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FedEx Corporation

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101 Reviews & Complaints
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Ghost deliveries
Posted by Fedexcuse on 06/13/2006
CHICAGO, ILLINOIS -- It's good to know that I'm not the only one who has a problem with fed-ex ground delivery service.What amazes me most is fed-ex continues to let the drivers get away with it.Not all fed-ex drivers are bad,just the ones I've dealt with lately.And it's true about some of the post that said when they tracked their packages on fed-ex's web site they get the read out of a package estimate delivery date only to find out later that the message has been up-dated to:delivery exception,customer unavailable or business closed.Having personally experienced this a number of times myself an with the driver not leaving any form indicating he/she was here.
The way I see it is the problem is three folds.
1.Accountability
2.Poor business Management
3.lack of communication
Allow me to explain....Accountability...No one is held accountable as far as I can tell for repeated mistakes by fed-ex drivers.
poor business management....Fed-ex sub leases some of it's deliverers to independent drivers saving fed-ex money but causing some customers aggravation in the form of drivers who don't know their routes and rather than admit it,they simply say the customer was unavailable and the fed-ex facility having no way to verify the driver attempted a delivery,simply assume the delivery was made.
Lack of communications...Once a customer calls fed-ex and inquires about their package/s they are told it is out on the truck for delivery.
P.S. you never get the facility the driver works out of, just the 800 main facility.
The agent politely tells you 'We have no way of contacting the driver once the driver leaves the station,however we will call the station the driver works out of and leave a message and someone will call you back later to inform you of status of your package.My experience has been a hit and miss scenario...mostly miss.I.ve called fed-ex and e-mailed them to suggest they put some form of communication in the truck with the drivers so the station the driver works out of can contact the driver on a moments notice to avoid problems such as these in the future.It doesn't have to be anything elaborate or fancy..A cell phone with a direct link to the station and driver could do just as well.When the suggestion was made, you can imagine the response I got.It's safe to say it won't be happening anytime soon.Granted I don't live in the best of neighborhoods, but fed-ex is in the delivery business and the drivers it hires knows this as well,plus the fact that...And I've seen this for myself,some drivers will drive by a place of delivery and see a bunch of people hanging outside and decide right then and there they're not going to make the delivery.
As a fed-ex driver you know that you might have to make deliveries anywhere and everywhere your assigned route.In all fairness to the drivers however I also concede that sometimes circumstances beyond the drivers control can account for packages being late or damaged,but when the offense is repeated over 3/4 the time,at the same address,
Rather that lie and say the business was closed or customer was unavailable, just tell the truth...Some of you was to scared to make that particular delivery.Because I'm handicapped, I do a lot of shopping online and don't need the aggravation of wondering if my packages might get delivered.Add to the fact that there are 3 adults here and there is always an adult here to receive my packages, then there is no reason I should have to go through these changes just to get a package.Like most delivery companies fed-ex offer pick up option...You or your agent can pick up your package/s at a fed-ex facility.Thats not a viable option...When you pay for shipping and handling for a package, you expect it to be delivered to your door(not you have to pick it up at a fed-ex facility...(if you do pick up your package/s from any delivery service, will they reimburse you for shipping)?
Ha! Ha! What a joke.
Anyways,thanks for letting me get this off my chest,the problem is still there but I feel much better knowing that there are others out there like me who understand the frustration of having to deal with a company that seems to not care about it,s customer,s.

     
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Posted by Hugh_Jorgen on 2006-06-14:
You might try the US Postal Service if FedEx ground isn't working out. As far as phones in the trucks, FedEx wants these drivers out slinging packages instead of taking calls about an ETA for someone's Ginzu knife set from HSN. As far as delivering to a potentially dangerous location, the driver is responsible not just for one package, but the entire truck's worth of packages. The USPS doesn't have that luxury, so try them next time.
Posted by nodlew on 2006-06-15:
i might add my 3cents lol i think the united parcel service is much better.compaired to fed express but once a united parcel service delivered me a package...he said he was carring yesterdays not delivered items, plus that days package wow the time was nearly 4 pm so he had to return back loaded. wasnt his fault of course......i am sure they are doing a better job than i could do....i thought the us postal service were limited as to how large item they could deliver.....however their service is great just as good as united parcel service ...seems to me the factory or store where the item is shipped from chooses the carrier for deliver !!
Posted by Gunchief25 on 2009-02-03:
I had close to the same experience today with Fedex. A package was to be delivered to my home yesterday. I watched a fedex truck slow down as if he was going to turn into my driveway but he moved on.
Today i received the "Delivery Exception" Email saying incorrect address.
I called the customer service number and was told that the driver had found a mailbox with my address on it but not the right name (Myself and My Mother inlaw use the same mail box and in all honosty had he read further it has both our names on it. Instead of stopping to ask someone near by if they knew where I live (everyone here knows me it is Family Property) He just drove on and didnt bother delivering.
I stopped at the office that the driver delivers from today and got pretty much the same runaround. So I pulled out of my pocket a printed Google Earth Map of where the driver had found my mail box and showed exactly how close he was to my home and didnt even bother to make an attempt to find it.
As a matter of fact as the driver was passing my driveway a UPS driver who was also delivering a package to me turned directly into my driveway and delivered another package that I was expecting.
In My opinion Fedex driver could not find their way acrossed the street with a GPS, a map, and a compass!
I am so glad to know I am not the only one who hads had problems with them. Any time any Vendor has ever used Fedex to ship anything to me they always get lost, UPS comes right to my door.
Posted by Gunchief25 on 2009-02-04:
In reply to Hugh Jorgen's comment. When you place an order with a company for a product you dont get a choice as to what Service they use to ship your package. If "Joe Company owner" uses Fedex that is what you get stuck with. You cant just say "Hey by the way I want this sent Via U.S. Postal service" It doesnt work that way.
By the way, Not only do the drivers have phones in their trucks but they are also equipped to receive email messages. While standing in the Local Fedex facility yesterday the dispatcher sent 3 email messages to the driver via computer and received replies from him.
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Fedex Lies About Delivery Attempts
Posted by Thekurt on 05/18/2006
TUCSON, ARIZONA -- I get a notifcation from Apple they are shipping my package and I check the tracking on Fedex and see a delivery attempt has already been made (funny no note was left). The next day I make sure someone is home and check the tracking site periodically. Sure enough late in the afternoon it states another delviery attempt was made but no one was home. I check my home security cameras and see that sure enough on the first day the driver shows up, rings the bell once and leaves without leaving a note. On day two the truck never came at all as proven by my security footage! Now I'm calling Fedex who keeps calling the ground station and I have to try to get them to hold the package and go pick it up. I have asked them several times how a driver can get by with lying like that and have never gotten a response as to what they are going to do about it. My point is: how many people do they do this to? I have written a complaint to Apple and asked them to reconsider who they ship with.
     
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Posted by Doc J on 2006-05-18:
Kurt: I have no reason to doubt you. If what you say is true, consider giving your security cam footage to a local TV investigative reporter. They LOVE this kind of stuff for 5 minute fillers!
Posted by lens on 2006-10-26:
Here is the reason why Fedex Ground drivers don't care: They don't work for Fedex. They are independent contractors, a term used for employees who get no benefits. The Fedex terminal has no control over them as employees (can't be fired, held responsible). I have had an agent at Fedex tell me that drivers refused to deliver my package because my house was out of the way. I have also had to deal with the 'nobody home' and 'wrong address' lies also.

The best solution is to refuse to do business with vendors who use Fedex Ground and let them know why they have lost your business.
Posted by holmern on 2006-12-07:
Have same problem with FedEx.. last 6-7 times I have bought something online and had it shipped with FedEx I've had to either wait 4-5 days extra cause they cant "find" the place, or I have to go get it at their local office.
Posted by dadsquid on 2007-02-07:
You're not the Lone Ranger. Those SOB's keep trying to tell me that the driver made a delivery attempt but I wasn't there. Funny thing is, I was sitting 5 feet from the door when the supposed delivery attempt was made.
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Poor Delivery and Non Care
Posted by Karey on 12/15/2005
Fed-ex stinks!!!! I use to think they were pretty on the ball until recently. I purchased an expensive piece of electronic equiptment. Was taken by fed-ex on dec 5th. and still not delivered to this date.. Dec 15th. its sad when its been claimed on their tracking to be on the truck.. well thats a farce.. it hasnt scanned out of their holding area. So we have 3 bold faced written lies. Furthermore. anyone i call doesnt really seem to care. I got a runaround by one woman until I got a bit testy with her, and pressed for further information. I was relayed onto another gent, who sure didnt know much.. one of Santa's poor elves I suspect.. too bad he cant be sent back to the north pole.. So here I am wondering when delivery will be. I have no clue where my package is.. noone can believe a word they say, thats for sure... And frankly... if i can avoid fed-ex. i certainly will... FED-EX needs to get on the ball. stop lies and giving people the runaround. we dont need your garbage at this time of year..
     
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Posted by karey on 2005-12-16:
Dec 16, 2005 4:45 AM

On FedEx vehicle for delivery

NEWBURGH, NY



Dec 15, 2005 6:45 PM

Delivery exception

NEWBURGH, NY

No attempt made, delivery scheduled for next business day

Dec 14, 2005 6:16 PM

Delivery exception

NEWBURGH, NY

No attempt made, delivery scheduled for next business day

Dec 13, 2005 6:35 PM

Delivery exception

NEWBURGH, NY

No attempt made, delivery scheduled for next business day

3:02 AM

On FedEx vehicle for delivery

NEWBURGH, NY



Dec 11, 2005 6:20 PM

At local FedEx facility

NEWBURGH, NY



3:28 PM

Departed FedEx location

KEASBEY, NJ



10:19 AM

Arrived at FedEx location

KEASBEY, NJ



Dec 8, 2005 3:16 AM

Departed FedEx location

SACRAMENTO, CA



Dec 7, 2005 7:09 PM

Arrived at FedEx location

SACRAMENTO, CA



7:00 PM

Picked up

RENO, NV



Dec 6, 2005 4:05 AM

Package data transmitted to FedEx

THOUGHT YOU ALL MIGHT GET A KICK OUT OF THIS ONE..... AGAIN.. NO DELIVERY.. FED-EX. STINKS!


Posted by mrslarryb on 2007-06-13:
Amen, again we are waiting for delivery since MAY 31 it is today JUNE 13. The tracking number tells me he said no one was here. That's a lie. I just got their freight guy to find us right, but now it's home delivery. I hate fedex and swear by ups.
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FedEX Stole my package
Posted by HateFedEX on 06/09/2005
HOUSTON, TEXAS -- I have asked my friend to ship my brand new laptop through FEDEX Ground service. From NJ to Houston, TX. tracking information shows till Dallas. After that shipment never reached the terminal.

Simple, package is from DELL and shipper is third party not the DELL. (Because DELL initially shipped to my friend. Then my friend try to ship it to me.) FedEX driver (or FedEX CEO who knows) simply stole the package. By trusting this freaking company I have only insured for $500. Even though laptop costs $1300.

NO DOUBT THIS IS BEING STOLEN BY FEDEX STAFF. Or May be they are showing millions of dollars revenues by stealing the shipments and selling in eBay.

Avoid FEDEX for costly items shipments. Use only this crap service for sending the non-important shipments.

One waste company in USA.
     
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Posted by Smooth23 on 2005-06-09:
You are a moron. I think this quote pretty much sums it up "I have only insured for $500. Even though laptop costs $1300."
Are you that much of a cheapo that you wont pay a few extra dollars for the full amount of coverage? I've never heard of someone so stupid as to do something so retarded then have the gall to come on here and rant about how they weren't in the wrong
Take some freaking responsibility for god's sake.
Posted by pobos on 2005-06-13:
OMG. This happened to me!!! I hate FEDEX with a passion. My laptop was coming from Utah, 3rd party - not Dell. The last tracking was that it left Fedex in Utah. No other tracking. They can't even find the truck!!!!!!!!!! It's been over a month...still no laptop, but the truck was found.
FEDEX SUCKS.
Posted by CLAWLESS on 2005-08-01:
It dosnt take much to add in extra insurance on a pkg. SIMPLE!
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Fed Ex(ceptionally bad)
Posted by DrJoeRoss on 01/21/2006
NEW YORK -- WHY CARRIER PIGEON BEATS FED EX: Jan 5th package ordered Jan 21st...still not there!

US POST CAN FIND ME: On 1/10 I received a POSTCARD that the postman could deliver telling me that FedEx could not find my home. I sent FULL detailed directions by EMAIL as requested to Dana.Jackson@fedex.com I NEVER heard from her or got my package.

CALLS MEAN NOTHING: I called FedEx(ceptionally bad) several days later and they seemed to know nothing about my email. I gave DETAILED directions by phone and they promised next day it would arrive. It did not arrive!

PROMISES MEAN NOTHING: I called again on 1/19 and spoke to CHRIS who said he would go and hand carry my package to the delivery station for SATURDAY delivery. I again gave DETAILED directions and my CELL PHONE. Today it is not here. I now called and was told they would NEVER deliver my package on Saturday no matter what they had done to delay it and that they could not imagine anyone making that promise. Yes, it is on the truck and may be delivered in two more days.

AT ALL COSTS: Avoid having your packages shipped by this incompetent group of people who do not communicate with each other, know their own policies or care about your order.

Joe Ross 1/21/06
     
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Very fast and friendly service
Posted by on 07/11/2001
In today's world of poor to non-existant customer service, I would just like to share that I recently had a very easy and enjoyable experience using FedEx for to ship my mother's birthday present. It arrived on time the next day even though I was late arriving at their office the night before. I would recommend them to anyone.
     
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Fed Ex Admits they Damaged Item but Refuses to Pay Cllaim
Posted by Victoria on 01/18/2005
HILLSBORO, OREGON -- We just recently signed up online and on the phone with Fed Ex for a business account to ship our merchandise via fed ex. We were asked lots of questions when we signed up but were never informed that Fed Ex has a policy of NOT paying for anything breakable shipped through them. We shipped a $700 framed print (not behind glass) and the customer complained that the frame was broken. We had Fed Ex schedule an examination of the item and then they repackaged it and sent it back to us. They sent us a letter saying there was "no visible damage" to the item. When the package was returned to us even the delivery person admitted that it looked like it had cartwheeled down the highway it was in such bad shape. Fed Ex did not rewrap the print in it's original packaging or put the peanuts back in the box - they simply dropped this large framed print in the box - put two piece of tape on the lid and shipped it back. One whole corner of the box was missing when it got back to us and the frame was completely demolished having broken off in all four corners and chunks of the frame was missing. When we complained to Fed Ex they ADMITTED that they were responsible for the damage but refused to pay the claim since it was considered "art" and they will not pay to replace "art". We were never informed of their policy and when they did send us a copy of their policy it states that they do not pay claims ON PRETTY MUCH EVERYTHING you can imagine - the list was a mile long. So Fed Ex CHARGES you to buy extra insurance to cover your item and then refuses to pay the claim based on this "hidden" policy which makes it possible for them to get out of paying a claim for any item you ship with them. They offer to pay a maximum of $100 but that will not even replace the cost of the frame so I'm out $700 and the Fed Ex people just rip people off selling them "insurance" when they know they don't have to pay for any claims submitted. They readily admit damage but then turn around and refuse to pay for the damage. I will NEVER use Fed Ex again and intend to make as much noise about this as possible. Fed Ex petitions people for their business but never tells them that they will be charging them for insurance that they will not pay - they have quite a racket going for them. Can you imagine the millions of dollars Fed Ex collects in "insurance" and then they refuse to pay claims. SHAME ON FED EX - their company should be shut down for mail fraud! I have pictures and have documented everything so if anyone wants to know more just let me know. I intend to notify every newspaper across the United States and every business about their scam. Go with UPS - they honor their insurance claims.
     
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Posted by motomom357 on 2008-10-29:
TO THE PERSON WHO COMPLAINED ABOUT FX DAMAGING A PICTURE FRAME AND NOT PAYING THE INSURANCE CLAIM AND RECOMENDING UPS. I GOT NEWS FOR YOU! UPS IS FAR WORSE THAN FX. CHECK OUT ALL THE NUMEROUS COMPLAINTS AGAIN UPS NOT PAYING INSURANCE CLAIMS. FROM MOTOMOM357
Posted by jktshff1 on 2008-10-29:
I would just about be willing to bet you did not take out extra insurance for this item. In the fine print of most shipping companies there is a disclaimer that they are liable up to a certain $$ value unless additional insurance is taken out.
Posted by Ponie on 2008-10-29:
This complaint was posted on 1/18/2005? It's gray bearded by now.
Posted by jktshff1 on 2008-10-30:
dang, I hate it when I do that!
Posted by Ponie on 2008-10-30:
Know exactly what you mean. Sometimes I'll quickly go through latest posts and find something where a new member is probably searching for a specific company/product, pops a quick comment in, and I take it as a new item. Glad I'm not the only one. :)
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Bad Representatives
Posted by Janet.stripling on 06/07/2013
MACON, GEORGIA -- 6/5/13 received a phone call, between Fedex and company sending my package, they left a message on my answering machine. I proceeded to call the Macon Ga. store to talk to a young lady that ask for my physical address, and she told me that my package would be delivered on 6/6/13, upon getting home from work, still no package, so I called the Macon Ga. store again, was told that they could not help me without a tracking number, which was never given to me, and for me to call 1-800-FEDEX, they also gave me the run-a-round, long story short, FEDEX workers had me calling from one office to the other because no one knew where my package was. Don't know what time my package arrived, I stay up until 11 PM, still no package. Awake the following morning to find my package sitting on the ground near my doorstep, after it had rain all night. About two yrs. ago FEDEX was suppose to deliver a modem from Windstream to my house.

When I called to check on it, I was told that it had been delivered to my home, when in fact it had been delivered to another address, told to me by the carrier, so Windstream told me to go and purchase one from BestBuy, and they reimburse me. I hope the next time that I have to have something delivered, that it can either come to my PO Box, or go through another CARRIER.
     
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Clean Air Health Equipment Boxes Separated
Posted by Ladymirenna on 04/11/2013
GRAND FORKS, NORTH DAKOTA -- I had been expecting 1 package (or so I thought) from a Air Filter company. A friend in town was accepting and signing the delivery slip for me at his residence because the apartment building that I live in is not set-up for deliveries of any kind. The reason I was getting the clean -air unit is because I was becoming very ill from the second-hand smoke coming into my apartment from other apartments. "Time was of the essence" so to speak because I was becoming more and mire ill by the minute, with my respiratory system fully compromised and my asthma flaring up big time. On the day of the delivery, one box was delivered to my friend for which he accepted and signed for; but, upon viewing the tracking documents it seemed that there had been a second package, which contained special filters, that had been sent from the company, along with the first.

To make a long story short, the packages had been separated by Fed-Ex, and they had been sent in different trucks with different drivers. this meant that now it was possible that I would have to wait the entire weekend PLUS the following Monday, due to Fed-Ex delivery services not working on Mondays. This three day hold-up could have meant that I would land up in the hospital. I was able to intercept the second delivery trucks route by making calls to Fed-Ex and my friend was able to pick up the second package at a terminal. Of course, there should have been a message from the company to Fed-Ex to not separate the boxes, but the onus was still on Fed-Ex.
     
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Posted by Soaring Consumer on 2013-04-11:
Have you attempted to contact your landlord about this? The landlord should have some responsibility to mitigate the situation.
Posted by ladymirenna on 2013-04-12:
Soaring Consumer - Thanks for the reply. Yes, the landlord is actually the person who bought the air filter machine for me. He is well aware of the second-hand smoke problem and is trying to persuade the building management company to have the building become smoke-free. He is also aware of the problem with receiving packages in the building,and is working on rectifying this; but, in this case it was better that my friend was involved so that he was able to pick-up the second package at the Fed-Ex terminal, for I don't drive right now. The machine, BTW, is the IQ MultiGas unit, a toxin-filter par excellence! I also think that the IQ company should be held partly responsible for what could have become a disaster, and I told them that over the phone. There should have been strict instructions to Fed-Ex that, under no circumstances, should the boxes be separated.
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Fed Ex Wheeling, Illinois Facility
Posted by CalliK on 02/24/2013
If you are having something delivered via Fed Ex, I suggest you request it not be sent through the Wheeling, Illinois, facility. I have many, many things delivered by Fed Ex, and 95% of the time my items arrive promptly and in good shape. The 5% of the time when there is a problem, it's because it's "stuck" in the Wheeling, Illinois facility. Every single time. Unfortunately, I forgot that when I ordered my frozen food on 2/18.

I tracked it to Wheeling on 2/22, the date my e-mail notice said it would be delivered. It's still there on 2/23, the new date my e-mail notice said it would delivered. I just spoke to a Fed Ex rep, who told me my food is now scheduled to leave Wheeling 2/25. We'll see.

BTW, my shipment was divided into two boxes, and for some reason box 1 did not go through Wheeling and arrived on 2/22 (semi-frozen but thawing and with no dry ice remaining).
     
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Posted by trmn8r on 2013-02-24:
I'm not sure if you can request that your package not go through a specific facility. The best way to do that would be request a different shipping company.
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