TWIN FALLS, IDAHO -- I visited the Twin Falls, Idaho store on 1/9/08 and purchased (3) 2 pack light bulbs that were clearly marked for $3.99 each. Upon check out the cashier (Kelli) rung them up at $7.99 each. After I notified "Kelli" that the price was advertised for $3.99 she said I had to go talk to the manager to fix the price. I had already swiped my credit card, so she took the merchandise and dumped it on the "u-scan" managers desk and left.
The "manager" a young 19-ish looking "Coby" asked what the problem was and I explained. After trying to call anyone to look up the price, he told me they were mismarked. I then stated that the sign and the SKU numbers matched and he said the associate could not find the item. I told "Coby" that I would like the price advertised... He sat there for almost 60 seconds hoping I would just take the bulbs and leave.
He then suggested that I go back to the bulb aisle and confirm the price, I told him to please have an associate meet me there. When I returned to the bulb aisle an associate confirmed the price at $3.99 and told me to tell the manager "we found the price". I refused and said, "you need to call and confirm." When I reached the "manager," I said, "did she call you?" and he said "no".
I told him we found the item and it was marked as $3.99. He said, "I don't know how to credit this, I have to call my manager". Since this is getting so long... 20 minutes later the manager credited my card and charged me the correct price. The female manager (I could not see her name tag) was also very gruff and had no service skills.
Terrible customer service. I will share this story with anyone who has experienced such service. I must say I am from Portland, OR (Home of Fred Meyer) and they are the finest store in the Portland area. How does a corp. allow such terrible service from associate to PIC to manager?
GRESHAM, OREGON -- My dad called in an Rx that requires the doctor's authorization to refill. It took two full days, and a lot of calls to the pharmacy and Dr.'s office, before they got the authorization and when it came the pharmacy called and said it would be ready in an hour. An hour later I went to the pharmacy and was told it would be ready in a few minutes, they were filling it now. Several people came in and was told their Rx's were being filled and asked to wait, while I waited. Over an hour later I stepped out to get a candy bar.
When I turned around the gate was closed. I got very angry and told them how long I had been waiting, then get closed out of the gate. They had not locked it and told me to come in. The Rx was immediately filled with apologies but I believe this to have been a deliberately rude delay because my dad had made so many calls trying to get the refill. This pharmacy rotates its employees so that none of them get to know the customers. This has proven to be very inconvenient and unpleasant much of the time.
VANCOUVER, WASHINGTON -- For the second time I have seen someone with a "service dog" sitting in a cart. I was told by a Fred Meyer Manager that because of Washington State Law they have to allow them... it appears that the owner is more of the "service dog" since the animal has to ride in the cart.
I have a hard time believing that these carts are pulled out and cleaned once the dog has Sat in them. Am I sure I'm using a clean cart... did the dogs have worms? It is makes my stomach roll... I love dogs, but not where I may be putting my produce, bread or meat. If this is indeed something the store can stop they either need to tell the people to have their dog walk... not sit in the cart or provide special carts for them.
OAK GROVE, OREGON -- Physically Fred Meyer is a great place to shop, but the work experience has been trashed by corporate and upper management bullies. This reflects on the performance of their assets (employees) and sadly often results in POOR CUSTOMER SERVICE. Workers are terrorized by corporate goons. These jerks come in regularly to violently enforce the policy change of the moment.
There is no protection for employees from a customer or a coworker regardless of the situation. It does not exist. Managers are often bullies, the "big boss" attempted to break my hand at the warehouse. A cheap tactic in a lame attempt to get a coworker terminated. His friend physically assaulted me for several minutes, weeks later, but was not terminated. Both incidents happened only because I am small in stature. On a store level a manager told me "I don't have time for this" when I informed a customer was threatening to attack me.
Hating a company like Fred Meyer is unintelligible. It looks great on paper, and the store has quite the variety. The problem is that the subculture of its leadership is rotten, nasty, and scandalous in almost every instance. The only way to change this is to ask for help. I have many, many more incidents to write of, but all I ask from readers is to shop elsewhere. Please.
EUGENE, OREGON -- At Fred Meyers gas at 3333 W. 11th Eugene Oregon 97402 I handed them my debit card and asked for $20 gas. My first purchase of the day. I checked my bank balance soon after and it was off by over $100! Fred Meyers gas, instead of keying in $20 has a default set at $125. They froze $125 dollars from my account with no warning and no authorization to do so. Now I have to wait two or three days before I get the money back. The very idea that you could have every cent that you have frozen for $20 gas is frightening and must be stopped immediately.
CLACKAMAS, OREGON -- My daughter and I were shopping at the 82nd drive Freddies about a year ago, and a wonderful employee (his name was **) helped us track down a certain craft for my daughter's science project. He must have spent thirty minutes calling stores all while helping countless other customers with ease and grace! Once he helped us with the product, my daughter said "you are very good at your job" to which he replied "it's what I'm born for." Recently I visited again asking of him, and management said he was terminated for being too customer conscious and being awesome. Why did this happen to the Lord's gift to customers? Will only shop at Wal-Mart now!
FLORENCE, OREGON -- We had just gotten paid two weeks ago and bought some clothes, along with some groceries. We are daily shoppers at the local Fred Meyers and are constantly using our rewards card. We had bought 3 pairs of pyjamas, for me and my kids. All 3 pairs did not fit so we went in and tried to return them. The lady behind the counter was very rude to us. She wouldn't allow us to return the clothes because we had washed them, even though we don't go home and just put on clothes, we wash them first. She then went on to tell us there were stains on the clothes even though there was nothing on the clothing.
She then proclaimed that it was our fault for choosing the wrong size and it was our responsibility to check what the clothes were made of. Even though the sizing was wrong she said it was our fault. I wouldn't leave until I got MY money back for faulty clothing. The lady only returned 3 items out of 6 and said the other 3 were not on our rewards card. WE WILL NEVER SHOP AT THIS FRED MEYERS FOR CLOTHES EVER AGAIN. They were very rude, and made this whole experience very bad for us, especially the fact the women blamed us for their faulty products.
SHELTON, WASHINGTON -- I tried to transfer a medication from the Lacy pharmacy to the Shelton pharmacy, it had one refill left. The pharmacy aid told me there would be no problem, I gave her the RX number and she told me she would try to call me back, but they were very busy. She called me back in five minutes and said that they had called my doctor because I had no refills. I know I had a refill because I only had the prescription filled once and my doctor always give me a refill.
I called the Lacy pharmacy and they told me I had a refill left and there shouldn't be a problem. I wonder if the Shelton pharmacy was going to try to use my refill for themselves and have a nice time getting high on my controlled substance.
RENTON, WASHINGTON -- My husband and I are moving from WA to AZ and needed a debit card or prepaid card to pay for our truck. We purchased specific Fred Meyer Prepaid Visa cards to pay for the truck. Please understand that we are talking hundreds of dollars which we set aside for the truck. We did not read the terms and conditions for this card, but my issue is that Fred Myers would not refund my money as I was unable to use these cards for our truck due to Fred Meyer's charging a 15% hold on ONLY money used toward renting vehicles. We did not budget for this. We talked with the sales representative and manager and they would not refund the cards although they were unused.
We called the number on the card and the representative told us we agreed to the terms and conditions when activating the card. THE ISSUE is when buying a prepaid Visa at Fred Meyers... All sales are final, so no refund even if unopened. And even without activating my card... If I disagreed with these terms and conditions... I would have to wait for them to refund my money and I can't get an in-store refund. So I am now out hundreds of dollars and am forced to purchase another prepaid card to cover this 15% of my rental truck charge... Very disappointed right now. :(
ALBANY, OREGON -- I have gone into Fred Meyer stores from Eugene, Springfield, Albany, Corvallis and the carts in the stores seam to not have maintenance done to them. Wheels have a flat spot on them which makes them bumpy and the batteries to go died faster. There are holes in the control handle area so a person can stick a finger in them. Batteries are died because the cart staff is not making sure the carts are plugged in.
I rode one the other day that went from stop to fast and no happy in between spot and a flat spot on the tire and when I was done shopping I felt sea sick. I spend $100.00 in your store when I go there but if this keeps up I will be going to Walmart where they are keeping their carts up for their shoppers. Please get a six month program to check these carts out for if I can't get around in your store I will have to go somewhere else. I am not the only one who has said this.
I do love to shop at your store but my life has changed as to how I get around. I know that the carts are a convenience for us to use but you did put them there for us to use and all I ask please keep up on changing out bearings, wheels, electric cords that are frayed, died batteries or those that don't hold a charge. Thank You.