Erie Insurance Group - Page 2

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1.0 out of 5, based on 10 ratings and
18 reviews & complaints.

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Erie Insurance - "Caveat Emptor"
Posted by on
CHARLOTTE, NORTH CAROLINA -- I've been a customer of Erie insurance for over 6 years. Never filed a claim ever until last week. Our neighborhood was hit by a hail storm last year and most of the houses in our area had hail damage to the roofs. Every house on my cul-de-sac including my next door neighbor had their roofs replaced. But, the Erie insurance adjuster did not think there was sufficient hail damage. I got a third party roof inspector to look at the roof and he claims hail damage. To add to it, they closed the claim before we cold get a second opinion. I am still continuing to pursue this claim.

My experience this far has been that the Erie insurance adjuster is always too busy since he is covering a wide area. Beyond that, their attitude from the start reeks of arrogance. They content that other insurance companies are too easy with the claims. Erie being a very small company does not have the network to attend to the claims. They clearly under price everybody in the market, but people often miss the point that they are very difficult to deal with when the need arises.

This was a good wake up call and I am definitely switching both my auto and home.
To anybody considering Erie insurance.."Caveat Emptor" - Let the buyer beware.
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rudybjr on 05/21/2009:
Typical insurance company....
madasH on 10/26/2010:
Don't feel bad. We were with Erie 25 years separately and the last 14 years since we've been married. They did us a low-down dirty deal. They've not heard the last-they have to explain this one to the insurance bureau! I just reported them this morning!
CM on 05/14/2014:
I had to deal with Erie Ins. for a claim with a window company that didn't install my window properly. As a result my window leaked, ruining my wood floor. Englewood Glass stated it was their fault and they would replace the floor and have their insurance company contact us. Needless to say Erie has given us a major run around, mixed up their stories as to why they weren't paying the claim after they said they would, and in general uncooperative. I plan to file a complaint with the insurance bureau as well.
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No Compensation for This Vet After Car Wreck
Posted by on
Rating: 1/51
CANTON -- I've been dealing with Ms [snip] High at Erie Insurance for a year and a half, waiting on a check for medical. At this point I'm getting my lawyer involved. The wreck was at fault and they are responsible for paying for the 5k in ER bills from the wreck.

I asked for 10k so I could simply seek chiropractic help and am now getting the runaround. I would advise seeking a different insurance company for any of your needs. Progressive helped me get my money for the car, but according to Ohio law they can't help me more with the medical claim. So what do you have to do to get money from Erie Insurance when they owe you money? CALL A LAWYER!!!!!!
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Weedwhacked on 07/30/2013:
If Erie Insurance is the company covering someone else you were in an accident with, then of course they aren't going to cooperate with you. To them you are the enemy.

You claim that they are responsible and that you've been waiting for a check? This would mean that the investigation had already taken place and they were found liable. Also, throwing in another $5K will definitely not help your attempt to collect anything from them.

The title claims you are a vet, whether veterinarian or veteran has absolutely nothing to do with this complaint as it can happen to people from any other job description.
saj80 on 07/30/2013:
Can't tell 100% from your post, but it sounds as if Erie is the other driver's insurance carrier. If so, then your carrier should be assisting you, and if not, then hiring a lawyer is your next step. Unless you are an attorney, you should not negotiate with another insurance company.
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ERIE gives homeowners insurance companies a bad name!
Posted by on
ERIE, PENNSYLVANIA -- Background: I have been a policyholder of Erie Insurance since I bought my Virginia home in 2004. We left Virginia last year to move to Texas. The house is for sale, but empty (which means we have been carrying two mortgages for a year).

Rain Damage: In May, there were torrential downpours. Apparently, the gutter came loose from the downspout and water came into the basement stairway and entered under the basement door. We had inches of standing water throughout the basement that the realtor found when she was showing the home.

Problem: Erie is refusing the pay the claim calling it "groundwater" and saying that it is an exclusion the same as a flood (but even if we had flood insurance they say this wouldn't be covered). They say that as soon as water touches the ground it becomes groundwater. It was more like "roof water" that would have been diverted to the city sewer system. An ordinary person would consider groundwater some kind of standing water--the house sits on a hill so water is not standing anywhere nearby.

Anyway, they have tied up the claim with their review for 6 weeks so far and are now trying to deny the claim. One supervisor actually claimed that it is "company policy" to deny this type of claim and that several similar policyholders have had their claims denied. (Can you say class action??? Any hungry lawyers out there???)

No reasonable policyholder would read that this kind of damage would not be covered under the policy. This is why insurance companies get a bad name. Apparently the reason their fiscal index rating is so high is because they don't pay claims, they just collect premiums.

Current Status: We are fighting hard and it looks like another executive is going to "review the file." I think this is just terminology for making us wait longer. What they don't know yet is that we have a pending sale if the insurance goes through. If it doesn't I may be taking them to court not only for the damages they should cover, but try for loss of sale as well!

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dr-josi on 07/31/2009:
Follow up on this review...Erie has denied the claim. We've sent two letters to the President and CEO. We warranted yet another phone call from a representative that still gave us the same BS that the policy did not cover the damage.

Now to add insult to injury, they are canceling our policy because the house is uninhabitable due to the repairs they refuse to help pay for...Virginia lawyers ready to take on a lawsuit?
Soaring Consumer on 07/31/2009:
I suggest that you contact your state's insurance commissioner.
PepperElf on 07/31/2009:
and a lawyer
Greg on 03/21/2012:
I suggest calling an attorney. Send them a letter claiming Erie has acted in bad faith (certified) wait 60 days before filing suit. Read the statute. It's the bad faith statute in your state. Also file for breach of contract. Statue of limitations on that is one year. Then go after them. I did and a $5000 claim has turned in to $80,000 for them to pay. I've actually have enjoyed every day of it because the whole company was a bunch of jerks. To clarify, I sued and won a judgment of $80,000. Just have the courage and fight in you! Good luck!!!
I hate Erie Insurance on 04/20/2012:
I think Erie Insurance are a bunch of stealing yahoos. Run from this Insurance company!!!! I've had terrible experiences with them! Have a great day!!!
informed on 11/10/2012:
If you cannot document regular maintenance visits by someone any claim can be denied once the property is vacant for 30 days. Be careful of this if you decide to take legal action against them, insurance companies often hold this back as additional defense.
fred on 08/22/2013:
Erie policy holder 22 years just had hail damage on half my house had damage on roof all the metal etc. they are only going to pay for damage area of roof only. What stinks is other companies are paying out claims in full next door with other companies. this is only my second claim which was hard to get paid every step of the way from water damage broken pipe. Class action is what needs to be done with this company I am game all the way
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Vehicle Repair
Posted on
Rating: 1/51
LAVALE, MARYLAND -- Took my Jeep in for a oil change July 14 on the 21st a rod came through my oil pan on my way home from work. Called oil works they came and got my Jeep and took it to their shop to find out it needs a motor replaced so they turned it over to Erie their insurance co and I have been without a vehicle since then. Trying to get a hold of someone is a joke been a month without a vehicle and sounds like its gonna be longer.
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clutzycook on 08/26/2014:
Get your insurance involved.
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Home Owner Policy
Posted by on
Rating: 1/51
ROUND LAKE, ILLINOIS -- I did not renew my policy due to a price jump. I informed Erie Insurance about that in writing ahead of old policy expiration. Now , Erie Insurance is trying to extort money from me for insurance I did not ordered/contracted.
Letter to the President/CEO is waste of time and money. They are crooks.
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Claim Denial Cause Driver Was Dead
Posted by on
Rating: 1/51
FT WAYNE, INDIANA (CLAIMS), INDIANA -- My father backed out of his garage and hit my car and he died suddenly,3 days later, before the claim was made. The paint on my car was still on his truck and at the right height, according to the adjuster it was "cut and dried". The claims department is refusing to pay because "they cannot interview him". They expect me to call my insurance, get it on my record and pay the deductible to get the damage fixed. I don't think so! I filed a consumer complaint with the state insurance commission.
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Posted by on
WOOSTER, OHIO -- I had hail damage to my home and I contacted my insurance company and
a representative showed and walked around and said I could not find any damage.
I had holes in my siding and pits in roof and around windows. said only wind damage. Do not TRUST them. Will not communicate with you at all.
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Alain on 11/10/2010:
Check with your state's insurance commission and see about getting arbitration in the matter.
Al on 11/03/2013:
Refuses to pay total damage for Hail and Wind storm

Stay away from them
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Doesn't pay when client found at fault
Posted by on
WARRENDALE, PENNSYLVANIA -- I had an accident on 10/19/2009 where their client hit me in my car in my driveway. They find me at fault so their client gets a new car and whatever other benefits she received. I have full tort so I should have an opportunity to sue the company for my losses. I went to court today and an arbitrator found in my favor. What do I get for not causing the accident? 3000. But their client keeps the new car. My car was paid off and valued at 8600 plus 656 rental car and 325 for towing. One of the insurance companies should be responsible for my losses. I also have medical bills over the limit of 5000 from my policy but yet it would have been paid if she was at fault. Their client didn't have an insurance increase even though she was at fault. Can't get that back either. There is a problem with insurance companies. Then I get 3000 and they want to appeal which just delays everything more which is what they tried to do with continuances.
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MDSasquatch on 06/10/2010:
Still makes no sense to me
PepperElf on 06/10/2010:
well... here's the main question...

did the new car the other person got come out of your insurance or his own?

and yes, I know 3000 isn't enough to replace a car.
since you have proof from the courts that it was his fault and not yours have you considered fighting the insurance?

perhaps your insurance company can go after his?
bcd on 06/10/2010:
Were you backing out of your driveway at the time of the accident?
goduke on 06/10/2010:
I wonder what the police report says....
Anonymous on 06/10/2010:
Why does this sound familiar?
purple_crayon on 06/10/2010:
Isn't Pennsylvania a state with some sort of no fault for insurance? I'm curious how she hit your car in the driveway..
spiderman2 on 06/10/2010:
I think something that you are not understanding is what full tort insurance means. It refers to bodily injury and in PA you can have full tort or limited tort. It has nothing to do with the vehicle only bodily injury.
Also, I would love to know the details of this accident. Typically, if you are backing up, you are liable. I think that may come into play in this case. Are you sure the arbitrator found you 100% not liable?
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