Gateway - Page 2

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1.7 out of 5, based on 12 ratings and
97 reviews & complaints.
www.gateway.com


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Warranty Support, or Lack Thereof
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Rating: 1/51
Let's see.... after locating the product identifier on the back of my Monitor printed in 1 point type (I know, they all do this) the person on the other end of the phone recognized that the Monitor was indeed under warranty, however in order to make a warranty claim the monitor had to be packed up and shipped AT MY EXPENSE to their center in Texas (I live in Georgia), and it would take two weeks minimum. Seriously??? That's the same thing as saying "Go get another Monitor" since I don't know anyone who would find having having their computer down for 2 weeks acceptable. I work for a major Telecom and the Warranty process is simple: We ship a refurbished product out and you send the non-functioning one back within 14 days or get charged. SeaGate replaces bad hard drives the same way. It's not a difficult concept, and the way you have it set up shows your utter contempt for the Consumer quite clearly.

So, no problem, guys. I will NEVER purchase another Gateway or Acer product. You'll save lots of money on those warranty claims you don't honor when people aren't buying them anymore. I sure as heck won't be and I'll be sure to tell everyone I know the same thing.

It really is a shame, Gateway used to be superb equipment.
     
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Careless Patient Service
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Rating: 2/51
COATESVILLE, PENNSYLVANIA -- Went to this dr. 'S office about 3 weeks ago to make a new appointment with my new doctor. I was given several pages of forms to fill out regarding all of my personal health information. I filled them out on the spot in front of the clerk and handed them back. ( All within 10 minutes and within 6 feet of the clerk. Had my very first appointment on feb. 25,2014. After checking in with a different clerk, I saw the dr. Who mentioned filling out the very same forms I already had filled out. Apparently, the first clerk was not in and " nobody " knew who had given me the forms to fill out. ( Huh ? ) She works there. I was then given another form shrunk down to post card size. Could barely read it. Obviously they don't care about patient personal records or privacy. A nice way to start off with a new dr. So much for patient's privacy.
     
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Gateway Just A Nightmare
Posted by on
Rating: 1/51
My husband and child gave me Gateway for mother's day present.
Just because of mother's day present, I still survive to keep it. No matter since the day I opened the package and start using it already have so many issue and trouble. I wanted to return, have to pay open package fee at $ 70, too much! I have been trying to fix in many ways, but remain so slow even still so much space on it, with any virus and malware software still get attacked, keyboard keep jumping, strange noise when log off/on, cursor freeze most of time and so on and so on and finally just a black screen. Fixing it, spend another $400 and in result remain worst of the worst! They just don't provide any freaking support, nothing!
I spent too much money, energy and time already for this crap! Just for a respect I keep it on my desk or else in the garbage bin! One lesson and that's it! Do not walk but RUN!!!
     
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Gateway Computer Service
Posted by on
Rating: 3/51
IRVINE, CALIFORNIA -- I have a Gateway DX4820 Desktop Computer that came with Windows 7 64-bit, 6 GB memory, 1TB hard drive, DVD+/-R burner. It also came with a 24-inch widescreen monitor in a package deal from Costco. I paid CDN$799 for it, and the price included a two year warranty. Since I got it about a year and a half ago, I have added memory to max it out at 8 GB, a second 500 GB hard drive, a wifi card and an analog fax modem card.

The only complaint I have is that it only has 3 expansion slots, but that will become less of an issue once faxing is officially dead, and I can toss the fax modem. I also have an external floppy drive hooked up via a USB port, but again, floppies are all but officially dead. I have an external HD for backup, and the operating system is set up for periodic automatic backup. The computer stays on all the time.

Several months after I got it, I had problems with the monitor, so I took it to the Acer Service Centre here in Canada and they fixed it and shipped it back to me all on warranty. I've had no problems since then. My experience with computers started 20 years ago with a 486 clone and over the years, I've had every problem one can have with a computer. The most important thing I've learned is don't [snip] with it unless you really know what you're doing. And stay away from those third party "fix your registry" apps. They mostly screw it up.
     
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FoDaddy19 on 08/04/2013:
The most important thing I've learned in my 20 years with computers is "Build your own".
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Less Than One Month After Purchase It Will Not Open Up
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Rating: 1/51
FLORIDA -- Took the computer to BestBuy after the first incident of turning it on and seeing the Gateway Insignia and then nothing else. Nothing would open.

They kept it a few days and called to say they found no problem and had been able to open it from the off mode and the sleep mode and the hibernate mode. Brought it home and it worked less than two weeks and now the same thing has happened. Plan to return it for exchange or refund.

Not sure if this has anything to do with Windows 8 but whoever put that together should be fired.
     
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Gateway to Hell
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Rating: 1/51
TEMPLE, TEXAS -- I bought a BRAND new GATEWAY notebook on 11/30/2013 for about $340.00 @ a WaLMart (who is my next complaint) and bought their service plan for more money bringing the total up to $400.00. I had the computer one month & the screen froze up. Couldn't fix it. Called support & blah blah blah. I was told at purchase time with warranty that if I had problems they would fix or give me a brand new one...so one month later it's broken, I have to pay the $21 shipping to send it to them, they said it had a 'defective hard drive" and sent it back w'a new one and all done. I told them it was a lemon. About 2 days later it broke again (lost Internet connection) Had to FIGHT to get them to even take it back, never mind get the replacement I was promised. They paid for shipping. Got it back on 2/27...broke again on 3/2...filed with the BBB. Just can't play their games any more
     
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trmn8r on 03/06/2013:
In my opinion, you get what you pay for. $340 for a notebook is dirt cheap. Unfortunately, even a company with a big name like Gateway has to squeeze out some quality in exchange for lowering the price tag.

I bought a Dell (I know, I know, stop bragging...), and it's a piece of junk. I decided after buying it that I should pay more the next time to get a machine I am proud to own and use, and not a piece of garbage.
jktshff1 on 03/07/2013:
11/30/2013 has not arrived yet.
booboo1919 on 03/07/2013:
First of all, I am on a very limited income and it took awhile to even afford that, so I'm happy you can afford bigger and better things. Cudos to you. If I could've afforded a better one I would have obviously bought one.
booboo1919 on 03/07/2013:
sorry..I was aggravated when I was writing that. Thanks for your keen eyesight and snyde remark. Will take note of that.
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Gateway Computers
Posted by on
Rating: 1/51
Don't buy gateway computer it does not have its own tech support it uses tech from India or philippines they take your money and don't fixed the problem name of tech support stay away from answer by PC support they say thee gateway tech support they take your money and don't fix the problem
     
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Bill on 10/26/2012:
Don't feel too bad. Most companies outsource their tech to India.
Hopefully this will change.
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Terrible support
Posted by on
Rating: 1/51
After purchasing a new Gateway NV79 computer, I noticed that the built in camera was not working. I called Gateway and they did not answer the call. I found their online support and described the problem. Their tech. said I had to reformat the hard drive and reinstall the camera driver. I told him I did not want to reformat the hard drive but he insisted that this was the only way to fix this problem. I followed his in structions and did a reformat of the hard drive. All files were lost. Including photos of family members who had passed away. All the programs that came with the program also were gone. The camera still did not work. I could not get anymore help from Gateway so I took the camera to a computer repair center. After two days and $150 dollars they were able to get the computer to work again. Still no programs like word processor, etc. that originally came on the computer were there. By the way, the computer store was unable to get the built in camera to work. They said it was a problem with gateways camera driver.

I now own a $700 dollar Gateway laptop that is good for playing solitare or a boat anchor.

This all happened in the first couple of weeks of owning the computer.

My recommendations....DO NOT BUY GATEWAY!!!!!!! no support.
     
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Tezrien on 03/07/2012:
Try installing these drivers. If the 1st doesn't work uninstall it and try the 2nd one. One of the 2 should make the camera work. http://tinyurl.com/82edkst
Bill on 03/08/2012:
Before formatting the drive you should have purchased a USB thumb drive for about $10.00. You could have got a 4gb thumb drive for that price. You could have then backed up all of the important files to the TD before formatting. You would still have to re-install the executable programs but that way you would of preserved your photos.

If you have anything important on your computer that you don't want to lose back them up.

I keep a thumb drive constantly plugged into a USB port and anytime I save anything important I also save a copy to the thumb drive.

Hard drives crash, computer die, etc so it only makes sense.
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New Emachine Offerings Best Ever in Price / Quality
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Rating: 5/51
IRVING, CALIFORNIA -- I read more negative than positive about Emachines....they don't know what they are talking about. I am a 25 year hardware/ programming veteran. These new small footprint unit are the bomb. They are as "heavy" (weightwise) as Emachine earlier version mini towers, meaning they are as good. The price $298. is unbeatable. The only downside is that they are PUSHING Norton antivirus (I don't know anyone that uses Norton. There are screens that come up that want you to buy Norton with a small "close" button at the bottom of the window if you don't. They continue coming up even though you have said No over and over again until finally a screen comes up that doesn't have the option to close and you must RESTART the computer to get rid of it.

This would not normally be a problem for the computer should have been configured before you the home owner used it by a technician at a store somewhere. Well....lo and behold.....for all you technicians out there.....these machines are being sent out with WINDOWS INSTALLER disabled
     
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tnchuck100 on 02/26/2012:
"...they don't know what they are talking about."

That is not a very good comment to promote confidence in your review.

Every reviewer that has a negative experience is NOT wrong. If you have had a good experience that's great. But that does not make others wrong.

Old Timer on 02/26/2012:
Good info about the Norton stuff on a factory eMachine. We steer people away from Norton as much as we can. It has made paper weights out of too many PC's. It's pretty easy to kill the Norton pop-ups on a new machine. Delete the program or just remove it as a start up. Yes, someone that may not understand that, it can be very frustrating.

I have an old eMachine that still runs great. It has some old software that I use that will not install on newer systems. So I keep the old beast around just for those couple of programs.
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Service
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TENNESSEE -- I bought a Gateway GT5220 And was hit by a Trojan. No recovery disk came with my system. It was a 64 bit dual processor. When I contacted Gateway they sent me a recovery disk for a 32 bit system When I had to recall them they sent me another disk 2 weeks later and it was for the 32 again. When you contact Gateway they route you to India. If you want to speak with a specialist it cost you 40.00 dollars. When you talk with the free part they have no idea of what you need and if you or out of warranty they want to charge you 200.00 for the right disk. I have contacted them for the last time. Since they or built in America they should keep there service tech here to. I'll never buy another Gateway even if there the last computer on the market. I'll do without. When you buy one anyone. MAKE SURE THEY GIVE YOU THE DISK FOR THAT SYSTEM. If THEY WANT TO CHARGE YOU FOR IT DON'T BUY IT.
     
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MRM on 05/08/2011:
On your computer, there is a recovery image on the 2nd partition of the harddrive. At the boot up process, you have the option of recovering your computer to its factory state.
2ruthtech on 05/11/2011:
Also on most new machines you must make the recovery disks yourself. Which is why most major places offer this service to you.
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