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41 Reviews & Complaints

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Ride on Carts and Lack of Maintenance
Posted by Timeast2000 on 08/22/2012
ALBANY, OREGON -- I have gone into Fred Meyers stores from Eugene, Springfield, Albany, Corvallis and the carts in the stores seam to not have maintenance done to them. Wheels have a flat spot on them which makes them bumpy and the batteries to go died faster. There are holes in the control handle area so a person can stick a finger in them. Batteries are died because the cart staff is not making share the carts are plugged in.

I rode one the other day that went from stop to fast and no happy in between spot and a flat spot on the tire and when I was done shopping I felt sea sick. I spend $100.00 in your store when I go there but if this keeps up I will be going to Walmart where they are keeping their carts up for their shoppers. Please get a six month program to check these cars out for if I can't get around in your store I will have to go somewhere else. I am not the only one who has said this.

I do love to shop at your store but my life has changed as to how I get around. I know that the carts are a convenience for us to use but you did put them there for us to use and all I ask please keep up on changing out bearings, wheels, electric cords that are fraid, died batteries or those that don't hold a charge. Thank You

     
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Posted by FoDaddy19 on 2012-08-22:
Please understand they offer these carts as courtesy. It's not something they legally obligated to do. So it's no big suprise that upkeep on the carts isn't high on their priority list. If you are unsatified with the the carts they provide for you, you can either bring your own, or do as you suggested and simply shop elsewhere.
Posted by BigAl on 2012-08-22:
Even if the carts are there as a courtesy they have an obligation to make sure they are safe. From the OPs comments they are not safe to use.
Posted by trmn8r on 2012-08-22:
There is no convenience or courtesy if carts aren't maintained. The rub for stores is upkeep on these is expensive. If they are going to provide them, they need to budget for maintenance. At the stores I shop at, these carts are kept in good shape from what I can tell.
Posted by Elmira on 2012-08-22:
What did the store manager say when you spoke to him/her about it?
Posted by Starlord on 2012-08-27:
I need to use their Smart Karts, but I guess I understand the problem where many people don't. When you use a cart, do you plug it back in when finished? Do you ride it out into the parking lot in the rain or leave them sitting in the parking lot? Most of the time, problems with the carts are not the fault of the store staff. You can thank your inconsiderate, ignorant fellow shoppers for the treatment of the carts that borders on vandalism.
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Rude, Lazy Employee at Fred Meyer Oak Grove
Posted by Smvick1 on 07/10/2012
OAK GROVE, OREGON -- I was returning bottles and cans with my children that they had collected from neighbors for money to go to camp... I was told by a younger employee named Jackie that I had too many cans and bottles and that I would have to go to the back of the line while another customer that had been waiting went ahead of me. I said "O. K., no problem" and let the other customer go ahead of me even though I only had about 20 or 30 bottles to go. The next customer was VERY slow but I waited patiently while he did his bottles. When he was done, I went back to work and quickly finished my returns.

We had quite a few returns that needed a hand count, so we let Jackie know and she said something that I couldn't hear and kept on doing other things. I waited patiently and after a few minutes asked again for her to count our cans. At that she replied that we had too many cans and she wasn't going to count them. I said,"oh...really?" I have NEVER had an employee act that way toward me. Most of the people I've worked with at F. M. have been helpful. I don't believe that an employee at ANY store should be treating customers in such a way.

One minute of her precious time would have made the difference between a happy customer and an upset customer. And by the way, I have NEVER posted a complaint about anyone before!
     
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Posted by onlooker on 2012-07-10:
What did the manager of the store say when you told them what happened.
It sounds like the employee was way out of line - but maybe the recycling is not part of the store's work but an outside unit - so the worker donates time when they can - to help count.
If the refund comes from cans they did not sell - perhaps they don't like the idea of big returns.
But next time getting the manager in on the camp idea for the returns, warning them you are coming in might be a safer bet. To bad your kids did not get an immediate feel good about their work, if you need to bring back 20 cans/bottles a day - have your kids bring them back and do it incrementally....
Posted by frak on 2012-07-10:
This is outrageous.
Posted by trmn8r on 2012-07-10:
It's hard to know the dynamic, because the reader was not there. It sounds like there were a lot of cans/bottles in your return, if you had "only 20 or 30 to go."

As to what Jackie was doing and what she should be doing, and how to handle a bulk job that comes in the door, I don't know. Perhaps speaking with a manager to describe what happened and who could then set Jackie straight if needed would be in order.
Posted by CowboyFan on 2012-07-10:
As TRMN8R said, it is hard to tell without a count of the total number of cans/bottles brought in. Bringing in 38 cans is one thing, but 380 cans would be another. These stores are really not set up for mass redemption. Perhaps there would be another place to take them, or speak to the manager before bringing them in so as to find the best time to do so.
Posted by biomajor on 2012-07-10:
I was wondering what Fred Meyer has to do with cans/bottles because around here, Fred Meyer is a jewelry store so I looked them up. It's a Kroger LOL I feel stupid
Posted by copper_works_ on 2012-07-10:
I'd say Fred Meyer would be a large store.

"No need to worry about finding takers for the recyclables. The law now requires stores of 5,000 square feet or more to accept bottles and cans of all sizes for each type of beverage sold, including brands they don’t sell. Stores may, however, place limits on the number of returns per person per day: 50 cans or bottles per person per visit for smaller stores, 144 for larger retailers."

http://www.bottlebill.org/news/articles/2009/OR-1-7-AWelcomeToast-ed.htm

Posted by GenuineNerd on 2012-07-11:
Fred Meyer is a "supercenter" type chain that operates primarily in the Pacific Northwest. Kroger also operates jewelry stores under the Fred Meyer name.
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Corporate Bullies
Posted by Lucasdayton on 04/19/2012
OAK GROVE, OREGON -- Physically Fred Meyer is a great place to shop, but the work experience has been trashed by corporate and upper management bullies. This reflects on the performance of their assets(employees)and sadly often results in POOR CUSTOMER SERVICE. Workers are terrorized by corporate goons. These jerks come in regularly to violently enforce the policy change of the moment.

There is no protection for employees from a customer or a coworker regardless of the situation. It does not exist. Managers are often bullies, the "big boss" attempted to break my hand at the warehouse. A cheap tactic in a lame attempt to get a coworker terminated. His friend physically assaulted me for several minutes, weeks later, but was not terminated. Both incidents happened only because I am small in stature. On a store level a manager told me "I don't have time for this" when I informed a customer was threatening to attack me.

Hating a company like Fred Meyer is unintelligible. It looks great on paper, and the store has quite the variety. The problem is that the subculture of its leadership is rotten, nasty, and scandalous in almost every instance. The only way to change this is to ask for help. I have many, many more incidents to write of, but all I ask from readers is to shop elsewhere. Please.
     
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Posted by trmn8r on 2012-04-19:
"Physically Fred Meyer is a great place to shop"

If this statement is true, I am having trouble reconciling that the employees are being terrorized by upper management. That would filter down, and it would be a horrible place to shop by any measure.

You are asking shoppers to shop elsewhere based on a few personal experiences of yours. It would be easier if say a lot of customers complained about their shopping experiences, or perhaps multiple employees showed up with bruises on them. Something tangible. I'm sorry you had a bad experience, but I can't avoid Fred Meyers as you request based on this one report.
Posted by KevinTX on 2012-04-19:
Record instances, and speak to your HR person.
Posted by Blankman on 2012-05-09:
It's unfortunate, but he is absolutely right. I was treated terribly by my store director. The bosses target people and lie to there employees all the time, they try and rule by fear and intimidation. I was harrassed by my store director at least once a week. We had someone who was acting as the assistant manager for two years in my dept. She finally asked for the position, and the store director told her no. Granted I felt the assistant manager was childish and immature. However I had worse ones while I was there. Most people working there talk about each other behind there backs.

I was harrassed at least once a week by my store director. Once she accused me of picking my nose, which I find disgusting. At one of my latter meetings with her, she had another manager tell me he did not like me. there very immature and childish there. as the gentleman said, there is so much more I have to say.
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Terrible customer service.
Posted by Eileenulick on 01/18/2012
SPRINGFIELD, OREGON -- The customer service at the Springfield, Oregon store is atrocious. I don't want to single out the specific employee as this was more of a straw to break the camel's back. The employee was scowling the entire time, which, as a former employee of Fred Meyer myself, I can completely understand. The haphazard management and continual "I don't know, ask someone else" guarantees that employees are on edge.

Scowling I can deal with. It was her refusal to greet me, even after I gave a friendly "hello" that was the immediate downturn of my shopping trip. I had left two 12 packs of soda in a basket, and she snapped "this is why you're supposed to take these out of here" at me before slamming the basket onto its side to dump them out. It was my mistake to leave them in there, but that reaction was completely unnecessary and a polite "please take these out in the future" would have sufficed. The only redeeming thing she did was to scan a coupon for my purchase without my asking, and saving 50 cents was not worth the experience.

Unfortunately this is on par with the type of customer service I receive at this location. Most of the cashiers are harried and I only receive a greeting half the time I come. One cashier barely glanced at me, didn't bother to say hello, and complemented the jewelry of someone behind me before I had even paid.

There is no reason to drive across town for the chance at a slightly improved experience at another Fred Meyer store when there is a Safeway, an Albertson's, and a Winco all within a shorter distance and the prices are about the same. I'm done being treated like garbage in your stores.

     
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Posted by Alain on 2012-01-19:
Give Fred Meyer some feedback about the problems you've had at this location at http://www.fredmeyer.com/help/Pages/contact_us.aspx Be sure and mention your posting here and remind them that there are competitors where you can/will take your business. If you get a chance (and, hopefully, a response), let us know what they say.
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Treated like a shoplifter
Posted by Tobyaubol32 on 12/18/2011
I was looking at shoes and a man kept watching me, made me feel uncomfortable so I walked over to men's wear, there he was again. Everywhere I went in that store he'd follow. I ended up leaving and doubt if I will shop there again. Very rude.
     
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Posted by Molly76 on 2011-12-18:
Why do people let the security bother them? Who cares! If you know they are there, they aren't doing the job right anyway. What do you care about some security person? Go on with whatever you are doing and ignore them.

Personally, I think it is a hoot when it happens to me. I turned around and there was an eyeball peeking at me through the hole in the display case. I said in a whisper, you are really crappy at your job, and the eyeball disappeared. It really was very funny!
Posted by DebtorBasher on 2011-12-18:
LOL Molly...Ask the security guard if he'd like you to bring him a rocking chair to sit in. *Seinfeld reference*
Posted by MRM on 2011-12-18:
I loved that episode as well!
Posted by Starlord on 2011-12-18:
Great response, Molly. I have worked as an LPA, and it is a challenge, trying to surveil someone without them noticiing it. Of course, there is always the possibility that the person you saw has no connection whatsoever with the store, and just happened to be visiting the same departments as you. you need to read my book, 'Paranoia and How To Treat It By Killing Your Enemies.'
Posted by trmn8r on 2011-12-18:
Loss prevention has a job to do. If they are that conspicuous, I'd stare back until they went away. If they didn't, I'd ask if there was something I could do to help them, or it they were lost.

They can *treat* you like a shoplifter in their behavior, but they can't make you one.
Posted by Anna Molly on 2011-12-18:
How do we know this guy was even in loss prevention?
Posted by trmn8r on 2011-12-18:
Good point, Anna Molly. He could be a stalker and/or an impersonator, like our little female friend.
Posted by olie on 2011-12-18:
My first thought that this might be someone stalking you, too. I'd go to some place like "Feminine Hygiene" and see if he followed me there.
Although a good number of stores now group condoms with the feminine hygiene products.

I do have to admit that it was fun around Homecoming time. Teen.olie and I went looking for shoes for her to wear, and we saw the same father/daughter combo at the first 4 stores we hit. Shoe department in each. I suggested to Teen.olie that she and the girl could shop together, and Dad and I could grab an Orange Julius and wait for them to text when they needed cash. (If our mall had an actual food court, I might have actually been bold enough to approach the Dad. Mr.olie would have understood. I think.)
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Never Complained Before Now
Posted by Kefirladee on 05/13/2011
CLACKAMAS, OREGON -- I've never complained before about Fred Meyer. I was always happy until now.

I stopped by Fred Meyer on 82nd Drive in Clackamas, OR, went to their deli and picked out some fried chicken.

Back at home, there was this white thing barely sticking out of the coating on one of the chicken breasts. I began pulling. It was a LARGE full white feather.

I don't have any idea how this thing could have been missed?
Maybe the chicken come already coated for frying before Fred Meyer gets it? I don't know.

All I know is it turned my stomach upside down and I never want to eat a piece of chicken again.

Sorry Fred, but I won't be eating food out of your deli again.
     
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Posted by Starlord on 2011-05-13:
Here in Chehalis, WA, we have a market called Fuller's that has been in in business since 1945. We were there picking up some items for a dinner we were going to have the next night, and decided to get some fried chicken. We got 8 pieces of chicken, and weren't expecting too much. Were we wrong! The chicken was better than KFC, and world's above other fried chicken we had bought in the area. The breading was not as spicy as KFC, and the meat was tender and juicy, not dried out, as WalMart's so often is. I look forward to trying their chicken tenders.
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Rude Cashier
Posted by Kings Mama on 05/03/2011
KENT, WASHINGTON -- After work I visited my local Fred Meyer (a store I shop atseveral times a week) to pick up a couple of grocery items, hair care products, afew items of clothing, etc.

I chose to stand in (the often very long) line rather than use the u-scan as the female that is usually there manning them never fails to be rude to me. When using them in the past; I once accidently stepped in her path, I move out of her way and apologize with a smile only to be referred to as a b***h under her breath. Another time, I had the audacity to use the cash-back feature on the pin pad. When I approached her with my receipt to obtain MY cash, she rudely told me that she was not a bank and suggested the next time I "ask her first before assuming I can withdrawal money"!

On this day, I stood in line, then when I got to the belt, I unloaded my items then started flipping through a magazine while awaiting my turn. Unfortunately, she was promoted to cashier but since my items were already unloaded I decided to stay in that line. She was ringing up a young family and there were 3 teenaged boys were in fromt of me when I heard "Hey". I didn't look up as I didn't think anyone was referring to me. I heard it again and one of the boys tapped me to tell me she wanted my attention. I looked up and she handed me the closed sign, with a curt "put this over there" (there was another man behind me). I did as I was instructed then went back to the magazine. As she rang up the young men, I heard "Is this on WIC?" Again, I didn't look up as I assumed she was talking to someone else. She repeated herself, this time, louder and sounding more frustrated so I looked up out of courosity to see who she was taking to so rudely. When I looked up, I noticed the 3 young men and the cashier staring at me, all waiting for me to answer. I was completly humiliated (before everyone assumes I am snobby please understand, I use the word humiliated because of the disgust in her tone and the manner in which she chose to ask such a question - loudly and in front of several people and it wasn't even my turn to be rang up - one of which anyone would feel the same).

I responded, with equal disgust in my tone with a curt "no!" then went back to my magazine. When it was my turn to be rang up, I asked her why she asked that and she responded "all WIC mothers buy the same things". Said things, I assume, was my milk and Apple Jacks (the only food items I had amoung a bill that totaled $286).

I've let this female ruin my day many times simply because I didn't want to put forth the effort to complain but I feel I need to finally say something. Unfortunately, the location of this store is very convenient but I will definitely make sure to never have to deal with her again!
     
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Posted by PaulaJ on 2011-05-03:
Honestly? The longer you take to make a complaint about her, she is going to keep getting away with her bad behavior. I'd call and speak to her manager, she sounds like she needs to be re-trained. Also, I work in retail and would never humiliate anyone who uses WIC or food stamps by speaking loudly and rude about it, she should at least be reprimanded about that. I would give her manager a heads up.
Posted by Anonymous on 2011-05-03:
Why would you let her ruin your day? Find a store manager and express your concerns. FM is one of the few places I shop regularly because of their exceptional customer service...I really think that they care and would appreciate the feedback.

Don't take this wrong way, but posting a complaint about a business that is really only about a single employee isn't going to resolve your issue if you're not willing to address it head on.
Posted by Venice09 on 2011-05-03:
I agree with the first two posters, but I also understand why the OP is putting it off. I have never spoken to a manager about an employee and would only do it as a last resort. On the rare occasion that I am bothered by one, I notice that they are usually gone pretty quickly.

OP, if you haven't complained just because you don't want to put forth the effort, I think it's time you do. You shouldn't have to avoid certain employees in a store where you shop on a regular basis. If this has been going on for a while, I wouldn't want any longer. Please express your concerns to a manager so you don't have to dread going into a store that is convenient for you.
Posted by Anonymous on 2011-05-04:
These days, companies WANT your feedback and they make it pretty easy to do so. Im sure if you go to the fred meyer website, there is a way to send them a message about that store.
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Something here's got to be broken.
Posted by S*hink on 04/15/2011
BELLINGHAM, WASHINGTON -- I've been (trying to) refill my prescription there for the last year, and without fail, EVERY time I go there, they've 'mysteriously' lost my insurance info. Ever time I go, it's the same old woman behind the counter, saying it's the insurance company's fault, or it's my fault, it's never their fault that I have to call my insurance and get all of my info again and again b. c their computer can't seem to save anything. The old woman doing this typically treats me like a huge burden, and often asks invasive questions about why I'm on birth control pills in the first place. Usually, after about an hour of back and forth, I'm finally handed my pills, but if I'm lucky they'll hand me the wrong ones and we get to do it all over again *facepalm*

I'm going back to having my prescriptions mailed to me, this pharmacy is garbage.

     
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Posted by Skye on 2011-04-15:
There are so many other places to have prescriptions filled. The fact that you gave them a year to get it right, and they haven't, means its definately time to move on.
Posted by Venice09 on 2011-04-16:
Do you think this is happening because the prescription is for birth control pills? Don't let them mess with you. It's not their job to judge. Let them know you are taking your business elsewhere.
Posted by momsey on 2011-04-16:
Why on earth are you still going there? Definitely time to find a new pharmacy.
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Above and Beyond!
Posted by D Kraft on 03/16/2011
NAMPA, IDAHO -- I found a candle centerpiece at my local Fred Meyer store (Nampa, Idaho) that was perfect for a large fundraising event I was working on for my employer. They were beautiful and on sale! The problem was that the store only had three and I needed approximately 75 of them. Julia the store Director went above and beyond to make this happen. She and her employees scoured every Fred Meyer in and out of the state and I had all 75 of my centerpieces in time for the event. These fragile centerpieces were shipped from all over to my local store at no extra charge and the sale price was honored!

This is great customer service!!! Thank you Julia and crew!
     
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Posted by Anonymous on 2011-03-16:
Wow..That is GREAT customer service!

I love Freddy's too...thanks for posting! I hope you take the time to send a personal thank you note, Julia definitely deserves it.
Posted by Anonymous on 2011-03-16:
Wow! Now that's going above and beyond!
Posted by Anonymous on 2011-03-16:
I'm a fan too.
Posted by Anonymous on 2011-03-16:
Drop a line to corporate and let them know. It will be documented in the employee's permanent files. I recently sent complimentary feedback to the FM corp. they responded and let me know that my feedback was noted and entered into the employee's file.
Posted by DebtorBasher on 2011-03-16:
That's great! Usually when a customer asks for something like that, they are told, 'We only have whatever is on the shelf' and they don't even check in the stock room (I'm talking about other stores, not Fred Meyer)... I hate when I get that answer...
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Physical threat by store manager
Posted by Inde on 02/27/2011
ISSAQUAH -- We went to the Issaquah store to return an item based on their customer service's advice that we could return it within 6 months of purchase. The assistant store manager not only refused to honor it, but threaten to throw me out of the store when I asked to talk to the store manager or someone who is willing to help me. This is by far the most horrible customer service experience I have ever had.

DO NOT SHOP AT FRED MEYER. THEY DON'T CARE ABOUT CUSTOMERS, THEY JUST WANT YOUR MONEY!
     
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Posted by raven2010 on 2011-02-27:
from their website:
How long after buying something can I return it?
Returns from our Home Electronics or Shoe Departments must be made within 30 days.
Returns from all other departments must be made within 6 months.

Did you try to return eletronics or shoes??

http://www.fredmeyer.com/MyFredMeyer/Pages/returns_policy.aspx
Posted by Ytropious on 2011-02-27:
I was just going to look up the policy too. Seems maybe the worker thought everything was 6 months, but everything is except electronics. Did you buy an electronic item? Was the item in original box or used up? That could also be why they said no...
Posted by Skye on 2011-02-27:
What did you try to return? Why have you left that part out, because I think it would clearly help others.
Posted by CrazyRedHead on 2011-02-28:
I would have loved to been a fly on the wall to see what really happened.
Posted by jktshff1 on 2011-02-28:
Ditto to what were you returning? That is an important item left out of the complaint.
Posted by Anonymous on 2011-02-28:
What was the item you were trying to return? I shop at this location all the time, one of the reasons I continue to go back again and again is because of the excellent customer service. I'm curious if you were trying to return an item that did not fall under the 6 month return period and then got upset when you were told no.
By the way...ALL stores want your money.
Posted by jktshff1 on 2011-02-28:
jc, vh
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