How does it feel to be ripped off by an eBay seller then to find such is supported by eBay's brain dead policies??? MY story is about one of the monoliths of on line business being eBay you know that little company that is now operating in 30 countries. This little tale is indeed a warning to others that use them and what type of response one can expect when problems arise.
Mine is over the attempted purchase of a car on Ebay Motors. In December I won an auction for a car in New York with what turned out to be a thief by the name of **. I made a $300 deposit to secure the deal, then set up an Escrow, sent the funds off to California to secure the deal. Booked a truck and paid $700 in shipping costs to get the car to Fort Lauderdale and that is where it hit the fan.
He admitted to the trucking company that the car would not start which of course in his listing, e-mails and phone call with me he neglected to mention that small issue. Well not surprisingly the company refused to accept a car that does not start on its own. He gets back to me saying that he can't ship the car due to this so I say well you have to fix it because you did not disclose that simple but very critical issue in your contract.
Instead he simply refuses to ship rather than fix the problem and subsequent to that date has refused to respond to every message sent to him. I even relented so as to not lose all the time I had invested in this deal, to offer to pay for the repairs, not something I should have to do but it appeared to be the lesser of the two evils and to that offer I got what, DEAD SILENCE!
Well if you have any familiarity with eBay you will be aware that their site is loaded with all the statements of buyer protection hence I think that it should be no problem to get this deposit refunded that the little thief had stolen from me. It was bad enough that by this time I have a good 40 hours invested in this project now I have a jerk that thinks he should get paid $300 for being a liar. Well I submitted all the documents to eBay as requested only for them, this week, to refuse my claim.
To say the least I was quite shocked since I have a mountain of evidence contracts, documents, payments etc. that show I have fulfilled my end of the contract in spades. So guess why eBay told me I was out of luck. I was refused because... get this... because I do not live in the mighty United States of America. So what this completely brain dead policy says is this, "it is perfectly okay that we harbour thieves as long as they only steal from foreigners!"
Now of course you have to dig damn deep to find this policy it is hardly something that one would discover under normal investigation especially since I thought I was dealing with a company of some repute rather than a corporate **. FYI I have used eBay for over six years with sixty five transactions and 100% rating and this is the response I get for being a long term customer that has fed thousands of dollars through his account at eBay.
The final communication from them said "we are sorry you are frustrated" to which I replied, "If you clowns had a capacity to understand the English language you might realize I am not frustrated at all. What I am is furious that I found out the company that is supposed to be protecting me as a good member has policies that harbour thieves with impunity."
I am utterly amazed at this policy coming from a company that operates in 30 countries. You would not think that they would need to have the concept of Globalization explained to them and how all customers should receive equal levels of service and protection regardless to where they happen to reside. What this does say is that if you don't live in the U.S. then you are indeed a second class customer and we couldn't care less if one of our good Gringo thieves gives you a screwing over.
I have long observed that many sellers on eBay give the impression that all the dishonest people reside outside of the USA that everyone within the borders is an honest Joe. Needless to say I find the concept more than a little bit ridiculous and if you reside outside the USA I am certain you have experienced this as well.
Well the final summary is rather simple for me I have found out the hard way that eBay has in fact zero integrity and most certainly protection that is suspect at best and in general is not to be trusted any further than you can throw them. This little event has indeed raised facts that I was not aware of over these many years of use. Needless to say the damage is huge and quite un-repairable now that I know the real score.
As I told them you can screw me out of $300 but that is nothing compare to what I will cost them as I move my business to other online companies that don't have the corporate morals of a whore. To me this is a black and white issue no gray area here. If your policies support thieves and people with zero integrity that break their contracts then you are just as bad in fact worse since eBay is in fact providing the facility for such crooked members to operate in.
When they support members in such activities as this there is no question in my mind that this ** has and will continue to screw others through this medium. Certainly not something I expected or will tolerate in those that I feed. It still utterly amazes me how such a large global corporation can be so completely clueless when it comes up with such offensive policies that fly in the face of what any honest ethical organization should represent.
Let's be aware that what I was doing was not weird or unusual. It is not exactly uncommon for someone from outside the US to go looking for cars there. This one was a collector's item hence the most available selection of such units is in the US. BUT ALL FOREIGN BUYERS MUST BE AWARE THEY ARE JUST LEMMINGS BEING LEAD TO THE SLAUGHTER IN THE EYES OF THE BRILLIANT POLICY MAKERS BEHIND THE GOD - EBAY!
DALLAS, TEXAS -- EBay does not protect their sellers. I have been working with them for years and held high standing. They have overcharged me for listing fees adding up to over $200.00 (for 5 listings). I tried to speak with them about and was told nothing could be done (very rudely). I also like to add if you are buying with eBay, I think you are very well protected. Even if you are in the wrong eBay will support you 100%. I will no longer be doing any business with eBay because I will not support such a sideways company, but I would suggest to anyone buy with eBay. DO NOT SELL!
I bought a car from Pro Auto Group, a Fort Worth-based dealership, through eBay Motors. The car was certified to be free of mechanical defect. Within HOURS of leaving the dealership with the car, the clutch/transmission failed and the car had to be towed to a repair shop. In short, despite attempts at mediation and direct negotiations, Pro Auto Group refused to do a thing to repair the car or take it back for a refund. Their position was that the damage was due to driver abuse despite the fact that I had the car for less than 6 hours and the needed repairs were due, clearly, to long term, pre-existing damage.
The situation is compounded by the fact that Pro Auto Group has been committing this fraud against dozens of unsuspecting buyers under the cover of 100% Positive Feedback on eBay Motors. A sham based partially on backend payoffs and coercion resulting in mutually withdrawn negative feedback. I even found one individual who bought a certified vehicle that was claimed to have never have been in a wreck - and he subsequently found it had been in a head on collision. He also found that the service records provided for the vehicle were falsified! Another lady I talked to bought a car from Pro Auto Group with fraudulent odometer mileage.
In my case, the dealer posted negative feedback referring to me as a terrorist and claiming that my 15 year old daughter had burned out the clutch - a car that I had had for less than 6 hours! It was almost laughable if it hadn't been such a disturbing fabrication!
Even more disturbing is that eBay Motors not only failed to act, they were directly complicate in this ongoing farce. In less than 24 hours after I posted negative feedback, Pro Auto Group was able to get eBay to suspend my account and have my feedback deleted! There was no hearing. No arbitration process. No inquiry whatsoever. EBay arbitrarily and summarily backed Pro Auto Group because of their leverage as a power seller.
UPDATE!! Since I posted this review, my story was broadcast on a Consumer Watch Report on the local ABC affiliate. It features an independent and expert mechanic verifying the damage was pre-existing and confirms the deceitful tactics of Pro Auto Group and eBay Motors.
We were recently scammed by eBay Motors and lost the last of our savings. Even though we received various e-mails from eBay and partner companies "GUARANTEEING" our purchase, they will now not back their word and it seems our money has just disappeared into thin air.
For those of you who feel the need to criticize.. save your breath. We felt safe in our purchase because of the information we received. Not everyone is a computer expert and knows how to double-check, triple-check, etc. on activities on here. Especially on eBay where time is of the essence. Instead of criticizing, tell me how to get our money back.