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eBay and PayPal Buyer Protection Is a Joke!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN JOSE, CALIFORNIA -- March 12, I asked seller by this name gard2109 on eBay to see if there is any chipped veneers or any wood damages on Broyhill Brasilia dressers. Seller by this name gard2109 said No damages and are in Good condition. So I bought it for $720 plus $483 shipping from Hampton Bays to Rochester NY.

When I received them... I was shocked! It has many water marks, chipped veneers, busted corner of both dressers! I opened not as described dispute. Seller gard2109 sent very blurry pictures in their defenses. I sent them very clear pictures of both dressers that has many damages. At the end eBay wants me to return these furniture to get refund but the seller gard2109 emailed me and told me not to return as they won't take it back regardless that the return was accepted via eBay. Plus I was forced to pay for shipping them back to seller gard2109 just to get $720 refund.

I am not willing to pay another $483 to ship them back to seller gard2109. I feel Seller gard2109 should pay for the shipping to get it back and refund me $720 plus $483 shipping. At the end eBay and PayPal let Seller gard2109 who LIED win!

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Join the Campaign - No EBay Charging for Auctions Ahead of Time! Say No to Fee-Greedy Execs!
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

USA, CALIFORNIA -- Yes, once again, eBay is choosing to rip off the seller by charging for auctions in which there are no sales. I, for one, will not open another auction until you have returned to asking for payment after each sale, as opposed to charging for non-selling auctions, as well as completed sales.

It is completely unnecessary to do it this current way, as opposed to charging a little more on each completed sale, if that is truly what the company needs to do; however, my strong suspicion is your main officers are greedy for extra profit, even though they make more & more money simply through product price inflation, which gives eBay and PayPal increased dollars in fees. I simply don't understand these boneheaded moves.

I can guarantee you, eBay & PayPal already know how unpopular a decision you have made, based on what your selling customers are telling you & the way they are walking away, by slowly pulling product off your shelves, & taking their business somewhere else, as each auction becomes no more, due to this barbaric double-dip charging.

I am so ticked off at your executives right now, whereas, I was essentially moderately happy with eBay & PayPal, your pseudo 'spin-off' company, where, combined, you make 15%+ profit on each sale. Sure you charged a little too much, but at least we could measure our profit & loss on each sale, as opposed to getting ripped off before we even sell an item.

I hope you don't draw out the inevitable move back to sanity for months & months; that would be foolhardy. In the meantime, I'll move my sales to Etsy, where we have a much better deal, albeit less of a buyer base - & perhaps we will b able to build up Etsy & other sites to make the 'playing field' a little more even... but still, I would hate to see eBay to be so greedy & foolish that the company stumbles its way down the path of self-destruction, like such companies as Blockbuster, for instance, who stood in the dark, completely clueless as to what was going on around them. That would be a shame for all of us, eBay & PayPal, included.

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Horrible if you're a seller
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I've been an Ebay member for twenty years and have always been satisfied. Then the following two situations happened simultaneously, which have permanently turned me off from ever listing anything for sale again.

I listed two valuable antique saxophones at the same time in July, 2019 and both received winning bids. On Saxophone 1, the buyer never paid. Nothing happened. No apparent effort was made by Ebay to induce the winning bidder to pay. Two months later, an e mail from Ebay that the case I had filed was closed. No resolution, no explanation, no elucidation as to what if anything Ebay had done to right the situation. Then, out of the blue, an e mail informing me that I was being charged a $190 commission on the sale of the instrument!

Saxophone 2. The buyer paid and I shipped the 80 year old sax which was delivered several days later. The buyer then wrote objecting to the condition of the instrument. I had posted clear photos with the listing showing the instrument from all sides (see below), and some of the buyer's objections were downright ludicrous, i.e. a statement that the saxophone was "rusting". (Saxophones are made of brass, a non-ferrous metal and therefore do not rust.) The buyer filed a case to return the sax at my expense and the Ebay examiner sided with the buyer and ordered me to provide a prepaid USPS or UPS shipping label, warning me that if I failed to do so within five days, the purchase price of the instrument would be refunded to the buyer and the buyer would get to keep the instrument!! A nice threat, huh? If I complied and provided the shipping label, I would be charged the refund of the purchase price after delivery of the instrument to me. I purchased a shipping label the same day and e mailed its image to the buyer via PDF. Ok, I didn't like the way Ebay handled the case, but my reaction stopped short of outright hatred of this company. Then today, shortly after the return of the sax in acceptable condition, came the final straw, an e mail from Ebay informing me that I owed $2540 for the refund of the instrument, $254 more than the sales price which I was expecting to refund to the buyer. Once again, I was being charged a commission for a sale that ultimately wasn't consummated.

Ebay has shown itself to me to be abusive of its sellers. Never ever will I list anything on it again. As a forum for buyers it's fine and one can't argue with the enormous selection of items. But that may change when sufficient numbers of other sellers have had enough of being chiseled and take their business elsewhere.

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Misleading listing descriptions
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

WORLD WIDE -- I happily shopped bits and pieces on eBay for years but have always been quite careful, knowing things are not always as good as they are described. I will no longer bother with eBay.
My most recent items were all fails: a "Bicycle Seat Cover Silicone Gel Pad", from znuonline, which has no gel or silicone. "Transition Photochromic Progressive Multi Focus Reading Glasses", from 1st.ing, which are worse than no glasses at all and an "ankle Protector Ankle Brace Guard Foot Support Sport" from lalanggift, which was completely different to the one shown. You can pretty much guarantee that items listed as Sterling Silver, even when "marked 925", are only silver plated. It's just too disappointing. I will not bother with eBay anymore.
If you are going to shop on eBay, be very alert, read every detail and be very conscious of the dates of expected arrival and when a transaction will be closed so that you can take action if necessary.

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Incompetence Is Expensive
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

STEPHEN PINNELLA, NEW JERSEY -- Wrong item sent, incurred installation costs because of mistake and return shipping fees. Seller replied, send unit back and right one will ship. When he received item, refund was reported and transaction was closed. This action cost me $285 dollars that as of now eBay will not recover for me. I will never use eBay again....

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eBay/PayPal Unsecure Payment, Bad Buyer Protection, Even Cannot Find Transaction ID for My Purchase
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN JOSE, CALIFORNIA -- eBay/PayPal unsecure payment, bad buyer protection, even cannot find transaction ID for my purchase. I bought APPLE IPHONE 7 on eBay on 9/23/2018 for $389.78. The product description said it's brand new. I have no service problem since 12/08/2018. It's an known issue for IPHONE 7. I sent it to an APPLE repair shop, they confirmed it, and later they informed me it's a sold as it phone, not a brand new phone. Apple's warranty does not cover it. The seller would not refund it.

Then I contact eBay for their customer protection. eBay's PayPal service is supposed to protect me for 6 month. So I contact eBay and PayPal, they could not find my transaction. I did pay the full amount on eBay site, at that time eBay website had a glitch, so the eBay seller sent me an email. Said he manually processed my payment, it was successful, then shipped the product to me.

Seller would not return or refund for me. eBay or PayPal would not protect me at all. They kicked back and forth, said they could not find the transaction ID, even it clearly shows on my purchase history. They would not even let me write review, since this purchase passed 60 days. I would like other consumer know eBay is a marketplace for fraud seller, they will not protect you.

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Why I Bought A Stealth eBay Account From Auction Essistance
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN JOSE, CALIFORNIA -- I have been kicked from eBay 1 year ago with no chance of appeal. eBay has made it where sellers are on the losing end when it comes to disputes and any issues where buyers can take advantage.

Countless emails and phone calls were made to eBay to demand on why I had no appeal. I had all evidence that many of the buyers were fraudulent and ripped me off by sending me a different product back in order to prove to eBay their end was fulfilled.

With no success on an appeal, this was the last of it. I had no way of making money since eBay consisted over 50% of total income.

They left me no choice, but I had to go rogue and sell again. Whether eBay likes it or not, they created this route for their unjust ways of handling fraud towards sellers.

Going stealth from what is listed at Auction Essistance consists of opening another account; however, I have a business and have employees to operate these accounts whether eBay likes it or not.

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EBay Protects Seller to Continue Ripping Off Buyers
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN JOSE, CALIFORNIA -- I bought a car from a eBay seller Miracle Autosport with a 100% feedback. The car was listed as straight and stunning and when I received the car it was wrecked on the quarter panel and had bad road rash. I complained to eBay and was told there was nothing that can be done. They told me that is what the feedback is for, your experience.

The seller ignored all my emails to fix their misrepresented car. I left a negative feedback and the seller went through eBay (net neutral which is supposed to be a final resolution and both parties have to live with) to get the feedback removed and they lost because I had all the documents to backup my claim and the feedback was reinstated and the seller was going to pay for the repairs only to get me to remove my negative feedback when eBay sent me a policy violation saying my feedback would be removed.

It didn't say why so I called and complained 4 times and I put an email violation in against the seller for trying to pay me by putting money in my pocket to remove the negative feedback which is a policy violation and I heard nothing back from eBay on any of my complaints.

So now the seller has a 100% feedback rating and still selling misrepresented cars on eBay with eBay's blessings knowing they are ripping off the buyers. If you give them a negative feedback eBay will remove it without any investigation or explanation as to why they removed your feedback. You can only talk with a foreigner when you call eBay and they will not put you through to someone in the states.

On eBay's website there is highlighted areas for both the buyer and seller to click on and complain but the only one that works is for the seller against a buyer. I have been a member with eBay since 2002 with a 100% feedback but I have closed my account when eBay done this to me and I tell others of my experience and that they are on their own if a seller rips them off on eBay. EBay ignores their own policies. There are other sites I can buy from now and eBay will never be one of them.

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Removal of accurate feedback at seller's request
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

EBAY, CALIFORNIA -- I ordered an item from a seller on eBay on 6-Jan. The shipping was advertised as expedited and the cost was $9.95.

I didn't receive the item until 15-Jan. Expedited shipping takes a maximum of 3 days. I left a negative review for the seller stating it was due to shipping time.

The seller contacted me and stated it was the post office's error, offered to refund my shipping, but made it contingent upon me changing my review to a positive one. That isn't how ratings work. If the seller didn't agree with the rating, he or she could have replied to the negative review through eBay's system, could have explained it was the post office's fault, and then stated shipping he or she would refund my shipping. Instead, the seller called eBay, demanded they remove my feedback; they did without consulting me and have left no option to leave new feedback. Then, the seller contacted me again and stated they removed my feedback, complained my feedback was unfair and I knew it, and stated I was going to be paid back through "karma". I told the seller I would be disputing the shipping charge with my credit card company. It was advertised as expedited when it wasn't received within 3 days.

I called eBay to complain to their feedback department about the seller's gratuitous messages and eBay's removal of accurate feedback. I spoke to Victor. He stated their eBay employee removed it because the item had been delivered. I don't think they bothered to read the contents of my feedback before removing the review. The review was accurate and eBay should have never removed the feedback. Instead, they should have advised the seller to reply to the feedback (so new buyers could read it) and explain the reason for the delay and the refund of shipping. I asked Victor to reinstate the feedback option so I could leave new feedback considering the unprofessionalism of the seller. He stated once removed, the buyer can no longer leave new feedback. He stated eBay would address the seller's e-mails with the seller and that is all.

Buyers and sellers on eBay rely on accurate feedback when making purchases. It is part of the seller's advertising as well as eBay's. Buyers and sellers expect reliability, integrity, and trustworthiness from eBay. If eBay is removing accurate feedback at a seller's request, obviously eBay cannot be trusted. I'll further say that I believe it is a form of false advertising.

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2019 eBay & China Sellers Up It Again😕
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PENNSYLVANIA -- Hello. I feel blessed to have found this site. I just finish dealing with eBay as a first-time customer. Place an order and December was told that my order would be processed and sent between January 1st and February 18th. The problem is on the website where you place your order I put in my name the street address & city and state a lot of course with the ZIP code. When I got the confirmation that the order was processed they had the city, the state and a zip code correct but where my name had been they had my email address of course. That's a major problem. You can't ship something to a email address, when I order online I always make a printout of the page that I ordered from and of course on that print out the name and everything else that's needed to ship a package was correct.

Call customer service they pointed out it was to the email address. I told them that's not originally how it happened however at this point I would like a refund. They told me to try to contact the seller. I had done so in the past but nothing would happen. It turns out that the eBay Seller... lucklie-97(89) resides in China and I told customer service I needed a tracking number. eBay's customer service couldn't even locate a tracking number. They gave me an ID number. I asked, "All right can you provide me with the phone number or email address for the seller so that I could actually get in contact with them?" They told me that they would issue me a refund after.

Here's the funny part wait for it, wait, for it... until the seller received the package back; yes, I know how could the damn package be received back by the seller hack replace the original address with that email address? And yes I reiterated that with the C.S. Department & much like Groundhog Day. She repeated the same thing about receiving the package back. I told her, "Alright it's not rocket science. Let's just employed a God-given common sense things since we know there's no package to be returned because it was going to email address and just refund my money" and again yes, 3rd said the same thing about the package being returned.

What have I learned about eBay imbeciles work at eBay's customer service and we all should be concerned about the cells coming from outside of our country when we are using our banking information to make these purchases. I don't know about Ebay's customers past and present but I felt that this cell was definitely fraudulent already. Have changed banking information ASAP! Everyone needs BEWARE when dealing with EBAY.

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eBay Rating:
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1.3 out of 5, based on 98 ratings and
307 reviews & complaints.
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eBay
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San Jose, CA 95125
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