In all my short 27 years of life I honestly have never met a service that is as terrible as this. The only reason I keep using it is because in this area Frontier has a monopoly and is the only carrier for land based internet service, only other choice is satellite internet service. I also used their telephone service when I first moved here. They have tried to charge me around $800 dollars one time and said it was because I was using a calling card from MCI. It was a total lie and I was furious and I was this close to getting a lawyer. I also had my bank refuse their outrageous charge. I had to spend days talking to various people that worked with Frontier and I was treated like a liar.
Frontier finally apologized and the situation was cleared up. On other occasions when I have called in for tech support or customer service I have waited online for over 30 minutes. The longest I had to wait one time was about 45 minutes. The customer service is absolutely awful. The internet service itself is no better. They claim to offer "up to 3mbps".. beware of the words "up to" because this means that anything less can be expected and less is exactly what you will get. I have tested my speed many times and the best I get is around 0.25 Mbps. Not to mention that service gets interrupted almost daily and my internet disconnects all the time.
I called them about this and they said they would send someone. Well some incompetent tech from the Navajo office came here and checked around outside while I was gone from my house and just left a note saying everything was OK. Well, OK and so now what? I just have to accept this mediocre service that goes off and on all day? No follow up? Nothing? Stay away from this company... stay very far away.
The only reason they are still around is because they offer the only service in some areas and therefore think that they don't have to be a legitimate company because they have no competition here. Awful. I have never despised a company before in my life but this one I do. I hardly ever even complain about things so this should tell you just how awful this company is.
HUNTINGTON, WEST VIRGINIA -- We have recently had to deal with Frontier and it has been (in kind words) less than satisfying. My mother moved into a new apartment on July 11th and ordered phone service—it's now August 16th and she still doesn't have a phone BUT she does have a $100 phone bill. I have been on the phone with Frontier at least (and this is probably a low estimate) 12 times and no one in the company seems able to help me. I have been told that they put in a trouble ticket (on July 12th) and that they would be out on July 13th to fix the problem.
No one arrived on July 13th so I called back and they rescheduled for July 14th. Again, no one showed and I called and they said they had given my mother a bad phone number and that the number actually was for a business and so they gave us a new number and said it would be connected on August 1st (I believe this was just a ploy to get me to stop calling them everyday). August 1st came and passed with no phone service. I called Frontier and they said they would open a trouble ticket. (sound familiar?)
Again, here we are at August 16th and we have no phone service and a $100 bill. What do I do? I call Frontier and they tell me to hold on and I think that at last I'm going to get something donethe representative comes back on the line and tells me that she adjusted the bill and we now only owe $26? What What?? Seriously? I cannot even tell you how frustrated I am and I go online and find that I am only one of many many who can get no real response from Frontier. I suppose we will have to go with Comcast and have a digital phone installed since Frontier Phone Company can't manage to actually install phones!!
We have now acquired Frontier as our Internet provider. Verizon pulled out and left us with this worse than dial up system. Since the change from Verizon to Frontier, we have been without service every night and for several hours during the day. My friends and neighbors in the next county warned me that the high-speed access I was used to working with was all going to change. I didn't believe it could be so bad, but I was wrong. It is worse. I've called the tech support a couple of times, but the bottom line is - the server is not able to withstand the volume. This service comes to a screeching halt during any peak times.
Trying to pay your bills online? Forget it. Trying to read an email from a loved one? Forget it. Trying to do a little work from home? Not going to happen. What you will get at home is a bill every month for Internet service. The one you can't use half of the time. If you have a choice, do not subscribe to their Internet service. You will be disappointed. Unfortunately, I had no choice.
RHINELANDER, WISCONSIN -- I've had issues with the internet. I called numerous times always getting the runaround and being lied to. They keep saying I have high speed and charge me for it and today. I had a tech run tests after getting someone competent and he stated my speeds are slightly better than dial up at times. I ask for a credit and they customer service representative says that there is no record of calls. But, when I spoke to the Technical representative he "yes I see that you have had issues for quite some time." Be warned!!! I highly recommend you never sign up or use for Frontier Communications in any way!!!
BLOOMINGTON, ILLINOIS -- At first I thought the product and promotions were for real but it was joke!!! I decided to cancel the service before I activate the service, called the company that I am not activating it and I want to cancel the services however for the last 3 months I've been getting billing statement, so aggravating. Worst decision I've even made!!! The $19.99 promo they said turned out to be $192+++ bill. Called the company again and they said they will clear it out... will see... because the last 3 calls I made they said the same thing they told me that they will clear it out!!! Ugh!
CONNECTICUT -- ATT had their contracts bought out by Frontier Communications in CT
DSL Internet connectivity stopped - No Internet
ATT 2Wire wireless routers were also reset
I went to 192.168.1.254 - My wireless password was available for all to see!
Also, there were NO login credentials for the router. Admin credentials were wiped...
I was transferred between 4 service representatives and on hold for 2 HOURS!
I didn't even get to fill out a survey at the end, because I hung up before ever receiving any service... I work as a Call Support Specialist for another company and I must admit... Frontier has the worst support ever.
FRANKLIN, NORTH CAROLINA -- Frontier owns the antiquated phone lines in this town. Their own personnel will freely tell you that they are not maintained; they will also inform you that Frontier is at maximum capacity, and yet they continue to advertise and take on new customers.
My download speed (when I have any connection at all) ranges from 0.15 mbps to 1.25 mbps (not the 25 they say they can deliver). I can't view YouTube videos or even think about streaming Netflix. Ordering or bill-paying online is a thing of the past. They are the only game in town, we have no choice. I'm sure they are aware of this.
Frontier Internet service went out Tuesday 6/10, called on Wednesday told it would be fixed, no word back so called Thursday at 5am. Assured someone would be out between 12 and 5. Made arrangements for someone to be home, no one showed up or called. Phone conversation Thursday night was told work order pushed back to the 16th and they had no idea why. Assured me that it would be fixed on Friday and I needed to have someone home between 9 and 5. Someone came out around 5pm on Friday, replaced the box. When I got home at 6:30 pm, internet was not working. Called in and was told the ticket was closed out, and the soonest anyone could be there was Monday. Monday morning I called to confirm and was told that I should not have been told that because repair tickets are 2 days out that someone would be there first thing Tuesday morning (6/17). I called this morning and was told that someone in fact showed up at my house yesterday afternoon and that no one was home (gee- imagine that we have to go to work) so THE TICKET WAS CLOSED OUT AGAIN. So a new ticket was started and MAYBE someone will be out tomorrow.
ROCHESTER, NEW YORK -- I recently contacted Frontier Communications because of the modem I have. I kept trying to tell these idiots that the internet keeps going out and that I needed a new modem. The person proceeded to tell me that there was nothing wrong with the signal. It took everything inside of me to not use a few choice words. They do not seem to listen to the customer at all. I have a bundle through these morons and I am shopping around for something better. Hear me clearly, DO NOT DO BUSINESS WITH THIS COMPANY. THEY ARE THE WORST COMPANY EVER!!!
I received a bill with billing date of 7/25/13. On the bill was charges for before current charges for 87.76 & current charges of 95.80 witch include late fees. So I called Frontier & told them that I never received a bill for billing date of 6/25/13. They told me that their records showed that they did. I asked how can I prove that I didn't receive the bill? They just said they did. So I requested a copy of bill & asked about the extra charges for some feathers on my my bill that appeared some months before that wore not sometimes correct my original agreement with them. They looked in to it & told me that I would receive a credit for the mistake for 35.02. When I received the duplicate bill there was on explanation of charges or of what I owed them as I requested. So I called back to find out what I owed & about the credit they said I would receive. They told me that I owed the bill & there was no credit just a comp # for removed feathers that I had removed. So I'm writing this review to try to get some help to remedy this problem. I pay my bills on time.