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EBay Protects Seller to Continue Ripping Off Buyers
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN JOSE, CALIFORNIA -- I bought a car from a eBay seller Miracle Autosport with a 100% feedback. The car was listed as straight and stunning and when I received the car it was wrecked on the quarter panel and had bad road rash. I complained to eBay and was told there was nothing that can be done. They told me that is what the feedback is for, your experience.

The seller ignored all my emails to fix their misrepresented car. I left a negative feedback and the seller went through eBay (net neutral which is supposed to be a final resolution and both parties have to live with) to get the feedback removed and they lost because I had all the documents to backup my claim and the feedback was reinstated and the seller was going to pay for the repairs only to get me to remove my negative feedback when eBay sent me a policy violation saying my feedback would be removed.

It didn't say why so I called and complained 4 times and I put an email violation in against the seller for trying to pay me by putting money in my pocket to remove the negative feedback which is a policy violation and I heard nothing back from eBay on any of my complaints.

So now the seller has a 100% feedback rating and still selling misrepresented cars on eBay with eBay's blessings knowing they are ripping off the buyers. If you give them a negative feedback eBay will remove it without any investigation or explanation as to why they removed your feedback. You can only talk with a foreigner when you call eBay and they will not put you through to someone in the states.

On eBay's website there is highlighted areas for both the buyer and seller to click on and complain but the only one that works is for the seller against a buyer. I have been a member with eBay since 2002 with a 100% feedback but I have closed my account when eBay done this to me and I tell others of my experience and that they are on their own if a seller rips them off on eBay. EBay ignores their own policies. There are other sites I can buy from now and eBay will never be one of them.

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Refuses to Close Account
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN JOSE, CALIFORNIA -- Do not ever get an account on eBay unless you want to be held hostage the rest of your life. I have tried for over 6 months to close my account which has been inactive for years and they refuse to close it. They have lied to me and said they would close but never do. Their online close account request says I can't close account because it has already been scheduled to be closed but this has been going on for years. I have called and even sent certified letter to close account and they still won't close it.

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eBay Rip-off
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KENTUCKY -- I am warning everyone, do NOT be a seller on EBAY. It is for buying/scamming only. If you sell on eBay, scammers will buy from you and report item never arrived, or some other baloney, and eBay will ALWAYS refund the buyers' money. Does NOT matter what the circumstance, sellers are the loser on the item, postage, and even final value fees.

Yep, greedy eBay still makes you, the seller, PAY. You PAY, and PAY, and PAY. I don't see how any seller can make ANY profit at all. It's a totally loaded game. So, if you want free, expensive items, concert/sports tickets, or valuable items, just get on eBay, buy; and then claim you never received item. Don't worry if you signed for delivery, or any other situation, eBay will side with the buyer.

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eBay Ripped Me Off as a Seller, and Ignored My Numerous Complaints for Over a Month
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN JOSE, CALIFORNIA -- eBay prevented my account from activity for over a month, due to their system failure, and failed to remit my seller funds, and refused to return numerous calls for help. This large company took my few dollars of a sale, and said, "tough, live with it."

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Sucks ass
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

** eBay, they do not cater at all to sellers and charge 10% for items you sell including having to pay for damn shipping if you listed it as so. Every crackhead is on to get deals so don't auction or else you'll get ripped off. I bought a game for $42 off eBay and a month later it sold for $26?! WTF. I wouldn't mind if I could see cost of shipping or cancel transaction before bum pays but eBay provided no such thing. I need to call one of their representatives and blow up on them.

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Not Customer Service AT ALL
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Ebay took seller's side after I received a wrong item and the seller stopped talking to me. People who picked up the phone (supposedly supervisors) didn't speak English and were from overseas. Other supervisor talked as a robot, didn't care what I was saying, only concern about the script he was reading. Very frustrating experience.

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Join the Campaign - No EBay Charging for Auctions Ahead of Time! Say No to Fee-Greedy Execs!
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

USA, CALIFORNIA -- Yes, once again, eBay is choosing to rip off the seller by charging for auctions in which there are no sales. I, for one, will not open another auction until you have returned to asking for payment after each sale, as opposed to charging for non-selling auctions, as well as completed sales.

It is completely unnecessary to do it this current way, as opposed to charging a little more on each completed sale, if that is truly what the company needs to do; however, my strong suspicion is your main officers are greedy for extra profit, even though they make more & more money simply through product price inflation, which gives eBay and PayPal increased dollars in fees. I simply don't understand these boneheaded moves.

I can guarantee you, eBay & PayPal already know how unpopular a decision you have made, based on what your selling customers are telling you & the way they are walking away, by slowly pulling product off your shelves, & taking their business somewhere else, as each auction becomes no more, due to this barbaric double-dip charging.

I am so ticked off at your executives right now, whereas, I was essentially moderately happy with eBay & PayPal, your pseudo 'spin-off' company, where, combined, you make 15%+ profit on each sale. Sure you charged a little too much, but at least we could measure our profit & loss on each sale, as opposed to getting ripped off before we even sell an item.

I hope you don't draw out the inevitable move back to sanity for months & months; that would be foolhardy. In the meantime, I'll move my sales to Etsy, where we have a much better deal, albeit less of a buyer base - & perhaps we will b able to build up Etsy & other sites to make the 'playing field' a little more even... but still, I would hate to see eBay to be so greedy & foolish that the company stumbles its way down the path of self-destruction, like such companies as Blockbuster, for instance, who stood in the dark, completely clueless as to what was going on around them. That would be a shame for all of us, eBay & PayPal, included.

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EBay Is Open Door for Smuggling
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CALIFORNIA -- I bid a cell phone on eBay from a seller "**" (no longer listing as seller. From what I heard from eBay they terminate this seller). Cell phone description is "brand new, unlocked (means you can use any sim card worldwide). I paid $481, no description where it's coming from, where it was manufactured. But instead all I know is I am making my transaction from an American resident and was affirmed by eBay that this seller is a U.S. resident.

Date of transactions are as follows: bidding ended 3-27-13, I paid it right away cause I want to get it fast to excitement. Waiting period is till 4-5-13. I was constantly checking online the status of shipment cause my waiting period is over.

My expectation from eBay at least email me. Since it's a computerized technology of selling stuff, they would monitor this seller and ask the seller why is it not yet being mailed for shipment since they already collected the fees for this transaction. I presumed they never care cause I did not received any email from them or from the seller. So at this instance I decided to ask the seller about this fully paid transaction. The seller wrote a reply telling me its "out of stock." To cut short I have a bitter communication with this seller.

I send a communication that I am going to sue him/her in the court of Washington state for "breach of contract on a fully paid item" and he/she will be coming to my state to attend the hearing and will pay all the legal fees. But I stated a demand that I should receive the item on or before 4-10-13, otherwise he or she have to face the legal consequence.

Comes 4-10-13 I got the package shipment. To my excitement I opened the package and install my existing sim card from my iPhone and boom it works seamlessly. But comes 1st week of July 2013 this Nokia Lumia acting up differently showing sluggish, slow, goes to different windows, goes on a blank dark screen. I search on internet how to reset this cell phone at Nokia.com/support page. So it did work for a little bit amount of time then it started acting up again differently.

This time I called USA Nokia and tried to get a warranty support from them. First Nokia asked me to give them the "IMEI no." Come to find out Nokia USA said they will not cover this for warranty cause it was made in "Vietnam". I tried calling back Nokia on different occasions expecting some changes about giving warranty but unfortunately "negative". Now I started investigating on the packaging of shipment. I came to find out it came from Hong Kong and manufactured in Vietnam. Those are two different countries. I explained this to eBay but help still to no avail. eBay only wants their monies of listing fees.

So consumers out there beware of Nokia product. They don't give international warranty though it was affirmed that it is their product. On this 3rd week of July I called eBay trying how to resolve the issue. EBay representative can't help me, so I went to a different venue and it's the credit card company Citibank. This credit card company is really very helpful when it comes to product dissatisfaction. What my credit card did is they called PayPal and we are on a group conversation over the phone and PayPal said they will try to resolved this issue within 30 days and send me by email reference case number.

Presently, I'm waiting what's going to come up. Recap is eBay is not worth keeping in buying stuff and its a wide door open for smuggling since seller was able to shipped this item in USA avoiding to pay import tax.

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NO protection for the sellers!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CLARKSVILLE, TN -- After being a seller for over a year, I can completely and truthfully say eBay is more than completely unfair to sellers. I have a 100% feedback score, yet I still have all these problems. Yes I have my fair share of buyers with great communication, fast payments, and no problems at all. However, here recently I have dealt with such HORRIBLE customers. Customers that do not read the items listing or description, then open a case on me, and demand their money back. Buyers that know they are not buying a brand new item, yet when they get it expected it to be absolutely brand new.

I just recently had a case opened up on me because the buyer did not read the listing, yet continued to bid on the item over and over. The buyer had the item for over two weeks before they "all the sudden" wanted their money back. They then argue with me via emails over the eBay rules and regulations that are clearly stated, saying I was the one wrong. A case is then opened up on me and of course eBay sided with this absurd buyer. Clearly the buyer NOT reading the listing was MY fault. The buyer then waited another week to even mail the item back to me. I then never received my final cost fees back or listing fees, as I haven't in the other few cases I had to refund.

It is obnoxious that the buyers go through so much to offer items on eBay, then in the end the buyers are the ones that get screwed. One particular buyer that did not read my products description and listing thoroughly and cussed and fussed with me for what seemed like days, demanding their money back, broke my product in the process, ended up with their money back and me a useless product that I can't even resale. This is also a buyer that could not even make legible sentences, that it literally took me several times reading over their horrid emails to make sense of it.

Now this person has been suspended and kicked off eBay because I'm sure they were doing the same thing to several other people. I know not all buyers are outstanding, just as all sellers are not. With all this trouble, stress, and money I have lost over eBay not protecting their sellers I will not be selling on eBay much longer. It's about a joke of a company.

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Terrible Customer Service! Buyer Beware!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NY, NEW YORK -- I needed some "no smoking" stickers to place on the front door of my rental properties. I went to a local place and they want $5-20 per sign. So I checked on eBay and found some for $3 each. I purchased 10. The seller had a good rating, over 90,000 transactions, so I figured he was sound.

A couple of weeks later I get a package from Sam's Club. Inside are 10 stickers that say "store hours". Wrong item. So I contact the seller through EBay. The seller says, according to eBay's rules, I am to pay the postage and return the items to a different address (not back to Sam's Club). I emailed them back saying, "this problem was not created by me, the seller shipped the wrong item, the seller should fix the problem and pay the shipping. It is his error." Then they email me a link to print a label to ship the 10 pieces of paper back. Great, except I do not have a printer.

I again email the seller suggesting he either send me the product I ordered and throw in a return label or just mail me a return label. I never heard from the seller again. Big effort on his part to fix his mistake. So I took it up with eBay. And I won! They emailed me a link to print out a label to send the product back for a full refund (when I escalated the case, I told them I did not have a printer).

Finally, I got someone on the phone at eBay. They said eBay does not have a printer either and that I would have to waste my time, gas and money driving the several miles into town to find a place (library was their suggestion) and drag in my tower computer to have the label printed so I can return the item for a refund.

Now maybe I am just a little old fashion, but where I come from if you screw something up, you make it right. Where I come from the customer is always right. Not at eBay. At eBay if the seller screws up, it is the buyer's responsibility to fix the problem. Nice!

You can have all the "great" reviews in the world, you can have the highest customer rating ever recorded. But you only get one chance to screw me over eBay/Paypal. Never again will I make that mistake! Now is anyone interested in some "Store Hours" signs, I have 10 for sale, cheap!

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eBay Rating:
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1.3 out of 5, based on 58 ratings and
268 reviews & complaints.
Contact Information:
eBay
2145 Hamilton Avenue
San Jose, CA 95125
408-376-7400 (ph)
www.ebay.com
meg@ebay.com
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