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EBay Protects Seller to Continue Ripping Off Buyers
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN JOSE, CALIFORNIA -- I bought a car from a eBay seller Miracle Autosport with a 100% feedback. The car was listed as straight and stunning and when I received the car it was wrecked on the quarter panel and had bad road rash. I complained to eBay and was told there was nothing that can be done. They told me that is what the feedback is for, your experience.

The seller ignored all my emails to fix their misrepresented car. I left a negative feedback and the seller went through eBay (net neutral which is supposed to be a final resolution and both parties have to live with) to get the feedback removed and they lost because I had all the documents to backup my claim and the feedback was reinstated and the seller was going to pay for the repairs only to get me to remove my negative feedback when eBay sent me a policy violation saying my feedback would be removed.

It didn't say why so I called and complained 4 times and I put an email violation in against the seller for trying to pay me by putting money in my pocket to remove the negative feedback which is a policy violation and I heard nothing back from eBay on any of my complaints.

So now the seller has a 100% feedback rating and still selling misrepresented cars on eBay with eBay's blessings knowing they are ripping off the buyers. If you give them a negative feedback eBay will remove it without any investigation or explanation as to why they removed your feedback. You can only talk with a foreigner when you call eBay and they will not put you through to someone in the states.

On eBay's website there is highlighted areas for both the buyer and seller to click on and complain but the only one that works is for the seller against a buyer. I have been a member with eBay since 2002 with a 100% feedback but I have closed my account when eBay done this to me and I tell others of my experience and that they are on their own if a seller rips them off on eBay. EBay ignores their own policies. There are other sites I can buy from now and eBay will never be one of them.

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eBay Horrible Customer Service and Buying Experience
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN JOSE, CALIFORNIA -- I tried spending $1000 on a couple of laptops and have been dumbfounded by the horrible customer support from both eBay and PayPal. I loaded my shopping cart at least 10 times and tried to purchase the two computers and each time I received the same error message - "We cannot complete your transaction at this time. Please try another form of payment or use PayPal."

I tried PayPal, I tried different credit cards (all cards which I've successfully used on other e-commerce sites in the past few days). I tried using different browsers, I called my credit card company and they couldn't find any attempt by eBay or PayPal to conduct a transaction against my card account, and I tried using a desktop computer and I tried using my iPhone.

I called customer support several times. Each time the customer service representative failed to find out what was wrong, and each time I called my call was escalated up the chain and ultimately over to PayPal. Along the way, I was shifted from one waiting queue to the next, and each time I had to explain my situation again as if there was no record of what I just told the person before. And each time I called I was told that the last person I talked to had given me the wrong information or had tried to "solve" a problem that wasn't really the problem.

Unbelievable. Is this any way to run an e-commerce site? I feel sorry for the store that was listing the two computers for $1000 that I was trying to buy. How many times does this kind of failed transaction occur and customers like me just give up and go to Amazon or some other e-commerce site? I finally gave up and bought my gifts someplace else.

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Refuses to Close Account
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN JOSE, CALIFORNIA -- Do not ever get an account on eBay unless you want to be held hostage the rest of your life. I have tried for over 6 months to close my account which has been inactive for years and they refuse to close it. They have lied to me and said they would close but never do. Their online close account request says I can't close account because it has already been scheduled to be closed but this has been going on for years. I have called and even sent certified letter to close account and they still won't close it.

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eBay Rip-off
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KENTUCKY -- I am warning everyone, do NOT be a seller on EBAY. It is for buying/scamming only. If you sell on eBay, scammers will buy from you and report item never arrived, or some other baloney, and eBay will ALWAYS refund the buyers' money. Does NOT matter what the circumstance, sellers are the loser on the item, postage, and even final value fees.

Yep, greedy eBay still makes you, the seller, PAY. You PAY, and PAY, and PAY. I don't see how any seller can make ANY profit at all. It's a totally loaded game. So, if you want free, expensive items, concert/sports tickets, or valuable items, just get on eBay, buy; and then claim you never received item. Don't worry if you signed for delivery, or any other situation, eBay will side with the buyer.

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Overstep Authority
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

EBay decides that because people use my computer (never been on my site but used same IP address), they claim I am connected to other accounts, I have never been connected to or owned another account, my credit is excellent. But eBay decides to punish me, this is like a bank saying, "Oh your brother who lives in another states owes money so we are going to punish your account and credit even though you have an excellent account."

EBay says this is legal and in agreement, I'm 100% sure I did not agree to be punished for someone else's account, eBay need to be sued for this overreaching authority. They also are always changing you fees saying they made a mistake and charge you more, this happens a lot.

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Emails From eBay
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I absolutely HATE this company. I will never buy from them again. I get so much stupid spam emails flooding my email account. The site wasn't allowing me to change my email settings on my phone so I emailed them to ask them to please stop flooding my mail but it only made it 10 times worse!!! Talk about harassing customers, that's what eBay is doing.

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Not Customer Service AT ALL
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Ebay took seller's side after I received a wrong item and the seller stopped talking to me. People who picked up the phone (supposedly supervisors) didn't speak English and were from overseas. Other supervisor talked as a robot, didn't care what I was saying, only concern about the script he was reading. Very frustrating experience.

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Join the Campaign - No EBay Charging for Auctions Ahead of Time! Say No to Fee-Greedy Execs!
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

USA, CALIFORNIA -- Yes, once again, eBay is choosing to rip off the seller by charging for auctions in which there are no sales. I, for one, will not open another auction until you have returned to asking for payment after each sale, as opposed to charging for non-selling auctions, as well as completed sales.

It is completely unnecessary to do it this current way, as opposed to charging a little more on each completed sale, if that is truly what the company needs to do; however, my strong suspicion is your main officers are greedy for extra profit, even though they make more & more money simply through product price inflation, which gives eBay and PayPal increased dollars in fees. I simply don't understand these boneheaded moves.

I can guarantee you, eBay & PayPal already know how unpopular a decision you have made, based on what your selling customers are telling you & the way they are walking away, by slowly pulling product off your shelves, & taking their business somewhere else, as each auction becomes no more, due to this barbaric double-dip charging.

I am so ticked off at your executives right now, whereas, I was essentially moderately happy with eBay & PayPal, your pseudo 'spin-off' company, where, combined, you make 15%+ profit on each sale. Sure you charged a little too much, but at least we could measure our profit & loss on each sale, as opposed to getting ripped off before we even sell an item.

I hope you don't draw out the inevitable move back to sanity for months & months; that would be foolhardy. In the meantime, I'll move my sales to Etsy, where we have a much better deal, albeit less of a buyer base - & perhaps we will b able to build up Etsy & other sites to make the 'playing field' a little more even... but still, I would hate to see eBay to be so greedy & foolish that the company stumbles its way down the path of self-destruction, like such companies as Blockbuster, for instance, who stood in the dark, completely clueless as to what was going on around them. That would be a shame for all of us, eBay & PayPal, included.

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Terrible Customer Service! Buyer Beware!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NY, NEW YORK -- I needed some "no smoking" stickers to place on the front door of my rental properties. I went to a local place and they want $5-20 per sign. So I checked on eBay and found some for $3 each. I purchased 10. The seller had a good rating, over 90,000 transactions, so I figured he was sound.

A couple of weeks later I get a package from Sam's Club. Inside are 10 stickers that say "store hours". Wrong item. So I contact the seller through EBay. The seller says, according to eBay's rules, I am to pay the postage and return the items to a different address (not back to Sam's Club). I emailed them back saying, "this problem was not created by me, the seller shipped the wrong item, the seller should fix the problem and pay the shipping. It is his error." Then they email me a link to print a label to ship the 10 pieces of paper back. Great, except I do not have a printer.

I again email the seller suggesting he either send me the product I ordered and throw in a return label or just mail me a return label. I never heard from the seller again. Big effort on his part to fix his mistake. So I took it up with eBay. And I won! They emailed me a link to print out a label to send the product back for a full refund (when I escalated the case, I told them I did not have a printer).

Finally, I got someone on the phone at eBay. They said eBay does not have a printer either and that I would have to waste my time, gas and money driving the several miles into town to find a place (library was their suggestion) and drag in my tower computer to have the label printed so I can return the item for a refund.

Now maybe I am just a little old fashion, but where I come from if you screw something up, you make it right. Where I come from the customer is always right. Not at eBay. At eBay if the seller screws up, it is the buyer's responsibility to fix the problem. Nice!

You can have all the "great" reviews in the world, you can have the highest customer rating ever recorded. But you only get one chance to screw me over eBay/Paypal. Never again will I make that mistake! Now is anyone interested in some "Store Hours" signs, I have 10 for sale, cheap!

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They Refuse To Close My Account
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

After 300 transactions on eBay with 100% positive feedback I tried to contact eBay customer service with a problem. I soon discovered they try to make it as hard as possible to contact them. In fact, it took over 1 hour of wading through their garbage pile of questions and 30 minutes on hold, listening to their commercials, to reach a representative.

NOW GET THIS. THEY JUST REFUSED TO CLOSE MY ACCOUNT. The representative informed me they would not close my account for 180 days even though I had no transactions pending. He told me the reason they do this is they hope the customers will change their minds. I guess your customer service sucks that bad that's the only way they can hold on to their customers. I had to go to PayPal to get my money back and it only took about 1 minute to get in touch with PayPal. Is this even legal for eBay to just refuse to close someone's account?

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eBay Rating:
Star Half star Empty star Empty star Empty star
1.3 out of 5, based on 61 ratings and
271 reviews & complaints.
Contact Information:
eBay
2145 Hamilton Avenue
San Jose, CA 95125
408-376-7400 (ph)
www.ebay.com
meg@ebay.com
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