I bought an exterior entry door from Home Depot in August 2012. The door made cracking sounds when the sun hit it and lo and behold the frame around the oval glass separated and the glue was running down the door. I contacted Feather River customer and was told that because I had a full length glass storm door that trapped in the heat and caused the splitting. After many aggravating calls I got them to replace the door but they would not pay to have it reinstalled. I had the second door installed and guess what. It's split again. Terrible product. They would not back it up and customer service is terrible. Don't buy from this company. You will be sorry.
WASHINGTON -- I would like to add my negative experience with Feather River – the only one company offering interior doors through Home Depot. Do not trust this company, do not trust their appealing catalogs. All pictures are misleading.
They deliver doors that don't have anything to do with what you expect. The doors I received were made of simple, flat, ugly wooden boards, without any design. The wood is UNFINISHED! I paid $1,200 for few flat boards of unfinished wood. I could've bought the same boards from anywhere and put them together to look as doors.
Now, I have to look for what color polyurethane will match my taste, I have to buy several samples and stain wooden pieces and as I don't have time, no experience, I have to stain the doors by myself. They will never look even close to what I like and to what I expected to receive. The company charges you for nothing and you come up with unfinished wood, costing pennies!!! Never buy doors from this company. It is a scam!
I live on Long Island, which sees a lot of temperature changes during the year. My door was installed in July 2017. After installation the door began to makes noises during the evening after the sun went down. Went to Feather River website, and it was explained that it was normal. During hot days the door will expand during the day, and contract at nighttime. That was the reason for the crackling noise. Well as time went on the door would stick every time the sun beat on it.
We called Feather River and they sent a representative out to look at the door. He took all kinds of measurements using all of his tools. He came to us in December of 2017. We waited about three months after we called Feather River concerning the sticking of the door. When he arrived the temperature was 5 degrees. I showed him the that the door frame was warped in middle. He agreed with me.
We finally got the report in February 2018. In the report it stated that the measurements taken didn't fall into their scope and that's why the door was not shutting properly. Nowhere in the report did he explain the bowing of the door frame. He blamed the installer. Called customer service about the report and they referred me to Home Depot where the door was purchased. It seems to me they blame everyone else except for the product. That really is the easy way out. The door is fine as long as the sun doesn't hit it. The frame is so warped that the cold air comes in because it's not hitting the weatherstripping.
WASHINGTON -- I was surprised when I ran across the overall low rating for Feather River Doors on this site. Over the last 12 years we have ordered 15 single panel oak doors: 8 plain oak panel doors, six vanity mirror panel oak doors and 1 clear glass panel oak door. These doors have been amazingly stable - even at 6000' altitude and a very dry climate none of them have warped. The only problem we have had is the mirror on the upper corner of one of the doors was cracked when we received it.
Home Depot kept the door and reported the damage to Feather River. Feather River expedited a replacement and we received it in two weeks. The only complaint I have is that they are no longer manufacturing the plain flat panel oak doors (lack of demand for oak now) and we still need 2 more to finish our remodel!
NASHVILLE, TENNESSEE -- Selected and paying for 2 Feather river doors in July of 2014. One is a single door with 2 sidelights, another is a single door with a fanlight window. Both are very beautiful but have significant issues when we receive them. We just went through a second set and it has significant structural issues. Pardon my not very technical understanding of the door anatomy but the piece of wood next to threshold is too short on one door and you can see some white plastic lining coming out of it, jambs on the other one are cracked, significant crack that can only been seen if you are looking at the top of the door in a horizontal position.
Per installer, 2 sidelights seemed to be held only by casing and all pieces on a sidelight door were moving. Once they tried to lift the door it made a loud cracking sound. Installer advised against lifting at that point due to the possibility of the door falling apart. Previously we had issues with casing being defective and another door had fanlight that was not parallel to the top of the door. We are not even paying attention to scratches at this point.
Per Home Depot, manufacturer claims these are transporting issues. I say BS. These are issues due to a lack of Quality Control procedures being implemented by a manufacturer. At this point Home Depot is trying to see if we can get a door by a different manufacturer while I am still paying for the Feather River doors. Do not recommend them at all.
Received three doors from Home Depot, all in good condition, and I must emphasize, apparently good workmanship, at least from an aesthetic standpoint. I installed 2 of them as pocket doors and all was fine for about 2 years. The door was never opened or closed for 6 months, when I began hearing a "tinkling" noise in the wall, on and off, for a couple weeks (I thought it was a cricket trapped in the wall). Pulled door out one day afterward, and YIKES! The glass was shattered - all crackly like a windshield in a car accident. No obstruction or catching inside the wall (door moved perfectly smooth); nobody anywhere near that door for months (it was fine last time I looked).
Unfortunately, this occurred 2 years after the door was installed/purchased. There appeared to be an "origin" to this process emanating from the surrounding the frame. The remainder of the glass just shattered uniformly throughout, but fortunately, stayed in place. Big mystery to me is how did this happen??? Heck, here's a 300 dollar door that only lasted two years. Far as I can tell... this occurred spontaneously, and (for lack of any other explanation) probably related to the way the glass panel was installed - (maybe a stress point, heretofore not stressed enough to initiate the break)???
Whole point of this, is just to see if anybody else has had this problem. I'm (reluctantly) going to eat the cost of a replacement - and the hassle of finishing a new one - hopefully it'll match - this is one of a pair! But a neighbor with experience with glass doors and windows said it probably was due to stress created in installation of the door glass and the surrounding molding... but, who knows? Question is: Has anybody else had this problem (this glass was the etched cube design)? FYI: Home Depot guys didn't want to be bothered with this issue - (bet if I had 42 double EE's and wearing Daisy Dukes, they'd a bent over backwards - but that's another issue).
This is Bobbi from Feather River Door Customer Service. We're sorry to hear about this and would like to assist in some resolution. Please contact us at firstname.lastname@example.org. We hope to hear from you.
I bought a $2200 fiberglass entry door in 2010. Painted every two years. This year, I found "jamrot". I contacted the warranty department, and was told that it wasn't covered in the 10 year warranty. What a waste of money. I only wish that I would have read some of these poor reviews before I bought this piece of junk. Steer clear of these doors and this company.
MICHIGAN -- Purchased this door and when it rains the water leaks in the door insert. I called the manufacturer Feather River and unless I return the door they cannot do anything. I cannot easily uninstall the door since I obviously did not keep the old door and it would be quite difficult to leave my front entry open!!! Not at all happy with this purchase.
TACOMA, WASHINGTON -- Purchased door from Home Depot 4 years ago @$4000, and $1000 installation cost. Door started to fade and crack within 2 years. Now 4 years later... pine wood jams splitting and rotting.. as well as center jam loose. After repeated attempts to get the Feather River warranty dept to honor the warranty... they refuse. Can't reach any of authority and they refuse to identify who the President or CEO to escalate my concerns and get the matter resolved.
NEW YORK -- Front entry door with bilateral side lites purchased and installed by Home Depot. Door began to deteriorate in past couple years. Installation 12 years ago now needs replacement due to rot. Feather River representative reported "it's too bad" but unit needs to be replaced, we could send replacement moldings but it won't do you any good due to frame rot due to poor installation that is warranted for only one year. Bottom line poor quality of door and Home Depot installation.