FORT LAUDERDALE-HOLLYWOOD, FLORIDA -- Before signing the rental contract make sure you read and understand all the added fees which can bring your total bill up to $100+ more than you would expect and what your reservation was confirmed for. I was told these extra fees are for unlimited turnpike tolls...
After disputing the charge I was refunded $90 - Later I was sent a bill for $5.38 of tolls for using the Florida Turnpike and charge $60 for processing fees (This is outrageous and clearly a scam)... Check in to pick up the car. Lasted about 45 minutes after a 15 minutes bus ride from the airport since the rental check in counter is not located at the airport but rather about 10 to 12 miles towards Fort Lauderdale. Not a good experience. As usual it doesn't pay to go for the cheapest.
ORLANDO, FLORIDA -- Worst car rental experience ever. Used Priceline to make reservation for a car rental. It's Fox Rent a Car. I was given a cost of $200, but when I got to Orlando the price was drastically much more than that. Total came out to $600 including a $150 deposit which I'm still waiting for.
The shuttle was over an hour late to arrive at airport. Once we arrived to counter we waiting for over an hour with only one agent working. She let everyone know that they let the other agent off just 10 minutes prior because no one was there. Bad business. I'm sure they knew how many reservations were still pending for that time of night. Because of their lack of looking ahead we, the customers, paid the price by spending our time standing. I will never use their services nor recommend them to anyone. Horrible experience.
PHOENIX, ARIZONA -- Tried Fox Rent A Car for the first time. Price seemed great but Phoenix counter service was horrible. Wife had booked and had debit card instead of credit card as she forgot it. They wanted to do credit check. Not a problem with us but for some reason Equifax rejected even though our credit is excellent. So said I would be glad to register under my license as I had credit card. Counter agent just canceled reservation and said we would have to start from scratch on-line. No willingness to help modify the reservation. Horrible attitude.
I told my wife in front of her this is the reason they have so many one star ratings on-line. Will never attempt to rent from again and hope they go out of business soon. So much different from the next place we went to which was excellent and helpful. The counter agent there said he hears about Fox all the time on rebooking.
FORT LAUDERDALE, FLORIDA -- Rented a car from Fox through rentalcars.com. Our flight to Fort Lauderdale was delayed because of a snowstorm and we got to FLL three hours later. After the two different shuttle buses to get to the Fox office lugging our luggage and our golf bag up and down buses and crossing streets, we found out that they have canceled our reservations because we were three hours late. After long negotiations they agreed to give us three different contracts of one month each to replace our old three month contract.
They did not honor the rate we had for our old contract and wanted to charge an extra $900 for the second driver. The people at the counter were extremely rude, condescending and considered that they were doing us a great favor in letting us have a car. It took more than an hour to get the car which is in extremely poor shape and has no options whatsoever. DO NOT DO BUSINESS WITH THIS COMPANY!!! It is worth it to pay a little bit more and deal with a company that honors its contracts and has a better quality of customer service.
LASVEGAS, NEVADA -- Dec. 2016 in Las Vegas, NV. Lady at the service desk was relentless on pushing us to purchase their car insurance. We had our car insurance papers and the credit card paper to show we were fully covered. Waited over an hour to get a car. Also, they didn't have the car we had reserved and she would not upgrade us or give us the mid-size that we reserved We ended up getting a Prius hatchback small size. We had 4 people to fit our luggage and to get in and out of the vehicle. Long lines coming and going, service very slow!!!
DENVER, COLORADO -- Fox Rent A Car charged me a $15/toll service charge. The tolls were incurred leaving and returning the car to the Denver Airport. I incurred roughly $18 dollars in actual tollway charges. They added $90 (they forgive any more than 6 occurrences as a courtesy to their customers) and sent me a bill for $108. I refused to pay that amount. I paid them the actual amount for the tolls I incurred plus an additional $15 for their trouble in processing costs and forwarding the bill. They cashed my check and now have an outside collection agency after me trying to collect the remainder of their service charges.
I'm sure my credit score is taking a hit, but I don't care. I will not bend over and be screwed by this company, no matter what it takes. I'm not paying their ridiculous service charge. It's the principle of the thing. In hindsight, the cheaper rental rates on their vehicles is not worth the trouble I'm having now. I'll never use Fox Rent A Car again.
SALT LAKE CITY, UTAH -- I booked a Grand Cherokee through Fox Rent A Car. They offered me a Hyundai Santa Fe. The car was extremely dirty and smelly. When we tried to exchange it, they offered a different car. The oil change was due on that car. We asked for another car. Even that car said oil change due. When we talked with the service desk agent Mike... His initials are MC, he asked us not to worry about the oil change due sign. I am like WTF. We asked the other customers if they would take a car which has oil change due and they all said no. Still this guy Mike kept on arguing with us.
When we escalated the issue to the manager Ginger, she realized that the oil would last only 50 miles on the 3rd car. She offered us a 5% discount on return. We asked her to do the discount right away and she said that it will be done when we return the car. When we return the car she obviously is not there and the agents say that they do not have the authority to do the discount. These guys are a bunch of idiots and cheaters. Stay away from them.
LAS VEGAS, NEVADA -- My son and girlfriend booked a flight from Boston to Las Vegas with CheapOair (another bad idea). Along with the reservation there was an opportunity to book a rental car with Fox (extremely inexpensive - should have been a clue!). Arrived in Vegas 3 hrs. late. Got to Fox at 1:30 a.m. They stood in line an hour, to be told their reservation was not there. He had the confirmation # and had pd. a deposit. Since the plane was late (of course that was his fault) and no one called to tell them - they told them their reservation was not valid!
There was nothing in the disclaimer saying to "Call if late or we will cancel your reservation". Last time I checked you can't make calls from the plane anyway! Extremely hard to understand anyone who answers a phone there!! I finally spoke to a manager and he apologized (big deal) but said there was nothing he could do. Lesson learned - if it sounds too good to be true, BEWARE!!! It was a very horrible experience for them when they worked so hard and deserved this trip so much. Fox Rent A Car many thumbs down!!!
PHOENIX, ARIZONA -- I rented a mid-size car on carrentals.com from Phoenix Airport. I waited in line at Fox Rent a Car for two hours. No apologies! No offers of a complimentary upgrade, just an "Can I have your name!" I was charged $385 for a three-day car rental in Phoenix and originally was quoted $122. The car that was rented was not what I was offered at the counter. I was "sold" an upgrade. I will never use this company again.
They overcharge and oversell their rental cars. I was charge twice for insurance on the car. Once from carrentals.com and again at the counter. I learned a very expensive lesson. No apologies from the customer service when I called to request my deposit be refunded. Horrible customer service at the counter and over the telephone. Never again!
MYRTLE BEACH, SOUTH CAROLINA -- I booked my rental through a 3rd party reservation company that provided me with an exact dollar amount that the car would cost upon pick up. Nothing was paid in advance. I have used this booking service in the past and had no problems with anything - great experiences. Upon arriving at Fox Rental desk, the price was 25% higher than I was quoted through the reservation company. The woman at the desk was unwilling to help in any way. Completely uncooperative.
I went back to my 3rd party reservation company and they researched the reservation and confirmed the price I should be charged. I went back to Fox via telephone later and demanded to be charged the correct amount. They would not adjust the price and have absolutely no interest in customer satisfaction. I strongly suggest NEVER using this company.