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Correctional Billing Services
Posted by on 06/04/2003
MASSACHUSETTS -- I don't like the idea of having a limit set on the phone calls I receive. If you go over the limit by 2 pennies they will put a block on your line. What if there is an emergency and you're waiting for someone to call and of course they can't get through because of a block you're unaware of and they are too far for you to visit them. You have no way of knowing a block is on your line until Lord only knows when. I think this is a lousy phone system.........I hate it.
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Posted by Anonymous on 2003-09-30:
I paid my phone bill in full and was told that I could no longer receive collect calls from an inmate at the Newport News, City Farm in Newport News, VA!!!! It was said I owed $26 dollars , this was included in my phone bill from Verizon which I paid for in the present bill !!! I do not understand what the heck is going on!!!!!!!!!!! I was told I was over my limit and the block would not be removed until I paid my phone bill in full at which the time I called, my phone bill was paid for in FULL!!!!!!!!!!!!!!!!!! I do not UNDERSTAND!!!!!!!!!!!!!!!!!!
Posted by tlbchb on 2004-03-23:
i don't think anyone has the right to put a limit of collect calls on anyones phone unless they don't pay it. who are they to tell me how much money i spend on my phone bill as long as it is paid??
Posted by SLMELTON3 on 2004-03-27:
Posted by pahoo on 2004-09-15:
Evercom is the lowest of low in communications with billing and charges. I live 1 1/2 hours drive from the jail and am limited to 10 minutes conversations at exorbitant prices.
Posted by boyz on 2004-09-15:
It's terrible that local calls cost almost $15.00 for 15 minutes. I have an idea that may work. Email me for details.
Posted by IMTreble on 2007-04-30:
People need to contact your state senator regarding the cost of these calls. The outrageous cost charged by these correctional billing companies is punishment of the family of individuals who are in jail. These family members have committed no crime. It will take action by your elected officials to enact change to this situation.
Posted by IMTreble on 2007-04-30:
People need to contact your state senator regarding the cost of these calls. The outrageous cost charged by these correctional billing companies is punishment of the family of individuals who are in jail. These family members have committed no crime. It will take action by your elected officials to enact change to this situation.
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Impossible to communicate with them
Posted by Pj-here on 07/29/2011
DALLAS, TEXAS -- I have been attempting to get complete information on exactly how much this company charges for their services. A distant relative is in a Kansas jail awaiting trial. Mind you, he has not been convicted of anything. He and his family do not have money to pay bail bond, so poor guy has to sit in jail awaiting trial. That jail only allows the inmates to make phone calls collect using securustech.net. I have scoured their website and called their 800 number trying to find out exactly how much they charge. It is impossible. You cannot get clear information without first setting up an account, and it seems as if they start charging you immediately just to set up an account of any type. I sent them an email, and got an auto-respond message back asking for my account PIN. There is something very, very wrong with this situation. It would be very easy to set up a googlevoice account for FREE. To require everyone to use this system before they can communicate with an inmate strikes me as unconstitutional.

Based on the inability to connect up with a live person just to answer some simple questions does not bode well for the type of service one will get from this company.

And that they do not clearly list all their set up fees and charges on their website, gives cause for concern that they are gougers and have dishonest billing practices.
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Posted by Skye on 2011-07-29:
Maybe the FAQ'S can help answer some of your questions regarding the price of calls.

Posted by jktshff1 on 2011-07-29:
good reply Skye, better than what I was thinking.
Posted by raven2010 on 2011-07-29:
Skye is right--they have very detailed info on their site=---fees are very clearly indicated

Posted by John on 2011-12-01:
My a friend or mine was arrested and they use the some system hours on the phone trying to setup an account with them just to get my master card isn't able to go through their system in I know I had money in the account and it works.
its a rip off I bet they make at least 12.50 profit off each call and you don't get credited for the time not used. If anyone should be in jail its the owner and the ceo's of securustech!!!
Posted by travis on 2012-02-21:
This company is unprofessional and a rip off. you can't speak to anyone without having an acct. once i set up an acct, my acct was blocked and i asked why and their reason was i need another phone service provider....no clear reason as to why. stay away from this company if you can. FYI they are expensive, fees,fees,fees!!
Posted by kino on 2012-08-29:
yes i am going through the same problems with securustech in kentucky. they are ripoffs. i even changed my phone no. from al to kentucky and they blocked it.how do they know where you are calling from if you have a local number???
Posted by stan on 2012-10-12:
Do not use this company. They rip you off! I could never receive the calls. They closed the account and took my money.

You can't even talk to anyone.
Posted by A friend on 2012-11-12:
Thet are the most unproffesional suppose to be phone service center I ever dealt with they need to be shut down.
Posted by Zonda on 2012-11-13:
They block calls illegally and want to charge $14.99 a call to speak with the inmate. You can report your experiences with the FCC at www.stopsecurus.org
Together we can stop this company from their illegal activities!
Posted by George on 2013-02-05:
This is appalling. You can not get any rate information from the live calls or from the internet. It is a total scam and something should be done to stop this. They are making a $14.00 profit off of every call. They are taking advantage of people when they are down and have no other choice. They have a monopoly over the phone service and this should be illegal. I would imagine that there are people in high places getting kickbacks from this company to operate this way. I hope someone has the power and the knowledge to investigate this. These people are the scum of the earth.
Posted by linda on 2013-06-01:
i put money in ...2 days now.. no phone calls....
Posted by Patricia on 2013-06-06:
RIP off. I opened an account and now I can't receive calls . No matter what time of day you call you cannot get through. Inmates were better off with consolidation.
Posted by Don't deserve calls on 2013-06-09:
Why in the world would you people go thru all the aggravation and more importantly spend that much money on an incarsarated person ... They are there to be punished . In reality it is you people being punished
Posted by Wait til it happens to you... on 2013-06-11:
Our loved ones deserve support no matter what they did. In many cases, these people have not been to trial, only accused. Goes to show how much you know about the legal system!
Posted by marie on 2013-06-13:
fortunately my experience has been somewhat good I listed my number as well as three other phone numbers on my account and so far my brother has been able to call just my number but it's better than nothing. And the cost has been reasonable. But when I added my moms number both on the automated phone number as well as online 2 times now it still doesn't go through. A son deserves to talk to his mother this is driving both of them crazy. Not to mention all situations are different and my brother has a supportive loving family that are going through hell with my brother being locked up in an overcrowded prisons. These phone calls meaneverything to him
Posted by Adrian hicks on 2013-06-18:
Yea they took my money as well and they said they would return it to me in 4 weeks and I still haven't received my money back and you can never talk to a live person my advice is not to use them they are a rip off and very bad customer service
Posted by edna on 2013-06-20:
i got call on yesterday none of my imformation was correct after setting up an account for my son. but they wanted me to pay on the account.They said my e-mail and pin number didn't match with what they had on file so they couldn't give me any imfro. now i know that i know my e-mail and pin number also the zip code where. WOW but they said i could pay on the account.and as for the person that made that negative comment Im sure glad y r not the judge the Lord is y inever done nothing wrong in my life hypocrite i sure hope y don't have to go through none y want make most likely.
Posted by renee on 2013-06-25:
please report all your stories to the FCC. This is the only way to change the jail or prisons use of this company and or stop this company.
Posted by Don't give then account numbers on 2013-06-26:
I opened a account July 2012 an closed it December 2012, due to person being moved an that place not using secure or whatever con name they use. Anyway I opened it up in May 2013 cause my friend got moved to a place where only this is available. But it's late June no calls. So I find out almost July now that all the money I put on the account during July 2012 to December 2012 they said they didn't get payed. I've been on phone 6 days in a Rome for hours telling them I have my bank statements to show everything was paid. Then they said someone didn't authorize the money comeing out of bank when I'm looking at my banker an 1 year of statements. I mean come on. I went back to pen a paper cheaper less stress inmates don't like but I can't help that. If I was u I wouldn't use this company the prisons are in with it that's why it's the only way to recieve calls. In western KY the jails an prisons sell phone cards never had a problem. I'm trying to get my baby moved out of that place to a better in western Ky. Again do not use this company it will cost u money an hurt feelings.
Posted by LSOTO on 2013-07-01:
I too, opened an account and put $25 dollars, my son was out before and did not make any calls or used any of the money....now, I cannot even get a full refund, I checked their website and asked you to click here to chat live...they have me going around in circles.Truly they are a scam!!!!!
Posted by lynnettachristie on 2013-07-08:
I payed $68 for a serve, but couldn't here from my mate, on 7-3-2013. On 7-6-2013 my mate try to call again. and it says from fed jail and I pay $15 and still have not talk to my mate. Whats going on ! Can I talk to anyone not a machine.
Posted by GoDDess on 2013-07-15:
Just remember folks. You can add money to your loved one's account through commissary. They can buy phone cards on their own. This is the best way to stay in contact. To the fool that lives in a glass box. Whe the comes and you need that phone call. You will not have one.
Posted by THE TRUTH on 2013-08-01:
Bottom line is when it comes to jail, you don't get loyal treatment, jail calls has always been high, they run a business, you can complain, won't do no good, they put in bids to be able to provide this service and the federal government accepts their off, the government already know their fees, but if you want to talk to your loved one, you just gotta roll with the punches, unless you been locked up you have no idea how it feels to not be able to talk to someone, if you are perfect well guess what you have kids, grandkids, and more to come, it might come back to bite you, the Web page has a call rate calculator use that, and read the fine print, but you can either use the service or you don't
Posted by tamara smith on 2013-08-02:
This is so wrong to take advantage of people shamevon them wonder how many people they stole from
Posted by Caught up in their scam on 2013-08-03:
I was referred to securus by the phone company. My son could not get through so I closed my account. I'm almost certain that I won't be getting my money back since no one answers the phone or the live chat. I'll be calling the phone company back tomorrow to let them know that the company they promote is a scam.
Posted by Peggy Deffenbaugh on 2013-08-23:
I put $ 30.00 in an acct for my grandson on 8/17/13. As of today 8/22/13 he has not been able to make a call to me. Recording says insuffient funds.have tried customer service 3 days in row and no answer except ongoing recording about wait time ,someone will be with me in a moment, etc etc. Tonite I held for 65 min and never got a person. Also online message said would send a password to my email---never came. I am contacting the States Attorney office to report this RIP OFF company!!
Posted by Nesie on 2013-08-23:
Yep, couldn't agree more. I called once and was on hold for over and hour. They were probably closed and did change their phone system. The rates are through the roof. Everytime you put money on the account there is a $6.95 fee just to add money plus, every call there is a 2.80 per call connection fee and it is .41 a minute, That is the rate for Cahttanoooga anyway. I agree, they should not be allowed to get away with this.
Posted by csweeny.1 on 2013-09-20:
securustech.net inmate telephone services
suck! They are always creating dropped calls and robbing the money from my acct.
I'm calling the FCC and the states atty.
Posted by Gail on 2013-09-27:
Just as privatized jail facilitites are making it worse for prisoners and encouraging more sentencing, so Secristech kicks prisoners' families in the teeth. Does greed know no bounds.
Posted by lee on 2013-10-08:
This company is no good,they do not know how to give out information. Not only that,i gave a payment charge by them thru money ,cause they gave the info to sent it by moneygram, advised by securus ..and after a week waiting for the payment to go thru ,moneygram return the payment they did not sccept.securus said sent it by our collection agency and i did exactly that ,,pay with a mastercard..wait a few days they said .now i just call for my status and they tell me ..how was that cause they dont have a collection agency..i ask ti speak to a supervisor and i was speaking in spanish and she said o sorry our spanish supervisor is not in until tomorrow,..only have and english speaking supervisor ,for her suprise i said in english ...is fine i will speak to him ..and finalling wait in the call for 20 min to have them hang on me. Incredible but true..securus billing company is no good....
Posted by Trista on 2013-10-17:
Securus SUCKS!!!!! They are nothin but a rip off!!!!! I can't believe how unprofessional and rude these people are, that is when you finally are able to talk to a real person.. I hope this company gets shut down!!! All they want to do is steal and take advantage of peoples hard earned money. Just so we can speak to a loved one in jail.. Securus you should be real ashamed of yoursef!!!
Posted by pat on 2013-10-23:
I have been trying to reach secures for a week now! I applied for a different phone service which is called cheap jail calls.I was told to call secures and give them the phone num that cheap call gave me to give to my husband so he would be able to call home , and I have not yet been able to speak to either phone service,and they have already taken my money.im starting to think these phone service are all working together.(I just want to talk to my man)
Posted by cardarel Alexander on 2013-11-01:
Sset up a prepaid account got a number and my brother still can't get through.
Posted by Pam Wright on 2013-12-11:
Won't take my mastercard credit card and can't get a live person thru customer service. My daughter is sitting in jail thinking i don't care because of this. i am disabled so its very inconvenient for me to get out. this is a sloppy company.
Posted by sandy on 2013-12-15:
So glad I googled this website. I WONT be signing up! Pen and paper will have to do. -Thank you for all the info shared by others who have been wronged.
Posted by homer saylor on 2014-02-01:
After using this rip-off company when my girlfriend was in jail and using this high priced,rip-off company and after her getting out of jail, I called to cancel my account. YOU CAN NOT GET ANYTHING DONE WITH THAT RECORDING!!! And after cancelling a week later while checking my bank statement found out that it was still open and they were saying that I had reopened the aacount later the day I had closed it!!! and then would not let me into the account because they were saying there was a new passcode and since i didn't know it would not carry out my previous wishes!!!!!
Posted by Teresa on 2014-03-06:
I set up an account with scurustech on line, that cost almost $50.00 for "unlimited minutes" for a month. I received a confirmation invoice from a company named, JailCallServices. That was the last time that I could ever reach scurustech or this JailCallService even to write customer service. The ONLY contact I have with scurustech is a recording wanting me to add money for every three call's I receive. So much for unlimited minutes a month, now I'm out $48.87 for the first month and set up fee for this fictional account! I'm still paying per call if I want to receive calls what a Rip Off!!! I'm thinking about hiring an Attorney to bring a "Class Action" Law Suit! I guess these greedy companies are counting on know one doing that!
Posted by Tom Adams on 2014-04-07:
My laptop was out so I tried to put money on account with phone wanted to put 10 dollar on there at a cost of 7 dollar but fine it is what it is but it put ten cents on there at a cost of 7 dollars when I called I was told there was not anything could be done if I still from someone I go to jail ?
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Posted by Stacie loulou on 02/17/2006
ASHLAND, KENTUCKY -- Evercom is the only damn company that provides calling cards/billing services to inmates and their families. I thought there were laws in this country against monopolies.... like ticketmaster and the like... anyway for 25.00 my fiance can call me 4 times at 15 min per call wow thanks evercom ! I know me and my daughter greatly appreciate it because god knows everything else on commisary is sooo cheap like 3.00 toothbrushes and 20.00 headphones you can get at wal mart for 5.00. I am just outright apalled.
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Posted by KateM on 2006-02-17:
How dare prisoners be expected to pay for expensive phone cards! How can this company get away with this injustice? My God if we're not ensuring our prisoners can make cheap phone calls-then what the hell is this country all about?!?!!?
Posted by CandyPickletoes on 2006-02-17:
Stacie, your report is ridiculous! You know, people go to prison for being less than up-standing individuals. You are lucky your Fiance is even given the opportunity to call at all.

It doesn't seem that prison is a deterrent for crimes any longer. What with TV, Cable, VHS, Computer access, college access...more than what some of our upstanding, poorer people can not afford. If I were a homeless man with no family to speak of, I'd commit a crime simply to go to jail as it would seem to me to be a better place to live than on the street. Three hot meals per day and all the luxuries of home! Fortunately, I am not homeless, nor am I a man so I don't have to worry about it.

I'd say your first step would be to get rid of the problem holding you back (your Fiance) and move on with your life. JMHO, of course.
Posted by Anonymous on 2006-02-17:
Aren't prisons monopolies?
Posted by DebtorBasher on 2006-02-25:
They charge those rates to prevent drug dealers from using the phones to continue their dealings in prison...period!
Posted by tiptoe on 2006-11-30:
Shame on the rest of you! People in jail have families and friemds(THEY pay the phone bills!) who have done NOTHING wrong and want to hear from their errant loved one. We don't stop loving them because they made a mistake! Evercom charges a LOT of money for ME to pay to talk to MY SON who is in jail! Yes he made a mistake...nothing serious, but I have to pay for it to this company who charges so much. I agree with the initial poster! But I don't hate them, I just don't like their predatory practices. THAT shoud be illegal!
Posted by ashpico on 2007-01-19:
I am on the site cause I was looking into setting up an account which I will not do now but how can anyone judge ppl for being in jail there are alot of mistakes that can be made to put you in there you cannot judge anyone by those. So all you ppl who are talking about oh well its their own fault how would you feel if that was your friend or family member? How would you feel if you made a mistake in your life and oh well nobody can talk to you cause they can't afford to.
Posted by progressivepatriot on 2007-02-16:
Stacie, you’re right. The inmate calling system and the commissary system are both exploitative.

Clearly, most of the people who replied to your message have never had any experience with the prison system. I envy them their ignorance. I liked it better when I was blissfully ignorant. For 50 years, I knew no one who had had been arrested, much less imprisoned. That all changed last year when my drug-addicted niece was arrested, convicted, and incarcerated. Now, it is up to her family to send her money so that she can buy things like shampoo, toothpaste, toothbrush, deodorant, underwear, etc. at prices that are exorbitant (a trial size bottle of shampoo costs $5.00).

Inmates who behave well—treat the guards with respect, break no rules, and do their work well, consistently, and without complaint—are given the privilege of making phone calls. Of course, they have to call their loved ones collect. Their families or friends, who are often not responsible for the inmate’s actions, can choose not to accept the call. However, some people do not want to abandon the inmate, so they accept the charges, hoping that with continued support, their family member or friend can turn his or her life around.

Evercom charges $2.49 bill processing, $3.05 for Universal Service Fund, and $1.00 for Administrative fee plus $3.95 for the first minute and $1.00 for each minute after that. An 8 minute call from my niece cost 17.61.

Companies that provide phone services at correctional facilities should make a profit, but they should not be permitted to be robber barons.
Posted by nicolasa on 2007-05-30:
i'm gonna tell all of you the same thing i've posted in others people's complaints. don't talk down on them for being locked up. they are paying the price so they should be allowed to talk for family/friends without being charged a whole lot of money. *STACIE* just so you know i agree with you. but why do they have to call collect if they are using a phone card? the jail here doesn't do that. but the one where my friend is currently in does that. evercom is just a stupid company ripping people off & needs to be stopped
Posted by Anonymous on 2007-07-01:
Evercom systems inc is no better than the inmates they claim to be protecting us from and if all you self-rightist a-wholes think you are above it all, then you just fell for the propaganda that the government and the prison system want you to fall for. You are paying for all this crap anyway!

When the tables turn remember that which you judged will be used to judge you!
Posted by jenbear78 on 2007-08-06:
I just came across this site and I was going to start a new account throu evercom but im not sure if i want to now. My fiancee just went to jail today and I didn't realize that i had to pay money out of my own pocket and start an account throu these ppl just so he can call me collect, how stupid! Im sure he will get out tomorrow but still just not being able to talk to him upsets me.
Posted by Rick_pdx on 2007-12-04:
I have also had experience with these Evercom people. I supposedly had an account with $100.00 available credit, billed to my phone bill. Merely by calling them up to inquire about bills and to get credit for calls that were disconnected, and just by ENTERING MY PHONE NUMBER, they automatically set up a new, "pre-pay" account and cancelled my old one, without my knowledge. Of course, the "pre-pay" account requires a $50.00 charge on a credit card, plus a $6.95 "processing fee." If you don't use up $50 worth of phone service, they will refund it, via snail mail and a check, when they get around to it. The $7.00 fee for the privilege of using your own credit card is not refundable. Needless to say, I was annoyed that my Evercom service got swtiched like this. But that seems to be the way they do business. When you complain, they have no response, they just say "Thank you for calling Correctional Billing Services" over and over, like robots.

There are always people who are greedy and amoral who prey on others. As others have said, it is not prisoners who are paying the price here...it is their friends and families. The company also goes to great lengths to avoid any human contact...their customer service line has a series of options that involve either giving them credit card numbers of bank account numbers. This is part of a publicly held corporation. The following is PUBLIC INFORMATION about the parent company of Evercom, Securus Technologies:
Keith Kelson, Chief Financial Officer
Richard Falcone, Chief Executive Officer
Securus Technologies
14651 Dallas Parkway 6th floor
Dallas, TX 75254
phone 972-277-0300
email corporate@securustech.com

Let them know what you think of their unethical practices.
Posted by Rick_pdx on 2007-12-04:
This was buried in my last posting. Here is real contact information for Evercom Systems. They are a public corporation and this is public information available on their website.

Keith Kelson, Chief Financial Officer
Richard Falcone, Chief Executive Officer
Securus Technologies
14651 Dallas Parkway 6th floor
Dallas, TX 75254
phone 972-277-0300
email corporate@securustech.com

Let them know what you think of their unethical practices.
Posted by kykrebs on 2007-12-11:
Wow, I can't believe how judgemental and rude people are being about your situation. I'm sorry, and I understand- my boyfriend has been an inmate for 4 months now, and my number was blocked by evercom because I haven't made an account with them. Unfortunately I was misinformed by the workers at the jail, and I was buying $15 phone cards (30 minutes each) and I was never told to set up an account. I called evercom this morning to see why my boyfriend is no longer able to contact me after I gave him $60 for phonecards, because he has been calling, but as soon as I pick up it cuts us off. The woman told me that in order to talk to him, I have to pay $65 or something ridiculous, and there is no way of getting around it. Luckily, he is getting out in about a month, and my parents only live an hour away, so I can still talk to him using their phone.
I don't think it's ridiculous that we expect to be able to keep in contact with our inmate significant others, it's not our fault that they have gotten into trouble, and it also does not make them a bad person. Everyone makes mistakes, and unfortunately my boyfriends' mistake was one that he made in high-school and is paying for now, 4 years later, because the police in our area didn't put a warrant out for him until an entire year after he committed the crime and by that time we had moved to a different state. When we came back to visit family they recognized him (very small town) and then he was punished.
Posted by Anonymous on 2007-12-11:
kykrebs, if you didn't read my post then know that I here what you are saying and I agree 100%. If we want to support crime then we must put crime in control (Evercom) and let them destroy the people that are paying for their mistakes and their families it is truly a sad situation when we make people worst by letting a corrupt system profit off of the people and justify it by saying “we don’t care”.
Posted by Bikergirl71 on 2008-05-15:
For all you people who think its ok for this company to overcharge inmates and the families let me tell you! Dont express your opinion until one of your own get addicted to drugs and ends up in jail. It can happen to you! being able to talk to the family is the only thing getting my son to the point of accepting he is an addict. They might not make the right choices but they still deserve to be love and communicated with. I am getting a 2nd job just so I can afford to talk to him. Evercom over charges and takes advantage that you are stuck and have no choice but to pay thier price. I hope all you people who were being smart butts never have to deal with a love one in jail then you would change your tune
Posted by Anonymous on 2008-05-15:
Not all of us bash inmates or their families. Continued contact with free family members contributes greatly to the potential rehabilitation of an offender. Sadly, rehabilitation takes a back seat in new America's neo-Puritan society which focuses on vengeance, rather than justice. Even if the incarcerated person 'deserves' jail time, his/her family did nothing wrong. While it's easy to say 'the offender should have thought about that', the simple fact is...they did not...and the family suffers. Good luck Bikergirl71, I hope your son beats the odds and comes out of prison a better person than he went in.
Posted by MSCANTBEWRONG on 2008-05-15:
Communication is extremely important. Another thing you may want to consider is sending him letters and post cards in lieu of calling him as much. Maybe call him once or twice a month and send him letters a few times a month. That will give him additional correspondence to look forward to and can read anytime he wants especially when he gets lonely and misses his family. Best of luck to you and your family!
Posted by 2 cents worth on 2008-09-07:
Originally Posted - January 8, 2007


return home

NYS Reduces Excessive Rates For Inmate Phone Calls

ALBANY---On the eve of a scheduled argument before the state's highest court by the Center for Constitutional Rights to stop state government and the telephone service provider from charging exorbitant phone rates to families of prisoners, Gov. Eliot Spitzer has announced the state will voluntarily reduce rates.

This action precedes a previously scheduled argument slated for Tuesday, Jan. 9, before the New York State Court of Appeals, during which the plaintiffs are challenging the legality of the previous administration's policy relating to the telephone costs in Walton v. New York State Department of Correction Services.

Long seen as an unfair tax on inmate families, the newly proposed rates will charge only the cost of the call, allowing families to maintain contact with their loved ones, without the undue financial burden of a State commission on the rate.

The Administration's action was made after consultation with Assemblyman Jeffrion Aubry, who has long advocated for this change in policy and who shepherded legislation which passed the Assembly to end the excessive charge. The administration also consulted Sen. Michael Nozzolio, who introduced similar legislation in the Senate.

Assemblyman Aubry, chairman of the Assembly Committee on Correction, said, "I am pleased that the Governor has committed to providing justice to the families of inmates, who have had to pay exorbitant telephone rates to talk to their loved ones. Thanks to the Governor for this humane decision and to the many advocates who made this solution possible."

The action will be implemented by Brian Fischer, Acting Commissioner of the Department of Correctional Services, at the start of the April 1 fiscal year. The elimination of this commission will reduce the cost of these calls by at least 50%.

Currently, for someone incarcerated in a New York State prison to speak with a loved one, they must call collect through MCI. Under the current contract families are charged a $3 initiation fee and 16¢ a minute, 630% more than typical consumer rates for phone calls. Verizon merged with MCI last year and recently attempted to sell off the contract to an Alabama-based company, Global Tel Link.

More egregious, New York State collects a 57.5% kickback from the phone company's profits. In 2005 New York State received $16 million from this backdoor tax. NYSDOCS has amassed over $200 million from prison families since the contract's inception in 1996 during former Governor Pataki's first term.

CCR was ready to argue that their challenge to the prison telephone system is timely, and that the Court should allow Appellants to prove that their right to due to process, freedom of speech and association, and equal protection under the law are violated by the gross and discriminatory tax levied by NYSDOCS without legislative authorization.

Thirty-eight organizations, over 50 individuals and 15 elected officials filed "Friend of the Court" briefs in support of this appeal including the Public Advocate for the City of New York, the Legal Aid Society, and the Innocence Project.

"Today's argument brings us one step closer to ending this contract," said Rachel Meeropol, lead CCR attorney on the case. "No Court in the State has ever considered the legality of DOCS' unauthorized tax. It is time for that evaluation."

The New York Campaign for Telephone Justice works to end the kickback contract between MCI (doing business as Verizon) and the New York State Department of Correctional Services and deliver choice, affordability, and equitable service to the families and friends of those incarcerated in New York State. The campaign is a project of the Center for Constitutional Rights, in partnership with Prison Families of New York, Inc. and Prison Families Community Forum. The Center for Constitutional Rights (CCR) is a nonprofit legal and educational organization dedicated to protecting and advancing the rights guaranteed by the U.S. Constitution and the Universal Declaration of Human Rights.

Other states also impose such high rates for inmate calls. For example, in Ohio, Evercom which bills through Correctional Billing Services of Alabama, charges $17.34 for a 15 minute call plus taxes, requiring the family and friends of a prisoner to pay over $1.10 per minute with frequent cut calls and double billing. Evercom then arbitrarily imposes a limit on the "account" which in most cases is about $130 although they refuse to provide the criteria used to establish their thresholds.

The North Country Gazette will be presenting an article regarding the exorbitant costs and unconstitutional practices of Evercom and Correctional Billing Services. 1-08-07

Posted by 2 cents worth on 2008-09-07:
Posted by DebtorBasher on 2008-09-07:
Those in Prison should have thought about their family and friends BEFORE they did what they did that got them there....PERIOD.
Posted by Franssusan on 2009-03-13:
Not everyone in jails is actually guilty of anything. Some are innocent and awaiting trial to prove that. This Evercom outfit is a scam. It's ridiculous to be forced to use this monopoly. I agree that actual criminals shouldn't be accorded any sympathy. But all are not criminals.
Posted by Baja on 2009-03-21:
This does not hurt the prisoner, only those who are on the outside trying to help in the rehabilitation of those who break the law. The one who has never, broke any law can cast the first stone. I'm sure all of you who think even minor crimes should hold long time incarcerated want to pay 75% of their income to build new prisons, courts, and etc.
Posted by Onaicult on 2009-08-26:
I was horrified by the first few responses to this complaint. Especially Candypickletoes or whatever. Are you SERIOUS? You obviously have never known anyone who has had to do much time. I can tell you there is not cable tv, vhs, or internet access, etc. "3 hot meals a day" is totally laughable. If those guys don't have someone who can afford to send them money for commissarry, they better start hussling, cause they will starve on the gruel they serve these guys. Some fine "upstanding" people are wrongfully incarcarated. Yes, some people do deserve to be in there. But their family has done nothing wrong in most cases, and they are the ones punished by Evercom. Your argument that "they deserve it" is totally ignorant. My man sacrificed his freedom to pay his daughter's child support and medical bills for 2 years, when his ex wife could not be bothered to get off her lazy ass and get a job. I know a lot of free-world people who would never do that.
If Evercom was a mainstream business they would be OUT of business. They get away with ridiculous policies, only because they are a MONOPOLY. They actually shut my account off once, because I had put TOO much money on my pre-paid account. I gave them TOO much money, so they shut my phone off. Evercom/CbS needs to be STOPPED.
Posted by yoke on 2009-08-26:
Why not write letters. It is alot cheaper. There is no law that states you have to talk to them by phone.
Posted by just this on 2013-09-19:
All of you insensitive inmate haters can live with the fear of losing your child or loved one (if you had one) to a system that cages the truthful not the true criminals that are on the streets and pulling the strings.
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how evercom/cbs works
Posted by Evilfemale on 11/18/2004
ALABAMA -- Correctional Billing Services (CBS), a division of Evercom Systems, Inc., is the largest telephone billing company in America dedicated to the corrections industry. Due to security considerations, the corrections industry typically requires that all calls made by inmates in a correctional facility be collect calls. The intent is to ensure that all calls are positively accepted by the called party. This ensures that harassing or unwanted calls are not placed to witnesses, lawyers, judges, or others. This also allows friends and family members to manage telephone bills because they can choose to not accept calls with their associated charges Correctional Billing Services does the billing for Evercom, which is the company that owns the phones in the jails. We forward these calls onto your local telephone bill, which you pay to your local telephone company, unless you are with a company we don't have a billing agreement with...which means...your phone company does not allow third party billing. Again something that is not correctional billing's fault. If CBS can't bill through your phone company then the only way to recieve calls is to set up a prepay account which is done by making payments to CBS by western union, mail, credit card or cheque by phone. If we can bill you through your local telephone company then yes we do set a limit on your calls. This limit is set based on records from your local telephone company, payment history with our company and call patterns with our company. If you have a new phone number then chances are good you are gonna have a low limit on your calls because there is no past history with our company to base the limit on. We ask that when you make payments to your phone company you call us to report those payments. The reason we ask this is because yes the phone company does pay us..BUT... they pay us once a month..one lump sum.. for all the customers we have with that phone company. Which means we don't know which customer paid how much on what phone number. So it is important that you call us when you make your payments so we can keep your lines clear for you. Reporting payments to us is also something that is in our agreements with the phone companys. They are the ones who want the customers to call us so they dont have to do it. So if that is a problem then take that up with your phone company..that is not our fault. Also by reporting these payments to us it is establishing some kind of history with our company which will in turn raise your limit on your account. Everytime you report 6 payments to us we will raise your limit by $50. If payments are reported properly and on time then usually blocks dont occur. Another big issues is a high velocity block. That means if you accept over $50 worth of calls within a 24 hour period we block the line. We do ask that all the calls within the blocked time frame be paid for before we open the line again. This is also an agreement we have with the phone company to prevent so many customers from getting huge bills at the end of the month. Some customers appreciate that we do this because they either don't realize how much the calls are or just don't realize how many they are accepting. And yes alot of customers don't like this policy but we still have to do it. We are not saying that you are a dead beat who doesn't pay your bill or that you can't afford these calls and in no way are we degrading you for this. But there is alot of people who don't pay there bill every month on time. We as a company of our size can not play favorites. We can not make exceptions for one person and not another. So thats why company policies are in effect and must be followed by all customers equally. If we as reps don't follow this policy then your phone company could cancel their agreement with CBS and you as the customer would have to go prepay to get your calls. So in the long run I think you customers should be thankful we do follow our policy. I think that covers most of what we do. Just a few more tidbits of information for you all...we are not responsible for the rates of these calls. The rates are set by a contract between evercom and the jail itself. Not CBS. Also if your phone company blocks your line from collect calls WE CAN NOT REMOVE THAT BLOCK we are not the phone company so they must remove that first. When a block is placed on a line it is not placed on your direct phone line...we block your phone number from the phones in the jails. The phones in the jails are ones we own so that gives us the right to do this. And we do not have a monopoly on collect calls. Monopolies are illegal in USA and there are lots of other Correctional billing companies such as MCI, Global Tellink or T-netix to name a few. we just happen to be the largest company as we do service 85%-90% of the jails across USA,also yes the website does work if you will try it http://www.correctionalbillingservices.com/
To Avoid Being Disconnected To talk on the phone with someone confined in a correctional facility, you must use a touch-tone telephone.
If you do any of these things during the call, you could be disconnected, so... DON'T:
transfer the call
put the call on Hold
use or answer Call Waiting
use a cellular phone (static could cause disconnect)
use a cordless phone
press extra (additional) numbers on the touch-tone keypad
stop your conversation for any length of time (a period of silence may cause a disconnect)
try to make any kind of 3-way call
Why Are Calls Blocked? Calls made from a correctional facility are generally collect calls. You may not be able to accept collect calls for several reasons:
A collect call restriction placed by your local telephone company may prevent you from getting your calls from the correctional facility. You must call your local telephone company to have this type of restriction removed. Please note that once the restriction is removed, it may take up to 72 hours for a collect call to go through.

A new telephone number or changes made to your telephone service (such as a temporary disconnect, changes in your telephone features such as Call Waiting, area code change, etc.) could put a restriction on your line. Please allow 72 hours from the time your number was activated or the changes were made for your collect calls to begin coming through.

If you have received calls in the past from a facility handled by Correctional Billing Services but no longer can, you might have exceeded your payment verification point. Call us at 1-800-844-6591 for additional information.

If you have a new telephone number, it is possible that the previous owner of the number requested a restriction on the line. Call us with the date when you received the number from your local telephone company, and Correctional Billing Services can remove the restriction
How to Block Your Line If you would like to prevent collect calls from a correctional facility (handled by Correctional Billing Services) from reaching you, please call us at 1-800-844-6591 and a representative will work with you to place a restriction on your line.
There is no charge for a restriction. We make every effort to stop the collect calls; however, we cannot guarantee this service for correctional facilities that we do not serve. If collect calls still come into your home from a correctional facility more than 48 hours after a restriction has been placed on your line, please call us at 1-800-844-6591 or send e-mail to support@CorrectionalBillingServices.com to see what more can be done to prevent the calls from reaching you.
About My Bill When an inmate calls your number and you answer, you should hear a brief message that identifies the call as being collect. Information about the name of the correctional facility or the name of the inmate may also be provided. You will then hear instructions to press a button on your touch–tone phone or say "yes" to accept the call. If you do not accept the call or if you just hang up, the call will not be billed to your number.
Calls will appear on your bill only if someone accepts the call. If you don't recognize the calls on your bill, please check with other members of your household or business (or anyone else who may have access to your telephone) to determine who may have accepted the call.
Rates Collect calls are considered "operator-assisted calls." The cost of providing operator assisted calling is substantially higher than the cost of providing normal or long distance calls because special equipment and services are required (equipment and maintenance, billing validation, collections, customer service, etc.).
Additionally, there is a surcharge applied to this type of service which is in addition to the applicable per-minute rate of the call.
Individual calls from a correctional facility will usually have a time limit which varies depending on the facility. While another call may be made to the same number, the surcharge will apply to each call.
The contract to provide collect call phone service to a correctional facility is usually granted based on competitive bids solicited by local, state, or federal authorities. Bidders must meet strict requirements which ensure that they can provide the necessary level of security while providing competitive phone service.
Evercom's rates are competitive and comply with all applicable state and federal regulations.
To request rates use this form
Account Charges You can check your charges with Correctional Billing Services 24 hours a day, 7 days a week using our automated service at 1-800-844-6591. If you make payment before your charges reach or exceed your payment verification point, it will prevent a restriction from being placed on your line.
If a restriction is placed on your line because you have reached or exceeded your payment verification point, you will need to pay your bill in full before we can remove the restriction.
Local Telephone Payments
If your local telephone company has blocked (restricted) your line from receiving collect calls, you must pay your local telephone bill to remove that block. You should also notify Correctional Billing Services to ensure that we do not restrict your line from receiving collect calls. To report a payment or discuss a restriction, call us at 1-800-844-6591. You can report a payment by faxing a copy of your payment receipt to us at 1-800-578-2627.
Correctional Billing Services (CBS) offers a pre-paid plan that can prevent your line from being restricted as long as there are available funds in your account. Here’s how it works. You sign up and send an initial payment of a least $50.00.
Our automated system can notify you when you need to make additional payments to prevent your line from being restricted. Payments must be a minimum of $50.00. If you choose the prepaid plan, you will not receive any further charges on your local telephone bill.
Payments on pre-paid accounts can be made through Western Union® online.
Or, you can pay in person at a Western Union Agent location near you

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Inability to receive collect calls
Posted by Ernie Rice on 04/23/2004
BROWNWOOD, TEXAS -- My son is in the Brownwood, Texas detention center. He has been trying for three days now to call us collect here in South Carolina. I have called the Evercom customer service center at phone number 1 800 947 0899 three times, once each on 21, 22, and 23 April 2004. Each time they have assured me that my line was clear to receive calls.

My son bought a calling card and tried to call me with it, it still wouldn't go thru with it either. I am trying to give your company some business, but it seems Evercom doesn't want my business or else just doesn't care.

A couple of years ago, I had evercom place a block on my line. They are very good about blocking calls. I wish they would learn how to remove the blocks.

If you care and want to help me, remove the block or call me to let me know if I can help you in any way. The phone number that has the block on it is 1-864-845-0427. It is operational all the time. I am requesting a service from Evercom, please help me. Thanks, Ernie Rice
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Posted by anonymous2 on 2004-04-29:
If you had cbs place a block on your line then you just need it to be removed.

And the cbs # is 1.800.844.6591
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Posted by Konaace on 08/05/2012
This company allows you to sign up with out telling you they don't service the county jails. They take your money and you are stuck with it and they do not have any live person to talk to or any venue to use to cancel the service. I put $100 dollars on the account that I can never recover.

Please Please people do not use this service! It's a rip off and takes of advantage of those who need to talk to loved ones.
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Credit Limit
Posted by Tmorgan180 on 04/12/2004
DETROIT, MICHIGAN -- Correctional Billing has struck again! In my last complaint, I stated how I had been a good paying customer with correctional billing and how when I moved, my credit limit was changed from $300 to $15. Well, I moved again this past February and once again I was told that my old credit limit could not be restored. Oh, I am ever so grateful that they did not give me the $15 limit again however, $145 is not that great either when I pay my bills on-time and I've been an customer of theirs for over 2 years now (not by choice). Needless to say I am sick of calling them and disputing this issue with them time and time again. I will continue to add my complaints to this forum. Maybe Correctional Billing will get their act together one day!
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Posted by mat on 2004-04-26:
maybe you should get your act together and quit getting your number changed, duhhhhhh
Posted by chrissy on 2004-04-27:
I hate evercom also, calls from 59 miles away are $3.84 for 15 minutes, calls just 77 miles away are $9.84 for 15 minutes thats almost triple and they were not able to tell me how they base their prices its some bullsh*t!!!!!!!!!!!!!!!
Posted by anonymous2 on 2004-04-29:
When you change phone numbers you are starting a new account with cbs, and new accounts have lower spending limits. The accounts are not connected therefore your spending limit does not transfer over to your brand new account.
Posted by Anonymous on 2004-05-02:
I too have gone through just about everything you can with correctional billing. I can't believe what they charge you, they tell you you should call your payments in. They don't inform you of anything, until there is a proplem. Anyway, the way I got around their credit limit is, they told me at least, for every 6 payments you make, they will raise your limit. Well, I kept making $5.00 & $10.00 payments a couple times a week. Then every 6 payments I calling in and requested a increase. The payments don't have to be full bill amounts. I would pay at a local pay station, in town, get the receipt and call it in. Good luck!
Posted by anonymous2 on 2004-05-26:
dcstew07, that is the point, you're not getting around it. It isn't the amoutn that CBS is worried about, it's the fact that they want you to be familliar with reporting payments. The only reason there is a spending limit is so CBS can keep tabs on what you've paid for their charges, not because they want to regulate your spending.
Posted by Zamyia on 2004-10-15:
If you are considered long distance to your inmate try going to 4pco.com . . . they have an awesome alternative to dealing with CBS/Evercom at MUCH lower rates without the BS!!!
Posted by Mae49 on 2012-08-26:
Rip off
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Inmate Phone Contact
Posted by Jerry149 on 04/26/2009
BATTLE CREEK, MICHIGAN -- Here in Michigan we have also have to pay for an inmates incarceration through exorbitant phone charges. A good friend of mine is incarcerated and I have to pay through the nose if I want to talk to her. She is paying for what happened but why should I and her family have to pay for it too. Many of her family members are unable to talk to her as they cannot afford to pay the high rates that are charged. It just does not seem fair to those that have not committed a crime.

I would like to see something done through the legislature to abolish this practice as New York seems to be doing. God Be with Us All That Have Someone That Is Paying A Debt To Society.
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Posted by Ponie on 2009-04-26:
Hold on there, Jer. 'She is paying for what happened...' Well, I live in Michigan and *I'm* paying also for what she did in the ridiculously high tax payments I have to shell out. At least you get to talk to your friend(?). What do I get for my money? Absolutely zilch! If ever our do-nothing legislature decides to do something, I certainly hope it will be worthwhile and not something as silly as making it more convenient for prisoners to talk to their loved ones. Ever hear of writing a letter? Or can't she read? She's paying her debt to society? How about paying her debt to the taxpayers of our almost broke state.
Posted by Anonymous on 2009-04-26:
I really want to feel sympathy for people who are handcuffed by these jail-telephone conglomerates. But my thoughts always turn to the fact that a person is in jail for committing a crime and shouldn't their freedom be restricted, including the freedom to make telephone calls? Of course, inmates should be permitted to speak to friends and families, but perhaps the solution is to limit calls and write letters. An old-fashioned letter is something your friend can read more than once, lasts forever and won't cost you any more than the price of a stamp.
Posted by BokiBean on 2009-04-26:
You don't have to feel sorry for them, but people pay for these services and they should get what they pay for....especially since they're not the ones in jail.
Posted by jktshff1 on 2009-04-26:
Good points all.
Posted by DigitalCommando on 2009-04-26:
Once again we have people who fail to grasp the issue at hand. The people in prison are paying their price. The issue at hand has NOTHING to do with them. It has everything to do with the NON-crime committing person who is not in prison that is burdened with an excessive fee from a rip-off wannabe phone company. Get it now?
Posted by old fart on 2009-04-26:
AMEN Ponie!
Posted by Anonymous on 2009-04-26:
No DC, as long as people post about their friend or loved one being in jail, it is too difficult to look past the fact that he/she must be a loser of society and should have no rights whatsoever.
Posted by DigitalCommando on 2009-04-26:
JBC, the world needs cold-hearted people too so we can be reminded how not to live our lives! And you know that if one of THEIR loved was put in this situation they would still feel the same right? Kind of reminds me of that Senator lady who so heavily defended the Bush wiretapping activities until she found out the NSA was tapping her. Now she calls it "an abuse of power".
Posted by *Brenda* on 2009-04-26:
People who commit crimes have to realize that they are hurting other people. THEY hurt their family and their loved ones. Personally I don't feel that they should be able to talk on the phone at all. They can write letters.
Posted by old fart on 2009-04-26:
Prison sentences are supposed to be a form of isolation...
It gives no one the right to communicate by telephone...
Posted by Anonymous on 2009-04-26:
Exactly, DC. I always find it funny how everyone is quick to offer up their opinion...that is until they find themselves in a situation that may make them think differently.
It's a proven fact that inmates are more likely to rehabilitate and move away from a life of crime if they are offered programs and classes as well as all forms of communication with their loved ones.
But, let's keep them isolated, without any contact or help of any kind, so they can get out and come right back again..now that's a great way to spend our tax dollars if I do say so myself.
Posted by Anonymous on 2009-04-26:
Are prepaid cards an option, or do these companies have exclusive agreements with the prison systems? I'm not sure how it works....
Posted by Nohandle on 2009-04-26:
I've flip flopped on this issue. When I first joined and read the first prison telephone billing system complaint pretty much gave the OP my opion, having been a victim of a crime. Burglary, B&E, and I was mad as a hornet..still am for that matter. It was explained to me at the time from another member a lot of this cost had to do with monitoring of the calls. The prison system in your area contracts with the telephone services. Seriously, if you have a complaint with the charges, contact them.
Posted by phuque on 2010-07-06:
ok so what you guys are saying is that the people who love people who commit crimes should pay for that crime too? those companies arent doing anything other than making a profit and victimizing people who have already suffered enough. that money doesnt go to the state it goes into peoples pockets. those phone calls have nothing to do with the person who committed the crime and everything to do with the families of those people who love them and miss them very much some of whom will never see them again in this lifetime. and you think its aallright to profit off of that kind of pain? dont you think the families have paid enough? dont you think they have suffered enough without these prison industry companies making them pay more and suffer more? it should be more expensive for them to talk to their loved ones than anywhere else in the country because that person broke the law? for that matter who among you hasnt broken the law? never drank and drive? never jaywalked? never downloaded something free on the net? who even has the right to throw stones, very few people i have met. victimizing the families of people who are locked up is WRONG its the worst kind of wrong. those people have done nothing and now they have to pay the practice makes me sick i have to pay 25$ to talk to my girl for 30 minutes. i didnt do anything i have to work my ass off overtime just so i can afford to talk to her i hate my job but i love her enough to do it, but it isnt right why should i have to pay 83 cents a minute when everyone else is paying 10 ? what exactly did i do? grow up personally i sent a letter to obama saying that victimizing familes of incarcerated americans is wrong. maybe hell do something about it
Posted by PepperElf on 2010-07-06:
"the people who love people who commit crimes should pay for that crime too"

The "Prison Industry" is making them suffer? O_o

And keep in mind the higher costs are often used to keep the prison running, which means less tax money that has to be spent.

So this means the average citizen isn't being forced to suffer the economic burden when they had nothing to do with the arrest/conviction in the first place.

so yes, I do feel this is right.

It's all about making your choices and living with the consequences.
Posted by jktshff1 on 2010-07-06:
NO, but the people who committed the crime are responsible for all the stuff they are putting their loved one's thru. It's called responsibility for your actions. The companies you are referring to saw a "need" and are fulfilling that need (ain't capitalism great), in addition to paying the facility a "commission" for lack of a better word, which contributes to the upkeep and maintenance for the individual incarcerated. That also means less tax dollars for paying for the inmates tv, food, medical needs, guards, place to sleep etc.
I have no sympathy for someone who has been convicted for a crime. It was of their own choosing that they are in the position they find themselves.
I do feel sorry for their loved one's predicament that THE CONVICTED CRIMINAL put them in. If the CRIMINAL had not broke the law, the loved one's would not be in that position.
Put the blame where it lies with the criminal and not the "system".
Posted by jktshff1 on 2010-07-06:
dang, JohnInSoCal...I miss him.
Posted by DebtorBasher on 2010-07-06:
Me too!
Posted by phuque on 2010-07-06:
they didnt see a need they saw an opportunity to profiteer that money doesnt do a damned thing for covering the cost of the prisons wake up what are you people really that blind? do your research man. better yet wait till youre in the position to be victimized by it. wait till your son or daughter or dad or mom are in that situation then see how you feel. probably the same people that think it was totally allright for coca cola to fund goverment death squads in Nicaragua too yes? let me guess you all think we should just nuke the middle east too right cuz they deserve what they get too? wake up you people are so blind its amazing wake up. take some time your on the internet right now research this stuff before you blather bot a single one of you knows anyhting you are taking about. the prison system is about making a buck you think your tax paying dollars have anything to do with it? its a business and trust me they make more laws to keep that business running. read about the governor who got very wealthy in tn for taking stock payoffs from icc in order to make prisons a private business. ya thats right its a business and they are profiteering off the criminals and the victims. you know what happens to the stuff they get that crminals steal? they auction it off. ya it takes years beofre the person gets the chance to pick the stuff back up, and if they dont do it in a cetain time window it gets auctioned off. and trust me when i was doing drugs i sold tons of dope to prosecutors and lawyers the system is corrupt and by buying into this bull**** all you do is perpetuate the injustice in america. pot is legal in 12 states yet they other states are still puttingpeople in prison for it why? idaho you can do 7 years for residue in a baggie. 3 people can say yu did something and it will end in conviction regardless if those people are in jail and making a deal for a lighter sentence. so 3 crimanls can say you sld them drugs to get a lighter sentence and the conviction will stand. a huge percentage of people are getting off of death row due to dna eviedence proving them innocent so texas made it so you get executed faster so that people dont get freed before they get killed. texas murders 2 people a month average how many of them are innocent? or dont you care? continue to be blind for all i care i just hope you dont have to suffer some day because of it
Posted by PepperElf on 2010-07-06:
" better yet wait till youre in the position to be victimized by it. "

Why does everyone assume that those who agree with how the phone system works ... is suddenly going to end up in jail or have a relative going to jail?

As if it's some random thing that just MIGHT happen to you?

As if the phone company just randomly pulled someone into the jail in order to have their family pay the bills?

Yes, going to jail puts stress on the family.
What's sad is when the person getting arrested doesn't give a crap about it until after he or she goes to jail.
Posted by jktshff1 on 2010-07-06:
Nope, I just want them to nuke Afghanistan, the only thing that place has contributed to the world society is poppies and a haven for terrorists.
Barkin' up the wrong tree phuque......I really don't care what happens to a convicted criminal. I do feel sorry for the situation THE CRIMINAL put their loved one's in. My own brother called to bail him out...told him no...he did the dui....let him pay for it.
These companies are creating jobs, infusing money into the economy and ARE, despite your objections, contributing to the gubment facilities that they work with.
Posted by Anonymous on 2010-07-06:
I was watching lockup the other day on MSNBC its a prison type documentary program.

They showed this one inmate throwing stuff around yelling and cussing out the guards cause they turned of his cable in his cell for bad behavior. What the heck is an inmate doing with Cable in the first place
Posted by jktshff1 on 2010-07-06:
Heck wally, they got better medical care than most honest, hard working, LAW ABIDING, US Citizens.....and we are paying for it.
Posted by Anonymous on 2010-07-06:
JKT, those terrorists at Gitmo get better health care then most Americans.
Posted by jktshff1 on 2010-07-06:
Posted by Anonymous on 2010-07-06:
Oh just shoot me.
Take your rumproasts to jail vs the emergency room/neighborhood health clinic and see who provides the best care.

Posted by biomajor on 2010-07-06:

I would personally keep track of every cent I spent and present the criminal with a bill that they should repay after their release.
Posted by biomajor on 2010-07-07:
I'm 41 and none of my relatives have ever been in prison. A former brother in law was in jail for a DUI overnight, but my SIL divorced him.

I don't know where you live that this is the norm, but education is the key to staying out of trouble. It leads to better jobs, better futures and a better life. You should encourage those heading down the wrong path to go back to school, learn a marketable skill, and make something good happen for themselves, before they end up in prison which will effectively end any hopes for a future. You should probably look into furthering your own education if you honestly feel as helpless as you sound.
Posted by PepperElf on 2010-07-08:
wow. now we're being called "dumb" and are being sworn at

all because some of us pointed out that people in prison create their own messes
and that THEY are the ones hurting their families

and that you don't just trip and fall into prison
nor does the phone company put you there by random selection

the thing is... you want us to carry the "don't hurt the family" flag.

but you know... the people who got arrested were the ones who were suppose to be caring about their families. It's part of being responsible with your own actions.

personal responsibility
Posted by jktshff1 on 2010-07-08:
"I would personally keep track of every cent I spent...."
biomajor, that has got to be one of the best answers posted on one of these complaints. +1000
Posted by Alain on 2010-07-08:
BA definately.
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Evercom and Get Connected Prison Phone Services.
Posted by Cajun Spice on 09/20/2009
ANYWHERE,, TEXAS -- "Get Connected" prison phone service gives you a number that you give to your loved one locked up and that number they dial will ring to your phone. LIARS... Did not work... Refused to refund me my money and charged me a second month. I had to cancel my credit card. But, God don't sleep and he don't like ugly... The bank is going after them for causing me over $165 in NSF fees when I cancelled my service. Gotcha! You should be locked up in prison where you belong!! Bad Service No Service

So I decided I'd use "Evercom" or "Correctional Billing Services" same company different name.

Evercom charges 3 phone calls at a cost of $60.21???!!!

Two of the charges I never received the calls. I work for in a marble building. My cell phone which is hooked up to this service DOES NOT WORK IN THIS BUILDING. I go to work everyday at 7am. So it is impossible that these calls were made to my phone. Please credit my account accordingly. Your charges are outrageous. You've got to be kidding me that one 15 minute phone call cost $20.07.

Shame on your company for taking advantage of the people we love but hate their crime(s). At this rate I'd be broke every month. Not to mention that commissary [snip] I will have the money one day to open my own company like this and I will put Evercom and all of the other fraudlent prison phone companies out of business...

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Posted by tnchuck100 on 2009-09-20:
If they were charging your credit card how did you incur NSF fees? The two are not related.
Posted by Anonymous on 2009-09-20:
When you signed up for the service, surely they explained how their charges work, or did you not ask or think about them? You didn't expect the per minute cost for an inmate to be as low as for a law-abiding person, did you? Isn't part of their punishment that the luxuries of society just aren't as readily available? Same goes for the commissary.

Your vulgarities don't help your complaint, as cute as you think they are.

And why don't you just go to their website and click on "Dispute Center"? There's a form for about every kind of dispute you can imagine.
Posted by Eloise on 2009-09-20:
'You've got to be kidding me that one 15 minute phone call cost $20.07.'
Actually it can be since the per minute charge is similar or more expensive as an operator directed call. I wonder why the OP is having problems with each and every company she tries? One company I can understand, two companies and I'm inclined to believe we're not getting the whole story.
Posted by Anonymous on 2009-09-21:
I was going to say if your loved one would keep their butt out of prison you wouldn't have this problem. BUT, I am not going to.
Posted by Anonymous on 2009-09-21:
I'm with LadyScot!
Posted by MSCANTBEWRONG on 2009-09-21:
That's highway robbery.
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I Hate You!!!
Posted by Kristen P on 05/16/2006
COUNCIL BLUFFS, IOWA -- Evercom is the only damn company that provides calling cards/billing services to inmates and their families. And the way they get around this is by naming their companies all differently Securan, Evercom and whatever else funny thing is their phone number is the same and I talk to the same person! Which they have the most friendliest people working for them. NOT! They tell you things like 'well ma'am if you don't like the prices then you don't have to talk to the inmate!' And yes I quote on that! I thought there were laws in this country against monopolies.... anyway for $10.00 my fiance can call me 1 times for 15 minutes!!! wow thanks Evercom ! I don't know how they can sleep at night knowing how they RAPE everyone that uses their services.

God knows everything else on commisary is sooo cheap like 3.00 toothbrushes and 20.00 headphones you can get at Wal-mart for 5.00. I am just outright appalled.
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Posted by Hugh_Jorgen on 2006-05-16:
Let me see if I get this straight....prison inmates are being made to SUFFER? OMFG! Where is the ACLU? Where is Oprah? Although, it would seem fifteen minutes per phone call should be plenty of time - it's not like your fiance has been doing a lot of new and interesting stuff each day. You should be able to catch up on all the prison gossip and news in fifteen minutes.
Posted by rhondam718732 on 2006-05-16:
Yep...not gonna get much sympathy here unless your fiance was wrongly accused and has never spent a pervious day in jail and shouldn't be there now...Booohooo. I call my husband anytime I want, free of charge and don't have someone telling me when I can and can't...it's called FREEDOM and my husband doesn't break the law.
Posted by Ponie on 2006-05-16:
Aw-w-w-w, poor baby! He did the crime, now he can do the time at a huge price for 15 minutes. Fiance? You mean you're actually going to marry that loser? You two will never learn.
Posted by Anonymous on 2006-05-16:
You should have used that 15 minutes to call Geico and save 15% off your car insurance. Also, I hear they have free pie and chips. How's your mum?
Posted by Brenda Leah on 2006-05-16:
I agree with all of the other posters.

Wahhh I can't afford to call my prison fiance. Give me a break!! How can they sleep at night? How can your boyfriend sleep at night with the crime he committed?

Prisoners shouldn't even be able to call ANYONE. Prison isn't mean to be a PICNIC in the sun!
Posted by Wraith on 2006-06-20:
Poor, poor prisoner. Moral of the story - Don't go to jail.
Posted by nicolasa on 2007-05-30:
even if he did do the crime he's paying for it... he should still be allowed to talk to his family & friends. Evercom is ripping people off. & they are pretty stupid too. obviously you people have never had a family member or close friend in jail or prison. nobody's saying you have to feel sorry for them. but stop thinking your better than them. talking down on them is making you JUST as bad. get over yourselves because you aren't perfect either.
Posted by ever_rep on 2007-06-12:
we may not be perfect but we know that if you go to jail then you have to do your time... sure you miss your fiancee but what are you going to do when he gets out, and all he has been doing is working out... what if you make him mad and then he hits you.... no guy is worth waiting for... find a real man hunny,
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