eBay Sellers

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1.2 out of 5, based on 17 ratings and
75 reviews & complaints.

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EBay-screwing millions daily!
Posted on
I've been buying & selling on eBay since 1999. It has gone from bad to worse over the years and now, I've finally had enough! I have reported several policy violations in the last few weeks and evidently, no one is home at Ebay, because nothing has been done! I found several vintage dresses being sold by the same seller that I would like to bid on. The starting bid is. 99 cents however I am unable to bid becayse the seller is charging $44-$60 ECONOMY shipping for EACH dress. This is a violation of eBay's excessive shipping policy. It is quite obvious that this seller is trying to get out of paying a final value fee to Ebay, which is another violation. (A final value fee is a % of the final selling price that the seller must pay to Ebay.) I have reported this seller 3 times because I really would like several of her dresses, however I will not pay $45-$60 to ship a dress that in reality, only costs $10 maximum for PRIORITY shipping. I also reported a seller charging $90 to ship a pair of designer jeans I want to bid on! The starting bid is. 01 cente and the seller's description clearly states "Yes shipping is $90. I put the cost of the jeans as the shipping cost to avoid paying eBay a final value fee. So opening bid is $99.01". And again, eBay has refused to remove the seller's listing!
But this....this is takes the take! I sold a pair of designer jeans on eBay a few weeks ago. I took detailed photo's of the jeans. I edited them (cropped, rotated, etc) and uploaded them to a third party image host. I listed the jeans and wrote out an accurate, detailed description. And then a week later, I am browsing for jeans by the same designer and I find a listing for an identical pair of jeans as the pair I recently sold and the seller has STOLEN MY PICTURES AND COPY & PASTED MY ENTIRE ITEM DESCRIPTION, DOWN TO THE FONT SIZES AND COLORS. I do some research and much to my happiness, eBay actually forbids sellers to use stolen and stock photos and encourages sellers to report other sellers who have stolen their photos! So I reported the listing and again, eBay does nothing! Really Ebay? Really? What are you doing with the hundreds of millions of dollars in profit you make every year? Because you sure as heck aren't using it to the benefit of your sellers!
And one last thing. Last week, eBay announced changes to the structure of their seller fee's. Its worded in such a way that at first glace, it looks like hell has frozen over and they have lowered their fee's! But in reality, they've raised their fee's. They have lowered insertion fee's but raised final value fee's (final value fee's are where they make all their money, so go figure!). Final value fee's used to be based on the items selling price (an outrageous minimum 10% ) only. Well guess what sellers, your shipping & handling fee is now part of the final value fee. So once again we all get screwed! I am one of the last honest people out there who only charges the actual shipping cost, no handling fee, no additional "padding" make up for eBay's fees, and now I am going to be forced to pad my shipping fee which means the buyer pays more, which is unfair. Or I continue to charge the actual cost of shipping and see my profits reduced. Which is not fair. Its LOSE LOSE SITUATION ALL AROUND!
     
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Seller Beware
Posted by on
Rating: 1/51
This was was my first (and probably last) experience with Ebay. There were just so many problems that it's really not worth all of the time and effort. All I wanted was to sell my iPod in the medium that I was least likely to have to deal with scammers. And I thought maybe that was eBay because they boast of the "hassle-free" process and you actually have very limited interaction with the buyer. But I was wrong.

So I list my item. A few days later, I get an email from someone trying to negotiate my price. So we negotiate, come to an agreement and I change my price. This person immediately buys my item. Three minutes later, I get an email saying they can't pay and they ask me to cancel my order. What the heck? We just spent 15 minutes negotiating the price. So I select the "report buyer" option. I wait. I hear nothing, so I send eBay an email. I wait. I hear nothing, so I relist the item.

Second buyer buys the item. I wait a few days then send a polite email about how I'd be happy to ship the item just as soon as they pay for it. Nothing. By this point it's been a few weeks since I first started trying to sell my item. I open an "unpaid item case." I still haven't hear anything from Ebay. So I call them. (Which by the way, they make tricky for you.)

I talked to three people there, even a supervisor. None of them could see the original report I filed. They finally tell me that they DID in fact receive my email, they just haven't gotten around to it yet. It would have been nice if they had told me, oh by the way, it takes three weeks for us to respond. But they don't. They say that they'll get to it as soon as they can. Which if you go to most sites, that's 24-48 hours, maybe up to a week if the service isn't as good. But 3 weeks? THAT'S what they mean by "as soon as they can." Seriously, give us some context. It felt like I was sending information into an abyss.

Additionally, as I am new to Ebay, I didn't realize that you could only leave positive feedback (which is stupid because it doesn't give the full story). So I tried to leave feedback on the first buyer's profile with a warning to other buyers. Ebay offers to remove my comments, but stands firm on the fact that they WILL NOT remove the RATING. Which means now, that buyer has a rating that he or she did not earn. Does eBay care? No. (And at this point, I was talking to a supervisor.)

I even told eBay that I probably wouldn't be using them anymore, and their response was "we're sorry to hear that." As in, my business is not important enough for them to care. Thanks Ebay, I'll take my business else where.

Bottom line: do NOT use Ebay. They have the worst customer service for sellers and they don't really care enough about your business to make any effort to retain it.
     
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Good sellers - Bad buyers
Posted on
Rating: 2/51
There is no protection for sellers. Sellers are expected to give possitive feedback and you hear buyers online constantly saying well why not I paid quick why not give me quick possitive feedback quick. Little do they know what its like to be a seller. There have been so many buyers who receive their item and knowingly open a false " item not as described cases" and receive their money back in only minutes. They do not have to prove it was not as described. Lets say for example a buyer buys a ring and they flat out lie and say it wasn't gold like described it doesn't matter and they will be not only refunded their money in minutes but get to keep you item and show no proof that they will return it. ITS CALLED FREEBAY! To top it all off even though you lose your money and your item you are still charged your listing fee and final value fee and have already left positive feedback for a bad seller. For a seller the deal isn't done until the buyer receives AND is happy with the item and if not happy has good communication for a return and refund. There is nothing but liars and thieves on eBay and eBay allows it to happen to the people who pay them. I'm not saying buyers should have no protection and there are bad sellers out their but my review is about good sellers and bad buyers. This has never happened to me but eBay buyers know the loop holes and more and more thieves are joining eBay so I will no longer be a seller for ebays profit when I know if my time is up and I get a freEbay buyer they won't have my back. Thank you
     
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Ebay Fee Direct Pay Returned Item 15.00
Posted by on
Below is a copy of a (live chat) that I had with an Ebay agent, when a 1.25 seller fee was charged to my Ebay account. The Ebay account then (automatically) tried to charge a credit card at the Ebay site (not PayPal) which was at the time set to (none) by myself.

When the machine couldn't charge a CC at Ebay, it defaulted, then charged me 15.00 - as if I had written a bad check.

Keep in mind I do have a Paypal account with a CC on file, and that I have been using it for over a year. And, I have been paying all seller fees with that account, my account was/is in good standing up to this 1.25 charge point.

The error in Ebay's system, is that it should not charge you a 15.00 fee, before sending you an email, and letting you know: ( You have no CC on file at Ebay - you are in danger of being charged 15.00 ) something like that and maybe two days to change a setting? And or pay the 1.25 using my Paypal account?

Anyway, below is a copy of the complete chat.

Oddel De.
Hello, thank you for waiting and welcome to eBay Live Help! My name is Oddel D. How may I assist you today?

jpghostcar
Hi - I received this: Direct Pay Returned Item (May-19)
Reason: Account not found
And was charged 15.00

Oddel De.
Let me check that for you. May I have your name please?

jpghostcar
My account at Paypal has a valid CC - and - I have a credit in the account
jpghostcar
xxxxxxxxxxx

Oddel De.
Thank you, John. Basically, you were charged with returned payment fee, correct?

jpghostcar
Yes - I think that is the definition

Oddel De.
Let me check. While checking on this, do you have other concerns you might want me to look into?

jpghostcar
no that's the only thing - everything else is great

Oddel De.
There was an automatic billing payment on May 15, 2011. Since there was no automatic payment method on file. The system tried to process it through your direct debit and it was not successful.

jpghostcar
Right - my account is not verified

jpghostcar
But my account at Paypal has a valid CC - and - I have a credit in the account

Oddel De.
There was no automatic payment method for seller fees at that time.

jpghostcar
by Ebay?
is this new?

Oddel De.
No.

jpghostcar
I guess what I'm not understanding is that - I have 1,600 available credt on my CC in Paypal - yet a simple payment of 1.25 did not go through?

Oddel De.
It was not charged on your PayPal account. It was charged on your direct debit.

jpghostcar
I have no direct debit card
I've never had one

Oddel De.
The $15 return service fee was charged to your account because your bank declined to pay your seller fee. This could be because the bank account number you gave us was incorrect or outdated, or the account was unable to accept the charge.

Oddel De.
The last four of your direct debit on file was 7815.

jpghostcar
That's what I thought - until I went to Paypal and verified my account is active and the CC on file is in good standing. As well I have a credit on file at Paypal. My concern is where did this Debit card attempt come from?
No the last 4 digits are and have always been 5529

Oddel De.
At that time the 5529 was not on the account. You may check your Payment method for Seller fees is set up to none.

jpghostcar
if its set up to none - then there should be no attempt at getting an automatic payment?
5529 is set up at Paypal and has been for well over a year or more

Oddel De.
The system will process the payment automatically to your direct debit if you will remove your credit card on file.

jpghostcar
Direct debit? - I don't have a direct debit account - only Paypal

Oddel De.
The 7815 that was stored on our system.

jpghostcar
is there an expire date on the one stored on the CC in your system?
Are there any payments to eBay from me, in the recent months?

Oddel De.
There's an expiration date stored for your credti card on file.
This was the recent paymetn.

jpghostcar
And that expiration date is for which CC?

Oddel De.
*payment
for 5529 expired until 2013.

jpghostcar
5529 has 1,600 in credit - and is the CC on file at Paypal
this was confirmed before I chatted you

Oddel De.
When the system processed your payment, your 5529 was not on file. You may have removed it. So our system automatically process the payment through your direct debit on file.

jpghostcar
If the system is automatically charging an account that is not there. Is the system in error?
This 5529 CC has been on file with Paypal for at least a year - all of my fees to eBay have been paid through the papal account

Oddel De.
No. the system is set up to automatically process it to make sure that your seller fees. It your account is past due, it may lead to account suspension or termination of your account.
It's not on file. You may cehck your Account tab under Payment for Seller fees, it was set up to None.

jpghostcar
Was my account past due?
I will be happy to pay the 1.25 through my Paypal account.

Oddel De.
Not yet. you may need to pay it until last day of May.
You would need to set up your automatic payment method on file.

jpghostcar
Is the automatic payment method a requirement in order to Sell and Buy on Ebay?

Oddel De.
Exactly.

jpghostcar
Regarding the 'Automatic payment' Would this account be described as a 'Verified' account?

Oddel De.
If you will use your PayPal account, It needs to be verified by PayPal.
This is for security purposes.

jpghostcar
And this type of Paypal account you are referring to - do you mean a 'Verified' account?

Oddel De.
Yes. however your PayPal account is not yet verified.

jpghostcar
Yes - This I know - they and Ebay want direct access to my Bank account.
Since the system attempted to bill me through an account that wasn't there. I feel that the system is in error. I would like the 15.00 payment charge removed from my account.

Oddel De.
This fee is described in the Direct Pay Agreement when you add your checking account information to file, or submit a one-time payment.
This fee is non-refundable.

jpghostcar
I have not done either of these ever: checking account information to file, or one-time payment.

Oddel De.
You put the direct debit information on 05/19/2006 on file.

jpghostcar
I have no direct debit cards.
Since the system attempted to bill me through an account that wasn't there. I feel that the system is in error. I would like the 15.00 payment charge removed from my account.

Oddel De.
It's a bank account.

jpghostcar
Since the system attempted to bill me through an account that wasn't there. I feel that the system is in error. I would like the 15.00 payment charge removed from my account.

Oddel De.
This fee is non-refundable.

jpghostcar
Then my Ebay account will be terminated. No fee will be sent to Ebay.

Oddel De.
I would suggest to pay the current fee first then contact us for possible reversal on it once your payment clears.

jpghostcar
This chat of course will be posted to all Ebay fee review sites for examination. Since my account is/was in good standing, and the fee in question was over 1.25 - I do find this quite strange that a machine and the policy it enforces would have any sway over a live human.

Oddel De.
I'm sure that you were aware of your seller fees. If you will remove your automatic payment method on file, you would need to replace it with a valid payment method.

jpghostcar
"a valid payment method.' which means a direct connect to my bank account.

Oddel De.
If it is not a valid payment method, it would be returned again. Please put a payment method on file. It is currently set up to none. Then you can pay for the fees and contact us again for a possible reversal.

jpghostcar
And if you look closely at my seller fees, they have been paid for. The 1.25 - that turned into 20.00 - all coming from Ebay, is what has changed my relationship with Ebay.

Oddel De.
I understand that you wanted it credited, I already give you the process on how to ask for it.

jpghostcar
How do I contact you again for a possible reversal?
What would I possibly discuss with another representative, that I haven't already discussed with you?

Oddel De.
The same process on how you contacted us and look for a Billing Support Agent.
Once your payment cleared, you may just ask for the credit.

jpghostcar
Thank you Oddel De.

Chat Session Ended, Goodbye. (5010)


So -I believe the system is set up in this way to default, and charge you (acting like a bad check)

The solution; to save time on both sides of the counter, the system could easily; send you a warning email, and give you a couple of days to pay the 1.25 fee (before it defaults)

Also, regarding verified accounts: Bank fraud has two sides. If Ebay is hacked and your account numbers obtained, the thief can clean out your savings. Leaving you to battle with second party Ebay to get your savings back.

When you have a CC on file with Paypal, there are stop gaps in place, such as passwords that must be entered to get to your CC account.

And.. even if the CC has been gotten too, you have an excellent chance of disputing the charges.
     
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Ebay Supports Fraudulent Sellers - Proven Fraud Still Open For Business
Posted by on
My complaint is small compared to others I have read, but using them, and losing with them adds up. The complaints all add up and show the criminal and unethical tactics used by Ebay. Their purpose is clear, they do not have integrity, they are after the almighty dollar, over and above fairness to buyers (and as I study to sellers as well), so I just feel everyone should expose them with your problem, so others learn and stop supporting these crimes. So here is my complaint.

After bidding on and winning a supposed "Professional" gemological refractometer from Airflow142000, dongliang liu, aka, Robert liu, PO box 13492 Torrance, CA 90503, described as NEW, NEVER BEEN USED, includes 2 year warranty, and then receiving something else other than what was pictured altogether, an old, broken down, loose battery compartment, all around non-functioning refractometer without the 2 year warranty. I requested my money back. The seller said no shipping charges would be refunded on his sales page. (Against Ebay policy) Realizing this and the audacity of this fraudulent sale/auction, I filed a complaint with Ebay, and later followed up and sent Ebay a copy of my shipping/request for all costs emailed to seller Airflow14200.

My Email to Seller

----"The Item was shipped from Postnet today - shipped via USPS Priority with tracking number 9101969010386700077275, The shipping costs were $9.76. Ebay doesn't allow me to send you a copy of the receipt. Please let me know how I can get a copy of it to you. I am asking that all shipping, to and from you, be returned to me as well. When the wrong item is sent or an item is not as described inducing higher bids, it is wrong and unfair to charge the buyer/customer any fees. That would make the buyer/customer a victim. Please return all my costs relating to this faulty sale."----

I received no response to this email from the seller, and upon receipt of tracking delivery information by Ebay, Ebay sent me the following email.

From Ebay:

----"Thanks for shipping your item back to the seller. According to tracking information, the item you returned has been delivered.

Refund information:

The seller will send you a full refund of $79.95 by Nov 18, 2010. The refund includes the purchase price plus original shipping. When you receive your refund, please close this case in the Resolution Center.

You can view the details of this case in the Resolution Center."----

EBAY DOES NOT ACKNOWLEDGE MY EMAIL OR DISCUSSION REGARDING MY LOSS IN RETURN SHIPPING AND REQUEST FOR THE RETURN OF MY SHIPPING COST LOSS, AND LACKS CONCERN OF ANY KIND FOR THIS TYPE OF FRAUD AND LOSS TO CUSTOMERS ON THEIR AUCTION SITE.... and why would they? If Ebay loses the criminal seller, how are they going to make their percentage of any of their criminal sales? There was no reprimand for these fraudulent actions and sale. This seller, Airflow142000, has not had interrupted service on Ebay of any kind or length, or, any other reprimand for this SO VERY CLEAR FRAUD! He is free to turn around and try to sell the returned garbage to someone else now.

EBAY is just as big of a criminal as the fraudulent sellers they support when they do not ensure their buyers safety and refuse to properly handle fraudulent sellers. How fair is it to fraudulently lead someone into believing they are buying a product by falsifying information to induce your bid or purchase, not produce the item, and then leave you holding a loss for return shipping in any amount? It adds up!

Okay, so I am an idiot for using Ebay, but YOU don't have to be... but here is why I am. This is not the first time this has happened to me. I used to purchase gemstones through Ebay, many came and tested out as glass or something other than what they were described... which descriptions are made to induce higher bids. Some will get here and turn out to be simple glass. Other scams for instance, are the seller claiming a flourite gemstone was Paraiba Tourmaline and described as such. The bids will be hundreds of dollars in difference to value, and shipping is $10.00 to $18.00 to return a gemstone overseas where most gemstones come from.

I have closed my Ebay account before for two years because of this constant loss in shipping, until I recently received an email from Ebay stating that they will guarantee shipping costs will be returned in future orders. The wording was just enough to get you sparked up, or believing them.... a manipulation of words to reel you in, but omitting that they will only get shipping PAID to the seller returned, and did not detail that your return shipping costs will not be requested or required to be returned by the seller.

I hope these complaints get out and people take heed. If we, as consumers, use these fraudulent companies such as Ebay and some of their fraudulent sellers... they succeed and we continue to fail more and more and more. If we wake up, put our foot down, STOP using Ebay and other fraudulent Internet selling sites, until they work to earn their income, protect the buyers and sellers PROPERLY, they will have to change their dirty methods.

This is my last eBay adventure ever. They cannot be trusted over their greed and manipulative emails. This was a $9.76 loss (providing I really get my money back from the seller), but aside from this, in the past, I have lost an approximate minimum of $370.00 in return shipping costs in several fraudulent sales on eBay (a minimum of 30 fake stones). When I realized that loss growing steadily, I stopped using them.

Fraudulent sellers should instantly be banned... STOPPED... and prevented from continuing. What is Ebay thinking? Of that almighty dollar? Could it be anything else? Fraud is Fraud and character of the seller! Guess what, it is yours, they essentially help these fraudulent sellers steal it from you and they are okay with that. Are you?
     
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Don't Trust Ebay - Sellers Face Financial Loss
Posted by on
DON'T TRUST EBAY

If you are an Ebay member, or thinking of joining Ebay, think again and consider whether you would trust Ebay after experiencing this.

I am in the process of closing my Ebay account and the associated Paypal Account because I do not trust Ebay. Recently a member of my family was approached through Ebay by a US citizen who wished to purchase a collector's item after it had failed to sell normally on Ebay. Strangely this man had been a member of Ebay for almost 4 years and had never made a sale nor a purchase on Ebay in that long period of time. The item was sold to him through Ebay/Paypal for $200 and it cost $25 to post it to him registered mail from Australia. He immediately upon receipt was quite pleased with the item and gave positive feedback to Ebay, and emails outside of Ebay direct to my relative, saying how happy he was with the item.

He later did an about turn and decided he did not want the item and falsely claimed it was destroyed and not properly described on Ebay. Despite his false claims and a "No Return" policy clearly placed on the item at the time of sale on Ebay, Ebay found in favour of the purchaser who had no prior credibility with Ebay. My family member had 100% feedback on some 40 sales and purchases.

Ebay's "no return policy" on listings is not binding, it is not merely a joke, it is false advertising. Ebay cannot be trusted. The rationale for Ebay's decision in favour of the purchaser, was that the only fair way out was for everyone to start again at the beginning which means refunding the purchaser $200 plus $25 postage. However Ebay did not refund the $25 international registered postage. Ebay did not refund 7.25% of the selling price they charged to sell the item, some $14.50. Ebay did not refund the listing price of $3-00 to advertise the item, so all up my family member is out of pocket $43-00 Australian, plus Paypal fees, not to mention packaging and running around. Ebay greed does not equate to fairness. Ebay claim it is fair for a seller to lose large amounts of money based on their twisted unclear rationale.

To Add insult to injury Ebay sent the purchaser an email in which they said, "To avoid having similar situations like this in the future, we strongly recommend you to purchase items on “ Top Rated” and “Power Sellers”. As additional option, if you haven't left a feedback to the seller for this transaction, we strongly recommend you to do so because this may prompt them to take necessary actions on your concern; also to let other buyers know about your experience so they can make informed decisions. "

So it is official Ebay policy to inform purchasers only to purchase from "Top Rated" and "Power sellers", so what is the point of normal everyday people advertising items for sale on Ebay? Despite this man's lack of credibility with Ebay they have invited him to complain about someone with 100% feedback. Is that what the Ebay brains trust considers to be fair?

No Ebay this is not fair at all. So you keep your customer with no sales or purchases happy. However you have lost my family member and myself, both active members and other relatives, associates and friends who are alarmed to learn how distrustful Ebay is to active customers who mistakenly thought they had built up credibility with Ebay. I have read other similar reviews on this site where Ebay as a matter of policy protects buyers at the expense of sellers. I agree fully with this view our family have experienced it first hand.


Disgusted Ebay User

     
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Ebay refuses refund on Counterfeit Pants
Posted by on
Rating: 2/51
I purchased a pair of NWT Tommy Hilfiger pants from a seller on Ebay called "dintyclutter". A few months after I got them I finally figured out the so called Tommy Hilfiger cords I bought were knockoffs. The seller still had some of these on his site and after I reported him to Ebay they made him take down his other knockoffs. Because it took me longer than 45 days to research this before I accused and reported the fraud, no one will give me a refund. Not Ebay, PayPal, or the seller "Dintyclutter". I found the fraud for Ebay and I'm still out my money.
     
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100% positive Seller feedback for 10 years-Seller Account Indefinite Restriction.
Posted by on
Rating: 1/51
SAN JOSE, KENTUCKY -- 10 years ago I started selling baby items on eBay. I loved the customer interaction and the positive feedback. I then moved into selling sports and entertainment memorabilia. For over 10 years I have had nothing but positive things said from all of my customers. Over 6 months ago I listed an item that had a certification that was not on the banned list of authenticators. eBay notified me of this and gave me a one month selling restriction.

After the suspension, I was able to sell again. The item in question was never listed again. I now only sell items Rare Autographed items certified by PSA/DNA, JSA, OR GAI. Now over 6 months later, all of my hard work for the last 10 years and the now over $30,000 of inventory has been for nothing. They have indefinitely shut down my account for no reason.

Please do not invest a lot of money into your eBay business, because they can shut you down at their discretion. I have some really valuable items, and I believe I was in competition with someone tied in with eBay. Any help moving $30,000 worth of autographed Certified Sports and entertainment memorabilia would be appreciated
     
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Seller Sold Damaged Goods; Ebay Upheld the Sellers Side in a Case Filed
Posted by on
Rating: 1/51
SAN JOSE, CALIFORNIA -- Found 6 dolls on eBay I wanted to buy. The seller, Jerry Bowl seller id: jbowl61. I was in contact with this seller and purchased 3 of the dolls for a total of $830(includes shipping). Asked the seller if I could purchase the other three at the end of July. Seller agreed and send out the three I purchased. The 3 boxed dolls did come in a timeley fashion and I went ahead and put them in storage waiting until my daughter could come and open them with me as one was a present for her... it would have been her choice.

In good faith... which was a huge mistake, I sent 6 positive comments to the seller.

I decided not to get the remainder three dolls and asked the seller to resell the dolls. Jerry then sent me several emails calling me every name in the book and threatened me with negative results on Ebay... I tried very hard to be positive and said I appologize, but I think you can get the funds quicker if you were able to resell the dolls. More hate mail came from this seller.

44 days after getting the dolls my daughter was able to come into town and we opened the dolls and one of them the outfit was totally crushed and didn't match the description at all.... the other two were heavily drug through the mud and extremely filthy,....one of the filty dolls actually smelled like mold and mildew.... I contacted the seller who refused to reply or make things correct. I filed a complaint with Ebay who only viewed the case for less than 5 hours and replied they were siding with the seller... I filed an appeal and Ebay didn't even have the deciceny to let me know the case had been denied again... I had to go back into eBay and check the status myself just to find it had been denied again.. stating buyers remorse....

THIS IS NOT BUYERS REMORSE AS I HAD EVERY INTENTION OF PURCHASING THE DOLLS I DID PURCHASE BUT I WAS NOT TOLD OF THE CONDITION THEY WERE IN... IF SO, I WOULD HAVE HAD A CHOICE TO MAKE AND EITHER PURCHASE OR FIND SOMETHING ELSE...

I called the resolution center and they too sided with the seller... so, now I am filing a complaint here and will follow up with a lawsuit to both eBay and jerry bowl.

Be very careful whom you purchase from at Ebay... it amazes me how they can allow sellers to continue to sell trash like this... and what tops it off, is they didn't even see the proof or even ask for it before they made their decision. TWICE.
     
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Ebay Seller Unjustly Blocked From Ebay
Posted by on
Over the past 10 -12 years maybe longer I have been a seller on Ebay. I loved it. It was a significant part of my life each and every day. I firmly believe that Ebay could help me experience and achieve my personal American Dream. I struggled at first as I was attempting to navigate through the expectations of both Ebay and the buyers on Ebay. I received a few negatives along the way. some deserved but most not. I used them as learning tools to better myself and to make me a qualified and effective seller. I finally became a power seller for which I was very proud of. It was my intention to make a successful Ebay business a part of my retirement income. Things were moving a long fine but I realized about a year ago that it was essential for future stability and sugcess that it was important to find a steady source of good merchandise that I could sell on my site. So I began searching and researching many source for items. This is a bout the time that all my problems began. Let me enumerate

1. I received a negative feed back from a buyer which made no since. In communication with this individual it was discovered that the neg was never intended to be fore me. It was intended to be left for another Ebay seller which this buyer was having problems with. I tried and I believe the buyer attempted to have the feed back removed . We were both unsuccessful in our attempts. Ebay refused to do anything about it. THIS WRONG!!!

2. Not long after this I received another Negative. I accidentally switched items while packaging up items for delivery. The immediate upon receiving the item left negative feed back. I replaced the item for her and allowed her to keep the wrong item at no cost to her. She was very happy. She realized that she had responded to quickly and want to change the feed back but wasn't allow by Ebay to do so. This too doesn't seem right at all.

3. Then I received a third negative from a buyer who tried to scam me. They tried to say that they hadn't received an item that they had purchased. I told them I would replace it for them. At the time the Tracking on this item hadn't shown delivery. Just before sending the replacement I checked it once more and it was showing that it was indeed delivered and had actually been delivered prior to the buyer informing that they had not received the item. When I confronted the buyer they became very Hostile demanding that I send the replacement although I had proof that it was received. They attempted to stop payment that was sent through Paypal but Pay pal side with me. The buyer left the feed back and was allowed to by Ebay even though I was in the right. So now I have three Negatives that I did not deserve which were now affecting my standings with Ebay and it was affecting my DSR. My feed back was 98.2 now which is still good. My DSR readings were all in good standings.

4. Now my other problems began. In my Search for whole sale out lets I ran across DHGate. I purchase some items for resale. The first was some Channel Sunglasses whose I thought were Authentic. M first listing was removed for violations. It turns out that they why unlawful copies. So I did not relist or sell the remainder of these. I gave them away.

5. I also had bought some Coach Bags Through DH Gate. I thought I better check these out before listing them. I took them to a local Coach store who said they were very good replicas but that they were not the real thing. So again I did not attempt to list them as I did not wish to destroy my standings with Ebay.

6. I did some research on Ebay looking for what was Hot. I noticed that there were about 10,000 DG Designer Sunglasses for sell on Ebay and they seemed like they were doing well. I found a distributor, Olympic Eyeware in Utah. I purchased some. Listed them and they were doing well as I expected. then out of the blue I had a couple removed by eBay for Trade mark violations. I researched it and it appeared they felt that they were violating Dolce & Gabanna's Trade mark. The email that I got from eBay indicated that if the listing did not totally disappeared that if they appeared in my closed listing they could be relisted if done so properly. I did research with other sellers who advised me to be certain to list them As Designer Glasses (the brand Name and DG was what they were Known by. I checked with Olympic Eyeware who sent to me a copy of the Trademark registration. So I thought I was fine as long as I had the proper info in my listing. So I listed them again and all was well and then I had three more listings remove. Within a day of this I received an email stating that my account was suspended. Then a few Days latter It was blocked completely.

7. Since that time I have taken time to do some research. This is what I discovered.

* DG (Designer Glasses) Was registered (Reg. No. 2,582,314) in 2002 With a over lapping DG as their mark and in Word DG as their written Trademark
* Dolce & Gabbanna Registered their Trade Mark D&G in 2006. Their registration No is 3,108,403.
* At present the two companies are locked in legal negotiations. D7G was trying to have the Trade Mark of DG cancelled. However they were thus far unable to do this. Present as of 2009 they have been attempting to work out a settlement but nothing has been agreed upon.
* Basically at this time both Trade marks are registered and are legal, Use of the Trade mark is legal hen advertising the sell for the product they represent.
* My selling and listing them on Ebay Was Legal and in conformity of the related trade mark.


What has Happened representative of Dolce and Cabanna Have come into the Ebay community and have begun Identifying listing that they do not want there and telling Ebay they are Violating their Copy Rights Which they do not as the courts have not ruled in their favor. Using the Designation DG Sunglasses is OK and perfectly legal. This I found out in less than an hours worth of research. Ebay chooses to take D7G word as gospel and is systematically removing listing of DG Sunglasses and in many cases unjustly removing and blocking godd legitimate sellers from Ebay accusing them of unlawful activities and the violation of Trademarks. This is being done with know investigations on their own part. I'm considering what actions I must take including possible Legal resource in order to correct then injustices place upon me in regards to my right to operate within the Ebay Environment and for the unjust accusation against my character and reputation in the auction environment.

I would like very much to hear from others that have experienced the same on eBay and face the same feels of dismay and frustrations that I have felt.

Don
Trader1949
Company Response 01/29/2009:
I have never sold knock offs or replicas on ebay These Sun Glasses Have Been Trade marked by the United states Government and in fact were done so before D&G eyeware. Mine are DG eyeware. The only thing Ebay has finially said is that I can sell them but do not use the word Designer in the discription or use the wording similar to those worn by celebreties.
     
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