Frontier Airlines - Page 3

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1.3 out of 5, based on 20 ratings and
48 reviews & complaints.
Company Profile
Frontier Airlines
7001 Tower Rd.
Denver, CO 80249-7312
800-265-5505 (ph)
720-374-4375 (fax)
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Rotten Service
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Rating: 1/51

NEW YORK -- This has been a nightmare since the first time they called me to switch to them!! I purchased a bundle from them. After the Dish was hooked-up they lost my work order. Start all over again. New price.. MORE. Did not show up for install of phone or internet..Called customer service. New price.. More I told them I wanted out of agreement. To get out of agreement it would be $420.00 early ter. of the Dish. Escalation Dept. said they would help me.

New price... MORE. Would not call me back to help me. Their Personal Call Attendant Dept. refuses to return my phone calls even though they told me to call them after I received my first bill. I made two calls with no reply. This is the worse service I have ever had in 40 yrs. of doing business. Frontier phone does what they want and they don't care if you like it or not..they have you locked into an agreement that will cost you a fortune to get out of.

Early Termination Fee for a Contract Never Agreed To
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ROCHESTER, NEW YORK -- I canceled my phone service in November 2011 switching back to Verizon. Frontier bought out Verizon's residential phone service, so we switched back to our original home phone carrier. Frontier charged $156.05 for an early termination fee for a contract I (nor my husband) signed or agreed to. I have made 5 calls to Frontier customer service in which each time I was told they would sent the information to the account depart to have the early termination fee waived. I received another bill 2 weeks ago.

At that point, I called and requested that my checking account information be removed from the account to prevent an automated deduction from my checking account. Today, $156.05 was debited by Frontier from my checking account. I was placed on hold for 25 minutes before calling back I received the same explanation of being account being reviewed.

After 5 phone calls to Frontier's customer service department since December 2011, this is still not resolved. Each representative explained the process takes 3-5 days. Now, they have withdrawn the money from my account after I specifically called and asked them to remove my checking account information and not automatically withdraw the early termination fee.

Last minute Bait and Switch
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INDIANAPOLIS, INDIANA -- On December 7th, 2009 I purchased two tickets from Frontier Airlines, one for my father and one for myself. Even though indirect flights cost less I opted to pay more for the advantage of having a direct flight from locations that were more convenient to us. On July 20th, 2010, only four days before my flight was scheduled to take place, I received a phone call from a customer service representative from Frontier Airlines. She informed me that not only was I not going to have a direct flight, but that I was going to arrive two hours later than the originally scheduled time.

To make matters worse, she said that the Airline knew of this change on March 31st, 2010, almost four months before I received any notification from them about this change. So by the time I received this notification I had no chance of shopping for a better flight for my money. Needless to say that for more than seven months Frontier Airlines has had use of the money I spent on that ticket. Even my bank would have done better than their offer to return my money now and leave me stranded at the eleventh hour without a means of getting to my destination as conveniently or on time.

I was even willing to drive to another airport eight hours away and take the flight I booked my father on, but the Airline would not let me do this unless I paid the difference in ticket prices, which by this time has about doubled in price from the original purchase. The least the Airline should do, for the inconvenience, is to let me go with that option at no extra charge, which is still an eight hour drive for me, the reason that I chose not to take that option in the first place. But at least this would have allowed me to arrive on time without having to pay twice the original ticket price to do so.

The Airline has made no attempt to compensate me for this inconvenience, and has even tried to profit from their mistake by trying to charge me more for a flight that would arrive at the desired time. This entire misadventure is akin to buying Premium Orchestra seats for the Ballet only to be told a few days prior to the performance, when the House is sold out, that your seats have been moved to Upper Balcony Far Left, and by the way, during intermission you will have to leave your seats and change to these other ones in the 27th Row Far Right.

However, we will still charge you the price of Premium Orchestra to see the performance that you paid months in advance for and have been looking forward to seeing since then. Oh, and sorry we didn't let you know months ago, when we first learned of this change, so you might have had more options, “my bad.”

Frontier Mastercard - Barclays Bank
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WILMINGTON DELAWARE -- I went through the Denver airport and was suckered into getting a Frontier Mastercard for a free trip anywhere if I signed up. Not only is it next to impossible to redeem the free ticket, because there are never seats available, but you will be required to work with Barclays Bank. They are the very worst credit card company on earth!

My account had been charged twice by a company that I had not been authorized to do so. I had to contact that company to get the charges reversed. I was finally issued a credit. In the meantime Barclay bank piled on the fees when my balance should have been zero. Barclay Bank is a joke, their collection department is the very worst - if you want to work with a great card company use Cabela's Visa. I will also never use Frontier Airlines as long as possible - They were no help at all!

Slow internet....constant Disconnects on Ipad. Prices Too High
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Rating: 2/51

PENNSYLVANIA -- We don't have any choice where we live. We ONLY have Frontier. They have a monopoly and charge whatever they want.

Frontier Is Terrible
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Rating: 1/51

ROCHESTER, NEVADA -- Frontier is the WORST company to deal with for residential. I have worked there. Their employees are pushed to make sales, NOT customer service... it's a sad sad state and I DON'T blame the customers for being ticked off.

Poor Repair Service !!!!
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Rating: 1/51

CHARLESTON, WEST VIRGINIA -- My phone goes out every time it rains. This time it's been out 2 days called this morning they said. It's scheduled for Tue that's 5 day's out !!! You can't make believe it takes that long. They wonder why people switch to other providers.

Lied about Year Term Commitment
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Rating: 1/51

ELK GROVE, CALIFORNIA -- DON'T GO WITH FRONTIER. THEY WILL CHEAT YOUR MONEY. I signed up with them for one year contract but in reality they put me in a 2 years contract with I didn't know so when I deactivate my service with them they charged me early termination fee $320. Stay away from them.

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Frontier is an awful company. They do not care how they treat people. First they were supposed to install a phone line. I was told again and again they would be out. Stayed home all day and waited for them. They never showed and they never called. I called in and I was told they would come the next day. I waited and no one called or came. I called again and I was told they would be out sometime over the next four days and I would just have to stay home in case they came. I have called and talk to them over and over. No help. I asked for an address or phone where I could contact someone higher up and was told they do not give out that information. They are rude and don't care how they treat you. I had to deal with Frontier four years ago and was treat badly then too. Their DSL is slow and does not work half the time. Stay away from them if you can.

Incorrect billing
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We notified Frontier that as of March 12th of this year we are canceling
both internat and phone service with them going to another carrier. We
had the other provider hook up as of the 13th of March.

As of that date we no longer had service with Frontier.

In April we received a bill which was correct and we paid the final bill in full early.

Since that time we have had all kinds of bills being issued to us for internet and also phone. We have called every time we got a bill and they said it would be taken care of. One of the many calls we made the customer service person said that they now owe us 175.51 and we would be issued a credit in July. That paper work wasn't made out to correct the previous errors.

We kept still getting bills and I finally sat down and wrote to their Manager by certified mail all the info they needed to take care of the issue. About 2 weeks after that we finally got a bill which stated that the balance was now 0. Several days later we received a check in the mail for the credit they said was due to us.

I thought that our problem was finally resolved however now we are getting
bills once again that we owe them over 200.00. Again, they are billing us for services we don't have with Frontier.

This is one screwed up company. I am now at my whits end and am planning to
notify the Attorny general of our State of their practices.

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