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Enterprise Rent-A-Car Consumer Reviews - Page 2

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Outstanding Service
StarStarStarStarStarBy -
Rating: 5/51

COCOA, FLORIDA -- They give outstanding service. In January an agent named Amber locate a couple of hats I inadvertently left behind in the rental car I returned. A number of days transpired, she found them, and called me to tell me she found them and I could come by to pick them up. Meanwhile I had not realized I had left them behind until she left a message on my phone.

I was so happy she took the time to locate the rightful owner because one hat had sentimental value to me, given to me by a very close friend before he passed away. Both hats meant a lot to me and I was grateful to have them found and returned. Thank you so much Amber and Enterprise Rent-A-Car for your kindness and diligence to return these items to me. You inadvertently gave me another Christmas present I really wasn't expecting but was so grateful to receive.

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Car Rental Covered by My Insurance
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

ALBANY, NEW YORK -- While my husband's car was being repaired after an accident, my insurance covered a car rental direct bill with Enterprise. The car repair took twice as long as expected. My insurance with Travelers only covered 30 days - my body shop was to pick up the cost where Travelers ended. At start of rental I had a new 2016 Jeep Renegade rental - they asked me to come in and sign new paperwork to continue rental where they switched out with a much older Jeep Patriot (it stunk LITERALLY). I was disgusted with Enterprise for how they treated me after the direct bill ended. I will never use them again and I wish Travelers would use a different car rental company in the future.

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Depressed When I Returned Car
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CULLMAN, ALABAMA -- I rented a car from them, because I did not have a credit card I had to have a deposit. I put down 200.00 dollars and was supposed to get this back when I brought the car back. On the receipt they gave me it said "24 hour billing cycle." I was not shown this when renting car so I waited. No deposit back on my card. I call Enterprise customer service and lady I talked to said "yeah they don't tell you they hold your deposit for 5 to 7 days when you rent the car."

The car was perfect when I returned it. I purchased all the insurance. I felt like because I did not have a credit card I got the runaround. We work all year to take our kids on a vacation. We had a budget and I was expecting to get this money back right away, since Enterprise took their money from my account right away. I think Enterprise should wait 5 to 7 days for your money from your customers. This is shameful. It ruined a great vacation. I cried for days. After this you need to get a better billing system. If this is the problem it is not fair for you to keep people's money... Your company took theirs right away. Not fair... Will never rent from you again... Heartbroken.

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Fraud and Lies
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

EDGEWOOD, MARYLAND -- Enterprise has wrongly accused us of damaging our rental car up for thousands of dollars. They refuse to return phone calls and are reluctant to give out information when questions. One representative referred to my questions as "irrelevant" and told me to call my insurance company. I believe that Enterprise is running an illegal and unfair scam to hurt consumers. I have done the research and there are thousands of similar complaints against this company.

Do not use them. If you do, record all of your dealings with them. Never let a company representative transfer your car (the company won't record names of transfers - it's irrelevant). Do not allow this greedy corporation take advantage of you.

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Falsifying Charges
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

VENICE -- We rented a car in Venice Italy from Enterprise Car Rental, only to find out they were the same company as Locauto at this location. There were only three people in line at the time we arrived and it still took them over an hour to get through those three to get us our car, though we had already reserved and prepaid for the car online. We had to return the car prior to the rental service opening as our plane left at 0700. Once we returned the car, full of gas as we ALWAYS do when we rent in Italy, we received a charge on our credit card for 18 liters of gas.

When we contacted Enterprise and let them know that we had returned the car full, they refused to show us any documentation to the contrary and continued to charge our card. This is just a scam on their part to get more money. They offer lower prices and then charge exorbitant fees at the end to squeeze more out of you. We have always taken photos of our cars when we drop them off to prove that there is no damage to the vehicle, now we know to take a photo of the fuel gauge as well.

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Unprofessional, Disrespectful, and Rude
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BROOKLYN, NEW YORK -- I made a reservation online to rent a car for about 2 days. I proceed to give the representative at the desk my driver's ID (which was temporary) and my credit card. She then told me they could not accept it because it was not a valid driver's license. I couldn't understand their reasoning behind it. I had a state ID with a picture on it and my temporary license.

The manager proceeds to come out and say to me my little "receipt" isn't valid. So my LEGAL temporary licenses, given to me by the state of NY, wasn't VALID enough to rent a car. I called Customer Service and they were not even any better. SIMPLICITY is very common with them. Don't waste your time with this location at 1212 Coney Island Ave., Brooklyn, NY 11230.

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Charged for damage done before I rented the vehicle
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SOUTH CHARLESTON, WEST VIRGINIA -- My car was recalled. The dealer arranged an appointment for me to pick up the rental at Enterprise. When I arrived the car was being washed so l waited. I made the bad mistake of not checking for damages, after being told about a scrape that was documented. I drove away. About two days later while washing the car, I found two cracks on the front bumper. When I returned the car was told those cracks were not documented. Had to file a claim and pay deductible for damage I am not responsible for because I did not look for damage. Guess you could call it a learning experience but sometimes I get tired of learning.

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Claimed Damage That Was Not Mine
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

INDIANAPOLIS, INDIANA -- I rented a car from Enterprise at 9860 North Michigan Road in Carmel, Indiana (just outside Indianapolis). The sales associate told me all the damage on the car was acceptable and not an issue and did not write up a pre-existing damage form. Upon returning the car with no further damage a different associate claimed it had previously unrecorded damage (his word against mine).

I called my insurance company and they told me they had other clients complaining about the same issue, with the same location. Enterprise is not giving in, despite my numerous attempts to explain the situation. It is the worst experience I have ever had renting a car. I doubt I will ever rent from Enterprise again.

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Bad Business
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ANNISTON, ALABAMA -- I have rented frequently with debit card with payroll stub and utility. The week of Christmas I rented and was told I no longer to bring these things with me as Enterprise keeps on file. Today I was renting to go to my son's wedding and was told I needed them. The salesman told me that guy no longer worked there that I would need those things today even though he was familiar with me. The things I needed was 1.5 hrs away and if I wanted to go to wedding I would need those. Spoke with three people in customer support and no one seemed to care that I was going my youngest get married.

I got fed up and went to Avis and explained to them my situation and my car was rented from Avis in five minutes. I made wedding with help of Avis. No thanks to Enterprise. I am a customer of Avis from now own and will tell everyone that will listen to my story.

Company Response 03/10/2016:

Hi Neal, we would like to look into this further. Please email Care@Enterprise.com and include the rental location, your contact information, your rental agreement/reservation number and any other details so I can look into this for you. Please include reference number 160310-001891 in the subject line of your email. We look forward to hearing from you soon.
Respectfully,
Christina B.
Social Monitoring Coordinator
Enterprise

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Bad Business
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ANNISTON, ALABAMA -- I have rented frequently with debit card with payroll stub and utility. The week of Christmas I rented and was told I no longer to bring these things with me as Enterprise keeps on file. Today I was renting to go to my son's wedding and was told I needed them. The salesman told me that guy no longer worked there, that I would need those things today even though he was familiar with me.

The things I needed was 1.5 hrs away and if I wanted to go to wedding I would need those. Spoke with three people in Customer Support and no one seemed to care that I was going my youngest get married. I got fed up and went to Avis and explained to them my situation, and my car was rented from Avis in five minutes. I made wedding with help of Avis no thanks to Enterprise. I am a customer of Avis from now on and will tell everyone that will listen to my story.

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Enterprise Rent-A-Car Rating:
Star Half star Empty star Empty star Empty star
1.6 out of 5, based on 111 ratings and
382 reviews & complaints.
Contact Information:
Enterprise Rent-A-Car
600 Corporate Park Dr
St Louis, MO 63105
314-512-5000 (ph)
www.enterprise.com
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