CABAZON, CALIFORNIA -- On July 7, 2017, I contacted Frontier customer service in response to a call concerning payment of my account which was delinquent because my credit card account was changed due to being compromised. I called to correct the problem and I updated my account by making current payment and future payments through my checking account. I received a confirmation number for the payment which I gave to the customer service person. However, my account was still passed to the delinquency department after my bank showed that Frontier had received payment that same day.
Although, I gave the agent the confirmation number, the agent told me today (in a disrespectful manner), Thursday, July 13, 2017, that the payment had not been received and would not show as being payed for another 5 to 7 days. As a result my service was disconnected. This is the worst business organization that I have ever had contact with.
SYLVA, NORTH CAROLINA -- For the past 10 months we have had nothing but issues with this company. They have a monopoly here or me and plenty others would drop them. It is the 8th day of the month and an employee informed me that we have lost connection over 800 times this month. We have a technician out at least once a month without any resolution. STAY AWAY FROM THEM OR CONSIDER YOURSELF WARNED.
THERESA, WISCONSIN -- On separate occasions over 2 years they canceled 3 appointments without so much as a phone call to let me know, lied to me about said cancellations, charged me shipping for equipment that was at my house already from previously being hooked up with them, charged 100 for an installation that took 5 min, and finally, when I called to find out why my service was not working, I was told it was canceled a month ago. Wrong! It just stopped that morning! Done!
LAKELAND, FLORIDA -- Cancelled my service in September 2017 and still getting billed every month. I call them every month to fix it. The hold time when you're calling is at least 17-20 minutes. Received a notice on Jan. 3 that they will forward my due accounts to a collection agency. Infuriating! I called and customer said that they don't see a notation for my cancellation in September but has a record of my request in December. It is stressful to disconnect your service with Frontier. I wish they have a better system.
TAMPA, FLORIDA -- We had internet service installed. Told it would be $39.99 per month for 3 years. After only 3 month they have new charge of $1.99 per month for internet surcharge. They tell you one thing but all they do is lying and cheating you. Had them many years before. Same ** as before. Keep adding to your bill with all of their surcharges. Use someone else.
PORTLAND, TEXAS -- My business has been without service from Frontier due to Hurricane Harvey. I get the same lame excuses each time I call, no results. Everybody in this area is back up to speed except an inept Frontier. They would certainly never get my internet business and would recommend to all to steer clear of this company.
STAMFORD, CONNECTICUT -- Horrible company our children's charity is stuck with, because no other phone company is allowed in this area. Bill $150 for a service tech to come out and clear up static that was outside the location on their lines. Promises made from the executive office are not kept. Mercenary attitude. We would love to switch to AT&T.
HILLSBORO, OREGON -- I was charged $10 for disconnecting service even though I was not notified when starting service. They don't put it in writing anywhere yet they will send it to collections and ding your credit if you don't pay it. They also fraudulently used a credit card to pay the bill but fortunately my bank reversed it. I will pay the $10 to avoid the headache and the 2 hour phone call I would have to make again in an attempt to reach a competent rational human being. STAY AWAY... YOU'VE BEEN WARNED!
BEAVERTON, OREGON -- Frontier is a terrible company to work with. Their Tech Support staff is completely incompetent and is only capable of reading from a script. If you have any problem, good luck because it won't be resolved, ever. Every month they raise their rates and every month they lower your service level. Don't waste your time with this rip off company, go to any of the other internet providers!
LONG BEACH, CALIFORNIA -- I discovered on Friday the 8th of April I did not have phone service. I called Frontier immediately and was told that they were very sorry for this inconvenience and that I could expect a technician at my house on Tuesday, April 12th. Later in the afternoon I discovered that I also had no television signal. Tech support told me that, indeed, I did have a problem and that the technician would be to my house on a Promised Date of Tuesday, April 12th.
I must also say that it was extremely difficult to determine what these tech support people were saying because the sound of their voices was extremely muffled. It was if there was a piece of cardboard between their mouths and the mouthpiece on the phone. I kept having to ask them to repeat what they were saying. I was assured that if it was possible for a technician to get to my home sooner than the 12th (which was FIVE DAYS AWAY) I would receive a phone call. I asked what number they would be calling and they gave me my own phone number. I told tech support it would be difficult to reach me at that number since it DIDN'T WORK!
On "The Promised" date of 4/12 I was told that the technician would be at my home between 8:00 am and 5:00 pm. At 3:00 I called because I was getting anxious that he would not come. I waited the mandatory 20 minutes to be able to speak to support tech; after a long wait to check on my work ticket, I was informed that the technician was on his way to my house. YEA!! At 4:45 he still had not arrived and I called back, waited the standard 20 minutes, only to be told that the technician had made a notation on my work ticket that he had tried to call me the previous day (Monday, 4/11) and couldn't reach me so dropped my ticket.
The tech said she would be happy to schedule another work ticket for me. I asked if that would be ANOTHER five day wait and she said she would have to check her calendar. I then asked to be transferred to Customer Service so I could discontinue service. I waited another 45 minutes for customer service to answer. When I told the customer service person I wanted to cancel my service my phone was disconnected!!! I called back to customer service only to be disconnected again.
I made two more calls the following morning to customer service and had to disconnect from both of them because I could not understand a single word they were saying because the sound was so muffled. One of the service agents got my alternate phone number and said she would call me right back. No call!
I FINALLY called a different phone number and immediately got ahold of a Customer Service Rep that I could hear clearly and distinctly. What a relief. Told him my story and the rest was easy. He was very polite and listened to me. I asked him whether he could request his bosses to instruct the service techs to stop telling people to "Have a nice day" after they have been screwed over for the past five days.