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eBay Consumer Reviews - Page 2

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Ebay Is Extremely Unfair
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

eBay' fees are absolutely ridiculous for sellers. Everything is orientated for buyers and not sellers. If a buyer bids on your item and doesn't pay.. All that happens is they get an unpaid strike against their account & God only knows how many they have to get before they aren't allowed to buy something on eBay. I've only started selling eBay a few months ago & I can't even tell you how many people bid on your stuff and then don't bother to pay, really irritating. Also, I'm from Ireland so I have to list my stuff on eBay, ie. Every month they give eBay.co.uk zero insertion fees for 100 listings.

They usually give it to eBay.co.uk twice every single month and maybe once for eBay.ie if we are lucky. This month they have not given this offer to eBay.ie. It's completely unfair for people that don't have lots of money to pay to list the items (Because there is no guarantee if you list something that it will be bought) and if it doesn't sell, you are left with paying €10-€50 for absolutely nothing.. If they give an offer to one country, they should give it to another. Ridiculous company. I'm definitely going to stop selling on eBay. I'm going to sell on Amazon. My friend sells on there and has never once had a problem. eBay is such a bad company and I will never deal with them again.

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Suspended My Account Because of Another User
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I am an honest eBayer for 12 years and now they suspended my account because my ex boyfriend used same address few years back, ridiculous!!! How am I responsible for whatever he did to get his account suspended??? And cust service sucks as they lie and barely speak English, keep repeating same phrase instead of actually looking at account history. Stupid representative kept telling me I created account after other user was suspended... My account is 12 yrs old and other one is opened 2 yrs ago???

No math skills apparently needed to get hired there!!! Too bad this was a good place to do business on but I had pretty bad experience with them lately and this is last straw!!! Morons support fraud by suspending people instead of looking for the ones committing fraud.

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eBay and PayPal Conspiracy
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

There is something very bad about eBay's policy. They are not loyal with their customers but they are loyal with PayPal. When eBay gets paid by someone that buys something from the seller, they immediately turn the entire amount over to PayPal. Then PayPal takes their percentage out of the entire amount. Then eBay bills the seller for their percentage of the sale. I think there is a little back scratching going on between their eBay and PayPal. Do you not think that eBay should take their percentage out before handing the money over to PayPal? Then PayPal could only profit from a smaller amount of the pie.

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Ebay Is Clueless, Greedy, Egomaniacal, Selfish and Rotten Company!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN JOSE, CALIFORNIA -- This lousy online auction company puts into effect any rules that make them as much money as possible period! Sellers are burdened to death with endless fees and are not able to leave feedback any longer. Neutral or negative feedback scares off buyers and eBay does not want that. Ebay can opt to wipe out negative feedback, on a whim, if they feel it messes with the cash flow into the company. It is a private company and I was told, by a representative, that for eBay it is about the numbers and someone has been determined to be a detriment to these numbers. The account can be suspended anytime eBay sees fit.... The rules constantly change.

Buyer protection?! What a joke! Sometimes sellers are really untruthful about their products and if you open too many cases because of this, you get in trouble. It is what it is and if the sellers suck, which many do, the buyer has to deal with it.... I wish a really good auction site would avail itself. I wish eBay would fold, they deserve to!

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Stay Away from EBAY
By -

BEWARE OF EBAY CRIMINAL, MATTHEW BECCUE OF BATAVI -- I started selling on EBAY in 2002, but until recently I was reluctant to buy anything that cost more than $100.00. Although EBAY's "Trust and Safety" staff supposedly oversee the transactions, I often wondered whether EBAY would help victims recover money that they lost to dishonest sellers. It was so easy for me to sell on EBAY; I figured that criminals could too. As EBAY's popularity and prosperity grew, I came to believe that it would be bad for business if EBAY let its web site become a venue for criminal activity. If a crime occurred, I thought that EBAY would chase the criminal and compensate the victim, but when I became a victim, I learned otherwise.

On March 22, 2006 I paid Matthew Beccue of Batavia New York $3,850.00 for a Nikon D2X camera. Beccue had been an EBAY member since 1997 and was credited with 140 transactions and 99.3% positive feedback. After EBAY notified me that I had won the auction and after receiving the EBAY invoice, I sent Beccue my check, but he never sent me the camera. When I turned to EBAY for help, it diverted me to an ineffective dispute process that did nothing for me or against Beccue.

Away from the flashy ads and promotions, an obscure page on EBAY's web site tells buyers how they can file a dispute against sellers (and vice versa). For thirty days, buyers and sellers must try to settle their differences without EBAY's intervention. During that time I notified EBAY that the seller had cashed my check, but would not send me the camera or respond to my emails, but EBAY seemed oblivious to the possibility that a felony had occurred on their web site. Until the thirty days had lapsed - giving Beccue enough time to cover his tracks - EBAY would only repeat: contact the seller and try to work things out.

EBAY further exasperates victims by refusing to speak to them. All correspondence must be by e-mail. Only a few "power sellers" (EBAY's money-makers) have the privilege to speak directly to EBAY. I expect that EBAY does not talk to buyers because they are ripped off so frequently that EBAY cannot give them any level of personal attention. In a feeble attempt to provide a personal touch, EBAY offers "Live Help" a chat room where you can exchange messages with an EBAY staff. I chatted with Chad who typed so swiftly and composed his English so perfectly that I suspect he lives in India. Once I saw that Chad was giving me the same canned responses that I had received by e-mail, I interrupted him and asked, "Will EBAY do anything for me or should I call the police?" After some hesitation, Chad typed, "Call the police".

I now hope that the FBI's Internet Crime Complaint Center will recover my money and punish Matthew Beccue. But even if he goes to jail, Beccue could return to EBAY under another name and bank account and resume stealing. I say this because EBAY does not screen sellers or reveal much about them. Moreover, EBAY does not go after sellers who steal, but they will file a lawsuit against a buyer who submits a fraudulent claim for the $175.00 (maximum) compensation that EBAY offers. In my case the $175.00, is not much more than the $80.00 that EBAY made on my transaction.

When I finally convinced EBAY that my claim was legitimate, it promised to pay me its token compensation. EBAY then changed its mind. I was notified (by e-mail, of course) that because I did not close the dispute, EBAY would not compensate me or penalize the seller. The e-mail included a link to the EBAY web site where I was instructed to open the dispute (again). I replied that enduring EBAY's dispute process for another three months was not worth the $175.00. A few days later EBAY sent me an apology and the $175.00, but they never mentioned Matthew Beccue. Curious about his fate, I sent EBAY the following message:

Yesterday, June 22, 2006, I received from EBAY the $175.00 reimbursement for the $3850.00 that was stolen from me during an EBAY auction on March 22, 2006. This token compensation along with EBAY's impersonal and ineffective dispute process clearly reflects an indifference towards crime on its web site. For my sake as well as those who shop on EBAY, please tell me what happened to Matthew Beccue - the criminal who stole my money. Did you try to find him? Will you prosecute him? Have you banned him from EBAY, and if so how will you keep him from returning?"

EBAY never responded, so I posted my story on their community discussion board where it attracted comments from sellers who have a financial interest in EBAY's success. Most of them agreed that crime is so rampant on EBAY that it cannot chase the criminals or compensate their victims. A buyer's best defense is to use a credit card and hope that the bank who issued the card provides the protection that EBAY lacks.

Others criticized me for not thoroughly reading EBAY's user agreement which states in part,

"We [EBAY] have no control over and do not guarantee the quality, safety or legality of items advertised, the truth or accuracy of listings, the ability of sellers to sell items, the ability of buyers to pay for items, or that a buyer or seller will actually complete a transaction."

In retrospect, I should have thoroughly read this lengthy agreement before joining EBAY, and all shoppers should read it again before making a purchase. Far more compelling than this article, the user agreement makes the case to Stay Away from EBAY.

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Ebay 'el cheapo' rout
StarStarStarStarEmpty StarBy -
Rating: 4/51

US, DISTRICT OF COLUMBIA -- It's not so much eBay itself, 'though I've so many non-payers and eBay does not cough up the Final Value Fee (despite fact the buyers have stolen from me). CHEAP-O buyers. With various fees and PO shipping how can the sellers even profit at all? I just feel eBay and almost of the granddaddies are pimps who put the buyers at top value above sellers. I don't list much on eBay anymore. I'm really tired-hurt of not feeling appreciated. A penny for an item? Gee. Buyers, get realistic...and STOP stealing (unpaid bids) from sellers, we know who you are and also specifically block you!

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Horrible customer service and lies about refunds
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

If I could give it no stars I definitely would. They make a big fuss about eBay bucks and coupons but don't try and return the item you bought with a coupon because unless you feel like trying to find a number on their site (which is harder than it should be) and trying to explain your problem multiple times and being made out to be an idiot and then having the person get an attitude with you, it's not worth it.

I've tried returning things twice with coupons and each time the seller refunds it to my PayPal account and then eBay turns right around and takes it and gives me nothing for it. I just had a customer service representative get an attitude with me for double checking that she was going to issue a refund for not one but two items in the same order that I had to return. It's outrageous.

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Poor Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Ebay does whatever Ebay wants to do when you leave customer support in the hands some some ignorant non-English speaking, rude females! I have had a complaint twice, yet I cannot explain a thing when I am speaking to these idiot women Ebay hires who barely understand English PLUS have little knowledge to understand much of anything going on at Ebay! They can only understand ONE concept at a time and hardly that little bit of information! I felt like I was talking to a foreigner who was 3-years old! I won't do business with Ebay again, either with buying OR selling!

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Scam and Thief
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FREMONT, CALIFORNIA -- I bought an item at eBay, and it never arrived. I contacted the seller and they gave me the tracking number and yes it did show it shipped to my address, but somehow the USPS never delivered to me and sent it back to the seller. I asked the seller to either give me my money back or send me my order again. I even attached the tracking number showing the item shipped back to them, and eBay decided the seller is right. Really??? How can they be so blind and can't read the tracking number the item sent back to the seller. I will not buy again from eBay.

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Ebay Is Buyer Beware.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I purchased a pair of new lam boots. They were listed as new and the last pair. When I received them they were worn and you could see that they had been worn 5 or 6 times by the soles. I immediately returned them and filed with eBay. I had paid with PayPal and so I tried to file a claim there. I had to pay $10 to send them back and eBay would only allow the original amount to be refunded to me, and no original postage. PayPal wouldn't do squat because I filed with eBay. They are both screws and I will never buy from eBay again. They are a buyer beware site.

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279 reviews & complaints.
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