MARTIINSBURG, WEST VIRGINIA -- Frontier communications is a joke. Worst company I have ever dealt with. They are incompetent!!!! I wouldn't recommend this company to my worst enemy. I signed up to get service 3 weeks ago and still don't have service. I have made multiple calls to them and have a several appointments scheduled for a technician to come out and each time I was still left with no service. The first appointment that was scheduled the technician didn't even show. How unprofessional is that. No call or anything. Like I said they are a big joke!!!! Do not deal with these people. Give your business to some other internet company.
SEAL BEACH, CALIFORNIA -- If you're considering Frontier... DON'T! Bay Hardware relies on the internet to run its software tracking 16,000 items in stock. We also process credit cards over the internet. Yesterday morning we discovered that we were without internet service. We immediately contacted Frontier. The best they can do is to put us in line for a service call sometime by 8:00 pm on WEDNESDAY! 6 days to get someone on site!
The reason they are giving is because they have so many outage complaints. What is a business supposed to do in the meantime? Have they done all they can to respond? Have they flown additional technicians in? Have they put all available technicians and vehicles on the road? I spent 3 hours this morning (from Illinois) on the Frontier service chat line, and all the while I had them on the telephone as well. All for naught. They say there is nothing more they can do. They "understand", they say. I think not.
Assemblyman Mike ** has set hearings on the problem for May 18… If you are anywhere near as angry as I am, drop him a note... http://asmdc.org/members/a43/. Please copy/paste to help me get the word out. Big companies are walking all over us and they just don't care.
PLANO, TENNESSEE -- Was switched from Verizon (didn't ask for it just was switched). Nothing has worked correctly since switch. Was told to wait a couple of days after 1st phone call. 3 days later called and was told they would send someone out next day. No one came next day. Called, they said they were backed up and would send someone out next day. Waited, no one came. Called, was told no one was coming out and to be patient. Ok 21 days later still patient. Cannot access the online service to see what is going on, no one has an answer, still nothing works.
Got a call yesterday saying a technician was on route to my residence and I needed to be there. It was 9:30 in the morning and I was at work. Sorry can't just drop everything when they want me too. I was given the tech's number and told that I had to deal with it. So I called. This person was the only bright spot. He was just doing what he was instructed and would do a check up without going in and would reschedule whenever just had to call him back. Switching to TWC.
MONROE, NORTH CAROLINA -- I had Frontier service before and during that one year period I had to call the billing dept EVERY month because they were overcharging me, so cancelled my service. Do they put it on my credit report so in order to try and get it removed?
They promised me their service was much better, systems upgraded and all. I feel for it and my very first bill they charge me for a bundle package that I do not have, called in to have it removed as well as get a credit, waited 30 days for processing accumulating late fees while waiting and then they tell me my credit was denied. READ CAREFULLY. I'm denied a credit for a service I do not have. Frontier is garbage. I wouldn't recommend it to anyone.
CLARKSBURG, WEST VIRGINIA -- Not only is the internet service substandard, but customer service is just as bad. I pay for "Up to 6 Mbps"; the "up to" is how they justify such poor service. I am lucky to get 1.4 Mbps download and 0.2 download speeds. Typically my download is 1.2.
I called technical support and they set a service visit for Saturday. I cleared my day so I would be here. Instead I got a call saying I had been taken off the schedule. They rescheduled me for Monday - and told me I would have someone here before noon. No one showed despite several phone calls to Frontier during which I was repeatedly told they were coming. I had one support person tell me they could still come as late as 9:30 PM. I hung up on that one.
So here it is Tuesday and I have called again. The tech support told me I have a visit scheduled for today, "February 22". I had to tell her that today is February 23. I am paying a monthly fee for a service contract so someone can come out to check my phone lines. Apparently they offer a substandard maintenance plan to match their substandard service.
MONROE, NORTH CAROLINA -- In an effort to save money and extricate myself from my current ISP I thought that Frontier, as the only other ISP available in my area could be a good deal. I read all the reviews; and for Frontier there were not a lot of GOOD reviews, but taking a leap of faith the size of Snake River Canyon... I ordered. That was last week.
Today at 4pm, the close of the window for installation the tech had still not showed up. The voice on the phone from Texas said first that no tech had been assigned and then said that a voice mail was left at my contact number. For this first time I am aware of my Google Voice account, which snagged 14 other voice mails today, didn't catch the VM from the tech that allegedly called. Before I could even say "Hello Frontier", I said "Goodbye Frontier".
RHINELANDER, WISCONSIN -- I've had issues with the internet. I called numerous times always getting the runaround and being lied to. They keep saying I have high speed and charge me for it and today. I had a tech run tests after getting someone competent and he stated my speeds are slightly better than dial up at times. I ask for a credit and they customer service representative says that there is no record of calls. But, when I spoke to the Technical representative he "yes I see that you have had issues for quite some time." Be warned!!! I highly recommend you never sign up or use for Frontier Communications in any way!!!
BLOOMINGTON, ILLINOIS -- At first I thought the product and promotions were for real but it was joke!!! I decided to cancel the service before I activate the service, called the company that I am not activating it and I want to cancel the services however for the last 3 months I've been getting billing statement, so aggravating. Worst decision I've even made!!! The $19.99 promo they said turned out to be $192+++ bill. Called the company again and they said they will clear it out... will see... because the last 3 calls I made they said the same thing they told me that they will clear it out!!! Ugh!
CONNECTICUT -- AT&T had their contracts bought out by Frontier Communications in CT. DSL Internet connectivity stopped - No Internet. AT&T 2Wire wireless routers were also reset. I went to ** - My wireless password was available for all to see! Also, there were NO login credentials for the router. Admin credentials were wiped... Called Frontier. I was transferred between 4 service representatives and on hold for 2 HOURS! I didn't even get to fill out a survey at the end, because I hung up before ever receiving any service... I work as a Call Support Specialist for another company and I must admit... Frontier has the worst support ever.
FRANKLIN, NORTH CAROLINA -- Frontier owns the antiquated phone lines in this town. Their own personnel will freely tell you that they are not maintained. They will also inform you that Frontier is at maximum capacity, and yet they continue to advertise and take on new customers.
My download speed (when I have any connection at all) ranges from 0.15 Mbps to 1.25 Mbps (not the 25 they say they can deliver). I can't view YouTube videos or even think about streaming Netflix. Ordering or bill-paying online is a thing of the past. They are the only game in town, we have no choice. I'm sure they are aware of this.