Frontier Airlines - Page 2

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1.3 out of 5, based on 16 ratings and
44 reviews & complaints.

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Three Different Fios Billing Employees Can't Resolve a Simple Glitch
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Rating: 1/51
FORT WAYNE, INDIANA -- A door to door Frontier representative offered to reduce our bill. She did by getting rid of half of the TV stations we watch! Calls to Frontier techs transferred me to billing. After a half an hour, the employee said he got it straightened out "but needed to have his supervisor" OK it. Nothing changed. Another call to another billing person, promising to resolve the problem with his supervisors OK. Nothing happened. Calls to the 1st employee's extension went unanswered. Another call, another employee who supposedly hand carried the order to a technician to fix the problem. The technician "wasn't in, but they will get the order in the morning."

I am about ready to drive to the Frontier office and ask for the head honcho who has ignored all requests for a signature so this can get resolved.
     
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Abandon All Hope
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Rating: 1/51
KEYSER, WEST VIRGINIA -- Frontier is one of those companies that know you have no allternatives and they take advantage of it. We started 3 years ago and things went downhill from day one. The internet service BARELY scratches 1.5 Mb and that's on a high note. A high note that is like a legendary once in a lifetime note. The regular speed is so low going with one of those unidentified connections you pick up is faster and they refuse to admit they even have a problem.

The service end fee is ungodly and its not worth it. If you have ANY bloody alternatives then take them. Stay away from this company.
     
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Wrongfull Billing Practice
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Rating: 1/51
IDAHO -- On a calling plan that was fine until this year. Frontier started billing me late fees on my calling plan, they said they could not give me an exact monthly bill because taxes change month to month. They said the only way to correct this was to let them do their auto deduction from my bank. Well this was a flat lie. They personally changed the taxes a bit to gain a late fee.

I complained two months ago to the FCC about this practice. My phone bill is supposed to be set at a certain price every month for unlimited long distance.

Frontier knows I live in a rural area with no cell phone service. They stared this scam this year, before this my bill was set for the same amount every month.
     
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Rotten Service Consistently
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Rating: 1/51
OWOSSO, MICHIGAN -- Set appointment time for installation no show/ no call. After being on ignore for several minutes, transferred numerous times. Then was told had to call different number. When we got a hold of them, we were told we were set up for self install and a box was mailed to us. We received no box. And why would they have set a time with us for if we were doing it ourselves???

Had to argue with them to get someone out to self install. Then he came with a lousy attitude towards us. Next salesmen from Frontier came to house to sell us internet. We told them we already had it, they said they could beat the rate. We spent over an hour with them while they made calls. Now our bill is higher than it was originally. No explanation.
     
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Alain on 09/28/2012:
You can make an official complaints about this via http://www.fcc.gov/complaints and http://www.ftc.gov/bcp/index.shtml
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Never Mails My Phone Bill Out.
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Rating: 1/51
JEDDO, MICHIGAN -- I am so fed up with this company. They have not sent me a bill in 4 months. I have to contact them every month and see how much my bill is. They have lost 2 checks I mailed out to pay the phone bill. I have been forced to issue a stop payment twice. I have contacted them dozens of times about this problem, But it is the same CRAP every month. I am now coming to the conclusion, That this is the most frustrating phone company I have ever dealt with. We have had problems with our internet blacking out also. They tell us our bill has been lowered, And I find out it is actually raised. I am going to dump this company, As soon as I find an alternative.
     
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madconsumer on 09/10/2012:
did you get switched to paperless billing?
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Worst phone service ever!!
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Rating: 1/51
COOKEVILLE, TENNESSEE -- We have had phone service from Frontier in Cookeville, Tn. for last 6 years and most of the time after a heavy rain the line gets loud static so it is nearly impossible to hear anyone. I put in a Magic Jack on my computer which I love (no more long distance charges and it becomes my backup line after it rains).Service techs out so many times I have lost count. Some have said part of line needs to be replaced but they don't want to do it probably because of cost issue. Most customer service reps. unhelpful at the least and sometimes just unpleasant. Now DSL goes out when it rains as well as regular line with static so now I really have a problem. They say they can't fix line unless it is acting up when service tech is here but they always send them after 1-2 days and line working when tech finally gets here. Would suggest you find out who provides phone service in area you plan to move to because I will NEVER again move into area serviced by Frontier!!!!
     
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Frontier Yahoo E-Mail Stinks
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Rating: 2/51
WILMINGTON, OHIO -- Customer service told me they switched the e-mail and combined with Yahoo to increase profit. He said so many people search Yahoo from the Frontier e-mail home page it only made sense to profit from that. Well not to me. I can get a Yahoo e-mail for free. My e-mail home page is full of ads now. I should pay less for Internet service if Yahoo e-mail is what I get. I hate the switch and I'm leaving Frontier.
     
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trmn8r on 06/07/2012:
This is interesting. I use two email accounts, on Yahoo! and one with a telecom provider. For the latter I use a third party reader, preferring not to use the telecom providers website.

I've never noticed ads on either one, though there may be a banner there somewhere. I'm always focused on the email. Maybe Frontier's arrangement with Yahoo! is more "feature rich".
buck snyder on 07/06/2012:
Frontier/yahoo is the worst e-mail that I HAVE EVER ENCOUNTERED, and this is from a retired Microsoft employee!!
Fedup on 09/06/2012:
We use Outlook mail but our service provider is Frontier. Since Frontier switched over to Yahoo mail (we were not given a choice), we still use Outlook, but we now get junk e-mail from Yahoo! We tried to unsubscribe but so far no luck. This is just a money grab by Frontier. Makes us wonder if we have any privacy rights after being sold out to Yahoo...
Robert A. on 07/20/2013:
I have had the same password on att-yahoo mail for years. I Often have had to provide that password, which is a necessary nuisance. Tonight my password was not accepted--several times. Finally they said would send a temporary password to my home address by US mail! Yahoo mail stinks. That word is not adequate. The operators of yahoo mail are effing #% and *#@.
Janet on 03/25/2014:
Since the conversion recently (Feb 2014) to Frontier Yahoo Mail, I have started receiving a lot of spam, plus emails from Yahoo sports, Yahoo shopping, etc. How did Yahoo get my personal Frontier email address that I NEVER use for shopping, newsletters, etc. I've had six friends have their Yahoo email accounts hacked in the past few months. Am I next? Also, if I use Firefox browser, there are no headers such as subject and date, so I can sort. Fortunately, I still download my emails into Microsoft Outlook, but that doesn't stop the spam or the danger that I can be hacked.
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Rotten Service
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Rating: 1/51
NEW YORK -- This has been a nightmare since the first time they called me to switch to them!! I purchased a bundle from them. After the Dish was hooked-up they lost my work order. Start all over again. New price.. MORE. Did not show up for install of phone or internet..Called customer service. New price..More I told them I wanted out of agreemen To get out of agreement it would be $420.00 early ter. of the Dish. Excalation Dept. said they would help me. New price...MORE. Would not call me back to help me. Their Personal Call Attendant Dept. refuses to return my phone calls even though they told me to call them after I received my first bill. I made two calls with no reply. This is the worse service I have ever had in 40 yrs. of doing business. Frontier phone does what they want and they don't care if you like it or not..they have you locked into an aggrement that will cost you a fortune to get out of.
     
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Alain on 05/06/2012:
You may find these web sites helpful: http://www.dos.ny.gov/consumerprotection http://www.fcc.gov/complaints and http://www.ftc.gov/bcp/index.shtml
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Early Termination Fee for a Contract Never Agreed To
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ROCHESTER, NEW YORK -- I canceled my phone service in November 2011 switching back to Verizon. Frontier bought out Verizon's residential phone service, so we switched back to our original home phone carrier. Frontier charged $156.05 for an early termination fee for a contract I (nor my husband) signed or agreed to. I have made 5 calls to Frontier customer service in which each time I was told they would sent the information to the account depart to have the early termination fee waived. I received another bill 2 weeks ago. At that point, I called and requested that my checking account information be removed from the account to prevent an automated deduction from my checking account. Today, $156.05 was debited by Frontier from my checking account. I was placed on hold for 25 minutes before calling back I received the same explanation of being account being reviewed. After 5 phone calls to Frontier's customer service department since December 2011, this is still not resolved. Each representative explained the process takes 3-5 days. Now, they have withdrawn the money from my account after I specifically called and asked them to remove my checking account information and not automatically withdraw the early termination fee.
     
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Venice09 on 01/23/2012:
We use Frontier for telephone and internet, and while the services work great, the customer service is a bit sloppy. Keep after them until they get it right.

As far as I know, we have no contract with Frontier, so I hope we aren't charged a fee if we ever cancel.

Thanks for the heads-up!
Anonymous on 01/23/2012:
You may want to file a complaint with the public utilities commission in your state. If they don't present you with a signed contract then they are way out of bounds.
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Awful
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Frontier is an awful company. They do not care how they treat people. First they were supposed to install a phone line. I was told again and again they would be out. Stayed home all day and waited for them. They never showed and they never called. I called in and I was told they would come the next day. I waited and no one called or came. I called again and I was told they would be out sometime over the next four days and I would just have to stay home in case they came. I have called and talk to them over and over. No help. I asked for an address or phone where I could contact someone higher up and was told they do not give out that information. They are rude and don't care how they treat you. I had to deal with Frontier four years ago and was treat badly then too. Their DSL is slow and does not work half the time. Stay away from them if you can.
     
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Alain on 09/10/2011:
Is there another provider in the area you can go with? Meantime, file a complaint at: http://fcc.gov/complaints and http://ftccomplaintassistant.gov
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