Fifth Third Bank Consumer Reviews - Page 5

OHIO -- I have bee a 5/3 customer for years. 5/3 recently changed their online bill pay and instead of the items coming out on the date that you select 5/3 sends them when they want to that results in overdraft charges if you don't have the money in your account days in advance. I made a mistake of depositing money in another checking account on a Monday. The accounts are all together and connected. They sent out bills out the account that had no money in it despite there being no available funds in that account and over the course of three days charged me $856 in overdraft fees.

I went in to explain that I had made a mistake but that also that the bills were not to be paid till that Friday and they refunded $111 which is laughable. I was ready to get over it and move on when I noticed they then charged me another $90 in overdraft fees after meeting with them and after I transferred money that made my account positive again. Bottom line not a forgiving institution and looking for anyway to get money. Why would you send out bills on an account with no money in it?

Recently had a situation where damage to my vehicle resulted in reimbursement from my insurance company made out, unfortunately, to the lien holder and me. Employees at Fifth Third Bank instructed me to endorse the check before sending it to them because that was policy (they could not endorse it without my endorsement first) and that their claims department would then sign and return the check to me. I was told this was the only way they would even handle the check; there was no other option (besides driving 100 miles to the nearest branch of the bank). In good faith, I did as instructed. I received a phone call today letting me know the check had been applied to my loan.

Obviously, it is not the worst thing to have a chunk taken off the balance of my loan. However, in my average American paycheck-to-paycheck household, I was looking forward to being able to pay off a bill or two and give my son a nice birthday present. Now his birthday is next week, and I have to that long to replan it. It is a big inconvenience that could have been avoided with a little bit of honesty on behalf of Fifth Third Bank employees.

You could say perhaps the person giving me the information made a mistake, except that, according to her, she had the "handbook" so to speak, reading to me the instructions on how to handle this particular situation. Therefore, whether it be she that I spoke with or the authors of their policy and procedure guidelines, someone is intentionally misleading customers of Fifth Third Bank. My loan payment was not behind, by the way, so that had nothing to do with it.

I had excellent credit when I went to a dealership to purchase a vehicle for my wife. Due to my credit, I received a very favorable interest rate. Due to the terms of the loan, I kept my responsibility and made the payments on the vehicle and never received threatening letters, harassing phone calls, or rude employees. In fact, the few times I have had to call, I have experienced nothing but knowledgeable, helpful employees. Since this is my second loan with this company, I believe that this positive experience is the norm rather than the exception. A loan is pretty simple to understand - you borrow the money and you pay it back.

CHARLOTTE, NORTH CAROLINA -- I have been going to this bank for the last several months and sat down with the personal banker at this one branch who is amazing. He has helped me to get on the right track with my finances. Improving my savings, my credit score and has made suggestions for things that need to be done to help improve my score. Every time I went in the people have gotten to know me by name. If you sit down with the personal bankers and let them explain things they will get you on the right track in dealing with your finances. I am a very happy customer of Fifth Third Bank and would recommend them to anyone I know.

ORLANDO, FLORIDA -- If you deposited a check on a Friday ''after-hour'' you can`t get access to your money until Tuesday. 53RD bank opens Saturday morning and Monday yet they would not allow you access to your depositry until Tuesday. Those who need to pay their bills over the weekend or Monday must think twice before opening an account with 53RD Bank. It is the worst bank I ever dealt with regarding business and customer service.

PS- Oh and if you walk to some branch with sunglasses they would order you to take them off. Incident on Conroy Rd/Mall at Millennia Mall Orlando FL branch. You better learn to speak Spanish as well!I Am so fed up with this bank and can`t wait to close my account with them anytime this week.

I paid off my car loan in Sept., mailed in payment with last coupon. Big thank you on back of payment book. All payments were early. in Nov. I received a call for a collection agency telling my car would be repossessed if payment not received. I immediately called to see if problem with last payment and was informed they do not include the last payment in the book they send you a final payment notice.

There is nothing in your loan information stating this and I did not receive any notice last month. Their explanation is you might be late or miss a payment and the last coupon would be wrong. They couldn't give me a pay off or any fees they would charge me. I have had many loans in the past and have a FICA score to be envied now I have to try to straighten this all out. They apologized and agreed we had never been late and were sorry for the confusion. I would imagine a lot of people are being charged late fees or worse with this type of practice. They couldn't take a payment with a credit or debit card when I talked to them.

I have a car loan with Fifth Third Bank and what a bunch of crazies work here now check this out they gave me a car loan and sent me payment coupons telling me the amount the payment is each month and what it would be if the payment was late its an extra $10.00 no problem my payments are $740.34 per month so when I am late I send the bank $750.34 so the regular payment plus the ten dollar late fee I get a letter stating I owe them $770.34 so I'm like how do I owe this much in late fees.

I call them these intelligent people are putting the ten dollars for the late fee towards my principal without me asking who told them to do that so I called and spoke to a manager and told him I work in accounting and when bills come in the screen tells you what the regular payment is and what the payment is with the late fee why would they put it towards the principal if I wanted that I would tell them to do that so the manager tells me he would look over all the prior payments and apply the late fees accordingly.

Do they think people are stupid cause this is the same thing any smart person would have done is apply the extra ten dollar payment to the late charge so when they asked me why the payments are late I told them my second mortgage was due on the same day the basically suck don't do business with them.

I had an unexpected check come through today on my 5/3 account. Honest mistake. I'm approx. $100 overdrawn. To my dismay, I am being charged $370 in fees. Debit transactions from last week are showing as overdrafts. This is a scam. I had a positive balance yesterday and made had no transaction until an autodebit came through I wasn't expecting. 5/3 conveniently (for them) posted my last 14 debit transactions at the same time as the overdraft and paid them in sequence from largest to smallest thus maximizing the overdraft fees.

I put money into my account 1st thing this morning. How do charges I made last week show up after an autodebit that posted today. 5/3 rearranges your debit transactions to maximize fees. I take responsibility for the mistake, but not $370 worth. I overdrafted once, not 10 times. I think they list debits as pending for a few days just in case they get an opportunity to nail a customer with overdraft fees. This is unbelievable. I am sick. How can a bank possibly get away with such blatant manipulation.

TOLEDO, OHIO -- Fifth Third Bank was chosen by the dealership to finance my auto loan last year. The payment is due the 1st of every month with a 7 day grace period. Every month since July 2008 I have sent in the payment via us mail sometime before the 1st (anywhere from 3-10 days before the 1st of the month.

I have received a phone call from their collections dept nearly every month between the 10th and the 15th telling me they have not received payment. I let them know the date sent and they tell me they didn't get it. It have taken up to 4 weeks to post a payment with this bank. I have written them a complaint letter asking why it takes them so long to post payments and they didn't reply.

The reps are rude and try to take a payment over the phone which they in return charge $17 for. I have asked that they look for the payment before they call me because even us mail doesn't take 10 days, I have tracked a fed ex payment to them that also took over a week to post. I believe they are holding checks to collect late fees and am filing a BB complaint as well as a complaint to the attorney generals office. They don't offer on line payments unless you have a checking account with them -- I LIVE IN MN!!!!

CINCINNATI, OKLAHOMA -- I have a 12 0% interest offer from them. I transferred a balance and made payments regularly. I noticed interest charges showing up on the statement and when I inquired was told they had revoked the 0% offer because I missed a payment (which was not correct).

In reviewing the account more closely duplicate payments had been taken and not applied correctly. They refused to give me back the 0% interest offer and customer service was extremely RUDE. A complaint letter I sent to the CEO office in Cincinnati was never answered. I will never use this bank again and DO NOT RECOMMEND this bank to anyone who values good and honest business practices and friendly customer service.