BEAVERTON, OREGON -- I walked into Freddie's and came upon the health food aisle, looking for peanut clusters. A woman by the name of Kim ** was there and I asked her for assistance, she immediately had an attitude. I asked her if there is anywhere else I can find these, she said, "well where all the other candy is - right on aisle 5." I went up and down that aisle, nothing! So I went back to her and asked her to help me out, since I could not see anything there. She also went up and down - nothing! She then looked at me and said "this is not my aisle, I do not work this aisle."
I then asked why in the world she would even send me there, that just sent her into a hissy, and she then turned and walked away from me. I then muttered "wow that was lazy." She turned around and asked what I said. I told her, she then threaten to call security. Why? Because she did not like what I said. I reported this to the manager Scott. He could have cared less. Upon walking out, they both laughed their heads off! That is how Fred Meyer treats their customers? Really?
Fred Meyers informed me that their employees are always right and never need to apologize to anyone. We'll wait 'til I post all of this on social media and contact everyone I can think of! Absolutely unacceptable! Or was it just that I happen to be black?
CLACKAMAS, OREGON -- My daughter and I were shopping at the 82nd drive Freddies about a year ago, and a wonderful employee (his name was **) helped us track down a certain craft for my daughter's science project. He must have spent thirty minutes calling stores all while helping countless other customers with ease and grace! Once he helped us with the product, my daughter said "you are very good at your job" to which he replied "it's what I'm born for." Recently I visited again asking of him, and management said he was terminated for being too customer conscious and being awesome. Why did this happen to the Lord's gift to customers? Will only shop at Wal-Mart now!
KENT, WASHINGTON -- After work I visited my local Fred Meyer (a store I shop at several times a week) to pick up a couple of grocery items, hair care products, a few items of clothing, etc.
I chose to stand in (the often very long) line rather than use the u-scan as the female that is usually there manning them never fails to be rude to me. When using them in the past; I once accidentally stepped in her path, I move out of her way and apologize with a smile only to be referred to as a ** under her breath. Another time, I had the audacity to use the cash-back feature on the pin pad. When I approached her with my receipt to obtain MY cash, she rudely told me that she was not a bank and suggested the next time I "ask her first before assuming I can withdrawal money"!
On this day, I stood in line, then when I got to the belt, I unloaded my items then started flipping through a magazine while awaiting my turn. Unfortunately, she was promoted to cashier but since my items were already unloaded I decided to stay in that line. She was ringing up a young family and there were 3 teenaged boys were in front of me when I heard "Hey". I didn't look up as I didn't think anyone was referring to me. I heard it again and one of the boys tapped me to tell me she wanted my attention. I looked up and she handed me the closed sign, with a curt "put this over there" (there was another man behind me). I did as I was instructed then went back to the magazine.
As she rang up the young men, I heard "Is this on WIC?" Again, I didn't look up as I assumed she was talking to someone else. She repeated herself, this time, louder and sounding more frustrated so I looked up out of curiosity to see who she was taking to so rudely. When I looked up, I noticed the 3 young men and the cashier staring at me, all waiting for me to answer.
I was completely humiliated (before everyone assumes I am snobby please understand, I use the word humiliated because of the disgust in her tone and the manner in which she chose to ask such a question - loudly and in front of several people and it wasn't even my turn to be rang up - one of which anyone would feel the same). I responded, with equal disgust in my tone with a curt "no!" then went back to my magazine. When it was my turn to be rang up, I asked her why she asked that and she responded "all WIC mothers buy the same things". Said things, I assume, was my milk and Apple Jacks (the only food items I had among a bill that totalled $286).
I've let this female ruin my day many times simply because I didn't want to put forth the effort to complain but I feel I need to finally say something. Unfortunately, the location of this store is very convenient but I will definitely make sure to never have to deal with her again!
POCATELLO, IDAHO -- I went to the Pocatello Idaho store at 800 Yellowstone Ave and was as overcharged on an item. I went to customer service and the older female was rude and not helpful. I then asked to just refund me and she was even ruder. Don't shop at this Fred Meyer until they get their act together. Almost every time I go I get overcharged on something. They don't like being caught at it. They have serious employee and management problems. Old, at the last sale date food too. Stay away.
PORTLAND, OREGON -- I have been shopping at this location for almost 15 years. I have always been loyal to this store and only go to others when I absolutely have to. Now, I hate to complain about people at stores, but Lordy, this store stinks now. The current assistant food manager (a large troll looking man) is the rudest person I have EVER dealt with.
Two weeks ago I was shopping there and was looking for some vitamins in the natural food section. It was later in the day, and no one was working there. I waited for a few seconds until I saw someone pass by. I asked them if they knew anything about the product, they did not, so they paged customer service.
Almost instantly a charming young man walked up and asked how he could assist me. There was a short girl with him, who seemed to be new because she was listening to his every word. Both of them assisted me finding the products I needed, and when they didn't have a product in their department they took me to another section of the store and showed me where they were.
As I was leaving the store, I saw them straightening up a cooler near the self check out. As I got closer someone in management (I later learned it was the assistant food manager) walked up to them and told them to stop working together, go fill the milk, and start working. The girl walked away quickly but the young man stayed and continued to clean. Even though they had just given me excellent customer service, he treated them both like nothing at all.
This was not the only time I have seen this man be rude to employees. Last week this same man was telling another young man to "work faster" and when he was done "redo all the areas he didn't do properly." He then went on about how the food department looked like crap and none of the closers from the previous night did anything right and that he was going to have to take time out of his day to fix it.
He walked away and the young man he was talking to started to complain to another young man in the aisle about how the manager always treated him terribly and he couldn't wait to go back to school so he didn't have to deal with the (and I quote him) "Douchebag manager."
I have never felt like never shopping at a store this much. I love Fred Meyers, but hate the way the lower level employees get treated. All the cashiers have fake smiles on, and anyone in the food department look miserable whenever I shop. Something has to be done. Bring in new management so I can have my old Raleigh Hills back!
SEATTLE, WASHINGTON -- I work for King county I assist a disabled, deaf amputee. He has very little support and few funds. I've been shopping for him for the last five years. I receive a check from King County and I take care of the gentleman's shopping. He also receives some state funds on a debit card. The debit card has been read as zero funds that last three times I've used it. After running it again it has shown sufficient funds. I explained this to the employee who called a manager over and both said it had no funds - which I explained was not possible as last week when the same thing occurred it was run again and had 58 dollars on it and less than 8 was used.
Every time I shop I am looked at with suspicion and the manager is called over to look over the check and ask for ID. I've learned to tell them it's a slash five and they look at me like it's their first day. Tonight I was told the card had one dollar on it and the check could not be accepted as the check was written to client before crossed off (initialed and filled out to Fred Meyer) So the client - did I mention he's deaf and is missing a leg and is mentally handicapped? Yeah that guy he's got no food this week.
Every week I go through this song and dance and holding up the line -but this week perhaps because it was near closing time they chose to let the food in the cart rot rather than go to the trouble to work through their incompetence. Can you not develop a better system to manage a dynamic that's been occurring consistently for the last five years?
I had a very unpleasant experience this evening shopping at Fred Meyers. Many items were on sale, and my husband and I picked up extra quantities to take advantage of the reduced prices. At the cash register, we unloaded our groceries and other items on the belt. The cashier began to ring up our purchases. A friend saw me and walked over to talk for a moment. My husband paid for the items with his credit card. As my friend left, I heard the cashier saying, "Oh, I feel like such a dolt. I forgot to scan your coupons. You'll have to take them over to customer service."
I had planned our shopping trip for the time between work and the start of a favorite TV show. Instead of going home after shopping, however, we stood in line at customer service for 15 minutes. When it was finally our turn, it took another 15 minutes for the full process of crediting us for the $4.67 we'd been overcharged. When we got done with all of that, and we were walking out of the store, I looked over the receipt at the remaining charges. It has been my experience, unfortunately, that sale items are frequently rung up at the full price at Fred Meyers. I usually try to carefully watch the prices being rung up as the cashier does his or her job.
I hadn't watched this time, and sure enough, the 4 skeins of yarn I had purchased for about $23.00 had not been charged at the 20% off advertised in large signs in the craft department. We'd still been ripped off for at least $4.60 even though we'd spent an extra half hour getting reimbursed for coupons that hadn't been scanned.
Several years ago I boycotted Fred Meyers for six months because this kind of experience is not at all unusual. It has been my observation that when I buy a lot of items, and some of them are supposed to be on sale, at least one or two items will always be charged at the non-sale price. This is not the cashier's fault. I object to being overcharged, and I object to having to watch like a hawk to make sure it doesn't happen. I resent even more the embarrassment of having to ask the cashiers, overworked and underpaid though they are, to correct the errors when I catch them before the final total is rung. Fred Meyers, as a national chain, really needs to do better.
LONGVIEW, WASHINGTON -- I shop at the Longview, WA Fred Meyers store regularly and spend over $600-800 a month a least. On one shopping trip I purchased over $150 dollars worth of clothing etc... I tried to return a purse, wallet, and a pair of flip flops but for some reason the items were not showing up under my rewards card. I'm assuming I must have forgotten to input my number during self check-out which is pretty common and not unheard of. I was unable to find my receipt which really irritated me but was OK with accepting store credit since all the items I had purchased were on sale so I did not mind taking the 90 day lowest price.
The older lady with blonde hair told me that she was unable to do the return most likely because the system would not allow me to return anything because I must have exceeded my number of returns. I can only think of one other time I had returned something and it was make-up that was not in my color...
I then politely asked if I could have my mother, relative or friend do the return because I did not want the items to go on clearance and lose out on the money I PAID! She told me she couldn't see why I couldn't and I had my father in law go in to do it. While he was attempting to do the return for me she made snide remarks saying she found it very odd that a man was returning the same items a younger girl came into return just a while earlier when she knew very well that I was planning to send someone in to do it for me. She offended him to the point he had to leave.. I then had my husband go in and she called Loss Prevention.
This is the worst customer service and discrimination I have ever received from any business or retailer. I will never purchase any items from Fred Meyer or Kroger and will gladly take the money right next door to the local Safeway and do my shopping at an actual clothing retailer who doesn't accuse my family members or I of theft just because I had lost a receipt and forgotten to plug my phone number during the check-out process.
Their grumpy customer service associates that have not changed in 10-20 years are not very pleasant people and have a frown from the moment you walk-up to the customer service counter. They use age and racial profiling. I watched an old lady return over $130 worth of merchandise with no questions asked and she did not have a receipt and received a merchandise credit card.
BALLARD, WASHINGTON -- I visit your store a lot and know all your cashiers. I had my husband's credit card and was picking up some cartridges for our printer. The manager said there was no way he was selling me the items because my name wasn't on the card. I asked if he could run as a debit so I could punch in the security pin code and he said no. "No ma'am, there's no way I'm selling you this." Now my husband is disabled and I am in there all the time. 2 cashiers vouched for me saying they knew me and my husband. I would have gotten cash but the card is old and has a crack in it and cash machines that take the whole card in it won't accept it. You can only slide it through a machine.
Anyway he really embarrassed me in front of these two employees who know both my husband and I. Think that if employees are vouching for you and they know you, that THE MANAGER should have taken that into consideration and not been such a jerk. This store used to be so much more neighborly. Whatever happened to knowing your customers and making them feel at home and happy? Seems to me it's become all about money and how many people can you get through your line.
I spend a lot of money in your store but lately I am getting an attitude. Doesn't seem like you know or care to know your customers and your managers do a lot of power tripping in front of customers!!! I always use his card and if they checked my history and my rewards card they would see his name too. But he wouldn't even do that either. If I knew a customer said they came in all the time and other cashiers were vouching for that person I would at least make an effort to check or something. That's why banks have pin #s on cards.
MILWAUKIE, OREGON -- While shopping this afternoon for a pair of Keds, I wanted to pick up a new release (since I had a gift certificate to spend) so we went to the electronics dept. On the DVD wall, under "new releases" I found the movie Red. It was $29.99 but said "special edition" so what the heck. After dinner and feeding the dogs, I pushed the package up out of the cardboard cover and took off the wrapper. Only to find the front of the "actual" container identified the movie as a Blue Ray disc. Nowhere on the front or back of the cardboard cover did it identify itself as Blue Ray. The only way to identify this as a Blue Ray movie was the small emblem on the spine of cover.
My husband and I went back to Fred Meyer and explained we pulled the movie from the DVD section. The customer service lady was very nice and agreed that it was almost impossible to determine this was a Blue Ray disc. She called the manager over to discuss as I simply wanted to trade straight across for a DVD of the same movie. I didn't care about the cost, I just wanted to watch the movie tonight (I don't own a Blue Ray player). The manager looked at the movie and stated that Blu Rays come in a box of "this size" (standing the cover as example). Keep in mind there is maybe a 1/4 inch difference in the box size between DVD and Blu Ray.
He also was the first person to actually open the box itself. He kept going back to the fact that I had taken off the wrapper. After I explained that all I wanted to do is trade for a DVD of the same movie, he stated the Oak Grove store never received any DVD copies, only Blu Ray. My husband then explained that he just confirmed the store had mixed up the Blu Rays with the DVDs. The Blu Rays were kept on a separate wall. The manager stated all "new release" Blu Rays and DVDs are mixed together. My husband stated they really do need to separate them and create a new release section for each type of movie.
The Manager kept saying all movies are together under new releases. Nothing he can do, but maybe we can just sell the Blue Ray. Needless to say, we left less than satisfied and will never again buy a movie from any Fred Meyer store again. I caution you all and advise you to be certain you review your purchases carefully as Fred Meyer does not care. It is buyer beware when dealing with Fred Meyer.