CALIFORNIA -- Absolute horrible experience with Fox Rental. After waiting 1 1/2 hours at the San Fran airport (while coming from across the country) and getting in the car we noticed this vehicle has definitely been in an accident due to the drivers bumper hanging out slightly. After driving down the Pacific Coast hwy we noticed it was getting worse of hanging and have to keep pushing it up, and driving at night you have to use the high beam lights because the headlights were off center.
Arriving in long beach California we had a flat. Not upset about a flat, it happens. I am extremely upset at how it was handled. I had my husband change the tire with the spare and called Fox Roadside and they directed me to the nearest Firestone saying, "that's where you have your account with."
The lady at Firestone is claiming Fox does not have a account with them, after spending 30 minutes with Fox Rental and Firestone. We finally can get the tire changed, after waiting 45 minutes for 1 tire, the Firestone lady tells me "Joe called and said Firestone must put on another brand new 3 tires." Now I'm upset! I paid 1000$ for this rental and the tires should have been checked and ready to go before my arrival of picking up vehicle! I do not have time to wait 2 hours for the delivery of the tires and more time putting the tires on.
We are 90 miles from San Diego to drop off this horrible vehicle and my last day on vacation and waiting 2 hrs for 4 brand new tires and delivery before we can continue our trip to San Diego! I called to talk to a representative and was on hold for 35 mins, and no one answered. I am extremely mad and upset that you don't have your cars inspected before renting them and now ruining my vacation. Question is why am I spending my vacation time getting your car fixed?
ORLANDO, FLORIDA -- Fox Rent A Car in Orlando Florida. My experience with Fox Rent A Car was pretty bad. Fox lures its customers in with a really low rate for a rental car in Orlando. That's the only good thing I can say about Fox. The initial rate was low. $12 for a compact car for 4 days for total cost of about $65. BUT: Buyer Beware… Read EVERYTHING no matter what you verbally tell them. Trip reason: "Emergency" trip to Florida to check on 90+ year old mother. Bad stuff about Fox:
Fox is an off airport location. Have to wait for bus coming and going. Needed to find by GPS in order to return auto. Arrival was at 11 pm Thursday in dark.
The employees attempt to upsell everything. Inside, denied any upgrade 4 times. Finally, after 9 hours of travel, handed paperwork, "initial here". Bad idea. They had added charges I said I did not need.
Outside, again the upgrade. Started with, "oh, you will not be comfortable in that car." Was told car I was given was a "free upgrade", who knows. Had to still drive 1.5 hours to destination, so glad to finally get out of there and on the road. With all the insurance, taxes, fees and scams, you will end up with a bill DOUBLE of your expectation, so definitely equals other places and you won't have to deal with our frustrations and rude employees.
Return was problem, first finding the place again and then finally getting bill. Why so expensive after internet booking numbers? Was to be about $70. Sure, the $100 extra deposit is supposed to be returned. Discovered when returning that the auto collision and emergency repair that I told them I'm already covered with my current insurance was ADDED, more than doubling the cost. Counter person clearly did not care. So asked for manager and Manager Dan ** did not even pretend to work with me in any way to adjust the unnecessary charges.
All the other car rental companies in Orlando will need to be out of cars before I'll rent from Fox again. It's a cheap rental, and you get what you pay for, and Buyer Beware... Read EVERYTHING no matter what you verbally tell them.
TAMPA, FLORIDA -- I booked a car with this company, paid for it months before the period I had it rented for. They never said in the contract that the location was off site and I would have to get a shuttle to their location. Once I arrived at their location, the clerk handled all the paperwork and proceeded to tell me I would have to make a deposit, not even mentioning this would tie up the deposit funds in my bank account unless I used a credit card vs. ATM card, I used an ATM card. Once I asked about this she said she couldn't re-do the transaction. Arghh… So I dealt with it!!
Upon returning the car, I checked the car in, all went well. The clerk said they would be refunding my deposit and it would take 3-5 business days. OK, well I returned the car on the May 7th, and it's May 19th and I still HAVE NOT received the refund!!! I have called several times, and have heard every excuse possible. Will NEVER EVER use this company again. I will make sure to use the well known rental companies and never experience this with any of them. Pay a little more and you will have a LOT less problems!
FORT LAUDERDALE, FLORIDA -- I have never used Fox Rent a Car but their name popped up on a Google search for car rentals in Florida. Online, they quoted $12.50 a day for economy which would total $75 plus $10 a day for extra driver. I didn't need insurance as I have coverage. The rental counter was off-site so a shuttle was needed to get there. The agent immediately noted that I had rented an economy, stated how small and unsafe it was and suggested I upgrade to a compact for an additional $20/day.
Of note, they quote $15.30 a DAY for renting a compact so he was already double talking and charging me $32.50. Then he proceeded to intimidate me into prepaying $45 is gas and told me that it would take a tank of gas to drive from the Keys to the airport and there were no gas stations on Route 95. I stood my ground and found out that a tank of gas lasted 4 days of driving to the Keys and all around. We agreed to upgrade and by then I was so confused I didn't pay attention to all he was saying.
In short, what should have cost us slightly more than $100 according to their website ended up costing $548 on my credit card. I am still trying, unsuccessfully to get through to their customer service for an explanation and have requested an invoice online. The phone rings, I'm put on hold and after 30 seconds it goes to a busy circuit signal. Don't ever use Fox Rent a Car -- they're a scam.
SAN DIEGO, CALIFORNIA -- I am posting this because I have not heard back from ANYONE at "Slimy Like a Fox Rent A Car". I know it's lengthy and I apologize for that. I needed to make sure it was all detailed. I hope this helps you. In hindsight, spending the extra money with a reputable company would have been very wise. After all, you get what you pay for.
I am bringing the following information to your attention as a courtesy before I "tweet", blog, review, etc. my experience with your company. I reserved a car with your company to be picked up after 11:00 pm on April 16, 2011 in San Diego and returned April 26, 2011 in Los Angeles.
On April 16 our flight from Buffalo, NY to San Diego was seriously delayed. I phoned your customer service center twice, once at 1:00 pm (est) and once at 5:00 pm (est) to inform your representative that our flight was delayed and we would not be picking the car up on time. Each time I asked whether or not I needed to provide my reservation number and name. Each time I was told "no" that our reservation would be held until 9:00 am (pacific time) the next day, April 17.
On April 17 we finally arrived in San Diego and made our way to your rental office. The customer service representative told us that our reservation had been canceled. When I told him I called and tried to change it, he said he was very sorry but he was currently "sold out".
My husband and I spent the next 30 minutes negotiating with him. Amazingly, he said he could free up a Jeep Wrangler and figure something out for the poor slob who would be his next customer (he didn't use those words but it was clear.) However, it would cost us an additional $50.00 per day. For obvious reasons we were not happy with this arrangement. When we objected, his next offer was to "figure something else out" and agreed to give it to us for an additional $20.00 per day.
I don't know if you ever spent nearly 36 hours in airports with two teenage girls but I can tell you at that point I was willing to accept this arrangement. My husband was not. I spoke with my husband and assured him that I would contact your customer service office after the trip. (The calls I made to your office were stored in my cell phone.) I was sure that I could recoup the difference after I spoke with someone in customer service.
When I mentioned these details, your agent interrupted and agreed, at last, to give us the Jeep Wrangler at the same price we were supposed to pay for a full size car - a base rate of $166.24 for the week - despite the fact that our trip was one day shorter than when I reserved the car. Having no knowledge of what was to come, I let that go.
We hesitated on the Wrangler, only because we were doing a lot of driving - up and down the coast and we were concerned about the gas mileage. Your agent assured us the Wrangler did as well as a full size car, 25 miles to the gallon and we would love it. He also explained your pre-paid gas policy. Pre-pay one tank of gas at your rate, $.30 a gallon less than the going rate and bring the car back with an empty tank.
Off we went. The first mis-statement was that the Wrangler gets 25 miles to the gallon. Absolutely not. We drove from San Diego to Sequoia National Park and then down to Los Angeles. The best we did was about 18 miles/gallon. We returned the car in Los Angeles on April 26 and our total cost ended up at $443.33, a significant difference than what we expected.
Looking at the details I had two concerns - the extra day we paid for and the prepaid tank of gas. We were charged $4.20 per gallon and paid $94.50. This means we were charged for a 22 gallon tank. So, I did what any concerned consumer would do. I completed the feedback form your team sent me on April 28. I did not hear back.
I waited about a week and called your customer service office. The woman I spoke with spent about 15 minutes telling me that the gas price ($4.20) and the tank size (22.5) added to $94.50. I patiently tried to explain to her that "I KNEW THAT" but I also knew that a Wrangler has an 18.6 gallon tank and the highest gas prices in Los Angeles (according to the US Dept of Energy) topped in at $4.38 per gallon. You do the math.
When this woman didn't budge, I asked to speak with the Customer Service Manager. I was transferred directly into his voice mail. I left a message explaining my problem. I waited two days and I did not hear back. I called again today (at 11:45 AM eastern time) and asked to speak with the customer service manager. The woman I spoke with told me he was on another line and would call me as soon as possible.
Now, it is 1:32 PM eastern time. That must have been one long phone call. This brings me to you. I find this entire experience unacceptable and I pray you do as well. I can be reached by phone or email. My phone number is **. My original reservation number was **.
As an aside, in my "after the fact" research on Fox - as I was trying to recover from buyer's remorse - I found that Mr. Jaberi and his senior managers were sued in 2006. In a nutshell, they installed GPS tracking devices in vehicles. In the small print, each customer who traveled out of California and three surrounding states would be assessed a $50.00 fee and $.35 per mile penalty for going out of the area (despite the fact that they paid for unlimited mileage). Nearly every customer was charged and fees averaged $400 per customer - more than the cost of the rental. The People of the State of California sued and won. What dirt bags.
SAN FRANCISCO, CALIFORNIA -- I flew across the country to be stranded because of fox rental car. I previously made a reservation with them over the phone before leaving the east coast stating I did not have a credit card and would I be able to rent a car with my bank card. I was told yes as long as I had my return flight information. When reaching San Francisco airport and going to get my rental Fox rental car told me that I needed to pass a credit check which I already knew I wouldn't be able to pass because I filed bankruptcy a year ago. After calling corporate they told me that "Kevin" the manager was wrong and I do not need to have a credit check if I had my return flight info.
Kevin became extremely upset when I called corporate apparently not understanding that me and my fiancé are on the other side of the country stranded without a vehicle. Anyways after an hour and a half of being placed on hold and going back and forth I finally gave up and we slept in the airport until the following morning when we were able to get our car when the new shift came on. I do not recommend ever using this company and thank you Kevin for ruining our 4 year anniversary.
FORT LAUDERDALE, FLORIDA -- Due to my own stupidity and neglect, I left behind a not very expensive digital camera under the front seat of the vehicle when I returned it. About fifteen minutes later I realized my mistake and tried to go back and retrieve my camera. I was impolitely told that I could not go back to the car as it was being processed and that the camera would be returned to me by the lost and found department.
I called the number that was given to me and gave them all the requested information. I have yet to receive a call back. The most infuriating part is that you never get to talk with a person. Typical CUSTOMER NO SERVICE. Apparently they do not understand returning customers make up a large majority of their revenue. The quality of service from their personnel left much to be desired. Only the shuttle driver was polite and helpful. The camera in question was of little value but the pictures on the memory card of an otherwise memorable Florida vacation were important to me. Will never use this company again, no matter how cheap their rates are.
MEXICO CITY -- I rented a car thru Expedia three months before my trip. When we finally arrived to the airport in Mexico City to pick up the car, the rudest guy that I have ever dealt with told me that I needed to buy insurance from them. I explained to him that my American Express had full insurance coverage and that I did not need any additional. His answer was, "If you don't get insurance thru me I can't give you a car".
I was at the basement of the airport with my two kids and my wife and 6 pieces of luggage, what to do now? No choice but to pay for it. After asking how much he told me 290.90 but he said, " I can use my employee discount and give it to you for 180.00 just give me some cash for the trouble". My answer was, "Charge me the whole amount. I will discuss this issue with Expedia and American Express." The guy got so angry and rude that made me wait for about an hour to give me the car with the gas tank almost empty.
I called Expedia and customer service in India tried to tell me that it was nothing that they can do about it, I asked to be transfer to an American representative and then everything changed. I was able to resolve the issue and warn their customers about this place. Next I called my American Express just in case they want it to add charges on my credit card. They place a fraud claim with Fox Rent a Car, thank you Expedia Supervisor and American Express Customer Service, you are the best!!
FORT MYERS, FLORIDA -- Rented an economy car online and printed confirmation. Arrived at airport and took shuttle to Fox Rental Agency. Was told they didn't have any economy cars which I had a confirmation for. Was told they would give me an $18 per day rate for a Hyundai Elantra which I had to take. Check my credit card when statement came in and for the 26 days of rental I was charged $836.08. I've tried calling customer service at Fox but to no avail. I am now going to dispute my bill with my credit card company. The hidden fees will kill you alone!
MIAMI, FLORIDA -- The $22.00 dollars a day turn in $120 for 2 day. They had hidden charges. They charge extra for everything. When I went to return the car I asked to speak to the manager and he came to me. He don't even let me to speak. He was so rude to me. It was a very bad experience. The main problem for me was to get there to return the car. I had called several times for direction. No one answered the phone. So I got late there, and they charged me $9.00 dollars for extra hour. When I was trying to explain to the manager the reason that was late, he don't even let me to speak. I'll never going to use this company again. I do not recommend.