MELBOURNE, FLORIDA -- We purchased this door through Home Depot and thought it would have a lifetime warranty. We were told that this fiberglass and glass door would never rot and would last years. Unfortunately we discovered rot just 5 years and 3 months after it was installed. The door was over $3,000 plus installation. It was professionally installed. We noticed soft wood that was actually rotting on a piece that connected the door to the window panels.
Feather River Doors would not cover it because they said it did not have enough caulk applied at installation. Caulk was applied and maintained yet we have wood rot on the door. This will have to be replaced by ourselves and nothing is covered. We did not realize that the fiberglass door is not all fiberglass and non-treated wood was used. I will never deal with this company again.
Finish does not last! The door looked good when it was installed, and it still does, EXCEPT the jams and frame are horrible. When you purchase the entry door and sidelights, they do not tell you that a coat of polyurethane must be applied annually. This I did. The frame and the door jams (members between the door and sidelights) do not come pre-finished. The members have a coating of some kind that you must finish with a Minwax finish to give it some grain effect. My entryway is about four years old and last year the jams and frame started to peel and crack. It looks terrible...
It took Home Depot almost six months to tell me Feather River says their warranty is only good for TWO years. Imagine that. You spend thousands of dollars on a product and the manufacturer does not expect the finish to last longer than two years. I asked Home Depot for a Feather River representative to come and advise me what can be done and a Home Depot manager left a message telling me to sand and paint the parts.
SEATTLE, WASHINGTON -- Feather River doors have different thresholds. If you purchase stock doors at Home Depot to install, the thresholds can be entirely different. Feather River Warranty, chocolates, pineapple, etc staff will immediately revoke your warranty upon hearing that you were smart enough to install doors yourself. Additionally Feather River couldn't care less that you have mismatched thresholds. That's not high on Feather River Management priority lists.
Additionally and rather disturbing is that throughout the buying process at Home Depot, you're pressured to believe you're too stupid of a consumer to install your own double doors, like its rocket science, Chemistry Class 587 or Nuclear Physics performed at White Springs, NM. Installers and measuring staff sent out from Home Depot as private contractors are ready to tell you, "This is impossible, you need professional installation, and we can provide for a (very expensive) fee."
Finally, Feather River drives the train of Home Depot employees, measuring gurus and installers to encourage Consumers purchase the incredibly expensive "Special Order" doors directly from their manufacturing plant. The ultimate con job and qualifies for a special RICO award from the U.S. Justice Department, U.S. Attorney and Consumer Affairs Advocates.
This door manufacturing partner of Home Depot is a profit-oriented snake in sheep's clothing, ready to sap as much money out of your pocket as possible. Finally they will promise you a warranty you never see prior to, during or after purchase, unless you go on the internet, and that warranty has so many reasons for voiding its contents, you feel (figuratively speaking) you have been 100% perforated by buckshot to the face and torso from a 12-Gage shotgun blast, leaving you stunned and gasping for air.
FEDERAL WAY, NEW YORK -- Not Happy with Feather River Door. I have a $3,000.00 door with 2 sidelights. The frame was rotting so I went to Home Depot to order the parts. I was told I couldn't order parts because it's only done under warranty. I contacted your company and you sent someone to look at the door and cracked glass in the sidelight. A couple of weeks later I received a call from Home Depot telling me my glass and frame came in. I happily went to pick up the glass and frame only to discover the only thing there was the glass.
Thinking this was a mistake I called your warranty department and was told my warranty was voided because I didn't caulk the door or paint the inside. Since this was a factory assembled door if the frame is supposed to be caulked to the sill I think it should have been done as part of the assembly but all I want is to fix my door so I said "if you've voided my warranty then sell me the parts" but I was told they don't do that.
So I asked why they sent the glass and was told it was a courtesy. I said "what good is the glass if I can't fix the frame" and was told if I didn't want or couldn't use the glass I should just throw it out but really what they're saying is I have to throw out the $3,000.00 door because your company is unwilling to either sell me the damaged pieces of the frame or give them to me under warranty. This is very unfair.
We ordered our doors in October 2014 from Home Depot, they were feather river doors. When the order finally came in it was during the Christmas holidays. They finally delivered the double entry doors. The finish was poor, the frame was cracked, the door color was coffee bean and the weather striping was WHITE looked terrible. Plus part of the doors didn't have any paint at all. So I called feather river. They said they were sorry (I didn't need a character reference). We know they are sorry. They were going to rush out a new set of doors.
Well here it is April15th 2015 and the second set came. No paint on the tops of the glass frames, the astragal was white, the weather striping was white, the bottom sweep on the doors is beige and the finish is bubbling. The doors looked like they were painted in a sand storm. The installers wouldn't even install them they were so poor. I called feather river again today and they said they were so sorry. I said NO MORE FEATHER RIVER DOORS. You need serious quality control.
TACOMA, WASHINGTON -- Yesterday I posted about a problem I was having with the Feather River front doors I purchased through Home Depot. At the time of the posting I had been told by the Feather River Warranty Department that the warranty on my doors had been voided because the one side was off by ¼”. After hearing this needless to say my blood began to boil.
I systematically went through all of the issues trying to be just factual and unemotional. I also sent a copy of the posting to the manufacturer. I am happy to report that yesterday evening I received a call from a manager at Feather River who informed me that not only will they honor the warranty but they are going to send a complete new replacement unit.
I know this will still cost me a few hundred dollars to have them installed. To be assured that they will be installed per the factory recommendations I am going to pay Home Depot to do the installation. I am extremely pleased that this American manufacturer has stood behind their product and is trying to rectify what was a bad situation.
OHIO -- We purchased a Feather River Craftsman style double front door, from Home Depot, where one isn't supposed to open. The 2 pins holding the passive door closed vibrate and the 2 pins holding it closed unlock the door. Called Feather River and was told to take pictures of the door so they could see it was one of theirs. Then we were told to take the lock system off the door and take it apart and bend up a spring inside to see if that would work. We requested the parts to repair the passive door lock system and was told no. They would have to see pictures 1st to evaluate.
After telling us that, they told us the repair parts were no longer available and would not send new locking system per supervisor Dawn. This door is under warranty however they do not honor any warranty. DO NOT purchase a Feather River door if you want a safe, decent door and a company that stands up for their product.
MICHIGAN -- When our door frame bowed after seven months and the whole door and frame had to be replaced, we discovered a disappointing policy. While Feather River will replace their defective door, they do not cover the cost of installation - that you have to have in order to replace their defective door. When I complained to the Feather River Doors' manager, James, he kindly informed me that "sometimes life isn't fair." He must have been real proud of himself, because when I asked James for his last name, he refused. I understand from Home Depot, Feather River Doors is one of the worst when it comes to customer service. Point taken!
I really wish I would have saw this page of reviews before I bought my new Feather River front door. Installed in April everything seemed fine. Got a little tight in the summer but chalked it up to expanding from the heat. Now that Long Island, NY winter has hit this is the worst door ever. I had to hang a curtain over my door because the wind that is blowing through the door is unbelievable. Seriously you wouldn't believe the cold air in my house on a windy day, all you smell is cold fresh air. I can't even sit in my living room if it's a windy day. I had an issue with the door knob. Called the company thinking I had a faulty knob but really it's the gap in the door that is causing the knob not to connect with the frame, so basically you can just push my door right open even when it's in the lock position.
Now reading all these reviews of the door warping scares me that even if the company replaces the door it's always gonna be an issue. Please take your door back & just give me my money back so I can purchase a new one that is more trustworthy. I had 3 different installers come look at it & all said it was installed correctly looks like it has a wrap in it. Sucks when you make an improvement on your home & you get ** like this and you're a single income just trying to make it every day. My rating is on the door only, it could change after hearing back from the company & what they are going to do about my issue.
SELF-EMPLOYED, NEW YORK -- I so wanted to love my Feather River craftsman styled fiberglass door with paned window and dental molding. Should have read reviews first. Window panel warped first summer it was installed. 6-panel cover that goes over the glass insert totally warped, then leaked glue, and finally snapped in several places. We were told by FR to open up some of the air flow in the storm door. (Storm doors are mandated in new buildings in our county in New York.) We further vented the storm door and waited for a new window panel to be shipped, which FR did do.
Same issues with second panel. Plus the ENTIRE fiberglass door is warping, making it either almost impossible to open/close at times, pulling lockout of alignment at times, or letting air in at spots. I will now be calling FR again to see if they make anything other than these apparently useless fiberglass doors. I am thinking maybe a metal door would not be so prone to warp. I will let you know what they say. I will also be speaking to Home Depot again to see why on earth they still sell these doors with all the issues I have now seen all over the internet. Hoping fiberglass is not my only choice and that FR will stand behind giving me a product that doesn't fail right out of the gate.