Frontier Internet Service Out for 8 Days and Counting
Frontier Internet service went out Tuesday 6/10, called on Wednesday told it would be fixed, no word back so called Thursday at 5am. Assured someone would be out between 12 and 5. Made arrangements for someone to be home, no one showed up or called. Phone conversation Thursday night was told work order pushed back to the 16th and they had no idea why. Assured me that it would be fixed on Friday and I needed to have someone home between 9 and 5. Someone came out around 5pm on Friday, replaced the box. When I got home at 6:30 pm, internet was not working. Called in and was told the ticket was closed out, and the soonest anyone could be there was Monday. Monday morning I called to confirm and was told that I should not have been told that because repair tickets are 2 days out that someone would be there first thing Tuesday morning (6/17). I called this morning and was told that someone in fact showed up at my house yesterday afternoon and that no one was home (gee- imagine that we have to go to work) so --- THE TICKET WAS CLOSED OUT AGAIN. So a new ticket was started and MAYBE someone will be out tomorrow.