Fox Rent A Car - Page 3

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1.3 out of 5, based on 35 ratings and
91 reviews & complaints.

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These Guys Are Thieves
Posted by on
LOS ANGELES -- I rented a car from fox in LAX during the ACS conference in March 2011 and I must confess this is most dubios rental company on earth. I regretted not coming here to read customer reviews prior to doing business with them. My total rental for the three days I was there was $158.67. I got back and three days later I was charged $ 296. I called several times to their cooperate office and had no response. I finally got hold of one customer representative after a week and requested a copy of my signed contract. I was told it will be emailed to me. A week later I had no email from them. I called again and the customer representative I spoke to said there was no record of any prevoius conversation. I am advising other customers to never leave their credit cards at the mercy of this white collared criminal rental company like fox.
     
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Anonymous on 04/11/2011:
I've never met anybody who had great thing to say about Fox rent a car. All we consumers can do is keep each other warned about the bad guys.

Keep up the good work my good man.
Anonymous on 04/11/2011:
Never heard of them.
RestaurantGuy on 04/11/2011:
Call your credit card company and dispute the charge asap. You have the documentation to prove that it is wrongfully charged
Journey01 on 07/30/2013:
They just lost me as a potential customer! I was seriously considering renting from them during my upcoming trip to Las Vegas. Checking reviews before executing an on-line reservation is usually my last step in this process. After reading these reviews... NOT!!
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Beware of Fox Car Rental
Posted by on
PHOENIX, ARIZONA -- My wife and I visited Scottsdale, Arizona for our first time this August 14-21, 2010 and we decided to try out Fox as they were the only ones with a decent rate on Jeeps (thinking we would need one). We got to the airport and went to their counter. We gave them our credit card (AMEX) which we keep a low limit on so we don't go overboard, and it was rejected. The reason was they were trying to place the full fee-$432 or something like that PLUS a deposit of $250 on it ... something their website said they didn't do (from their site - Major credit cards: Valid drivers license and credit card must be in the same name. Credit card must have available funds of $150.00 or estimated amount of rental charges whichever is greater. At time of rental credit card funds will be taken as a deposit against rental charges.) ... What? So I tried giving them my debit card ... from their website (Debit cards: Debit card only accepted at time of rental when presented with the return flight segment of a round trip airline ticket. Return segment can be presented in the form of the actual ticket or an electronic ticket. At time of rental the counter representative will take a copy of the presented document and attach to the original rental document retained at the location. Valid drivers license and debit card must be in the same name. Debit card must have available funds of $250.00 plus total estimated rental charges.) ... they never ever asked me for my return ticket. They just told me they didn't take debit cards. And this all happened AFTER I had turned down their insurances offers for any damages.

So ... be warned. I will NEVER EVER try them again. I went o Avis and used my debit card with no problems. I got a AWD Hyundai Sante Fe which worked great. They didn't request ANY deposit and I only had to pay the rental fee. Also, it was only about $40 more for the car.

God Bless Avis.

I am posting this wherever I can.

Jim and Melinda Landry, Ohio
     
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Anonymous on 08/26/2010:
Most all rental companies charge deposits on credit cards, I think its weird they wouldn't allow you to use your debit card.
Weedwhacked on 08/26/2010:
I'm almost 100% sure that Avis did charge you a deposit using your debit card. All car rental places do that. They're not going to risk giving you a car without knowing a certain amount on your debit card.
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Vacation starts off on the wrong foot
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SAN FRANCISCO, CALIFORNIA -- I had taken my 4 month old twin grandkids and the rest of my family to California for my sister to see. So there was a total of 8 of us. When I rented the van online, I specifically paid for a Toyota Sienna because I knew for a fact that they seated 8 people.
So coming from Hawaii, we arrive in San Francisco lik 9:30pm, and for us it's COLD! I'm trying to call the Fox Car Rental Desk from the phone's by the baggage area but theirs is broken and we can't get through. I run out to check and there's their van. OK so we load everybody up & get to their office and they give us a 7 passenger van. Of course, luggage and all we did not fit. So we remove the middle seat and leave it there. They gave me a hard time but I told them I'll figure something out and be back for it tomorrow. We were so squished! So for my son's birthday, we were sitting on our luggage, smashed like sardines.
The next day is my birthday, and since we didn't fit, I send my husband back for the van and I make arrangements to rent another car from another company. My daughter in law and I were stuck, the hotel couldn't give us a later check out than 1pm because they were booked, so here we were, not used to the cold, walking around San Francisco with 4 month old twins, having to change their diapers on the street!
Luckily, when they got to Alamo for the second car, my husband saw a Toyota Sienna that would fit all of us but there was a short wait. Then of course he got lost coming back for us. :) The whole ordeal took half a day. Making all of us miserable and screwing up our schedule big time.
Bottom line, their prices make it tempting to try to rent from them again but I've never had problems with Alamo. It's been 3 years since that mishap and I've taken 5 or 6 vacations since then. If I can find a good reviews about them maybe I'll give them another try. BTW, when I emailed them about how disappointed I was the manager did offer to take care of us if we came back.
     
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dan gordon on 10/30/2009:
very unrealistic of you to expect a specific model when renting a car. Even more unrealistic of you to expect 8 people with luggage would fit in any car. I think your complaint says more about your unrealistic expectations than anything about Fox.
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Horrible Customer Service
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PHOENIX, ARIZONA -- PLEASE, PLEASE do not rent any car from Fox Rental Company. They have come close to ruining two of my vacations. The only reason it was two vacations is that I gave them a second chance after nightmare #1. When I arrived at the Phoenix airport I was told that the car I reserved was not available and that they would put me in a mid size car. I informed them that reservations were made for a reason and I wanted the car that I reserved. Again, the manager said that was all they had and I had no choice. Take it or leave it. Those were his exact words. Nice customer service. I explained to him that I didn't want to waste money on gas and I wasn't comfortable driving a larger vehicle. He didn't care. Well, after two hours of waiting in their ridiculously slow lines, and arguing with an abusive manager I told them I would return the next morning to exchange my mid size for a compact. The manager said it would be there if I arrived before 8 am. Well, as you guessed--no compact car was there. They switched my car to as they said, "a compact" when it was actually another mid size. At this point I simply gave up because I was wasting precious vacation time and this company was never going to get his right.

I have made it my life's mission to alert as many people as I can about this unethical company. It was the second time they did this to me and they never respond to my complaint letters. I am now filing a Better Business Bureau complaint as well as a complaint to the Phoenix Attorney General's Office.
If they gave me a car for free I would never rent from this company again. Don't waste your time or money--I did and lived to regret it.
     
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Anonymous on 03/15/2008:
You let this ruin your whole vacation? As far as I know, no rental car outfit can guarantee what car(s) will be available. I'm sure you had other options available, such as 'other' rental car companies.

I AM curious about this, however -- why were you uncomfortable driving a slightly larger vehicle? I doubt it was just the few cents more you would have had to pay in gasoline.
Ponie on 03/16/2008:
Leela, at times there's just no pleasing some people. I'm sure the car was upgraded at no additional charge. My niece frequently pulls this when she rents a car. She'll find itty-bitty things wrong with the car--until they upgrade it free of additional charges! Works almost every time. Smart cookie, this 'kid.' Guess I taught her well. :)
JoelAnnie on 03/20/2008:
HI
Actually in the rental reservation it says a specific compact car and then it says, "something similar". "Something similar" to me means another compact--not a mid size sedan. And I since I have NEVER owned anything but a compact I am not comfortable using a large car nor am I comfortable polluting the air with a car that uses more gas and yes, I don't won't to spend more dollars---not pennies for more gas.
And I do not consider getting a car I don't want an upgrade.

If you are going to comment on reviews please read them more carefully.
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Fox Rent a Car is great if you are patient
Posted by on
SAN DIEGO, CALIFORNIA -- I just rented a car from Fox Rent a Car. If your doing any car rental comparison shopping, you should know that Fox is by far the cheapest company around. I paid $12/day compared to Hertz who charged around $50/day. According to the Better Business Bureau, Fox has about a C+ rating. So you should be careful. Most of the complaints had to do with Fox charging customers for pre-existing damage to the vehicle. Here is my experience.

I reserved my car on Fox's website and printed out their 10% off coupon. At the San Diego airport, the shuttle came promptly and dropped us off at the Fox location. The service was very slow. They only had one person at the counter, who obviously did not want to be there. I waited in line for an hour to get help. The vehicle I got was in pretty good condition, except for a few scratches on the side of the car. Fox does not have anyone that brings you to the car and inspects it with you, like other companies have. So I had to flag down one of the mechanics to sign a paper about the damage. I took some pictures of the damage, just in case there were any problems later. The car ran fine and I dropped it off at Fox's at the LAX airport. The dropoff was quick and painless.

If you don't mind poor customer service and waiting in line for an hour or two, then this is a good choice. I probably saved about $100 and it only cost me an extra hour of waiting in line. Fox isn't as scary as some would make it out to be, but the huge savings made it worth going through the small hassles. Just make sure to document all of the damage on the car so you won't have a horror story to tell on this website.
     
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RobDFW on 05/20/2006:
Finally someone who realizes that you get what you pay for! So many people expect Avis serive at Fox prices, and then demand a free car when they have to wait, or the car is not a Mercedes.
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Terrible Terrible Customer Service
Posted by on
Rating: 1/51
SAN FRANCISCO, CALIFORNIA -- I flew across the country to be stranded because of fox rental car. I previously made a reservation with them over the phone before leaving the east coast stating I did not have a credit card and would I be able to rent a car with my bank card. I was told yes as long as I had my return flight information. When reaching San Francisco airport and going to get my rental Fox rental car told me that I needed to pass a credit check which I already knew I wouldn't be able to pass because I filed bankruptcy a year ago. After calling corporate they told me that "Kevin" the manager was wrong and I do not need to have a credit check if I had my return flight info. Kevin became extremely upset when I called corporate apparently not understanding that me and my fiancé are on the other side of the country stranded without a vehicle. Anyways after an hour and a half of being placed on hold and going back and forth I finally gave up and we slept in the airport until the following morning when we were able to get our car when the new shift came on. I do not recommend ever using this company and thank you Kevin for ruining our 4 year anniversary.
     
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Exposing My Family to Dangerous Rental Car From FOX
Posted by on
Rating: 1/51
LOS ANGELES, CALIFORNIA -- We rented two cars through FOX Rent-A-Car (for a family vacation in Turkey) with a specific size that had plenty of space for our needs.
We got two much much smaller cars that forced us to drive with large suitcases inside the cabin which is VERY dangerous.
We even had to ask friends to drive with us in their own car for 100 miles to transport our luggage.

I have written to FOX Rent-A-Car at least 10 times - but so far no reply at all!
Please send this review to FOX Rent-A-Car.

I can of course document everything.
(I live in Denmark, so the state below is the address of FOX Rent-A-Car)
     
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Non Existent Customer Service
Posted by on
Rating: 1/51
FORT LAUDERDALE, FLORIDA -- Due to my own stupidity and neglect, I left behind a not very expensive digital camera under the front seat of the vehicle when I returned it. About fifteen minutes later I realized my mistake and tried to go back and retrieve my camera. I was impolitely told that I could not go back to the car as it was being processed and that the camera would be returned to me by the lost and found department. . I called the number that was given to me and gave them all the requested information. I have yet to receive a call back. The most infuriating part is that you never get to talk with a person. Typical CUSTOMER NO SERVICE. Apparently they do not understand returning customers make up a large majority of their revenue. The quality of service from their personnel left much to be desired. Only the shuttle driver was polite and helpful. The camera in question was of little value but the pictures on the memory card of an otherwise memorable Florida vacation were important to me. Will never use this company again, no matter how cheap their rates are.
     
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Worst Customer Service in the WORLD
Posted by on
Rating: 1/51
MEXICO CITY -- I rented a car thru Expedia three months before my trip. When we finally arrived to the airport in Mexico City to pick up the car, the rudest guy that I have ever dealt with told me that I needed to buy insurance from them. I explained to him that my American Express had full insurance coverage and that I did not need any additional, his answer was, "If you don't get insurance thru me I can't
give you a car". I was at the basement of the airport with my two kids and my wife and 6 pieces of luggage, what to do now? No choice but to pay for it, after asking how much he told me 290.90 but he said, " I can use my employee discount and give it to you for 180.00 just give me some cash for the trouble"
My answer was, charge me the whole amount, I will discuss this issue with Expedia and American Express. The guy got so angry and rude that made me wait for about an hour to give me the car with the gas tank almost empty,
I called Expedia and Customer Service in India tried to tell me that it was nothing that they can do about it, I asked to be transfer to an American representative and then everything changed, I was able to resolve the issue and warn their Customers about this place. Next I called my American Express just in case they want it to add charges on my credit card. They place a fraud claim with Fox Rent a Car, thank you Expedia Supervisor and American Express Customer Service, you are the best!!
     
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FOX Rent a Car LAX Location Stole My $150 Deposit
Posted by on
Rating: 1/51
LOS ANGELES, CALIFORNIA -- FOX rent a car at LAX location stole $150 deposit. FOX rent a car at LAX location stole $150 deposit and never returned the amount to my credit card. I booked a compact car through a third party company in December, 2013. This is the worst experience I ever had with rental car company. I tried to call them for 3 months at the location and they never answered my calls. Anyone who had experience of the FOX rent a car at LAX airport location, please list your name and e-mail address or contact number on this forum. We have to do something to prevent this scam.
     
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