KENT, WASHINGTON -- After work I visited my local Fred Meyer (a store I shop at several times a week) to pick up a couple of grocery items, hair care products, a few items of clothing, etc.
I chose to stand in (the often very long) line rather than use the u-scan as the female that is usually there manning them never fails to be rude to me. When using them in the past; I once accidentally stepped in her path, I move out of her way and apologize with a smile only to be referred to as a ** under her breath. Another time, I had the audacity to use the cash-back feature on the pin pad. When I approached her with my receipt to obtain MY cash, she rudely told me that she was not a bank and suggested the next time I "ask her first before assuming I can withdrawal money"!
On this day, I stood in line, then when I got to the belt, I unloaded my items then started flipping through a magazine while awaiting my turn. Unfortunately, she was promoted to cashier but since my items were already unloaded I decided to stay in that line. She was ringing up a young family and there were 3 teenaged boys were in front of me when I heard "Hey". I didn't look up as I didn't think anyone was referring to me. I heard it again and one of the boys tapped me to tell me she wanted my attention. I looked up and she handed me the closed sign, with a curt "put this over there" (there was another man behind me). I did as I was instructed then went back to the magazine.
As she rang up the young men, I heard "Is this on WIC?" Again, I didn't look up as I assumed she was talking to someone else. She repeated herself, this time, louder and sounding more frustrated so I looked up out of curiosity to see who she was taking to so rudely. When I looked up, I noticed the 3 young men and the cashier staring at me, all waiting for me to answer.
I was completely humiliated (before everyone assumes I am snobby please understand, I use the word humiliated because of the disgust in her tone and the manner in which she chose to ask such a question - loudly and in front of several people and it wasn't even my turn to be rang up - one of which anyone would feel the same). I responded, with equal disgust in my tone with a curt "no!" then went back to my magazine. When it was my turn to be rang up, I asked her why she asked that and she responded "all WIC mothers buy the same things". Said things, I assume, was my milk and Apple Jacks (the only food items I had among a bill that totalled $286).
I've let this female ruin my day many times simply because I didn't want to put forth the effort to complain but I feel I need to finally say something. Unfortunately, the location of this store is very convenient but I will definitely make sure to never have to deal with her again!
MILWAUKIE, OREGON -- While shopping this afternoon for a pair of Keds, I wanted to pick up a new release (since I had a gift certificate to spend) so we went to the electronics dept. On the DVD wall, under "new releases" I found the movie Red. It was $29.99 but said "special edition" so what the heck. After dinner and feeding the dogs, I pushed the package up out of the cardboard cover and took off the wrapper. Only to find the front of the "actual" container identified the movie as a Blue Ray disc. Nowhere on the front or back of the cardboard cover did it identify itself as Blue Ray. The only way to identify this as a Blue Ray movie was the small emblem on the spine of cover.
My husband and I went back to Fred Meyer and explained we pulled the movie from the DVD section. The customer service lady was very nice and agreed that it was almost impossible to determine this was a Blue Ray disc. She called the manager over to discuss as I simply wanted to trade straight across for a DVD of the same movie. I didn't care about the cost, I just wanted to watch the movie tonight (I don't own a Blue Ray player). The manager looked at the movie and stated that Blue Rays come in a box of "this size" (standing the cover as example). Keep in mind there is maybe a 1/4 inch difference in the box size between DVD and Blue Ray.
He also was the first person to actually open the box itself. He kept going back to the fact that I had taken off the wrapper. After I explained that all I wanted to do is trade for a DVD of the same movie, he stated the Oak Grove store never received any DVD copies, only Blue Ray. My husband then explained that he just confirmed the store had mixed up the Blue Rays with the DVDs. The Blue Rays were kept on a separate wall. The manager stated all "new release" Blue Rays and DVDs are mixed together. My husband stated they really do need to separate them and create a new release section for each type of movie.
The Manager kept saying all movies are together under new releases. Nothing he can do, but maybe we can just sell the Blue Ray. Needless to say, we left less than satisfied and will never again buy a movie from any Fred Meyer store again. I caution you all and advise you to be certain you review your purchases carefully as Fred Meyer does not care. It is buyer beware when dealing with Fred Meyer.
LYNNWOOD, WASHINGTON -- I was so excited to see a great sale on pork chops advertised in the "grand re-opening" sales flier for my local Fred Meyer. Although I do not generally shop at Fred Meyer, this coupon for boneless pork chops for 88 cents per pound caught my eye. I struggle to find enough money to feed my family so I decided it was worth going to the store to shop for my pork chop dinner there. I also took the sales flier to my parents and they decided to make the trek over there with me.
When I arrived in the meat department and found the packs of pork chops a bunch of shoppers were huddled around it. I figured the crowd was due to the great deal on meat, but then I noticed a small note on the refrigeration case apologizing for a "misprint". Basically they were not offering the pork chops for 88 cents per pound but $2.50 per pound!!!! How is that a misprint? The numbers aren't even the same. Clearly it was just a ploy to get people in the door. Everyone was clearly as upset as I was. Several shoppers said we should get some signs and protest the false advertising.
I finally went and found a meat department employee and asked if they would honor the coupon that I had brought from home. I got the snide remark "it's half off the regular price of $5.00 per pound, what more do you want?" with a laugh. I said what I would like is for Fred Meyer to honor its own sales flier since this mishap is clearly not my fault but the store's. She walked away like I was the one who was crazy.
Needless to say, I did not buy the pork chops nor any other meat. I wouldn't have bought anything at all except I brought my parents with me and they needed a couple of things. All in all I will not be back, highly disappointed with the false advertising and lack of integrity of the Fred Meyer store.
SEATTLE, WASHINGTON -- I work for King county I assist a disabled, deaf amputee. He has very little support and few funds. I've been shopping for him for the last five years. I receive a check from King County and I take care of the gentleman's shopping. He also receives some state funds on a debit card. The debit card has been read as zero funds that last three times I've used it. After running it again it has shown sufficient funds. I explained this to the employee who called a manager over and both said it had no funds - which I explained was not possible as last week when the same thing occurred it was run again and had 58 dollars on it and less than 8 was used.
Every time I shop I am looked at with suspicion and the manager is called over to look over the check and ask for ID. I've learned to tell them it's a slash five and they look at me like it's their first day. Tonight I was told the card had one dollar on it and the check could not be accepted as the check was written to client before crossed off (initialed and filled out to Fred Meyer) So the client - did I mention he's deaf and is missing a leg and is mentally handicapped? Yeah that guy he's got no food this week.
Every week I go through this song and dance and holding up the line -but this week perhaps because it was near closing time they chose to let the food in the cart rot rather than go to the trouble to work through their incompetence. Can you not develop a better system to manage a dynamic that's been occurring consistently for the last five years?
I had a very unpleasant experience this evening shopping at Fred Meyers. Many items were on sale, and my husband and I picked up extra quantities to take advantage of the reduced prices. At the cash register, we unloaded our groceries and other items on the belt. The cashier began to ring up our purchases. A friend saw me and walked over to talk for a moment. My husband paid for the items with his credit card. As my friend left, I heard the cashier saying, "Oh, I feel like such a dolt. I forgot to scan your coupons. You'll have to take them over to customer service."
I had planned our shopping trip for the time between work and the start of a favorite TV show. Instead of going home after shopping, however, we stood in line at customer service for 15 minutes. When it was finally our turn, it took another 15 minutes for the full process of crediting us for the $4.67 we'd been overcharged. When we got done with all of that, and we were walking out of the store, I looked over the receipt at the remaining charges. It has been my experience, unfortunately, that sale items are frequently rung up at the full price at Fred Meyers. I usually try to carefully watch the prices being rung up as the cashier does his or her job.
I hadn't watched this time, and sure enough, the 4 skeins of yarn I had purchased for about $23.00 had not been charged at the 20% off advertised in large signs in the craft department. We'd still been ripped off for at least $4.60 even though we'd spent an extra half hour getting reimbursed for coupons that hadn't been scanned.
Several years ago I boycotted Fred Meyers for six months because this kind of experience is not at all unusual. It has been my observation that when I buy a lot of items, and some of them are supposed to be on sale, at least one or two items will always be charged at the non-sale price. This is not the cashier's fault. I object to being overcharged, and I object to having to watch like a hawk to make sure it doesn't happen. I resent even more the embarrassment of having to ask the cashiers, overworked and underpaid though they are, to correct the errors when I catch them before the final total is rung. Fred Meyers, as a national chain, really needs to do better.
TWIN FALLS, IDAHO -- I visited the Twin Falls, Idaho store on 1/9/08 and purchased (3) 2 pack light bulbs that were clearly marked for $3.99 each. Upon check out the cashier (Kelli) rung them up at $7.99 each. After I notified "Kelli" that the price was advertised for $3.99 she said I had to go talk to the manager to fix the price. I had already swiped my credit card, so she took the merchandise and dumped it on the "u-scan" managers desk and left.
The "manager" a young 19-ish looking "Coby" asked what the problem was and I explained. After trying to call anyone to look up the price, he told me they were mismarked. I then stated that the sign and the SKU numbers matched and he said the associate could not find the item. I told "Coby" that I would like the price advertised... He sat there for almost 60 seconds hoping I would just take the bulbs and leave.
He then suggested that I go back to the bulb aisle and confirm the price, I told him to please have an associate meet me there. When I returned to the bulb aisle an associate confirmed the price at $3.99 and told me to tell the manager "we found the price". I refused and said, "you need to call and confirm." When I reached the "manager," I said, "did she call you?" and he said "no".
I told him we found the item and it was marked as $3.99. He said, "I don't know how to credit this, I have to call my manager". Since this is getting so long... 20 minutes later the manager credited my card and charged me the correct price. The female manager (I could not see her name tag) was also very gruff and had no service skills.
Terrible customer service. I will share this story with anyone who has experienced such service. I must say I am from Portland, OR (Home of Fred Meyer) and they are the finest store in the Portland area. How does a corp. allow such terrible service from associate to PIC to manager?
GRANTS PASS, OREGON -- After receiving the paper last night I noticed that that the wicker hampers and chests that I bought a few days ago were on sale for 50% off. So while I was shopping at Fred Meyer this afternoon I went to customer service and asked her if the store did adjustments for things bought prior to a sale, she said "yes", and I asked her if I needed to bring the wicker in and she said "no just the receipt".
So after dinner I went back to town with my receipt that totaled $108.96. I figured for that amount it was worth my time and gas, but boy was I wrong. The guy at customer service told me that I had to bring everything back, get my refund, and then repurchase them. He told me that the Lady that told me I only needed my receipt did not know what she was talking about. Then he called the night manager and told him the story, and he agreed with what the guy told me and not what I was told earlier. They made me feel like I was trying to pull a fast one. Oh they did say that they would inform the lady of her wrong answer to me.
So needless to say I am out what I feel was rightfully mine. I was so upset when I left the store I almost went home and packed up the $225.00 worth of groceries I had bought earlier, but I had cooked dinner and used some of them and it was getting very late. Please do send this to Fred Meyers and tell them not to choke on my money when they go to the bank. Even though I don't like shopping at Walmart I will be doing just that. At least they have never treated me crappy.
EUGENE, OREGON -- At Fred Meyers gas at 3333 W. 11th Eugene Oregon 97402 I handed them my debit card and asked for $20 gas. My first purchase of the day. I checked my bank balance soon after and it was off by over $100! Fred Meyers gas, instead of keying in $20 has a default set at $125. They froze $125 dollars from my account with no warning and no authorization to do so. Now I have to wait two or three days before I get the money back. The very idea that you could have every cent that you have frozen for $20 gas is frightening and must be stopped immediately.
ALBANY, OREGON -- I have gone into Fred Meyer stores from Eugene, Springfield, Albany, Corvallis and the carts in the stores seam to not have maintenance done to them. Wheels have a flat spot on them which makes them bumpy and the batteries to go died faster. There are holes in the control handle area so a person can stick a finger in them. Batteries are died because the cart staff is not making sure the carts are plugged in.
I rode one the other day that went from stop to fast and no happy in between spot and a flat spot on the tire and when I was done shopping I felt sea sick. I spend $100.00 in your store when I go there but if this keeps up I will be going to Walmart where they are keeping their carts up for their shoppers. Please get a six month program to check these carts out for if I can't get around in your store I will have to go somewhere else. I am not the only one who has said this.
I do love to shop at your store but my life has changed as to how I get around. I know that the carts are a convenience for us to use but you did put them there for us to use and all I ask please keep up on changing out bearings, wheels, electric cords that are frayed, died batteries or those that don't hold a charge. Thank You.
OAK GROVE, OREGON -- I was returning bottles and cans with my children that they had collected from neighbors for money to go to camp... I was told by a younger employee named ** that I had too many cans and bottles and that I would have to go to the back of the line while another customer that had been waiting went ahead of me. I said "O. K., no problem" and let the other customer go ahead of me even though I only had about 20 or 30 bottles to go. The next customer was VERY slow but I waited patiently while he did his bottles. When he was done, I went back to work and quickly finished my returns.
We had quite a few returns that needed a hand count, so we let ** know and she said something that I couldn't hear and kept on doing other things. I waited patiently and after a few minutes asked again for her to count our cans. At that she replied that we had too many cans and she wasn't going to count them. I said,"oh...really?" I have NEVER had an employee act that way toward me. Most of the people I've worked with at F. M. have been helpful. I don't believe that an employee at ANY store should be treating customers in such a way.
One minute of her precious time would have made the difference between a happy customer and an upset customer. And by the way, I have NEVER posted a complaint about anyone before!