between November 18, 2003 through September, 2004. Some of them included E-Z apologizing for their company not honoring their reservation rate and offered two free days use of a rental car but I wrote back and said this was not a fair nor acceptable resolution to this matter. I got a second letter from E-Z with a check for $192.74 to pay the difference between what E-Z was going to charge me at the Ft.Lauderdale office and my confirmed promotional rate. I wrote back again and stated we appreciated the partial reimbursement but there was still $181.02 difference that we had to pay out of our pockets. To be fair we did not want to cash the check until the full amount was reimbursed. The check has since expired. Do you know how furious I am?
Here's what I'd like to see happen: In order to make this right we need to receive $373.76 This would be the difference we had to pay for the base rate at Thrifty/Dollar $601.53 minus the original confirmed price from EZ $227.77 which equals $373.77. We have also written the Better Business Bureau but they wrote back stating that E-Z did not offer to make any adjustments. We are not asking anymore than what's fair. We could certainly use "My3cents.com" support. Thank you. .