Frontier Communications Consumer Reviews - Page 3

MONROE, NORTH CAROLINA -- I had Frontier service before and during that one year period I had to call the billing dept EVERY month because they were overcharging me, so cancelled my service. Do they put it on my credit report so in order to try and get it removed?

They promised me their service was much better, systems upgraded and all. I feel for it and my very first bill they charge me for a bundle package that I do not have, called in to have it removed as well as get a credit, waited 30 days for processing accumulating late fees while waiting and then they tell me my credit was denied. READ CAREFULLY. I'm denied a credit for a service I do not have. Frontier is garbage. I wouldn't recommend it to anyone.

CLARKSBURG, WEST VIRGINIA -- Not only is the internet service substandard, but customer service is just as bad. I pay for "Up to 6 Mbps"; the "up to" is how they justify such poor service. I am lucky to get 1.4 Mbps download and 0.2 download speeds. Typically my download is 1.2.

I called technical support and they set a service visit for Saturday. I cleared my day so I would be here. Instead I got a call saying I had been taken off the schedule. They rescheduled me for Monday - and told me I would have someone here before noon. No one showed despite several phone calls to Frontier during which I was repeatedly told they were coming. I had one support person tell me they could still come as late as 9:30 PM. I hung up on that one.

So here it is Tuesday and I have called again. The tech support told me I have a visit scheduled for today, "February 22". I had to tell her that today is February 23. I am paying a monthly fee for a service contract so someone can come out to check my phone lines. Apparently they offer a substandard maintenance plan to match their substandard service.

CLYDE, OHIO -- Frontier provides internet service to my mom in Clyde, Ohio. They never told her that for $70.00 per month they only provide 5 gbytes of data. She recently ran out and her internet slowed to a crawl. When she called Frontier, she was told she could buy more data at 2 GB for $15. However when her computer again slowed down 2 days later, Frontier claimed she had used the 2 GB. She explained that she had only checked email.

They insisted she buy 2 more GB so they could "track" her usage. She reluctantly agreed and Frontier said 2 GB would be available in an hour. Two hours later when her computer was still crawling. Frontier said their "tools" were down and her data might be available the next day. This company is totally inept and a real rip off. Avoid them at all costs.

MONROE, NORTH CAROLINA -- In an effort to save money and extricate myself from my current ISP I thought that Frontier, as the only other ISP available in my area could be a good deal. I read all the reviews; and for Frontier there were not a lot of GOOD reviews, but taking a leap of faith the size of Snake River Canyon... I ordered. That was last week.

Today at 4pm, the close of the window for installation the tech had still not showed up. The voice on the phone from Texas said first that no tech had been assigned and then said that a voice mail was left at my contact number. For this first time I am aware of my Google Voice account, which snagged 14 other voice mails today, didn't catch the VM from the tech that allegedly called. Before I could even say "Hello Frontier", I said "Goodbye Frontier".

RHINELANDER, WISCONSIN -- I've had issues with the internet. I called numerous times always getting the runaround and being lied to. They keep saying I have high speed and charge me for it and today. I had a tech run tests after getting someone competent and he stated my speeds are slightly better than dial up at times. I ask for a credit and they customer service representative says that there is no record of calls. But, when I spoke to the Technical representative he "yes I see that you have had issues for quite some time." Be warned!!! I highly recommend you never sign up or use for Frontier Communications in any way!!!

BLOOMINGTON, ILLINOIS -- At first I thought the product and promotions were for real but it was joke!!! I decided to cancel the service before I activate the service, called the company that I am not activating it and I want to cancel the services however for the last 3 months I've been getting billing statement, so aggravating. Worst decision I've even made!!! The $19.99 promo they said turned out to be $192+++ bill. Called the company again and they said they will clear it out... will see... because the last 3 calls I made they said the same thing they told me that they will clear it out!!! Ugh!

CONNECTICUT -- AT&T had their contracts bought out by Frontier Communications in CT. DSL Internet connectivity stopped - No Internet. AT&T 2Wire wireless routers were also reset. I went to ** - My wireless password was available for all to see! Also, there were NO login credentials for the router. Admin credentials were wiped... Called Frontier. I was transferred between 4 service representatives and on hold for 2 HOURS! I didn't even get to fill out a survey at the end, because I hung up before ever receiving any service... I work as a Call Support Specialist for another company and I must admit... Frontier has the worst support ever.

FRANKLIN, NORTH CAROLINA -- Frontier owns the antiquated phone lines in this town. Their own personnel will freely tell you that they are not maintained. They will also inform you that Frontier is at maximum capacity, and yet they continue to advertise and take on new customers.

My download speed (when I have any connection at all) ranges from 0.15 Mbps to 1.25 Mbps (not the 25 they say they can deliver). I can't view YouTube videos or even think about streaming Netflix. Ordering or bill-paying online is a thing of the past. They are the only game in town, we have no choice. I'm sure they are aware of this.

SOUTH WINDSOR, CONNECTICUT -- The WORST company I have ever dealt with! They have sent us a bill for over $100 for the last few months even though we've never had service with them. My husband called to see if they serviced our area and was told they did. When the technician arrived he told my husband that he could not install and that they in fact DID NOT serve our area. The first 2 times they sent the bill he called and the operators said they were very sorry and that the issue was fixed and there was no balance. Bill 4, 5 and 6 he called and was not as friendly. Each time they would place him on “hold” then hang up. Please stay away from this company. They do not care about customer service whatsoever.

NEWTOWN, CONNECTICUT -- S company is absolutely, hands down, the most incompetent, brain-dead group of clowns I have ever had the displeasure of dealing with. Their customer service is complete crap and they have made NUMEROUS billing mistakes that have taken hours to rectify in the years since they took over the service in my area. The latest fiasco was when I called them and changed the credit card number on the auto pay service. They took the information but apparently turned OFF the auto-pay feature. Being unaware of this, the bill did not get paid. I called them up and the service representative said that they had accidentally turned off auto pay and that it was now turned back on.

Today, I noticed there was a LATE CHARGE and I called to have it removed. They REFUSED to do so and said they had no "note" that anyone had told me that the problem was on their end. So, basically they're calling me a liar. I asked to speak to a supervisor THREE TIMES and the supervisor refused to get on the line, telling their lackey what to say. Then I was thrown to a voicemail. This company is a BAD JOKE, run by a group of damned fools! Too bad YELP doesn't allow a ZERO rating. Stay far, far away from this company!!