MILWAUKIE, OREGON -- While shopping this afternoon for a pair of Keds, I wanted to pick up a new release (since I had a gift certificate to spend) so we went to the electronics dept. On the DVD wall, under "new releases" I found the movie Red. It was $29.99 but said "special edition" so what the heck. After dinner and feeding the dogs, I pushed the package up out of the cardboard cover and took off the wrapper. Only to find the front of the "actual" container identified the movie as a Blue Ray disc. Nowhere on the front or back of the cardboard cover did it identify itself as Blue Ray. The only way to identify this as a Blue Ray movie was the small emblem on the spine of cover.
My husband and I went back to Fred Meyer and explained we pulled the movie from the DVD section. The customer service lady was very nice and agreed that it was almost impossible to determine this was a Blue Ray disc. She called the manager over to discuss as I simply wanted to trade straight across for a DVD of the same movie. I didn't care about the cost, I just wanted to watch the movie tonight (I don't own a Blue Ray player). The manager looked at the movie and stated that Blu Rays come in a box of "this size" (standing the cover as example). Keep in mind there is maybe a 1/4 inch difference in the box size between DVD and Blu Ray.
He also was the first person to actually open the box itself. He kept going back to the fact that I had taken off the wrapper. After I explained that all I wanted to do is trade for a DVD of the same movie, he stated the Oak Grove store never received any DVD copies, only Blu Ray. My husband then explained that he just confirmed the store had mixed up the Blu Rays with the DVDs. The Blu Rays were kept on a separate wall. The manager stated all "new release" Blu Rays and DVDs are mixed together. My husband stated they really do need to separate them and create a new release section for each type of movie.
The Manager kept saying all movies are together under new releases. Nothing he can do, but maybe we can just sell the Blue Ray. Needless to say, we left less than satisfied and will never again buy a movie from any Fred Meyer store again. I caution you all and advise you to be certain you review your purchases carefully as Fred Meyer does not care. It is buyer beware when dealing with Fred Meyer.
LYNNWOOD, WASHINGTON -- I was so excited to see a great sale on pork chops advertised in the "grand re-opening" sales flier for my local Fred Meyer. Although I do not generally shop at Fred Meyer, this coupon for boneless pork chops for 88 cents per pound caught my eye. I struggle to find enough money to feed my family so I decided it was worth going to the store to shop for my pork chop dinner there. I also took the sales flier to my parents and they decided to make the trek over there with me.
When I arrived in the meat department and found the packs of pork chops a bunch of shoppers were huddled around it. I figured the crowd was due to the great deal on meat, but then I noticed a small note on the refrigeration case apologizing for a "misprint". Basically they were not offering the pork chops for 88 cents per pound but $2.50 per pound!!!! How is that a misprint? The numbers aren't even the same. Clearly it was just a ploy to get people in the door. Everyone was clearly as upset as I was. Several shoppers said we should get some signs and protest the false advertising.
I finally went and found a meat department employee and asked if they would honor the coupon that I had brought from home. I got the snide remark "it's half off the regular price of $5.00 per pound, what more do you want?" with a laugh. I said what I would like is for Fred Meyer to honor its own sales flier since this mishap is clearly not my fault but the store's. She walked away like I was the one who was crazy.
Needless to say, I did not buy the pork chops nor any other meat. I wouldn't have bought anything at all except I brought my parents with me and they needed a couple of things. All in all I will not be back, highly disappointed with the false advertising and lack of integrity of the Fred Meyer store.
TWIN FALLS, IDAHO -- I visited the Twin Falls, Idaho store on 1/9/08 and purchased (3) 2 pack light bulbs that were clearly marked for $3.99 each. Upon check out the cashier (Kelli) rung them up at $7.99 each. After I notified "Kelli" that the price was advertised for $3.99 she said I had to go talk to the manager to fix the price. I had already swiped my credit card, so she took the merchandise and dumped it on the "u-scan" managers desk and left.
The "manager" a young 19-ish looking "Coby" asked what the problem was and I explained. After trying to call anyone to look up the price, he told me they were mismarked. I then stated that the sign and the SKU numbers matched and he said the associate could not find the item. I told "Coby" that I would like the price advertised... He sat there for almost 60 seconds hoping I would just take the bulbs and leave.
He then suggested that I go back to the bulb aisle and confirm the price, I told him to please have an associate meet me there. When I returned to the bulb aisle an associate confirmed the price at $3.99 and told me to tell the manager "we found the price". I refused and said, "you need to call and confirm." When I reached the "manager," I said, "did she call you?" and he said "no".
I told him we found the item and it was marked as $3.99. He said, "I don't know how to credit this, I have to call my manager". Since this is getting so long... 20 minutes later the manager credited my card and charged me the correct price. The female manager (I could not see her name tag) was also very gruff and had no service skills.
Terrible customer service. I will share this story with anyone who has experienced such service. I must say I am from Portland, OR (Home of Fred Meyer) and they are the finest store in the Portland area. How does a corp. allow such terrible service from associate to PIC to manager?
GRANTS PASS, OREGON -- After receiving the paper last night I noticed that that the wicker hampers and chests that I bought a few days ago were on sale for 50% off. So while I was shopping at Fred Meyer this afternoon I went to customer service and asked her if the store did adjustments for things bought prior to a sale, she said "yes", and I asked her if I needed to bring the wicker in and she said "no just the receipt".
So after dinner I went back to town with my receipt that totaled $108.96. I figured for that amount it was worth my time and gas, but boy was I wrong. The guy at customer service told me that I had to bring everything back, get my refund, and then repurchase them. He told me that the Lady that told me I only needed my receipt did not know what she was talking about. Then he called the night manager and told him the story, and he agreed with what the guy told me and not what I was told earlier. They made me feel like I was trying to pull a fast one. Oh they did say that they would inform the lady of her wrong answer to me.
So needless to say I am out what I feel was rightfully mine. I was so upset when I left the store I almost went home and packed up the $225.00 worth of groceries I had bought earlier, but I had cooked dinner and used some of them and it was getting very late. Please do send this to Fred Meyers and tell them not to choke on my money when they go to the bank. Even though I don't like shopping at Walmart I will be doing just that. At least they have never treated me crappy.
GRESHAM, OREGON -- My dad called in an Rx that requires the doctor's authorization to refill. It took two full days, and a lot of calls to the pharmacy and Dr.'s office, before they got the authorization and when it came the pharmacy called and said it would be ready in an hour. An hour later I went to the pharmacy and was told it would be ready in a few minutes, they were filling it now. Several people came in and was told their Rx's were being filled and asked to wait, while I waited. Over an hour later I stepped out to get a candy bar.
When I turned around the gate was closed. I got very angry and told them how long I had been waiting, then get closed out of the gate. They had not locked it and told me to come in. The Rx was immediately filled with apologies but I believe this to have been a deliberately rude delay because my dad had made so many calls trying to get the refill. This pharmacy rotates its employees so that none of them get to know the customers. This has proven to be very inconvenient and unpleasant much of the time.
VANCOUVER, WASHINGTON -- For the second time I have seen someone with a "service dog" sitting in a cart. I was told by a Fred Meyer Manager that because of Washington State Law they have to allow them... it appears that the owner is more of the "service dog" since the animal has to ride in the cart.
I have a hard time believing that these carts are pulled out and cleaned once the dog has Sat in them. Am I sure I'm using a clean cart... did the dogs have worms? It is makes my stomach roll... I love dogs, but not where I may be putting my produce, bread or meat. If this is indeed something the store can stop they either need to tell the people to have their dog walk... not sit in the cart or provide special carts for them.
OAK GROVE, OREGON -- Physically Fred Meyer is a great place to shop, but the work experience has been trashed by corporate and upper management bullies. This reflects on the performance of their assets (employees) and sadly often results in POOR CUSTOMER SERVICE. Workers are terrorized by corporate goons. These jerks come in regularly to violently enforce the policy change of the moment.
There is no protection for employees from a customer or a coworker regardless of the situation. It does not exist. Managers are often bullies, the "big boss" attempted to break my hand at the warehouse. A cheap tactic in a lame attempt to get a coworker terminated. His friend physically assaulted me for several minutes, weeks later, but was not terminated. Both incidents happened only because I am small in stature. On a store level a manager told me "I don't have time for this" when I informed a customer was threatening to attack me.
Hating a company like Fred Meyer is unintelligible. It looks great on paper, and the store has quite the variety. The problem is that the subculture of its leadership is rotten, nasty, and scandalous in almost every instance. The only way to change this is to ask for help. I have many, many more incidents to write of, but all I ask from readers is to shop elsewhere. Please.
EUGENE, OREGON -- At Fred Meyers gas at 3333 W. 11th Eugene Oregon 97402 I handed them my debit card and asked for $20 gas. My first purchase of the day. I checked my bank balance soon after and it was off by over $100! Fred Meyers gas, instead of keying in $20 has a default set at $125. They froze $125 dollars from my account with no warning and no authorization to do so. Now I have to wait two or three days before I get the money back. The very idea that you could have every cent that you have frozen for $20 gas is frightening and must be stopped immediately.
SHELTON, WASHINGTON -- I tried to transfer a medication from the Lacy pharmacy to the Shelton pharmacy, it had one refill left. The pharmacy aid told me there would be no problem, I gave her the RX number and she told me she would try to call me back, but they were very busy. She called me back in five minutes and said that they had called my doctor because I had no refills. I know I had a refill because I only had the prescription filled once and my doctor always give me a refill.
I called the Lacy pharmacy and they told me I had a refill left and there shouldn't be a problem. I wonder if the Shelton pharmacy was going to try to use my refill for themselves and have a nice time getting high on my controlled substance.
RENTON, WASHINGTON -- My husband and I are moving from WA to AZ and needed a debit card or prepaid card to pay for our truck. We purchased specific Fred Meyer Prepaid Visa cards to pay for the truck. Please understand that we are talking hundreds of dollars which we set aside for the truck. We did not read the terms and conditions for this card, but my issue is that Fred Myers would not refund my money as I was unable to use these cards for our truck due to Fred Meyer's charging a 15% hold on ONLY money used toward renting vehicles. We did not budget for this. We talked with the sales representative and manager and they would not refund the cards although they were unused.
We called the number on the card and the representative told us we agreed to the terms and conditions when activating the card. THE ISSUE is when buying a prepaid Visa at Fred Meyers... All sales are final, so no refund even if unopened. And even without activating my card... If I disagreed with these terms and conditions... I would have to wait for them to refund my money and I can't get an in-store refund. So I am now out hundreds of dollars and am forced to purchase another prepaid card to cover this 15% of my rental truck charge... Very disappointed right now. :(