[X]
Feedburner count

eBay Buyer Protection

Star Empty star Empty star Empty star Empty star
11 Reviews & Complaints

Most Popular | Newest | More Options >
More filter options:
Ebay's New Policy Unfair to Sellers
Posted by Dalice on 02/06/2010
Sellers on Ebay should be aware of their new "Buyer Protection" policy. Some buyers are using it to scam the sellers. I sold a coin on Ebay. Buyer said wrong coin was sent, but not true. Ebay took the money out of my PayPal account and paid the buyer back. Now buyer has both my coin and her money back. I couldn't believe it. I tried to contact Ebay about it and I just got a message saying the case is closed, and nothing else can be done. I'm upset and the coin was only $25. What if it had been a really expensive coin and I would be out a large sum of money? I'm sure many more buyers will figure out that they can have the money and the merchandise with the "Buyer Protection Policy".
     
Read 5 RepliesAdd reply

User Replies:Close comments

Posted by Ytropious on 2010-02-06:
There has always been buyer fraud on ebay. They don't care about the sellers, we're just "noise" to them.
Posted by bunnyhead on 2010-02-07:
Ebay is very unfair to sellers. I have been selling on Ebay for many years and it has gotten worse throughout the years.
Did you respond to the case while it was open? If not, they would just award the money and close the case.
The worst part is that you won't even be able to leave the buyer negative feedback. I was cited by Ebay last month because I had a buyer who never paid and I left bad feedback under the "positive" choice because that was the ONLY choice!! So basically, the buyer can be a complete deadbeat and you can't let other sellers know about it.
Posted by dlweld on 2010-02-24:
eBay is seriously broken - I used to use it a lot - sold over 2000 items. I wouldn't dream of using it now for any purchase (or sale) of an expensive item. Too many risks all round. When eBay fiddled with transaction reviews (feedback) - that really wrecked it - plus eBay doesn't police their userids - could be anybody, as anyone can have multiple userids - ebay's not really useable. If you haven't been zapped yet - you will be.
Posted by rickster123 on 2011-11-23:
Ebay policy is 100 percent for the buyer. I sold a cell phone and the buyer had it for 2 weeks. The buyer left positive feedback and stated phone was working. More than two weeks later she files a claim not as described with ebay. Ebay gives her her money back and gives me a broken phone that the buyer broke. Then Ebay says this was the fair thing to do. They don't know the meaning of fair.
Posted by Ebay needs competition on 2013-06-15:
Why hasn't anyone started another website identical to Ebay's? So long as Ebay is the only game in town, they can call all of the shots. Like you say, they really don't care about the Sellers, because they've already got the Sellers on the line (because they're already hooked). So they're banking on the buyers to keep bringing in the money. Pretty soon they will figure out a way to also charge the buyer for items that they've won. It's called greed. I use to sell on Ebay, but not now, not with them calling the shots over my credit. They now require the seller to have a credit card account. If the buyer scams you and asks for a refund, just like the person above says, they get to keep the item they won and also get their money back (via your credit card). If the item is a high dollar item, then the high dollar amount comes from the credit card that you were forced to have on file with Ebay, before you could sell anything.

What I'm looking for is a huge class-action lawsuit coming in the future against Ebay. It's my opinion that they're setting themselves up for one as I write. They're very dumb for having been in this business since 1998. Their policies and practices geared only to benefit the buyer is going to back fire.

They're going to fall just as Rome did.

Buh-bye Ebay!!
Close commentsAdd reply


EBay buyer protection does not exist
Posted by Skycrawler5 on 03/15/2010
I have read many of the complaints against eBay, eBay customer service, and the eBay resolution center and I have to agree that it is seriously broken.

I have to preface my narrative with the information that I am a long time eBay user and online buyer. I have purchased 4 boats, marine electronics, boat seats, all kinds of things on eBay. I have had few issues and find most sellers are honest straightforward and try to accurately describe their products.

I purchased a marine radar from a consignment shop in Texas paying for shipping to Michigan. The radar was not described as having any damage, and the photos of the radar did not disclose any damage.

Upon receipt I discovered that the radar dome had numerous cracks around the mounting bolt nut plates, cracks in the top of the radom indicating that it had been dropped or stuck with something, and scrapes all over the top like it had been stored on a concrete floor upside down in a garage and pushed around on its top. The radar screen was inoperative. As a matter of fact both fuses in it, the primary one and the backup replacement fuse were blown indicating an internal short.

The consignment shop did have a disclaimer in their listing that stated they did not have the ability to determine the functionality of any of their items, and they would provide a refund if the item was returned. To their credit they did promptly refund my payment, minus shipping. Between shipping to Michigan and shipping back it cost me over $130 dollars.

When I received the item I took pictures of the cracks to the radome showing the damage. I contacted the seller opening a dialog requesting that my shipping be returned as his listing did not indicate any physical damage to the unit. I can sympathize that he may not have had the ability to evaluate the electronics, but the information and/or pictures about the cracks and damage would have have been a red flag to any buyer that the unit likely had been abused and did not function. His response was that I took the risk, he would not return my shipping expense or pay for the return shipping.

Upon contacting eBay resolution center it took a month to be reviewed, and then it was little more than a rubber stamp. DENIED. Although I contacted them three times asking how I could send photographs of the damage prior to resolution I did not get a response until after they had made their decision. Their response was "I'm sorry, we do not accept any photographs in resolving a claim other than the ones in the sellers listing as you may have digitally altered them"

I am grateful that I am only out $130 dollars considering the size and type of purchases I have made on eBay in the past. It could have been much worse. This particular seller either intentionally hid the damage the way his listing photos were taken, but more likely was just lazy and did not make any effort to accurately describe the item. Either way, it opened my eyes to the risks of using eBay, and the false sense of protection that the eBay customer protection polity provides.

I have by the way bought 2 other marine radars from Second Wave consignments in Washington State along with other items and been very pleased with the purchases. In other words it takes only one bad apple to sour your outlook.

I have since found that I often can use Craig's list and a search engine like Site Mash to find what I am looking for closer to home where I can either pick up the item or enter into a long term buying / selling relationship with a vendor. My use of eBay will be much more selective in the future.

eBay resolution for me this time.... two thumbs down. eBay in general one thumb up... with caution and reservations.
     
Add reply

Ebay buyer protection is nonexistent
Posted by Jimmypagefanchristy on 01/03/2011
I bid on and won a Gucci tote purse early in December as a Christmas present for a relative. I paid for the item almost immediately and assumed it would arrive within the 9 days the shipping info stated.

After 9 days I still had not received the item, so I contacted the seller to inquire about shipping info. I asked for a tracking number. It took DAYS before the seller responded, and when he did, he told me he'd shipped the item on December 9th, the day I paid for the purse. He did not provide tracking info.

After another 2 or 3 days, I still had not received the purse, so I wrote to the seller again. He still did not provide tracking info. By the time I did receive the item, I discovered that it hadn't been mailed until December 17th!!! The seller blatantly lied to me. It was too late to send the purse to my relative in time for Christmas.

I asked the seller to refund my money and I sent him the item the very day I received it. He said he would not refund my money, so I contacted Ebay. Ebay found in favor of the seller. Their justification for their decision was that the item was described accurately. That was never the issue! Frankly, I never believed eBay would rule in my favor. I've heard too many complaints about them, that their buyer protection is nonexistent.

I will never deal with them again and felt that I should add my complaint to this list to warn others of the dangers of dealing with them.
     
Read 10 RepliesAdd reply

User Replies:Close comments

Posted by momsey on 2011-01-03:
What did he specify in the description about how quickly he'd mail the item? What did the 9 days mean? How long he could take to put it in the mail?

It's probably best for your relative that they didn't get a knockoff Gucci purse!
Posted by trmn8r on 2011-01-03:
First of all, you would want to be working with a HIGHLY reputable seller if you are buying an alleged authentic Gucci handbag on Ebay. 100% feedback and glowing reviews. I'm glad you got what you paid for.

Secondly, there really are no shipping time guarantees with an Ebay seller. Ebay's attitude makes sense to me - you got the item as described. I don't believe Ebay's Buyer Protection program is designed to cover a case like this. Maybe the seller lied, maybe the seller keeps poor records.
Posted by ChuhBaca on 2011-01-03:
Did you leave poor feedback? I had a similar problem with an ebay seller last Christmas. I had ordered the item in plenty of time for Christmas. It was probably 2 weeks after I paid that it was finally shipped. Saw that this wasn't this sellers first time doing this. Left negative feedback. I did not, however, want to return the item, because it was as described.
Posted by Anonymous on 2011-01-03:
If you had followed the proper protocol, this probably would of ended in your favor. You should have opened a claim with ebay BEFORE you sent the purse back. You can't just send an item back and expect the seller to refund your money after the seller has already told you he won't refund your money! If the seller won't resolve things to your satisfaction, THEN you open a claim with ebay and if ebay rules in your favor and tells you to send the item back for a full refund, THEN YOU SEND THE ITEM BACK! It sounds like you opened a claim after you sent the purse back and after the seller refused to refund your money. It also sounds like you told ebay that the reason for the claim was "item not as described". Like someone else said, thats not why you wanted your money back. eBay buyer protection only protects the buyer when the item is not received within 3 days of the estimated delivery date. I think that you can find the estimated delivery date on your myEbay page under the item you bought. From my experience, ebay when ebay gives the estimated window, they add an extra few days. Also the estimated date depends on the estimated shipping & handling time frame specified by the seller and the shipping method. But again, it sounds like you opened an "item not described" case and obviously lost because you had buyers remorse (which is not covered by buyer protection) after you didn't receive the purse in the time frame you expected. If you been upfront about the reason for the claim, and you did in fact receive the purse 3 or more days after the estimated delivery date per ebay, this probably would of ended in your favor. eBay caters to the buyer these days and when the buyer loses a claim, its usually because they didn't follow the proper protocol or the item the bought doesn't qualify for buyer protection (i.e buying from sellers outside the u.s)
Posted by PepperElf on 2011-01-03:
i don't see where a refund is in order. if you still have the purse then you still have to pay for it.


yes you can complain about the slow shipping but... unless you send the purse back i don't see where you're entitled to a refund.
Posted by Anonymous on 2011-01-03:
Pepperelf, she did receive the purse which she sent it back to the seller after the seller refused to take it back for a refund. She then filed an "item not as described" complaint with ebay and lost the case, which is what her complaint is basically about. She thinks ebay's buyer protection should of protected her, which it probably would of, had she not sent the purse back and then filed a complaint for a completely different reason,
Posted by PepperElf on 2011-01-04:
ahhh now i see it.
my bad.
Posted by kitycat029 on 2011-01-22:
I feel ebay protects the fraudulent sellers. My seller claims they didnt receive payment until 12 days after I purchaged item through paypal. I filed a claim. On ebay they provided 3 different shipping dates. And the product was to be withing the United States, I find through my investigation the product is being shipped from Hong Kong...again on seller/item description indicated it was within the U.S. Paypal and Ebay support the seller...frustrating.
Posted by i see on 2013-06-25:
Try www.bivver.com , they offer double protection for buyers .
Posted by JeffO on 2013-08-15:
Buyer Beware eBay satisfaction guarantee is NOT reliable!!

I purchased a repair service for my iPad from apple-r-us, a Las Vegas, NV company.

They did a LOUSY repair and returned the iPad in a damaged condition requiring I have it repaired all over. They offered a pittance, token refund.

I filed a complaint with eBay, who eventually found in favor of their Seller from whom they make a lot more income than from a single sometime purchaser such as myself or you.

So I posted,a negative on the Seller's eBay account and eBay deleted it.

IPad repairs DO NOT use "apple-r-us" in Las Vegas, NV!!
Close commentsAdd reply

Ebay supports theft by con-artists via inept 'Buyer Protection Services'
Posted by Kitsch-n-kaboodle on 10/28/2010
Ebay forced me to "refund" a non-paying buyer. I had them remove the false negative comment from my account on the grounds he never paid for it. Buyer demanded product free of charge. When I withheld shipment, he filed eBay Buyer Protection. Despite removing the negative feedback because of non-payment, they found in his favor and refunded him the money he never paid. They tried to debit my bank for it (I blocked it). My eBay account is now frozen due to 'non-payment' of eBay fees.

Ebay Buyer Protection = aiding and abetting fraud

Inexcusable wait times. Zero follow up. Promised to reverse the decision within 72 hours following complaint. Nearly 2 months later & no action. I am getting collection notices. Worst e-commerce experience of my 15-year-long career. 3 years ago eBay published me in their magazine among the top 5 retailers in my category. Now they call me a dead-beat, sending me notices about my 'below standard performance'

After waiting 16 minutes on LiveChat I was disconnected without a response from a customer service representative Other times the wait is over a half hour to reach someone who tells you to e-mail them instead. Zero response to e-mail communication.

My eBay store is failing because of eBay bungling, terrible policies, and horrendous customer service. I am loosing $2k a month because of Ebay.
     
Read 8 RepliesAdd reply

User Replies:Close comments

Posted by bcd on 2010-10-28:
Instead of losing $2K a month you should have let eBay take the funds and then continue with your dispute.
Posted by trmn8r on 2010-10-28:
I want to say I agree with bcd's reply, but it has become so difficult for sellers on Ebay. There is story after story of Seller's getting burnt by the new policies.

I recently was lucky. I sold and sent an item, well boxed. The box arrived empty, with a hole in the side. The buyer's wife picked up the box from USPS without filing a complaint. Therefore we agreed to split the loss. Many buyers would have simply posted a complaint with Ebay, and I would be out the full amount. And Sellers are now reponsible to insure an item, not buyers are responsible to ask their item be insured if they desire. It is upside down, IMO, because unscrupulous sellers ripped off buyers. I would like to see a more fair system.
Posted by Ytropious on 2010-10-28:
Ebay wants to become like a brick and mortar store, forcing all it's sellers to accept returns. Even at brick and mortar stores they have the right to say no. We don't even get a say! Buyers don't even have to have a reason, they can just use the item, break it, and they have 60 days to file a dispute! Happened to my husband. We sold this cell phone NIB with a silicone case. The buyer ripped the case then tried to say it was like that all along and demanded a refund. The package it came in is a blister, it's SEE THROUGH. It was not ripped when we sent it. Of course, ebay let her return it, even though it could now not be resold. I ended up passing the buck and returned it to the store I bought it from. At least stores can get a credit from the manufacturer, sellers can't do that!
Posted by Anonymous on 2010-10-28:
Yeah, its rediculous the way Ebay seems to side with buyers no matter what. It ticks me off because who pays their rediculous and exorbitant fees? SELLERS! I really wish someone would create another online auction house so Ebay doesnt have a monopoly and feel like they can do whatever they want. I mean Ebay is SO huge and CHEAP, they can't even hire enough people to handle the demand. I mean who was the IDIOT at ebay that thought the guy who never paid for the auction deserves a refund???? Rediculous. I have over 70 points on Ebay, NEVER had a negative feedback. Ive sold everythin from 2 dollar DVDs to a 9,000 dollar camper on Ebay. I had 2. I repeat TWO buyers for whatever reason rate me poor on my shipping charges. Now every single time I log onto Ebay, I get this corny, overdramatic JPEG "ALERT! BELOW SELLER PERFORMANCE!" Seriously? Instead of screwing over your sellers on a daily basis, why dont you hire some more reps to handle the demand!!!!
Posted by Ytropious on 2010-10-28:
That's why I've moved from doing auctions to doing fixed price listings where I require immediate payment. That way you KNOW you want it before buying it.
Posted by azRider on 2010-10-29:
I have to say ebay has gone down hill for the last few years. I don't do business with them at all anymore.
Posted by bunnyhead on 2010-10-29:
I closed up my shop about 6 months ago and never looked back. I had 2 neutral feedbacks out of 400 (no negs) and they lowered my store rating due to a "low performance rating." I know it was just a way to get more money out of me. Instead of listings being 5 cents they would be 20 cents. Now I just do local craft shows.
Posted by kitsch-n-kaboodle on 2010-10-29:
In response to BCD & Prince- there are other options. This was just the last straw. There have been other problems in the past. I couldn't take it anymore. Instead of giving in to them, I have been branching out onto ebay's competitors- the best ones I have found so far have been Ioffer, Bonanza, Etsy, and Ruby Lane. The problem is that it takes some time to build your inventory and customer base back up on other sites.

Frankly there comes a point at which the aggravation is not worth sticking around for, despite the losses. Something had to give...
Close commentsAdd reply


StarEmpty StarEmpty StarEmpty StarEmpty Star
EBay Buyer Buyer Protection
Posted by Clarkwz on 12/29/2013
I purchased a set of kitchen knives that were described as immaculate. But, the knives I received were dulled to the point of useless. Seller refused to refund my money so I invoked e-bay buyer protection plan. E-bay sided with the seller and closed the case. I appealed and my appeal was denied.

E-bay never contacted me once through the whole process. The case was in appeal for 3 weeks so I call e-bay customer service. They told me the case worker lost track of my case and would contact me soon. Few days later I checked found out my appeal was denied. And no one from e-bay ever contacted me to hear my side. I bought many things off e-bay and this is the first time I’ve ever had a problem and tried to use e-bay’s so call buyer protection plan. I am extremely disappointed and hope this complaint finds other folks to give them a warning about buying things on e-bay. I for one will never shop on e-bay every again.
     
Add reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
Ebay Doesn't Protect Their Buyer's Money Even With "Ebay Buyer Protection"
Posted by Rattanlokesh on 11/01/2013
SAN JOSE, CALIFORNIA -- Reference Case #: 5040244370

I would like to share my eye-opening experience at Ebay. I would like to advice everyone to doubly weigh their decision before purchasing at eBay rather than Amazon only for some price benefits here. You are not sure that you will receive the same item you saw as advertised on Ebay. If you unlucky and do not receive the same item then eBay will not protect your purchase by their exaggerated policy "Ebay Buyer Protection" which says …

Q1: What is the eBay Money Back Guarantee?
“We guarantee that you will get the item you ordered or you will get your money back. eBay Buyer Protection covers the original purchase price plus original shipping on most items on Ebay.com.”

Q1: What happens when I ask eBay to step in?
“If you received an item that wasn’t as described, we’ll typically help you return it to the seller first and then refund you. In the few cases where we don’t issue full refunds, it’s normally because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it.”

Q2: What if the seller doesn't offer returns?
“If you received an item that is not as described, or didn't receive an item at all, eBay Buyer Protection always protects you—even if the seller does not offer returns. If you received an item that was as described but you changed your mind and do not want it anymore, eBay Buyer Protection does not apply”


I live in USA and I purchased leather car seat cushion covers from eBay sometime back. The seller (car0010) advertised this product as a leather product mentioning them as made up of "High Grade Imported Leather" at frequent places in their advertisement. But when I received the delivery I found that the covers are made up of Faux Leather (rexine). The back side of the material has fabric lining like rexine (synthetic leather) and it doesn't smell like leather even.
When I contacted seller regarding this they straight way rejected my observation saying that the material is genuine leather. On further communications they accepted that the material is faux leather but refused to take care of return shipment saying … “Return shipping is responsibility of the buyer, we will full refund you when we got the item soundly”.

Seller's Name (ebay): car0010
Address: Xie Daotong, Rm 2002, #2, Lane 555, South He Nan Rd., 200010, Shanghai, China


I was not happy with the seller’s reply as the cost of shipping back the item from USA to China would be more than the cost of item itself. I escalated the case with eBay with proper documentation and send them the photos of the items I received but they replied back as follows …

“When you receive the wrong item or it doesn't match the seller's description, you're required to pay for return shipping. It would certainly be great customer service for the seller to cover the cost of return shipping and it is something we strongly encourage. However, it is not something we are able to enforce as we only have access to the funds that you originally paid them. If the seller is unwilling or has failed to assist you in that aspect, then the return costs will be the buyer's responsibility.”


I cannot see any content in ebay’s answer different than the seller's reply. I can surely bet that either they have overlooked the facts or their decision is simply biased with the seller's intent. Definitely it is not the honest resolution by eBay showcasing policies like "Ebay Buyer Protection" to the customer. On one hand eBay is admitting that the item sent by seller doesn't match its description and at the same time they ask customer to bear the return shipment (for sending the wrong item back to the seller) for getting their refund.

The customer care guys are rude to talk with, they provide meaningless arguments and try to enforce their decision on you without having any valid reasoning. I am certainly not happy with Ebay. Now onwards I will not consider myself purchasing anything from eBay in future and I will not endorse eBay within my known circle in anyway. I know that certainly eBay will not be in loss after losing a customer like me. But I definitely know that if this is the way eBay continues to work it will not have a long lifecycle ahead.
     
Read 3 RepliesAdd reply

User Replies:Close comments

Posted by azRider on 2013-11-03:
Thats pretty standard. I sell on ebay and have the same rules, buyer must pay shipping to return it. your issue is you purchased something from china. in this case you should be aware shipping to china, or anywhere out of the north american area is costly. always check where its from and decide if its bad do I really want to ship it back?
Posted by Paul on 2013-11-04:
Ebay is not a perfect marketplace, due to it taking place on the internet and you don't know exactly whom you are dealing with - Buyer or Seller protection included. When I see "China" as the Seller's location I am VERY careful. In fact, I can't remember ever buying anything from a Seller in China. The main reason is precisely b/c if there is a problem, returning it could very well be problematic.
Posted by mrx on 2013-12-18:
Ebay also says when you bid its a legal binding contract.
So why dont they do something about non paying
Close commentsAdd reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
EBay Buyer Protection, False Advertising
Posted by Cturne1 on 09/14/2013
SAN JOSE, CALIFORNIA -- I purchased a pre-owned Nic + Zoe cardigan on 08/17/2013 for $24.99 on eBay, plus $11 shipping and handling. eBay advertised that this item was covered under their buyer protection program; therefore, I felt safe making the purchase if it failed to meet the description. In addition, the item was described as in "pristine" condition, which implies that it would be in its original state, or free of stains, odorless, and the material not decaying. When I received the item somewhere between Aug 20th and the 22nd, and opened the shipment, I immediately noticed that the cardigan had a strange smell; moreover, it smelled as though the seller had doused it with a men’s cologne to cover up something else, maybe cigarette smoke. I had tried to contact the seller twice before to ask for a feedback rating before the item was received, had not received a rating or an e-mail, therefore, I decided not to attempt to contact the seller again directly—I just gave her a negative rating, stating poor communication and that the cardigan smells bad. I hoped that if I let it air out for a week or so and soaked it in Woolite for a few hours, the smell would dissipate. Unfortunately, it did not; it smelled just as bad as it did when it arrived.

Upon opening the case with eBay, the seller stated she had never received correspondence from me, did not know there was a problem with the transaction, and further stated that she thought it was suspect that I was opening a case so long after the cardigan arrived, implying I was trying to steal it or something. I opened the case within eBay’s buyer protection; therefore, opening it up a couple weeks after its receipt is irrelevant to the case file due to it being within the alloted time frame for dispute. I informed the seller that I attempted to contact her twice for feedback, but that I had also left negative feedback on the purchase, and I was concerned that she did not even check her feedback as a seller. You would think that would be a responsible thing to do as a small business owner, since positive word of mouth and written feedback would generate more sales. So I went to where I left the feedback on her eBay page (adesignercloset), and come to find out, she posted a reply to it on 08/27/2013, not long after I had posted feedback; therefore, she was completely aware of the problem that I had with the transaction. Her response to my feedback was that she thought my comments were funny, implied that I was giving her a derogatory rating because she did not leave me feedback (which was not the case) and stated in writing that other sellers should "beware" of me. I was appalled to say the least, especially since I gave the cardigan the benefit of the doubt, hoping if I aired it out and washed it, the smell would dissipate.

After opening the case with eBay, I received a denial of my claim, specifically stating the reason for the decline was that the seller’s description was correct; therefore, my claim did not fall under eBay’s policy. The seller stated it was in pristine condition, and it was not; therefore, the description is inaccurate and does fall under their buyer protection plan. Pristine condition implicitly implies that it is in it's original condition, which would mean that the cardigan would be free of smells )e.g. foul, cigarette, cologne, etc). I filed an appeal, advised them I had filed a complaint with the BBB of San Jose, planned to file a complaint with the Attorney General’s Office, and would file a dispute with American Express if my appeal was turned down as well.



This isn't the first problem I've had with eBay. Although I've been buying from them for years, I've had two problems in the last year: one with Half.com, their subsidiary; and now with eBay directly. They tried to get out of the Half.com claim as well when the item was not as described. eBay doesn't seem like they typically abide by their protection plan, which is obviously misleading advertising; only when one files complaints with the BBB of San Jose and the Attorney General's office does anything get done (besides filing a dispute with your credit card company). In addition, I just received an e-mail from eBay stating the feedback I provided on the seller's item has been removed, specifically because they ruled in the seller's favor. This doesn't seem to fairly represent a seller's histories, specifically since they are removing valid feedback which would determine whether or not a future customer wants to do business with the seller. Moreover, it is baiting customers to buy from sellers on eBay that have poorer ratings than reflected, and if the buyer has to file their own complaint in the future or retain legal counsel, they have no track record of the feedback that eBay has willfully removed to protect their and their seller's interests. Furthermore, there is no track record for the BBB of San Jose or the Attorney General of California to refer to if they need to detect a pattern of behavior. Removal of ratings is a poor business practice to say the least, and it looks highly deceptive. No wonder eBay's stock has been sinking like an anchor over the past few years.



If you are having the same problems with eBay, please file your own BBB of San Jose and Attorney General of California report. They both have online complaint systems. eBay's corporate address is: 2065 Hamilton Ave, San Joe, CA 95125, and their phone number is 800-322-9266 (you'll need this information when you file complaints).
     
Read 1 RepliesAdd reply

User Replies:Close comments

Posted by trmn8r on 2013-09-14:
The risk with Ebay, as it has always been, is you are dealing with an entity that often isn't a company - at least not in the typical sense. So you have to place trust in the other party. Ebay has attempted to make things more safe for buyers, and it has worked to some extent. However, it is far from perfect and has opened new ways for bad actors to profit. The risk is still there of something like happened to you.

I still use Ebay. Over hundreds of transactions I am pretty happy. I did get burned once, and it happens to have been the highest ticket item I bought. There was no buyer protection then, the guy had 100% fb, and his response to my suggestion of compromising (a small refund) was "go ahead and leave me a neg fb". I was surprised, b/c I thought he would value his 100% rating. With Ebay, you are always taking a risk. Their advertising does in fact lead you to believe you have more protection than you do. When I buy used clothing (rare), I hold my breath before opening, because I expect the worse. The only plus is clothing is lightweight, and returning it isn't too expensive.

One suggestion - leaving a neg feedback to "get the attention" of a seller isn't what I would do. That is a last resort IMO. I don't know why you "contacted the seller for fb orior to receipt" - I would have waited to get it, contacted them upon receipt to complain, then if no resolution filed a complaint with Ebay. If this would have changed the outcome, who knows.
Close commentsAdd reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
Ebay "Buyer Protection" Does Not Exist
Posted by Dmb16 on 08/19/2013
CALIFORNIA -- I purchased a rather expensive item and learned that Ebay's "Buyer Protection" program always assumes that an item sent by priority mail, USPS, has been delivered. Unfortunately, in my case, this could not be further from the truth. To date, I have not received the item for which I paid a decent sum and for which I also paid shipping. The seller failed to exercise reasonable responsibility in shipping, "signature required" and so on, and I suffered in the end.

The repetition of the "Buyer Protection" logo on the Ebay website is a deceptive business practice, leading to a confidence in purchasing that is not warranted in the actual application of their policies. The "loophole" logic that once would have been termed "fraud."

Moreover, once a complaint is lodged in the "Resolution Center," Ebay will not permit honest feedback about experiences particular to given sellers. Feedback, which I did consult before buying, is therefore not at all helpful. It is manipulated to screen reviews negative regarding sellers. That said, people should pursue alternate venues for posting honest reviews about unethical sellers.

I see the complaints from sellers and I think: Wake up people ! It's not bad buyers or bad sellers. There is something wrong at Ebay. If nothing else, I strongly suspect that actual people do not make decisions.

After many years, I will never do business with them again. For the past few years, a few amazing things but increasingly many sellers nearing fraud status, goods not quite up to the listings and similar but not quite worth pursuing.
     
Add reply


StarEmpty StarEmpty StarEmpty StarEmpty Star
Buyer Protection is NOT! There is NO protection.
Posted by Justjnl on 07/27/2013
MINNEAPOLIS, MINNESOTA -- Purchased 6/23/13 from a seller with 99.1% rated. I felt safe and paid for the item with PayPal. When it seemed like a long time and I did not received it, I tracked it, and it said, "customer refused". It was never delivered! I work from home, so I am aware of all deliveries. Even if I was NOT home, don't they leave a note on your door? Anyhow, I opened a case and contacted the seller, with no reply. I received an email from PayPal that my credit was being processed, then 2 days later another e-mail that my refund was rejected by the seller's bank. THAT is when e-bay stopped all communication.

Resolution Center says they need more time for a decision. That was on 7/12/13. Today is 7/26/13 and it says the same thing! Have you read the Buyer Protection Plan? Refund after 48 hours of opening a case? REALLY? I am out $115.50, 2 hours on the phone including Hold time and discussions with reps. Trying to save money is actually costing me money. This will definitely be my very last purchase using e-bay.
     
Read 1 RepliesAdd reply

User Replies:Close comments

Posted by DebtorBasher on 2013-07-27:
Drop Ebay and use Webstore.com.
Close commentsAdd reply

You are screwed if you use Ebay buyer protection
Posted by Davcon11 on 09/06/2011
We have been a member of Ebay for 13 years and have 100% feedback on over 3000 transactions. today we received an email that they may suspend us or no-longer allow us to use eBay because we have used their resolution center for items we have purchased that we never received or were substantially as not described. This is an out and out fraudulent misrepresentation by eBay of their consumer protection policy where they advertise that you are covered 100% for the cost of the item plus shipping. Furthermore they told us that if we make a complaint when the buyer does not refund our total out of pocket expenses, that we can be penalized. Ebay has a long drawn out process of investigating complaints. All 11 complaints we have filed have been decided in our favor, or the seller finally contacted us to resolve the issue AFTER Ebay contacted them about out complaint. If you get shafted on Ebay and make a compalint, Ebay notifies you they will shaft you back.
     
Read 1 RepliesAdd reply

User Replies:Close comments

Posted by At Your Service on 2011-09-07:
It sounds like the concern here is filing 11 complaints. Is it possible that they've determined that the issues you are having are superfluous?
Close commentsAdd reply

Top of Page | Next Page >