SEATTLE, WASHINGTON -- I work for King county I assist a disabled, deaf amputee. He has very little support and few funds. I've been shopping for him for the last five years. I receive a check from King County and I take care of the gentleman's shopping. He also receives some state funds on a debit card. The debit card has been read as zero funds that last three times I've used it. After running it again it has shown sufficient funds. I explained this to the employee who called a manager over and both said it had no funds - which I explained was not possible as last week when the same thing occurred it was run again and had 58 dollars on it and less than 8 was used.
Every time I shop I am looked at with suspicion and the manager is called over to look over the check and ask for ID. I've learned to tell them it's a slash five and they look at me like it's their first day. Tonight I was told the card had one dollar on it and the check could not be accepted as the check was written to client before crossed off (initialed and filled out to Fred Meyer) So the client - did I mention he's deaf and is missing a leg and is mentally handicapped? Yeah that guy he's got no food this week.
Every week I go through this song and dance and holding up the line -but this week perhaps because it was near closing time they chose to let the food in the cart rot rather than go to the trouble to work through their incompetence. Can you not develop a better system to manage a dynamic that's been occurring consistently for the last five years?
I had a very unpleasant experience this evening shopping at Fred Meyers. Many items were on sale, and my husband and I picked up extra quantities to take advantage of the reduced prices. At the cash register, we unloaded our groceries and other items on the belt. The cashier began to ring up our purchases. A friend saw me and walked over to talk for a moment. My husband paid for the items with his credit card. As my friend left, I heard the cashier saying, "Oh, I feel like such a dolt. I forgot to scan your coupons. You'll have to take them over to customer service."
I had planned our shopping trip for the time between work and the start of a favorite TV show. Instead of going home after shopping, however, we stood in line at customer service for 15 minutes. When it was finally our turn, it took another 15 minutes for the full process of crediting us for the $4.67 we'd been overcharged. When we got done with all of that, and we were walking out of the store, I looked over the receipt at the remaining charges. It has been my experience, unfortunately, that sale items are frequently rung up at the full price at Fred Meyers. I usually try to carefully watch the prices being rung up as the cashier does his or her job.
I hadn't watched this time, and sure enough, the 4 skeins of yarn I had purchased for about $23.00 had not been charged at the 20% off advertised in large signs in the craft department. We'd still been ripped off for at least $4.60 even though we'd spent an extra half hour getting reimbursed for coupons that hadn't been scanned.
Several years ago I boycotted Fred Meyers for six months because this kind of experience is not at all unusual. It has been my observation that when I buy a lot of items, and some of them are supposed to be on sale, at least one or two items will always be charged at the non-sale price. This is not the cashier's fault. I object to being overcharged, and I object to having to watch like a hawk to make sure it doesn't happen. I resent even more the embarrassment of having to ask the cashiers, overworked and underpaid though they are, to correct the errors when I catch them before the final total is rung. Fred Meyers, as a national chain, really needs to do better.
TWIN FALLS, IDAHO -- I visited the Twin Falls, Idaho store on 1/9/08 and purchased (3) 2 pack light bulbs that were clearly marked for $3.99 each. Upon check out the cashier (Kelli) rung them up at $7.99 each. After I notified "Kelli" that the price was advertised for $3.99 she said I had to go talk to the manager to fix the price. I had already swiped my credit card, so she took the merchandise and dumped it on the "u-scan" managers desk and left.
The "manager" a young 19-ish looking "Coby" asked what the problem was and I explained. After trying to call anyone to look up the price, he told me they were mismarked. I then stated that the sign and the SKU numbers matched and he said the associate could not find the item. I told "Coby" that I would like the price advertised... He sat there for almost 60 seconds hoping I would just take the bulbs and leave.
He then suggested that I go back to the bulb aisle and confirm the price, I told him to please have an associate meet me there. When I returned to the bulb aisle an associate confirmed the price at $3.99 and told me to tell the manager "we found the price". I refused and said, "you need to call and confirm." When I reached the "manager," I said, "did she call you?" and he said "no".
I told him we found the item and it was marked as $3.99. He said, "I don't know how to credit this, I have to call my manager". Since this is getting so long... 20 minutes later the manager credited my card and charged me the correct price. The female manager (I could not see her name tag) was also very gruff and had no service skills.
Terrible customer service. I will share this story with anyone who has experienced such service. I must say I am from Portland, OR (Home of Fred Meyer) and they are the finest store in the Portland area. How does a corp. allow such terrible service from associate to PIC to manager?
GRANTS PASS, OREGON -- After receiving the paper last night I noticed that that the wicker hampers and chests that I bought a few days ago were on sale for 50% off. So while I was shopping at Fred Meyer this afternoon I went to customer service and asked her if the store did adjustments for things bought prior to a sale, she said "yes", and I asked her if I needed to bring the wicker in and she said "no just the receipt".
So after dinner I went back to town with my receipt that totaled $108.96. I figured for that amount it was worth my time and gas, but boy was I wrong. The guy at customer service told me that I had to bring everything back, get my refund, and then repurchase them. He told me that the Lady that told me I only needed my receipt did not know what she was talking about. Then he called the night manager and told him the story, and he agreed with what the guy told me and not what I was told earlier. They made me feel like I was trying to pull a fast one. Oh they did say that they would inform the lady of her wrong answer to me.
So needless to say I am out what I feel was rightfully mine. I was so upset when I left the store I almost went home and packed up the $225.00 worth of groceries I had bought earlier, but I had cooked dinner and used some of them and it was getting very late. Please do send this to Fred Meyers and tell them not to choke on my money when they go to the bank. Even though I don't like shopping at Walmart I will be doing just that. At least they have never treated me crappy.
OAK GROVE, OREGON -- Physically Fred Meyer is a great place to shop, but the work experience has been trashed by corporate and upper management bullies. This reflects on the performance of their assets (employees) and sadly often results in POOR CUSTOMER SERVICE. Workers are terrorized by corporate goons. These jerks come in regularly to violently enforce the policy change of the moment.
There is no protection for employees from a customer or a coworker regardless of the situation. It does not exist. Managers are often bullies, the "big boss" attempted to break my hand at the warehouse. A cheap tactic in a lame attempt to get a coworker terminated. His friend physically assaulted me for several minutes, weeks later, but was not terminated. Both incidents happened only because I am small in stature. On a store level a manager told me "I don't have time for this" when I informed a customer was threatening to attack me.
Hating a company like Fred Meyer is unintelligible. It looks great on paper, and the store has quite the variety. The problem is that the subculture of its leadership is rotten, nasty, and scandalous in almost every instance. The only way to change this is to ask for help. I have many, many more incidents to write of, but all I ask from readers is to shop elsewhere. Please.
EUGENE, OREGON -- At Fred Meyers gas at 3333 W. 11th Eugene Oregon 97402 I handed them my debit card and asked for $20 gas. My first purchase of the day. I checked my bank balance soon after and it was off by over $100! Fred Meyers gas, instead of keying in $20 has a default set at $125. They froze $125 dollars from my account with no warning and no authorization to do so. Now I have to wait two or three days before I get the money back. The very idea that you could have every cent that you have frozen for $20 gas is frightening and must be stopped immediately.
GRESHAM, OREGON -- My dad called in an Rx that requires the doctor's authorization to refill. It took two full days, and a lot of calls to the pharmacy and Dr.'s office, before they got the authorization and when it came the pharmacy called and said it would be ready in an hour. An hour later I went to the pharmacy and was told it would be ready in a few minutes, they were filling it now. Several people came in and was told their Rx's were being filled and asked to wait, while I waited. Over an hour later I stepped out to get a candy bar.
When I turned around the gate was closed. I got very angry and told them how long I had been waiting, then get closed out of the gate. They had not locked it and told me to come in. The Rx was immediately filled with apologies but I believe this to have been a deliberately rude delay because my dad had made so many calls trying to get the refill. This pharmacy rotates its employees so that none of them get to know the customers. This has proven to be very inconvenient and unpleasant much of the time.
VANCOUVER, WASHINGTON -- For the second time I have seen someone with a "service dog" sitting in a cart. I was told by a Fred Meyer Manager that because of Washington State Law they have to allow them... it appears that the owner is more of the "service dog" since the animal has to ride in the cart.
I have a hard time believing that these carts are pulled out and cleaned once the dog has Sat in them. Am I sure I'm using a clean cart... did the dogs have worms? It is makes my stomach roll... I love dogs, but not where I may be putting my produce, bread or meat. If this is indeed something the store can stop they either need to tell the people to have their dog walk... not sit in the cart or provide special carts for them.
SHELTON, WASHINGTON -- I tried to transfer a medication from the Lacy pharmacy to the Shelton pharmacy, it had one refill left. The pharmacy aid told me there would be no problem, I gave her the RX number and she told me she would try to call me back, but they were very busy. She called me back in five minutes and said that they had called my doctor because I had no refills. I know I had a refill because I only had the prescription filled once and my doctor always give me a refill.
I called the Lacy pharmacy and they told me I had a refill left and there shouldn't be a problem. I wonder if the Shelton pharmacy was going to try to use my refill for themselves and have a nice time getting high on my controlled substance.
RENTON, WASHINGTON -- My husband and I are moving from WA to AZ and needed a debit card or prepaid card to pay for our truck. We purchased specific Fred Meyer Prepaid Visa cards to pay for the truck. Please understand that we are talking hundreds of dollars which we set aside for the truck. We did not read the terms and conditions for this card, but my issue is that Fred Myers would not refund my money as I was unable to use these cards for our truck due to Fred Meyer's charging a 15% hold on ONLY money used toward renting vehicles. We did not budget for this. We talked with the sales representative and manager and they would not refund the cards although they were unused.
We called the number on the card and the representative told us we agreed to the terms and conditions when activating the card. THE ISSUE is when buying a prepaid Visa at Fred Meyers... All sales are final, so no refund even if unopened. And even without activating my card... If I disagreed with these terms and conditions... I would have to wait for them to refund my money and I can't get an in-store refund. So I am now out hundreds of dollars and am forced to purchase another prepaid card to cover this 15% of my rental truck charge... Very disappointed right now. :(