Fox Rent A Car Consumer Reviews - Page 5

SAN JOSE, CALIFORNIA -- We rented a car online from Holidaycars.net. We were forwarded to Fox Rent A Car. We paid $163.47 for eight days. Great price right? Lo and behold, when we got to the counter, the Fox agent said that it's company policy that all clients will have to pay a deposit of $1,000.00 to weed out people who will damage their cars. We already paid the cost stated above so we were stuck with Fox and didn't have a choice but to pay the damn “deposit” of $1,000.00 because they told us if we didn't pay it, we don't have a car.

We told them that they'll lose customers because of this policy to which they replied, they'd rather lose customers than destroy their cars. Buyers beware! This company should get out of business due to negligence to state this policy. It's downright fraudulently misleading and cheating the clients. I think we have the right to choose whether we want to transact business with any company and not be “choked” to do as they say. We're still in America aren't we? AVOID FOX!!! They better refund our deposit or they'll be looking at a definite LAWSUIT!!!

FORT LAUDERDALE, FLORIDA -- I rented a vehicle from this company through carrentals.com, our flight was delayed 2 1/2 hrs, landed in Fort Lauderdale at 12:46 am, their off airport rental office is open 24hrs, shuttle service also supposed to be 24hrs, made multiple calls to their customer service, redirected to voicemail and quickly disconnected. Waited for the Fox shuttle at FLL, never showed up, taken to Fox rental office by a very nice Sixt Car Rental shuttle driver who saw we had been waiting there for a long time.

Once in the office I was informed by the rental agent that the reservation had been cancelled because it was 3 hrs after the expected rental pick up, that I could rent a car but the new price was double of what I'd been quoted, I pointed out that it was only 11 minutes after which might not have been if they had picked up the phone, to which he replied "our phone doesn't work, calls are rerouted to our California office"; or if the shuttle had shown up on time, to which he replied "you're not 11 minutes late, you are 3 hours and 11 minutes late", obviously there was no need to further pursue this conversation. These crooks should be shut down.

ONTARIO, CALIFORNIA -- I went through Ontario Airport to rent a car and they charged me for the rental out front and took the money from my credit card in advance. When I got to my destination to pick up the car, Fox said we didn't get paid for the rental and insisted on me to pay for it again and way more than we agreed on when I rented the car from Ontario airport rental.

They gave me a car has 70000 thousand mile, when I got on the high way the car was shaking little then got real bad when I got into the mountains, it was the worst rental ever, like a nightmare. I tried to call Fox Rental I couldn't talk to anyone in person. After a few tries I got a hold of someone and they were rude. During the conversation I was hang up on.

FORT MYERS, FLORIDA -- I rented a car for a week from Fox Car Rental in Fort Myers in Jan 2016. Unknown to me, I incurred a minor traffic violation during the rental. Fox supplied an incorrect address to the company that processes citations for them, American Traffic Solutions (ATS). The result is I never received notice of the citation because ATS mailed it to some wrong address, not to me.

I had supplied my correct address at the time of renting the car. Neither Fox nor ATS attempted to contact me by phone or email either despite having those details. I had no idea a citation even existed until I received a demand for $410 from a collection agency, now much more than the original fine due to penalties and collection costs, 2 YEARS after the rental!! That's the first I knew of it.

I called Fox who passed me on to ATS. ATS confirmed the address they had for me was wrong, thanks to the incompetent staff at Fox who supplied them with a wrong address. I called Fox back and apart from a call center agent saying "sorry", they will do nothing to right the harm they have done to me, their customer. The cost for me to settle this is now the same as the week's car rental. I will not rent from this company again. Rent from this awful company at your peril. You will find out, as I did, just how "cheap" becomes very expensive in the long run.

DENVER, COLORADO -- This was the worst car rental service ever. Arrived at Fox Rent A Car at Denver Airport, and discovered a long, long line to talk to an agent. After 2 hours in line, they could give me a car, but I would have to wait outside with all the folks ahead of me for the car I reserved... about another hour from what I observed. The agent offered me an upgrade for an extra $30/day to get a car right away, so I accepted this offer.

I did not voice my frustration, but I heard others voice some slight frustration and ask for a discount for all the time they waited, but they were answered with rude comments like "what did you expect" or "I don't need to put up with your customer comments". The car was fine, but horrible, horrible service.

LAX, CALIFORNIA -- I rented a car on the 28th of July at the LAX facility. While I did inspect the car all across on the outside, I didn't take a look at the gas tank when I was on the lot. Usually when you rent a car, you expect them to give you a car with a full gas tank. In my case it was half empty. However I realized this after having driven for approx 5 miles. Since I didn't realize it on the lot I didn't take a photo then and neither could I take one later as I was driving and my phone was in one of the bags.

I did call in their customer service representative on 8/2 and she wasn't willing to give me a refund. I did tell her that since they stock cars that have a full gas tank and half empty tanks on the same lot and in the same space their process is flawed. While she agreed this may have been my experience, she wasn't willing to give any refund. In short, I ended up getting a car for which I paid a lower rental but eventually got stiffed due to a car with a gas tank full. I of course filled it completely when I returned the car back in.

SAN DIEGO, CALIFORNIA -- July 2017 - I took my elderly mother to San Diego for vacation. When we walked in to confirm the reservation, the representative was quite rude. Made it clear she was annoyed. During the process, she must have checked her Facebook 10 times! She was so unengaged that several times I had to say ok I'm ready for the next screen.

We get outside to get the car and the man that checks you out says the car isn't clean so he's having someone bring one down. I promise you we waited almost an hour! Mind you the lady he asked to bring the car down for us brought at last three cars but never brought down the mid-size SUV I reserved! I spoke to the manager that was in the booth and he made it clear he didn't care! I warn you, DO NOT RENT FROM THEM! Take heed to the messages left here.

I reserved a Fullsize 2 or 4 door car (Ford Fusion or similar) through Expedia with pickup in San Francisco on 6/23/17 @ 9AM and drop off in LAX on 6/29/17 @ 12PM. The line in San Francisco was ridiculously long (not enough employees of course working at counter) and by the time I got to the counter, it was nearly 10am. The employee at counter got my information and reservation pulled up. He then asked immediately if I wanted to upgrade, I said No. He tried to strong arm me into buying insurance and told me specifically that I had no choice. After ten minutes of arguing with him that I have never had to purchase insurance before, he asked me how I was going to pay for damage because my insurance carrier only covers liability. I told him, I'll gladly pay for damages myself. As if this wasn't bad enough, he now tells me that since I'm an hour late, my car was no longer available and that I had to upgrade so I had no choice but to upgrade and pay a higher cost. I get up to the parking lot to get my car and what do I see, at least two Ford Fusions (what I reserved) sitting in the lot. I will never use Fox again! Worst service ever!

MESA, ARIZONA -- Booked the 2 door Dodge Coupe online and at the time of pick up I asked for 4 door instead. The lady tried to charge me $150 extra to give 4 door car. I did not want to pay extra so I decided to keep 2 door. Later, they never had 2 door available. They gave me 4 door for the same price. It was sad. Lady tried to charge extra money knowingly that they have 4 door. Also, they took $150 deposit but refunded $140.76 only. I thought probably it was some toll. Now they are billing me $7.50 toll plus another $15 administrative fee. They just want to steal your money somehow.

TAMPA, FLORIDA -- We booked a car at a price of $685 but when we tried to collect it the price had gone up to $1600 plus they wanted to charge me 680 dollars for extra insurance (basic). They told us that the price quoted was without any insurance so we had to pay $2280. So we said we did not want to car and suddenly the price came down to $1200... Unbelievable! We still did not want the car and returned to the airport (Tampa). We went to Thrifty car hire and got the same deal with an upgraded car for $720 (28 days). AVOID FOX car hire like the plague. They are CON MEN.