My husband and child gave me Gateway for mother's day present. Just because of mother's day present, I still survive to keep it. No matter since the day I opened the package and start using it already have so many issue and trouble. I wanted to return, have to pay open package fee at $70, too much! I have been trying to fix in many ways, but remain so slow even still so much space on it, with any virus and malware software still get attacked, keyboard keep jumping, strange noise when log off/on, cursor freeze most of time and so on and so on and finally just a black screen.
Fixing it, spend another $400 and in result remain worst of the worst! They just don't provide any freaking support, nothing! I spent too much money, energy and time already for this crap! Just for a respect I keep it on my desk or else in the garbage bin! One lesson and that's it! Do not walk but RUN!!!
IRVINE, CALIFORNIA -- I have a Gateway DX4820 Desktop Computer that came with Windows 7 64-bit, 6 GB memory, 1TB hard drive, DVD+/-R burner. It also came with a 24-inch widescreen monitor in a package deal from Costco. I paid CDN$799 for it, and the price included a two year warranty. Since I got it about a year and a half ago, I have added memory to max it out at 8 GB, a second 500 GB hard drive, a wifi card and an analog fax modem card.
The only complaint I have is that it only has 3 expansion slots, but that will become less of an issue once faxing is officially dead, and I can toss the fax modem. I also have an external floppy drive hooked up via a USB port, but again, floppies are all but officially dead. I have an external HD for backup, and the operating system is set up for periodic automatic backup. The computer stays on all the time.
Several months after I got it, I had problems with the monitor, so I took it to the Acer Service Centre here in Canada and they fixed it and shipped it back to me all on warranty. I've had no problems since then. My experience with computers started 20 years ago with a 486 clone and over the years, I've had every problem one can have with a computer. The most important thing I've learned is don't ** with it unless you really know what you're doing. And stay away from those third party "fix your registry" apps. They mostly screw it up.
FLORIDA -- Took the computer to Best Buy after the first incident of turning it on and seeing the Gateway Insignia and then nothing else. Nothing would open. They kept it a few days and called to say they found no problem and had been able to open it from the off mode and the sleep mode and the hibernate mode. Brought it home and it worked less than two weeks and now the same thing has happened. Plan to return it for exchange or refund. Not sure if this has anything to do with Windows 8 but whoever put that together should be fired.
TEMPLE, TEXAS -- I bought a BRAND new GATEWAY notebook on 11/30/2013 for about $340.00 @ a Wal-Mart (who is my next complaint) and bought their service plan for more money bringing the total up to $400.00. I had the computer one month & the screen froze up. Couldn't fix it. Called support & blah blah blah. I was told at purchase time with warranty that if I had problems they would fix or give me a brand new one... so one month later it's broken.
I have to pay the $21 shipping to send it to them, they said it had a 'defective hard drive' and sent it back w/ a new one and all done. I told them it was a lemon. About 2 days later it broke again (lost Internet connection). Had to FIGHT to get them to even take it back, never mind get the replacement I was promised. They paid for shipping. Got it back on 2/27... broke again on 3/2... filed with the BBB. Just can't play their games any more.
Don't buy Gateway computer - it does not have its own tech support. It uses tech from India or Philippines. They take your money and don't fixed the problem. Name of tech support stay away from answer by PC support. They say the Gateway tech support. They take your money and don't fix the problem.
After purchasing a new Gateway NV79 computer, I noticed that the built in camera was not working. I called Gateway and they did not answer the call. I found their online support and described the problem. Their tech. said I had to reformat the hard drive and reinstall the camera driver. I told him I did not want to reformat the hard drive but he insisted that this was the only way to fix this problem. I followed his instructions and did a reformat of the hard drive. All files were lost. Including photos of family members who had passed away. All the programs that came with the program also were gone. The camera still did not work.
I could not get anymore help from Gateway so I took the camera to a computer repair center. After two days and $150 dollars they were able to get the computer to work again. Still no programs like word processor, etc. that originally came on the computer were there. By the way, the computer store was unable to get the built in camera to work. They said it was a problem with Gateway's camera driver. I now own a $700 dollar Gateway laptop that is good for playing solitaire or a boat anchor. This all happened in the first couple of weeks of owning the computer. My recommendations... DO NOT BUY GATEWAY!!! No support.
IRVING, CALIFORNIA -- I read more negative than positive about eMachines... they don't know what they are talking about. I am a 25 year hardware/programming veteran. These new small footprint unit are the bomb. They are as "heavy" (weight-wise) as eMachines earlier version mini towers, meaning they are as good. The price $298 is unbeatable. The only downside is that they are PUSHING Norton antivirus (I don't know anyone that uses Norton).
There are screens that come up that want you to buy Norton with a small "close" button at the bottom of the window if you don't. They continue coming up even though you have said No over and over again until finally a screen comes up that doesn't have the option to close and you must RESTART the computer to get rid of it. This would not normally be a problem for the computer should have been configured before you the home owner used it by a technician at a store somewhere. Well... lo and behold... for all you technicians out there... these machines are being sent out with WINDOWS INSTALLER disabled.
NORTH BRUNSWICK, NEW JERSEY -- Watch out for this Kia dealer Gateway Kia 720 US 1 North North Brunswick NJ 08902 732-325-6100. I was looking for an orange Sportage with the orange and black inter. Called them Thursday, "Oh yea we have 3 on the lot. Call back Friday evening, "Oh ya still have 3 on lot." Got there Saturday before they opened - drove over 100 miles to get this truck. They open - "We don'T HAVE THEM" so we agreed on an slate gray as long as it had all the options I want. Upgraded sound system with the amp and sub woofer and navigation system. They said the truck was on their other lot in PA and would not release it from there until we signed all the paper work.
I keep telling them it better have all the options I want. They keep saying, "Don't worry we'll take good care of you." Did all the paper work. 4 1/2 hours later truck comes in they go, "Here you go. You been here long enough." Did not show us anything on the truck. Go home. Sent them a fast email thanking them. Then I was rushed to the hospital due to my health. Get home next day. Go out to the truck to set every thing. Find out it don't have the navigation and the stereo with the amp and sub woofer. Now they are saying they showed use the invoice. THEY DID NOT. Only a picture of the car on one of their cell phones plus the one guy ** said to me call my lawyer. I was taken.
I call the BBB to make sure other people don't get screwed like I did by trusting this dealer. If they want to they can buy the radio I was promised that would be in the truck and navigation. WATCH OUT FOR THIS DEALER!!! If they can get over they will.
Two weeks after purchasing my Gateway computer, my husband wanted to copy some photos to a disk. It was then we discover the door for the CD etc. would not open. We tried to exchange it a few days later, but found the dealer obviously did not have faith in the product. They gave us 16 days to do returns. We were at 18. They said take it up with Gateway.
Gateway offered to trade it for a USED computer or repair it. One hour on the phone with a man who could not say the letter v therefore could not get my email address correct. I had a ship code to get the computer sent to Texas for repair. Went to shipping place. They did not accept the number. Need a different one they said. Another hour on the phone with a phonetically challenged man, instructed to drive 30 minuets to a facility that would ship, using this number and a new one.
Got the computer back a week and a half later. The quick turn around was impressive until I tried to put a disk in to check the repair. Would not open still. No repairs had been made. Forty five minutes on the phone with someone who could not tell me why computer had not been fixed. They said, "Ship it back and we will see if we can fix it this time." Livid is not even enough to express my disgust and frustration with Gateway.
It is so good to see that Gateway is so consistently bad. I purchased my PC in the year 2000. That was the worst experience ever. We purchased it because Gateway had a store in State College PA. What a mistake!!! They didn't know what they were doing and shortly after buying they closed the store. Customer Service was Terrible. There were times I was on the phone for hours trying to get help. Most of the time I was talking with people I couldn't understand because of language barriers. At least I got to travel the world over and never leave my home!!! I just needed someone who could speak ENGLISH!!!
Finally after a lot of frustration I turned to a friend that knows a lot about computers. He completely rebuilt my computer. The only thing that is Gateway is the shell and the monitor. It has been wonderful since. I am ready to get a new computer and was even considering another Gateway figuring they probably fixed all their problems!!! I must have lost my mind!!! BOY AM I glad I found this web site. Thanks to all you folks - I certainly will never never never consider Gateway again. 10+ Years is a long time to have such a consistently bad record.