Fox Rent A Car - Page 3

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1.2 out of 5, based on 39 ratings and
95 reviews & complaints.

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Do Not Rent From This Company Ever!!!!!!!!!
Posted by on
I so wish I had been smart to read some reviews from booking a car with them!!! NEGATIVE STARS NEEDED!!!!!

The Customer Service here is HORRIBLE!!!! We were staying in Escondido (40 miles north of San Deigo) when we started having trouble with our car the 2nd day we had it. Found out that the suspension was going out. We called to find out what to do and were told WE would have to pay for a tow truck to come pick up THEIR car and tow it back to San Diego at our full expense!!
When we complained and asked to speak to a manager the next day (we drove the car back and took a full day of our vacation to do this) we were told she was "too busy" to talk to us.
We called the corporate office and they were SO RUDE!!!! How they can get away with treating their customers this way is beyond me.

Plus the first car was totally dirty, had other people's belongings/trash left in the car, and I had to point out the car seat we rented from them for our 2 year old was BROKEN!!!!!
DO NOT, I REPEAT, DO NOT RENT FROM THIS COMPANY EVER unless you want to be treated like crap!!!!!!
     
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Beware of Fox Car Rental
Posted by on
PHOENIX, ARIZONA -- My wife and I visited Scottsdale, Arizona for our first time this August 14-21, 2010 and we decided to try out Fox as they were the only ones with a decent rate on Jeeps (thinking we would need one). We got to the airport and went to their counter. We gave them our credit card (AMEX) which we keep a low limit on so we don't go overboard, and it was rejected. The reason was they were trying to place the full fee-$432 or something like that PLUS a deposit of $250 on it ... something their website said they didn't do (from their site - Major credit cards: Valid drivers license and credit card must be in the same name. Credit card must have available funds of $150.00 or estimated amount of rental charges whichever is greater. At time of rental credit card funds will be taken as a deposit against rental charges.) ... What? So I tried giving them my debit card ... from their website (Debit cards: Debit card only accepted at time of rental when presented with the return flight segment of a round trip airline ticket. Return segment can be presented in the form of the actual ticket or an electronic ticket. At time of rental the counter representative will take a copy of the presented document and attach to the original rental document retained at the location. Valid drivers license and debit card must be in the same name. Debit card must have available funds of $250.00 plus total estimated rental charges.) ... they never ever asked me for my return ticket. They just told me they didn't take debit cards. And this all happened AFTER I had turned down their insurances offers for any damages.

So ... be warned. I will NEVER EVER try them again. I went o Avis and used my debit card with no problems. I got a AWD Hyundai Sante Fe which worked great. They didn't request ANY deposit and I only had to pay the rental fee. Also, it was only about $40 more for the car.

God Bless Avis.

I am posting this wherever I can.

Jim and Melinda Landry, Ohio
     
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Vacation starts off on the wrong foot
Posted by on
SAN FRANCISCO, CALIFORNIA -- I had taken my 4 month old twin grandkids and the rest of my family to California for my sister to see. So there was a total of 8 of us. When I rented the van online, I specifically paid for a Toyota Sienna because I knew for a fact that they seated 8 people.
So coming from Hawaii, we arrive in San Francisco lik 9:30pm, and for us it's COLD! I'm trying to call the Fox Car Rental Desk from the phone's by the baggage area but theirs is broken and we can't get through. I run out to check and there's their van. OK so we load everybody up & get to their office and they give us a 7 passenger van. Of course, luggage and all we did not fit. So we remove the middle seat and leave it there. They gave me a hard time but I told them I'll figure something out and be back for it tomorrow. We were so squished! So for my son's birthday, we were sitting on our luggage, smashed like sardines.
The next day is my birthday, and since we didn't fit, I send my husband back for the van and I make arrangements to rent another car from another company. My daughter in law and I were stuck, the hotel couldn't give us a later check out than 1pm because they were booked, so here we were, not used to the cold, walking around San Francisco with 4 month old twins, having to change their diapers on the street!
Luckily, when they got to Alamo for the second car, my husband saw a Toyota Sienna that would fit all of us but there was a short wait. Then of course he got lost coming back for us. :) The whole ordeal took half a day. Making all of us miserable and screwing up our schedule big time.
Bottom line, their prices make it tempting to try to rent from them again but I've never had problems with Alamo. It's been 3 years since that mishap and I've taken 5 or 6 vacations since then. If I can find a good reviews about them maybe I'll give them another try. BTW, when I emailed them about how disappointed I was the manager did offer to take care of us if we came back.
     
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Fox Rent a Car is great if you are patient
Posted by on
SAN DIEGO, CALIFORNIA -- I just rented a car from Fox Rent a Car. If your doing any car rental comparison shopping, you should know that Fox is by far the cheapest company around. I paid $12/day compared to Hertz who charged around $50/day. According to the Better Business Bureau, Fox has about a C+ rating. So you should be careful. Most of the complaints had to do with Fox charging customers for pre-existing damage to the vehicle. Here is my experience.

I reserved my car on Fox's website and printed out their 10% off coupon. At the San Diego airport, the shuttle came promptly and dropped us off at the Fox location. The service was very slow. They only had one person at the counter, who obviously did not want to be there. I waited in line for an hour to get help. The vehicle I got was in pretty good condition, except for a few scratches on the side of the car. Fox does not have anyone that brings you to the car and inspects it with you, like other companies have. So I had to flag down one of the mechanics to sign a paper about the damage. I took some pictures of the damage, just in case there were any problems later. The car ran fine and I dropped it off at Fox's at the LAX airport. The dropoff was quick and painless.

If you don't mind poor customer service and waiting in line for an hour or two, then this is a good choice. I probably saved about $100 and it only cost me an extra hour of waiting in line. Fox isn't as scary as some would make it out to be, but the huge savings made it worth going through the small hassles. Just make sure to document all of the damage on the car so you won't have a horror story to tell on this website.
     
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Car Rental from Hell
Posted on
PHOENIX, ARIZONA -- We rented a Fox rental car at Phoenix airport and waited over a half hour for the shuttle to arrive. Every other car rental shuttle had passed us at least three times before Fox showed up.

When we arrived at the little building where you pick up your car, we waited almost 45 minutes in a dirty room for two people at the counter to take care of two customers ahead of us, with a line of people waiting behind us.

When we finally got to the counter to pick up our reserved vehicle, it was apparent that there was not one available. The reservation clerk kept trying to give us "upgrades" that we didn't want. Finally we agreed to take the free upgrade he kept insisting we rent. He also told us we had to have collision insurance in Arizona, although in the past this was always covered over our own policy. However, we bought the insurance.

When we got outside and looked at the car,the front grill was loose, the bumper had a huge crack in it, and it appeared the car had clearly been in an accident. When we pointed out the loose grill, they said "Oh, that's how Dodges are", and when we pointed out the bumper, they said "Don't worry about it, you bought the collision insurance anyway". We insisted he mark down this damage on his copy before we took the car.

When we opened the door, the overpowering stink of strawberry toilet deodorizer overpowered us. They must wipe down the interiors with this garbage. When we complained we were told "All our cars smell like that". So with no apparent choice, we took the car and we were off.

An hour and a half later on the road, the smell of this chemical was so nauseating that it was hard to breathe. The car rattled and made all sorts of wind noise. We considered getting rid of it. I called customer service and got a recording. I called back and tried other extensions until we got a live human being, who said she was in California and transferred me back to the customer service recording saying to leave a number. Customer service did not return my call . It took three long days for the stench of that chemical to dissipate.

When we stopped for gas, my husband noticed that one of the tires on this car was bald and appeared to be an old junk yard tire. Not only that, it didn't even match the other three tires. The entire front bumper on this car was loose. There was also garbage on the floor in the back from the last customer. We also noticed when we filled up the car with gas, that the needle went well above where it originally was when we picked up the car, so we didn't even start out with a full tank from Fox, although we returned the car with one.

We sent an email to their customer service and got no reply. This is a real loser company. I doubt they would have shown up in an emergency. Spend the extra money and go someplace else.



     
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Total and Complete RipOff
Posted by on
Rating: 1/51
My wife booked a rental from Fox Rent a Car San Diego through their website for $85. Taxes and fees included. This was a week before our trip. When we didn't get a confirmation email, I called their customer service the night before our trip and was given a confirmation number and a price of $87.78. After traveling all night we boarded their bus and got to their off site location only to be told our reservation was cancelled. And offered us a 2 level downgrade with an increase in price of $35.
Their customer service was of no help. Buyer Beware! Stay away from Fox Rent a Car.
     
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Terrible Terrible Customer Service
Posted by on
Rating: 1/51
SAN FRANCISCO, CALIFORNIA -- I flew across the country to be stranded because of fox rental car. I previously made a reservation with them over the phone before leaving the east coast stating I did not have a credit card and would I be able to rent a car with my bank card. I was told yes as long as I had my return flight information. When reaching San Francisco airport and going to get my rental Fox rental car told me that I needed to pass a credit check which I already knew I wouldn't be able to pass because I filed bankruptcy a year ago. After calling corporate they told me that "Kevin" the manager was wrong and I do not need to have a credit check if I had my return flight info. Kevin became extremely upset when I called corporate apparently not understanding that me and my fiancé are on the other side of the country stranded without a vehicle. Anyways after an hour and a half of being placed on hold and going back and forth I finally gave up and we slept in the airport until the following morning when we were able to get our car when the new shift came on. I do not recommend ever using this company and thank you Kevin for ruining our 4 year anniversary.
     
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Exposing My Family to Dangerous Rental Car From FOX
Posted by on
Rating: 1/51
LOS ANGELES, CALIFORNIA -- We rented two cars through FOX Rent-A-Car (for a family vacation in Turkey) with a specific size that had plenty of space for our needs.
We got two much much smaller cars that forced us to drive with large suitcases inside the cabin which is VERY dangerous.
We even had to ask friends to drive with us in their own car for 100 miles to transport our luggage.

I have written to FOX Rent-A-Car at least 10 times - but so far no reply at all!
Please send this review to FOX Rent-A-Car.

I can of course document everything.
(I live in Denmark, so the state below is the address of FOX Rent-A-Car)
     
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Non Existent Customer Service
Posted by on
Rating: 1/51
FORT LAUDERDALE, FLORIDA -- Due to my own stupidity and neglect, I left behind a not very expensive digital camera under the front seat of the vehicle when I returned it. About fifteen minutes later I realized my mistake and tried to go back and retrieve my camera. I was impolitely told that I could not go back to the car as it was being processed and that the camera would be returned to me by the lost and found department. . I called the number that was given to me and gave them all the requested information. I have yet to receive a call back. The most infuriating part is that you never get to talk with a person. Typical CUSTOMER NO SERVICE. Apparently they do not understand returning customers make up a large majority of their revenue. The quality of service from their personnel left much to be desired. Only the shuttle driver was polite and helpful. The camera in question was of little value but the pictures on the memory card of an otherwise memorable Florida vacation were important to me. Will never use this company again, no matter how cheap their rates are.
     
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Worst Customer Service in the WORLD
Posted by on
Rating: 1/51
MEXICO CITY -- I rented a car thru Expedia three months before my trip. When we finally arrived to the airport in Mexico City to pick up the car, the rudest guy that I have ever dealt with told me that I needed to buy insurance from them. I explained to him that my American Express had full insurance coverage and that I did not need any additional, his answer was, "If you don't get insurance thru me I can't
give you a car". I was at the basement of the airport with my two kids and my wife and 6 pieces of luggage, what to do now? No choice but to pay for it, after asking how much he told me 290.90 but he said, " I can use my employee discount and give it to you for 180.00 just give me some cash for the trouble"
My answer was, charge me the whole amount, I will discuss this issue with Expedia and American Express. The guy got so angry and rude that made me wait for about an hour to give me the car with the gas tank almost empty,
I called Expedia and Customer Service in India tried to tell me that it was nothing that they can do about it, I asked to be transfer to an American representative and then everything changed, I was able to resolve the issue and warn their Customers about this place. Next I called my American Express just in case they want it to add charges on my credit card. They place a fraud claim with Fox Rent a Car, thank you Expedia Supervisor and American Express Customer Service, you are the best!!
     
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