After my recent experience with the Gap, I will never shop there again. I have also cut up my GapCard. On April 23, 2009, I purchased approximately $180 worth of clothing for my 5 year old son. Brought it home, tried on the items & one style of shorts was too big. A week later, I exchanged them for a smaller size. After that, I didn't put them on him again until May 24th to only find out that they were too big as well. I decided to return them, but when I looked at the receipt, I saw that the return policy was 30 days (even with your receipt).
So I called my local Gap & spoke to the manager who was very nice & said that she could maybe make an exception for me since it was 31 days & to come in. So we went, however, she said she could only exchange for the same item in another size/color. Well, the problem with that was that I already had the merchandise in the smallest size offered at Gap Kids. She said it had to be "even." Needless to say, I walked out of there with my original purchase that my son will not wear. My Gap shopping days are over.
Gap has instituted a new, tough exchange policy. Absurd new exchange policy. My 8 year old daughter received an exciting pink lacy Gap shirt for her birthday. She's pretty big, and I went to the store with the unworn, unwashed, tags-attached shirt to exchange it for a size 10. Even exchange. They won't do that anymore. With no gift receipt, here's what you have to do: Return the shirt, fill out form, wait, and then receive a MERCHANDISE CERTIFICATE for a refund. Since my daughter was so excited about the shirt (and I didn't realize how nutty the new policy was), I had bought her one in the size 10.
Now, she has a shirt and I have a merchandise certificate that I don't want. Gap may think that it is cutting down on fraud and/or making two sales instead of one, but in fact, it has achieved - which is to tick off a pretty good customer, waste her time and convince her that it is not worthwhile to shop at the Gap. If I want to be treated as an assumed defrauder, there are plenty of rock bottom discount stores where I can shop and be treated that way. Grrr. I spoke with customer service, and that's the policy. No ifs, ands, or buts.
INDIANAPOLIS, INDIANA -- Your employees at Gap are afraid to say "Merry Christmas," but you don't mind playing over the speakers songs about "Barack and Michelle." That is what I had to shop by last week at the Circle Centre Mall in Indianapolis. The reasons I got for the pathetic "Happy Holidays" were they didn't want to offend and I don't want to get sued. I thought we were still in a free country, and as far as offending, Gap doesn't mind getting political. What kind of brilliant people are running your stores?
CAPITOLA, CALIFORNIA -- I recently went to exchange a pair of jeans to the Gap. It had only been a couple of days since my original purchase. Just a basic exchange for a different size with receipt. Was I ever wrong. I could return them but only for a merchandise credit that would be sent in the mail. HORRIBLE POLICY!!! Beware. What an inconvenience. I will never ever shop at Gap stores again. This is a terrible policy. What happened to customer service? The Gap in our local mall just recently went out of business… With service that I received, I understand why.
ROCKVILLE, MARYLAND -- I received a call from a collection company saying that I owed 234 dollars with this card. The initial balance was 46 dollars on a purchased done in February 2007. I don't even remember what I purchased there. I got the card only to get a discount and I paid in cash. I don't to pay for something that I don't owe. This is stealing.
I want to return my clothing to Gap outlet store (Gurnee IL) within 90 days (unwashed unworn). The manager from that store refused me, even I show her my original receipt. She treated me like a nobody with her rude attitude and she pushed her job to customer service.
The customer service told me the decision is final one, they can not do anything to change her decision. Maybe I can try another store. But I swear I did not wash them. I am just wondering why Gap hire this kind of person to being a manager. She is so cold, rude, irresponsible, impatient, and a color blind.
She said my clothing is a little bit yellow, but I did not see that. She was so censorious. I tried to explain my situation that it is almost the deadline(within 90 days to return) and it will take me 4 hours to drive there, but she is not understanding. She just did not help.
Anyway, I can not do anything, she did not have a supervisor, so I have no person to complain to.
WOODBURY, NEW YORK -- I was with my son in the GAP last year around June he purchased about $60 worth of clothes. At the check out he was solicited by the cashier to fill out a GAP credit application and he would get 10% or 20% off his purchase. Against my advice he filled out the application, paid cash and got the discount. A few weeks later a GAP card came in the mail, the interest rate was around 23%. I told him to cut up the card which he did. Approximately 3 weeks later he receives a bill from the GAP for the original purchase which had been paid in cash. He called the GAP to protest the charge after two or three calls their representative assured him that it was a computer error and the charge would removed and the account canceled. They did not cancel the account or remove the fraudulent charges. Since then he has been contacted by a collection agency for settlement of bill that is now in default. If one assumes that the GAP is not at fault the only conclusion would be that the employee stole the money and put the charge on his account after we left the store. Because it was a small purchase and there was nothing wrong with the clothes he tossed out the receipt.
If this has happened to anyone else please forward info to my3cents. I am considering a lawsuit because of damage this will do my son's credit rating.
Three out of the last four months my due date has fallen on a weekend. The GAPcard statement specifically states that they do not process payments on weekends. In my opinion, a due date should only occur on days that payments will be processed.
With GAPcard the true due date is one or two days before the stated due date. This is obviously done to set up the consumer to make a mistake so that they can rake in the late fees ($25/per). I've decided that a company that acts in this manner is not one that I would like to do business with and have canceled my account.
I highly suggest that others take into consideration when deciding whether or not to do business with GAPcard.
Fortunately, the other businesses I deal with are honest and schedule due dates to only fall on dates where payments are actually possible.
WASHINGTON, DISTRICT OF COLUMBIA -- I learned this at the Gap yesterday and thought it would be informative during the holiday season: apparently if you pay for something at the Gap with a discount (like the 15% off mailers they are sending everybody), that discount cannot be honored if you make an exchange. You will be charged the original price.
The saleswoman explained that when they use the promotion code on your original purchase, it does not pop up when they pull your receipt up for the exchange. So to give you a fair exchange, they have to enter "15% off" or whatever the discount is manually, prompting questions and rejections by the system (sometimes).
She was nice enough to do it manually for me but otherwise I would have had to pay full price for a shirt I bought with a coupon.
I purchase $120 worth of merchandise online. Two days later I received an e-mail offering $20 off and free shipping. The would not honor the offer because I had bought it too early. In my opinion that is lousy service. They lost a customer who spends $1000 annually for $20.
I returned the entire sale to my local store.