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Bad Return Policy
Posted by on
MILFORD, CONNECTICUT -- I bought a t-shirt at the Gap store in Milford, CT today. When it didn't fit, I took it back. The store manager told me that since the price ended in. 97, the shirt could not be returned; it says so at the bottom of the receipt. When I told her it was unfair to tell someone an item is non-retunable only after they buy it, she said this was company policy!
When I called Gap customer service, they said there was a sign posted in the store (there wasn't), and that the policy was on the price tag (it isn't).
They are pretty rigid about sticking to this rip-off policy. Well, I can be pretty rigid about never shopping at the Gap again.
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Anonymous on 07/09/2009:
Try it on next time.
Eloise on 07/09/2009:
Did you not read the return policy printed on your receipt? Did you ask if the item was returnable? The sale's rack typical says items are not refundable. It's not the Gap's job to change their return policy to suit you. Sorry, but hindsight is 20/20.
Anonymous on 07/09/2009:
Bad gap!
Crown Jules on 07/10/2009:
Having the price end in .97 makes me think it was a clearance item and many times those items cannot be returned. Was the shirt on a clearance rack? If so, you probably should have inquired about the return policy, if any, on clearance merchandise.
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Bad Return Policy
Posted by on
After my recent experience with the Gap I will never shop there again. I have also cut up my Gapcard. On April 23, 2009 I purchased approximately $180 worth of clothing for my 5 year old son. Brought it home tried on the items & one style of shorts was too big. A week later I exchanged them for a smaller size. After that I didn't put them on him again until May 24th to only find out that they were too big as well. I decided to return them but when I looked at the receipt I saw that the return policy was 30 days (even with your receipt). So I called my local Gap & spoke to the manager who was very nice & said that she could maybe make an exception for me since it was 31 days & to come in. So we went, however, she said she could only exchange for the same item in another size/color. Well the problem with that was that I already had the merchandise in the smallest size offered at Gap Kids. She said it had to be "even."

Needless to say I walked out of there with my original purchase that my son will not wear. My Gap shopping days are over.
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jktshff1 on 05/26/2009:
He's 5 years old, he'll grow into them soon.
yoke on 05/26/2009:
Put them away until the end of the summer. He will grow into them soon.
DebtorBasher on 05/26/2009:
If the first pair had to be returned because they didn't would have made sense to try on the second pair when you got home to make sure they DID fit him. They have a policy in place for a reason, yeah it was just one day...but for the next customer it may be only two days...then there's no control because they did it for 'the other people'...anyway, the woman on the phone seemed to have been willing to work with you. It's not their fault that they didn't have a smaller size to change into. You can keep those shorts for a gift for another child, or as JKT said, save them and he will grow into them. This is hardly a reason to cut up the card and never go back. Although cutting up their card is probably best for you since you end up paying so much in their fees...probably 20% +'re better off without it.
PepperElf on 05/26/2009:
jktshff1 & yoke are exactly right, he'll grow into them and then they'll eventually be too small.

Heck, he won't stop growing for at least another 10-15 years.
msnanny on 05/26/2009:
Sorry, you are being unreasonable.
Anonymous on 05/26/2009:
I agree with the others here, kids grow so fast that he'll probably be able to wear them fairly soon. If nothing else, you could also donate them to charity or maybe you have a friend with a son that could wear them now.
Nohandle on 05/26/2009:
As others have stated, he will grow into them. At that time you will be pleased he has a pair of shorts to wear. I've known of people who purchased children's clothing at the beginning of a season to discover they were outgrown by the time they were needed. That's the way it goes with children's clothing.
BokiBean on 05/26/2009:
Actually, I think Gap went out of their way to accommodate you..I can't fault them on this one.
Suusan B. on 05/26/2009:
The time to look at the receipt and find out about the return policy is when you first purchase the item. The Gap obviously has a 30 day return policy and you cut up your credit card and will never shop there again because they wouldn't make an exception for you. A little dramatic & over-the-top if you ask me.
Plots on 05/26/2009:
I'm tired of hearing people ask mangers to make an exception for them when it comes to these return policies. It's no longer an EXCEPTION when they do it for everyone or every time you are inconvenienced. ::sigh::
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Bad Service
Posted by on
I want to return my clothing to Gap outlet store (Gurnee IL) within 90 days (unwashed unworn). The manager from that store refused me, even I show her my original receipt. She treated me like a nobody with her rude attitude and she pushed her job to customer service.

The customer service told me the decision is final one, they can not do anything to change her decision. Maybe I can try another store. But I swear I did not wash them. I am just wondering why Gap hire this kind of person to being a manager. She is so cold, rude, irresponsible, impatient, and a color blind.

She said my clothing is a little bit yellow, but I did not see that. She was so censorious. I tried to explain my situation that it is almost the deadline(within 90 days to return) and it will take me 4 hours to drive there, but she is not understanding. She just did not help.

Anyway, I can not do anything, she did not have a supervisor, so I have no person to complain to.
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Anonymous on 09/22/2008:
Maybe sell them on eBay?
Crown Jules on 09/22/2008:
I'm a little confused. Were you trying to return clothes from an regular Gap store to a Gap outlet store? I believe outlet and regular retail stores are considered different entities and cannot accept returns for each other. I was shopping at an outlet store just a few days ago and when I asked about the return policy I was told that returns had to be at an outlet store, not a regular store.

Also, did you remove the tags? Even if the items were unworn and unwashed, many stores require the tags to be attached for a return. That way, they know for sure the item hasn't been worn by somebody who is basically trying to "borrow" or "rent" an item by wearing it and returning it.
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Ridiculous New Exchange Policy
Posted by on
Gap has instituted a new, tough exchange policy. Absurd new exchange policy. My 8 year old daughter received an exciting pink lacy Gap shirt for her birthday. She's pretty big, and I went to the store with the unworn, unwashed, tags-attached shirt to exchange it for a size 10. Even exchange. They won't do that anymore. With no gift receipt, here's what you have to do: Return the shirt, fill out form, wait, and then receive a MERCHANDISE CERTIFICATE for a refund. Since my daughter was so excited about the shirt (and I didn't realize how nutty the new policy was) I had bought her one in the size 10. Now she has a shirt and I have a merchandise certificate that I don't want. Gap may think that it is a)cutting down on fraud and/or b) making two sales instead of one, but in fact, it has achieved c) which is to tick off a pretty good customer, waste her time and convince her that it is not worthwhile to shop at the Gap. If I want to be treated as an assumed defrauder, there are plenty of rock-bottom discount stores where I can shop and be treated that way. Grrr. I spoke with customer service, and that's the policy. No ifs, ands or buts.
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Hugh_Jorgen on 12/15/2006:
Why is it no one ever blames the thieves and fraudsters for forcing retailers to crack down like this? I'm sure the Gap, Target, et al would like to go back to the "good ole days" where you could return anything at any time for any reason without a receipt, but the losses made that old policy impossible to live with. We see this complaint about some retailer daily and the solution is simple - keep the receipts. Sure this was a gift, but the tags were attached, so where's the harm in giving the receipt as well? This is even more true if you are the purchaser - keep the receipt until you are certain you won't return the item - problem solved.
Anonymous on 12/15/2006:
I do not feel obliged to believe that the same God who has endowed us with sense, reason, and intellect has intended us to forgo their use.
- Galileo Galilei
Anonymous on 12/16/2006:
Agreed with the above posts. You can thank the thieves & scammers for stores cracking down on returns without receipts like they are. What are the stores supposed to do, continue losing money? Businesses don't work that way.
queenoid on 12/16/2006:
Hey, folks, let me reiterate that I was only asking to exchange a brand-new size 8 for a size 10. And it would have been simple if my S-I-L had included the gift receipt, but she didn't. And I didn't even complain that they wanted my name, address, birth certificate and a DNA stamp, because I know that some people do steal and then return. But all I was asking was an even exchange. I don't see that they would have lost any money on it at all.
Anonymous on 12/17/2006:
But, you had no receipt to back you up. That's why the store was not willing to just do an exchange. No one here is accusing you of scamming the store. What were were saying is you can thank the people who are thieves & scammers for the stores cracking down like they are on returns & exchanges without receipts.
rhondam718732 on 12/18/2006:
Queenoid: I'm with ya. I do usually say that people with no receipts should not complain about the rules. BUT, in a gift situation for an even exchanges, it does sound like GAP is making it difficult. You have to turn in the merchandise so they can of course sell it immediately but the customer has to wait for a credit? Arghhhhhh.
Let Me Talk to Your Manager on 12/18/2006:
The problem is not thieves vs. innocent people, it's corporate policy vs. common sense. Any idiot could have seen it was an even exchange, and any private store manager would have fallen all over himself to help you. The problem with corporate retail is that no one THINKS anymore, they just follow the policy and shoo you away.
jkham310 on 01/12/2007:
This is just silly! I recently had trouble with a return to Gap. I used a ten dollar reward that I had to purchase 200 dollars in product to earn which is the only reason I have a Gap card at all! I purchased a skirt I love for my daughter for about 14 dollars. I paid four dollars good deal right! Now, when I returned it I asked for store credit so I could still use my 10 dollars off. They said no! On a return you loose the 10 dollars! She said it would be "cheating" the store. I said how is it "cheating" if I still purchase it in the store? They wouldn't budge even the manager. I called customer service and he said I could still use my 10 dollars on another purchase. They were wrong! He made it right! Customer Service Finally! Too bad I had to waste so much time.
Anonymous on 03/04/2007:
Well you claim you are a mom but you don't act like one. You think and act like an eight year old. The rules are for everyone they are not going to treat you special, but this letter makes you seem to have the iq of an eight year old so they would explain why you think you deserve better treatment than other customers.
Mrs. D on 06/25/2007:
A lot of consumers fail to understand how prevalent theft and scamming is. In this instance, the GAP has begun to assume that anyone without a receipt has stolen the product they are trying to return/exchange and are trying to receive a free item. Most upscale shops, who can afford to have a larger staff to monitor LP, still have an "open door" return policy, where you will receive at least merchandise credit for an item without a receipt.
queenoid on 06/28/2007:
Hey, Ghostbuster - why the hostility? That seemed like quite a flame for my complaint! What's the deal? "Rules are rules" is the type of thinking that puts that high-school kid in automatic suspension for having a table knife in his pickup after helping his grandmother move!(remember THAT insanity?) And if I had thought and acted like an 8 year old I would have started to cry in the store, which I assure you I didn't. The point of this discussion board is to discuss retailer policies.
queenoid on 06/29/2007:
Never mind - Ghostbuster either removed his/her insults himself or someone removed them for him/her.

And here's one thought about the "no exchange because I might have stolen it" approach - which I do understand. Don't like, but do understand. Let's say I did steal it - if I exchange it for the same item and mine is completely ready to put back on the rack, how is it any skin off their noses? I just would have been an incompetent thief! Not one who is getting a store credit or money back. . .
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Awful Return Policy! Buyer Beware!
Posted by on
CAPITOLA, CALIFORNIA -- I recently went to exchange a pair of jeans to the Gap.
It had only been a couple of days since my original purchase.
Just a basic exchange for a different size with receipt. Was I ever wrong.
I could return them but only for a merchandise credit that would be sent
in the mail. HORRIBLE POLICY!!! Beware. What an inconvenience. I will never ever shop at Gap stores again. This is a terrible policy. What happened to customer service? The Gap in our local mall just recently went out of business....with service that I received I understand why.
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Skye on 04/12/2010:
So even though you had your receipt, and just wanted an even exchange, they told you they would only give you a merchandise credit, and it would be mailed to you. Bizarre.
Venice09 on 04/12/2010:
And what happens if you never receive the credit in the mail? You end up with no merchandise and no credit. There was another complaint here about this happening at JoAnne(?), but I don't think the customer had a receipt.

I wouldn't shop anywhere with a policy like that.
FlShopper on 04/12/2010:
I've brought stuff back to The Gap before with no problem. Something sounds odd.
Was it a clearance item? Not every store takes those back...
Anonymous on 04/12/2010:
This does sound like something's not quite right. Was it an online purchase? Is a clearance item? Did you wash it or wear it already? Here is the store return policy if purchased at a brick and mortar store. Online purchases need to be done by mail.

"Return Policy
We will accept returns of unwashed, unworn or defective merchandise at any U.S. store location within 30 days of original purchase date.
We will no longer accept returns of washed or worn merchandise.
Returns without an original sales receipt (or with an even exchange receipt) will receive a Merchandise Certificate by Mail for current selling price. Valid ID will be required.
All swimwear returns must have the original price tags and hygienic liner intact."

Please give more info.
Worker4 on 06/26/2011:
Venice09- When you return the items for a merchandise certificate, you receive a receipt showing the transaction. At the bottom of the receipt is a number to call if you haven't received it within 10 days.
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Gap Card
Posted by on
ROCKVILLE, MARYLAND -- I received a call from a collection company saying that I own 234 dollars with this card. The initial balance was 46 dollars on a purchased done in February 2007. I don't even remember what I purchased there. I got the card only to get a discount and I paid in cash. I don't to pay for something that I don't own. This is stealing.
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Anonymous on 05/25/2009:
You said the initial balance was $46, which could accrue to $234 with interest over a 2 year period, but then you said you paid in cash, so I'm not sure if there was ever a balance on the card or not. The collection agency should be able to provide you with a statement, at which time you can dispute it if it's not accurate. good luck!

PepperElf on 05/26/2009:
not to mention you should have read the fine print on the credit contract

it might have had a yearly service charge or something like that
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Terrible Service
Posted by on
I purchase $120 worth of merchandise online. Two days later I received an e-mail offering $20 off and free shipping. The would not honor the offer because I had bought it too early. In my opinion that is lousy service. They lost a customer who spends $1000 annually for $20.

I returned the entire sale to my local store.
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woodsk1 on 12/12/2008:
The offer states prior sales excluded..
Anonymous on 12/12/2008:
If you're spending $1000 annually, I would think you could have benefitted from the offer anyway, right?

If you were them, would you honor the offer to prior orders and if so, what should the cut off be? A week? Two weeks? A month?
Anonymous on 12/12/2008:
I love me some gap!
Anonymous on 12/12/2008:
C2O, admit it. You just love the gap troll.

Anonymous on 12/12/2008:
gap troll?

Anonymous on 12/12/2008:
MM's naughty side? :) I like it! lol!
Anonymous on 12/12/2008:
oh Gap troll. Wasn't that from MAD TV? LOL
Anonymous on 12/12/2008:
That's the one, John! You get a cinnabon for that!

Anonymous on 12/12/2008:
WOOHOO! I got it right and MM comes through with the prize!! YAY! :)
Ben There on 12/12/2008:
Great point Justcuz...
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Posted by on
This dress has really cute buttons little heart shaped onesthey are metal with a red plastic center, which came off when my child was playing. She put it in her mouth and was choking on it I complained to the company and they supposedly were sending a mailing label for it that was almost 2 weeks ago and supposedly they sent it 2 times.
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madconsumer on 10/26/2008:
for what age of child? this could be a real issue for infants.
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Fraudulent charges on GAP card
Posted by on
WOODBURY, NEW YORK -- I was with my son in the GAP last year around June he purchased about $60 worth of clothes. At the check out he was solicited by the cashier to fill out a GAP credit application and he would get 10% or 20% off his purchase. Against my advice he filled out the application, paid cash and got the discount. A few weeks later a GAP card came in the mail, the interest rate was around 23%. I told him to cut up the card which he did. Approximately 3 weeks later he receives a bill from the GAP for the original purchase which had been paid in cash. He called the GAP to protest the charge after two or three calls their representative assured him that it was a computer error and the charge would removed and the account canceled. They did not cancel the account or remove the fraudulent charges. Since then he has been contacted by a collection agency for settlement of bill that is now in default. If one assumes that the GAP is not at fault the only conclusion would be that the employee stole the money and put the charge on his account after we left the store. Because it was a small purchase and there was nothing wrong with the clothes he tossed out the receipt.

If this has happened to anyone else please forward info to my3cents. I am considering a lawsuit because of damage this will do my son's credit rating.
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TNT8385 on 04/19/2007:
So after he called to cancel the account and remove the fraudulent charges but you noticed that they did not, did he call them back up to try to cancel again or find out what the problem was? I'm sure the representative wasn't lying to him.
grandma005 on 04/19/2007:
In order to get the discount on a new card you always have to charge something on it. I am almost sure that the employee put the cash money in his pocket and charged the total. Too bad you did not look at the receipt you would have seen that it was charged. People always look at your receipt before you leave the store.
rhondam718732 on 04/19/2007:
NEVER heard of a store letting you get the discount if you pay chas. The whole point is that you put it on the card. Nevertheless, for $60 PAY IT. Yes it was fraud, however, your son's future car, house, etc can be ruined by bad credit. Pay the small amount.
Anonymous on 04/19/2007:
I agree with rhondam.
warddw1526 on 04/19/2007:
As a debt collector, I agree with rhondam. It is a small amount. I know that the wrong thing has been done, not debating that at all. $60 is not worth the damaged credit rating for 7 years.
Dedicated Reader on 04/19/2007:
This is a tough lesson for your son to learn, but it's better than he learned a $60 lesson than a $600 lesson.

It's always a good idea to check your receipt when the salesperson hands it to you. If it didn't say he paid cash, then you could have had it corrected on the spot.

I agree with rhondam and the others. Bite the bullet and pay the $60 so he'll have a better credit record. You lost any chance of a successful lawsuit when he didn't check the receipt and then tossed it.

Sarah May on 04/20/2007:
There is a way to get the discount and pay cash, if the store allows you to pay on your card at the register. I used to work for a retailer that offered a discount for opening a store charge and if people wanted to pay cash, we simply charged it to the card and then took the cash and applied it as payment on the card.
But if that's what took place, your son should have been given two receipts; one for the purchase on the charge card and another for the payment on the card. It sounds to me like the employee may have pocketed the cash, too, although I'd really like to believe it was a mix-up rather than theft.
I would try to contact the actual store that you went to and speak to the highest up manager in that store. Ask if they can review video of that register for that date and time.
jy6003 on 06/22/2007:
That's exactly what happened to me! Even worse, I didn't receive any bill statement from GAP in more than half year. Now the total money the collection agency asked me to pay is $160 for a &8.xx purchase in 11/2006. GAP sucks!!! It is also appeared in my credit history. Anybody has any suggestion to fight back?
doron on 06/22/2007:
I assume the first 4 responders are schills working for the GAP. This is stll the USA. I will fight this to the end I have contacted BBB, NYC Consumer Affairs and NYS Attorney General Office. It appears they have hundreds of complaints against the GAP. This not an isolated incident. This is an ongoing criminal acitivity and I want to stop it to prevent them from doing this to others. Protests in front of GAP stores seem to be a reasonable response this criminal enterprise.
Darren1979 on 09/15/2010:
That happened to me too, also in 2007. There's no follow up. If anything can be done, please let me know:
GreenBird on 04/14/2011:
The same thing is happening to me! I didn't get the bills until 6months later because I moved. No one from Gap or the credit card company is willing to help! I feel so lost!
grandma005 on 05/05/2011:
dorn-I am 66 years old and Retired. I do not work for The Gap. And I always look at my receipt before I leave the store.
yoke on 05/05/2011:
Did your son ask GAP for a copy of the signed credit card slip? Wouldn't he have had to sign something stating he was charging?
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Phantom Payment Due Dates
Posted by on
Three out of the last four months my due date has fallen on a weekend. The GAPcard statement specifically states that they do not process payments on weekends. In my opinion, a due date should only occur on days that payments will be processed.

With GAPcard the true due date is one or two days before the stated due date. This is obviously done to set up the consumer to make a mistake so that they can rake in the late fees ($25/per). I've decided that a company that acts in this manner is not one that I would like to do business with and have canceled my account.

I highly suggest that others take into consideration when deciding whether or not to do business with GAPcard.

Fortunately, the other businesses I deal with are honest and schedule due dates to only fall on dates where payments are actually possible.
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heaven17 on 03/09/2007:
Or you could just make the payment before the due date...?
bill on 03/09/2007:
C'mon. This is ridiculous. You have plenty of time to make a payment. Don't wait till the due date to make the payment. If you can't afford to do that then you shouldn't be using the card.
MRM on 03/09/2007:
I agree with Heaven17 and Bill...don't wait till the due date to make the card payment.
Anonymous on 03/09/2007:
The due date should reflect a date that payments are accepted. I find the practice described by the OP to be deceptive. When the 15th of April falls on a weekend or Holiday then the IRS of all people changes the due date – like this year 17-Apr-2007. Nora, thanks for your contribution.
Nora on 03/09/2007:
If you had read my post carefully, you would have noted that I never said that I had problems paying by the due date. I simply did not appreciate the surprise factor in determining when payment was actually due.

I am certain that many people have had problems with this (as it is surely designed to give people problems). I believe that this business practice is something people should be aware of when they decide to open a GAPcard account.
prcalmb4storm on 03/11/2007:
Companies know when your due date falls on a weekend or holiday, there is usually a 2-3 day grace period following that weekend or holiday, you will not be considered late.
Nora on 03/12/2007:
Unfortunately, GAPcard does not honor the grace period policy that most other companies follow. If your due date falls on a weekend, payment is due before that weekend or a $25 late fee is assessed. This is just something I think others should know about!
tickedoff84 on 06/04/2007:
I also have a similar problem with Gap Card's weekend pay dates. I was recently charged a late fee for a bill that was due on a Sunday. They claim that they didn't receive the payment until the following Tuesday, regardless of the fact that I mailed it in time. Furthermore, my bank statement shows that they cashed the check BEFORE the due date, and when I pointed this out, it was irrelevant, because they go by their records and they won't waive the fee.
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