eCampus.com

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1.3 out of 5, based on 6 ratings and
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Late Payment for Book Buyback
Posted by on
Rating: 2/51
After the spring semester, I decided to sell one of my textbooks back to eCampus. com. I've purchased from them before and they were reliable but I had never sold a book back to them. I shipped my book to them using their prepaid label and waited for 2 weeks. Usually, when I sell my books, I get paid within 24-48 hours after the book has been processed. Not so with eCampus. I got an email saying they had received the book and I would receive the money within 2-4 WEEKS! It did not say this ANYWHERE on their website and I was very irritated and upset that I was not notified about this sooner. If I had known, I would have shipped somewhere else.

Regardless, I waited 2 weeks and never received anything. I was getting tired of waiting so I emailed them to see what the status was on my buyback. If I wasn't angry already, their response was infuriating. Instead of paying me in 2-4 weeks, their buyback time was delayed to 4-6 weeks! I emailed the customer service representative asking if there was a way to have my book shipped back to me but, of course, they had already sold it. I was forced to endure 2 more weeks without the money. Being a college student is hard enough without someone holding your money for no reason. However, they offered me $10 credit even though I will probably never use it.

Finally, today, I received the money in my bank account. I will NEVER do business with eCampus regarding buybacks. It is apparent to me that they are not equipped to handle them. Why does it take everyone else 24-48 hours and they want you to wait 2-4 weeks at best?!? I do not recommend them. They need to post a disclaimer on their site warning people of the wait time.
     
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BigAl on 05/21/2013:
There is a reason they take so long to pay you. In simple terms it is called cash flow. By holding onto your money as long as possible they reap the benefits of using your money to conduct their business. You would do good not to use them again either buying from them or reselling to them. To do so would condone their behavior.
clutzycook on 05/21/2013:
I can't believe that company is still around! I used them to buy/sell books 10 years ago and they were slow getting me my money back then too.
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Charged for Non Returned Rental
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Rating: 1/51
LEXINGTON, KENTUCKY -- I rented a book for a summer study abroad program in May. Received the book in a decent time frame, however it was the wrong book. The isbn sticker/barcode was placed over the original isbn/barcode and did not match the original which I found for myself on the publisher page(at this point I have no time to order a new book and had to leave without it).
they refunded my rental fee, I printed the return label, and dropped the book off at the UPS store I always use, down the street from my house. I left for my program and didn't think about it again. In August(THREE MONTHS LATER!) I got a notice they never received the book and ecampus took 132 dollars out of my account while I was disputing the issue with them. Honestly, I'm not even sure which book they charged me for, the one they actually sent or the one they were SUPPOSED to send in the first place. pretty terrible experience, not even my bank was able to successfully get my money back.
     
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clutzycook on 09/19/2014:
Did you get a tracking number? It's possible that UPS lost it.
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Avoid. Pay more if you have to, but just don't buy from ecampus.com
Posted by on
Rating: 2/51
LEXINGTON, COLORADO -- Ecampus.com claimed they had an item in stock on the web site. They did not have the item in stock. When you need books for a course, this matters.

ecampus.com claims they ship in "24-48 hours." Let's begin by noting that a significant percentage of online retailers ship your order then same or very next day. It's 2014, for the love of all things sacred. That said, if you're lucky, they'll *process* your order in that time... which doesn't equal shipping. Then, if your item is out of stock, expect to wait another 24-48 hours for them to tell you they don't have it in stock and provide no ETA.

I'd rather purchase my product for the hyper-inflated prices at the schools book store than use this completely incompetent company.

If you need support, good luck. If they have a phone number, it's hidden quite well. Luckily, I purchase online with American Express. Ecampus.com may be anti-consumer, but AmEx most certainly is not.
     
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Bad Company to order Books
Posted by on
Rating: 1/51
I ordered books for 2 students and checked back a week later and the site said refund.
Now I had received the confirmation orders but no one contacted me saying the orders never went out.
So called and hung on for over 1/2 hour hearing how important I was to them.
Had to reorder through Amazon and pay expedited fees.
Bad Company
     
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Horrible Experience
Posted by on
Rating: 1/51
LEXINGTON, KENTUCKY -- DO NOT ORDER BOOKS FROM THIS COMPANY!!! I am a 21 year old college student currently being charged $400 for 2 late books that I returned over a month early! After going back and forth with this company for days now, they STILL will not refund my money or even make the attempt to LOOK for my "missing" books. I will never give E campus business again and advise every one else not to as well. What a horrible experience!
     
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Sell Books They Don't Have
Posted by on
Rating: 1/51
LEXINGTON, KENTUCKY -- Very upset - ordered a textbook 5 days ago, they took my money, and now today I get an email that my order has been cancelled because the book isn't available. They sell books they don't even have! Now I'm 5 days closer to my deadline and don't even have a book ordered. My money should show up in 2-3 days...
     
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olie on 08/17/2013:
It could be that they had, say, 10 in stock when you placed your order, but those had been packaged and shipped before they were able to package and ship yours. It happens.
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ECampus.com Will Rip You Off
Posted by on
I ordered a book from these people, using their checkout service and (maybe stupidly) electing to send payment by USPS postal money order. Sent them the money order in the full amount they calculated on their "checkout" page, sending it to the address they gave me to send it to. I included in my letter to them their checkout page. Book didn't arrive. Went to their site to send e-mail inquiry. What a joke! Automated site that wouldn't accept complaint. O. K., sent (nice) complaint letter, basically where's my stuff. No response, ever, to anything I ever sent them, but they did cash my money order.

Thieves is what these people are. DON'T DO BUSINESS WITH THEM.


     
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goduke on 08/03/2010:
Have you thought about giving them a call? That might get some answers.
BookGuy on 08/03/2010:
One great way to save when buying books save when buying books is to use a book price search site or add-on. the only site with add-ons is www.bargainbookmole.org and can also search from their site also bookase.com you can search right from site.
clutzycook on 08/03/2010:
I used eCampus to buy and sell some books back when I was in college several years ago. Their customer service was less than stellar back then. I can only imagine how it has deteriorated by now.
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15 Weeks for Check!!!
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MARTINEZ, CALIFORNIA -- This is the first time I have used eCampus.com I did not buy a book from them, but instead took part in their "textbook buyback" which claims to take 4-6 weeks. It does say that in "peak" buyback times, refunds can fall outside of this time frame, but 15 weeks?! I basically wrote off my textbook as a loss after repeatedly emailing the company asking about the status of my book. They did not reply to my emails, but 15 after I shipped the book to them, I finally got my check. Personally, I think it would have been quicker if someone from the company just walked from house to house hand delivering them. I am glad that I finally got my money, but their extensive processing time and LACK of communication makes them lose major brownie points in my book. I don't think I will use them again for textbook buy back, and I'm a bit apprehensive about actually making a purchase with them! How long would THAT take?
     
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Anonymous on 02/20/2007:
I wonder if they buy back text messages?
gamewiz on 09/28/2007:
And beware, because Ecampus operates several other textbook buy back sites like the one that ripped me www.sellbackbooks.com. One thing for consumers to keep in mind is that since these companies do business via internet/ USPS , they are subject to federal mail/ wire fraud!!!!
petrakid on 05/19/2008:
I sent them 50 dollars worth of books. Their homepage and their buyback page BOTH say they are the FASTEST paying. That's a crock! If you take the time to read their legal page, it takes 4 to 6 weeks to get a check. That's false advertisement! I already wrote to the BBB and the FTC about it. Man it would be nice if companies like eCampus would put the truth in big and bold, and not hide it in fine print. I've been waiting 4 weeks, and still no check, my books are received but no check printed, etc. I could have gone with a different company and got paid through PayPal a LONG time ago.
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Never received my book/refund
Posted by on
I ordered a book from ecampus.com on 1/22. I picked standard shipping which according to their site states that it takes 3-7 business days. I emailed them on 2/6 to let them know that I still had not received the book. They responded a day later telling me that it takes 13-14 days even though it their site clearly states otherwise. I responded on 2/8 to ask them for a refund which I still have not received. It is now 2/13 and I still don't have my book or my money. I had no choice but to call my credit card company and file a complaint. This is the first complaint that I have ever filed with a credit card company. Stay far away from this site if you don't want to get scammed!
     
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chemman on 02/13/2007:
Thanks for the advice! I'll avoid them in the future.
Anonymous on 02/13/2007:
I have a friend who used to work in the IT area of this company, and finally left it because he could no longer tolerate the sleaziness of the place.
gamewiz on 09/28/2007:
And beware, because Ecampus operates several other textbook buy back sites like the one that ripped me www.sellbackbooks.com. One thing for consumers to keep in mind is that since these companies do business via internet/ USPS , they are subject to federal mail/ wire fraud!!!!

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return on books
Posted by on
SAN DIEGO, CALIFORNIA -- They took almost 3 months returning money to me for books that I ordered. the books took to long to get to me and had to purchase somewhere else. I sent them back to them as soon as they got to me and didn't see my money for THREE MONTHS. they gave me the run around and would not trust them EVER again. so BEWARE.
     
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Anonymous on 10/09/2003:
I had a terrible experience with ecampus! I am still waiting on refund for books that were sent back in September it is now October. When the books were ordered online they did not ship for two weeks. I had to order the books elsewhere (half.com real relaible) and I can not get a reply on when my money was credited.
gamewiz on 09/28/2007:
And beware, because Ecampus operates several other textbook buy back sites like the one that ripped me www.sellbackbooks.com. One thing for consumers to keep in mind is that since these companies do business via internet/ USPS , they are subject to federal mail/ wire fraud!!!!

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