MEDIA, PENNSYLVANIA -- I've been an Erie Insurance customer for 5 years. On November 10th, 2006, I had the unfortunate need to use this insurance for the 1st time when I was involved in head-on crash. The other driver who was at fault is also an Erie Insurance Customer. Rule #1 - Don't have a claim where both both drivers have the same insurance.
Erie, which prides itself in Service, has the worst Customer Service I've ever seen. My experiences have ranged from wrong information, giving me the run-around, incompetence, ignorance and complete arrogance.
As of this review, it's been almost 30 days since my accident. I've only received 80% of the value for my 2006 Honda Pilot (only 6,700 miles on it which saved my life) and Erie has stopped payment on my rental car.
As results of my accident, I suffered a grade 2 concussion which have resulted in persistent headaches, dizziness and short-term memory loss. In addition, I have a neck injury which is causing numbness into my right arm and hand.
Erie was obviously annoyned that I had not acted to obtain a replacement vehicle in 10 days. Their 'parameters' note that this is sufficient time to obtain a replacement vehicle. I suppose it would be if you had all the necessary monies and weren't on massive pain meds.
Erie is horrible. I would never recommend this insurance company to anyone.
BTW....To add insult to injury, Erie also has my homeowners policy. I shutter to think how they could botch up a policy on my home. I won't give them the chance...