MELBOURNE, FLORIDA -- We needed a used vehicle as my daughter's first car, and we did not want to make payments. Several cars were researched online (especially by my daughter who knew very little about what to look for) and those seen at Family Auto were attractive. We drove from Sanford to Melbourne and was greeted by "Chicago" Steve. We pointed out the cars we saw on the website and he honestly informed us of the problems associated with those cars and that they would not be good cars for our daughter. He showed us other cars that would but were still in our range for paying cash.
It was raining the night we saw most of the vehicles and were unable to test drive. We returned about a week later (after also seeing other cars at other dealers), test drove several cars and decided on a 2004 Honda Accord Coupe. We paid most of the money but a trip was needed to my bank to get the rest. Despite not receiving all of the money for the car, we still left with the car and paid the rest via telephone the next day.
Our entire experience with Family Auto and "Chicago" Steve, was nothing short of respectful, honest and accommodating. The car - so far, has been all we realistically expected. I cannot speak for other people and their experiences, nor can I vouch for any of the other salesmen, but our experience was top-notch, and I would not hesitate to purchase from them again.
MELBOURNE, FLORIDA -- I was looking around shopping for a car on a budget, since I had a accident and my car was a complete lost. I came across Family Auto Mart. I called the same day, spoke to Eric and asked a lot of questions because I live in Tampa almost 3 hours away and wanted to make sure I asked every detail regarding what is on there website. Eric informed me about a couple of cars that I had seen posted on their site. I was very clear on my budget and that I was not looking for payments. I wanted to purchase a cash deal. He said that the cars I was looking at indeed are cash deals. I also told him I was coming from Tampa and I wanted a good reliable car.
Two days later, I had a friend drive me to Melbourne. When I got there and asked for Eric they told me he was not there. I informed the sales person I was coming from Tampa and I had a couple of print outs of cars I wanted to see and I handed him the print out. His answer was, sorry these cars would not even make it out of the lot. After I came out of shock he told me that he had cars similar to the ones I was looking for but they would require payments. I told him that I was very clear when I called and spoke to Eric and that I have called at least twice making sure I was clear.
MELBOURNE, FLORIDA -- My name is **. I was referred by my son in law to Family Auto Mart stating that they are pretty good about dealing with cars. I was greeted by **. We spoke a little about what kind of vehicle I was looking for. He showed me a few vehicles and I narrowed it down to a Ford Escape. We took it for a test drive, and turned out very impressed with the SUV. When we got back to the office we started with the paperwork. ** assisted me with everything and boy oh boy we were wheeling and dealing with the final numbers.
When it was all done I drove home with my SUV... All I was saying to ** was "Thank you so much for helping me with my Birthday Gift..." Bunches and Bunches of Haloes and Kudos going out to ** at Family Auto Mart in Melbourne Fl...
MELBOURNE, FLORIDA -- My husband and I had the pleasure of purchasing our vehicle from Family Auto Mart, and I would like to share our experience. Upon arriving we were greeted by a sales representative by the name of ** and from then on the experience was lovely! He helped us to purchase a beautiful family vehicle and even though we had a few hiccups along the way, ** (the owner) took ownership and resolved the issue immediately. They were very honest and upfront and that shows great integrity and character! I highly recommend them if you're looking for honest, respectful people to do business with!
MELBOURNE/FL -- Almost every car I looked at on their website was not on the lot. The cars that were on the lot were a mess. They are very unwilling to make things right. The sales person was so over weight that he was unable to keep up and work with me throughout the sales lot. He also had very little knowledge of the vehicles on the lot. It was an awful experience.
MELBOURNE, FLORIDA -- I purchased a Honda Accord from Family Auto Mart Feb. 2014. A week after purchasing the vehicle I experienced problems. The door was getting caught into the fender. I reported the problem to the company and they tried to deny responsibilities for the damage. They wanted me to do an insurance claim which I refused. They stated the car wasn't like that when I purchased it. It was clear that previously the car was involved in an accident. Which I didn't complain because there weren't any noticeable damages.
I had to drive the vehicle back to Melbourne to allow their mechanic to inspect the car. The following day they verbally refused to fix the vehicle. After disputing with the company they finally agreed to fix the vehicle. My payments are still rolling and they've had car for a week. They're a total rip off and I wish that I didn't have any involvement with the company! You view their website and those vehicles aren't on their car lot. They company isn't honest at all! If you're from another city I wouldn't recommend anyone to drive there.
MELBOURNE, FLORIDA -- My wife and I went to Family Auto Mart on 5/28/2014 and talked to ** the salesman who was extremely helpful answering our questions. After looking for a while we found ourselves going back to a Infiniti. This vehicle drove like a new car and ** was very honest telling me of two small problems with the car that I have repaired at no cost. ** handled the paperwork in a timely manner. And the finance manager, she did a great job of getting us out even though our finance is not very good. In all it was a great experience and I would advise anyone looking for a car to please check them out and talk to ** as he was helpful with all aspects of our purchase.