[X]
Feedburner count

eCampus.com

Star Half star Empty star Empty star Empty star
6 Reviews & Complaints
www.ecampus.com

Most Popular | Newest | More Options >
More filter options:
return on books
Posted by on 08/04/2003
They took almost 3 months returning money to me for books that i ordered. the books took to long to get to me and had to purchase somewhere else. i sent them back to them as soon as they got to me and didnt see my money for THREE MONTHS. they gave me the run around and would not trust them EVER again. so BEWARE.
     
Read 2 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2003-10-09:
I had a terrible experience with ecampus! I am still waiting on refund for books that were sent back in September it is now October. When the books were ordered online they did not ship for two weeks. I had to order the books elsewhere (half.com real relaible) and I can not get a reply on when my money was credited.
Posted by gamewiz on 2007-09-28:
And beware, because Ecampus operates several other textbook buy back sites like the one that ripped me www.sellbackbooks.com. One thing for consumers to keep in mind is that since these companies do business via internet/ USPS , they are subject to federal mail/ wire fraud!!!!

Close commentsAdd reply


StarEmpty StarEmpty StarEmpty StarEmpty Star
Sell Books They Don't Have
Posted by Theminority on 08/17/2013
Very upset - ordered a textbook 5 days ago, they took my money, and now today I get an email that my order has been cancelled because the book isn't available. They sell books they don't even have! Now I'm 5 days closer to my deadline and don't even have a book ordered. My money should show up in 2-3 days...
     
Read 1 RepliesAdd reply

User Replies:Close comments

Posted by olie on 2013-08-17:
It could be that they had, say, 10 in stock when you placed your order, but those had been packaged and shipped before they were able to package and ship yours. It happens.
Close commentsAdd reply

StarStarEmpty StarEmpty StarEmpty Star
Late Payment for Book Buyback
Posted by on 05/20/2013
After the spring semester, I decided to sell one of my textbooks back to eCampus. com. I've purchased from them before and they were reliable but I had never sold a book back to them. I shipped my book to them using their prepaid label and waited for 2 weeks. Usually, when I sell my books, I get paid within 24-48 hours after the book has been processed. Not so with eCampus. I got an email saying they had received the book and I would receive the money within 2-4 WEEKS! It did not say this ANYWHERE on their website and I was very irritated and upset that I was not notified about this sooner. If I had known, I would have shipped somewhere else.

Regardless, I waited 2 weeks and never received anything. I was getting tired of waiting so I emailed them to see what the status was on my buyback. If I wasn't angry already, their response was infuriating. Instead of paying me in 2-4 weeks, their buyback time was delayed to 4-6 weeks! I emailed the customer service representative asking if there was a way to have my book shipped back to me but, of course, they had already sold it. I was forced to endure 2 more weeks without the money. Being a college student is hard enough without someone holding your money for no reason. However, they offered me $10 credit even though I will probably never use it.

Finally, today, I received the money in my bank account. I will NEVER do business with eCampus regarding buybacks. It is apparent to me that they are not equipped to handle them. Why does it take everyone else 24-48 hours and they want you to wait 2-4 weeks at best?!? I do not recommend them. They need to post a disclaimer on their site warning people of the wait time.
     
Read 2 RepliesAdd reply

User Replies:Close comments

Posted by BigAl on 2013-05-21:
Their is a reason they take so long to pay you. In simple terms it is called cash flow. By holding onto your money as long as possible they reap the benefits of using your money to conduct their business. You would do good not to use them again either buying from them or reselling to them. To do so would condone their behavior.
Posted by clutzycook on 2013-05-21:
I can't believe that company is still around! I used them to buy/sell books 10 years ago and they were slow getting me my money back then too.
Close commentsAdd reply

ECampus.com Will Rip You Off
Posted by Ripoff Reporter on 08/03/2010
I ordered a book from these people, using their checkout service and (maybe stupidly) electing to send payment by USPS postal money order. Sent them the money order in the full amount they calculated on their "checkout" page, sending it to the address they gave me to send it to. I included in my letter to them their checkout page. Book didn't arrive. Went to their site to send e-mail inquiry. What a joke! Automated site that wouldn't accept complaint. O. K., sent (nice) complaint letter, basically where's my stuff. No response, ever, to anything I ever sent them, but they did cash my money order.

Thieves is what these people are. DON'T DO BUSINESS WITH THEM.


     
Read 3 RepliesAdd reply

User Replies:Close comments

Posted by goduke on 2010-08-03:
Have you thought about giving them a call? That might get some answers.
Posted by BookGuy on 2010-08-03:
One great way to save when buying books save when buying books is to use a book price search site or add-on. the only site with add-ons is www.bargainbookmole.org and can also search from their site also bookase.com you can search right from site.
Posted by clutzycook on 2010-08-03:
I used eCampus to buy and sell some books back when I was in college several years ago. Their customer service was less than stellar back then. I can only imagine how it has deteriorated by now.
Close commentsAdd reply


15 Weeks for Check!!!
Posted by MischiefManaged on 02/20/2007
MARTINEZ, CALIFORNIA -- This is the first time I have used eCampus.com I did not buy a book from them, but instead took part in their "textbook buyback" which claims to take 4-6 weeks. It does say that in "peak" buyback times, refunds can fall outside of this time frame, but 15 weeks?! I basically wrote off my textbook as a loss after repeatedly emailing the company asking about the status of my book. They did not reply to my emails, but 15 after I shipped the book to them, I finally got my check. Personally, I think it would have been quicker if someone from the company just walked from house to house hand delivering them. I am glad that I finally got my money, but their extensive processing time and LACK of communication makes them lose major brownie points in my book. I don't think I will use them again for textbook buy back, and I'm a bit apprehensive about actually making a purchase with them! How long would THAT take?
     
Read 3 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2007-02-20:
I wonder if they buy back text messages?
Posted by gamewiz on 2007-09-28:
And beware, because Ecampus operates several other textbook buy back sites like the one that ripped me www.sellbackbooks.com. One thing for consumers to keep in mind is that since these companies do business via internet/ USPS , they are subject to federal mail/ wire fraud!!!!
Posted by petrakid on 2008-05-19:
I sent them 50 dollars worth of books. Their homepage and their buyback page BOTH say they are the FASTEST paying. That's a crock! If you take the time to read their legal page, it takes 4 to 6 weeks to get a check. That's false advertisement! I already wrote to the BBB and the FTC about it. Man it would be nice if companies like eCampus would put the truth in big and bold, and not hide it in fine print. I've been waiting 4 weeks, and still no check, my books are received but no check printed, etc. I could have went with a different company and got paid through PayPal a LONG time ago.
Close commentsAdd reply

Never received my book/refund
Posted by May971 on 02/13/2007
I ordered a book from ecampus.com on 1/22. I picked standard shipping which according to their site states that it takes 3-7 business days. I emailed them on 2/6 to let them know that I still had not received the book. They responded a day later telling me that it takes 13-14 days even though it their site clearly states otherwise. I responded on 2/8 to ask them for a refund which I still have not received. It is now 2/13 and I still don't have my book or my money. I had no choice but to call my credit card company and file a complaint. This is the first complaint that I have ever filed with a credit card company. Stay far away from this site if you don't want to get scammed!
     
Read 3 RepliesAdd reply

User Replies:Close comments

Posted by chemman on 2007-02-13:
Thanks for the advice! I'll avoid them in the future.
Posted by Anonymous on 2007-02-13:
I have a friend who used to work in the IT area of this company, and finally left it because he could no longer tolerate the sleaziness of the place.
Posted by gamewiz on 2007-09-28:
And beware, because Ecampus operates several other textbook buy back sites like the one that ripped me www.sellbackbooks.com. One thing for consumers to keep in mind is that since these companies do business via internet/ USPS , they are subject to federal mail/ wire fraud!!!!

Close commentsAdd reply

Top of Page | Next Page >