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Family Auto Mart Consumer Reviews - Page 2

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A Complete Lack of Honesty.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MELBOURNE, FLORIDA -- I was looking around shopping for a car on a budget, since I had a accident and my car was a complete lost. I came across Family Auto Mart. I called the same day, spoke to Eric and asked a lot of questions because I live in Tampa almost 3 hours away and wanted to make sure I asked every detail regarding what is on there website. Eric informed me about a couple of cars that I had seen posted on their site. I was very clear on my budget and that I was not looking for payments. I wanted to purchase a cash deal. He said that the cars I was looking at indeed are cash deals. I also told him I was coming from Tampa and I wanted a good reliable car.

Two days later, I had a friend drive me to Melbourne. When I got there and asked for Eric they told me he was not there. I informed the sales person I was coming from Tampa and I had a couple of print outs of cars I wanted to see and I handed him the print out. His answer was, sorry these cars would not even make it out of the lot. After I came out of shock he told me that he had cars similar to the ones I was looking for but they would require payments. I told him that I was very clear when I called and spoke to Eric and that I have called at least twice making sure I was clear.

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Excellent Salesmanship...
StarStarStarStarStarBy -
Rating: 5/51

MELBOURNE, FLORIDA -- My name is **. I was referred by my son in law to Family Auto Mart stating that they are pretty good about dealing with cars. I was greeted by **. We spoke a little about what kind of vehicle I was looking for. He showed me a few vehicles and I narrowed it down to a Ford Escape. We took it for a test drive, and turned out very impressed with the SUV. When we got back to the office we started with the paperwork. ** assisted me with everything and boy oh boy we were wheeling and dealing with the final numbers.

When it was all done I drove home with my SUV... All I was saying to ** was "Thank you so much for helping me with my Birthday Gift..." Bunches and Bunches of Haloes and Kudos going out to ** at Family Auto Mart in Melbourne Fl...

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A Wonderful Experience!
StarStarStarStarStarBy -
Rating: 5/51

MELBOURNE, FLORIDA -- My husband and I had the pleasure of purchasing our vehicle from Family Auto Mart, and I would like to share our experience. Upon arriving we were greeted by a sales representative by the name of ** and from then on the experience was lovely! He helped us to purchase a beautiful family vehicle and even though we had a few hiccups along the way, ** (the owner) took ownership and resolved the issue immediately. They were very honest and upfront and that shows great integrity and character! I highly recommend them if you're looking for honest, respectful people to do business with!

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Excellent Buying Experience!
StarStarStarStarStarBy -
Rating: 5/51

MELBOURNE, FLORIDA -- My wife and I went to Family Auto Mart on 5/28/2014 and talked to ** the salesman who was extremely helpful answering our questions. After looking for a while we found ourselves going back to a Infiniti. This vehicle drove like a new car and ** was very honest telling me of two small problems with the car that I have repaired at no cost. ** handled the paperwork in a timely manner. And the finance manager, she did a great job of getting us out even though our finance is not very good. In all it was a great experience and I would advise anyone looking for a car to please check them out and talk to ** as he was helpful with all aspects of our purchase.

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Bad Everything
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MELBOURNE/FL -- Almost every car I looked at on their website was not on the lot. The cars that were on the lot were a mess. They are very unwilling to make things right. The sales person was so over weight that he was unable to keep up and work with me throughout the sales lot. He also had very little knowledge of the vehicles on the lot. It was an awful experience.

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Car Purchased From Family Auto Mart
StarStarStarStarStarBy -
Rating: 5/51

MELBOURNE FL, FLORIDA -- Nick, I would like to thank you very much for selling me a great car. It's great on gas, one owner, no problems. I give you 5 plus stars, thank you once again.

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Glad I Went
StarStarStarStarStarBy -
Rating: 5/51

MELBOURNE, FLORIDA -- I called about Honda Accord for $3000. The guy on the phone said on super sale and told me to come early in morning. I showed up at 8:30, I got the car. So glad I made the drive.

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Cars that shouldn't be able to resell!-Family Auto Mart
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MELBOURNE, FLORIDA -- I bought a 98 Pontiac grand prix at Family Auto Mart in Melbourne Fl. The total price was 11,900 and the cars only worth 2500. We'll I wasn't informed on the problems it had until after I bought it.. First it's a total rust bucket. I'm praying that it will at least last until I'm done paying it off.. 2900 left. I already had to replace the brake lines and have been seriously worn to get rid of car cause anytime something else can rust off. It's a sad thing I try not to cry when I think about it. I did buy my other car from them a 99 chevy lumina but it got wrecked when I got rear-ended and the remaining balance had to go on this one that I have now which is why I'm in this jam.

The finance company are aware of my dilemma and they said the I have 2 choices 1. I can drop off at the dealership and walk away clean no credit problems. 2. Trade in and add the remaining balance on to another car of theirs. My response to number 1 is heck no what will I drive??? Ha after paying all that money I think I should get refunded back some. And 2 heck no how do I trust another car?

Paying way too much money for a used car that is in very unsafe shape is totally ridiculous! There should be a law to protect the consumer against the sleaze balls at the dealerships and the resale of cars. Don't go to Family Auto Mart. Take my advice. They only have high mileage cars with hidden defects! Oh my back windows never worked but yet the back window on driver side passengers window is held up by duct tape. I swore to myself that I would never put duct tape on my car and what the heck. I cannot fix it. It's a 300 dollar part, not for my rust bucket!

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Bought the Vehicle Less Than a Week Ago and I'm Experiencing Major Problems
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MELBOURNE, FLORIDA -- I purchased a Honda Accord from Family Auto Mart Feb. 2014. A week after purchasing the vehicle I experienced problems. The door was getting caught into the fender. I reported the problem to the company and they tried to deny responsibilities for the damage. They wanted me to do an insurance claim which I refused. They stated the car wasn't like that when I purchased it. It was clear that previously the car was involved in an accident. Which I didn't complain because there weren't any noticeable damages.

I had to drive the vehicle back to Melbourne to allow their mechanic to inspect the car. The following day they verbally refused to fix the vehicle. After disputing with the company they finally agreed to fix the vehicle. My payments are still rolling and they've had car for a week. They're a total rip off and I wish that I didn't have any involvement with the company! You view their website and those vehicles aren't on their car lot. They company isn't honest at all! If you're from another city I wouldn't recommend anyone to drive there.

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Don't Buy From Family Auto Mart
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

1900 AURORA ROAD, FLORIDA -- Family Auto Mart pick up my SUV to go to the repair shop and I told them when they call me what their shop was charging was too much. Tried to get it towed back to me home. They gave it to the gold Card Finance Company because I was two weeks behind in my payment. No we are in court. To everyone Family Auto Mart is not a good company to mess with. Also I made a payment arrangements and they still took the vehicle.

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Family Auto Mart Rating:
Star Star Star Empty star Empty star
3.1 out of 5, based on 23 ratings and
27 reviews & complaints.
Contact Information:
Family Auto Mart
1900 Aurora Rd
Melbourne, FL 32935
321-242-0328 (ph)
www.www.familyautomart.com
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