GARLAND TEXAS -- I had two packages sent via FedEx, both times FedEx lost my packages. The first time it happened it was on or about 2010. I was attempting to send my house and car keys to my brother. The keys were sent from a FedEx store in Olive Branch, Mississippi to Charleston, S.C. I contacted FedEx, for at least six months to no avail. The second experience was on 5/27/16 my sister sent me some very important documents. The package was sent from West Columbia, S.C. to Royse City, Texas.
When the driver arrived around 2:30-3:00 p.m. I noticed the reusable container was very light and torn on the side. I was able to get the driver attention before he left my resident. The driver told me to reject the package that way FedEx can put a trace on it. He gave me the 1-800 number and that's where the runaround started. I spoke with an advocate by the name of Carlos, he seem to be very genuine with his concerned. He told me that someone from the tracking department would contact me in a few minutes that never happen. I called back. Spoke with several representative and again I was told someone will call me soon.
Once again no one called so I called back again, this time Abraham answered. After explaining everything to him he came back to the phone with secondhand information from someone name Robert **. Abraham stated to me in a frustrating tone that "Robert said he already spoke you earlier." I informed him this was a lie - Robert never called me or spoke with me. As I expressed my frustration to Abraham, he took it upon himself and hung up on me. This upset my husband so he called back and spoke with someone name Robert, my husband stated that he was informed that 30 package was lost today.
I am very frustrated because we trusted FedEx with very important sensitive documents. To add insult to injury our six wedding anniversary was on 5/26. We were going out to celebrate a little because I have a medical procedure schedule for 06-01-16. FedEx, I am pleading that you please make good on my complaint. I have been to numerous of your terminals across North America, so I was able to see and view what goes on behind the scene. I ask that you please service me with respect and integrity as I provided you. Until then I will attempt to remain hopeful.
LORANGER, LOUISIANA -- On Friday, April 8, 2016, while FedEx was delivering my package, he ran over and killed my dog. I live at a dead end street and my driveway is very long and my house is very far from the street. I live on five acres so my dogs have plenty space. My dog was walking up the driveway very near my house and in plain view. The driver did knock on my door to tell me "I think I ran over your dog". When I ran outside it was very clear that she was dead. He did apologize, and I'm sure he probably felt bad, but damn, how good is an apology when your 15 year old dog is laying dead in your own driveway?
I was hysterical at that point. I later called Fedex to file a complaint, they apologized too and soon after a manager of some kind called and insisted he wanted to come by my house, I refused and said there was no reason for him to come over and that I had my niece here with me. He said if there was anything I needed just call him. So now my husband wants to know what FedEx is going to do about it. I'm not sure what they will do if anything.
So I called him to ask that very question. He wasn't as friendly this time and asked what exactly did I want. I said that I wasn't sure because it was my dog that I loved and cared for for 15 years. I asked what do they normally do? He just said "I need to know what you want in order to pass it along." What do I ask for? Had anyone ever had this happen to them? I'm at a loss as I am extremely devastated and so sad about my dog. FedEx should step up some sort of way.
SURPRISE, ARIZONA -- FedEx delivered a package that was damaged and appeared to have been opened and re-taped. They rang the doorbell and before I could answer it they were gone. Called "Customer Support" and scheduled a pick-up. Was given a window between 8am-8pm for the package to be picked up (the first dept was very helpful). They were to call with a shorter window - no call.
Called "Customer Support" - was advised they had no way to shorten the pickup window. In today's world with cell phones etc. they should be able to give better time frames, at least am or pm - most reputable companies can give at least a 4-hour window. I would not recommend FedEx or use them in the future.
MEMPHIS, TENNESSEE -- First of all I do not understand FedEx Smartpost logic. I live in Memphis. FedEx drives it to Memphis, then to Southaven MS, then back to Memphis TN to the local Memphis Post Office. How stupid is that? I am awaiting an order from Target. They sent it out on December 4, it got to Memphis on December 7 then they took it to Olive Branch, MS, then to Southaven, MS, all day yesterday.
Both these items stated on FEDEX TRACKING SHEET they would be delivered by the end of day on December 10. Late in the evening I checked and the date now states December 12. One item is still in Southaven, MS. So if it comes to the local post office today it will not get to me until the middle of next week. The other part of the order has got to a postal facility in Memphis have no idea how that is going.
So to break it all down, it came all the way across the country in a couple of days and it has been in Memphis and MS for five days and still not out for delivery. Be a cold day in hades before I order from Target or have it shipped to me by FedEx. These are gifts. I have no idea when they will get to me let alone to recipient.
When are they so slow in Memphis and MS? Why does it go to MS then come back to Memphis and go to the local post office in Memphis? I do not appreciate this delay. I do not appreciate calling FedEx and get a response from another country telling me they have no information - THEN WHY ARE YOU PAYING THEM? It is now December 11, the one item is still in Southaven, MS. Never again. This order was placed in November... YOU CAN'T GET IT TO ME IN A TIMELY MANNER, THEN DON'T TAKE ON THE TASK.
NORTH HOLLYWOOD, CALIFORNIA -- I shipped four VTR boxes to Vandenberg Air Force Base in California after being repaired by our shop in North Hollywood, CA. We used FedEx ground shipping. FedEx is neglecting to send an adjuster or inspector to evaluate the machines for repair the damages caused by their irresponsible shipping and transporting methods. Insurance was purchased in the event of such anomalies caused by their negligence to properly protect the equipment from been damaged.
Below are the 4 tracking numbers given during the shipping process. All shipping charges have been paid to Federal Express and they still are not acknowledging responsibility for their actions. Tracking number **. I am thinking very seriously not using them again for my professional shipping service. I do have another company www.shipalliannce.com that they do a very good job shipping equipment and never have damaged anything like FedEx has.
I am still awaiting from FedEx to contact me back since I have left several phone messages for the claims department agent. "They quit working at 2:00 pm California time." Sometimes they will have me wait as much as 15 minutes on the telephone line. Any suggestion on getting some help here?
CAPITOL HEIGHTS, MARYLAND -- FedEx has allegedly delivered my package to me according to the tracking info. It says I signed for it and everything! However, I did not sign for anything and it is now 9 days before my wedding which will be out of the Country and I have no wedding dress or anything in my closest as a possible backup. Which means, I will have to go around town trying to find a summer white beach destination wedding dress in February!
The driver states he did not deliver any packages to this address all week, yet he scanned and marked the package as delivered. How does a company stay in business by not following the proper procedures? You're not curing cancer your dropping off packages. Is it really hard to remember not to mark the packages as delivered, until they are actually being delivered and to the right person. I ordered plenty of things online and this is the first time my package has been lost/ delivered to wrong address.
I'm scared to repurchase online that I would actually get it and would it be in time, and now have to take my chances with whatever is on the racks. My mother says it's a sign that I shouldn't even be getting married and this has added so much more stress and jitters to an already stressful time. Thanks Fed Ex for throwing such a curve ball in what was supposed to have been one of the happiest days of my life. I might even have to wait until I get there and hope I can find something.
MAURY COUNTY, TENNESSEE -- Just before Christmas, 2010, while I was out buying dog food, a FedEx driver came into my yard to deliver a package (I guess) and killed my dog and left him in the snow to die without even checking the dog's injuries or notifying me until asked about it by law enforcement. I was gone only a little over an hour. The week before, the dog had barked at the driver and he left furious and cursing under his breath, so I didn't even have to think about who did it. The most unnerving aspect of the incident was that the dog had no signs of being "accidentally run over" as the lying bum told me and law enforcement.
The "detective" assigned to "investigate" the incident never even saw the scene where it happened, never saw a single photo of the scene, and formed his "opinion" about what happened without even letting me know that he was finished with his "investigation." I was told by [snip] "That's Messed Up!" website, that it was assumed that the driver "accidentally hung him with the bumper while backing out." This is the type of generalizing and stupidity that causes so many crimes to go unsolved.
Had this "judge/detective" gotten off his butt and done his job properly he would have seen that NO ONE IN THEIR RIGHT MIND WOULD "BACK" OUT OF MY DRIVEWAY!! It has a large area, similar to a cul-de-sac that allows for a car, truck, or even a semi to pull in and without any "backing" at all, circle and leave. The house was previously owned by a semi driver and I'm sure that is what he designed the driveway for.
In addition, like the other story here, my driveway is over a quarter mile, close to 1/2 mile long. The dog was a registered German Shepard in prime condition, 10 months old, and I have no doubt whatsoever that a truck traveling at 10 mph would be able to run over his head (the only place there was trauma) with him giving it his full attention. Also the dog wasn't in the driveway; he was in the grass approx. 10' from the driveway and approx. 110 yards from where the package was left! There was no gravel or tread marks anywhere on the dog and no blood or hair or even disturbed gravel anywhere in the area! (Very light grey gravel just washed by melting snow).
When asked if FedEx would replace my dog, their spokesman said that he had been in "contact with the family and expressed their condolences." THIS IS A BLATANT LIE! There is no "family" as I live alone and the only contact I've had from FedEx was the liar who came to deliver another package the next day after law enforcement started asking them about it. He said that he did not drive the day my dog was killed. He admitted he was the one my dog barked at, and he was delivering on the day he told me this lie, but it was an anonymous "someone else" who actually killed the dog, he just "forgot to contact me" after he told the "guilty driver" that "I will handle it".
It was a driver who was "so upset" that he left my home and felt he should tell his supervisor-the liar I was talking to. Not to tell me anything or see if the dog needed a vet. No note was left, no phone call until the "detective" told him to call me and say something. My dog was at home minding his business. He would come to anyone offering him a snack. EVEN-IF-HE-HAD-PREVIOUSLY-BARKED-AT-YOU!!! "Seek first to understand-THEN TO BE UNDERSTOOD!!!!!"- Steven Covey. THIS IS MY H_O_M_E, NOT TO BE VIOLATED IN SUCH A WAY BY A_N_Y_O_N_E!!!
MEMPHIS, TENNESSEE -- I am a blind business owner and requested assistance with shipment of my office equipment November 2009 from Texas to Colorado. The agent on the phone said she had no problem assisting me and there would be no charge for the help since I was visually impaired. I requested the shipment be sent to my office receiving station in Colorado and the company refused to deliver to a competitors address. I made arrangements for the shipment to be delivered to FedEx Express. Later it was discovered Ground Drivers made snide remarks about shipping hear as well.
The order was placed for the equipment to be picked up on Tuesday November 17, and I waited all day, and no one showed up. I called in around 6:00 PM to be informed they would not come until next day. On Wednesday the driver finally showed up with no help, no dolly and attempted to move my equipment from my home office to his personal vehicle as advised by one of my neighbors who was helping me. Rather than having my equipment damaged my neighbor retrieved my personal dolly from the garage and then returned when driver finished loading. All cartons were labeled and ready to go when driver arrived.
I contacted again and requested a second shipment on Thursday and this time they sent two drivers who proceeded to take boxes at random rather than what was marked for shipment. They were unprofessional and very rude. After shipping my equipment the trouble began firs there is a box stolen from my shipment containing valued electronic equipment and then there was destruction of CCR TV used by me and my staff who are all blind. We submitted a claim for damaged goods and was insulted again by James who works at the local office stating that FedEx would not honor a damage claim from my business.
I am refusing to pay for delivery until they replace all my damaged goods, make the invoices correct and cease attempting to charge me with service I did not order. They are attempting to charge me with Call Tags never requested. They are charging return charges that never occurred. And then there is the damage of more than $5,000 of which they have made a trivial payment in the amount of $400. I will be cancelling service with this company after 20+ years and will use the competition as I refused to be abused and subjected to predatory practices because I am blind.
As a business owner and shipper it is my choice where to have products delivered business to business not Federal Express Ground. It is my right to file claims for damaged goods due to poor handling of clearly marked goods. It is my right to receive quality service and performance as a blind person just as if I were sighted. It is time business stop attempting to take advantage of visually impaired business owners.
Seems strange they would lie to public "FedEx is committed to providing outstanding customer experience, to being a great place to work, a thoughtful steward of the environment and a caring citizen in the communities where we live and work. At FedEx, we are passionate about sustainably connecting people and places and improving the quality of life around the world:". This quote is from their website. How can it possibly be true if this type of customer treatment is to be allowed. FedEx Customer Relations.
What a heart warming and complementary story about UPS (Posted By: ** on 2/9/2010). I only wish today's large Corporations were as compassionate, reliable and understanding. My nightmare experience with FedEx Ground Home Delivery has been just the opposite. It all started when on February 3, I placed an online order for a LCD computer monitor with Dell, Inc. It was estimated to be delivered in 5 to 7 days. Sure enough, Dell's appointed shipper, FedEx Ground, brought it to my home town, Baltimore, within 5 days. But for the last 4 days, the package has been enjoying joy rides on FedEx Home Delivery truck, a separate unit of FedEx. I will explain.
Initially it was scheduled for delivery on February 9, but did not reach me. Second and third time, it was scheduled for delivery on February 12 and February 13 respectively, and again it was not delivered. Each time it was scheduled for delivery, I have had to stay home the entire day to receive and sign for the package. After lugging it around in the area the truck returns to FedEx Home distribution facility and a staff person enters its status in the computer as "Delivery Exception due to Weather, Attempted Delivery".
Yes we have had considerable snowfall this year, but on the days of scheduled delivery it has been bright and shiny and the traffic has moved at a reasonable pace. I can understand FedEx may have had difficulty delivering it on February 9 but surely FedEx Home should have been able to deliver it on February 12. This of course only makes sense if FedEx Ground was more organized and planned their deliveries based on what can be delivered in a day and delivered packages received first.
Calls to FedEx have resulted in little help. Ditto to my calls to Dell, who incidentally have their customer service representatives sitting some 8,000 miles away and have little clue as to the appointed shipper. Dell representative's best suggestion is that I should just wait until the package is delivered to me! In the meantime, I shudder every time FedEx Home website alerts me my package is on the truck for delivery as it means another day holed up in my home. Scrabble anyone?
SHARON, PENNSYLVANIA -- It all began when I ordered a laptop from Dell. Mind you, this was a month or so ago. I got the email that it had shipped, so I was excited. When I tried the tracking number it gave me an error that said invalid tracking number or something. So I called Dell to see what was up and they gave me the correct number. I thought all was well until it just sat there. After a few days I called FedEx to see what was going on and I was told that they couldn't find the package. This made me mad... I ended up being bounced back to Dell, they claimed Dell never sent the package, but Dell said they did so I gave up for the day.
A few days after this I woke up and had a nagging feeling so I went outside to look around and there it was MY NEW LAPTOP covered in snow on my NEIGHBOR'S porch! We don't live in the greatest neighborhood so I was none too pleased about this because I was told it required a signature. It was over though. I had my laptop until it broke. Dell sent a box and I thought all was well, but it never came. Then my neighbor pounds on my door and asked if the box was mine.
It was blowing around in the yard because they left it on their porch once again. I got my box, at least. Packed my laptop up called to schedule a pickup. Thought all was well, man was I wrong. I was told that they can't schedule pickups past 3 in my area and they would be here to pick it up at 12:30. 12:30 rolls around, then 1, 2... I called and asked where they were and was met by a woman who said the representative I spoke to yesterday messed up, they can't schedule ground pickups and that it showed they were here at 12:47.
I said they weren't, what's the address, and of course I was met with the wrong street! I lost it on the lady, and she agreed with everything I said. She said I could wait till Monday, or drop it off at a FedEx in my area. Well we have none in my area. So I told her that was not an option. They made all the mistakes. They can come pick it up TODAY.
Just 5 minutes ago they came to pick it up. I guess every so often it pays to air your opinion. Now I'm waiting to see what happens when my laptop returns, oh the fun that is to be had... Use UPS or USPS don't waste your time on these clowns!
UPDATE: 3/02/09. I got my laptop back today and the delivery guy was very apologetic for what happened. He said they got A LOT of complaints about the other guy and they switched his route or something. I'm still not going to use them, unless I absolutely have to. I'm just glad I didn't have to pull teeth to get a simple thing done.