SWARTZ CREEK, MICHIGAN -- They turned off my internet access on 10-20-16 (my bill has been paid on time for about 10 years - as long as we've been their customer). Numerous phone calls and chats. Never the same answer twice. Finally told me I had to be home all day on the 25th. I got a voicemail telling me it was fixed without anyone coming to my house. I had to use a vacation day. It is going to take cable 2 weeks to run to my house but Frontier is about to fired. They don't even try to do the right thing. It's almost like they are playing a game.
BRADENTON, FLORIDA -- I have notes going back over 2 years on trying to deal with this company concerning converting my service to "vacation hold." Suffice to say the details of the story are long and boring, BUT know that I have called to correct my bill 20 out of the last 24 months. That is just ridiculous.
I am now 1/2 hour into my latest call; the agent confirms my story AND verifies the two "ticket numbers" that track my calls, and therefore the actions that Frontier was supposed to do, and as yet have not done since April 21. It is now Aug 26, 2016. I dropped Frontier on my Connecticut account. These latest dealings are for my Florida account. Yes, you bet, as soon as I can, I will drop Frontier in Florida, too.
CHINO HILLS, CALIFORNIA -- Like a lot of reviewers on this site, I was switched from Verizon to Frontier on April 1. That's when the nightmare began! I was unable to access my voicemail for three weeks and was without TV service. A technician finally did show up and said my router needed to be changed out. My bill went from $189.50/month to $697/month. Are you kidding me?! I have spent countless hours since May (it is now nearly August) trying to get this matter remedied to no avail. I am in the process of changing to TWC, but Frontier will not release my phone number. My word of advice: NEVER USE FRONTIER!
DOVER, FLORIDA -- Frontier is the WORST internet/TV service provider ever. I place the order on June 6. Installation date was set for 25 days later (June 30). I called 6 times to confirm the installation date... It was for June 30. The installation day finally came, between 10-2pm... Nobody comes. Called again and they said "Everything looks fine. Installation is set for today." 4PM nobody comes. Called again and they said "Everything looks fine. Installation is set for today." 6PM I called again... Guess what? They changed my installation date to July 14 without any call, update or notification (another 14 days, 44 days waiting for installation). Obviously, I cancel the order. Frontier thanks for nothing.
MANTECA, CALIFORNIA -- Since Frontier took over Verizon in Ca, my home phone, internet, and billing system and charges changed for the worst. Phone system cracking... calls placed never go through. Internet down and slower than usual and no internet a couple days a week. Many calls to Frontier 800 # was a joke. Most calls picked up out of the U.S. nonresponse reps with no knowledge or I would get hung up on. Yesterday after talking to get a out of country representative to set up to have a tech look why I did not have internet, I was given a ticket # and a time and date a tech would come out.
They called today before schedule date and time for Tech to come out and said he would come early because he was in area... well he never showed up. I called four times and got a representative said there was no ticket on file. I give up and done with Frontier. And another thing my billing I called on every month because my bills keep going up with unexplained charges. One of the charges was they charged me a fee without telling me for calling in and changes something they changed? Crazy! And also the amount of what I paid monthly with Verizon changed.
PAMPLICO, SOUTH CAROLINA -- All was great until Verizon sold out to Frontier. Then I have had constant trouble with my phone and internet service was out of service for almost one month in October-November 2015, and a week and a half end of May-June 2016, and as of present have not been credited for any loss of use. My bill for internet and landline is almost 100.00 per month but if and when I get credited back for my service it will only be 66.00. Go figure that!
Tech for repair did not show up on any of the scheduled service dates. And when reviewing my bill I have been overcharged and charged for services I have not ordered or received. I need internet for my home business. But after being on hold for 53 minutes waiting to talk to the sales department to straighten out my bill, I hung up. It's just time to go shopping for a new landline and internet provider. And I am seriously thinking of filing a claim against them with the Better Business administration and a fraud lawsuit. So over these crooks!!!
First of all Frontier never asked my permission to take over my internet, TV, and phone service from Verizon. I guess they just assumed I would tolerate their incompetence. During the past few weeks there have been two rain storms in the area. Both times my Frontier service went out. The first time a person from the Philippines tried to get me to fix my system. They didn't know what they were doing so my system did not get fixed. I asked for a service technician to come out. I was never notified that one came out but after a few days my service came back on.
Now the second storm has happened and again I don't have service. Once again the customer service people don't know know how to fix anything and this time they refused to send a service tech out. I got a bit upset at that point because they keep going over the same stupid things that has not worked before and for some insane reason I guess they think if I unplug my router for the 20th time then the steps will actually work. Scratching me head in wonder at their insanity. Next week I will be having another service provider take over and I made sure this company only hired Americans who actually knew how to do their job.
TAMPA, FLORIDA -- Horrible service, poor customer service - had Verizon ended up with them (Frontier). I guess they were bought out but they suck. All I had was internet and since it switched over, I've been having problems - going to write corporate and not everywhere possible. They couldn't pull up my account. Spent 4 hours on hold being transferred back and forth - was told a tech was coming out. The tech didn't show. I called asking the whereabouts and was told there was no ticket made for me - just HORRIBLE. No one knew anything but when it came to taking my payment they knew me and my information for that but to get a problem resolved it was crickets.
GEORGETOWN, TEXAS -- Called to request an upgrade for service because what we had now was VERY POOR. The customer service person who, by the way was VERY hard to understand said someone was coming on Saturday from 8-5. Whatever, at least we will be getting better service.
Saturday, no one comes. Call and ask. They say someone will come tomorrow, on Sunday. Sunday no one comes. Who knows when this TERRIBLE company will ever upgrade my wifi??? Meanwhile, they have COMPLETELY shut it down until IT GETS FREAKIN' UPGRADED. But they don't care because they are the only provider for our area. If you have a choice, DO NOT USE FRONTIER COMMUNICATIONS.
WESTMINSTER, CALIFORNIA -- Problems: several channels got cancelled and DVR boxes don't work after the transition from Verizon to Frontier. We made multiple calls to Frontier Communications. The reps transfers your call from one representative to another, each of them make empty promises to help you. If each representative was knowledgeable and able to help, they wouldn't need to transfer your call, they would've been able to resolve your issues. We were on the phone for 2+ hours counting, talking and holding time. It's really frustrating. Still no resolution. We'll cancel and go to another service provider.