I was involved in an accident in April of 2008. The person who hit me was insured by Erie. They had me sign a release authorizing them to get all of my medical records for the accident. They then sent me a release to sign to settle the accident. There would be two checks, one to settle the hospital lien and one that would cover my ambulance bill and a small settlement.
I asked them if all medical records had been accounted for before signing the release. That was a big mistake - I should have had a lawyer involved! Now, two years later, there magically are ER doctor services that I am responsible for. Erie says that they didn't have those bills and it's not their problem. My feeling is that they settled as quickly as possible without doing due diligence to ensure that all medical bills will be covered.
I discussed filing suit with them and was told pretty much that they knew they would get the claim dismissed. When I asked how much their attorney fees would cost - it was within a few hundred dollars of the outstanding bill. I said then "Why don't we make a deal?" The supervisor said it's not the money, it's the principle. They won't do the right thing and pay it or even part of it, because of the "principle" of it. While they say I wasn't under duress when signing the release, I did have a lien against me for thousands of dollars from the hospital which Erie wouldn't pay until I signed their release. Not under duress? I beg to differ.
I am not asking nor did I ever ask for anything beyond what I deserved. My car to be fixed, my medical bills to be paid and a few lousy bucks to cover the day and a half I lost from work. Now they are giving me the runaround, the ER doc's billing department the run around and refusing to take responsibility for what they should have paid from the beginning. Shady and underhanded if you ask me and a very convenient way for them to get out of what they owe. Simply put, they conveniently did not "know" about the bill and closed the case. How utterly disappointed I am. Lesson learned, never EVER deal with an insurance claim involving injuries without a lawyer!
MEDIA, PENNSYLVANIA -- I've been an Erie Insurance customer for 5 years. On November 10th, 2006, I had the unfortunate need to use this insurance for the 1st time when I was involved in head-on crash. The other driver who was at fault is also an Erie Insurance Customer. Rule #1 - Don't have a claim where both drivers have the same insurance.
Erie, which prides itself in Service, has the worst Customer Service I've ever seen. My experiences have ranged from wrong information, giving me the runaround, incompetence, ignorance and complete arrogance. As of this review, it's been almost 30 days since my accident. I've only received 80% of the value for my 2006 Honda Pilot (only 6,700 miles on it which saved my life) and Erie has stopped payment on my rental car.
As results of my accident, I suffered a grade 2 concussion which have resulted in persistent headaches, dizziness and short-term memory loss. In addition, I have a neck injury which is causing numbness into my right arm and hand. Erie was obviously annoyed that I had not acted to obtain a replacement vehicle in 10 days. Their 'parameters' note that this is sufficient time to obtain a replacement vehicle. I suppose it would be if you had all the necessary monies and weren't on massive pain meds.
Erie is horrible. I would never recommend this insurance company to anyone. BTW... To add insult to injury, Erie also has my homeowners policy. I shudder to think how they could botch up a policy on my home. I won't give them the chance...
SILVER SPRING, MARYLAND -- Do Not Do business with this company. I cancelled my insurance b/c they never returned my calls and when I spoke w/ an agent about why there weren't automatic payments being withheld from my account, they told me they were sorry that their office has been backed up. Now they want me to pay them money for something I cancelled. Unorganized and unprofessional!
STAUNTON, VIRGINIA -- We had received cancellation notice for October 22 due to late payment, but found out it was canceled last week without our knowledge or consent. They just sent us new cards for all our vehicles YESTERDAY. They're so messed up. After being their customer 25 years, that's the thanks we get. They can explain this to the insurance bureau in RICHMOND!