ORLANDO, FLORIDA -- I hadn't seen any reviews on this company until after I returned the car, but I don't understand why so many are negative... It sounds like some people didn't read the rental contract well and didn't know what they were getting, while others just had some bad luck. My experience with this location couldn't have gone better... I got the car I wanted, and they matched the price I found at another company. The car was virtually brand new in perfect shape and worked great. The return process was very efficient -- an agent gave it a quick once over and verified it had a full tank (and I was never asked to prove I filled it up at a nearby station). I then entered my email on the agent's iPad and got the receipt on my phone seconds later. Overall, I couldn't have asked for a better experience.1 Replies - Latest reply on 02/11/2014Add reply
TAMPA, FLORIDA -- Scam. I wish I had read the reviews before We rented. My mother filled out online rental info and no credit card was required. When we got there My brother (45 years old) wanted to be listed as the sole driver and we were told there would be a fee for a second driver. I explained that she was not the driver and that there would only be one They said that since she had made the reservations she had to be listed as a driver-- anyone else must be second. I asked about changing the name on the reservations and was told we would have to call an make a reservation. Long story short, I asked to speak to the manager and was told it was their policy. When I said I would call he laughed and said good luck. I asked if he could check for a new reservation and he said it would be $110/day. When we made one less than 24 hrs before it was $25! I have my doubts that he even looked it up. Never rent here. It is not at all worth the discount.Add reply
EZ Rent A Car Fraudulent Damage Claim
DENVER, COLORADO -- BE CAREFUL OF THEM SCAMMING YOU FOR CAR REPAIRS / DAMAGE THAT YOU DIDN'T DO. I rented there a few months ago for a week. I returned the car and everything looked good with no issues. After a few weeks ... read full review
EZ Rent A Car from TransCanada located on 801 Airport Rd. in Toronto. Stay away or you will be cheated!!! The guy there is rude and unprofessional. I give you 99.9 % chance that he will try to scam you!!! I have talked to quite a few people in line and they all share this opinion. 1 Replies - Latest reply on 12/22/2011Add reply
HARTFORD, CONNECTICUT -- When I booked my premium rental car online I was given an estimate of $230 for a passenger car. Arriving at the airport I was offered a "free upgrade" to an SUV, which I accepted. The statement had an estimate of over $350 dollars which I questioned and was told "that is only an estimate of the cost-we are giving you the free upgrade." The agent had me sign an initial several times and on one paper the word "free upgrade" was handwritten and circled.
1 Replies - Latest reply on 07/24/2011Add reply
When I returned the car the upgrade was charged and the agent refused to call the manager when I asked. I was told that the manager was not in the office that day. There were three other customers with the same problem. When we demanded a manager one finally responded and the agent denied having told us that no manager was available. The manager was just as unwilling to help us and even threatened to call security although no one had raised voices or used intimidating language or behavior.
Blatant and unapologetic dishonest business practices all the way around.
On Apr 08, 2011 I rented one of their cars (Reservation Number CEZ00037D5 / RA: MIA-103202). Although the online reservation total charges were $38.63, I was actually charged $62.72 because I was forced to accept and buy an undesired service in order to rent the car: their employee told me that if I did not accept to buy the Supplemental Liability Insurance (SLI) they were not going to rent me the car. This is totally unaccepted and is also ILLEGAL, as this business practice violates the Sherman Antitrust Act and Section 3 of the Clayton Act. This is legally called tying. I will never rent from E-Z Rent-A-Car.1 Replies - Latest reply on 04/20/2011Add reply
ORLANDO, FLORIDA -- I had to rent several cars in Orlando over the weekend of March 18th for my wedding and several family members that were coming from out of town (we had a destination wedding at Disney). Charlie at the EZ rent a car office at the Orlando airport was so awesome in the planning and execution! He worked with me on the various types of cars for each of the different families coming in, their schedule and their budgets. All of the cars were ready and waiting when they all got into town. The cars were clean. The service was quick and easy. And most importantly the price was right!
THANK YOU EZ Rent A Car for your excellent service. You took one of my many stresses of my weekend away & everyone had a fab weekend and vacation!
EZ Rent a Car is a SCAM!
TAMPA, FLORIDA -- DON'T DO IT!! This company is a SCAM!!
I rented a mini-van from Orbitz.com for 3 days. EZ Rent a Car described the mini-van as being able to hold 7 passengers & 4 large suitcases. Check in was a hassle ... read full review3 Replies - Latest reply on 08/01/2013
EZ....NOT EASY AT ALL!!!!
LOS ANGELES, CALIFORNIA -- EZ Car Rental is a joke. I was at LAX with a reservation for a car. When I arrived at the car rental location, there were 6 customers ahead of me and no cars available, even though we all had reservations. ... read full review1 Replies - Latest reply on 04/01/2011
Cheaper is not always better
FT. LAUDERDALE, FLORIDA -- We were going to rent from Enterprise but E-Z talked us into renting from them (their booth is next door to Enterprise at the Ft. Lauderdale, FL airport). Boy, that was the biggest mistake of our vacation. ... read full review2 Replies - Latest reply on 01/06/2011
Came to USA via LAXfor Xmas and chose this car rental co (first time). The price quoted in England was $292 for 18 days. When I collected my car a Hyundai accent I stated I only needed the very basic insurance when asked ie. Minimum. I have been coming to the States for several years and have used National, Alamo etc and I know the ball park price I pay. The guy behind the counter said fine and on my way I went. When I returned the car 18 days later the bill was $998 They say I agreed to full insurance cover. I went ballistic! but had to catch my plane they had blindsided me. and my credit card went missing. My reissued credit card never reached me and $12000 has been taken out of my account.1 Replies - Latest reply on 01/06/2011Add reply
Scam at EZ Cancun
CANCUN MEXICO -- I feel scamed. I booked online for a price in Orbitz, which gave me a slight advantage in price VS EZ's webpage. At EZs webpage you can see that the basic insurance is included in the total price, so ... read full review2 Replies - Latest reply on 01/02/2014
TAMPA, FLORIDA -- I had a great experience at E-Z Rent a Car at Tampa. I found them through Orbitz and they were the best deal. I had just come from Payless Rent-a-Car down the street and had a horrible time after they had lied to me and tried to charge me extra money. E-Z Rent a Car on the other hand was great. They gave me the car at the price they quoted me. They offered me the extras as "options" and didn't force it on me. They were straight forward and answered my questions honestly. I had a misunderstanding with the contract, and the manager Daryl got back to me right away and apologized for any inconvenience. I had a great experience with E-Z Rent a Car and will definitely use them again in the future.Add reply
Worst car rental company
TAMPA, FL -- I will NEVER rent a car from EZ Rent a Car again and I will strongly urge everyone I know not to use the company. The office is dirty, the staff are rude and unprofessional and 24 hours after returning ... read full review
Rented from E-Z out of Orlando in December 2009. Booked it online at their website. There were lots of hidden fees. Mandatory insurance is required to be purchased. They don't tell you until keys are in hand. Service is god awful. Representatives are rude and are only concerned about what they can charge you. Also, I filled up my tank yet when I returned the car and they still charged me for gas. Car was crummy and gross with over 35,000 miles on it. Don't try to save a few bucks like I did initially. In the end, it will cost you. Paid almost $60 for a one day rental. You are much better off staying with one of national chain companies like Enterprise, Hertz, Avis, Budget or National.Add reply
E-Z Rent a Car is not E-Z
DALLAS, TEXAS -- I too have had several bad experiences with this company. It is not a creditable organization. Their rates were reasonable or though I thought, but their business practices borders on fraud no less...my ... read full review6 Replies - Latest reply on 02/01/2009