Repair Department Beyond Awful
Hard drive busted after less than 6 months. Now the real fun begins. Hours trying to just find out where to send it because their automated system does not work right and you never get to speak to a Human being. No response to emails. Finally after 100 phone calls and using a fake number spoke with someone. Sent in for repairs. Got back, STILL BROKEN, hours on the phone again trying to get through to someone. System still messed up big time. their email system does not work, on line chat does not work, down for over 24 hours. Gateway representative told me a number to call the first time, turns out it's wrong. Again doing something to trick their system get through, have to send back again for repairs.
Their automated system is beyond awful, never recognized their SNID or serial number, employees give out bad info, send in for repairs and they send back broken products, one hour on hold twice, and disconnected both times.
I will never buy one of their products again because if you need tech help it's a total mess. they do nothing but waste your time.