FedEx Corporation

Star Star Half star Empty star Empty star
2.3 out of 5, based on 6 ratings and
101 reviews & complaints.
www.fdxcorp.com


Most Popular | Newest | More Options >
More filter options:
StarStarStarStarStar
Great job Federal Express
Posted by on
Rating: 5/51
COLORADO -- I would like to thank Federal Express for delivering my package just now, at 9:00 AM, Saturday, February 11th, 2012, in such bad weather.

I ordered an item yesterday morning, out of Daytona Beach, Florida, and decided to go with Federal Express Saturday delivery, because it would work best for me, I would be home.

Last night, a snow storm began, and I started to have doubts my package would arrive, due to weather conditions, and I tracked it, and as I was tracking it, so far so good.

When I awoke at 6AM this morning, I looked outside and had a shock, because we are having a bad snow storm. On the news last night, they made no mention that we would be having blizzard white out conditions. I thought to myself, oh well, if it does not arrive, it's not Federal Express's fault.

But it did arrive! I heard the doorbell, and ran downstairs to find the Federal Express delivery man on my door step, all happy and smiling with my package. I've always had excellent service with Federal Express, and am glad I made the decision to have my package sent for Saturday delivery.

Federal Express, well done!!!!
     
Read 8 RepliesAdd reply

User Replies:

trmn8r on 2012-02-11:
You've always had, for the most part excellent service? Somethin' tells me somethin's missin Lu-cee. Lu-cee???

Nice compliment Skye - it's great to see someone who understands how a delivery company works before dealing with them, and afterwards the company meets or exceeds those expectations. It does happen.
Skye on 2012-02-11:
I removed the "most part" wording out. I've always received excellent service, when choosing Federal Express. It's the USPS that always let me down quite a few times.
madconsumer on 2012-02-11:
FedEx rocks!! my company uses FedEx as our exclusive shipper. for nearly 10 years I used ups, but their service and commitment was less than acceptable.

very helpful review!
Nohandle on 2012-02-11:
The only time FedEx ever let me down was when I had shipped an overnight flat packet for delivery by 10:00 the next morning. I was a tad disappointed until I learned that airport had been closed for all flights both incoming and outgoing. Not a whole lot you can do about that and I certainly didn't blame them. And I didn't request reimbursement for failure to deliver as requested. A little common sense comes into play here.
Starlord on 2012-02-11:
I second the kudos to FedEx. I spoke with HP Support on Monday about a replacement hard drive, and they said I woul;d have it by Friday. Lo and behold, the FedEx lady rang our doorbell on Wednesday morning. Two thumbs up!
Anonymous on 2012-02-11:
Yay good to hear Skye!
Alain on 2012-02-11:
A nice positive review, Skye! We've always had good service from Fedex, as well.
nikalseyn on 2012-02-13:
I, too am impressed with FedEx. We now ship all our packages going stateside with FedEx. We are still stuck shipping APO with the USPS and are amazed by the efficiency of FedEx compared to the antiquated USPS. At FedEx there is ample parking; automatic doors(convenient with large boxes to be shipped); efficient and friendly employees compared to obese, rude, and arrogant government employees. And, the best part: I understand FedEx is non-union---a definite plus.
Close commentsAdd reply
Fedex Home Delivery Fiasco
Posted by on
What a heart warming and complementary story about UPS (Posted By: SJW-19 on 2/9/2010 ). I only wish today's large Corporations were as compassionate, reliable and understanding.

My nightmare experience with Fedex Ground Home Delivery has been just the opposite. It all started when on February 3, I placed an online order for a LCD computer monitor with Dell, Inc. It was estimated to be delivered in 5 to 7 days. Sure enough, Dell's appointed shipper, Fedex Ground, brought it to my home town, Baltimore, within 5 days. But for the last 4 days, the package has been enjoying joy rides on Fedex Home Delivery truck, a separate unit of Fedex. I will explain.

Initially it was scheduled for delivery on February 9, but did not reach me. Second and third time, it was scheduled for delivery on February 12 and February 13 respectively, and again it was not delivered. Each time it was scheduled for delivery, I have had to stay home the entire day to receive and sign for the package. After lugging it around in the area the truck returns to Fedex Home distribution facility and a staff person enters it's status in the computer as "Delivery Exception due to Weather, Attempted Delivery". Yes we have had considerable snowfall this year, but on the days of scheduled delivery it has been bright and shiny and the traffic has moved at a reasonable pace. I can understand Fedex may have had difficulty delivering it on February 9 but surely Fedex Home should have been able to deliver it on February 12. This of course only makes sense if Fedex Ground were more organized and planned their deliveries based on what can be delivered in a day and delivered packages received first. Calls to Fedex have resulted in little help. Ditto to my calls to Dell, who incidentally have their customer service representatives sitting some 8,000 miles away and have little clue as to the appointed shipper. Dell representative's best suggestion is that I should just wait until the package is delivered to me!

In the meantime, I shudder every time Fedex Home website allerts me my package is on the truck for delivery as it means another day holed up in my home. Scrabble anyone?
     
Read 1 RepliesAdd reply

User Replies:

pitbullinheels on 2010-02-17:
As I too have mega woes with them recently, you have my sympathies. I hope it works out well for you, as it stands, my packages are gods know where.
Close commentsAdd reply
FedEx killed my dog too
Posted by on
MAURY COUNTY, TENNESSEE -- Just before Christmas, 2010, while I was out buying dog food, a FedEx driver came into my yard to deliver a package (I guess) and killed my dog and left him in the snow to die without even checking the dog's injuries or notifying me until asked about it by law enforcement. I was gone only a little over an hour. The week before, the dog had barked at the driver and he left furious and cursing under his breath, so I didn't even have to think about who did it. The most unnerving aspect of the incident was that the dog had no signs of being "accidentally run over" as the lying bum told me and law enforcement.

The "detective" assigned to "investigate" the incident never even saw the scene where it happened, never saw a single photo of the scene, and formed his "opinion" about what happened without even letting me know that he was finished with his "investigation." I was told by [snip] "That's Messed Up!" website, that it was assumed that the driver "accidentally hung him with the bumper while backing out." This is the type of generalizing and stupidity that causes so many crimes to go unsolved.

Had this "judge/detective" gotten off his butt and done his job properly he would have seen that NO ONE IN THEIR RIGHT MIND WOULD "BACK" OUT OF MY DRIVEWAY!! It has a large area, similar to a cul-de-sac, that allows for a car, truck, or even a semi to pull in and without any "backing" at all, circle and leave. The house was previously owned by a semi driver and I'm sure that is what he designed the driveway for. In addition, like the other story here, my driveway is over a quarter mile, close to 1/2 mile long. The dog was a registered German Shepard in prime condition, 10 months old, and I have no doubt whatsoever that a truck traveling at 10mph would be able to run over his head (the only place there was trauma) with him giving it his full attention. Also THE DOG WASN'T IN THE DRIVEWAY, HE WAS IN THE GRASS APPROX. 10' FROM THE DRIVEWAY AND APPROX. 110 yards. FROM WHERE THE PACKAGE WAS LEFT! THERE WAS NO GRAVEL OR TREADMARKS ANYWHERE ON THE DOG AND NO BLOOD OR HAIR OR EVEN DISTURBED GRAVEL ANYWHERE IN THE AREA! (Very light gray gravel just washed by melting snow)
When asked if FedEx would replace my dog, their spokesman said that he had been in "contact with the family and expressed their condolences." THIS IS A BLATANT LIE! There is no "family" as I live alone and the only contact I've had from FedEx was the liar who came to deliver another package THE NEXT DAY AFTER LAW ENFORCEMENT STARTED ASKING THEM ABOUT IT. He said that he did not drive the day my dog was killed. He admitted he was the one my dog barked at, and he was delivering on the day he told me this lie, but it was an anonymous "someone else" who actually killed the dog, he just "forgot to contact me" after he told the "guilty driver" that "I will handle it". It was a driver who was "so upset" that he left my home and felt he should tell his supervisor-the liar I was talking to. Not to tell me anything or see if the dog needed a vet. NO NOTE WAS LEFT, NO PHONE CALL UNTIL THE "DETECTIVE" TOLD HIM TO CALL ME AND SAY SOMETHING" . My dog was at home minding his business, he would come to anyone offering him a snack. EVEN-IF-HE-HAD-PREVIOUSLY-BARKED-AT-YOU!!!
"Seek first to understand-THEN TO BE UNDERSTOOD!!!!!"- Steven Covey
THIS IS MY H_O_M_E, NOT TO BE VIOLATED IN SUCH A WAY BY A_N_Y_O_N_E!!!
     
Read 5 RepliesAdd reply

User Replies:

jktshff1 on 2011-01-16:
Sorry for you loss, but things don't add up. How do you suggest the dog was killed, and what proof do you have that the driver did it?
Alain on 2011-01-16:
You can contact an attorney about this to pursue it.
Skye on 2011-01-16:
I'm very sorry for the loss of your dog. You might consider a necropsy,*animal autopsy* to find out the exact cause of death. From what you posted, it does not sound like your dog was run down, but only a necropsy will give you the answers you are looking for.

Again so sorry of the loss of your precious dog.
trmn8r on 2011-01-16:
I'm sorry to hear about your dog, but you would need definitive proof to know that the driver caused his death. This would involve a thorough examination of the dog as well as evidence a particular truck caused the injury (or a witness).

I have a large fenced area where I let my dog run, but I always bring put her in the house when I leave the property.
Ytropious on 2011-01-16:
Sounds like the dog was not tethered or fenced. There is no way the dog was never on the driveway unless you are insinuating that the driver was driving through the grass. I'm pretty sure there would be tire tracks. This is why you NEVER let your dog roam, even on your property. Accidents can happen. It's not a risk I would take, but that's just me.

If on the other hand you are insinuating that the driver came out of the van and bashed the dog, that's pretty harsh accusations. Unless your dog was being violent and he had to defend himself. Again, could have been prevented if the dog was in a contained area, not left to roam your property.
Close commentsAdd reply
People have no training at Fed-ex - Poor service
Posted by on
On 6-24-11 I received a call from an employee of fed-ex express who said they were going to deliver toner ink I had just ordered from my printer supplier. It was supposed to be overnight delivery and this employee gave me a tracking number and claimed the package would be delivered on Friday, June 24, 2011. I waited all day and no one rang my doorbell or left a unable to deliver slip on my front door. Three days later, on June 27, 2011 I called a warehouse of fed-ex here in Oregon, Wi to find out where the package was. No one from the company had called me to inform me they could not deliver the package. The employee I talked with told me it was not delivered because it did not have an apartment number on it. When I informed him it was Apt. 1, he said it would be delivered the next day. Two or three hours later on June 27 another different employee called me and told me they could not deliver the package at all without authorization from the company it came from which happened to be Dell. I had ordered an ink cartridge for the printer and I never before had a problem. I was angry that this package would be delayed even further and argued and argued with this employee as to why they could not now deliver that package that they had in their hands. It had the right name, it had the right address, why could they not deliver it. If they had ID, I would show them ID. The package had to be signed for anyway. No, she would not deliver it until she had authorization from Dell and I did not know when she would call Dell and when Dell would call her and give her the authorization. We got into quite an argument because she would not bend and deliver the package. I asked her why the other person said it would be delivered the next day.

I finally told her to send it back to Dell. I would reorder it. Perhaps then, I would make sure I got it. The trouble is these people are all independent contractors and they get treated so badly by Fed-Ex, they are always leaving and new ones are coming in and they must not have any training or any common sense or courtesy. I hope I get this next package and get my ink cartridge.
     
Read 2 RepliesAdd reply

User Replies:

trmn8r on 2011-06-28:
I use online tracking for FedEx, UPS, etc.

This is a complaint against Dell, in my opinionm for having the wrong address, assuming that you gave it to them. The shippee can't change the delivery address - the sender has to do that. It's a security thing. Always has been this way I believe, and the same at UPS.
Adrian on 2014-02-12:
There are reasons why bank and courier company asked many questions/details and advised you to take other options that may be an extreme hassle for you.
If they take the easy way for you and nothing goes wrong, great. But they have encountered numerous time when shipper or receiver sue them for taking wrongful instructions and bring in the media to tarnish their image even when they are just trying to help the poor "you".
But being in customer service myself, some of us are poor in managing and explaining to 1st time customer about brief process in the company and upset many who keep asking "why not?" to their queries.

Keep in mind, if you are nice when someone pick up the phone, most of the time they will be too, and give each other a chance to talk, respect. If he is still a fool, then escalate to a manager. Let's appreciate the little things and be happy each day :)
Close commentsAdd reply
Forgery, Fraud And Breach Of Contract
Posted by on
Well,
This happened to me twice. The first time I called the vendor to tell them we have moved and they said the package was on its way, I called the FedEx to intercept the package and while getting transferred and pass around I looked at the tracking number online and it said delivered, How the delivery guy manage to deliver the package to a empty house and get a signature is beyond me. The second time was last month, first day the Delivery guy left a door tag with a X mark next to the signature area witch said sing here and will live the package at the door and I did next day the driver left another door tag but this time no X, I got mad and called the FedEx and they said they are not going to deliver it again until Tuesday as they are close Sunday and Monday I got so upset that I called the vendor who was not very helpful they said it will be delivered Wednesday at witch time I said cancel the order and they said the only way to cancel the order is not to sign for it and don't accept the package, I went to work on Monday and come home to a big package at my door when I called the FedEx they said someone signed for it.... and faxed me a paper with MY signature on it. To make the matter worse trying to protract themselves they have my 20 year old son as the caller and contact person too, who was at the collage 200 miles away, just proving that they pull the old record as he has been dealing on eBay since he was 12, Forgery is in their Policy other wise two forgery by two different drivers. The next one will be on National TV....... I am going all out with Surveillance cameras.
or even see If local TV defenders group would be interested in this.
     
Read 2 RepliesAdd reply

User Replies:

Obsfucation on 2011-01-04:
mmmm.... you ordered overnight delivery, then moved? Are you in the witness protection program?
spiderman2 on 2011-01-04:
When you order stuff why don't you make sure the sender has your current address?
Close commentsAdd reply
Loaded Fraudulent Charges & Equipment Destruction
Posted by on
MEMPHIS, TENNESSEE -- I am a blind business owner and requested assistance with shipment of my office equipment November 2009 from Texas to Colorado. The agent on the phone said she had no problem assisting me and there would be no charge for the help since I was visually impaired. I requested the shipment be sent to my office receiving station in Colorado and the company refused to deliver to a competitors address. I made arrangements for the shipment to be delivered to FedEx Express. Later it was discovered Ground Drivers made snide remarks about shipping hear as well.

The order was placed for the equipment to be picked up on Tuesday November 17, and I waited all day, and no one showed up. I called in around 6:00 PM to be informed they would not come until next day.

On Wednesday the driver finally showed up with no help, no dolly and attempted to move my equipment from my home office to his personal vehicle as advised by one of my neighbors who was helping me. Rather than having my equipment damaged my neighbor retrieved my personal dolly from the garage and then returned when driver finished loading. All cartons were labeled and ready to go when driver arrived.

I contacted again and requested a second shipment on Thursday and this time they sent two drivers who proceeded to take boxes at random rather than what was marked for shipment. They were unprofessional and very rude.

After shipping my equipment the trouble began firs there is a box stolen from my shipment containing valued electronic equipment and then there was destruction of CCR TV used by me and my staff who are all blind. We submitted a claim for damaged goods and was insulted again by James who works at the local office stating that FedEx would not honor a damage claim from my business.

I am refusing to pay for delivery until they replace all my damaged goods, make the invoices correct and cease attempting to charge me with service I did not order.

They are attempting to charge me with Call Tags never requested.

They are charging return charges that never occurred

And then there is the damage of more than $5,000 of which they have made a trivial payment in the amount of $400.

I will be cancelling service with this company after 20+ years and will use the competition as I refused to be abused and subjected to predatory practices because I am blind.

As a business owner and shipper it is my choice where to have products delivered business to business not Federal Express Ground.

It is my right to file claims for damaged goods due to poor handling of clearly marked goods.

It is my right to receive quality service and performance as a blind person just as if I were sighted. It is time business stop attempting to take advantage of visually impaired business owners.

Seems strange they would lie to public "FedEx is committed to providing outstanding customer experience, to being a great place to work, a thoughtful steward of the environment and a caring citizen in the communities where we live and work. At FedEx, we are passionate about sustainably connecting people and places and improving the quality of life around the world:". This quote is from their website. How can it possibly be true if this type of customer treatment is to be allowed.

FedEx Customer Relations




     
Read 2 RepliesAdd reply

User Replies:

Alain on 2010-03-28:
I'm not a lawyer, but wouldn't "taking advantage of a visually impaired business owner" violate some sort of Federal law? If it is, you might want to be checking with an attorney on this.
PepperElf on 2010-03-28:
I'm not sure if there's a specific law pertaining to *that* - although there is obviously a moral law about it. Though there are probably laws pertaining taking advantage of any customer.

The best source for legal answers however would be to review the American Disabilities Act - http://www.ada.gov/ - or to contact the American Disabilities Association - http://24.73.188.198/

Close commentsAdd reply
Lazy Delivery Drivers LIE about attempted deliveries
Posted by on
On 10/5/09, I was waiting for my "Guaranteed" delivery from a supplier whom we do business with on a monthly basis. My shipment came in two parts, one from UPS, the other from FedEx Ground. I asked my supplier not to use FedEx because they had lied the last time, claiming "attempted delivery, customer unavailable". I explained this to their "manager on duty" who told me this simply could not happen. I advised him to stop smoking whatever it was, and it COULD happen because I was sitting on my front porch waiting for the truck when the tracking website claimed they were at the door!
My supplier advised me that to receive my order by the deadline, FedEx was their only option from the origination point.

Well, today I heard the doorbell ring and there was UPS with half of my order. I signed his electronic pad at 4:20pm and set the large box just inside. As the UPS driver started his truck I saw a FedEx truck go down the street slowly. My wife went to call our supplier who said both boxes would be delivered today. I got a sinking feeling in my gut and went immediately to the computer to check the tracking. Sure enough, they had been to my house again! This time with at 4:21pm when he "attempted delivery". The UPS driver was still there (I signed his pad at 4:20), my wife was on the phone with our supplier at that moment, and I was standing out front apparently looking at a FedEx truck with stealth technology. I even told FedEx this when I called. They said we were the driver's last stop (really?) and he was in route back to the distribution center. I reminded them that only 10 minutes had passed! How for could he be! Hutchins, TX is an hour drive from my house. The only reply was "We can't MAKE him go back, Sir. You can come pick it up tonight after 8:00pm or we'll reschedule delivery for tomorrow sometime." So people out there in consumer America, here's my choices; I get to drive an hour each way to collect my shipment tonight (because they CAN MAKE me drive there), or I can wait until tomorrow and pay my employees a day's pay to sit and wait (and pray) the FedEx phantom driver comes.

They've gone too far folks. They can get away with this disgusting and dishonest behavior because we allow it. Do yourself and others a favor. Please tell your friends, family, bosses, co-workers, stores you shop in, and especially websites you buy from not to use this horrible company that couldn't care less if WE are victimized! FedEx Ground Sucks, plain and simple.
     
Read 4 RepliesAdd reply

User Replies:

MSCANTBEWRONG on 2009-10-05:
I haven't personally had an issue with Fedex deliveries but from what I've read on this site a lot of folks do.
Eloise on 2009-10-05:
I've had this problem with both Fedex and UPS. They can't be bothered to get their rear end out of the truck and haul their rears up my porch. It is very frustrating that you pay a premium for a service that doesn't deliver! Hope your supplier will send UPS from now on. Or give UPSP a try.
Anonymous on 2009-10-06:
Wait...You saw the Fedex guy driving slowly down your street (probably looking for your address) and let him keep going so you can complain about it? I would have been motioning to him. How well can your address be read from the road? Do you have a long driveway? Do you have dogs in the yard?

I simply can't believe you watched him drive slowly down your street and you did nothing to get his attention. If he was driving fast I can see the FedEx guy being a moron. But a dude planning to skip out on the last job of the day doesn't drive slowly down the dang road in front of your house.

klobbersaurus685 on 2009-10-06:
I refuse to use Fedex for any of my shipping. I had a very similar experience with a driver just not stopping, and I even attempted to chase him down.
Fedex was no help and I had to wait and additional 2 days to have the package delivered. Delivered to my neighbors when the address was correct on the package.
Close commentsAdd reply
Fedex Sucks... Flat Out Sucks
Posted by on
SHARON, PENNSYLVANIA -- It all began when I ordered a laptop from Dell. Mind you, this was a month or so ago. I got the email that it had shipped, so I was excited. When I tried the tracking number it gave me an error that said invalid tracking number or something. So I called Dell to see what was up and they gave me the correct number. I thought all was well until it just sat there. After a few days I called FedEx to see what was going on and I was told that they couldn't find the package. This made me mad... I ended up being bounced back to Dell, they claimed Dell never sent the package, but Dell said they did so I gave up for the day. A few days after this I woke up and had a nagging feeling so I went outside to look around and there it was MY NEW LAPTOP covered in snow on my NEIGHBORS porch! We don't live in the greatest neighborhood so I was none to pleased about this because I was told it required a signature. It was over though, I had my laptop until it broke. Dell sent a box and I thought all was well, but it never came. Then my neighbor pounds on my door and asked if the box was mine.

It was blowing around in the yard because they left it on their porch once again. I got my box, at least. Packed my laptop up called to schedule a pickup. Thought all was well, man was I wrong. I was told that they can't schedule pickups past 3 in my area and they would be here to pick it up at 12:30. 12:30 rolls around, then 1,2... I called and asked where they were and was met by a woman who said the representative I spoke to yesterday messed up, they can't schedule ground pickups and that it showed they were here at 12:47. I said they weren't what's the address and of course I was met with the wrong street! I lost it on the lady, and she agreed with everything I said. She said I could wait till Monday, or drop it off at a FedEx in my area. Well we have none in my area. So I told her that was not an option, they made all the mistakes they can come pick it up TODAY.

Just 5 minutes ago they came to pick it up. I guess every so often it pays to air your opinion. Now I'm waiting to see what happens when my laptop returns, oh the fun that is to be had... Use UPS or USPS don't waste your time on these clowns!

UPDATE: 3/02/09

I got my laptop back today and the delivery guy was very apologetic for what happened. He said they got A LOT of complaints about the other guy and they switched his route or something. I'm still not going to use them, unless I absolutely have to. I'm just glad I didn't have to pull teeth to get a simple thing done.

The End ;-)
     
Read 3 RepliesAdd reply

User Replies:

Principissa on 2009-02-20:
I would be livid. Getting the wrong address once I would right off as a simple mistake, driver not paying attention to the house numbers. But having them deliver the box again to the wrong address and then try to pick up the box on the wrong street shows complete incompetence. I'm glad they eventually did work things out and make it right, and hopefully when you get your laptop back it will be delivered to the correct address. Good post. :)
pierced_guy on 2009-02-20:
Thanks :D! I was shaking with rage when I wrote it. I think I fixed all the typos. I just don't understand this company, at all.
Anonymous on 2009-02-20:
Great post! In fact one of the best written posts I've seen on m3c. Hope this works out for you.
Close commentsAdd reply
Ghost deliveries
Posted by on
CHICAGO, ILLINOIS -- It's good to know that I'm not the only one who has a problem with fed-ex ground delivery service.What amazes me most is fed-ex continues to let the drivers get away with it.Not all fed-ex drivers are bad,just the ones I've dealt with lately.And it's true about some of the post that said when they tracked their packages on fed-ex's web site they get the read out of a package estimate delivery date only to find out later that the message has been up-dated to:delivery exception,customer unavailable or business closed.Having personally experienced this a number of times myself an with the driver not leaving any form indicating he/she was here.
The way I see it is the problem is three folds.
1.Accountability
2.Poor business Management
3.lack of communication
Allow me to explain....Accountability...No one is held accountable as far as I can tell for repeated mistakes by fed-ex drivers.
poor business management....Fed-ex sub leases some of it's deliverers to independent drivers saving fed-ex money but causing some customers aggravation in the form of drivers who don't know their routes and rather than admit it,they simply say the customer was unavailable and the fed-ex facility having no way to verify the driver attempted a delivery,simply assume the delivery was made.
Lack of communications...Once a customer calls fed-ex and inquires about their package/s they are told it is out on the truck for delivery.
P.S. you never get the facility the driver works out of, just the 800 main facility.
The agent politely tells you 'We have no way of contacting the driver once the driver leaves the station,however we will call the station the driver works out of and leave a message and someone will call you back later to inform you of status of your package.My experience has been a hit and miss scenario...mostly miss.I.ve called fed-ex and e-mailed them to suggest they put some form of communication in the truck with the drivers so the station the driver works out of can contact the driver on a moments notice to avoid problems such as these in the future.It doesn't have to be anything elaborate or fancy..A cell phone with a direct link to the station and driver could do just as well.When the suggestion was made, you can imagine the response I got.It's safe to say it won't be happening anytime soon.Granted I don't live in the best of neighborhoods, but fed-ex is in the delivery business and the drivers it hires knows this as well,plus the fact that...And I've seen this for myself,some drivers will drive by a place of delivery and see a bunch of people hanging outside and decide right then and there they're not going to make the delivery.
As a fed-ex driver you know that you might have to make deliveries anywhere and everywhere your assigned route.In all fairness to the drivers however I also concede that sometimes circumstances beyond the drivers control can account for packages being late or damaged,but when the offense is repeated over 3/4 the time,at the same address,
Rather that lie and say the business was closed or customer was unavailable, just tell the truth...Some of you was to scared to make that particular delivery.Because I'm handicapped, I do a lot of shopping online and don't need the aggravation of wondering if my packages might get delivered.Add to the fact that there are 3 adults here and there is always an adult here to receive my packages, then there is no reason I should have to go through these changes just to get a package.Like most delivery companies fed-ex offer pick up option...You or your agent can pick up your package/s at a fed-ex facility.That's not a viable option...When you pay for shipping and handling for a package, you expect it to be delivered to your door(not you have to pick it up at a fed-ex facility...(if you do pick up your package/s from any delivery service, will they reimburse you for shipping)?
Ha! Ha! What a joke.
Anyway,thanks for letting me get this off my chest,the problem is still there but I feel much better knowing that there are others out there like me who understand the frustration of having to deal with a company that seems to not care about it,s customer,s.

     
Read 4 RepliesAdd reply

User Replies:

Hugh_Jorgen on 2006-06-14:
You might try the US Postal Service if FedEx ground isn't working out. As far as phones in the trucks, FedEx wants these drivers out slinging packages instead of taking calls about an ETA for someone's Ginzu knife set from HSN. As far as delivering to a potentially dangerous location, the driver is responsible not just for one package, but the entire truck's worth of packages. The USPS doesn't have that luxury, so try them next time.
nodlew on 2006-06-15:
I might add my 3cents lol I think the united parcel service is much better.compaired to fed express but once a united parcel service delivered me a package...he said he was carring yesterdays not delivered items, plus that days package wow the time was nearly 4 pm so he had to return back loaded. wasn't his fault of course......I am sure they are doing a better job than I could do....I thought the us postal service were limited as to how large item they could deliver.....however their service is great just as good as United Parcel Service ...seems to me the factory or store where the item is shipped from chooses the carrier for deliver !!
Gunchief25 on 2009-02-03:
I had close to the same experience today with Fedex. A package was to be delivered to my home yesterday. I watched a FedEx truck slow down as if he was going to turn into my driveway but he moved on.
Today I received the "Delivery Exception" Email saying incorrect address.
I called the customer service number and was told that the driver had found a mailbox with my address on it but not the right name (Myself and My Mother inlaw use the same mail box and in all honosty had he read further it has both our names on it. Instead of stopping to ask someone nearby if they knew where I live (everyone here knows me it is Family Property) He just drove on and didn't bother delivering.
I stopped at the office that the driver delivers from today and got pretty much the same runaround. So I pulled out of my pocket a printed Google Earth Map of where the driver had found my mail box and showed exactly how close he was to my home and didn't even bother to make an attempt to find it.
As a matter of fact as the driver was passing my driveway a UPS driver who was also delivering a package to me turned directly into my driveway and delivered another package that I was expecting.
In My opinion Fedex driver could not find their way acrossed the street with a GPS, a map, and a compass!
I am so glad to know I am not the only one who hads had problems with them. Any time any Vendor has ever used Fedex to ship anything to me they always get lost, UPS comes right to my door.
Gunchief25 on 2009-02-04:
In reply to Hugh Jorgen's comment. When you place an order with a company for a product you don't get a choice as to what Service they used to ship your package. If "Joe Company owner" uses Fedex that is what you get stuck with. You cannot just say "Hey by the way I want this sent Via U.S. Postal service" It doesn't work that way.
By the way, Not only do the drivers have phones in their trucks but they are also equipped to receive email messages. While standing in the Local Fedex facility yesterday the dispatcher sent 3 email messages to the driver via computer and received replies from him.
Close commentsAdd reply
Fed Ex Admits they Damaged Item but Refuses to Pay Cllaim
Posted by on
HILLSBORO, OREGON -- We just recently signed up online and on the phone with Fed Ex for a business account to ship our merchandise via fed ex. We were asked lots of questions when we signed up but were never informed that Fed Ex has a policy of NOT paying for anything breakable shipped through them. We shipped a $700 framed print (not behind glass) and the customer complained that the frame was broken. We had Fed Ex schedule an examination of the item and then they repackaged it and sent it back to us. They sent us a letter saying there was "no visible damage" to the item. When the package was returned to us even the delivery person admitted that it looked like it had cartwheeled down the highway it was in such bad shape. Fed Ex did not rewrap the print in its original packaging or put the peanuts back in the box - they simply dropped this large framed print in the box - put two piece of tape on the lid and shipped it back. One whole corner of the box was missing when it got back to us and the frame was completely demolished having broken off in all Four Corners and chunks of the frame was missing. When we complained to Fed Ex they ADMITTED that they were responsible for the damage but refused to pay the claim since it was considered "art" and they will not pay to replace "art". We were never informed of their policy and when they did send us a copy of their policy it states that they do not pay claims ON PRETTY MUCH EVERYTHING you can imagine - the list was a mile long. So Fed Ex CHARGES you to buy extra insurance to cover your item and then refuses to pay the claim based on this "hidden" policy which makes it possible for them to get out of paying a claim for any item you ship with them. They offer to pay a maximum of $100 but that will not even replace the cost of the frame so I'm out $700 and the Fed Ex people just rip people off selling them "insurance" when they know they don't have to pay for any claims submitted. They readily admit damage but then turn around and refuse to pay for the damage. I will NEVER use Fed Ex again and intend to make as much noise about this as possible. Fed Ex petitions people for their business but never tells them that they will be charging them for insurance that they will not pay - they have quite a racket going for them. Can you imagine the millions of dollars Fed Ex collects in "insurance" and then they refuse to pay claims. SHAME ON FED EX - their company should be shut down for mail fraud! I have pictures and have documented everything so if anyone wants to know more just let me know. I intend to notify every newspaper across the United States and every business about their scam. Go with UPS - they honor their insurance claims.
     
Read 5 RepliesAdd reply

User Replies:

motomom357 on 2008-10-29:
TO THE PERSON WHO COMPLAINED ABOUT FX DAMAGING A PICTURE FRAME AND NOT PAYING THE INSURANCE CLAIM AND RECOMMENDING UPS. I GOT NEWS FOR YOU! UPS IS FAR WORSE THAN FX. CHECK OUT ALL THE NUMEROUS COMPLAINTS AGAIN UPS NOT PAYING INSURANCE CLAIMS. FROM MOTOMOM357
jktshff1 on 2008-10-29:
I would just about be willing to bet you did not take out extra insurance for this item. In the fine print of most shipping companies there is a disclaimer that they are liable up to a certain $$ value unless additional insurance is taken out.
Ponie on 2008-10-29:
This complaint was posted on 1/18/2005? It's gray bearded by now.
jktshff1 on 2008-10-30:
dang, I hate it when I do that!
Ponie on 2008-10-30:
Know exactly what you mean. Sometimes I'll quickly go through latest posts and find something where a new member is probably searching for a specific company/product, pops a quick comment in, and I take it as a new item. Glad I'm not the only one. :)
Close commentsAdd reply
Top of Page | Next Page >