I've been buying & selling on eBay since 1999. It has gone from bad to worse over the years and now, I've finally had enough! I have reported several policy violations in the last few weeks and evidently, no one is home at Ebay, because nothing has been done! I found several vintage dresses being sold by the same seller that I would like to bid on. The starting bid is .99 cents however I am unable to bid because the seller is charging $44-$60 ECONOMY shipping for EACH dress. This is a violation of eBay's excessive shipping policy.
It is quite obvious that this seller is trying to get out of paying a final value fee to Ebay, which is another violation. (A final value fee is a % of the final selling price that the seller must pay to Ebay.) I have reported this seller 3 times because I really would like several of her dresses, however I will not pay $45-$60 to ship a dress that in reality, only costs $10 maximum for PRIORITY shipping.
I also reported a seller charging $90 to ship a pair of designer jeans I want to bid on! The starting bid is .01 cents and the seller's description clearly states "Yes shipping is $90. I put the cost of the jeans as the shipping cost to avoid paying eBay a final value fee. So opening bid is $99.01". And again, eBay has refused to remove the seller's listing!
But this... this is takes the take! I sold a pair of designer jeans on eBay a few weeks ago. I took detailed photos of the jeans. I edited them (cropped, rotated, etc) and uploaded them to a third party image host. I listed the jeans and wrote out an accurate, detailed description. And then a week later, I am browsing for jeans by the same designer and I find a listing for an identical pair of jeans as the pair I recently sold and the seller has STOLEN MY PICTURES AND COPY & PASTED MY ENTIRE ITEM DESCRIPTION, DOWN TO THE FONT SIZES AND COLORS.
I do some research and much to my happiness, eBay actually forbids sellers to use stolen and stock photos and encourages sellers to report other sellers who have stolen their photos! So I reported the listing and again, eBay does nothing! Really Ebay? Really? What are you doing with the hundreds of millions of dollars in profit you make every year? Because you sure as heck aren't using it to the benefit of your sellers!
And one last thing. Last week, eBay announced changes to the structure of their seller fees. Its worded in such a way that at first glance, it looks like hell has frozen over and they have lowered their fees! But in reality, they've raised their fees. They have lowered insertion fees but raised final value fees (final value fees are where they make all their money, so go figure!). Final value fees used to be based on the items selling price (an outrageous minimum 10%) only. Well guess what sellers? Your shipping & handling fee is now part of the final value fee. So once again we all get screwed!
I am one of the last honest people out there who only charges the actual shipping cost, no handling fee, no additional "padding" make up for eBay's fees, and now I am going to be forced to pad my shipping fee which means the buyer pays more, which is unfair. Or I continue to charge the actual cost of shipping and see my profits reduced. Which is not fair. Its LOSE LOSE SITUATION ALL AROUND!
This was was my first (and probably last) experience with Ebay. There were just so many problems that it's really not worth all of the time and effort. All I wanted was to sell my iPod in the medium that I was least likely to have to deal with scammers. And I thought maybe that was eBay because they boast of the "hassle-free" process and you actually have very limited interaction with the buyer. But I was wrong.
So I list my item. A few days later, I get an email from someone trying to negotiate my price. So we negotiate, come to an agreement and I change my price. This person immediately buys my item. Three minutes later, I get an email saying they can't pay and they ask me to cancel my order. What the heck? We just spent 15 minutes negotiating the price. So I select the "report buyer" option. I wait. I hear nothing, so I send eBay an email. I wait. I hear nothing, so I re-list the item.
Second buyer buys the item. I wait a few days then send a polite email about how I'd be happy to ship the item just as soon as they pay for it. Nothing. By this point it's been a few weeks since I first started trying to sell my item. I open an "unpaid item case." I still haven't hear anything from Ebay. So I call them. (Which by the way, they make tricky for you.)
I talked to three people there, even a supervisor. None of them could see the original report I filed. They finally tell me that they DID in fact receive my email - they just haven't gotten around to it yet. It would have been nice if they had told me, "oh by the way, it takes three weeks for us to respond." But they don't. They say that they'll get to it as soon as they can. Which if you go to most sites, that's 24-48 hours, maybe up to a week if the service isn't as good. But 3 weeks? THAT'S what they mean by "as soon as they can." Seriously, give us some context. It felt like I was sending information into an abyss.
Additionally, as I am new to Ebay, I didn't realize that you could only leave positive feedback (which is stupid because it doesn't give the full story). So I tried to leave feedback on the first buyer's profile with a warning to other buyers. Ebay offers to remove my comments, but stands firm on the fact that they WILL NOT remove the RATING. Which means now, that buyer has a rating that he or she did not earn. Does eBay care? No. (And at this point, I was talking to a supervisor.)
I even told eBay that I probably wouldn't be using them anymore, and their response was "we're sorry to hear that." As in, my business is not important enough for them to care. Thanks Ebay. I'll take my business elsewhere. Bottom line: do NOT use Ebay. They have the worst customer service for sellers and they don't really care enough about your business to make any effort to retain it.
There is no protection for sellers. Sellers are expected to give positive feedback and you hear buyers online constantly saying "Well why not - I paid quick. Why not give me quick positive feedback quick." Little do they know what its like to be a seller. There have been so many buyers who receive their item and knowingly open a false "item not as described cases" and receive their money back in only minutes. They do not have to prove it was not as described.
Lets say for example a buyer buys a ring and they flat out lie and say it wasn't gold like described - it doesn't matter and they will be not only refunded their money in minutes but get to keep your item and show no proof that they will return it. ITS CALLED FREEBAY! To top it all off even though you lose your money and your item, you are still charged your listing fee and final value fee and have already left positive feedback for a bad seller. For a seller, the deal isn't done until the buyer receives AND is happy with the item and if not happy has good communication for a return and refund.
There is nothing but liars and thieves on eBay and eBay allows it to happen to the people who pay them. I'm not saying buyers should have no protection and there are bad sellers out there but my review is about good sellers and bad buyers. This has never happened to me but eBay buyers know the loopholes and more and more thieves are joining eBay. So I will no longer be a seller for eBay's profit when I know if my time is up and I get a freEbay buyer they won't have my back. Thank you.
DON'T TRUST EBAY. If you are an Ebay member, or thinking of joining Ebay, think again and consider whether you would trust Ebay after experiencing this. I am in the process of closing my Ebay account and the associated Paypal Account because I do not trust Ebay. Recently a member of my family was approached through Ebay by a US citizen who wished to purchase a collector's item after it had failed to sell normally on Ebay.
Strangely this man had been a member of Ebay for almost 4 years and had never made a sale nor a purchase on Ebay in that long period of time. The item was sold to him through Ebay/Paypal for $200 and it cost $25 to post it to him registered mail from Australia. He immediately upon receipt was quite pleased with the item and gave positive feedback to Ebay, and emails outside of Ebay direct to my relative, saying how happy he was with the item.
He later did an about turn and decided he did not want the item and falsely claimed it was destroyed and not properly described on Ebay. Despite his false claims and a "No Return" policy clearly placed on the item at the time of sale on Ebay, Ebay found in favour of the purchaser who had no prior credibility with Ebay. My family member had 100% feedback on some 40 sales and purchases.
Ebay's "no return policy" on listings is not binding. It is not merely a joke. It is false advertising. Ebay cannot be trusted. The rationale for Ebay's decision in favour of the purchaser was that the only fair way out was for everyone to start again at the beginning which means refunding the purchaser $200 plus $25 postage. However Ebay did not refund the $25 international registered postage. Ebay did not refund 7.25% of the selling price they charged to sell the item, some $14.50. Ebay did not refund the listing price of $3.00 to advertise the item.
So all up my family member is out of pocket $43.00 Australian, plus Paypal fees, not to mention packaging and running around. Ebay greed does not equate to fairness. Ebay claim it is fair for a seller to lose large amounts of money based on their twisted unclear rationale.
To Add insult to injury, Ebay sent the purchaser an email in which they said, "To avoid having similar situations like this in the future, we strongly recommend you to purchase items on “ Top Rated” and “PowerSellers”. As additional option, if you haven't left a feedback to the seller for this transaction, we strongly recommend you to do so because this may prompt them to take necessary actions on your concern; also to let other buyers know about your experience so they can make informed decisions."
So it is official Ebay policy to inform purchasers only to purchase from "Top Rated" and "PowerSellers". So what is the point of normal everyday people advertising items for sale on Ebay? Despite this man's lack of credibility with Ebay they have invited him to complain about someone with 100% feedback. Is that what the Ebay brains trust considers to be fair?
No Ebay this is not fair at all. So you keep your customer with no sales or purchases happy. However you have lost my family member and myself, both active members and other relatives, associates and friends who are alarmed to learn how distrustful Ebay is to active customers who mistakenly thought they had built up credibility with Ebay. I have read other similar reviews on this site where Ebay as a matter of policy protects buyers at the expense of sellers. I agree fully with this view our family have experienced it first hand.
I purchased a pair of NWT Tommy Hilfiger pants from a seller on Ebay called "dintyclutter". A few months after I got them I finally figured out the so called Tommy Hilfiger cords I bought were knockoffs. The seller still had some of these on his site and after I reported him to Ebay they made him take down his other knockoffs. Because it took me longer than 45 days to research this before I accused and reported the fraud, no one will give me a refund. Not Ebay, PayPal, or the seller "Dintyclutter". I found the fraud for Ebay and I'm still out my money.
SAN JOSE, KENTUCKY -- 10 years ago I started selling baby items on eBay. I loved the customer interaction and the positive feedback. I then moved into selling sports and entertainment memorabilia. For over 10 years I have had nothing but positive things said from all of my customers. Over 6 months ago I listed an item that had a certification that was not on the banned list of authenticators. EBay notified me of this and gave me a one month selling restriction.
After the suspension, I was able to sell again. The item in question was never listed again. I now only sell items Rare Autographed items certified by PSA/DNA, JSA, OR GAI. Now over 6 months later, all of my hard work for the last 10 years and the now over $30,000 of inventory has been for nothing. They have indefinitely shut down my account for no reason.
Please do not invest a lot of money into your eBay business, because they can shut you down at their discretion. I have some really valuable items, and I believe I was in competition with someone tied in with eBay. Any help moving $30,000 worth of autographed Certified Sports and entertainment memorabilia would be appreciated.
SAN JOSE, CALIFORNIA -- Found 6 dolls on eBay I wanted to buy. The seller, ** seller id: jbowl61. I was in contact with this seller and purchased 3 of the dolls for a total of $830 (includes shipping). Asked the seller if I could purchase the other three at the end of July. Seller agreed and send out the three I purchased. The 3 boxed dolls did come in a timely fashion and I went ahead and put them in storage waiting until my daughter could come and open them with me as one was a present for her... It would have been her choice.
In good faith... which was a huge mistake, I sent 6 positive comments to the seller. I decided not to get the remainder three dolls and asked the seller to resell the dolls. ** then sent me several emails calling me every name in the book and threatened me with negative results on Ebay. I tried very hard to be positive and said I apologize, but I think you can get the funds quicker if you were able to resell the dolls. More hate mail came from this seller.
44 days after getting the dolls my daughter was able to come into town and we opened the dolls and one of them the outfit was totally crushed and didn't match the description at all. The other two were heavily drag through the mud and extremely filthy. One of the filthy dolls actually smelled like mold and mildew. I contacted the seller who refused to reply or make things correct.
I filed a complaint with Ebay who only viewed the case for less than 5 hours and replied they were siding with the seller... I filed an appeal and Ebay didn't even have the decency to let me know the case had been denied again. I had to go back into eBay and check the status myself just to find it had been denied again... stating buyers remorse.
This is not buyer's remorse as I had every intention of purchasing the dolls. I did purchase but I was not told of the condition they were in... If so, I would have had a choice to make and either purchase or find something else. I called the resolution center and they too sided with the seller. So, now I am filing a complaint here and will follow up with a lawsuit to both eBay and **. Be very careful whom you purchase from at Ebay. It amazes me how they can allow sellers to continue to sell trash like this. And what tops it off, is they didn't even see the proof or even ask for it before they made their decision. TWICE.
Over the past 10-12 years maybe longer I have been a seller on Ebay. I loved it. It was a significant part of my life each and every day. I firmly believe that Ebay could help me experience and achieve my personal American Dream. I struggled at first as I was attempting to navigate through the expectations of both Ebay and the buyers on Ebay. I received a few negatives along the way. Some deserved but most not. I used them as learning tools to better myself and to make me a qualified and effective seller.
I finally became a power seller for which I was very proud of. It was my intention to make a successful Ebay business a part of my retirement income. Things were moving along fine but I realized about a year ago that it was essential for future stability and success that it was important to find a steady source of good merchandise that I could sell on my site. So I began searching and researching many source for items. This is about the time that all my problems began. Let me enumerate:
I received a negative feedback from a buyer which made no sense. In communication with this individual it was discovered that the neg was never intended to be for me. It was intended to be left for another Ebay seller which this buyer was having problems with. I tried and I believe the buyer attempted to have the feedback removed. We were both unsuccessful in our attempts. Ebay refused to do anything about it. THIS WRONG!!!
Not long after this I received another Negative. I accidentally switched items while packaging up items for delivery. The immediate upon receiving the item left negative feedback. I replaced the item for her and allowed her to keep the wrong item at no cost to her. She was very happy. She realized that she had responded too quickly and want to change the feedback but wasn't allow by Ebay to do so. This too doesn't seem right at all.
Then I received a third negative from a buyer who tried to scam me. They tried to say that they hadn't received an item that they had purchased. I told them I would replace it for them. At the time the Tracking on this item hadn't shown delivery. Just before sending the replacement I checked it once more and it was showing that it was indeed delivered and had actually been delivered prior to the buyer informing that they had not received the item. When I confronted the buyer they became very Hostile demanding that I send the replacement, although I had proof that it was received. They attempted to stop payment that was sent through Paypal but Paypal side with me. The buyer left the feedback and was allowed to by Ebay even though I was in the right. So now I have three Negatives that I did not deserve which were now affecting my standings with Ebay and it was affecting my DSR. My feedback was 98.2 now which is still good. My DSR readings were all in good standings.
Now my other problems began. In my Search for wholesale outlets I ran across DHGate. I purchase some items for resale. The first was some Chanel Sunglasses whose I thought were Authentic. My first listing was removed for violations. It turns out that they were unlawful copies. So I did not relist or sell the remainder of these. I gave them away.
I also had bought some Coach Bags Through DHGate. I thought I better check these out before listing them. I took them to a local Coach store who said they were very good replicas but that they were not the real thing. So again I did not attempt to list them as I did not wish to destroy my standings with Ebay.
I did some research on Ebay looking for what was Hot. I noticed that there were about 10,000 DG Designer Sunglasses for sell on Ebay and they seemed like they were doing well. I found a distributor, Olympic Eyewear in Utah. I purchased some. Listed them and they were doing well as I expected. Then out of the blue I had a couple removed by eBay for Trademark violations. I researched it and it appeared they felt that they were violating Dolce & Gabanna's Trademark. The email that I got from eBay indicated that if the listing did not totally disappeared that if they appeared in my closed listing they could be relisted if done so properly. I did research with other sellers who advised me to be certain to list them As Designer Glasses (the brand Name and DG was what they were Known by. I checked with Olympic Eyewear who sent to me a copy of the Trademark registration. So I thought I was fine as long as I had the proper info in my listing. So I listed them again and all was well and then I had three more listings remove. Within a day of this I received an email stating that my account was suspended. Then a few Days later It was blocked completely.
Since that time I have taken time to do some research. This is what I discovered.
* DG (Designer Glasses) Was registered (Reg. No. 2,582,314) in 2002 With an overlapping DG as their mark and in Word DG as their written Trademark.
* Dolce & Gabbana Registered their Trademark D&G in 2006. Their registration No is 3,108,403.
* At present the two companies are locked in legal negotiations. D&G was trying to have the Trademark of DG cancelled. However they were thus far unable to do this. Present as of 2009 they have been attempting to work out a settlement but nothing has been agreed upon.
* Basically at this time both Trademarks are registered and are legal. Use of the Trademark is legal when advertising the sell for the product they represent.
* My selling and listing them on Ebay Was Legal and in conformity of the related trademark.
What has Happened representative of Dolce and Gabbana Have come into the Ebay community and have begun Identifying listing that they do not want there and telling Ebay they are Violating their Copyright Which they do not as the courts have not ruled in their favor. Using the Designation DG Sunglasses is OK and perfectly legal. This I found out in less than an hours worth of research. Ebay chooses to take D&G word as gospel and is systematically removing listing of DG Sunglasses and in many cases unjustly removing and blocking good legitimate sellers from Ebay accusing them of unlawful activities and the violation of Trademarks.
This is being done with no investigations on their own part. I'm considering what actions I must take including possible Legal resource in order to correct the injustices place upon me in regards to my right to operate within the Ebay Environment and for the unjust accusation against my character and reputation in the auction environment. I would like very much to hear from others that have experienced the same on eBay and face the same feels of dismay and frustrations that I have felt.
I have never sold knock offs or replicas on ebay These Sun Glasses Have Been Trade marked by the United states Government and in fact were done so before D&G eyeware. Mine are DG eyeware. The only thing Ebay has finially said is that I can sell them but do not use the word Designer in the discription or use the wording similar to those worn by celebreties.
We have had an Ebay account for over 8 years. During this time we went from selling one item to selling hundreds per week. At present our feedback is 99.2 percent. When Ebay changed to free shipping, we complained because as you know, Ebay now charges fees on the shipping we collect to ship products to our customers. For the year prior to this our company sold thousands of items per month on Ebay in the office supply category - selling at prices 40 percent below our competitors.
In April of 2011 Ebay mysteriously closed our Ebay store and took all of our listings off Ebay. The email we received stated that our account was temporarily restricted from selling, but we could buy. When we called and spoke to them on the phone we were told that other people selling in the office supply category had higher performance ratings than we did and that our account was suspended from selling until our performance improved. Of course our question was, if we cannot sell how could our performance ratio change.
I was told that over time negative ratings would drop off and we would become eligible again. Well now four months later, we call Ebay and we are told that we are indefinitely restricted from selling on Ebay due to poor performance over a two month period. Yet our feedback rating is over 99 percent for an 8 year period and our dsr s are all above average.
In my opinion, Ebay has gotten so big that they want to merge out the small mom and pop businesses and people that made Ebay what it is today. Ebay wants only million dollar sellers on their site. They have forgotten the important people who made Ebay what it is today, common folk. Indeed we have found other venues to sell our products online, yet it irks me that Ebay has become so big that they cannot dictate who sells and what they sell and how they sell it.
I have all the time in the world as an accident put me in bed so I have looked at how and why on Ebay. EBay runs on listings. If one take a look you will see thousands and thousands of listing don't sell and that's why Ebay offers so many promotions like $.99 specials to generate more. Buyers are their main profit and that's what keeps their other part in operation Paypal and the reason they try to lock the buyers and sellers to it - they are one of the same company.
Now you have the reason why buyers are always correct even when they lie as Ebay can't lose any if they go against a buyer - that buyer could well stop buying. So at the risk of assisting with a con, they take that risk. Ebay knows there are far too many bad sellers out there that deliberately cheat the system. Its impossible to stop or eradicate.
The problem areas are sellers not having that they say they have - sellers selling the same item more than once. Sellers not describing the item correctly and deliberately misleading the buyers. Sellers bidding on their own item to get the selling auction up to a higher level, doing their own question and answer, and the list goes on and on.
There is no level playing field on Ebay as their own laws make it that way. They generate dishonesty. Australia Ebay is different from USA as I found out selling to their customers. After looking at their agreement term and talking to a legal person this was the results. IN Australia they have a Government law as protection to the public in sales by either a registered business or corporate company. It covers 'not as described, not fit the use as sold, faulty, and a couple of other conditions'.
This does not cover any sales between private people selling an item or ANYONE in an auction. What they are doing in their agreement is taking this laws and misusing it as they classify everyone under these terms. This give their buyers conditions that allows them to dishonest - as my experience has been they try to get FREE items using these conditions. I have been stung more than once. Australia is the only country that I have continual problems with and it cost me every time. I have lost so many disputes and finally have to give credits for stock without getting back the items to stay online.
History tells the story if you read every complaint against Ebay worldwide it's a huge problem to every seller to stay online in EBay or terminated. It only takes three disgruntled buyers and one is history. It's a no Win as Ebay makes one look like a criminal to everyone and your customers respect is now history as well.
THE RULES OF SURVIVAL and they work. Operate two account at a time. That way you generate a spread of customer good feedback - not for Ebay but yourself. Alternate the sales - build them. Together, if one goes down you have the other - then start a fresh account. Every item must be loaded by 25% to cover the free ones you will get. Don't argue past offering via Paypal for the buyer to return it first then a credit and keep your fingers crossed you will get it.
We in USA don't have a problem with sending a tracking number or freight tracking. DO this every time But cover your cost if you can't add insurance and load that. UK and Australia sellers have a distinct disadvantage as it cost huge more for a tracking on light items so I suggest you make the load 30% on the items to cover the loss. As it will be the excuse 'I did not Receive the item'. The other reason for the 25% is Paypal international exchange rate. It almost criminal on how they try and make you believe the rate is real. They are playing with your money.
Now one other must to keep Ebay from looking too hard have separate Paypal accounts, keeping different email address and log on to Ebay as well. Finally it real important that you have a great looking page. Be as descriptive as you can and be honest with it. Don't underplay this as it will get you a lot more sales and a lot more respect. Do not describe what you don't have. Use real photos not someone else's. Use color back drops on the pages - made it stand out against anyone else's. Remember you're not in competition with anyone. You're there to sell your product and stuff the opposition.
Here is a Real secret why I sell more than anyone on the same lines. I don't sell low priced even if they do. Buyers are a funny lot. Some will buy a low cost item but the majority will take the higher price, so the load on your item will not reduce sales. Now you know how to sell within Ebay and stay away for being terminated and still retain your respect and profits. Go for it. Enjoy.