Frontier Airlines - Page 2

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1.3 out of 5, based on 16 ratings and
44 reviews & complaints.

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Three Different Fios Billing Employees Can't Resolve a Simple Glitch
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Rating: 1/51
FORT WAYNE, INDIANA -- A door to door Frontier representative offered to reduce our bill. She did by getting rid of half of the TV stations we watch! Calls to Frontier techs transferred me to billing. After a half an hour, the employee said he got it straightened out "but needed to have his supervisor" OK it. Nothing changed. Another call to another billing person, promising to resolve the problem with his supervisors OK. Nothing happened. Calls to the 1st employee's extension went unanswered. Another call, another employee who supposedly hand carried the order to a technician to fix the problem. The technician "wasn't in, but they will get the order in the morning."

I am about ready to drive to the Frontier office and ask for the head honcho who has ignored all requests for a signature so this can get resolved.
     
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Abandon All Hope
Posted on
Rating: 1/51
KEYSER, WEST VIRGINIA -- Frontier is one of those companies that know you have no allternatives and they take advantage of it. We started 3 years ago and things went downhill from day one. The internet service BARELY scratches 1.5 Mb and that's on a high note. A high note that is like a legendary once in a lifetime note. The regular speed is so low going with one of those unidentified connections you pick up is faster and they refuse to admit they even have a problem.

The service end fee is ungodly and its not worth it. If you have ANY bloody alternatives then take them. Stay away from this company.
     
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Wrongfull Billing Practice
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Rating: 1/51
IDAHO -- On a calling plan that was fine until this year. Frontier started billing me late fees on my calling plan, they said they could not give me an exact monthly bill because taxes change month to month. They said the only way to correct this was to let them do their auto deduction from my bank. Well this was a flat lie. They personally changed the taxes a bit to gain a late fee.

I complained two months ago to the FCC about this practice. My phone bill is supposed to be set at a certain price every month for unlimited long distance.

Frontier knows I live in a rural area with no cell phone service. They stared this scam this year, before this my bill was set for the same amount every month.
     
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Rotten Service Consistently
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Rating: 1/51
OWOSSO, MICHIGAN -- Set appointment time for installation no show/ no call. After being on ignore for several minutes, transferred numerous times. Then was told had to call different number. When we got a hold of them, we were told we were set up for self install and a box was mailed to us. We received no box. And why would they have set a time with us for if we were doing it ourselves???

Had to argue with them to get someone out to self install. Then he came with a lousy attitude towards us. Next salesmen from Frontier came to house to sell us internet. We told them we already had it, they said they could beat the rate. We spent over an hour with them while they made calls. Now our bill is higher than it was originally. No explanation.
     
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Never Mails My Phone Bill Out.
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Rating: 1/51
JEDDO, MICHIGAN -- I am so fed up with this company. They have not sent me a bill in 4 months. I have to contact them every month and see how much my bill is. They have lost 2 checks I mailed out to pay the phone bill. I have been forced to issue a stop payment twice. I have contacted them dozens of times about this problem, But it is the same CRAP every month. I am now coming to the conclusion, That this is the most frustrating phone company I have ever dealt with. We have had problems with our internet blacking out also. They tell us our bill has been lowered, And I find out it is actually raised. I am going to dump this company, As soon as I find an alternative.
     
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Worst phone service ever!!
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Rating: 1/51
COOKEVILLE, TENNESSEE -- We have had phone service from Frontier in Cookeville, Tn. for last 6 years and most of the time after a heavy rain the line gets loud static so it is nearly impossible to hear anyone. I put in a Magic Jack on my computer which I love (no more long distance charges and it becomes my backup line after it rains).Service techs out so many times I have lost count. Some have said part of line needs to be replaced but they don't want to do it probably because of cost issue. Most customer service reps. unhelpful at the least and sometimes just unpleasant. Now DSL goes out when it rains as well as regular line with static so now I really have a problem. They say they can't fix line unless it is acting up when service tech is here but they always send them after 1-2 days and line working when tech finally gets here. Would suggest you find out who provides phone service in area you plan to move to because I will NEVER again move into area serviced by Frontier!!!!
     
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Frontier Yahoo E-Mail Stinks
Posted by on
Rating: 2/51
WILMINGTON, OHIO -- Customer service told me they switched the e-mail and combined with Yahoo to increase profit. He said so many people search Yahoo from the Frontier e-mail home page it only made sense to profit from that. Well not to me. I can get a Yahoo e-mail for free. My e-mail home page is full of ads now. I should pay less for Internet service if Yahoo e-mail is what I get. I hate the switch and I'm leaving Frontier.
     
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Rotten Service
Posted by on
Rating: 1/51
NEW YORK -- This has been a nightmare since the first time they called me to switch to them!! I purchased a bundle from them. After the Dish was hooked-up they lost my work order. Start all over again. New price.. MORE. Did not show up for install of phone or internet..Called customer service. New price..More I told them I wanted out of agreemen To get out of agreement it would be $420.00 early ter. of the Dish. Excalation Dept. said they would help me. New price...MORE. Would not call me back to help me. Their Personal Call Attendant Dept. refuses to return my phone calls even though they told me to call them after I received my first bill. I made two calls with no reply. This is the worse service I have ever had in 40 yrs. of doing business. Frontier phone does what they want and they don't care if you like it or not..they have you locked into an aggrement that will cost you a fortune to get out of.
     
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Early Termination Fee for a Contract Never Agreed To
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ROCHESTER, NEW YORK -- I canceled my phone service in November 2011 switching back to Verizon. Frontier bought out Verizon's residential phone service, so we switched back to our original home phone carrier. Frontier charged $156.05 for an early termination fee for a contract I (nor my husband) signed or agreed to. I have made 5 calls to Frontier customer service in which each time I was told they would sent the information to the account depart to have the early termination fee waived. I received another bill 2 weeks ago. At that point, I called and requested that my checking account information be removed from the account to prevent an automated deduction from my checking account. Today, $156.05 was debited by Frontier from my checking account. I was placed on hold for 25 minutes before calling back I received the same explanation of being account being reviewed. After 5 phone calls to Frontier's customer service department since December 2011, this is still not resolved. Each representative explained the process takes 3-5 days. Now, they have withdrawn the money from my account after I specifically called and asked them to remove my checking account information and not automatically withdraw the early termination fee.
     
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Last minute Bait and Switch
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INDIANAPOLIS, INDIANA -- On December 7th, 2009 I purchased two tickets from Frontier Airlines, one for my father and one for myself. Even though indirect flights cost less I opted to pay more for the advantage of having a direct flight from locations that were more convenient to us. On July 20th, 2010, only four days before my flight was scheduled to take place, I received a phone call from a customer service representative from Frontier Airlines. She informed me that not only was I not going to have a direct flight, but that I was going to arrive two hours later than the originally scheduled time. To make matters worse, she said that the Airline knew of this change on March 31st, 2010, almost four months before I received any notification from them about this change. So by the time I received this notification I had no chance of shopping for a better flight for my money. Needless to say that for more than seven months Frontier Airlines has had use of the money I spent on that ticket. Even my bank would have done better than their offer to return my money now and leave me stranded at the eleventh hour without a means of getting to my destination as conveniently or on time. I was even willing to drive to another airport eight hours away and take the flight I booked my father on, but the Airline would not let me do this unless I paid the difference in ticket prices, which by this time has about doubled in price from the original purchase. The least the Airline should do, for the inconvenience, is to let me go with that option at no extra charge, which is still an eight hour drive for me, the reason that I chose not to take that option in the first place. But at least this would have allowed me to arrive on time without having to pay twice the original ticket price to do so.

The Airline has made no attempt to compensate me for this inconvenience, and has even tried to profit from their mistake by trying to charge me more for a flight that would arrive at the desired time.

This entire misadventure is akin to buying Premium Orchestra seats for the Ballet only to be told a few days prior to the performance, when the House is sold out, that your seats have been moved to Upper Balcony Far Left, and by the way, during intermission you will have to leave your seats and change to these other ones in the 27th Row Far Right. However, we will still charge you the price of Premium Orchestra to see the performance that you paid months in advance for and have been looking forward to seeing since then. Oh, and sorry we didn't let you know months ago, when we first learned of this change, so you might have had more options, “my bad.”
     
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