Never Buy Feather River Doors
We bought our Feather River Door through Home Depot and the warranty said it was manufactured by Trinty International. They tell us they don't sell doors in Florida. We called Home Depot who contacted ... read full review3 Replies - Latest reply on 12/03/2013
Fiberglass Entry Doors
BADA BING, NEW JERSEY -- Being in the door business for many years, few companies come along and change things for the better. Having the opportunity to order and install many doors, I have found that the Feather River Door Company ... read full review4 Replies - Latest reply on 10/17/2012
TACOMA, WASHINGTON -- My townhouse association bought 200 of the fiberglass doors and on almost every one the varnish coating on the outside surface began peeling off within 1 year, especially on doors exposed to the sun. If you follow the refinishing procedure as prescribed by the manufacturer, your door will, never look good again. Also, we had several doors that had the glass blown out during a recent wind storm. If you are interested in low maintenance and security, do not buy this door.4 Replies - Latest reply on 05/30/2013Add reply
Feather River Door
Three Feather River Doors were bought from Home Depot. The double doors had the following discrepancies:
1) Sill plates - screws were high, sill plate not level.
2)Astral strip locks: one missing grommets. ... read full review2 Replies - Latest reply on 12/18/2009
REVISED!!! Do Not Buy This Door!!
After posting my original negative experience about Feather River doors, a company representative contacted me today to offer assistance. Evidently, they are willing to stand behind their product and ... read full review
TACOMA -- We purchased a Feather River Door with Sidelights believing that we were getting a well made beautiful unit. IT WAS A WASTE OF OUR TIME AND MONEY. After waiting 3 weeks for the unit we had it installed. We opened the door to see that it was delaminating and warped. It was a Sunday so we could only report it to Home Depot. A couple of hours after noticing this deformity, the sidelight that was being hit by the sun exploded and the glass shattered. Once again we reported to Home Depot. On Monday Morning I called Feather River first thing. The customer service representative was RUDE, TOLD ME THAT IF I WANTED A QUICK SOLUTION I SHOULD CALL HOME DEPOT and ended up HANGING UP ON ME! I called back and left my name and number for a manager to call me back and never heard another thing from them. This was the worst $4000 that we have EVER spent. If you want a quality unit from a company that cares about its consumers DO NOT PURCHASE FROM FEATHER RIVER. I WILL PASS THIS ALONG TO AS MANY PEOPLE AS I CAN!Add reply
Ordered what I thought was a quality door. Very poor quality, had staple sticking out of wood and the fiber glass coating had chips from factory that was touched up badly. Would not recommend to anyone. 1 Replies - Latest reply on 07/24/2010Add reply
Despite reading the reviews posted here, we decided to order 3 Feather River Interior Doors from Home Depot in Fall 2010 because I really liked their privacy glass MultiSquare pattern. We ordered two ... read full review
I read the varying reviews before buying, but I wanted to buy doors at Home Deport after an excellent experience purchasing kitchen cabinets and countertop there.
Big mistake. I bought 2 Feather River exterior fiberglass doors and an Andersen storm door. Two of the three doors were OK. One of the Feather River doors came with a gouge. I agreed to its installation while new "slab" was ordered. This took over a month, and the replacement came with more gouges than the first.
Obviously there is no inspection of the final product.
I am still waiting for the next replacement.
Feather River Doors
We just installed a Feather River, full glass entry door. It was ordered on Nov 11, 2009 and charged to our charge card for $1750. It is a full glass door, and two side lites. The special order was ... read full review
EAST TACOMA, WASHINGTON -- The name is also under Trinity Glass International, Inc. I special ordered a front door from the Feather River company and I have to say it was beautiful until it shattered on Thursday for no reason. ... read full review2 Replies - Latest reply on 05/17/2011
INDIAN HEAD, MARYLAND -- Purchased the door in 2004-2005 from Home Depot and have had issues since. Of late, a Home Depot installer came out to investigate the issues, informed me that the door was not originally installed properly and showed why. Eventually the same door was reinstalled but I was informed that the oval glass, which had already slipped in the opening, would continue & I was told by Feather River it is "NOT" covered.
BEWARE of Feather River!
Paint on These Doors in Junk
QUINCY, ILLINOIS -- Purchased a custom set of Double Entry Feather River Doors painted Blue from Home Depot. Took 3 weeks to build ( 1 week of Custom BAKED ON BLUE PAINT PROCESS Extra $300.00) When I went to pick up doors ... read full review
We ordered a new Feather River front door from Home Depot. There have been several manufacturing and quality defects in the door and Home Depot and Feather River refuse to make the issues right or correct them. I would never buy another door from Feather River or Home Depot. There are lots of other good doors out there to put up with bad warranty and poor quality. 2 Replies - Latest reply on 02/15/2013Add reply
I ordered two exterior doors through Home Depot, with whom I had just had an excellent experience with a kitchen renovation. I read the mixed reviews, but all brands seemed to have them.
The doors came in and one was just fine. The other had a deep gouge in it. The second door that came to replace it also had scratches. Finally, 5 months later, the third door had only a minor painting lapse on the inside edge, so I accepted it.
I would NEVER buy this door again, although I like the doors a lot now that they are installed.
Feather rivers doors are junk and their company provides poor poor customer service. Do not buy one of these doors!! Add reply
I have a new feather river door set, very expensive leaded glass and two side lights. The quality is awful, there is apparently no quality control at the manufacturer. The door arrived weeks late, once it arrived, the door would not open because it was larger than the frame. The leaded glass had a huge scratch in it and the weather strip was already destroyed. To Co. said they would replace the too big door to go ahead and finish the installation and finishing (which I did). Then weeks later they said they were coming out to replace the whole unit because the door was the right size but the frame was too small! So they ripped the whole thing out, now I have to finish the installation myself because the warranty only covers rough-in installation. These guys are jokes.2 Replies - Latest reply on 12/10/2010Add reply