LEXINGTON -- I ordered a couple books through eCampus.com. Their website was easy to use and the order process was simple. 1 book shipped right away, and the other shipped in the advertised 3-day availability period. I called Customer Service on the 3rd day to double-check the 2nd book would ship when they said since the 1st was already on its way and it was the final day of processing for the other. They were able to see the book was loaded on the truck and later that night I received a tracking number for it. They came in as advertised and the whole thing was a pleasant experience. Will be ordering my books from here again!
They had a book up for rental that was at a price too good to be true (a textbook for $5!) so I jumped on it, ignoring my past awful experiences with shady online bookstores. A week later I checked to see what was taking so long, and I found that they had cancelled the order a day later and fixed what clearly must have been a pricing error. I have a receipt for a product they refuse to give to me, and they think refunding me washes their hands of it. I'm now high and dry having to shell out hundreds of dollars to Amazon to have the book in time for class.
LEXINGTON, KENTUCKY -- I rented a book for a summer study abroad program in May. Received the book in a decent time frame, however it was the wrong book. The isbn sticker/barcode was placed over the original isbn/barcode and did not match the original which I found for myself on the publisher page (at this point I have no time to order a new book and had to leave without it).
They refunded my rental fee, I printed the return label, and dropped the book off at the UPS store I always use, down the street from my house. I left for my program and didn't think about it again. In August (THREE MONTHS LATER!) I got a notice they never received the book and ecampus took 132 dollars out of my account while I was disputing the issue with them. Honestly, I'm not even sure which book they charged me for, the one they actually sent or the one they were SUPPOSED to send in the first place. Pretty terrible experience, not even my bank was able to successfully get my money back.
LEXINGTON, COLORADO -- Ecampus.com claimed they had an item in stock on the web site. They did not have the item in stock. When you need books for a course, this matters. Ecampus.com claims they ship in "24-48 hours." Let's begin by noting that a significant percentage of online retailers ship your order then same or very next day. It's 2014, for the love of all things sacred. That said, if you're lucky, they'll *process* your order in that time... which doesn't equal shipping. Then, if your item is out of stock, expect to wait another 24-48 hours for them to tell you they don't have it in stock and provide no ETA.
I'd rather purchase my product for the hyper-inflated prices at the school's book store than use this completely incompetent company. If you need support, good luck. If they have a phone number, it's hidden quite well. Luckily, I purchase online with American Express. Ecampus.com may be anti-consumer, but AmEx most certainly is not.
I ordered books for 2 students and checked back a week later and the site said refund. Now I had received the confirmation orders but no one contacted me saying the orders never went out. So, called and hung on for over 1/2 hour hearing how important I was to them. Had to reorder through Amazon and pay expedited fees. Bad Company.
After the spring semester, I decided to sell one of my textbooks back to eCampus.com. I've purchased from them before and they were reliable but I had never sold a book back to them. I shipped my book to them using their prepaid label and waited for 2 weeks. Usually, when I sell my books, I get paid within 24-48 hours after the book has been processed. Not so with eCampus. I got an email saying they had received the book and I would receive the money within 2-4 WEEKS! It did not say this ANYWHERE on their website and I was very irritated and upset that I was not notified about this sooner. If I had known, I would have shipped somewhere else.
Regardless, I waited 2 weeks and never received anything. I was getting tired of waiting so I emailed them to see what the status was on my buyback. If I wasn't angry already, their response was infuriating. Instead of paying me in 2-4 weeks, their buyback time was delayed to 4-6 weeks! I emailed the customer service representative asking if there was a way to have my book shipped back to me but, of course, they had already sold it. I was forced to endure 2 more weeks without the money. Being a college student is hard enough without someone holding your money for no reason. However, they offered me $10 credit even though I will probably never use it.
Finally, today, I received the money in my bank account. I will NEVER do business with eCampus regarding buybacks. It is apparent to me that they are not equipped to handle them. Why does it take everyone else 24-48 hours and they want you to wait 2-4 weeks at best??? I do not recommend them. They need to post a disclaimer on their site warning people of the wait time.
I ordered a book from these people, using their checkout service and (maybe stupidly) electing to send payment by USPS postal money order. Sent them the money order in the full amount they calculated on their "checkout" page, sending it to the address they gave me to send it to. I included in my letter to them their checkout page. Book didn't arrive. Went to their site to send e-mail inquiry. What a joke! Automated site that wouldn't accept complaint. O.K., sent (nice) complaint letter, basically where's my stuff. No response, ever, to anything I ever sent them, but they did cash my money order. Thieves is what these people are. DON'T DO BUSINESS WITH THEM.
LEXINGTON, KENTUCKY -- DO NOT ORDER BOOKS FROM THIS COMPANY!!! I am a 21 year old college student currently being charged $400 for 2 late books that I returned over a month early! After going back and forth with this company for days now, they STILL will not refund my money or even make the attempt to LOOK for my "missing" books. I will never give Ecampus business again and advise everyone else not to as well. What a horrible experience!
LEXINGTON, KENTUCKY -- Very upset - ordered a textbook 5 days ago, they took my money, and now today I get an email that my order has been cancelled because the book isn't available. They sell books they don't even have! Now I'm 5 days closer to my deadline and don't even have a book ordered. My money should show up in 2-3 days.
MARTINEZ, CALIFORNIA -- This is the first time I have used eCampus.com I did not buy a book from them, but instead took part in their "textbook buyback" which claims to take 4-6 weeks. It does say that in "peak" buyback times, refunds can fall outside of this time frame, but 15 weeks?! I basically wrote off my textbook as a loss after repeatedly emailing the company asking about the status of my book. They did not reply to my emails, but 15 after I shipped the book to them, I finally got my check.
Personally, I think it would have been quicker if someone from the company just walked from house to house hand delivering them. I am glad that I finally got my money, but their extensive processing time and LACK of communication makes them lose major brownie points in my book. I don't think I will use them again for textbook buy back, and I'm a bit apprehensive about actually making a purchase with them! How long would THAT take?