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Enterprise Rent-A-Car Consumer Reviews - Page 2

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The Car Dealer Paid for the Rental but I Would Have Been Better [Off] Walking to Work.
StarStarStarStarStarBy -
Rating: 5/51 - Consumer improved rating by 4 stars

AUSTINTOWN, OHIO -- The car dealership paid for the rental but still I would have been better off walking to work. I recommend walking over renting a car from Enterprise even if the dealer is paying for it. The car smelled like cigarette smoke, and no one even bothered to to press the button on the dash that shuts off the recirculation of the air mode. I was in a rush to get to work so I didn't have time to say anything about that. I had an appointment to drop off my car to be repaired at 9 AM and I had to be a work by 10 AM. I just opened the windows, turned the air recirculation off and went to work.

Even though the car dealer paid for the rental itself, Enterprise still tries to get you to pay around $14 because if a scratch gets on the car you will have to pay for it unless you pay the $14. I decided not to pay the $14 because all I needed the car for was to go to work and back one time. Since I didn't pay the $14 they recommended that I bring the car directly back to them instead of bringing it to the dealer, because If something happened to the car between the time when I brought it back to the dealer and when they received the car I would still be held accountable for it. I brought it back directly to them without a scratch and I got a ride back to the dealer and my wife was now with me.

I asked if my wife could be dropped off at a location on the way between Enterprise and the dealer. They said that they couldn't do that. Then I told them about the car smelling like smoke. They said that it doesn't do any good to tell them about the smoke after I have already dropped off the car. Apparently, they're not interested in airing out the car for the next person who might get in the car either. My advise to you is just walk. The exercise will be good for you, and avoiding the stress of being a Enterprise customer will be even better for you.

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Car Rental Nightmare/Potential Ins. Fraud
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LAKEWOOD, NEW HAMPSHIRE -- We were picking up a new vehicle in Lakewood, New Jersey. Closest we could fly into was LaGuardia so we rented a one way to drop off in Lakewood following morning. This was a $200 rental. Picked up car as per usual, did walk around etc… The following morning, as I dropped it off I was informed I had had an accident. Obviously I was surprised, would have thought I might have known that. Went out to car and they showed me a piece of plastic popped away from car body, no scratches, nothing, but glue was clearly visible under the plastic. I pointed out this wasn't an accident, but a defective repair. They didn't care, I had to pay.

Called roadside, they confirmed the car had recently been in an accident and repaired, same spot. They said "Put me on with manager", I did, manager listened, said "ok", hung up, looked at me with a grin and said, "You are paying anyway". I said "Call the police", he said "No, you call the police". I called my insurance company, relayed the story, they said, "Put me on with the manager". They told him "you do not move that car until we get an adjuster there", and then told me "Go ahead and leave after signing". Upshot, the Enterprise location then billed me, immediately, without the car being looked at, for $480 for the “regluing” of this part.

I called Amex and stopped payment, called Enterprise, anyone ever try to get customer service in corporate? There is none. The damage department said they would not step in, even though they also could see that this was previous damage. There was absolutely no assistance. Regional representative would not do anything, told me he would get back to me and didn't, although he was also pretty useless, said he backed his employees, and that they “did the right thing”.

Finally called NJ AG's office, they started investigation and suddenly Enterprise couldn't wait to credit the money back to my card. Funny how that worked. Never want to use Enterprise again. They have some real crooks working for them, and no recourse within company.

Company Response 08/26/2014:

Thank you for bringing this to our attention, John. As customer service is of the utmost importance to us, we would like the opportunity to look into this for you. Please contact us at care@Enterprise.com with the complete details. Include the exact rental location, your contact information, rental agreement or reservation number, claim number, and any further information regarding your experience with us that you would like to add.

When emailing, please place reference number 140826-002715 in the subject line. We look forward to hearing from you.

Sincerely,
Collin
Social Media Coordinator
Enterprise Rent A Car

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Enterprise Is a Shady Third-Rate Off Brand Rental Car Company
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OCEANSIDE, CA, CALIFORNIA -- My car was hit in an accident. The driver responsible claimed to be insured, but could not present any information. In the interests of time, I chose to work through my insurance and have them collect from the other driver. My insurance includes 80% of $500 towards a rental car. I was told, by State Farm that I could get a car to $21.95 or $24.95 per day. However, when I got dropped off at Enterprise by the auto body shop, all they could offer me was $37.95 per day - which is a little more than the basic rate I can get on the Enterprise web site.

As my car was going to be in for repairs for 3-4 weeks, I asked if I could get a weekly rate instead. This is available on the website and is about $122 a week. I was told no, as the insurance company rates are only daily rates and are negotiated. This has to be a lie. Why would State Farm negotiate rates worse than the standard rates available on the website? What I got for my $37.95 was a stinky (seriously bad odor covered by that rental car scent) Prius with the "requires maintenance" indicator on. The car has never driven like any other Prius I have ever driven. It seems that engine is always running - it never runs on battery, even if I inch forward.

I tried to explain this to the agent and he told me that it's working fine. He didn't even go to the car to check this out. Apparently, he has magic powers to diagnose cars from the counter. Essentially he told me I was stupid. Right now I'm going to use up my $500 allowance in two weeks. My car's repair has been extended to five weeks. So, at this time, I am going to be stuck with an additional $600 in rental charges for a lousy car replacing my car that was in an accident that was not my fault. NEVER EVER USE ENTERPRISE. THEY LOOK LIKE A THIRD RATE OFF-BRAND CAR RENTAL OUTFIT AND THAT IS EXACTLY WHAT THEY ARE

Company Response 06/18/2014:

Grant, we've taken note of your comments and would like the opportunity to look into this for you. Please send us a detailed email to care@enterprise.com including the exact rental location, your contact information, your rental agreement or reservation number and any further information regarding your experience with us.

Please reference number 140618-005557 in the subject line of your email. We look forward to hearing from you soon.

Respectfully,

Zachary A.
Social Media Coordinator
Enterprise Rent-A-Car

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PRICE GOUGED
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DENHAM SPRINGS, LOUISIANA -- I have been renting from Enterprise for one year and about 8 months. Over time my rates went down the longer I rented. I started off paying a daily rate of close to $40 a day. My rate as a loyal and long-term customer had gotten to an affordable $505 a month before taxes and fees. When I went into Enterprise to rewrite my contract my rate was raised back to $30 a day, plus taxes and fees and $200 deposit that I had not been required to pay since I was renting for a month at a time. I drive for my job which is why I choose to rent after my vehicle was wrecked instead fo buying another car. NOW, Enterprise has put me between a rock and a hard place forcing me to pay this rate that is taking more than what I am compensated for my transportation.

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Fraudulent Damage Claims
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CASTLE ROCK, COLORADO -- Our son rented a car through the party (insurance) that totaled our car in Castle Rock, Co. Upon returning the car, the assistant manager verbally said he was good to go. 15 minutes later the store manager called telling him the car had hail damage. The claims division issued a letter stating $1,159.22 hail damage was due. Myself, wife and son all saw no hail damage. There was none. Our son parked the rental in garages the 3 places he drove it and the car wasn't hailed on. We never saw the car after return. I used Enterprise corporately before retiring in U.S. and Canada and was a member of Enterprise plus for 6 years. So sorry I gave these people business. Upon review of others experiences, it seems Enterprise is systemic in committed fraud.

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Video Everything Before You Leave the Lot
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OAHU, HAWAII -- We rented a vehicle from Enterprise in Hawaii. When we returned the vehicle there was a 3-in marking on the black plastic bumper. When we rented we took pictures of the original car we were getting, but decided to switch to a more expensive car and ended up not taking pictures of that second car. We don't know whether the marking was there to begin with or something happened to it while parked outside during the trip (which was really rare). Anyhow Enterprise wants to charge us for $700 for damages. Search online for "Enterprise damage recovery unit". You'll find so many terrible stories about how this company claims damages. I wish I had searched before renting from them. We will never rent from Enterprise, Alamo or National (all owned by Enterprise) ever again.

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Enterprise the Grinch
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN RAMON, CALIFORNIA -- I had made reservations way in advance. They called us 3 days before (on Christmas, so there was no other car available in any other company either) to tell us they were not going to rent us a car. First they claimed it was for a new policy due to location. Any person from our town (we live 10miles away from the original branch), should go to another branch (7miles away). When this ridiculous policy turn out to be fake (words of their own customer service), they said it was for another policy with the driver license that was very rigid and couldn't be avoided, which I don't believe because I had rented from them as well as other branches (in other parts of the US and in Europe). Moreover, if this was the real issue and I could not, by any means, rent from them, why did they tell me first to go to the other branch??!!. They have been giving me false information, both the customer service who told me the day before that my car would be ready, and the branch manager who looked for any possible escape so he didn't have to rent us a car. I truly believe they didn't have enough cars and didn't want to take responsibility of overbooking. Because it was so close to the date, we couldn't find another car, we couldn't cancel our hotel reservation either... so that money went to waste... basically, they ruined our Christmas.
I've been a customer of theirs for more than 10 years, but I will never rent again from Enterprise... and I will advice others to do the same.

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Extremely Unprofessional and HORRIBLE Service - ZERO Follow-Through on Promises/appointments
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

COLORADO SPRINGS, COLORADO -- Published: https://uk.trustpilot.com/reviews/5b5b82cb9d2def0920f54e5c

Called a day in advance to book a pickup. The next day we waited, in a rainstorm, for Enterprise to pick us up - they never did. We were on hold with the local branch who booked the pick-up for over 30 minutes before my phone died. We never did get picked up. He had to hire an Uber to take us home. Once home we were bounced around when calling the 800 number before corporate hung up on us. The local branch still isn't answering. It is 1:30 on a WEEKDAY - how can a business not take calls on a normal day!

Unless you are looking to get lied to and then ignored I would never, ever, have anyone consider this company - especially not the 3586 Hartsel Drive Colorado Springs branch. We are now stuck without a rental car for the rest of the week and will have to find another company who will actually answer their phones and keep their promise... Their "Happiness Guarantee" is a JOKE!

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Liars and crooks
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HOMESTEAD, FLORIDA -- Horrible, horrible customer service. Liars, cheats, and crooks. They stole over $450 from me, lied constantly, and required me to expend dozens of hours of my own time and massive amounts of stress to get the issue resolved and money returned. It took over three months from start to finish, but my stolen funds were finally refunded with little apology. Julian, manager at this branch, has no business managing anything and spewed lie after lie after lie with no effort made to resolve my issue. My issue is well-documented with the BBB and through my own letters to their leadership, available at (keysmemories.com/uncateg...) for those of you patient enough to read through this chain of events. If you're dealing with similar issues I hope this helps. If researching before doing business, AVOID LIKE THE PLAGUE!

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Crooks and liars
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KEY LARGO, FLORIDA -- Horrible, horrible customer service. They stole over $450 from me, lied constantly, and required me to expend dozens of hours of my own time and massive amounts of stress to get the issue resolved and money returned. It took over three months from start to finish, but my stolen funds were finally refunded with little apology. Claudia, manager in training at the Key Largo branch, has no business managing anything and will outright lie to you to get your card on file which they will then charge whatever they want to charge it thinking there are no customer repercussions. My issue is well-documented with the BBB and through my own letters to their leadership, available at (keysmemories.com/uncateg…) for those of you patient enough to read through this chain of events. If you're dealing with similar issues I hope this helps. If researching before doing business, AVOID LIKE THE PLAGUE!

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Enterprise Rent-A-Car Rating:
Star Half star Empty star Empty star Empty star
1.6 out of 5, based on 126 ratings and
397 reviews & complaints.
Contact Information:
Enterprise Rent-A-Car
600 Corporate Park Dr
St Louis, MO 63105
314-512-5000 (ph)
www.enterprise.com
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