Gateway LX6810 shut downs
SAN DIEGO, CALIFORNIA -- I bought my Gateway LX6810 in 2009. After three months, it started to turn off every 30 minutes. I took it to Best Buy. Best Buy sent it out for "repair". When it arrived, I had the same problem. Gateway ... read full review3 Replies - Latest reply on 10/25/2010
Do Not Buy A Gateway
Last weekend I purchased two Gateway Computers. Since that time I've had to contact technical support and Gateway Corporate Headquarters several times.
The machines I purchased are JUNK. They are ... read full review13 Replies - Latest reply on 12/07/2010
After purchasing a new Gateway NV79 computer, I noticed that the built in camera was not working. I called Gateway and they did not answer the call. I found their online support and described the problem. ... read full review2 Replies - Latest reply on 03/08/2012
After a few months of use the screen on my Gateway netbook went out. It may or may not have been caused by me, I couldn't be sure, but they repaired it for free and even sent back my netbook with an upgraded battery with twice the battery life. My family has trusted Gateway for years but this is the first time I've bought one myself. For $200 I'm really impressed with the quality of the machine and the great service I got. Well done Gateway.Add reply
I purchased a Gateway laptop model 7848u this year. I used it three months and it crashed. They are no longer an American company, but located in India. I have complained for weeks, even to 3 supervisors, ... read full review3 Replies - Latest reply on 09/21/2009
PASADENA, CALIFORNIA -- I bought a Gateway gt4010 from Bestbuy about 18 months ago, and it has stop working, for I thought it was the hard drive which I replaced and it still didn't work, after asking a few tech friends about ... read full review5 Replies - Latest reply on 12/13/2007
NEVER BUY A GATEWAY!
TEXAS -- My higher-end Gateway desktop computer had a defective media card reader (bent connector pins) right out of the box. After 6 days of e-mailing and over 2 hours on the phone with their so-called "support", ... read full review1 Replies - Latest reply on 03/15/2012
IRVINE, CALIFORNIA --
Let me review my many instances of unhappiness with my Gateway product:
- Within a few weeks of purchase my hard drive crashed and ultimately
was replaced at Gateway service center.
- In attempts to rectify the problem before shipping it for service your
tech support person failed to send me the "systems cd" in addition to
the "recovery cd". This mistake was acknowledged by your tech support
person and delayed the ultimate repair of my computer by another week.
- I had to pay $35 to ship my computer to your service center. I
estimate that I was without use of the computer for at least 3 weeks.
- In my encounters with your tech support personnel, I found there
accents to be so thick it was difficult to understand them many times.
And I work in New York City with people from all over the world where I
don't have a problem understanding accents.
-Finally, even though I sent a scanned promotional statement from Gateway stating that I was eligible for a free upgrade to Windows 7, they later said I was not eligible. Follow-up emails to Gateway customer service and a company executive were not answered.
Paying For Gateways Mistake
TEMPLE, TEXAS -- About 6 months ago I purchased a Gateway FX8600 computer from Best Buy. All has been well up to the point when the HDD was unrecognizable to the BIOS. Hence the computer won't boot and the HDD was deemed ... read full review
i purchased a $1,500 gateway laptop less than one year ago and now the HD already has bad sectors and i have to get it completely replaced. this after only light personal usage! unbelievable.
1 Replies - Latest reply on 10/13/2004Add reply
but the WORST part is i have had the sh*ttiest time with their customer service and tech support. these people are Dumb. i don't know a d*mn thing about computers, but it seems they are reading Windows for Dummies Volume 1 as they feed me generic answers!
THEN, everytime i log back on to the support chat, i get a new person who i have to start completely over with!!!
the icing on the cake is that i'll have to pay for the $hipping.
i've asked multiple times for their CEO's email, but am ignored. i even asked for upper-level management to address my concerns, but to no avail.
it seems they really dont care if a customer is unhappy. thats why their stock is going to be trading in the OTC range soon.
does anyone on this board have the CEO's email? please email me at email@example.com with it, thanks!
ANCHORAGE, ALASKA -- Gateways Going Out of Business Sale is a farce. I was the second one in the door, at the Anchorage store, at 10AM on Saturday, the day Gateway advertised the sale would start, only to find everything, including all the monitors, sold. First they informed us that the sale had actually started Friday night. When confronted by the customer that was there Friday night, the employee changed his story and informed us that they had their own little employee’s only sale Friday after closing, who had happened to purchased all the discounted items. This is an example of false advertising that I plan on perusing in the courts. With shady business practices like this, Gateway deserved to go under. 3 Replies - Latest reply on 04/21/2004Add reply
I purchased an inexpensive Gateway computer Model#NV55c49u in October of 2011 ($400). The day that I brought the computer home and turned in on it had issues with painfully slow processing which the Geek Squad told me was probably a bad mother board. The computer has been disappointing since the moment I purchased it.
1 Replies - Latest reply on 11/19/2011Add reply
I have since purchased a HP Pavillion and have been very happy with it . I do not recommend that anyone purchase a Gateway computer.