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If I could leave zero stars I would
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CARLSBAD, CALIFORNIA -- Kenya Milton, the operations manager at "Gateway Dental Group" in Carlsbad has had every opportunity to make things right, but she refused. They and their sister company "Camino Dental Group" in Encinitas (another winner) are referring customers to each other for financial gain, doing costly unnecessary work. After I got second opinions by reputable practices, it turns out I didn't need the root canal and crown that they said I needed, but rather just replacing the bad filling Gateway Dental gave me (which was unnecessary to begin with because I only had a tiny chip on my molar that was bothering me (without pain), they carved out half of my molar to refill it with bonding to fix the tiny chip) I informed them multiple times about the terrible pain after that visit but every time they would tell me to give it more time to heal, I gave up calling them after a year. Kenya tells me that it is not their fault that I've been in pain for so long and not able to chew on the right side of my mouth because of what they did, but basically that they would fix it if I paid $1,200+ to Camino Dental for a root canal, and $800 to $1,200 to Gateway Dental for a crown. Turns out the endodon'tist at their sister company she referred me to at Camino Dental did not do the proper testing to determine the need for a root canal, and in fact a root canal was not necessary. After the good news from the second opinions I got, I gave Gateway Dental the opportunity to fix my tooth by just replacing the filling, but again, I had to pay them for the work. I ended up paying my current competent dentist $341 to replace the filling, and sure enough the pain has gone away. I tell these people at Gateway Dental they left me no choice but to let the world know of their shady ways, I was so upset with them, and they quickly call me back to tell me they would refund me the $150 they originally charged me for the work, but only if I sign a settlement and Release form agreeing to not take any disparaging conduct directed at them and to refrain from making any negative or derogatory statements on social media/internet, and that I agree not to file any legal actions against them. What a joke...I expect nothing more from these people. Forget their measly refund, after all the money, time and effort I've gone through dealing with this, and the pain I've suffered, I'd rather the people be aware of places like this. Do not go to "Gateway Dental" in Carlsbad or "Camino Dental" in Encinitas, trust me, they are irresponsible and just in it for the money. Of course they're nice when you talk to them, but their ethics will leave you unpleasantly surprised. Go find yourselves a competent dental office that cares about what they do and their clients.
Good luck!

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Repo the car
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SACRAMENTO, CALIFORNIA -- This company treats us poorly. Just like comments on the below from Matt K 6/6/2019 when me and my husband both lost our job one week apart. I called and immediately to report our job loss. They doesn't even trying to negotiating with me, and they said to surrender the car when we need to transportation for different places. At one point they contacted me to let me know that we can extend our payment for 2 more months so after 2 months later they contacted me and said I've missed 2 months of payment so ever since I've been behind, but worked my butt off to catch up. I disputed and told them that they lied when they said I don't need to pay until August of last year. They said they have never approved of it. They threatened to take our car repeatedly as I attempted to work things out with them and 5 days ago I woke up the car was gone so I received some funds from family to be able to get it back, but then I called bank and they have been ignoring me and keep going to machine repeatedly and they clearly on purpose send my phone number to machine each time I called which I've never had problems for 5 years.

I've reported about the lemon of the car when we were hit and run by other vehicle we took it to fix and they said someone sealed it with welding to the ac system, and there have been accident on the car which it haven't been reported. I disputed it with the bank about that and asked them to go over them, and they have done nothing with it. This is one HORRIBLE company and wish BBB will do something with it immediately. Gateway lending don't give rat ass about anyone.

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AWFUL
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ANAHIEM, CALIFORNIA -- After being told they would take payment via a card they didn't; then was told they could take payment via phone checking account at 3 times the normal payment once per day, then they next day a supervisor ANNE said they could do that twice per day gave me her extension to call the next day then never answered the phone or called back about messages. Finally got the thing paid off then was told I just needed to talk to the title department and I could expedite the title. Of course the Title department doesn't answer the phone. I called 3 times per day for 10 days (leaving a message as instructed and the message says "someone will get back to you within 24 hours") till I finally got in touch with someone named Jose. He said they hold the titles for at least 10 days before releasing the title to the state of the ownership. I've complained to the BBB as well.

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Worst Ever Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CALIFORNIA -- Worst experience I have ever dealt with. Was calling with a simple general question. I was hung up on and 2 of their staff refused to allow me to speak to a manager. I was simply asking if I mailed them a postage-paid envelope for overnight return for paying off a loan, would they expedite mailing the title. They couldn't comprehend the question even after asking and explaining 5 times what I was asking. Asked for a manager and was refused that request.

Called back and was treated rudely again, refused to allow me to speak with a manager and was hung up on. I work with the public every day and would be fired if I ever treated someone in this manner. This is not acceptable and the company seriously needs to evaluate how poorly customers are being treated by their staff. I would never recommend this company to anyone.

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Gateway's Horrendous Display of Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW YORK, NEW YORK -- First off, it is no coincidence that Gateway Review Forums are absolutely loaded with terrible reviews. That should be noted by anyone reading this, and passed on accordingly. I'm a fairly reasonable guy, and I can confidently say that the customer service I recently received from Gateway has undoubtedly been the worst customer service I've ever experienced.

Similar to many other reviews on these forums, my issue with Gateway involved their warranty, the repair center, and Gateway's failure to act with even the slightest amount of integrity during the entire process. I'm not even a classic reviewer - I haven't written one in years. I've been pissed off and tempted plenty of times, but I'll usually just let it go. This situation with Gateway, however, is just so absolutely horrendous, that I am left with no choice but to do my part in spreading the word on the pathetic excuse for a company that is Gateway.

I bought my Gateway PC (Windows 8) on May 21st, 2013. Not 2 months later, I cannot install Windows Updates without an immediate freeze, cannot shut down the computer, cannot restart, reset, refresh to factory settings, system restore - nothing. The hardware is busted. So I call up Gateway and after basic troubleshooting attempts, they advise me to send it in for repair under my 1-year Limited Warranty.

After a long discussion, they tell me to ship it out to them in Texas to the Acer Repair Center. I was foolish enough to not consider the shipping cost, which was ~$40.00, until after the fact. That night, I call up Gateway requesting a refund on the $40.00 - reasoning that I just bought the computer two months ago and should not be responsible to pay for the shipment out to them - and they tell me they won't do it. So that pissed me off, but I had other things going on - and I let it slide.

Two weeks later (yesterday), my computer arrives back from the Acer/Gateway Repair Center. Very excited, I open it up and plug it in. Had I read these other reviews, I would have already known what was about to happen. I turn it on - and this is 100% accurate - within 30 seconds, I realize that every single problem with the PC remained unfixed. I literally couldn't even believe it, so I tried a couple of things with the hopes that it was just rusty. Negative. Gateway had sent me back my PC, two weeks later, in the same defective condition it went out. Not a single defect was fixed. So I call Gateway.

My biggest issue was not that it remained defective (although that obviously pissed me off quite a bit), but that it took me one attempt to plainly see that the computer was not fixed. I logged on, did a quick check, and immediately noticed. What does that say about Gateway's technicians, let alone Gateway's level of care for their customers? After 30 minutes or so of back and forth, I make my way to the "highest" level of customer service that exists at Gateway - the corporate section. Needless to say, the conversation was highly unsatisfactory.

I wish I had recorded the phone call so I could post it right here with my review. The customer service at this level wasn't just horrendous, it was virtually non-existent. At the end of the long, fruitless conversation I had with that robot, the best Gateway was willing to offer me was a 30-day extension on my warranty (10 months away). And she couldn't tell me enough how great of a courtesy I was receiving from Gateway. I was so appalled by this suggestion that I refused it, and don't regret doing so.

Despite me explaining that I bought the computer two months ago, paid $40 to ship it out there, and patiently waited two weeks for its return only to find it in the same condition in which I sent it out - there was nothing Gateway would do to rectify the situation. So that was that. My computer is currently on its way back to Texas, likely to return defective for a second time. In the literal sense of the word, it is truly unbelievable that a company of this size could possibly be so devoid of integrity.

I think it's safe to say that I wish you stay far away from Gateway products, both for my, and your, personal well-being. At least until they get their act together, which doesn't seem like it's going to happen anytime soon. For one, based on my, and everyone else's recent experience with Gateway, their computers seem to be very poorly manufactured. Every other review you find on Gateway mentions continuous failures in their PC/Laptop.

Second, when your computer does inevitably malfunction, you will have no choice but to ship it out to Gateway's Repair Center. Who knows what those numbskulls even do over there, but if we're going off of these reviews, they certainly aren't doing their job. And third, every single time you have even the slightest issue with your computer, you have to deal with this disgrace of a customer service process.

I remain stunned from the entire experience and my subsequent discovery of all these other reviews. I advise anyone considering purchasing a Gateway product to think twice, and even three times, before doing so. They simply cannot be trusted right now. I let the Gateway corporate team know before I got off the phone that I would spread word of my experience with them, and that is what I must do. Take these words, and spread them.

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Gateway Stay Away
By -

I have been in the computer business 22 years and I have to say Gateway by far has the worst support. I install and maintain networks for companies and I have approx. 125 clients with multiple computers. I also have a client base of individual computers. I have worked on over 10,000 computers. When designing a system or recommending an individual computer I consider many things, cost, compatibility, quality and of course support for the computer.

This laptop a customer purchased had issues and he contacted me to help fix the issue. After reviewing the laptop, it had no operating system. It seems the person that tried to help him prior had deleted the operating system (Vista). The drive had no recovery partition. I had to contact Gateway to order the disk which was approx. $23.00. The disk arrived almost 2 weeks later. I installed the recovery disk. It clearly states on the disk "Applications and Drivers."

After finishing the recovery I found 2 drivers were missing the wireless card and a media driver. I tried to call Gateway and found myself in a maze of push 1 for this and 2 for that. No matter what combination I used could not get them on the phone I then proceeded to Chat. That was a joke. I had already downloaded the drivers I needed. I just wanted them to send the disk including all the drivers for that computer so these steps would not have to be repeated. That is downloading the drivers to another computer then transferring them to the Gateway. Then installing them.

First I was told the drivers could only be downloaded. Then was told only a few computers had drivers available on the recovery disk. I explained that I did not have the wireless driver to get on the internet and a few moments later he asked if I was using chat on the computer in question. I explained I had to use another computer to download the drivers.

Many of the companies are using scripted information to give tech support to their customers. In some cases some have never seen the program. I work with over 500 programs and it is terrible. I have been in computers many years and remember when you received tech support years ago, they actually knew the program. Today you and I pay for their lack of talent in the support field. Working on as many computers, I know all tech support is less than perfect. In rating the support I have to say Gateway makes the bottom of my list. Even eMachines have better support for a less expensive product.

Personally I own 6 computers and 5 are HP and one is Toshiba (inherited). Depending on their needs and budget I will recommend various computers. I can promise it will not be a Gateway. Since they are in with Acer, I can't in good conscience recommend either. Dell is not a bad computer but the support is not that much better. Forget it if you bought your computer second hand. Dell does not supply the recovery disk unless you are the original owner.

In the end I had to download and burn disk for this Gateway owner. The sad thing is many of my customers would not be able to install these drivers on their own. That leaves them at the mercy of others to get the drivers in Gateway computers.

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Warranty!?? You Mean REFURBISHED or LOW ENDS
By -

TEMPLE, TEXAS -- Gateway filed Chapter 13 years ago by the way. I recently contacted "ACER/GATEWAY" about a CD drive issue in the middle of a reformat. After sending my BluRay in 3 weeks later I get a $43 different color piece of **. I argued with India for days and finally handed me over to a state side "Level 2" in TX. Still they wanted that c/c number to put a $380 hold until they got the cheaper one back - YA YOU HEARD RIGHT.

I had to argue with them for quite a while about it being a BluRay in the first place! I kept all my packing info from the start and took pictures and P/N (part numbers) and S/N serial numbers on both with pictures... 2 weeks later I get my drive back, one more week to lift the hold. GETS WORSE. Then I find out it's not only the CD drive now it's also the hard drive. I was forced to send in the whole 70 lbs PC with insured came to $100. They replace the hard drive and the motherboard and 20 days later I get it back. I open it. IT'S ALL BANGED UP! The case is ruined!

System is slooow and I find my VIDEO CARD UNDERNEATH THE PC IN THE BOX IN NOTHING BUT A STATIC GUARD PIECE OF PLASTIC. The note from the tech accused that the card was 3rd party and will not be re-installed. WHAT!!! I contacted the manufacturer ASUS who helped me ID the card. After speaking with yet another level 2 he checked it out after I told them I knew now what they tried to do. He looked it up and YES it is their card alright. Now smashed by a 70 lb PC riding on it for 2 days OUTSIDE the PC.

Hard drive was a WD 500GB and now is a refurbished 465GB Samsung (less GB is the key here... dead giveaway it's refurbished). The motherboard which used to max 8 GB is now limited to max 3 GB. How nice. WARRANTY READS: TO REPLACE PARTS OF EQUAL VALUE.

I called and argued over and over and over and over... they want me to ship it back again. I asked if I should use THEIR shipping box with the same stuff in it. Guy said with 5 layer of bubble wrap. I never got any when it was sent to me. I have to pack it better than THEY did or it's considered void of contract. Cannot wait for the next trip my PC makes out there now. Maybe they will replace everything with a used calculator inside next. I'm so pissed off. WHERE IS THE FEDERAL TRADE COMMISSION ON THIS?!!?! COME ON GEEEZZZ DO SOMETHING. I have names, times, dates, and plenty of paper to prove it all.

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Be Wary of Gateway Computers and HSN Promo's
By -

NORTH SIOUX CITY, SOUTH DAKOTA -- June 14, 2009: After searching for just the right computer, I came across a Gateway 23 inch LCD Quad Core 640GB HDD 8GB RAM Desktop Computer + TV Tuner on HSN Item Number 464-801 for $999.90 plus $149.95 for 2 year protection plan and $35.00 shipping and handling for a total expense of $1184.85. I carefully watched the video posted on HSN for this product and deemed it exactly what I was looking for.

The Commentator for HSN talks about having several at home and how easy it is to use all the features. Having owned 3 Gateway computers (before the company was sold to an overseas corporation, something I found out after the purchase) it seemed believable.

Joe Harrison, known as Gateway Joe, then comes in and talks about the ease of use, the features to include the 640GB HDD, LabelFlash DVD/CD Optical Drive, how great Gateway Support is and how you can plug in an old VCR (using the front RCA composite jacks) and convert your VCR tapes to DVD right now (having many old home VHS tapes this analog capture device sounded like a dream come true) and then he adds that a camcorder with this type of connection (RCA Composite) you can upload all this to your Gateway.

I anxiously awaited my dream machine so I could start converting my analog videos to digital DVD's. The Gateway LX 6810-01 arrived a few days later by UPS. I eagerly went over the documentation provided in printed form as well as online yet absolutely nothing was listed for converting my analog VHS tapes to DVD, much less how the LabelFlash worked or even readme files for a How To on the majority of programs on the system... IF you could even locate the program itself as was the case with LabelFlash.

I contacted Customer Service (remember now, I purchased the extended warranty) and was told they had absolutely nothing about how to utilize the analog converter as touted on the HSN promo and to add insult to injury, they insisted that I call a number they provided to get this information but advised me, it is a fee based service $2.95 per minute or $50.00 for a half hour.

Obviously by now I was a bit put out, a $1,100+ computer HSN touted as user friendly and having great support, has no documentation and to get answers (which HSN did not have) I have to pay even more money? Email inquiries (6) yield the same response each time when requesting documentation as to How To.. pay to get the answer. Didn't I do that already? Trying to put in a second optical drive, I am advised I have a BluRay (according to the serial number) and I know for a fact it is not, it is a multi drive, but definitely not a BluRay... something it took 3 emails to get them to admit their documentation was wrong.

Then I checked the actual hard drive to find it actually has a 600GB hard drive (14.65GB EISA/581.52MB NTFS) as shows on the manage my system display onboard the Gateway computer. Looking for confirmation I used Everest Home program to verify which showed again it was a 600GB hard drive but reflected 15005MB EISA/(a 2MB buffer zone)/580,465MB NTFS, again, 600GB and NOT 640GB as advertised and as it appears on the box the system came in. How did Gateway explain that?

It is merely a conversion error on how they calculate hard drive capacities and how they are read my other systems... uh... say what again? I asked Gateway to send me or refer me to the How TO for these programs... again referred to the Fee Based number. Asked Gateway to send me an additional hard drive of at least 40GB to make the system, as advertised, but they keep insisting in spite of what readings I am getting, THEY rate it at 640GB.

I made HSN aware of all of these factors and though they still have the video (computers/desktop/$999 Gateway 23" LCD Quad Core...) on site for others to bite on, and indicated that the information posted is from their Gateway supplier, they did say that they would advise their panel of the problems and re-stated they have a 30 day return policy. While it would simple to option for this, at 60, I am a bit hard nosed and expect to get what I pay for and if a product is advertised as having capabilities, then as a buyer the How To should be available FREE and documentation available.

Customer Service is the absolute basics at best at Gateway; obviously not US based and most certainly not hands on computer literate! Program documentation virtually non-existent but step by step with graphics how to get in to the case, change memory, hard drive, etc. Believe it or not, the system itself is incredible and does multi tasking with ease... but if you aren't a highly knowledgeable computer program user, you are going to go absolutely crazy trying to figure out how or even if, various programs are even onboard... much less function as described!

Without the How To, and the overrated Hard Drive capacity, you will find nothing but annoyance, frustration and feeling that the product is grossly misrepresented by both Gateway and the HSN video posted for all to see with this item. For those Super Sleuths, watch the HSN video and see if you can come up with step by step instructions on How To... it is obvious even Gateway Customer Service can't do it... and yes, paying the fee for the answers, IS CHEATING... but would be nice to know.

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Gateway Customer Support Is Awful
By -

I bought the my first Gateway from Best Buy, a clearance model. I had it 2 days and the hard drive crapped out. Best Buy was good about replacing it so instead of getting the same model I upgraded to a better model. It was running unusually slow so I checked the system properties to see what was going on. The box claimed 1.7 GHz 64 bit AMD, but it was only running at 800 MHz. I called Gateway twice about this, both times they told me it had SpeedStep technology and there was no way to turn it off so the system ran full speed all the time. They (both of them) advised that I use third party software to overclock my machine. This is preposterous.

I eventually found the setting to turn off the SpeedStep and now the machine runs great. (BTW if anyone else is having that problem go to your power settings and put it on always on or laptop/portable.) Then the next week I tried to burn a DVD in my machine. NO GOOD. The DVD burner was junk. Now time to call Gateway again. I called and they wanted me to troubleshoot software. (Maybe here I should mention I am a technical service representative for another large computer company.)

OK, I did what they wanted and they determined I was right. So I asked them to mail me the drive and I would put it in. They told me to mail me a new part, even though my machine was covered under the $340 warranty I bought, I would have to give them a credit card number so they could put a 75 dollar hold on it. WHHAAATTTT? I told them no ** way. So I convinced them to waive the fee and ship it to a service center. They said to just have the service center call and verify.

Sooo, the next day I was at Best Buy. And we called, and they didn't log any of that into their notes. And the team lead I talked to wouldn't waive the fee, and wouldn't send me the DVD drive. I convinced Best Buy to remove one from another machine and put it into mine, and with a little persuasion they agreed. During the process the technician got hung up on what screws to take out, so I told him I would call Gateway and get the web address to their technical manual.

Enter TSR **. Gateway, if you read this - FIRE THAT GIRL. She is rude and uncooperative. Anyhow, first, she took me off hold and put me back on without saying anything to stop their little timer they have. Then I waited 5 minutes for her to come back. I asked her for the web address to the technical manual. She said she would send it to my email. I told her I was in a store could she just read it to me. She stated she cannot give out Gateway's email - she would send the link to my email.

I told her I didn't want the email. I just wanted her to read the link to the website to me and she said the same thing, that she couldn't give me gateways email and she would send the link to me. I asked to be escalated and she refused, telling me I would have to call back at a later time to talk to a supervisor. I hung up and called back, hoping to get someone competent. ** answered again. I asked again to be transferred to the supervisor, she told me if I insisted she would put me on hold for 15 minutes before anyone would come.

This is the technical support I paid for? I asked her one last time if she would read to me the link to the website, and she told me she could only send it to my email. I hung up. This is what she sent me ** < You tell me why she couldn't read this to me over the phone. Finally I retrieved this from my email, and got it to the Best Buy technician who promptly finished my machine, which works wonderfully now, no thanks to Gateway. I am happy with the machine, but when I replace this on it will NOT be with a Gateway, because I cannot deal with that kind of customer support. This will be the one and only Gateway I ever own.

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Gateway RipOff
By -

SIOUX CITY, SOUTH DAKOTA -- I had the misfortune to purchase a Gateway P-172XFX laptop in June 2008. It arrived the day I was leaving departing from the U.S. for two months. The wireless connection did not work upon arrival. When I returned to the U.S. I called Gateway and after troubleshooting the computer with level 2 technical support they told me to send it to Teleplan in Dallas, TX for repair.

I shipped it out via registered mail on 28 August 2008 and it was received by Teleplan on 3 September 2008. I spoke to Teleplan on 10 September and they told me that there was a software problem with the computer and they would have to reload the Operating System. They said they would be able to ship it back to me by 12 September 2008.

On 16 September 2008, I spoke to both Teleplan and Gateway, and neither can or will tell me when I will receive my computer back. Teleplan told me today (16 September) the DVD player on the computer was now broken and they had ordered a replacement on 12 September. They added that they just moved to Temple, TX and cannot find a listing for where my computer is in their databases and if they find it it will be at least 10-15 more business days before they can ship it back to me.

I contacted Gateway and after THREE hours on hold finally spoke to a level two (?) customer service representative that was supposed to be able to resolve the issue (either assure me that the laptop would be returned within 10 days or provide me with a new computer).

The C.S. Rep (**) told me that all she could do was contact Teleplan and ask them for an estimated return date. Since I will be departing the U.S. within two weeks for a deployment overseas for a year, I told the C.S. Rep that I either wanted a refund of the $2,000 I paid for the computer or a new computer (sent to me immediately), since I would be gone by the time they said they MIGHT ship it back to me.

The C.S. Rep said she c/would not do that and that I would have to just wait for the computer. She did not care that I was deploying or that I had been without the computer that I had already paid for. When I told her that I would not be in country to receive the computer when they choose to ship it, she did not care.

I have called my credit card company to dispute the charge since Gateway shipped me a defective computer and I will not be in country to receive it when they finally decide to ship it back to me. I will never buy another Gateway product, especially since they have no concern about people deploying overseas.

Beware of Gateway, I received a defective laptop and they took my money and then told me to send it back for repair and will not tell me when I will get it back. They do not support those of us going overseas to serve our country. All they want is our money.

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1.3 out of 5, based on 13 ratings and
91 reviews & complaints.
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San Diego, CA 92121-1900
858-799-3401 (ph)
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