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Feather River Doors

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27 Reviews & Complaints

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Fiberglass Entry Doors
Posted by DOORGUYSEAN on 11/28/2007
BADA BING, NEW JERSEY -- Being in the door business for many years, few companies come along and change things for the better. Having the opportunity to order and install many doors, I have found that the Feather River Door Company is one of the best door manufacturers to deal with. Every door I purchase has the quality you look for in a fiberglass door. Some of my customers ask for Thermatru doors but when I show them the price and the fact that they would need to stain that companies door, it is an easy sell to Feather River. I am told that every one of their pre-finished exterior doors are all stained by hand. All I can say is, WOW!!!. I have to pay my painter $600 to stain a door and don't get the consistency that Feather River offers for a lot less money. The finish is warranteed too.

Out of the 30+ Feather River orders I make per year, I have to say every single door except for one came in on time. The one I waited for was that new Mahogany grain door. It turns out, the lead time was 28 days but the store guy told me 14 days like the OAK grain doors so it was not Feather Rivers fault. I had to hear it from the homeowner though. Home Depot now stocks these mahogany grain doors too. Once, I needed to get a replacement part for a damaged sill (probably hit by Home Depot fork lift guy) and I spoke to a sweetheart in customer service that sent me the part free of charge in just a of couple days.

Easy installs too.

I would recommend this company any day of the week and I would even put one in my mothers house.

THE DOOR GUY

     
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Posted by Principissa on 2007-11-28:
That is good to know. The house we are buying has a seriously old door that needs to be replaced.
Posted by Anonymous on 2007-11-29:
$600 to stain a door?
Posted by grandma005 on 2010-12-17:
I have had a Feather River door for five years and could not be more happy with it. Highly recommend.
Posted by Thomas32828 on 2012-10-17:
Sorry. I have a very bad experience with them and their customer service never again.
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Warning! These doors peel and glass breaks - no repair possible
Posted by Maryelizabethanne2 on 05/02/2011
We were forced by our condo association to pay over $1000 for this door. Within a year it started to peel. The time-consuming and costly "fixes" suggested by the manufacturer did not restore the door to an acceptable condition. Then after 2 years the exterior safety glass shattered for no reason and the cost to replace the glass is almost as much as the door. NEVER get this door!!!!
     
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Posted by Alain on 2011-05-04:
You can try sending them a message about this at email@featherriverdoor.com and see if that'll help. Since your condo association apparently insisted on these doors, you should also talk to them. They share some of the responsibility for this problem.
Posted by wjk898 on 2012-10-10:
I got a couple of their attractive full pane etched glass doors and one of them spontaneously shattered after almost 2 years. They replaced it half price....and THEY found my remark on some obsure do it yourself blog thing and THEY contacted me...unsolicited. I was very impressed. I bet Bobbi will give ya a reply on this page. They scan the complaints daily I think.
Posted by Thomas32828 on 2012-10-17:
I had the same problem and after they told Home Depot they would fix it, they tell me they won't.
Posted by Ann on 2013-10-30:
It has been about 2 weeks since I ordered an entry for my kitchen . Yes I bought it at Home Depot store 0618 and the salesman was very helpful and said it was a heavier door than Masonite and since it had the half
mini-blind I placed the order.
To date have not received it but very concerned about many negative reports and just looking for insurance I will be happy with the door. it's #S0901 SKU 0000-806-449. We are seniors and hoping to be happy with our choice and Home Depot will handle and install properly. Please let us know if there is a problem with this door so I can cancel if necessary which is not what I'm looking for just a great door for our home. Please inform us Thank you
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Feather River Door
Posted by Spwhiting on 12/17/2009
Three Feather River Doors were bought from Home Depot. The double doors had the following discrepancies:
1) Sill plates - screws were high, sill plate not level.
2)Astral strip locks: one missing grommets. Unable to move top and bottom locks without using a screwdriver and plenty of force.
3) corner seal pads not installed.
4) Sill squeaked when walked on
5) a 3/8 x3/8 hole in the bottom area where the doors met.
6) movable door - bowed, did not seal at the weatherstrip.
7) Sealant not removed from picture frame at glass.
8) movable door - bottom weatherstrip came off.
9) Astral strip not finished by manufacturer. Does not match door finish.
10) Routing of hinges in door and door frame inadequate to allow hinge to seat completely.
11) The Home Depot installation resulted in: Unit was not square, unit was not plumb, not properly shimmed,
Single door:
1)mini blind does not retract when it is < 32 degree F.
2) Three hinges had four of the 12 screws missing.
3)Picture frame was white, but door is off white.
4)1/4 to 3/8" gap at top of door.
5) Installation was not square. Adjustable rail and sweep not installed properly.

Home Depot and Feather River replaced the double doors and realigned the single door. The single door miniblind failure to retract just started - time to talk to Feather River again-argh.

Overall poor quality from FR and sloppy installation from Home Depot.

I would never recommend Feather River to anyone...a considerable amount of time and effort was spent with FR and Home Depot to get the doors replaced, reinstalled and fixed properly. Spend a few more dollars and buy elsewhere. Feather River warranty claim # 563301.
     
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Posted by SadSackSam on 2009-12-17:
Oh so did they do anything right? How many poor people did you go off on durring this process? And as far as the blinds they almost never work at or below freezing. try Micheal from the other post he might help you.
Posted by homedepot_michael on 2009-12-18:
Hi this is Michael from Home Depot Customer Care. I’m sorry about your experience with us. I would like to offer my help. If you would like to share more details, please send an email to michael_care@homedepot.com

Michael
The Home Depot
Atlanta, GA 30339
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Garbage
Posted by Mamawolf98 on 05/16/2011
EAST TACOMA, WASHINGTON -- The name is also under Trinity Glass International, Inc. I special ordered a front door from the Feather River company and I have to say it was beautiful until it shattered on Thursday for no reason. We left and it was fine and came home to a marbleized front door. I called Home Depot about the issue and they have been wonderful in trying to fix the defective door. I was instructed to call the warranty department today because the company representative told the gentleman from Home Depot it should be covered under the manufacturer warranty due to a defect between the light panes. I called this morning hopping for a speedy resolution and what I received was accusations from the woman on the phone who said because the front panel of the light shattered it was no longer under warranty. I tried to explain to her that the reason for the shattered glass was a defect between the beveled glass panels. The more I tried to explain the issue the more belligerent she became and when I asked to speak to a manager she said he did not get in until eight in the morning. I finally had to tell her in all my life I have never spoken to a representative of a company who was more of a detriment to the company than an asset. She caused me to distrust the company and it's product. I have informed all of my friends on Face Book not to do business with this company because they are not reputable and in the end it will cost you double for special ordered defective door. Sadly I am now going to have to find a carpenter to fix the door and I can only imagine what that will cost me.

Read Company Response
Company Response on 05/18/2011:
Hi,

This is Bobbi from Feather River Door Customer Service. I'm sorry to hear about your experience. Our finish warranty has always been two years however, we would like to work with you to resolve this issue. Please contact us at email@featherriverdoor.com. We hope to hear from you.

     
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Posted by Alain on 2011-05-16:
Contact Feather River via e-mail at email@featherriverdoor.com and also call the Home Depot customer service number at 800-553-3199 and tell them about the trouble your having.
Posted by Kurizumaru on 2011-05-17:
did you talk to a supervisor? what did he/she say?
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These doors peel badly
Posted by JeffPA on 05/01/2011
TACOMA, WASHINGTON -- My townhouse association bought 200 of the fiberglass doors and on almost every one the varnish coating on the outside surface began peeling off within 1 year, especially on doors exposed to the sun. If you follow the refinishing procedure as prescribed by the manufacturer, your door will, never look good again. Also, we had several doors that had the glass blown out during a recent wind storm. If you are interested in low maintenance and security, do not buy this door.
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Company Response on 05/18/2011:
Hi,

This is Bobbi from Feather River Door Customer Service. I'm sorry to hear about your experience. Please contact us at email@featherriverdoor.com. We hope to hear from you.
     
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Posted by Skye on 2011-05-01:
Was the company who manufactured the doors, contacted about the peeling?

Posted by Anonymous on 2011-05-02:
These are low end doors with a cheap finish. Take it up with the association. Whoever ordered the doors needs to contact TGI and the manufacturer. What does the warranty say?
Posted by Kim on 2013-04-11:
Yes, we've had the same problem with our door that gets alot of sun. The door doesn't look great after refinishing and needs to be refinished every year. Not worth the money.
Posted by Diana on 2013-05-30:
I looked at these doors today and glad I read these reviews. My door gets full sun all day and I was wondering how this door would fair.
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Feather River Doors
Posted by Rrmurph on 01/30/2010
We just installed a Feather River, full glass entry door. It was ordered on Nov 11, 2009 and charged to our charge card for $1750. It is a full glass door, and two side lites. The special order was delivered to HD at the end of November, and it was DAMAGED. They sent it back, and ordered another one. It came in 3 weeks later, and it was DAMAGED, they ordered it again, and it came in before Christmas, and it was DAMAGED. It finally came in on Jan 27, and it appeared OK when we looked at it at the store.
We had it delivered, and upon installation, discovered a few things that really made us question the quality of this door.
#1. The screw cap covers are not manufactured propery. There is an extreme amount of flashing left on the plastic from the moulding process.
#2. Why do we have to install these anyway? They should have been installed at the factory.
#3. We paid extra to have the door primed. There is BARE pine visible on the outside of the door
#4 The weather strip at the top of the door is torn
#5 We paid extra to have the deadbolt holes drilled, and they were 1/8" off. It made it extremely difficult to install the deadbolt and lock.
Overall.....................NOT happy with this door.
     
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StarStarStarStarStar
Good Experience, So Far So Good, Lots Of Compliments
Posted by Lowerb on 07/17/2013
TRUSSVILLE, ALABAMA -- My contractor recommended the Feather River brand door. We chose the Chocolate Mahogany Woodgrain Home Depot SKU#0000-806-449, Slab Only. No frame as it was a replacement for our old wood door. My entry way gets lots of rain, and lots of sun from the West. The only surprise I had was Home Depot did not carry any of the doors in stock or any color samples. They only carried Masonite doors. Feather River was Special Order only. My contractor contacted Feather River and they sent samples to him. I did not like the looks nor finish of the Masonite doors compared to the fiberglass samples from Feather River.

After two weeks as promised the door arrived for pick up. I removed the door from the carton in the store and inspected it. The finish was truly amazing. It looks like real Mahogany. Heavy like a wood door. The contractor asked me to order it not pre drilled for entry handle or lock. It came pre milled for hinges. It also came with weather strip on the bottom of the door.

My contractor said he had installed Feather River doors before but this particular door was really striking and the finish amazed him. He did have to router for new hinges as he had suspected due to a long shot of matching up to the 18 year old wood door.

The door has been up for a few months now and still appears to be excellent. We have had many compliments on the door and no one can believe it is fiberglass.

My warranty states "Lifetime". I am not sure why some people that has rated the doors indicate the warranty has changed to one year. If you have a paper in your possession, and receipt of purchase they can't change the warranty on you. Keep pressing if they try! I have had this experience with other products. Having my warranty paper that came with the unit and the sales receipt has made me a winner every time.

It is my opinion part of the issues we.... consumers have is not having a product installed and checked by a professional. Someone that is experienced as my installer was and someone that has a relationship with the seller, in my case Home Depot. I believe if there is a problem going forward my contractor will be able to help me get it resolved as he has a personal relationship with the seller he buys a lot of remodeling material from on a annual basis and has personal relationships with the manager and store specialists.

I would order another Feather River door for another entryway if I need one. I know folks typically only write a review if they have a problem but I like to do both, report bad and good experiences.
     
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Disappointed
Posted by Brooklyn mama on 12/17/2010
Despite reading the reviews posted here, we decided to order 3 Feather River Interior Doors from Home Depot in Fall 2010 because I really liked their privacy glass MultiSquare pattern. We ordered two doors primed white that had the MultiSquare Privacy Glass and a primed white bifold door that had matching glass on the top half of the bifold. We discussed the negative reviews extensively with the door salesmen at our local store. They promised to check out the doors before they released the doors to the installers.

After several weeks the doors were brought to our house by the installer who installed the bifold doors in the bathroom first. We assumed the Home Depot door people had checked them first. On the bifold door, there was caulking on the glass that the installers were afraid to remove because it might remove some of the frosting on the glass. There were a few problems with the glass but we were willing to overlook it as I really liked the glass pattern. We decided to look at the full length glass doors outside before proceeding. How disappointing. Big swirls on the glass, damaged and so visible on both doors! The doors just had cardboard around the edges so it was very easy to see the damages. Home Depot never looked at the doors. We could not install these doors and called the Manager at Home Depot. Home Depot said we could reject the doors and eventually gave us a credit on our card for the doors. What a waste of our time and the installers. They had to reinstall our old linen closet door. Our Home Depot does not look at your doors at the store and depends on you to accept or reject doors at your house!

These doors were suppose to be installed before our bathroom was tiled. We had to just go with the doors we had and will have to find other doors to install after-which is not what we wanted. We were fooled by how nice the doors look in the catalog and what was hanging in the store display. It was a waste of our time ordering them and staying home to have them installed-we have nothing to show for it but aggravation.

Read Company Response
Company Response on 12/20/2010:
Hi, This is Bobbi from Feather River Door Customer Service. We’re sorry to hear about your experience and would like to work with you to resolve this issue. Please contact us at email@featherriverdoor.com. We hope to hear from you.
     
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Worthless doors
Posted by Tomy24 on 06/02/2010
So my wife and I decided to buy a feather river door unit. Thinking we were getting good quality unit. It turns out it was our worst investment. We've had problem after problem with the unit. We've also had two claims and nothing seems to take care of it. Oh and also the poor customer services I received from two employees Jan and Davina they were no help to me. What a company
     
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StarStarEmpty StarEmpty StarEmpty Star
No Quality Control!
Posted by Oldmomsmailbox on 01/20/2013
I ordered two exterior doors through Home Depot, with whom I had just had an excellent experience with a kitchen renovation. I read the mixed reviews, but all brands seemed to have them.

The doors came in and one was just fine. The other had a deep gouge in it. The second door that came to replace it also had scratches. Finally, 5 months later, the third door had only a minor painting lapse on the inside edge, so I accepted it.

I would NEVER buy this door again, although I like the doors a lot now that they are installed.
     
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