After 300 transactions on eBay with 100% positive feedback I tried to contact eBay customer service with a problem. I soon discovered they try to make it as hard as possible to contact them. In fact, it took over 1 hour of wading through their garbage pile of questions and 30 minutes on hold, listening to their commercials, to reach a representative.
NOW GET THIS. THEY JUST REFUSED TO CLOSE MY ACCOUNT. The representative informed me they would not close my account for 180 days even though I had no transactions pending. He told me the reason they do this is they hope the customers will change their minds. I guess your customer service sucks that bad that's the only way they can hold on to their customers. I had to go to PayPal to get my money back and it only took about 1 minute to get in touch with PayPal. Is this even legal for eBay to just refuse to close someone's account?
Ebay does whatever Ebay wants to do when you leave customer support in the hands some some ignorant non-English speaking, rude females! I have had a complaint twice, yet I cannot explain a thing when I am speaking to these idiot women Ebay hires who barely understand English PLUS have little knowledge to understand much of anything going on at Ebay! They can only understand ONE concept at a time and hardly that little bit of information! I felt like I was talking to a foreigner who was 3-years old! I won't do business with Ebay again, either with buying OR selling!
CALIFORNIA -- eBay and its sidekick Paypal, just too many unpleasant experience to mention this year. Really went down the pan. With the DSR rating disaster, along with eBay more or less condoning and enabling theft, eBay is a revolving door for eBay sellers. Here today, gone tomorrow, nothing you can do about it. With the tide of junk and lowball listings coming out of Asia, it's a pain to wade through so much crap.
To give you some idea how unreliable eBay is now, remember, they claim you can 'Trust' them? If your eBay DSR ratings slip into the 1-2% range of low ratings, it could be two buyers don't like standard USPS prices and slap a low DSR rating for something nothing to do with the seller.
That is, just 1 or 2 customers in a hundred... eBay first withholds your funds for 21 days (could be illegal) then caps what sales you can do, then blocks you, anyone in your family or associated with you, from selling. Permanently. Without warning. Do you and your family and anyone connected to you want to be victimized, blocked from selling, permanently? For no reason, without warning... eBay is dead from the neck down, a bad risk for buyer and seller.
Webstore, bonanza, ebid, aquabid are far more pleasant places to browse. They are better websites. Am all ears for other interesting listing, auction websites as there are sellers out there with great stuff which I'd like to find. Are they going to list their precious gems on eBay? I don't think so. Am a bit out in the sticks and browsing special interest websites within the USA improves the postage costs.
SAN JOSE, CALIFORNIA -- I purchased an item of eBay and the following are the chain of events that have occurred: Sept 18; purchased an item on -- the estimated delivery date was Sept 23. Sept 19; received a note from the seller that he was out of town and would not be able to ship my item until he got back into town possibly in four days, so basically (because of weekend processing) this meant my item would not arrive on Sept 23. Sept 19; requested a refund/cancellation from the buyer if he could not deliver the item on time.
Sept 20; since I have not heard from the buyer, I called eBay CS (15 minute wait) -- eBay says I have to wait until the seller passes the Sept. 23 estimated delivery date before I can open a case. Sept 23; seller sends me a note saying he will cancel the transaction, but the seller does not cancel the transaction (so am still out $$). Sept 23; I try to open a case with Ebay, but the eBay website says that I have to wait until Sept 25 to open a case.
Sept 24; I was finally able to open a case, but I get a message from the eBay website that I can not "escalate" the case or get a refund until Sept 30. Sept 24; I try to call eBay customer support -- 30 minute wait to talk to someone... My point is that compared to a department store eBay is lacking in swift returns and customer service, and does not seem screen sellers at all.
Bought 11 CD's in eBay auction **. Item paid by PayPal. Shipment through USPS never arrived. I complained and Paypal refunded my money. Seller said he did not get tracking number and was "sorry". Seller mainly works musical CD's with over 170 transactions. His eBay ID is Orange-Clock and eBay offered ZERO help and would not allow feedback to this incompetent eBay seller.
Seller says he had no "experience" shipping large quantities of CD's although he ships about 4 or 5 a day and admits to having problems with other shipments. His satisfaction rating is 100% probably because, like me, eBay would not allow negative feedback because I received a refund. Shame on seller for being irresponsible and eBay for condoning this type of auction.
NY, NEW YORK -- When I bought a grill for less than usual, I thought I was getting a good deal. The seller promised "new", not opened, in original container. When I received it, I noticed the box was "resealed". When I opened it and laid it out, I noticed small dings and scratches, with what looked like, a weld job. If I wanted to return it, I would have to pay for the return.
When I contacted the seller, looking for some of my money back I did not get a response (of course). When I contacted eBay they told me I have to deal with the seller. (1) What good is the buyer protection plan, if they don't honor it? (2) Why should I have to get in touch with the seller when it's their customer? Seems to me, that Ebay is an easy way out for sellers, with no recourse for the buyer. STAY AWAY FROM EBAY. YOU WILL NOT GET WHAT YOU THOUGHT YOU BOUGHT!!!
US, DISTRICT OF COLUMBIA -- It's not so much eBay itself, 'though I've so many non-payers and eBay does not cough up the Final Value Fee (despite fact the buyers have stolen from me). CHEAP-O buyers. With various fees and PO shipping how can the sellers even profit at all? I just feel eBay and almost of the granddaddies are pimps who put the buyers at top value above sellers. I don't list much on eBay anymore. I'm really tired-hurt of not feeling appreciated. A penny for an item? Gee. Buyers, get realistic...and STOP stealing (unpaid bids) from sellers, we know who you are and also specifically block you!
If I could give it no stars I definitely would. They make a big fuss about eBay bucks and coupons but don't try and return the item you bought with a coupon because unless you feel like trying to find a number on their site (which is harder than it should be) and trying to explain your problem multiple times and being made out to be an idiot and then having the person get an attitude with you, it's not worth it.
I've tried returning things twice with coupons and each time the seller refunds it to my PayPal account and then eBay turns right around and takes it and gives me nothing for it. I just had a customer service representative get an attitude with me for double checking that she was going to issue a refund for not one but two items in the same order that I had to return. It's outrageous.
FREMONT, CALIFORNIA -- I bought an item at eBay, and it never arrived. I contacted the seller and they gave me the tracking number and yes it did show it shipped to my address, but somehow the USPS never delivered to me and sent it back to the seller. I asked the seller to either give me my money back or send me my order again. I even attached the tracking number showing the item shipped back to them, and eBay decided the seller is right. Really??? How can they be so blind and can't read the tracking number the item sent back to the seller. I will not buy again from eBay.
I purchased a pair of new lam boots. They were listed as new and the last pair. When I received them they were worn and you could see that they had been worn 5 or 6 times by the soles. I immediately returned them and filed with eBay. I had paid with PayPal and so I tried to file a claim there. I had to pay $10 to send them back and eBay would only allow the original amount to be refunded to me, and no original postage. PayPal wouldn't do squat because I filed with eBay. They are both screws and I will never buy from eBay again. They are a buyer beware site.