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eBay Buyer Protection Consumer Reviews - Page 2

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New Policy Is a Scam!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TEXAS -- Ebay customer since 2005. Recently purchased a pair of shoes, ordered med and received large. The seller wanted me to pay return shipping for HIS mistake (megashoes). Ebay refused to stand behind their buyer protection when I called because I did not know how to use their system with new policies! I do NOT recommend using eBay anymore with the policy changes... Buyer BEWARE!!!

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Cynical Mocking Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

eBay 30 day guarantee fails. When you start a claim you are directed to try to work out issues with seller. If you agree to seller resending merchandise, you run out the guarantee time limit. Then - eBay is OUT! You're out your $, you're out any merchandise. Case closed! Don't fall for that trap, insist on a refund. Customer service won't help, they will just rub salt in your wound. Once, reps passed me from one to another for 1 1/2 hours. And, they were laughing in the background.

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Poor Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN FRANCISO -- A seller advertised a watch as an ECO Drive Watch. When it arrived it was marked Solar not Eco Drive. It was a fraud. I asked for my money back and eBay ruled for the dealer, not me and I Lost my money. I have four Citizen ECO DRIVE watches and I am not stupid and can tell a fraud from a mile away. eBay advertises money back guarantee; that is lie also.

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Ebay "Buyer Protection" Does Not Exist
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CALIFORNIA -- I purchased a rather expensive item and learned that Ebays "Buyer Protection" program always assumes that an item sent by priority mail, USPS, has been delivered. Unfortunately, in my case, this could not be further from the truth. To date, I have not received the item for which I paid a decent sum and for which I also paid shipping. The seller failed to exercise reasonable responsibility in shipping, "signature required" and so on, and I suffered in the end.

The repetition of the "Buyer Protection" logo on the Ebay website is a deceptive business practice, leading to a confidence in purchasing that is not warranted in the actual application of their policies. The "loophole" logic that once would have been termed "fraud".

Moreover, once a complaint is lodged in the "Resolution Center", Ebay will not permit honest feedback about experiences particular to given sellers. Feedback, which I did consult before buying, is therefore not at all helpful. It is manipulated to screen reviews negative regarding sellers. That said, people should pursue alternate venues for posting honest reviews about unethical sellers.

I see the complaints from sellers and I think: Wake up people! It's not bad buyers or bad sellers. There is something wrong at Ebay. If nothing else, I strongly suspect that actual people do not make decisions. After many years, I will never do business with them again. For the past few years, a few amazing things but increasingly many sellers nearing fraud status, goods not quite up to the listings and similar but not quite worth pursuing.

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Ebay buyer protection is nonexistent
By -

I bid on and won a Gucci tote purse early in December as a Christmas present for a relative. I paid for the item almost immediately and assumed it would arrive within the 9 days the shipping info stated. After 9 days I still had not received the item, so I contacted the seller to inquire about shipping info. I asked for a tracking number. It took DAYS before the seller responded, and when he did, he told me he'd shipped the item on December 9th, the day I paid for the purse. He did not provide tracking info.

After another 2 or 3 days, I still had not received the purse, so I wrote to the seller again. He still did not provide tracking info. By the time I did receive the item, I discovered that it hadn't been mailed until December 17th!!! The seller blatantly lied to me. It was too late to send the purse to my relative in time for Christmas.

I asked the seller to refund my money and I sent him the item the very day I received it. He said he would not refund my money, so I contacted Ebay. Ebay found in favor of the seller. Their justification for their decision was that the item was described accurately. That was never the issue!

Frankly, I never believed Ebay would rule in my favor. I've heard too many complaints about them, that their buyer protection is nonexistent. I will never deal with them again and felt that I should add my complaint to this list to warn others of the dangers of dealing with them.

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Ebay supports theft by con-artists via inept 'Buyer Protection Services'
By -

Ebay forced me to "refund" a non-paying buyer. I had them remove the false negative comment from my account on the grounds he never paid for it. Buyer demanded product free of charge. When I withheld shipment, he filed eBay Buyer Protection. Despite removing the negative feedback because of non-payment, they found in his favor and refunded him the money he never paid. They tried to debit my bank for it (I blocked it). My eBay account is now frozen due to 'non-payment' of eBay fees.

Ebay Buyer Protection = aiding and abetting fraud. Inexcusable wait times. Zero follow up. Promised to reverse the decision within 72 hours following complaint. Nearly 2 months later & no action. I am getting collection notices. Worst e-commerce experience of my 15-year-long career. 3 years ago eBay published me in their magazine among the top 5 retailers in my category. Now they call me a deadbeat, sending me notices about my 'below standard performance'.

After waiting 16 minutes on LiveChat I was disconnected without a response from a customer service representative. Other times the wait is over a half hour to reach someone who tells you to e-mail them instead. Zero response to e-mail communication. My eBay store is failing because of eBay's bungling, terrible policies, and horrendous customer service. I am losing $2k a month because of Ebay.

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Ebay's New Policy Unfair to Sellers
By -

Sellers on Ebay should be aware of their new "Buyer Protection" policy. Some buyers are using it to scam the sellers. I sold a coin on Ebay. Buyer said wrong coin was sent, but not true. Ebay took the money out of my PayPal account and paid the buyer back. Now buyer has both my coin and her money back. I couldn't believe it. I tried to contact Ebay about it and I just got a message saying the case is closed, and nothing else can be done. I'm upset and the coin was only $25. What if it had been a really expensive coin and I would be out a large sum of money? I'm sure many more buyers will figure out that they can have the money and the merchandise with the "Buyer Protection Policy".

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Ebay Buyer Protection
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I purchased a set of kitchen knives that were described as immaculate. But, the knives I received were dulled to the point of useless. Seller refused to refund my money so I invoked eBay buyer protection plan. Ebay sided with the seller and closed the case. I appealed and my appeal was denied.

Ebay never contacted me once through the whole process. The case was in appeal for 3 weeks so I call eBay customer service. They told me the case worker lost track of my case and would contact me soon. Few days later I checked, found out my appeal was denied. And no one from eBay ever contacted me to hear my side. I bought many things off eBay and this is the first time I've ever had a problem and tried to use eBay's so call buyer protection plan. I am extremely disappointed and hope this complaint finds other folks to give them a warning about buying things on eBay. I for one will never shop on eBay ever again.

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Buyer Protection is NOT! There is NO protection
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MINNEAPOLIS, MINNESOTA -- Purchased 6/23/13 from a seller with 99.1% rated. I felt safe and paid for the item with PayPal. When it seemed like a long time and I did not received it, I tracked it, and it said, "customer refused". It was never delivered! I work from home, so I am aware of all deliveries. Even if I was NOT home, don't they leave a note on your door?

Anyhow, I opened a case and contacted the seller, with no reply. I received an email from PayPal that my credit was being processed, then 2 days later another e-mail that my refund was rejected by the seller's bank. THAT is when Ebay stopped all communication.

Resolution Center says they need more time for a decision. That was on 7/12/13. Today is 7/26/13 and it says the same thing! "Have you read the Buyer Protection Plan? Refund after 48 hours of opening a case?" REALLY? I am out $115.50, 2 hours on the phone including Hold time and discussions with reps. Trying to save money is actually costing me money. This will definitely be my very last purchase using Ebay.

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Close To A Scam
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

From a buyers point of view, eBay is as close to a scam as you can get without going to prison. If there is a problem you may get it resolved fifty percent of the time. The remaining fifty percent you are simply out of luck, i.e., they will stall and misdirect to the point of exhaustion. You simply give up - eBay wins - keep my money. You say a new product is repacked, gray market, missing parts, used or worse; eBay says it's not - you're toast.

Can't argue with them unless you are willing to give up days upon days of your life and in the end you lose. Bought a pro video camera body. It came. Ten minutes later I found its serial number on the hot-sheet. Too long a story to go into however, the police have the camera, I'm out the money...

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eBay Buyer Protection Rating:
Star Empty star Empty star Empty star Empty star
1.1 out of 5, based on 15 ratings and
23 reviews & complaints.
Contact Information:
eBay
2145 Hamilton Avenue
San Jose, CA 95125
408-376-7400 (ph)
www.ebay.com
meg@ebay.com
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