TENNESSEE -- I bought a Gateway GT5220 And was hit by a Trojan. No recovery disk came with my system. It was a 64 bit dual processor. When I contacted Gateway they sent me a recovery disk for a 32 bit system When I had to recall them they sent me another disk 2 weeks later and it was for the 32 again. When you contact Gateway they route you to India. If you want to speak with a specialist it cost you 40.00 dollars. When you talk with the free part they have no idea of what you need and if you or out of warranty they want to charge you 200.00 for the right disk. I have contacted them for the last time. Since they or built in America they should keep there service tech here to. I'll never buy another Gateway even if there the last computer on the market. I'll do without. When you buy one anyone. MAKE SURE THEY GIVE YOU THE DISK FOR THAT SYSTEM. If THEY WANT TO CHARGE YOU FOR IT DON'T BUY IT. 2 Replies - Latest reply on 05/11/2011Add reply
Bait and Switch
NORTH BRUNSWICK, NEW JERSEY -- Watch out for this Kia dealer Gateway Kia 720 US 1 North North Brunswick NJ 08902 732-325-6100. I was looking for an orange Sportage with the orange and black inter. Called them Thursday owe yea we have ... read full review3 Replies - Latest reply on 04/05/2011
Won't turn on
I purchased this last Christmas. All of a sudden it wouldn't power up after only 11 months! I tried to search the internet for help... nothing. I tried the customer service number and all I got was a ... read full review4 Replies - Latest reply on 01/04/2011
Hard drive busted after less than 6 months. Now the real fun begins. Hours trying to just find out where to send it because their automated system does not work right and you never get to speak to a Human being. No response to emails. Finally after 100 phone calls and using a fake number spoke with someone. Sent in for repairs. Got back, STILL BROKEN, hours on the phone again trying to get through to someone. System still messed up big time. their email system does not work, on line chat does not work, down for over 24 hours. Gateway representative told me a number to call the first time, turns out it's wrong. Again doing something to trick their system get through, have to send back again for repairs.
Their automated system is beyond awful, never recognized their SNID or serial number, employees give out bad info, send in for repairs and they send back broken products, one hour on hold twice, and disconnected both times.
I will never buy one of their products again because if you need tech help it's a total mess. they do nothing but waste your time.
Purchased a Gateway One ZX4800 on 11/22/09. It was opened on Christmas and when I attempted to set it up, I could not get the wireless keyboard & mouse to work. Since Gateway does not include an owners operating manual, I had to try to figure it out. I decided to call Gateway Customer support in order to just find out if the PC uses an external plug-in receiver to operate the wireless keyboard & mouse or was it internal. After numerous emails and phone calls, I kept getting the same response "we are happy to assist you with your issue, however Gateway does not support changing hardware." And if I wanted further help, I was required to pay $2.95 a minute to get an answer. First off, I couldn't make it clear enough that I did not want to change hardware and I just wanted a simple answer to a simple question, "does the computer you a receiver or not" period..the end.
Gateway techs apparently do not have the knowledge or are just unwilling to help, instead they gave me a run around and try selling "support time".
I ended up on Google and found my own answer after some research. It's a shame that Gateway could not be accommodating to a customers need. For that reason, I will never purchase another Gateway product until they change their game plan.
I bought a refurbished Gateway Computer from Tiger Direct. The HDD went out and I had to replace it. By my own fault I did not make a recovery disk. So I went on Gateways web site and ordered a recovery ... read full review1 Replies - Latest reply on 11/28/2009
Horrible customer service
I purchased this computer from BestBuy.com on 10/11/09, well within the time frame for the Windows 7 upgrade promotion. I received the computer on 10/16/09 and began the process to request the upgrade ... read full review4 Replies - Latest reply on 10/21/2009
Gateway's Customer Service is appalling.
1 Replies - Latest reply on 09/30/2009Add reply
I will not describe my story here since it is cumbersome and redundant.
The bottom line is that the public needs to know the facts: Gateway products and customer service is totally unprofessional. They do not respect the warranty or the basic rights of the customer ending up with poor products.
Do yourself a favor – look for other companies.
I bought a new desktop for the wife March of this year. I generally buy Dell but decided to get a Gateway. That was the biggest mistake I made! After 90 days we began having freeze ups and contacted Support who told us they would not help us if we did not buy there recovery disc. After many hours of trouble shooting on our own we found it was overheating. After the rude support and hours of phone calls I am nothing but sorry I switched brands.
1 Replies - Latest reply on 07/09/2009Add reply
I am a totally dissatisfied customer, and would not suggest this brand to anybody.
SIOUX CITY, SOUTH DAKOTA -- I had the misfortune to purchase a Gateway P-172XFX laptop in June 2008. It arrived the day I was leaving departing from the U.S. for two months. The wireless connection did not work upon arrival.
When ... read full review
Repairs & Stealing
BRONX, NEW YORK -- In July 2007, I purchase a desktop from gateway, and I have returned it twice for repairs, it keeps shutting down when in a restart mode, and I have lost all of my input. The second time I returned it ... read full review2 Replies - Latest reply on 07/12/2008
ARLINGTON, TEXAS -- I purchased this monitor 12 months ago. As of today is has stopped working. There is a problem with the internal power supply. The monitor has no picture and can not be turned off. I have to unplug it. I believe this is a fire hazard and will be recalled if Gateway will admit there is problem with the monitor and stand behind the product. Gateway's customer service is awful. Do not purchase their products. They refuse to put managers on the phone and all they want to do is sell replacements. I have read of other people having the same problems with this monitor and customer service,help. Can anyone help me resolve this problem. I need answers on how to get this resolved with Gateway. I have called and called Gateway, no response. Has anyone dealt with Gateway and gotten them to stand behind the product after the 12 month warranty is up.Please let me know how you did it.GATEWAY SHOULD BE ASHAMED, QUALITY IS NOT THERE NOR IS THE RESPECT FOR ITS CUSTOMERS-WHICH IS SAYS IS THEY ARE "DEVOTED TO TREATING CUSTOMERS WITH RESPECT". THEY DO NOT. PLEASE GATEWAY, FOLLOW YOUR CODE OF ETHICS!!!!1 Replies - Latest reply on 04/01/2007Add reply
MISSOURI -- I purchased a Gateway computer and had it for less than a month, when it started smoking. The moniter caught on fire and I called the company. They said it had a 15 day return policy. I could not believe this, they did not return my calls after that. What I would like people to know is that this company does not stand behind their product and you may end up paying for something that does not work.This company had the nerve to turn my case over to the National Arbitration Forum, to try and force me to pay for this junk, I plan to fight this tooth and nail. 6 Replies - Latest reply on 12/24/2006Add reply
Gateway Vs. Dell
ALEXANDRIA, VIRGINIA -- Two years ago, I received a Gateway PC for Christmas from my mother. The only reason I got a Gateway was because the Dell she ordered was delayed. I have cursed this decision ever since. At the time, ... read full review3 Replies - Latest reply on 12/09/2005
Rotten Tech support
FREDERICKSBURG, VIRGINIA -- Gateway sucks! I have bought several Gateway computers but the latest one is a lemon. I was tired of updating my computer every year or two so I bought Gateway's Top of the Line, the fastest with all ... read full review1 Replies - Latest reply on 01/09/2004