NEW JERSEY -- FIA card services just recently raised the interest rates on credit cards by including a note at the bottom of a monthly statement that gave the cardholder an opportunity to opt out of getting the interest rate increased by 14% under the condition that the account will no longer be active. When I called them to address the rise in interest rates they de facto stated that their underwriting guidelines were superseded by a note at the end of a monthly statement.
My question to them was if the basis of credit worthiness is going to change so greatly wouldn't it have been more ethical to inform their customers more than once and possibly send out an additional notice either separate or enclosed in the statement to ensure that they were effectively communicating the change in underwriting policy. They had no answer.
I'm sure that I'm not the only one to whom this has happened. The practice was deceptive and unethical. I consider FIA to be exceedingly unscrupulous. I urge anyone who reads this note to contact their local representative to bring this to their attention. The worst part is that FIA is the arms length servicer for most of the larger banks in the country who just happened to be bailed out by our tax dollars. The collusion is ridiculous. FIA has to be held accountable. If you've seen a drastic increase in your rates call and complain to everyone who will listen.
BELLEVUE, WASHINGTON -- My credit score is over 700. I make card payments online either on or before the due date. However, even at 8AM my payments to FIA aren't 'accepted' until 24 hours later. Something about "not being enough time for them to process the payment"?!?!?! It's not a problem for any other card service. So twice they marked my payments as being late - which they weren't - and then used that as an excuse to raise my interest rate to a usurious one. I have since closed the account and will tell everyone I know NOT to use them.
GREENVILLE, SOUTH CAROLINA -- I've been reading the reviews on FIA Card Services and I have to say that I agree with all. Their service is terrible. They jump to ratchet the prices as quickly as possible and they have little regard for the customer whatsoever. I used the card for travel and general business. They continued to change rates and reduce the grace periods. I canceled and, because the payoff amount given was greater than actually owed, I will have to call in for a refund. It is amazing that on credit balances, they will not provide any interest and yet on debit balances, the rates are as high as 29%.
Also, they will continue to reference their agreements that are sent almost quarterly, it seems. Reading those is impossible and, because the former agreement is probably not available, it is impossible to tell what is being changed anyway. One just knows that it is a change in their favor. With declining markets, one would be wise to be very cautious.
NASHVILLE, TEXAS -- I've been a loyal customer of AmSouth bank for over 7 years and received my first credit card from them, which was an AmSouth Visa card with a 9.9% APR rate. Over the years, my rate was the same and my limit increased due to payments (more than the minimum at times) made on time every month. Now here is where the nightmare began. AmSouth was bought out by Regions and the credit card company transitioned from Amsouth to Regions to MBNA (with a 10.99% APR rate) to finally, my nightmare... FIA Credit Card Services with an APR rate of 29.99%.
I went along with it for a few months thinking that usually with a transition, the rate would increase for two or three months, then go back down to the normal rate as before. But when the rate NEVER decreased, I called FIA and had someone to explain to me why I was paying such a high APR rate when all payments have been made on time and some were more than the minimum. Here is the result I received:
I was on hold for 34 minutes. The first person I spoke to thought I was lying; I asked to speak to someone else. The second person I spoke to said I made late payments. When I asked when that was, he couldn't give me an accurate date. I asked to speak to someone who was more knowledgeable regarding the standards and practices of FIA, then the third person put me on hold for 42 minutes because he said he was "checking on my account". Since that didn't work out, I hung up and called back and spoke to a new representative.
Again, I asked why my APR rate increased and the call became more interesting. He said I should have received a notice (in which I did) and that notice had a toll free number (which I called) and I was to tell the person on the line that I didn't approve of the increased rate (which the person I spoke to didn't know what the rate was, nor did anyone around him; he said I had to call another number and send in a certified letter stating I didn't want the increased rate but as an "aside" to me, he was nice enough to tell me that it wouldn't do any good since the rate increase was going through anyway no matter how many "NO" letters they received).
I hung up again (notice a pattern here?), called FIA and asked to close my account. When asked why, I told the rep that no one at FIA could properly explain why my credit rate increased. She only said "OK" and proceeded to close the account.
The ULTIMATE slap in the face was going to Regions Bank and explaining to the "account manager" what happened and if he could get any result from FIA regarding the increased APR since Regions sold the card division to FIA/MBNA. He called FIA and basically said that he had a customer in front who received a substantial APR rate increase and wanted to know why. He goes on to tell the FIA rep that obviously I hadn't read the information.
What?!? The Regions Bank rep made it seem like I was an idiot who never read the disclosure regarding the rate, who never called FIA or even sent a certified letter to say no to the increase rate. When he was placed on hold, I told him thank you for his "assistance" (which he never received an answer because he was being transferred from one area to another) and left. Months later, I closed my account at Regions, obtained a loan to pay off FIA completely and have washed my hands completely of the entire mess with FIA and Regions Bank.
ATLANTA, GEORGIA -- Please do no business with this company. They hike rates at no warning and, delay responses, tell you one thing and do another. I am in a situation with them for several months and they will not document anything except what they make up after telling you something else. Amazingly awful customer service. Please do file a complaint against them at ftc.gov.
I have had a credit card with FIA card services for 3 yrs. I have never been late on a payment. I was 2 days late on a payment this month only because I thought I scheduled the payment. I double checked and found I did not. I realized my mistake and immediately rescheduled the payment. I called them and asked if they could waive the late fee because I had never been late and they refused. Most other company will do this. I am looking to transfer my balance of of that card. Not Happy.
I received a letter from FIA Card Services saying that a owe $23,000. Meanwhile I never heard of them of opened an account with this company which aka Bank of America. Their customer service is horrible. I've been just given the run around. And I'm concerned because they have all my info including social security number. Has anyone else been through the same thing?
NORTH CAROLINA -- RECENTLY received this big, white, official looking envelope in the mail from some "PO BOX 53113 in Phoenix, AZ 85072-3113" under the address it reads "IMPORTANT AMENDMENTS TO YOUR CREDIT CARD AGREEMENT." Then the eight page letter goes on to say "changes to your credit card account ending in 0295." Well it happens that I don't have any such card or active credit card account with that number.
Then the long official looking but poorly written letter with sloppy grammar goes on to suggest I visit their "website at www.fiacardservices.com" and to access my account by "calling the toll-free number on the back of your credit card." Then it starts to get interesting with the sentence, "WE INCREASED YOUR APR due to the APRs and balances on this account to a corresponding APR of 24.99%."
Additionally the letter suggests that in order for me to REJECT THIS AMENDMENT to "my account" I must: "WRITE TO US AT FIA CARD SERVICES N.A. and CLEARLY PRINT OR TYPE YOUR FULL CREDIT CARD account number and state that you reject this change"!! "Send this notice ONLY to the address in this paragraph. This mailbox is ONLY for rejection of the Annual Percentage Rate and Default Pricing Amendments." "we must receive your letter by date____ or your rejection will not be effective."
Nowhere in this 8 page document is it explained exactly what the letters "FIA" stand for or which bank or credit card "FIA" actually represents nor provides any phone number or real street address other than various (suspect) P.O. BOX NUMBERS. Well so sorry you slimy kiddies but your heavy handed, official looking, fear tactics didn't work on ME because I know exactly what this sort of document is supposed to look and read like!
AND... even though I do live in The South, I'm not the gullible, illiterate, god & authority fearing sucker you thought I was. So all you've netted for your printing & bulk mailing investment (PRSRT STD U.S. POSTAGE PAID, FIA CARD SERVICES) is this online, PUBLIC CONSUMER ALERT and several scanned copies of your letter sent to Local and Federal Law enforcement agencies! Ciao - and Happy Phishing in the Jail-House toilet bowl.
CARY, NORTH CAROLINA -- What is up with FIA card services? Where does the customer stand? Is customer satisfaction on the agenda? I have never ever received such an awful service. The website is not user-friendly at all and when you try to contact someone through e-mail, no e-mail address? How is that possible? I have not seen one credit card provider with no e-mail address! What is the reason to hide?
Well, their phone service is worst than any other credit card company for sure. You claim it is a 24 hr service. Well obviously every time I call, your system is down and your rep tells me to call again. Fine, I call again, but I dont need to listen to the music for over an hour. That is outrageous and after all no one can help me with my issue even the manager on duty. That is really really sad.
I have dealt with other credit card companies and never had this much issue over a short period of time. The assistances are there to assist and not to argue with the customer. FIA's manager on duty was not going to do anything to make the customer happy, but argue and blaming the customer. I had closed that account 4 years ago and stupid enough re-activated it again and transferred balance. I didnt know whom I was dealing with.
I dont think there is anyone there to make a customer happy and make a loyal customer. It just amazes me that customer satisfaction is not even listed on the agenda to be a priority. I think this company is definitely ruining SunTrust Banks reputation. They need to learn customer service from Discover card and Citi banks.
The issue was that I didn't receive my 2nd bill and obviously there are a lot of other people that have had the same issue. Well, the FIA is blaming the post office and me for not being responsible. I am supposed to pay the late fee and the finance charge that has been kicked in because of this matter. The company is so cheap otherwise they would waive the $39.00 late fee to keep the customer around. They are going broke by saving money! They were arguing with me for almost 40 minutes. All I can say, terrible service. Stop dealing with FIA CARDS SERVICES. They are far from customer satisfaction. There is no hope in this company and their service.