MELBOURNE, FLORIDA -- I went to purchase car. Almost bought one but decided to take it to be inspected at car shop. After inspection I got bad news the car had multiple problems, starter, leak, bad tires, and they said they were jumping car a lot, so much you could see scratches.
With this said I could understand, ok maybe they did not know.... But due to them jumping makes them knowing, knowledgeable and dishonest. Not to mention when I left lot they had to start it to bring it around and the time before they had to start it as well. Sharks! Furthermore I drove car that had burning smell and he said just some oil spilled over, then all of a sudden smoke bellowed out of hood! I said right... oil? Hua? Lol.
MELBOURNE, FLORIDA -- We needed a used vehicle as my daughter's first car, and we did not want to make payments. Several cars were researched online (especially by my daughter who knew very little about what to look for) and those seen at Family Auto were attractive. We drove from Sanford to Melbourne and was greeted by "Chicago" Steve. We pointed out the cars we saw on the website and he honestly informed us of the problems associated with those cars and that they would not be good cars for our daughter. He showed us other cars that would but were still in our range for paying cash.
It was raining the night we saw most of the vehicles and were unable to test drive. We returned about a week later (after also seeing other cars at other dealers), test drove several cars and decided on a 2004 Honda Accord Coupe. We paid most of the money but a trip was needed to my bank to get the rest. Despite not receiving all of the money for the car, we still left with the car and paid the rest via telephone the next day.
Our entire experience with Family Auto and "Chicago" Steve, was nothing short of respectful, honest and accommodating. The car - so far, has been all we realistically expected. I cannot speak for other people and their experiences, nor can I vouch for any of the other salesmen, but our experience was top-notch, and I would not hesitate to purchase from them again.
MELBOURNE, FLORIDA -- I was looking around shopping for a car on a budget, since I had a accident and my car was a complete lost. I came across Family Auto Mart. I called the same day, spoke to Eric and asked a lot of questions because I live in Tampa almost 3 hours away and wanted to make sure I asked every detail regarding what is on there website. Eric informed me about a couple of cars that I had seen posted on their site. I was very clear on my budget and that I was not looking for payments. I wanted to purchase a cash deal. He said that the cars I was looking at indeed are cash deals. I also told him I was coming from Tampa and I wanted a good reliable car.
Two days later, I had a friend drive me to Melbourne. When I got there and asked for Eric they told me he was not there. I informed the sales person I was coming from Tampa and I had a couple of print outs of cars I wanted to see and I handed him the print out. His answer was, sorry these cars would not even make it out of the lot. After I came out of shock he told me that he had cars similar to the ones I was looking for but they would require payments. I told him that I was very clear when I called and spoke to Eric and that I have called at least twice making sure I was clear.
MELBOURNE, FLORIDA -- I bought a car "as is" for my son from Family Auto Mart, Inc in August 2014. We did "test drive" the car around the block like they allow you to do, but by the time my son drove it home, 45-60 minutes away, the transmission was shifting hard and had a heavy clunking sound. We called the dealership and was told ** would have to call us back.
The next day, Saturday, my husband called again. He eventually spoke to ** and he told my husband to bring the car up on Monday. My husband called again Monday morning to confirm that we were bringing the car for them to look at, but when we got there ** acted like he knew nothing about the problem. I called my husband and he spoke to ** and again told him the problem with the car. ** quickly assured us they would have the problem fixed and make it right.
A few days later, we received a call that the car was ready to be picked up. ** told us that the transmission had a bolt missing and was moving around while driving and that's what the noise was. He also told us that there was a 1 year warranty on the transmission and if anything else happened to immediately call him so they could take care of it. He again assured us that he would make things right.
My son drove the car home and everything seemed to be OK until about a couple months later when the transmission started shifting hard again. We called Family Auto Mart, spoke to ** and after reminding him of the problem and the 1 year warranty on the transmission, he said he would call his mechanic and get back to us. He called back a few minutes later and asked us to take the car directly to his transmission guy, an hour away from us.
We left immediately and dropped the car off at the transmission place. After explaining the problem to the receptionist she asked if they had worked on this car before. I told her ** said they had and she said ok they would call us when it was ready.
A day later, ** called us and said we could go pick the car up. He again apologized and assured us that he makes things right and the transmission should be good now but it has a 1 year warranty and to call him if it happens again. AGAIN a few months later, February 2015, the car started shifting hard and now wouldn't go into third gear. My son actually got stranded in Orlando and had to have the car towed 100 miles back home.
My husband again called Family Auto Mart, Inc and spoke to ** only this time he refused to help or "make things right". My husband reminded him about the 1 year warranty on the transmission and ** denied it. After several minutes on the phone and getting nowhere, my husband hung up. We took the car to a local, reputable transmission shop to have it looked at. The mechanic there assured us the transmission had been worked on, but there were metal pieces all inside it and it was completely useless.
Now, we have a car we bought 6 months ago and still have over a year of payments sitting in my driveway until we can put a new transmission in it. Family Auto Mart and the sales manager, **, are NOT good business people. They do Not care about ethics or honesty. If I could give them Zero stars I would. Do NOT buy from them, I learned my lesson the hard way.
MELBOURNE, FLORIDA -- I went to Family Auto Mart to look at a Honda Accord they had advertised really cheap. I looked at the car and it wasn't the best but it was cheap like they advertised. So Steve showed me some other sections of the lot, they had it all separated, he showed me I guess the next level up and they were a little better, I wound up getting a 2009 Honda Accord, way way nicer with the same amount I was gonna put down on the cheap one!! Super super happy and glad they steered me into a good quality car. Steve and the two managers Doug and Edwin, they are the people I talked to.
MELBOURNE, FLORIDA -- I went to buy a car for my son that came from the Army and one of the salesman told me that all I wanted was a car for a cheap price because my son is in the military. I felt so disrespected I walked away. I don't have a lot of money to buy a car right out the dealer but that's not the way to treat people that work hard for a living. Hope everyone that reads this would take my advice and not bother to buy anything from this dealer.
MELBOURNE, FLORIDA -- When my son was born we needed a bigger vehicle so I stopped into the Family Mart. I ended up buying a Chevy Astro van which my kids and wife loved. We drove that vehicle to 259000 miles till we sold it... I would buy another vehicle from them in a heartbeat. Best place in town... specially since they just happen to be next door to the biggest crook on town...
MELBOURNE, FLORIDA -- Was desperate for a car as mine was ruined and my credit was not good. Went to Family Auto Mart in Melbourne. Fast forward 1 1/3 months. Car had a banging underneath it, went to mechanic. I have to replace driver side axle, front suspension control arms both sides, alignment and stabilizer links both sides to the tune of almost 1,100 dollars. Thanks for nothing Family Auto. No matter how desperate you are, stay away from this place!!!!