CHARLOTTE, NORTH CAROLINA -- I've been a customer of Erie Insurance for over 6 years. Never filed a claim ever until last week. Our neighborhood was hit by a hail storm last year and most of the houses in our area had hail damage to the roofs. Every house on my cul-de-sac including my next door neighbor had their roofs replaced. But, the Erie Insurance adjuster did not think there was sufficient hail damage. I got a third party roof inspector to look at the roof and he claims hail damage. To add to it, they closed the claim before we could get a second opinion. I am still continuing to pursue this claim.
My experience thus far has been that the Erie Insurance adjuster is always too busy since he is covering a wide area. Beyond that, their attitude from the start reeks of arrogance. They contend that other insurance companies are too easy with the claims. Erie being a very small company does not have the network to attend to the claims. They clearly under price everybody in the market, but people often miss the point that they are very difficult to deal with when the need arises. This was a good wake up call and I am definitely switching both my auto and home. To anybody considering Erie Insurance..."Caveat Emptor" - Let the buyer beware.
ELLICOTT CITY, MARYLAND -- I am looking for another insurance company, leaving my current. I was referred to Erie Insurance. I call Erie Insurance and J. answered the phone. I advised that I was calling to compare prices as I was leaving my current insurance agency. The person who I.D. themselves as J. said “Ok, we will email you some quotes.” (Why couldn't someone 'talk' to me re quotes... anyway.) I said “Ok.” She then said “Who referred you.” I said “A relative.” She said “Who?” I replied “Can I get started with getting quotes.” She again wanted to know who referred me.
Now, I give thanks to being referred but how does who referred me supersede Erie Insurance addressing the reason I called 1st. Who referred me or why is secondary, yes? She did go on to say, “Well, we like to send the person who referred you a gift card.” I applaud that, genuinely. I am calling about potential business. Is that not the 1st!!! Priority? Based on her attitude, they can't get my money, nor deserve it. So, State Farm is garbage and Erie Insurance's representative results in them not getting a dime of my money. Now, send a gift card for that.
FT WAYNE, INDIANA (CLAIMS), INDIANA -- My father backed out of his garage and hit my car and he died suddenly, 3 days later, before the claim was made. The paint on my car was still on his truck and at the right height - according to the adjuster it was "cut and dried". The claims department is refusing to pay because "they cannot interview him". They expect me to call my insurance, get it on my record and pay the deductible to get the damage fixed. I don't think so! I filed a consumer complaint with the state insurance commission.
Last year (2010) I was working in my yard and my dog was with me. Apparently she decided to take a hike a couple of doors down and got into a spat with my neighbors dog. This incident couldn't taken more than 5 min. because I didn't even know she was out of the yard. Next thing I know I've got a civil suit. I had two face to face meeting with local agent who said my policy would represent me in the civil action. What they didn't say was it is Erie's policy to make you get rid of your dog when you file a claim.
A month later I get a notice to dump the dog or get cancelled. OK I get the point they don't want to have to cover another incident. Hay the poor old dog is 12 yrs. old and doesn't have a mean bone in her body. But this time they got to fighting and her dog goes to the vet.
To relieve the problem short of giving the dog a one way ticket to the gas chamber I installed an underground fence. I offered to give Erie a letter holding them harmless for any future occurrences. No dice. My complaint is they should have told me about the dog policy before my claim so I could have taken another avenue. 4.7 million dog bite incidents a year - you would think they have sense enough to inform their insured of their "dog bite policy".
NORTH CAROLINA -- I have worked as an insurance agent for over 7 years and have seen a lot of shady dealings. I have never encountered such a horrible claims service as I have with Erie. I called their claims supervisor and spoke with ** regarding a claim that was filed over 3 MONTHS AGO for my insurance customer. ** told me that their insured was being uncooperative therefore they could not go further with the claim and would not be able to repair my customers vehicle. At which she then stated that my insured should file the claim under his insurance or if he doesn't have the coverage he could file a lawsuit!!!
I was appalled by her attitude and Erie's lack of cooperation. I will be filing a formal complaint with the BBB in our state. I will never ever recommend ERIE to anyone ever and I will do my best to ensure that everyone knows how bad their service is. The old saying "you get what you pay for" is so true their rates may be low but they are the worst company when it comes to paying out claims.
WARRENDALE, PENNSYLVANIA -- I had an accident on 10/19/2009 where their client hit me in my car in my driveway. They find me at fault so their client gets a new car and whatever other benefits she received. I have full tort so I should have an opportunity to sue the company for my losses. I went to court today and an arbitrator found in my favor. What do I get for not causing the accident? 3000. But their client keeps the new car. My car was paid off and valued at 8600 plus 656 rental car and 325 for towing.
One of the insurance companies should be responsible for my losses. I also have medical bills over the limit of 5000 from my policy but yet it would have been paid if she was at fault. Their client didn't have an insurance increase even though she was at fault. Can't get that back either. There is a problem with insurance companies. Then I get 3000 and they want to appeal which just delays everything more which is what they tried to do with continuances.
LAVALE, MARYLAND -- Took my Jeep in for an oil change July 14. On the 21st a rod came through my oil pan on my way home from work. Called Oil Works. They came and got my Jeep and took it to their shop to find out it needs a motor replaced so they turned it over to Erie their insurance co and I have been without a vehicle since then. Trying to get a hold of someone is a joke. Been a month without a vehicle and sounds like its gonna be longer.
ROUND LAKE, ILLINOIS -- I did not renew my policy due to a price jump. I informed Erie Insurance about that in writing ahead of old policy expiration. Now, Erie Insurance is trying to extort money from me for insurance I did not ordered/contracted. Letter to the President/CEO is waste of time and money. They are crooks.
WOOSTER, OHIO -- I had hail damage to my home and I contacted my insurance company and a representative showed and walked around and said "I could not find any damage." I had holes in my siding and pits in roof and around windows. Said only wind damage. Do not TRUST them. Will not communicate with you at all.