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Impossible to communicate with them
Posted by on
DALLAS, TEXAS -- I have been attempting to get complete information on exactly how much this company charges for their services. A distant relative is in a Kansas jail awaiting trial. Mind you, he has not been convicted of anything. He and his family do not have money to pay bail bond, so poor guy has to sit in jail awaiting trial. That jail only allows the inmates to make phone calls collect using securustech.net. I have scoured their website and called their 800 number trying to find out exactly how much they charge. It is impossible. You cannot get clear information without first setting up an account, and it seems as if they start charging you immediately just to set up an account of any type. I sent them an email, and got an auto-respond message back asking for my account PIN. There is something very, very wrong with this situation. It would be very easy to set up a googlevoice account for FREE. To require everyone to use this system before they can communicate with an inmate strikes me as unconstitutional.

Based on the inability to connect up with a live person just to answer some simple questions does not bode well for the type of service one will get from this company.

And that they do not clearly list all their set up fees and charges on their website, gives cause for concern that they are gougers and have dishonest billing practices.
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User Replies:
Skye on 07/29/2011:
Maybe the FAQ'S can help answer some of your questions regarding the price of calls.

jktshff1 on 07/29/2011:
good reply Skye, better than what I was thinking.
raven2010 on 07/29/2011:
Skye is right--they have very detailed info on their site=---fees are very clearly indicated

John on 12/01/2011:
My a friend or mine was arrested and they use the some system hours on the phone trying to set up an account with them just to get my master card isn't able to go through their system in I know I had money in the account and it works.
its a rip off I bet they make at least 12.50 profit off each call and you don't get credited for the time not used. If anyone should be in jail its the owner and the ceo's of securustech!!!
travis on 02/21/2012:
This company is unprofessional and a rip off. you can't speak to anyone without having an acct. once I set up an acct, my acct was blocked and I asked why and their reason was I need another phone service provider....no clear reason as to why. stay away from this company if you can. FYI they are expensive, fees,fees,fees!!
kino on 08/29/2012:
yes I am going through the same problems with securustech in Kentucky. they are ripoffs. I even changed my phone no. from al to Kentucky and they blocked it.how do they know where you are calling from if you have a local number???
stan on 10/12/2012:
Do not use this company. They rip you off! I could never receive the calls. They closed the account and took my money.

You can't even talk to anyone.
A friend on 11/12/2012:
Thet are the most unproffesional supposed to be phone service center I ever dealt with they need to be shut down.
Zonda on 11/13/2012:
They block calls illegally and want to charge $14.99 a call to speak with the inmate. You can report your experiences with the FCC at www.stopsecurus.org
Together we can stop this company from their illegal activities!
George on 02/05/2013:
This is appalling. You can not get any rate information from the live calls or from the internet. It is a total scam and something should be done to stop this. They are making a $14.00 profit off of every call. They are taking advantage of people when they are down and have no other choice. They have a monopoly over the phone service and this should be illegal. I would imagine that there are people in high places getting kickbacks from this company to operate this way. I hope someone has the power and the knowledge to investigate this. These people are the scum of the earth.
linda on 06/01/2013:
I put money in ...2 days now.. no phone calls....
Patricia on 06/06/2013:
RIP off. I opened an account and now I can't receive calls . No matter what time of day you call you cannot get through. Inmates were better off with consolidation.
Don't deserve calls on 06/09/2013:
Why in the world would you people go through all the aggravation and more importantly spend that much money on an incarsarated person ... They are there to be punished . In reality it is you people being punished
Wait til it happens to you... on 06/11/2013:
Our loved ones deserve support no matter what they did. In many cases, these people have not been to trial, only accused. Goes to show how much you know about the legal system!
marie on 06/13/2013:
fortunately my experience has been somewhat good I listed my number as well as three other phone numbers on my account and so far my brother has been able to call just my number but it's better than nothing. And the cost has been reasonable. But when I added my moms number both on the automated phone number as well as online 2 times now it still doesn't go through. A son deserves to talk to his mother this is driving both of them crazy. Not to mention all situations are different and my brother has a supportive loving family that are going through hell with my brother being locked up in an overcrowded prisons. These phone calls meaneverything to him
Adrian hicks on 06/18/2013:
Yea they took my money as well and they said they would return it to me in 4 weeks and I still haven't received my money back and you can never talk to a live person my advice is not to use them they are a rip off and very bad customer service
edna on 06/20/2013:
I got call on yesterday none of my information was correct after setting up an account for my son. but they wanted me to pay on the account.They said my e-mail and pin number didn't match with what they had on file so they couldn't give me any imfro. now I know that I know my e-mail and pin number also the zip code where. WOW but they said I could pay on the account.and as for the person that made that negative comment I'm sure glad y r not the judge the Lord is y inever done nothing wrong in my life hypocrite I sure hope y don't have to go through none y want make most likely.
renee on 06/25/2013:
please report all your stories to the FCC. This is the only way to change the jail or prisons use of this company and or stop this company.
Don't give then account numbers on 06/26/2013:
I opened an account July 2012 an closed it December 2012, due to person being moved an that place not using secure or whatever con name they use. Anyway I opened it up in May 2013 cause my friend got moved to a place where only this is available. But it's late June no calls. So I find out almost July now that all the money I put on the account during July 2012 to December 2012 they said they didn't get paid. I've been on phone 6 days in a Rome for hours telling them I have my bank statements to show everything was paid. Then they said someone didn't authorize the money comeing out of bank when I'm looking at my banker an 1 year of statements. I mean come on. I went back to pen a paper cheaper less stress inmates don't like but I can't help that. If I was u I wouldn't use this company the prisons are in with it that's why it's the only way to receive calls. In western KY the jails an prisons sell phone cards never had a problem. I'm trying to get my baby moved out of that place to a better in western Ky. Again do not use this company it will cost u money an hurt feelings.
LSOTO on 07/01/2013:
I too, opened an account and put $25 dollars, my son was out before and did not make any calls or used any of the money....now, I cannot even get a full refund, I checked their website and asked you to click here to chat live...they have me going around in circles.Truly they are a scam!!!!!
lynnettachristie on 07/08/2013:
I paid $68 for a serve, but couldn't here from my mate, on 7-3-2013. On 7-6-2013 my mate try to call again. and it says from fed jail and I pay $15 and still have not talk to my mate. What's going on ! Can I talk to anyone not a machine.
GoDDess on 07/15/2013:
Just remember folks. You can add money to your loved one's account through commissary. They can buy phone cards on their own. This is the best way to stay in contact. To the fool that lives in a glass box. Whe the comes and you need that phone call. You will not have one.
THE TRUTH on 08/01/2013:
Bottom line is when it comes to jail, you don't get loyal treatment, jail calls has always been high, they run a business, you can complain, won't do no good, they put in bids to be able to provide this service and the federal government accepts their off, the government already know their fees, but if you want to talk to your loved one, you just got to roll with the punches, unless you been locked up you have no idea how it feels to not be able to talk to someone, if you are perfect well guess what you have kids, grandkids, and more to come, it might come back to bite you, the Web page has a call rate calculator use that, and read the fine print, but you can either use the service or you don't
tamara smith on 08/02/2013:
This is so wrong to take advantage of people shamevon them wonder how many people they stole from
Caught up in their scam on 08/03/2013:
I was referred to securus by the phone company. My son could not get through so I closed my account. I'm almost certain that I won't be getting my money back since no one answers the phone or the live chat. I'll be calling the phone company back tomorrow to let them know that the company they promote is a scam.
Peggy Deffenbaugh on 08/23/2013:
I put $ 30.00 in an acct for my grandson on 8/17/13. As of today 8/22/13 he has not been able to make a call to me. Recording says insuffient funds.have tried customer service 3 days in row and no answer except ongoing recording about wait time ,someone will be with me in a moment, etc etc. Tonite I held for 65 min and never got a person. Also online message said would send a password to my email---never came. I am contacting the States Attorney office to report this RIP OFF company!!
Nesie on 08/23/2013:
Yep, couldn't agree more. I called once and was on hold for over and hour. They were probably closed and did change their phone system. The rates are through the roof. Every time you put money on the account there is a $6.95 fee just to add money plus, every call there is a 2.80 per call connection fee and it is .41 a minute, That is the rate for Cahttanoooga anyway. I agree, they should not be allowed to get away with this.
csweeny.1 on 09/20/2013:
securustech.net inmate telephone services
suck! They are always creating dropped calls and robbing the money from my acct.
I'm calling the FCC and the states atty.
Gail on 09/27/2013:
Just as privatized jail facilitites are making it worse for prisoners and encouraging more sentencing, so Secristech kicks prisoners' families in the teeth. Does greed know no bounds.
lee on 10/08/2013:
This company is no good,they do not know how to give out information. Not only that,I gave a payment charge by them through money ,cause they gave the info to sent it by moneygram, advised by securus ..and after a week waiting for the payment to go through ,moneygram return the payment they did not sccept.securus said sent it by our collection agency and I did exactly that ,,pay with a MasterCard..wait a few days they said .now I just call for my status and they tell me ..how was that cause they don't have a collection agency..I ask ti speak to a supervisor and I was speaking in Spanish and she said o sorry our Spanish supervisor is not in until tomorrow,..only have and English speaking supervisor ,for her surprise I said in English ...is fine I will speak to him ..and finalling wait in the call for 20 min to have them hang on me. Incredible but true..securus billing company is no good....
Trista on 10/17/2013:
Securus SUCKS!!!!! They are nothin but a rip off!!!!! I can't believe how unprofessional and rude these people are, that is when you finally are able to talk to a real person.. I hope this company gets shut down!!! All they want to do is steal and take advantage of peoples hard earned money. Just so we can speak to a loved one in jail.. Securus you should be real ashamed of yoursef!!!
pat on 10/23/2013:
I have been trying to reach secures for a week now! I applied for a different phone service which is called cheap jail calls.I was told to call secures and give them the phone num that cheap call gave me to give to my husband so he would be able to call home , and I have not yet been able to speak to either phone service,and they have already taken my money.I'm starting to think these phone service are all working together.(I just want to talk to my man)
cardarel Alexander on 11/01/2013:
Sset up a prepaid account got a number and my brother still can't get through.
Pam Wright on 12/11/2013:
Won't take my MasterCard credit card and can't get a live person through customer service. My daughter is sitting in jail thinking I don't care because of this. I am disabled so its very inconvenient for me to get out. this is a sloppy company.
sandy on 12/15/2013:
So glad I googled this website. I WON'T be signing up! Pen and paper will have to do. -Thank you for all the info shared by others who have been wronged.
homer saylor on 02/01/2014:
After using this rip-off company when my girlfriend was in jail and using this high priced,rip-off company and after her getting out of jail, I called to cancel my account. YOU CAN NOT GET ANYTHING DONE WITH THAT RECORDING!!! And after cancelling a week later while checking my bank statement found out that it was still open and they were saying that I had reopened the aacount later the day I had closed it!!! and then would not let me into the account because they were saying there was a new passcode and since I didn't know it would not carry out my previous wishes!!!!!
Teresa on 03/06/2014:
I set up an account with scurustech on line, that cost almost $50.00 for "unlimited minutes" for a month. I received a confirmation invoice from a company named, JailCallServices. That was the last time that I could ever reach scurustech or this JailCallService even to write customer service. The ONLY contact I have with scurustech is a recording wanting me to add money for every three call's I receive. So much for unlimited minutes a month, now I'm out $48.87 for the first month and set up fee for this fictional account! I'm still paying per call if I want to receive calls what a Rip Off!!! I'm thinking about hiring an Attorney to bring a "Class Action" Law Suit! I guess these greedy companies are counting on know one doing that!
Tom Adams on 04/07/2014:
My laptop was out so I tried to put money on account with phone wanted to put 10 dollar on there at a cost of 7 dollar but fine it is what it is but it put ten cents on there at a cost of 7 dollars when I called I was told there was not anything could be done if I still from someone I go to jail ?
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how Evercom/cbs works
Posted by on
ALABAMA -- Correctional Billing Services (CBS), a division of Evercom Systems, Inc., is the largest telephone billing company in America dedicated to the corrections industry. Due to security considerations, the corrections industry typically requires that all calls made by inmates in a correctional facility be collect calls. The intent is to ensure that all calls are positively accepted by the called party. This ensures that harassing or unwanted calls are not placed to witnesses, lawyers, judges, or others. This also allows friends and family members to manage telephone bills because they can choose to not accept calls with their associated charges Correctional Billing Services does the billing for Evercom, which is the company that owns the phones in the jails. We forward these calls onto your local telephone bill, which you pay to your local telephone company, unless you are with a company we don't have a billing agreement with...which means...your phone company does not allow third party billing. Again something that is not correctional billing's fault. If CBS can't bill through your phone company then the only way to receive calls is to set up a prepay account which is done by making payments to CBS by Western Union, mail, credit card or cheque by phone. If we can bill you through your local telephone company then yes we do set a limit on your calls. This limit is set based on records from your local telephone company, payment history with our company and call patterns with our company. If you have a new phone number then chances are good you are going to have a low limit on your calls because there is no past history with our company to base the limit on. We ask that when you make payments to your phone company you call us to report those payments. The reason we ask this is because yes the phone company does pay us..BUT... they pay us once a month..one lump sum.. for all the customers we have with that phone company. Which means we don't know which customer paid how much on what phone number. So it is important that you call us when you make your payments so we can keep your lines clear for you. Reporting payments to us is also something that is in our agreements with the phone companys. They are the ones who want the customers to call us so they don't have to do it. So if that is a problem then take that up with your phone company..that is not our fault. Also by reporting these payments to us it is establishing some kind of history with our company which will in turn raise your limit on your account. Every time you report 6 payments to us we will raise your limit by $50. If payments are reported properly and on time then usually blocks don't occur. Another big issues is a high velocity block. That means if you accept over $50 worth of calls within a 24 hour period we block the line. We do ask that all the calls within the blocked time frame be paid for before we open the line again. This is also an agreement we have with the phone company to prevent so many customers from getting huge bills at the end of the month. Some customers appreciate that we do this because they either don't realize how much the calls are or just don't realize how many they are accepting. And yes a lot of customers don't like this policy but we still have to do it. We are not saying that you are a dead beat who doesn't pay your bill or that you can't afford these calls and in no way are we degrading you for this. But there is a lot of people who don't pay there bill every month on time. We as a company of our size can not play favorites. We can not make exceptions for one person and not another. So that's why company policies are in effect and must be followed by all customers equally. If we as reps don't follow this policy then your phone company could cancel their agreement with CBS and you as the customer would have to go prepay to get your calls. So in the long run I think you customers should be thankful we do follow our policy. I think that covers most of what we do. Just a few more tidbits of information for you all...we are not responsible for the rates of these calls. The rates are set by a contract between Evercom and the jail itself. Not CBS. Also if your phone company blocks your line from collect calls WE CAN NOT REMOVE THAT BLOCK we are not the phone company so they must remove that first. When a block is placed on a line it is not placed on your direct phone line...we block your phone number from the phones in the jails. The phones in the jails are ones we own so that gives us the right to do this. And we do not have a monopoly on collect calls. Monopolies are illegal in USA and there are lots of other Correctional billing companies such as MCI, Global Tellink or T-netix to name a few. we just happen to be the largest company as we do service 85%-90% of the jails across USA,also yes the website does work if you will try it http://www.correctionalbillingservices.com/
To Avoid Being Disconnected To talk on the phone with someone confined in a correctional facility, you must use a touch-tone telephone.
If you do any of these things during the call, you could be disconnected, so... DON'T:
transfer the call
put the call on Hold
use or answer Call Waiting
use a cellular phone (static could cause disconnect)
use a cordless phone
press extra (additional) numbers on the touch-tone keypad
stop your conversation for any length of time (a period of silence may cause a disconnect)
try to make any kind of 3-way call
Why Are Calls Blocked? Calls made from a correctional facility are generally collect calls. You may not be able to accept collect calls for several reasons:
A collect call restriction placed by your local telephone company may prevent you from getting your calls from the correctional facility. You must call your local telephone company to have this type of restriction removed. Please note that once the restriction is removed, it may take up to 72 hours for a collect call to go through.

A new telephone number or changes made to your telephone service (such as a temporary disconnect, changes in your telephone features such as Call Waiting, area code change, etc.) could put a restriction on your line. Please allow 72 hours from the time your number was activated or the changes were made for your collect calls to begin coming through.

If you have received calls in the past from a facility handled by Correctional Billing Services but no longer can, you might have exceeded your payment verification point. Call us at 1-800-844-6591 for additional information.

If you have a new telephone number, it is possible that the previous owner of the number requested a restriction on the line. Call us with the date when you received the number from your local telephone company, and Correctional Billing Services can remove the restriction
How to Block Your Line If you would like to prevent collect calls from a correctional facility (handled by Correctional Billing Services) from reaching you, please call us at 1-800-844-6591 and a representative will work with you to place a restriction on your line.
There is no charge for a restriction. We make every effort to stop the collect calls; however, we cannot guarantee this service for correctional facilities that we do not serve. If collect calls still come into your home from a correctional facility more than 48 hours after a restriction has been placed on your line, please call us at 1-800-844-6591 or send e-mail to support@CorrectionalBillingServices.com to see what more can be done to prevent the calls from reaching you.
About My Bill When an inmate calls your number and you answer, you should hear a brief message that identifies the call as being collect. Information about the name of the correctional facility or the name of the inmate may also be provided. You will then hear instructions to press a button on your touch–tone phone or say "yes" to accept the call. If you do not accept the call or if you just hang up, the call will not be billed to your number.
Calls will appear on your bill only if someone accepts the call. If you don't recognize the calls on your bill, please check with other members of your household or business (or anyone else who may have access to your telephone) to determine who may have accepted the call.
Rates Collect calls are considered "operator-assisted calls." The cost of providing operator assisted calling is substantially higher than the cost of providing normal or long distance calls because special equipment and services are required (equipment and maintenance, billing validation, collections, customer service, etc.).
Additionally, there is a surcharge applied to this type of service which is in addition to the applicable per-minute rate of the call.
Individual calls from a correctional facility will usually have a time limit which varies depending on the facility. While another call may be made to the same number, the surcharge will apply to each call.
The contract to provide collect call phone service to a correctional facility is usually granted based on competitive bids solicited by local, state, or federal authorities. Bidders must meet strict requirements which ensure that they can provide the necessary level of security while providing competitive phone service.
Evercom's rates are competitive and comply with all applicable state and federal regulations.
To request rates use this form
Account Charges You can check your charges with Correctional Billing Services 24 hours a day, 7 days a week using our automated service at 1-800-844-6591. If you make payment before your charges reach or exceed your payment verification point, it will prevent a restriction from being placed on your line.
If a restriction is placed on your line because you have reached or exceeded your payment verification point, you will need to pay your bill in full before we can remove the restriction.
Local Telephone Payments
If your local telephone company has blocked (restricted) your line from receiving collect calls, you must pay your local telephone bill to remove that block. You should also notify Correctional Billing Services to ensure that we do not restrict your line from receiving collect calls. To report a payment or discuss a restriction, call us at 1-800-844-6591. You can report a payment by faxing a copy of your payment receipt to us at 1-800-578-2627.
Correctional Billing Services (CBS) offers a pre-paid plan that can prevent your line from being restricted as long as there are available funds in your account. Here’s how it works. You sign up and send an initial payment of a least $50.00.
Our automated system can notify you when you need to make additional payments to prevent your line from being restricted. Payments must be a minimum of $50.00. If you choose the prepaid plan, you will not receive any further charges on your local telephone bill.
Payments on pre-paid accounts can be made through Western Union® online.
Or, you can pay in person at a Western Union Agent location near you

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StarEmpty StarEmpty StarEmpty StarEmpty Star
Unknowingly redirected and charged $15.00 for 4 min. call.
Posted by on
Rating: 1/51
TEXAS/ BOCA RATON, FL, FLORIDA -- I had set up an account to receive calls from an inmate at the Rockdale County jail.
This was about the fourth time I put money on the account because the 1-866-847-1251 or the 1-866229-6829 number would constantly call and say the account was below $ 10.00 and need to add money.
This is the same system when called would say that there would be no minimum balance until Dec.31,2012. A Christmas special the machine said.
The last time I was advised again that funds needed to be added and I followed the prompts.
Sadly, after I gave my card information and it was approved, the machine said thank you and that my $15. plus dollars was only good for a one time call.
It took me hours to get to a live person and when I did he said that unlike the person and location I had contacted when I first set up my account, he was in Florida and not Texas.
I explained what had happened and I needed to resolve the problem.
He said there was nothing I could do and that those charges were not going to be reversed.

I called my bank and was told they could not help me.
I am retired and 95% of my monthly check goes on bills. I even have letters from the Social Security office said I can work and make $ 2,000.00
dollars a month and it would not affect my check.
My reputation at 64+ is and always has been the same, honest, truthful and helping others. I cannot afford to be scammed by any company.
Please !!! In the name of GOD!! Help me. I don't know what else to do.
Thank you and be blessed.

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User Replies:
At Your Service on 12/27/2012:
I'm sure sorry you're having such a difficult time. I've been told that making calls through any jail or penitentiary system is hard and quite costly. Unfortunately, I don't believe there is much in the way of alternatives. Maybe someone else who posts here may know of one.

If I read your letter correctly, it's not the $15 you're concerned about, but the ongoing way you might be able to contact this person that's incarcerated. As it sounds, the $15 has already been spent on the phone call you've made.
jonthethird on 12/27/2012:
Phone service from jails and prisons are always expensive. Much of the money is used to provide the security devices required, such as recorders, etc, the filing of the calls and other costs.
Mikala on 01/10/2014:
Many of the prisons now offer an e-mail alternative to writing. If you know the inmates name and institution where they are incarcerated, it will show you where to find him and his X number and then check to see if they offer the email option. The prison I emailed too offered what they refer to as "stamps" for $7.00 for I believe was 14 stamps. It was cheaper to email than to mail because they give you plenty of space to write a full page letter. Some institutions offer the e-mail option for free. Some inmates have to pay for their own calls out by using their own money they earned.
Hope this helps!
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Posted by on
Rating: 1/51
This company allows you to sign up without telling you they don't service the county jails. They take your money and you are stuck with it and they do not have any live person to talk to or any venue to used to cancel the service. I put $100 dollars on the account that I can never recover.

Please Please people do not use this service! It's a rip off and takes of advantage of those who need to talk to loved ones.
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Posted by on
DALLAS, TEXAS -- This company is the only ones who handle inmate phone calls. They have a monopoly going on. There isn't another company that does. Now granted my son is in jail and is doing his time but we pay for our loved ones phone calls and all there personal things why should we be paying so much to talk to them.

All they are doing is lining their pockets, with our money. Why is that. Its unfair to all involved.
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User Replies:
raven2010 on 04/06/2011:
There are several companies that do this. Paytel an Global link come to mind.

The prisons usually contract with just one of these companies.

A percentage of the fees you pay go right to the prison, lowering the tax payer's burden to feed, cloth and shelter your son.

I'm all for anything that lowers the amount of my tax dollars that go to housing, free medical care, Internet, etc for prisoners.

lindawilkins42 on 04/20/2011:
Each facility has their own phone company such as Securus, they bill you the highest possible amount that they can. They then share half of the money with the facilities. You can beat their high fees however by using a company named theincarcerate.com I love sharing this with others who have loved ones that are incarcerated because it is our way of getting the upper hand on the private phone companies in the facilities.
con.dean on 05/11/2011:
Excuse me but my tax money is supposed to pay for these services, period. For any company to penalize and overcharge innocent family members for services that the family has already contracted with a private telephone company to provide should be illegal. I think that's called price gouging, for sure it is called a monopoly.

As far as theincarcerate.com, they get an F as they charge $20.00 per month to utilize their services. That's price gouging as well.

Come on this is the United States,I am T I R E D of everyone making money off of me just because they can. I say we raise up a grassroots campaign. After all, if they can't house them, then perhaps America really does put to many people in prison. And the question would then be, are they their because they deserve it, or because it is lining someone else's pocket?

If these two companies are any indication, I'd have to lean toward the pocket lining.

What's say America? You think this is fair? Speak up!!! Complain!!! We still have that right, don't we?!!
con.dean on 05/11/2011:
Yes, I know, it's there not their...give me a break, respond to the message and don't try to one up the penmanship. It's lousey, okay. 'nough said.
Slimjim on 05/11/2011:
Where did anyone critique the spelling? That's usually frowned upon here.
Anonymous on 05/11/2011:
Is anyone familiar with the phonecards that can be purchased in some jails?
It would be a lot less stressful but that's just my experience when a friend of mine was locked up.
con.dean on 05/11/2011:
And finally, just a quick review shows Minnard Correctional Facility posted the following:

The Industries Department of Menard Correctional Center had a net profit of $1,072,934 on sales of more than $4.1 million. This is far beyond the goals that were set...

So if the prisons are working for their jailers then they sound more like employees, thus removing jobs from the general population, hurting our economy while being used as a loud speaker to champion whatever cause the prison system wants to highlight in their latest and greatest profit making scheme. They are being denied the dignity, rights, and benefits, they would get from employment with a private company. The inmates more than pay their way as forced labor, while they pay their way as inmates and employees. The family members pay for the dubious privilege of claiming them as relatives and caring enough about them to speak with them occasionally.

Again, they don't sound like they are hurting for money. They use the prisoners to make a profit and then use the public to make a profit and then use the communication process to make a profit and lord knows what else they are doing to make a profit and,...well, I'd say they make a profit, wouldn't you?!
con.dean on 05/11/2011:
Slimjim, sorry, just get so frustrated by the spell checker police, I guess I got paranoid!

Lsalvador, no I haven't heard of the phone cards. Can you tell me more about them?

Anonymous on 05/11/2011:
If they are where your loved one is at they can buy them with money they have on their commissary books.

It works just like a phonecard out here.
con.dean on 05/11/2011:
Thanks Lsalvador, good to know. I'll have him check on those and hope we can cut some of the fat outta that pork.

Appreciate the info.
Anonymous on 05/11/2011:
My pleasure. Good luck and let me know how it goes.
Ladysaaphire on 07/11/2011:
The jail where my husband is incarcerated will send us a bill upon his release, for everything from his food, his room and board, and for the things they "give" to him as necessities including toilet paper. I can't even send things in to him, he's forced to buy things from their commissary, his shoes are worn out, they don't carry his size 14's and yet they won't let me send him shoes. Now this ridiculous Securustech is charging me full amounts for cut-off phone calls as well as a surcharge just for loading money onto their system. YES, they have us by the throats on this one. If we don't pay it, we can't talk to our loved ones. So, taxes paying for all this? That's a freakin' joke.
Doris Jenkins on 06/15/2012:
Here in Oroville Ca, Securus charges a minimum of $25, plus $6.95 activation fee. total,36.95. If you charge $50. there is still an activation fee. Then they charge $2.25 for connection fee for every call, plus .25 per minute. They disconnect you at 15 min. Of course, they always call you to let you know that you have very little left on your account. Isn't that nice of them? What a rip-off. But, what can be done?
Pari on 07/31/2012:
Nothing can be done, they all cheat the people at home, and remember these services are contracted by the jail or prison facility. The charges quoted are false but you find this out after the call is made. Seems to me anyone with a friend/relative incarcerated is also imprisoned by the companies providing phone services, pay up or shut up. Many people are in prison for lack of funds to secure a lawyer. Most public defenders are so overloaded they skim off the top the casses they think they can win and give" representation "to the rest , who usually spent some amount of time after trial. The court system is as corrupted as the criminal element and it all depends on how much money is involved.
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Correctional Billing Services
Posted on
MASSACHUSETTS -- I don't like the idea of having a limit set on the phone calls I receive. If you go over the limit by 2 pennies they will put a block on your line. What if there is an emergency and you're waiting for someone to call and of course they can't get through because of a block you're unaware of and they are too far for you to visit them. You have no way of knowing a block is on your line until Lord only knows when. I think this is a lousy phone system.........I hate it.
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Anonymous on 09/30/2003:
I paid my phone bill in full and was told that I could no longer receive collect calls from an inmate at the Newport News, City Farm in Newport News, VA!!!! It was said I owed $26 dollars , this was included in my phone bill from Verizon which I paid for in the present bill !!! I do not understand what the heck is going on!!!!!!!!!!! I was told I was over my limit and the block would not be removed until I paid my phone bill in full at which the time I called, my phone bill was paid for in FULL!!!!!!!!!!!!!!!!!! I do not UNDERSTAND!!!!!!!!!!!!!!!!!!
tlbchb on 03/23/2004:
I don't think anyone has the right to put a limit of collect calls on anyones phone unless they don't pay it. who are they to tell me how much money I spend on my phone bill as long as it is paid??
SLMELTON3 on 03/27/2004:
pahoo on 09/15/2004:
Evercom is the lowest of low in communications with billing and charges. I live 1 1/2 hours drive from the jail and am limited to 10 minutes conversations at exorbitant prices.
boyz on 09/15/2004:
It's terrible that local calls cost almost $15.00 for 15 minutes. I have an idea that may work. Email me for details.
IMTreble on 04/30/2007:
People need to contact your state senator regarding the cost of these calls. The outrageous cost charged by these correctional billing companies is punishment of the family of individuals who are in jail. These family members have committed no crime. It will take action by your elected officials to enact change to this situation.
IMTreble on 04/30/2007:
People need to contact your state senator regarding the cost of these calls. The outrageous cost charged by these correctional billing companies is punishment of the family of individuals who are in jail. These family members have committed no crime. It will take action by your elected officials to enact change to this situation.
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Evercom and Get Connected Prison Phone Services.
Posted by on
ANYWHERE,, TEXAS -- "Get Connected" prison phone service gives you a number that you give to your loved one locked up and that number they dial will ring to your phone. LIARS... Did not work... Refused to refund me my money and charged me a second month. I had to cancel my credit card. But, God don't sleep and he don't like ugly... The bank is going after them for causing me over $165 in NSF fees when I cancelled my service. Gotcha! You should be locked up in prison where you belong!! Bad Service No Service

So I decided I'd use "Evercom" or "Correctional Billing Services" same company different name.

Evercom charges 3 phone calls at a cost of $60.21???!!!

Two of the charges I never received the calls. I work for in a marble building. My cell phone which is hooked up to this service DOES NOT WORK IN THIS BUILDING. I go to work everyday at 7am. So it is impossible that these calls were made to my phone. Please credit my account accordingly. Your charges are outrageous. You've got to be kidding me that one 15 minute phone call cost $20.07.

Shame on your company for taking advantage of the people we love but hate their crime(s). At this rate I'd be broke every month. Not to mention that commissary [snip] I will have the money one day to open my own company like this and I will put Evercom and all of the other fraudlent prison phone companies out of business...

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tnchuck100 on 09/20/2009:
If they were charging your credit card how did you incur NSF fees? The two are not related.
Anonymous on 09/20/2009:
When you signed up for the service, surely they explained how their charges work, or did you not ask or think about them? You didn't expect the per minute cost for an inmate to be as low as for a law-abiding person, did you? Isn't part of their punishment that the luxuries of society just aren't as readily available? Same goes for the commissary.

Your vulgarities don't help your complaint, as cute as you think they are.

And why don't you just go to their website and click on "Dispute Center"? There's a form for about every kind of dispute you can imagine.
Eloise on 09/20/2009:
'You've got to be kidding me that one 15 minute phone call cost $20.07.'
Actually it can be since the per minute charge is similar or more expensive as an operator directed call. I wonder why the OP is having problems with each and every company she tries? One company I can understand, two companies and I'm inclined to believe we're not getting the whole story.
Anonymous on 09/21/2009:
I was going to say if your loved one would keep their butt out of prison you wouldn't have this problem. BUT, I am not going to.
Anonymous on 09/21/2009:
I'm with LadyScot!
MSCANTBEWRONG on 09/21/2009:
That's highway robbery.
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Inmate Phone Contact
Posted by on
BATTLE CREEK, MICHIGAN -- Here in Michigan we have also have to pay for an inmates incarceration through exorbitant phone charges. A good friend of mine is incarcerated and I have to pay through the nose if I want to talk to her. She is paying for what happened but why should I and her family have to pay for it too. Many of her family members are unable to talk to her as they cannot afford to pay the high rates that are charged. It just does not seem fair to those that have not committed a crime.

I would like to see something done through the legislature to abolish this practice as New York seems to be doing. God Be with Us All That Have Someone That Is Paying A Debt To Society.
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Ponie on 04/26/2009:
Hold on there, Jer. 'She is paying for what happened...' Well, I live in Michigan and *I'm* paying also for what she did in the ridiculously high tax payments I have to shell out. At least you get to talk to your friend(?). What do I get for my money? Absolutely zilch! If ever our do-nothing legislature decides to do something, I certainly hope it will be worthwhile and not something as silly as making it more convenient for prisoners to talk to their loved ones. Ever hear of writing a letter? Or can't she read? She's paying her debt to society? How about paying her debt to the taxpayers of our almost broke state.
Anonymous on 04/26/2009:
I really want to feel sympathy for people who are handcuffed by these jail-telephone conglomerates. But my thoughts always turn to the fact that a person is in jail for committing a crime and shouldn't their freedom be restricted, including the freedom to make telephone calls? Of course, inmates should be permitted to speak to friends and families, but perhaps the solution is to limit calls and write letters. An old-fashioned letter is something your friend can read more than once, lasts forever and won't cost you any more than the price of a stamp.
BokiBean on 04/26/2009:
You don't have to feel sorry for them, but people pay for these services and they should get what they pay for....especially since they're not the ones in jail.
jktshff1 on 04/26/2009:
Good points all.
DigitalCommando on 04/26/2009:
Once again we have people who fail to grasp the issue at hand. The people in prison are paying their price. The issue at hand has NOTHING to do with them. It has everything to do with the NON-crime committing person who is not in prison that is burdened with an excessive fee from a rip-off wannabe phone company. Get it now?
old fart on 04/26/2009:
AMEN Ponie!
Anonymous on 04/26/2009:
No DC, as long as people post about their friend or loved one being in jail, it is too difficult to look past the fact that he/she must be a loser of society and should have no rights whatsoever.
DigitalCommando on 04/26/2009:
JBC, the world needs cold-hearted people too so we can be reminded how not to live our lives! And you know that if one of THEIR loved was put in this situation they would still feel the same right? Kind of reminds me of that Senator lady who so heavily defended the Bush wiretapping activities until she found out the NSA was tapping her. Now she calls it "an abuse of power".
*Brenda* on 04/26/2009:
People who commit crimes have to realize that they are hurting other people. THEY hurt their family and their loved ones. Personally I don't feel that they should be able to talk on the phone at all. They can write letters.
old fart on 04/26/2009:
Prison sentences are supposed to be a form of isolation...
It gives no one the right to communicate by telephone...
Anonymous on 04/26/2009:
Exactly, DC. I always find it funny how everyone is quick to offer up their opinion...that is until they find themselves in a situation that may make them think differently.
It's a proven fact that inmates are more likely to rehabilitate and move away from a life of crime if they are offered programs and classes as well as all forms of communication with their loved ones.
But, let's keep them isolated, without any contact or help of any kind, so they can get out and come right back again..now that's a great way to spend our tax dollars if I do say so myself.
Anonymous on 04/26/2009:
Are prepaid cards an option, or do these companies have exclusive agreements with the prison systems? I'm not sure how it works....
Nohandle on 04/26/2009:
I've flip flopped on this issue. When I first joined and read the first prison telephone billing system complaint pretty much gave the OP my opion, having been a victim of a crime. Burglary, B&E, and I was mad as a hornet..still am for that matter. It was explained to me at the time from another member a lot of this cost had to do with monitoring of the calls. The prison system in your area contracts with the telephone services. Seriously, if you have a complaint with the charges, contact them.
phuque on 07/06/2010:
OK so what you guys are saying is that the people who love people who commit crimes should pay for that crime too? those companies aren't doing anything other than making a profit and victimizing people who have already suffered enough. that money doesn't go to the state it goes into peoples pockets. those phone calls have nothing to do with the person who committed the crime and everything to do with the families of those people who love them and miss them very much some of whom will never see them again in this lifetime. and you think its aallright to profit off of that kind of pain? don't you think the families have paid enough? don't you think they have suffered enough without these prison industry companies making them pay more and suffer more? it should be more expensive for them to talk to their loved ones than anywhere else in the country because that person broke the law? for that matter who among you hasn't broken the law? never drank and drive? never jaywalked? never downloaded something free on the net? who even has the right to throw stones, very few people I have met. victimizing the families of people who are locked up is WRONG its the worst kind of wrong. those people have done nothing and now they have to pay the practice makes me sick I have to pay 25$ to talk to my girl for 30 minutes. I didn't do anything I have to work my ass off overtime just so I can afford to talk to her I hate my job but I love her enough to do it, but it isn't right why should I have to pay 83 cents a minute when everyone else is paying 10 ? what exactly did I do? grow up personally I sent a letter to obama saying that victimizing families of incarcerated americans is wrong. maybe hell do something about it
PepperElf on 07/06/2010:
"the people who love people who commit crimes should pay for that crime too"

The "Prison Industry" is making them suffer? O_o

And keep in mind the higher costs are often used to keep the prison running, which means less tax money that has to be spent.

So this means the average citizen isn't being forced to suffer the economic burden when they had nothing to do with the arrest/conviction in the first place.

so yes, I do feel this is right.

It's all about making your choices and living with the consequences.
jktshff1 on 07/06/2010:
NO, but the people who committed the crime are responsible for all the stuff they are putting their loved one's through. It's called responsibility for your actions. The companies you are referring to saw a "need" and are fulfilling that need (ain't capitalism great), in addition to paying the facility a "commission" for lack of a better word, which contributes to the upkeep and maintenance for the individual incarcerated. That also means less tax dollars for paying for the inmates tv, food, medical needs, guards, place to sleep etc.
I have no sympathy for someone who has been convicted for a crime. It was of their own choosing that they are in the position they find themselves.
I do feel sorry for their loved one's predicament that THE CONVICTED CRIMINAL put them in. If the CRIMINAL had not broke the law, the loved one's would not be in that position.
Put the blame where it lies with the criminal and not the "system".
jktshff1 on 07/06/2010:
dang, JohnInSoCal...I miss him.
DebtorBasher on 07/06/2010:
Me too!
phuque on 07/06/2010:
they didn't see a need they saw an opportunity to profiteer that money doesn't do a damned thing for covering the cost of the prisons wake up what are you people really that blind? do your research man. better yet wait till youre in the position to be victimized by it. wait till your son or daughter or dad or mom are in that situation then see how you feel. probably the same people that think it was totally allright for Coca Cola to fund government death squads in Nicaragua too yes? let me guess you all think we should just nuke the middle east too right cuz they deserve what they get too? wake up you people are so blind its amazing wake up. take some time your on the internet right now research this stuff before you blather bot a single one of you knows anyhting you are taking about. the prison system is about making a buck you think your tax paying dollars have anything to do with it? its a business and trust me they make more laws to keep that business running. read about the governor who got very wealthy in tn for taking stock payoffs from icc in order to make prisons a private business. ya that's right its a business and they are profiteering off the criminals and the victims. you know what happens to the stuff they get that crminals steal? they auction it off. ya it takes years beofre the person gets the chance to pick the stuff back up, and if they don't do it in a cetain time window it gets auctioned off. and trust me when I was doing drugs I sold tons of dope to prosecutors and lawyers the system is corrupt and by buying into this bull**** all you do is perpetuate the injustice in America. pot is legal in 12 states yet they other states are still puttingpeople in prison for it why? Idaho you can do 7 years for residue in a baggie. 3 people can say yu did something and it will end in conviction regardless if those people are in jail and making a deal for a lighter sentence. so 3 crimanls can say you sld them drugs to get a lighter sentence and the conviction will stand. a huge percentage of people are getting off of death row due to dna eviedence proving them innocent so Texas made it so you get executed faster so that people don't get freed before they get killed. Texas murders 2 people a month average how many of them are innocent? or don't you care? continue to be blind for all I care I just hope you don't have to suffer some day because of it
PepperElf on 07/06/2010:
" better yet wait till youre in the position to be victimized by it. "

Why does everyone assume that those who agree with how the phone system works ... is suddenly going to end up in jail or have a relative going to jail?

As if it's some random thing that just MIGHT happen to you?

As if the phone company just randomly pulled someone into the jail in order to have their family pay the bills?

Yes, going to jail puts stress on the family.
What's sad is when the person getting arrested doesn't give a crap about it until after he or she goes to jail.
jktshff1 on 07/06/2010:
Nope, I just want them to nuke Afghanistan, the only thing that place has contributed to the world society is poppies and a haven for terrorists.
Barkin' up the wrong tree phuque......I really don't care what happens to a convicted criminal. I do feel sorry for the situation THE CRIMINAL put their loved one's in. My own brother called to bail him out...told him no...he did the dui....let him pay for it.
These companies are creating jobs, infusing money into the economy and ARE, despite your objections, contributing to the gubment facilities that they work with.
Anonymous on 07/06/2010:
I was watching lockup the other day on MSNBC its a prison type documentary program.

They showed this one inmate throwing stuff around yelling and cussing out the guards cause they turned of his cable in his cell for bad behavior. What the heck is an inmate doing with Cable in the first place
jktshff1 on 07/06/2010:
Heck wally, they got better medical care than most honest, hard working, LAW ABIDING, US Citizens.....and we are paying for it.
Anonymous on 07/06/2010:
JKT, those terrorists at Gitmo get better health care then most Americans.
jktshff1 on 07/06/2010:
Anonymous on 07/06/2010:
Oh just shoot me.
Take your rumproasts to jail vs the emergency room/neighborhood health clinic and see who provides the best care.

biomajor on 07/06/2010:

I would personally keep track of every cent I spent and present the criminal with a bill that they should repay after their release.
biomajor on 07/07/2010:
I'm 41 and none of my relatives have ever been in prison. A former brother in law was in jail for a DUI overnight, but my SIL divorced him.

I don't know where you live that this is the norm, but education is the key to staying out of trouble. It leads to better jobs, better futures and a better life. You should encourage those heading down the wrong path to go back to school, learn a marketable skill, and make something good happen for themselves, before they end up in prison which will effectively end any hopes for a future. You should probably look into furthering your own education if you honestly feel as helpless as you sound.
PepperElf on 07/08/2010:
wow. now we're being called "dumb" and are being sworn at

all because some of us pointed out that people in prison create their own messes
and that THEY are the ones hurting their families

and that you don't just trip and fall into prison
nor does the phone company put you thereby random selection

the thing is... you want us to carry the "don't hurt the family" flag.

but you know... the people who got arrested were the ones who were supposed to be caring about their families. It's part of being responsible with your own actions.

personal responsibility
jktshff1 on 07/08/2010:
"I would personally keep track of every cent I spent...."
biomajor, that has got to be one of the best answers posted on one of these complaints. +1000
Alain on 07/08/2010:
BA definitely.
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The Blind Leading The Blind !
Posted by on
DALLAS, TEXAS -- I have a home phone which I used to except correctional billing calls from a local jail. Evercom from time to time would put blocks on my phone and would tell me that I could purchase a pre-paid account although my home phone bill was paid every month. I would ask them to remove the block and that seemed to take an act of congress to get that done and for no apparent reason that the block was put on. So they suggested because I wished to receive calls immediately that I should get a pre-paid account. I purchased a pre-paid account for $100.00 for my cell phone and the block was taken off of my house phone. The problem was that once the pre-paid balance was spent that they put a block back on my home phone again. I called them and they said that I needed to pay an additional amount other than the $100.00 and should send a money order to them or Western Union them the money and they would take the block off but only after they received it in Dallas, Texas and the amount was for $8.40 plus you must pay an additional amount for sending it through Western Union.

All I wanted was to talk to my children and they were allowing my pre-paid account to go over that which I clearly put on my card. Should not pre-paid mean prepaid? If you buy a pre-paid card at Walmart for $100.00, they will not allow you to charge extra to that card. How is it that they want to put a block on my phone and lose money they were clearly getting to rather make me immediately put money on a card so that I suppose they could get their money instantly. GREED!!! They would not allow me to pay the $8.40 on my card...They said I had to at least purchase $50.00 of more time to my cell phone. I think it is a shame that we are doing business with such clearly ignorant people as they are.

I think they are raping people! I think the Better Business Bureau or someone should stop this nonsense. This Greed in business and stupidity will surely cause a nation it's downfall. I obviously am complaining in hopes that someone can direct me to the head of this company in hopes that I can look eye to eye with what must be a monstrous human being! Sincerely,

Janet Wilhoit
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Rip Off
Posted by on
BROOKSVILLE, FLORIDA -- This company is a joke. I have a $100 spending limit and the minimum payment claimed by them is $50 plus a $6.95 processing fee. I had an account balance of 64.49 and only paid the minimum $50 which left the $14.49 on the account. My account was block by them. The supervisor told me I had to pay the rest owed of $14.49 and use a different credit card because only one payment per card could be used each day. I went down to the bank and took out the money went to another bank I rare use and put the money in that account. After driving around town to do this I arrived back home to make the 14.49 payment which they wanted another 6.95 to do so. Then the payment failed! The supervisor (which takes for ever to reach) HOLD HOLD HOLD and more hold time, informed me that only one payment could be made per day, however I could make a Western Union payment for the 14.49 to un block my $100 dollar spending limit account. I found a W.U. and then had to call them back because the info to WU was given to me incorrectly.

I made the payment and got the MTCN# called them back to verify payment was received to be told that my account had to wait for the payment to process even though they saw the payment was there. This would take up to 24 hours!!! plus the $13 to make the WU payment. So again I was on HOLD for a supervisor who could do nothing more than say she was sorry for my inconvenience!!!! So the long and the short of it is, my loved one will have to wait another day to talk to me and his family. There really should be federal investigations into this company. If we are forced to use just one company to have communications with inmates, at minimum the government should make sure we are not taken advantage of.

Should you ever have to call them, you would be very lucky to reach them. After going through all the prompts and directions over 90% of the time you end up with a message that says all rep's are busy try your call later and the phone hangs up. Very frustrating. When desperately trying to understand the rep's English through their accent (most of the time) if you ask for a supervisor, they place you on hold for several minutes and then come back and say it will be just a few more minutes. I think they do this so you will get angry and just give up. If you don't give up like I didn't be prepared for the over and over comment that they are sorry for your inconvenience.
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jktshff1 on 01/22/2009:
jktshff1 on 01/22/2009:
click on the related reviews. save all a lot of time
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