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Stolen item
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I returned a ring that I had buyer's remorse on only for someone at Fedex to open the package and take the ring out. I have video of the receiver opening the package to find all the documents and no ring. The box was taped up when they received, not how I sent it. After getting the runaround for weeks FedEx finally issued a check for $1,000 even though the value was much higher.

I requested a manager return my call several times which never happened. The claims department associate was very rude and told me that I could not call back in once she submitted the request for a manager. I asked if the claim was investigate to see if they had footage of someone taking the ring and she said that I would have to contact the hub for that. They only mail out the checks. So they allow internal theft while I am out $2600. I feel guilty because I was sending it back as I did not want to spend that on myself.

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Driver speeding
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

INDIANA, PENNSYLVANIA -- FedEx driver refuses to go slow passed my house. I literally live 10' from the driveway. He continually speeds passed my house to deliver to the neighbors. I tried going out to talk to him, but when he saw me, he sped up. I got hit with small stones and dust. The next time he went passed, I pulled my car across the driveway to tell him to SLOW DOWN. There is a sign with the speed limit posted, and says no dust. I'm a 60yo disabled (copd) women. The dust that is coming in my house from people speeding passed is RIDICULOUS. He told his supervisor he doesn't feel "comfortable" delivering to me. So now I have to go pick up my orders at a dollar general. It's a shame when you can't protect your health and animals...

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I needed the delivery of a package stopped and Fedex failed me at every step of the way
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MANASSAS, VIRGINIA -- I was always impressed by Fedex's success record and efficiency in delivering packages where they needed to go and on schedule. Clearly, it was a well-oiled precision machine. I have now seen a different side of Fedex—what happens when you throw in a monkey wrench. Quite simply, it can't handle it. The service collapses and everything done by each and every player along the way is wrong. I also experienced a serious lack of integrity among the supervisory personnel when the matter was escalated. In summary, when Fedex is asked to do something outside its normal activity it turns into one of the worst-performing companies in the world.

My nightmare—for so it became--with Fedex lasted from the morning of August 29th to the afternoon of August 30th. By the time it finished playing out, not only was the result failure, but I felt like I had been put through what amounted to torture. Everything which every Fedex representative did was wrong, and I encountered universal ineptitude. Please bear with me, because you cannot grasp the depth of the ordeal without a description of all the individually little things they put me through—in the process of failing to do what I was requesting.

Here is the story. A package I sent to Virginia was due to be delivered in the early afternoon of August 29th. Without getting into details, it contained something that I valued highly. That same morning, however, I learned that the recipient had just left for a month's travel (of course, she should have told me, but that is another story). Upon my calling, a Fedex representative informed me that the driver, working out of the Manassas, Virginia, station, had the box, but said he's send a message to him to not deliver it, and it would probably reach him in time. I was pleased.

When I called back at 2:00, a woman told me the box had been delivered at 12:30. But a message had been sent to him, I said! This message, the woman answered, had been sent via an indirect route that could take up to 24 hours to reach the driver. I complained loudly—there would be no one at that house for a month!-- and she was condescending. She offered me no good options. I called again at 4:00 and reached yet a third person. This person told me he would call the driver directly and ask him to go back to the house and pick up the package. This was interesting, because it was the first indication that a) the representative could reach the driver directly, which I'd been told was absolutely not possible and b) that the driver could be sent back the same day to retrieve it. So everything agents #1 and #2 thought they knew was wrong. And of course, speed was crucial to avoid the package being stolen. I even offered to pay extra for having the driver go back out that afternoon.

At 6:00 I called back. As the package had not been picked up, I escalated the issue to the supervisory level, to a woman named Donna. She was so nice and so sympathetic. Everything the Fedex representatives had done was indeed wrong and she was so sorry! She would get on the phone at that moment and find the driver and tell him to drive out to the house to get the package back. This should take her about half an hour. She would call me back, and if I wanted to reach her all I had to do was call the main number and ask for Donna in the Customer Advocate team. And then she disappeared. She never called me back and she never answered my messages. In the multiple calls I made that night I learned that no driver ever went back that evening.

There was no alternative to creating a new order for the package to be picked up the next day, presuming it had not already been stolen. As the driver was going to be dispatched out of the Manassas, Virginia, Fedex station, I called there at 8:00 on the next day, September 30. I gave Zack, the supervisor, all the background, and stressed the importance of the driver going there as early as possible.

Zack was so sympathetic! He was disturbed about what had happened, and promised to send out the driver to pick up the package early. He was going to call me back as soon as he had something. Well, as was the case with Donna, Zack never called me back. I tried calling him but I never managed to find him again. I talked to another manager named who said the record was indicating that the driver had gone out at some point, but it was not clear if he'd gotten a package or not. The record eventually showed that the carried had arrived only after 12:30. So much for my pleading that he go early and Zack's assurances.

When I called Manassas in the early afternoon, Fedex had yet one bit of torture for me. Using the tracking number I provided her, a young person informed me of what had happened, reading from the data base. In a tone of authority, she said the carrier would have to return because the package had not been ready for delivery. “You mean the package was not there? That means it was stolen, “ I said. Absurdly, I had to satisfy her so that she'd transfer me to a supervisor. I had to waste time and energy going through the story and explaining that the carrier knew full well that the package's absence meant it had been stolen. Why in God's name were they saying the package was not ready for pickup????

Eventually I understood. Fedex's procedure is so rigid that the driver has to check off an explanation from a specific written list. “Stolen” is not included, so he checked off “not ready.” Interestingly, this designation triggers that he is going to return twice more to see if the package is “ready” because that is what the protocol calls for, although he, I and everyone else involved understand that Fedex's delay allowed the package to be stolen before the driver's first trip.

That is where the situation stands now-- Fedex's repeated ineptitude allowed my package, which contained things that were important to me, to be stolen. This is profoundly sad for me. Furthermore, the company turned the process itself into a painful personal ordeal; as long as this description has been, I've provided only the highlights of something that became sheer torture. Between the 29th and the 30th I talked to a good dozen representatives over many phone calls that easily consumed six or seven hours of that 24-hour period. And I still face more difficulty ahead-- the task of being reimbursed for its full value, which is sure to be protracted, deeply frustrating and probably unsuccessful.

What I have found in Fedex is a huge systemic failure when responding to anything that deviates from normal procedure. Repeatedly Fedex representatives worked on the basis of an understanding of specific rules that turned out to be incorrect in crucial ways. The first representative could have contacted the driver in time to stop the delivery; the second representative could have offered to send the driver back that very afternoon. The contents of the box could have been saved from falling in the hands of thieves. Furthermore, the company is so rule-bound that, knowing the package was stolen, it puts down its absence to its “not being ready,” and then proceeds to carry out the protocol which this triggers. Dealing with the individual representatives is aggravating and time-consuming, because each person demands from you a complete explanation of the whole sequence of events. I remember with special vividness when I was already exhausted trying, as I described above, to convince a representative that the package's absence was due to theft and not to the “package not being ready,” as the database said (and if the system says so, it must be true, right?).

I am even more pained, however, by the shabby personal behavior. Supervisors Donna and Zack both talked such a good game. Both commiserated with me so sympathetically and both vowed to solve the problem. Donna was going to send the carrier right back out to get the package on the 29th and call me back, and Zack was going to send the carrier out early on the 30th and call me back. Neither did what they promised and both avoided having further contact with me. It is not just unprofessional, but there was a total lack of personal integrity. Is this what Fedex teaches them—to promise the customer whatever he wants, because in the end that customer is unable to find that supervisor again?

This experience, in conclusion, has given me a peek behind the curtain. The well-oiled, precision machine is only one side of Fedex. I have glimpsed mediocrity, lack of proper training, poor judgment, and shabby personal behavior. I would say that Fedex has a lot to fix, but I have no reason to think it cares.

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Horrible service (still not make the delivery), dishonest driver, useless customer service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW BRUNSWICK, NEW JERSEY -- I had a package which supposed to be delivered on Tuesday 10/2. FedEx emails said the delivery would be between 10am-4pm. It did not come within the window. Later the day, the update posted by FedEx said that the delivery failed because on one at home to sign the document, even though we did not hear anyone knock our door or ring the bell. Ok, FedEx said it would try the next day, between 10am-4pm. Again, no one came within the window. Then the driver came after we went out for dinner. So, the delivery was not successful. On Thursday, again, FedEx did not come within the 10am-4pm window as they said. To ensure that we could get the package, I told the security person of the apartment to pay special attention to FedEx delivery, and we did not use our home phone just in case FedEx might call us, FedEx customer service even promised me that they had given the driver my cell phone so that the driver could call me just in case. I thought we would be able to get the delivery this time for sure. We waited till 8pm. No one came. And, the tracking update changed, saying that the delivery failed because no one at home to sign! It was totally a lie!!! I called customer service. They apologized again, and suggested me to pick up from their delivery site. I agreed even though it was so annoying because I needed my stuff desperately. FedEx promised me the package would be on the site before 7pm Friday. I waited, and waited, but did not get noticing phone call from FedEx. I then called FedEx, and was told that it would take 20-48 hours to deliver to their site from the time I told them I agreed to pick it up. Thus, I would only be able to get it on Saturday. I was very mad, but had no choice. However, on Saturday (today), I kept tracking my package. FedEx web site always said the package was not ready to be picked up, but also said it would be delivered on Saturday to the location. It came to 7:30pm, the information was still the same. I decided to call again. Then, I WAS TOLD THAT IT COULD NOT BE DELIVERED TODAY. IT CAN ONLY BE DELIVERED ON MONDAY. THE REASON I WAS GIVEN WAS THAT SATURDAY WAS NOT BUSINESS DAY! But, it was FedEx's website that said the package would be delivered on Saturday to the designated location. So, either the FedEx website was lying or the representative was lying! FedEx does not know if they work on Saturday or not?! I asked for an explanation, but the representative only repeated that it could be delivered on Monday, and no explanation. It is really a horrible experience with FedEx. Not only they can not deliver the service they promised, but kept fooling consumers. They are lack of any sincerity, lack of professional attitude. The driver they employed was not an honest person. The company does not respect their customers at all. I just have no word for FedEx. I will never use FedEx again.

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Substandard or incompetent your choice
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TRAVELERS REST, SOUTH CAROLINA -- If you want your packages dumped on the side of the road instead of at your house so that people can steal them then Fed Ex is the right choice for you. Not just once or twice but 3 times in a row. Calling them is a waste of time as they will claim no knowledge of anything. I now ask every merchant what shipper they use and if it is FedEx and they for any reason cannot use another company I will cancel the order and find another merchant that can use UPS or USPS (how sad is it that the USPS out performs your company?). The ones that have had to replace the stolen goods have told me that this is becoming more and more common with FedEx. Take my advice and demand another shipper or not as you please, some people enjoy substandard performance I have no time for it. Even the replacements were done the same way which shows this is standard procedure and FedEx has no interest in performing differently. Cannot deny the photos.

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Didn't Honor Vacation Hold
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CAMARILLO, CALIFORNIA -- My complaint is simple. As a firefighting helicopter contract pilot I was deployed to Australia. While there I logged into my FedEx account and set up a Vacation Hold. The website notification clearly states, “FedEx is holding all packages to your residence Monday, February 10, 2020 – Sunday, February 23, 2020.” Yet they sent a package back to the sender long before the 23rd. I further learned that the local FedEx location only holds packages for 5 days. There is a disconnect between their website and actual practices. And it's costing me money. This needs to be addressed, and in the meantime I will do everything in my power to avoid using FedEx whenever possible.

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Undelivered package for 2 times
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NYC, NEW YORK -- FedEx refuse to deliver to my lobby's mail room. I even left a note on the front door and on the FedEx App. After several calls they told me the drivers are not allowed to leave packages in the lobby, well see photos of regularly left in my lobby. Then the day after an operation manager called to "resolve my problem". Well too late I was already at work without my products!! Never will use FedEx again. They should be paying for damages!!!

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Failure to Deliver as Promise
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BRISTOL, TENNESSEE -- Placed an order from Walmart on the 20th of Feb with the promise of free 2 day shipping. The order was to be delivered on the 23rd of Feb. Contacted FEDEX and explained that the order was for an annual event on the 24th.
I contacted FEDEX and after being on hold for 10 minutes, I finally got to talk to a Mr. Michael ** in the Bristol CAT Department and he assured me he will contact me back after he checked his options to get the packet to me before 7:00 am on the 24th. He made no attempt to contact me. I called back and it took me 15 minutes and 2 calls before I reached someone, but was never able to talk with Mr. **.

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Fedex Not a Reliable Company
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN BERNARDINO, CALIFORNIA -- I have spoken with several different people who claimed they would get back at me with an updated regarding my claim I never did. Until I got an Email from the shipper (Adidas) stating that FedEx had just denied the claim. The package original arrival date was supposed to be Friday 12/22/17 they pushed it back Saturday 12/23/17. On Saturday morning around 7-8 I went on online to request for the package to be held at a nearby FedEx onsite Walgreens but the driver never did so. Instead left the package on the front door after the FedEx system had Approved my request and also allowed me to select the Address at 2011 n Riverside Ave Rialto, CA.

So now after almost 60 Days and 100 calls they still can't help me out. I have a screenshot that has the address I gave FedEx (but I wasn't able to attach it here) and after all this customer service are still trying to give me wrong info. Honestly I expected something better from a big corporations like FedEx. (IF WE GUYS READY WISH TO HELP ME OUT) I will glad to sent you the Tracking #. But please stop lying to me.

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Hate them with my every cell
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I wish I could give a zero stars. I barely ever deal with Fedex because of them being extremely unreliable. But this time it was the last drop. I ordered a wedding item which we needed for our wedding on July 7th. This item was supposed to be the most important one during the ceremony. I paid $39 for expedited 2 day delivery. On June 26 the company shipped my package to my address in Denton, TX. On July 5th it was in Fort Worth, which is only 35 minutes away from my house. On July 10th they shipped it back to the sender because I didn't come to pick up it. I received notification from Fedex about package being returned on July 9th. And this was the very first contact I received about my package. Gave them a call and they said, "if you want us to turn the package around and send it to you again you will have to pay again." WHAT? You never tried to deliver it to my house for which I paid $39 (6lbs package). Now you want me to pay more?????? They were pretty inflexible and kept saying that I either have to pay more or can fly myself to Mississippi where the package is right now and they can hold it in there. I will never ever deal with Fedex again. The worst mail system out there. From the past I can say, their drivers are the worst. They through packages over the fence or on the ground even when it says Fragile. They don't bother knocking or ringing the bell well enough They just do couple of quet knocks and leave. This was the reason I stopped dealing with them. This time I had no idea the company would ship with Fedex. Otherwise I would never agree for that. They through my computer and broke it in the past. I never had any issues with UPS or even USPS like I had with Fedex. I don't know how this company is still alive and why people still use them. The worst!

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FedEx Corporation Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 42 ratings and
136 reviews & complaints.
Contact Information:
FedEx Corporation
6075 Poplar Ave.
Memphis, TN 38119
901-369-3600 (ph)
901-397-3963 (fax)
www.fdxcorp.com
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