NORTH CAROLINA -- This is a formal complaint lodged by a disabled veteran and non-curable cancer patient against Fifth Third Bank. We have done nothing illegal but have been treated and spoken to like criminals. I served 10 years in the Army and was diagnosed with Stage 4 cancer in January of 2016. I would like to speak to the media about how Fifth Third treats cancer patients and disabled veterans. I am not sure if it was prejudice, incompetence, or negligence but I would like my case investigated and I would like my sister and I interviewed if possible. This whole situation could have been avoided by additional courtesy, effort, and communication.
Was awarded a large settlement. Initially deposited at Charlotte Metro CU. Wired a large amount to sister account. Wired additional to my account. Accelerated Death Benefit for metastatic breast cancer. Sister and agreed she should open account at same bank as me to allow better access to funds as well as easier to move when needed. We opened it online since there is no Fifth Third in Alabama. My previous benefit of award (initially deposited at Charlotte Metro CU) had me bringing checks and cash from Charlotte Metro CU and it became very inconvenient to move money. This was an effort to avoid that.
Personal banker called phone that we use for main line and when I said my sister wasn't available, she hung up. Fifth Third initiated an email that seemed like a solicitation. We declined any services they were offering until the family can figure out what we wanted to do with the money. Fifth Third did not inform anyone it was a fraud verification or security check and when my sister responded, she was reported for fraud. A simple email saying they needed to verify who she is, where funds came from, etc. would have been very easy. All my sister did was respond to an email INITIATED by Fifth Third, and was flagged.
Referred to fraud department and when sister attempted to clarify account status and funds. Was accused of hiding money from social security when she informed the account was to help manage any medical bills I would incur, was from a life insurance settlement, to be disbursed as I direct her (i.e., nephew (he is 13), sister, niece, etc.), start a business. P.S. I am not on social security. She was treated like a criminal when she spoke to the representative and every statement she made the representative turned it into an accusation of a crime.
My primary account was then also frozen without so much as a conversation or phone call. My sister called twice and I left two to three messages without any response. Premium check for life insurance conversion (group to whole) was sent to AETNA to continue the remaining $39,000 in life insurance. Outside of the group policies I had with work, I cannot get any life insurance. If that check bounces while account is frozen, it will cost me and my family $39,000 in life insurance. I am concerned that check will be returned.
As of February 1, 2017, I have no medical insurance outside of my Veterans coverage. If I had a critical emergency this weekend, my funds are frozen possibly costing me the inability to obtain critical healthcare. Cobra should be re-instated in the next few weeks. Right now Fifth Third has my life in their hands. Once again, some of these funds was designated to my sister to help with any critical care decisions.
Even after explaining this was a life insurance benefit, providing stub at the branch and email, providing letter from life insurance company, as well as providing medical records with my diagnosis, I did not receive any calls explain the situation, an apology, or my money was not released. When I realized my account was also frozen I went to the branch for answers and received very little. I was told I would have to wait until Monday. The doctor told me to stop working because of my prognosis and reduce any level of stress on me. I am up at 2:00am because this has bothered me so much I could not sleep.
After explaining the situation we were not given any options or resolutions. We were not even able to contact anyone directly. Fifth Third didn't even recommend a better way to manage the funds to avoid this in the future. Main question: Why was account opened with NC information? Answer: There is no Fifth Third in Tuscaloosa, AL. This account is to use while in Charlotte and Atlanta.
If we needed just a local bank we could have left all fund at CU. Why use an Alabama address when she is between both locations caring for me? At some point, I will not be able to care for myself. This account is for her use. She will be here with me when the time comes. My other account is for my day to day.
We asked customer service could we link account. They said not unless it's a joint account. We asked customer service how can we send funds between accounts. They told us we must use a Pay a Person feature. Pay a person has a financial limit. We asked customer service how can we disburse money to multiple people. They informed us we could use the 360 card. My nephew is 13. How is he going to use a 360 card? All this correspondence is in the messages in the inbox of the online account. Even if it's a better way to do this, tell us, not treat us like criminals.
My history: I was diagnosed with stage 3 breast cancer in December of 2012. After chemo and radiation, I was put on hormone therapy to reduce the likelihood of spread or reoccurrence. Unfortunately the treatment failed and in January of 2016 I was re-diagnosed with stage 4 metastatic cancer. I was able to work up until October of 2016 when my heart began to give me issues based upon the cancer medication I was taking. My doctor recommended I stop working because the prognosis of my disease was no positive.
My sister Yolanda is a RN at the VA Medical Center in Tuscaloosa, Alabama with a Masters in Nursing. Throughout my ordeal she has been the primary person responsible for my medical decisions. When I stopped working it only made sense that she would begin to assist in my financial affairs as well.
I received my first Accelerated Death Benefit of $74,000 from my life insurance company in October of 2016. It was initially deposited into my Charlotte Metro CU account. At that time I chose to also open an account with Fifth Third Bank to get me a credit card as well as funds availability outside of Charlotte. I made random deposits from moving money from my CU to Fifth Third for months following my benefit award.
In January 2017 I received another Accelerated Death Benefit of $157,000. This award was given because my official last day of work would be February 1, 2017 and this would require I convert less life insurance, thus paying less premium since I would now be on a fixed disability income from my job. The challenges I faced moving funds from CU to Fifth Third caused me to have a conversation with my sister about her opening an account at Fifth Third so it would be easier to move funds between accounts.
NEVER would I EVER use this bank for ANYTHING! I financed an auto loan in November. When I received my payment information in the mail in December, I immediately paid off the loan in full. Then I started receiving letters in the mail stating that I still owed on my vehicle and was due to make a payment of $556.00. I called multiple times and spoke with different associates who told me that my balance was $133.30 due to interest or the timing of the billing, etc.. I paid that amount off March 7th. Here we are now in May and I have yet to receive my title and I am still receiving letters stating that I am due to make a payment.
When calling to speak with an associate, I am told that I still owe $1 on the account and that is the reason that they have not sent me my title. I had to speak with 2 separate supervisors regarding this issue, both of whom were not helpful. I do NOT suggest anyone use this bank for ANYTHING! Worst experience I have ever had!
MUSKEGON, MICHIGAN -- Fifth Third Bank has caused us problems from the first day of our mortgage, & have continued to do so. I'm keeping this short as I'm saving my breath to take them to court. They have done many unethical things to us, & have caused serious problems with our credit & finances. We received an apology letter from them, but now that we have financial problems & credit problems, we need a lot more than a letter of apology!
MUSKEGON, MICHIGAN -- 5/3 has caused us problems from the first day of our mortgage, & have continued to do so. I'm keeping this short as I'm saving my breath to take them to court. They have done many unethical things to us, & have caused serious problems with our credit & finances. We received an apology letter from them, but now that we have financial problems & credit problems, we need a lot more than a letter of apology!
LOUISVILLE, KENTUCKY -- Fifth Third Bank is holding a check from my father, given to me to get me out of a hole. Meanwhile, I have more and more overdraft fees building up. They have the money, it's been taken out of his account. But because I'd had several overdrafts, they would not make the money available to me for another ten days. Meanwhile, I have more items being overdrawn and I'm responsible for those fees. How can criminal behavior like this be tolerated? The money is out of my dad's account, It even shows being deposited into my account, but they've put a 10 day hold on the money, racking up those overdraft fees at $37 bucks a pop. I need help!
CINCINNATI, OHIO -- I paid off my mortgage and asked for a refund of the unused funds remaining in escrow. Inexplicably, 5-3 kept a portion of the funds and denied doing so. When I questioned the discrepancy, the representative told me my calculations were faulty but his calculations resulted in the same discrepancy. When I pressed for an explanation, he eventually claimed that the money was taken to satisfy an "account fee" but he was unable give me any information about the alleged fee. There is no mention of any such fee in any of the loan documents or correspondence. The representative refused to let me speak to a supervisor and ultimately terminated the call.
FT MYERS, FLORIDA -- This occurred in Ft. Myers Florida 5/3 Bank Colonial office in Dec 2005. My husband (my fiance at the time) had some debts and wanted to refinance one of his properties to pay off the debts as we wanted to build a custom home and needed the debts paid off to qualify for a construction loan.
My husband met with the loan officer at the Colonial Branch of 5/3 Bank and where he reviewed my husbands debts (several credit cards and one equity loan). My husband said that the officer seemed to be quite competent and added up the debt and said my husband needed to refinance BOTH of his properties in order to pay off the various credit cards and Suntrust equity loan so my husband said okay.
After the closings my husband came home and complained that it had seemed quite disorganized and unprofessional and that 5/3 Bank was to mail out the checks to the various creditors. He had no conformation or copies of the checks that were to be mailed out to his creditors and instructed me to keep a close eye and make sure the bills indeed had been paid, which I did. The credit cards were paid but I soon noticed that we had a very large credit (close to $20,000) on his SunTrust account. When I pointed it out to him he said, just wait it may be a bank error and they will catch it.
Well this went on for two more months until we caught on and asked for SunTrust to mail us the $20,000 credit. This is what had happened. Two checks for $20,000 had been sent to SunTrust by 5/3 Bank. There had NOT been any need to refinance BOTH properties as the refinance of one would have covered all his debt. Because of incompetence or greed (the loan officer wanted two commissions instead of one) the loan officer had refinanced both properties and we had paid for a refinance that had NOT been necessary. That fiasco cost my husband at least $5,000.
I called and complained to the loan officer on one occasion and he said "he would look into it"...I complained to the branch in Ft. Myers and they said "they would look into it". We are now living in the Tampa Bay area and here at the Seffner 5/3 branch I complained to the Bank Manager and he washed his hands off it and did not even bother to say "I'll look into it".
We would never have refinanced the Ft. Myers house if we had known it was not necessary to qualify for the construction loan as we needed o sell that house to build the new one anyway. As it was we refinanced the Ft. Myers house in Dec 2005 and it was sold in April 2006. I feel by husband was duped or cheated out of at least $5,000 for an unnecessary refinance due to the incompetence or greediness of 5/3 Bank or it's loan officer and we want the costs of refinancing the Ft. Myers house REFUNDED immediately. If this post does not attract any attention within 30 days, we will contact an attorney and 5/3 Bank will pay a lot more.
I work at a used car dealership that has been in business for 29 years. A customer traded in his vehicle to us and it had a payoff at Fifth Third Bank. We wanted the title as soon as possible, and the customer had the 10 day payoff amount, so I sent a CASHIER'S CHECK overnight via UPS to their national headquarters at 5050 Kingsley Drive in Ohio 45263. I included a PRE-PAID return UPS envelope to send us the title back, along with a signed release form from the customer. UPS verified that they received the check on September 28th.
On October 3rd, I called the 800-972-3030 and waited on hold for 30 minutes before a hurried woman answered. She looked up the customer's information and told me she'd need to contact the title department and put me on hold for another 20 minutes. Then another woman answered and told me she refused to help me unless I had the customer's SSN or account number and that the woman before shouldn't have helped me at all.
I called the customer, got his SSN, and called Fifth Third back. I waited on hold another 20 minutes before I got through again. Once I gave the customer's SSN, I was told I was calling the wrong number and the wrong department. They gave me another number to call: 877-812-0490.
I called them and waited on hold for a brief 10 minutes before another woman answered, **. She told me it was their policy to hold the title for 10 business days before releasing it and that she couldn't tell me anything more unless I faxed her a signed authorization release from the customer. Lucky for me, I had one, and I faxed it right away. I called back and waited another 10 minutes before I reached ** again, who told she didn't actually get the fax I sent, it went somewhere else, and I would have to wait till tomorrow to call her to get any information.
WHY DOES IT TAKE TWO WEEKS (10 BUSINESS DAYS) TO PUT A TITLE IN A PRE-PAID ENVELOPE AND SEND IT TO THE MAIL ROOM? I work with banks, credit unions, and finance companies from across the county. I have never been so mistreated and witnessed such unprofessional and rude behavior in my life. Does Fifth Third just have a general policy of evil or what?