Worst Customer Service and Manufacturing
TACOMA, WASHINGTON -- I purchased 3 doors from Home Depot, two of which are Feather River and a storm door from a different vendor. The storm door arrived at the store on the due date and I was under the impression that the 2 entry doors would be in on their due date. Boy was I ever wrong!
It is now 2 weeks past the date that the doors were to be installed, not shipped to the store. In this time, the entry doors have been delayed over and over. 13 days ago, I went into Home Depot and had the millwork call to get a status update, which he was told by the mill that they would be shipping in 5 days, arriving at the store 3 days later. That date came and went, the doors never shipped. It was then moved back to today for shipping, and they were again postponed.
The funny thing about my experience, until I got a manager at Home Depot involved, one party was blaming the other. I do believe the manager at Home Depot is now doing the right thing, when will Feather River take accountability for their complete inept process and do the right thing. I will not cancel my order now, because I am not going to pay the restocking fee, nor do I want to come crawling back to that one other competitor that I told no because of price and lead time.
I will tell everyone this, if you want a good door for a good price, go ahead and proceed with the order from Home Depot, but give yourself an extra 4-8 weeks from the promised date. Not to mention, shouldn't Feather River pay my gas bill this winter since I ordered doors to be in place before the cold hit? Yes, but I doubt they'll even care, because that seems to be the attitude they've taken in regards to getting my doors out of the plant.