Car Rental from Hell
PHOENIX, ARIZONA -- We rented a Fox rental car at Phoenix airport and waited over a half hour for the shuttle to arrive. Every other car rental shuttle had passed us at least three times before Fox showed up.
When we arrived at the little building where you pick up your car, we waited almost 45 minutes in a dirty room for two people at the counter to take care of two customers ahead of us, with a line of people waiting behind us.
When we finally got to the counter to pick up our reserved vehicle, it was apparent that there was not one available. The reservation clerk kept trying to give us "upgrades" that we didn't want. Finally we agreed to take the free upgrade he kept insisting we rent. He also told us we had to have collision insurance in Arizona, although in the past this was always covered over our own policy. However, we bought the insurance.
When we got outside and looked at the car,the front grill was loose, the bumper had a huge crack in it, and it appeared the car had clearly been in an accident. When we pointed out the loose grill, they said "Oh, that's how Dodges are", and when we pointed out the bumper, they said "Don't worry about it, you bought the collision insurance anyway". We insisted he mark down this damage on his copy before we took the car.
When we opened the door, the overpowering stink of strawberry toilet deodorizer overpowered us. They must wipe down the interiors with this garbage. When we complained we were told "All our cars smell like that". So with no apparent choice, we took the car and we were off.
An hour and a half later on the road, the smell of this chemical was so nauseating that it was hard to breathe. The car rattled and made all sorts of wind noise. We considered getting rid of it. I called customer service and got a recording. I called back and tried other extensions until we got a live human being, who said she was in California and transferred me back to the customer service recording saying to leave a number. Customer service did not return my call . It took three long days for the stench of that chemical to dissipate.
When we stopped for gas, my husband noticed that one of the tires on this car was bald and appeared to be an old junk yard tire. Not only that, it didn't even match the other three tires. The entire front bumper on this car was loose. There was also garbage on the floor in the back from the last customer. We also noticed when we filled up the car with gas, that the needle went well above where it originally was when we picked up the car, so we didn't even start out with a full tank from Fox, although we returned the car with one.
We sent an email to their customer service and got no reply. This is a real loser company. I doubt they would have shown up in an emergency. Spend the extra money and go someplace else.