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Best Buy - Incompetence of Geek Squad
Posted by Saslpr on 02/28/2006
TAMPA, FLORIDA -- I called Geek Squad for inhouse service. All my data was save to an external hard drive. I gave the tech my restore disk. He asked if I had a copy of XP Pro, I gave it to him. He proceeded to install XP pro without using the restore disk. He install the printer and Office and left. I continued installing other programs and started using the computer. I few days later I needed to use the Modem and it didn't work. Also no sound. I am not a tech person, but I realized, then that he did not use the restore disk and that was the problem. Dumb. I called Geek Squad and they had the tech person call me. His comment: You back up all your data and I will come out and use the Restore Disk, then you can reinstall the program. You will then need to upgrade to windows XP Pro. I told him that the Restore disk has XP PRO. When I call the Geek squad before I made the appointment I made the following comment. I do not need someone to come out and put in the Restore Disk, I can do that myself. I paid over $400.00.

The Tech person should have known beforehand that without the Restore Disk some features of the computer would not work. Even I recognized the problem immediately after the fact. Was he trying to save time since he though my Restore Disk only contained XP Home? I guess he didn't know some Computers come with Pro.

     
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Posted by dsmith68 on 2006-02-28:
You have to realize that people who work fixing computers in those stores are being paid a low hourly rate. *if* they were any good, they would be earning 3 times that amount at entry level positions in an IT department for a good company.
Posted by KateM on 2006-02-28:
Took the words right out of my mouth! I'll never understand why people fall prey to "clever" advertising. Commen sense should tell you to go with a computer repair shop not some "geeks" who work at Best Buy.
Posted by dsmith68 on 2006-02-28:
JayD, it may not be as easy at that. The modem and sound may be integrated into the motherboard. The mobo, if this is one of those cheap budget computers may contain hardware that requires drivers which are only contained buried on the recovery disks.
Posted by ejack053824 on 2006-02-28:
Geek Squad sucks ass! PERIOD!
Posted by miketech on 2006-02-28:
Love the story. I do tech work on my own. I'm the little guy so the big stores don't scare me. Great to know they are terrible though. I've been in behind them a few times. To be honest sometimes it takes me more than one trip to get it right but I will get it right. A secure wireless network can be a pain. But hum thinking about it Windows takes about 3 or 4 hours to install, get all the drivers working (they usually pop right on but there is always one tricky one) update, update, update, update........ AV update, update and firewall (usually the easy part till you try and install a printer and Norton blocks it) and that's on cable.
Posted by tander on 2006-02-28:
Hope I don't have a problem setting up a wireless network, if I do I know who to come to Mike The Tech..*lol*
Posted by miketech on 2006-02-28:
Hehe. Thanks Tander. They are usually pretty easy. Sometimes they are impossible. If you have alotta trouble then you have a bad product take it back get another and everything works fine.
Posted by Microbabe on 2006-03-04:
I used to do tech work, sort of like a hobby of mine. I was down with the whole typing "DOS" command thing and messing with 'CONFIG SYS" and "AUTOEXEC BAT". If you remember that, you're way too OLD! LOL. But now with computers coming with their own recovery CD and stuff like that, people can be their own computer geek with minimal risks. Just be sure to back up everything first.
Posted by ScottAR on 2007-11-04:
My experience with Geek Squad is limited: Limited to the worst experience I have ever had with a company. On Thursday, I called and made an appointment with them. The earliest appointment they had was Sunday. Not good, but I accepted. That was my mistake.

Sunday rolled around and no one from Geek Squad showed up at the appointed time. So I called the number. They could not find my information until I told them that I had a "business" appointment. "Ok", said the man on the phone, "I'll connect you to small business." He transfered me and I waited for 10 minutes on silent hold. I hung up. I called back an this time I went through the same ten minute hold with no one answering. At least I had music this time.

Finally, I called back and got angry enough that I was escalated to a supervisor. He told me that my appointment had been canceled, although he copuld not tell me why and by whom. He then asked me what he could do. I told him to contact one of his field agents, tell them to call their next appointment and apologetically reschedule it and then come to my allegedly canceled appointment. He said that only a district manager could do that and that they would not be in until Monday. Yeah. That's efficient. He then offered to give me the number of the local Geek Squad (Best Buy).

I called the local Best Buy and, of course, they are only an in-store Squad. They referred me back to the headquarters in Houston.

I will never do business with Geek Squad again and will, to the best of my ability, sh**t all over them every chance I get in the hope that no one else will ever have to be subjected to their terrible business practices.
Posted by troy2000me on 2008-03-15:
miketech - secure wireless networks are a brease. Log into the router's firmware, set up the security settings (WEP, WPA, WPA2) etc, Set the ESSID (network name), change the default password on the router. Set specific network settings if necessary (like DHCP).

Then connect wireless devices to the network using the credentials set. Takes like 20 minutes tops.
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I paid Geek Squad 100 Bucks FOR NOTHING
Posted by Mickbadal on 03/17/2010
I was HIGHLY disappointed in my service last month at Geek Squad. I spent close to 100 bucks for nothing. I brought my business laptop into Geek Squad because it intermittently wouldn't turn on at times, and I have to try turning it on sometimes 10-12 times before it finally boots. I thoroughly explained the situation to them.

After waiting a week, I finally got a call from the squad. I called back 14 times in two days, waiting 10 minutes + each time, but never got anyone on the phone. I finally drove over, stood in line for 1/2 hour, only to find out they the extent of their find was: They had done a scan and found some cookies & data miners on my computer. Big whoop, I do that every week with adware.

Then I asked, "so why does the computer intermittently not start?" NO CLUE. THEY HADN'T EVEN REPRODUCED THE PROBLEM. The guy had to go read the file to find out what I was talking about. 100 bucks, and I left with a computer that still has this same problem THAT I REPRODUCE EVERY DAY.

In my opinion, this is the poorest service I've experienced. I literally paid 100 bucks for a problem that the "geeks" couldn't even reproduce, which I reproduce every day. 100 bucks gone, only to be back at the same place I was before, with no answers or hints as to what's wrong. Wasted time and money. The representative was less than empathetic; no offer of recompense was given, just "see you later, next please." I have a very poor image of Geek Squad at this point.

When I have a great customer experience, I make it a point to tell everybody. The same goes for lousy customer experience - hence this post and many others I plan to make. I feel it my duty to warn all friends, family and colleagues of my bad experience at Geek Squad with no offer of recompense.
     
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Posted by bcd on 2010-03-17:
“… intermittently wouldn't turn on at times, and I have to try turning it on sometimes 10-12 times before it finally boots.”

Your symptom is unclear. Either the computer intermittently has no power or intermittently will not boot. You stated both symptoms. Which is it?
Posted by MRM on 2010-03-17:
If the Geeks Squad cannot duplicate the problem and the problem is always happening in your possession, try removing devices from USB ports and see if the problem stops. There might be a shortage somewhere.
Posted by Anonymous on 2010-03-17:
The Geek Squids are there for one reason and one reason only, to take your hard earned money away from you. They are not a repair business, they are a sales organization within BestBuy.

To get decent repair service you're almost always better off using a local well known repair shop. Stay away from the large chain stores repair facilities when ever possible.
Posted by PepperElf on 2010-03-17:
a few questions for you:

1) how hot is it when you try to turn it on?
2) any weird beeping
3) is the computer having a hard time turning on, or a hard time starting the Operating System?
4) Can you access the BIOS
Posted by Anonymous on 2010-03-17:
So let me get this straight. You tell the Geeks that your computer won't turn on at times so they go on the hunt for browser cookies? LMAO. Oh my what a bunch of nincompoops.

Friends don't let friends take their computer to the Geek Squad. Spread the word!
Posted by Nohandle on 2010-03-17:
This happened a number of years ago so I don't recall all of the details, but a friend needed some help with her computer. She learned of Geek Squad, called and made an appointment for in-home service. She explained someone needed to get her settings just right and basically show her how to operate her computer. No problem there according to them. Obviously a base charge plus hourly rate would be charged. All was agreed. Clean up and training.

That character spent more time on his cell phone fielding calls from other customers that he didn't do much of anything, just chat on his phone taking care of other's problems on her dollar. She finally in disgust told him to leave.
Posted by PepperElf on 2010-03-17:
i don't go to them for help.
i'll TS my stuff myself first :)

Posted by Ytropious on 2010-03-17:
Geek Squad = teh suck! People need to stop going to them and either befriend someone who knows something about computers (or marry someone in my case) or take it to a local store and see up front if they charge you if they can't fix it. If they do charge a consultation fee, at least it's not 100 bucks.
Posted by LuvBreathing on 2010-04-01:
Dont seek out companies to fix your computer. They under pay the employees and they can only get people that know just enough about computers, to mess them up. Find an individual that will fix your computer at a reasonable price. If a warranty is involved, then demand a refund. There are also Lemon Laws regarding habitual repairs. Best Buy doesnt care. For every one customer they lose, they gain 10 more. I refuse to spend my money there. Same on them.
Posted by mary-jane01 on 2010-11-12:
You say the computer can't turn on, but they obviously turned it on. Please clarify what you see on the display monitor when it "doesn't turn on".
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Terrible Service
Posted by Spoiler on 12/04/2007
LONG ISLAND, NEW YORK -- DO NOT USE GEEK SQUAD. I wish someone told me what I am about to tell you. Geek Squad is a sham. It took them a month, not the 4 days they promised to get me back my computer. Not only was the computer not fixed, but they erased all my files, ruined my photographs, lied to me, kept me waiting, were rude and gave me back a computer that I can't use. When I complained, they said I could bring it back to them. I am not crazy. They are staffed by people who don't know what they are doing. The managers of the store never called me back, they never managed. People never called me back. A horrible experience.
     
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Posted by MRM on 2007-12-04:
The Geek Squad should have backed up your files before they start repairing your computer. You should also be partly to blame for not making a habit of backing up your files.
Posted by killerklown on 2007-12-04:
Duh. Any idiot can walk off the street and fill out an application to be on the geek squad.
Posted by Anonymous on 2007-12-04:
Killer is 100% correct. Geek Squad no longer even does work at the stores, they send everything out which is why it takes so long. The morons working in the stores are now just marketing people with sales quotas on how much junk they can sell the unsuspecting victims. Read on one blog where a Geek Squad manager running a store location had zero computer skills but was an outstanding sales manager.

The Geek Squad has been busted many times for stealing data off customers hard drives before the computer was sent out for repair. They have found thousands of customers pictures and personal info on servers at Best Buy.

~JMO~ The Geek Squad is border line a criminal operation.
Posted by lobo65 on 2007-12-04:
I wouldn't trust the Geek Squad to fix a toaster. You're better off paying a local company to fix your computer. That's what I've done in the past. It wasn't that expensive, and it was done in 1-2 days.
Posted by killerklown on 2007-12-04:
You're better off doing it yourself. The majority of PC repair is so simple, my parents can even do it. And they're technologically retarded.
Posted by Anonymous on 2007-12-04:
I must agree with the rest and killer may be a klown but he is right PC repair is very simple.
Posted by Anonymous on 2007-12-04:
Our city has free PC repair classes at the library. It's like a six week class two times a week. They teach all the basic software and hardware repair stuff. Look around your area for the same thing.
Posted by Anonymous on 2007-12-04:
I wouldnt trust them with anything neither Would I firedog they try to make you buy as much worthless crap as they can.
Posted by FrogFrogFrog on 2007-12-04:
Ugh, they erased your files? That's terrible! I'm taking a Cisco IT Essentials class right now- the first thing they teach you is that the most important part of a computer is the data!

Usually it's better to try to fix the problem yourself, or contact a "geek" friend or someone online.
Posted by stratus99 on 2007-12-05:
Hmm, standards must have dropped since I was on the Geek Squad. When I joined it was a requirement to be at least A+ certified. Yet I agree with everyone here that this particular group of "GEEKS" is quite ignorant of computer skills and are only being utilized as store fronts to push Geek Squad services, most of which even the average user can competently perform. I'll even admit that before I left I was noticing the drop of intellect with in-store Geek Personnel when it came to computer repairs. As for the Geek Squad City, that's where they send your computer for repairs, that place is by far the worst place to have send customer computers. We would send them off to this place and we would receive them back and upon opening some of the boxes we would notice that sometimes the original problem wasn't fixed or the machine had been damaged further or they would refuse to work on the component stating it wasn't covered under the service plan. Most of the time, myself and a few others would correct the problems ourselves because we didn't want a dissatisfied customer. These people at Geek Squad City do not deal with the customer like we did so they don't have to worry about the cursing or misery that in-store Geeks have to deal with because of Geek Squad City's lack of competency or inability to fix a minor problem. We received a customer's laptop back that had been sent out for repairs, but "Central" refused to work on it because something not related to the problem was found wrong with the laptop. For these occasions, we would get the manager's permission to go ahead and fix what those morons wouldn't. Now back on topic, It's true that your case is tragic and not to unfamiliar and I can truly sympathize with you. But in the future, try to utilize Mom and Pop organizations that have a lot more to lose with customer dissatisfaction than a big chain like Best Buy, Circuit City and so on. Best of Luck to ya.
Posted by Anonymous on 2007-12-05:
A GEEK is a GEEK but a GEEK SQUAD is a bunch of GEEK's! AHHHhhhh!
Posted by DonL on 2010-03-31:
Blew (and I do mean blew) $300 for the Squad to program a wireless control for my stereo equipment. Two guys spent 5 hours trying to accomplish this task. Most of the time they sat and watched television while waiting for a mysterous programmer to do their work and send it back to them. Part of the time they had to get a patch for their laptop so they could download the program. Sad part.....they didn't program it right. You can't call anyone at Geek Squad to get an answer, same for the Best Buy store. Forget about 'em. Too bad Magnolia was dropped. They did a good job and had knowledgeable people.
Posted by PepperElf on 2010-03-31:
i was going to reply to the main issue ... then i saw a "lidman" reply and checked the date...

you might find it easier to file a new letter regarding your experiences...
Posted by Anonymous on 2010-03-31:
Liddy is every where!
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Poor to no customer service
Posted by Cmiller704 on 11/12/2012
CHARLOTTE, NORTH CAROLINA -- Bought a Panasonic TV from Best Buy got the pressured sales pitch for Geek Squad service plan "they will come right out to fix your TV if there is any problem"(right). When it went out called Best Buy told to call Geek Squad, can't get a tech out for 4 days between 8 and noon. tech calls 10 minutes after noon going to be late. So I wait gets here looks at it for less than a minute gives his expert opinion that it needs a new mother board orders the part says it will come in in a week reschedule. Okay wait couple of days I get a message that parts on back order call to reschedule. Parts apparently going to be delivered on Thanksgiving day(right) schedule for next day service to see if motherboard is the problem the go from there. Call Best Buy to see if they can help out in any way they told me "well you could always buy another TV". They clearly do not care about customer satisfaction. Call Geek Squad again on a Sunday agent tells me that because the part will not arrive in time I would qualify for an exchange # please hold for that #. wait around 10 minutes on the phone agent comes back oh sorry department not open on Sunday call back Monday morning to get #. Monday morning call once again have to go over the whole story again for the fifth time please hold while I transfer you to that department wait another 20 minutes agent comes on says that the delivery date which will be out of their days guarantee is just an estimate could ship tomorrow just have to wait. Asked to talk to a supervisor told "no supervisor available" okay I'll wait no there is no supervisor here agent will put in the notes to call me sometime today. I am not happy can you transfer me to the complaints department. Agent tell me that she can not transfer but gives me the # which turns out to be the wrong #. Call Geek Squad again ask for manager or supervisor new agent ask to verify who I am so once again go thru story again wait again for 15-20 minutes on the phone for supervisor. have to go over problem once again Supervisor tells that while in fact because of the ship date does fall into the lemon policy just going to have to wait "it may ship out tomorrow we just do not know" but for you trouble I would like to take this opportunity to offer you a $50 gift card to Best Buy "can I do that for you" like he's doing me some big favor. I told to keep the card I am more interested in having my TV fixed and with the kind of customer service you are giving me why would I ever step foot in another Best Buy again. Can I have the complaints department can not transfer you but here is the # . Up to now I have called 8 times rings busy every time I wonder why?
If you are looking to buy anything WORST BUY sells I would think twice and I would never recommend Geek Squad

     
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Posted by FoDaddy19 on 2012-11-12:
That sounds like quite the ordeal. Best Buy does have an annoying habit of needlessly complicating even the simplest of tasks. Good review.
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Geek Squad and Best Buy are incompetent
Posted by Jfrk9mp on 05/07/2008
PERRYSBURG, OHIO -- April 26, 2008: Screen Saver on our desk top, Dell XPS 400, freezes, computer locked up. Try to restart, screen all fuzzy, shuts down.

Make the mistake of taking it to Geek Squad, which is twenty minutes away
April 27: Geek Squad calls and says they cannot get into our computer without the Dell keyboard and mouse. Explain that Dells can be like that, have to drive the mouse and keyboard up there.

April 28: Told that our graphics card had gone bad (computer only 18 months old) and that it had 65 viruses and spyware on the computer. Said it would take around $420 to fix everything, promised computer would be good as new. (Did I mention I am in the middle of writing my dissertation, I NEED my computer) Tell them to go ahead and fix it.

April 30: Told to come in a get our computer, good as new. Pick it up, get it home and start it up. When we restart it again the computer screen just flashes and then dies. Call Geek Squad, please bring it back they say, and back we go. The guy pulls out the video card, says he reset it, it should be good to go.
May 1: Get up in the morning and the computer screen just flashes and dies again. Take it back up to Geek Squad, they mess around with it for over two hours, which I stay there looking over their shoulder. Decide that they had installed a bad graphics card, not their fault, will install a new one. Back home we go (picture me still lugging around my tower).

May 2nd: Screen on, computer working, but the thing sounds like it is about to take off. New graphics card has a fan that it just running as fast, and loud, as it possibly could. Do some searching on line and decide that this is not right, something is going to burn out, not to mention the fact that I could not even hear myself think when I was sitting next to the computer. Call Geek Squad, they say bring it back.

May 3: My wife runs it up there because I am writing on the laptop, and they tell here in a very condescending manner that the graphics card has a fan, it should run. She tries her best to tell them it is not running right, but all they do is tell her that they have done us a favor by looking at it again for free and give her a 10 gift card and send her home. (Picture my wife carrying the tower at this point.)

May 5: I call the manufacturer and it takes the guy I spoke to all of three seconds to say that there is no way I should here the graphics fan running when I am just using Word, I might here it when I am playing graphic intensive games. I tell him that it sounds like an airplanes ready for takeoff. I call Geek Squad and they say they checked it out and it is working fine, but if it will make me happy bring it up and they will look at it for free. (How nice) So up I go again to Best Buy and this time I call the manufacturer on my cell phone and have him talk to the Geek Squad Tech (who at this points says "I never thought to call the manufacturer to see how this card should run.") He then proceeds to tell me that we were right, it should not run that loud and says he will put in a new graphics card.

Manager comes over, gives me another $10 gift card (At this point me and my wife have spent $420 "to get our computer back like new" and over $50 in gas going back and forth) and explains to me they are doing this because they care about us as customers, but that the computer was fine yesterday when they checked it and that "something" must have happened when my wife took it home. I smile, because if I do anything else at this point I would probably have to be escorted out of the store, and leave. Get home and realize the guy never gave me back my mouse (which I had to bring up because they can't get theirs to work on Dells) and I call up there and the manager I dealt with before says "I'm sorry, we don't see it up here, you must have lost it on the way home." (Remember, they think I can not use any other mouse on my computer, which I can, when they can't, so they think they have just killed my computer.)

I strongly advise that anyone with a problem with their computer finds a local service that actually has experts and are concerned about their image to handle their problems.
     
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Posted by tander on 2008-05-07:
There is a lawsuit against Best Buy,make sure you remove your pictures from your computer before taking it in so they don't steal them from you. I also think Best Buy's computer repair is over-priced and they don't do that well of a job fixing anything.
Posted by Anonymous on 2008-05-07:
Geek Squad are nothing but a bunch of idiots now. The original idea was a good one but they hire anyone off the street now. The whole object of the "new" Geek Squad is to sell people a lot of junk they don't want or need.

Stay away of you value your data and your hardware.
Posted by lobo65 on 2008-05-07:
I wouldn't trust the Geek Squad to shine my shoes. They rip people off by selling them additional, many times uneeded, programs. I always use a local repair shop, and they usually have it done the next day at a reasonable price.
Posted by Anonymous on 2008-05-07:
Office Depot (whom I work for) is about to follow in Best Buy's steps. You will able to bring in your computer, it will be plugged in and a third party company will remote fix the computer using software that is fairly cheap. On the other hand, Office Depot has a new saying "We promise to take care of your business" so if something goes wrong... we'd have to fix it. (This hasn't started yet and there will be a charge for it.) Before everyone starts in, some stores are taking the We promise thing to heart (our store has to, it's the district store), other stores are not so good at it. I hope we can stay away from Best Buy's mistakes!
Posted by KAREN32047 on 2009-05-09:
THIS IS THE SAME THING THAT HAPPENED TO ME !! THEY TOOK MY MONEY AND DIDN'T FIX MY PC!!!!!
I AM GOING TO CALL THE BETTER BUSSINESS BUREAU AND FOR THE PRINCIPAL I JUST MIGHT FILE A SMALL CLAIMS AGAINST THEM. THIS IS OUTRAGEOUS!! I WISH I WOULD OF SEARCHED THEM BEFORE I WENT THERE. BEST BUY AND GEEK SQUAD ARE IN IT TOGETHER!
Posted by samsung1 on 2010-05-22:
they are a bunch of kids that do not know there butt from a hole in the ground
Posted by Grateful on 2011-11-07:
Thank you to all of you who gave your horror story comments about the Geek Squard. I was going to call them tomorrow but after reading this...no way!!! Thanks for sharing an saving other from dealing with these crooks!
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Horrible Service Robbery
Posted by KAREN32047 on 05/09/2009
JACKSONVILLE, FLORIDA -- I took my PC in to the Geeks at Best Buy in FL. They charged me 200.00 For diagnosis and repair. I went back 5 days later (cause they didn't call in 2-3 like they said they would.)

They then told me they needed my recovery backup disk, I told them I didn't have one. So they told me there wasn't anything they could do. I wanted a refund and they refused me! If they can get away with this it is outrageous!!!!!!

I have done everything I can and no refund I basically gave them 200.00 For nothing !!! And the it was charged on my Best Buy credit card and they refuse me a refund too!!!!
Mad mad mad.

This is the first review I have ever written on anything!!!!!!
     
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Posted by Soaring Consumer on 2009-05-09:
If they didn't have recovery discs then they could have simply reinstalled Windows from one of their stock discs and installed the drivers from the computer manufacturer's website.

They don't deserve your money for doing nothing when they definitely could have done something.

Contact the head offices of Best Buy about your case. If they refuse to help you, I suggest filing a complaint with the BBB at http://www.bbb.org/minnesota/report/7663

as well as contacting the City of Jacksonville Department Of Consumer Affairs here:
http://www.coj.net/Departments/Environmental+and+Compliance/Consumer+Affairs/default.htm
Posted by DigitalCommando on 2009-05-09:
Almost all of the large computer companies offer online purchasing of the original recovery disk (usually under 20 dollars). Ask the techs to confirm that the disk is compatible with your model AND serial number of your machine. Give us more detail about your problem and we might be able to help you here.
Posted by Anonymous on 2009-05-09:
This sounds about right for the Geek's. It's all about the money with them, not actualy having to do anything for you.
Posted by Anonymous on 2009-05-09:
Your better of just doing it yourself, or asking people around that are computer literate which. The Geek squad is not.
Posted by bcd on 2009-05-30:
Federal copyright laws frequently require the customer to provide the system and application software. Also, don't blame the geeks because you didn't have a backup of your data. $200 is way too much to have charged for the estimate.
Posted by Gallantron on 2009-07-02:
When You buy a computer you do not get a recovery disk you usually have to call the manufacturer of the computer to send you a recovery disk.
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Please Save Your Time And Money... Do Not Use Geek Squad!
Posted by PegJay on 06/04/2008
NEWNAN, GEORGIA -- Went to use my computer one morning and it looked like it had crashed. It was only one year and nine months since we purchased it at Best Buy so naturally we decided to take it to Geek Squad for a diagnostic....BIG MISTAKE. Out machine was checked in and the cost of a basic diagnostic was $59.99. We agreed to this and were told we would be contacted in a few hours if anything else needed to be done. Never heard back from anyone. We called next day, were put on hold and finally hung after waiting. Gave them one more day to contact us, no one did so we called back. Were told it was still being tested and may be a virus, they would call back. No one ever called. We call back again and finally speak to someone who said it may be mother board and was still being tested they would let us know in a few hours. Again, never heard back.

We call next day. We are then told our computer has been shipped to Kentucky for further testing and that we would incur shipping charges for this. First of all, we NEVER authorized for our machine to be shipped anywhere. They argued and lied to us, insisting that we authorized this. After many days of escalations and headaches we finally get our computer back and are told it is the mother board. Of course, they wanted $600.00 plus to repair it. We, of course, said no way! Finally take the computer to a local private shop. I get the computer back the next day, completely fixed. All it was, was a memory stick has gone bad and was causing the computer to crash. They took the memory stick out, reloaded our programs and that was it. Cost us nearly nothing.

GEEK SQUAD IS ONE OF BIGGEST SCAMS OUT THERE. THEY ARE A BUNCH OF INCOMPETENT "OLD SCHOOL USED CAR SALESMAN". THE WORST SERVICE AND EXPERIENCE I HAVE HAD IN YEARS WITH ANY COMPANY.

I URGE YOU FOR YOUR OWN GOOD... DO NOT USE GEEK SQUAD!!!!
     
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Posted by Anonymous on 2008-06-04:
From reading many reviews posted on this site about the GeekSquad, I believe they were a good concept now gone bad. Average consumers wanted easy access to techs (in years past, they were hidden away in small shops). Now, the concept is one where the GeekSquad takes advantage of newbies and folks who are not technology friendly. Thanks for the great review!
Posted by MRM on 2008-06-04:
We already know the bad reputations of the Geek Squads based on the number of negative reviews on here.
Posted by PizzaHut Mgr on 2008-06-04:
I will 3rd this review.. I have fixed many of there mess up's and what they say the problems was.. The one good thing is because of them I can make alittle money on the side fixing there mess up's or lack there of..
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Frustrating!!!!
Posted by Ipowermm on 06/12/2012
DAVIE, FLORIDA -- We had a virus, so we took our laptop to Best Buy. We purchased a Geek Squad service plan earlier in the year, so the virus removal was covered. They seemed to have gotten rid of the virus, but we are now totally unable to connect to my wireless network. I called Geek Squad back. At first, they tried to blame it on my network or my wireless card or my router. Then, after reiterating that we did not have the issue prior to bringing the computer in for repair, the tech stumbled through some feeble attempts to have me fix the issue. These people are supposed to be professionals.

After about 25 minutes of getting nowhere, they told me that I would have to pay for someone to come to my house to fix the problem. I have to pay for someone to fix the problem that they created. In the future, I will NEVER EVER use them for anything! INCOMPETENT!!!!

     
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Posted by MRM on 2012-06-12:
The anti-virus program must have ruined the wi-fi settings. To fix the laptop's wi-fi, I would suggest to restore laptop to its factory settings.
Posted by trmn8r on 2012-06-12:
You may have a driver issue. You can see if your network hardware is working right in the Device Manager.

Is your wireless connection visible in Network Connections?

You should be able to get the wireless working again - maybe a computer literate friend can help you. Virus removal can sometimes have unintended consequences. My guess is these aren't covered - kind of like if you lose data files BB isn't responsible.
Posted by MRM on 2012-06-12:
Good tips, Trmn8r. You're always dropping the knowledge on this site.
Posted by Mr X on 2013-01-08:
Is this a site devoted to all complaints w/ regards to Geek Squad?
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Memory Upgrade Fandango
Posted by GreatBear on 01/28/2011
MAINE, MAINE -- On two occasions I have sent clients to the Geek Squad for memory upgrades. Both times there were issues. The second time caused this note. I serviced a friend's laptop. Her husband recently passed on and I was helping out. It took me about 8 hours elapsed time to clean the machine's registry, get rid of all the malware and spy-ware, etc.

While at it I consulted with the maker of her printer who advised me to upgrade the RAM. I sent the widow to the Geek Squad. They installed the wrong memory and the machine blue screened. They then told her that the recovery disk provide by Toshiba with the laptop was corrupted. She insisted with my coaching that they at least install Windows before returning the machine. Three weeks later it came back. But the USB port drivers were not properly installed and the external mouse would not work. The external mouse was in the laptop case. Apparently, they didn't bother to test the install. I restored the machine using the 'corrupted' medium. I then went through the whole tune up process again.

By the time I got back to the original starting point I'd put in another 10 hours. Stuff happens, but this is the second time I sent a client to the Squad and then had to take care of the mess. There will not be a third. To be fair, I have received good product advice while shopping in their stores. But heaven help you if you send a client in for a memory upgrade!
     
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Posted by bcd on 2011-01-28:
Installation of incorrect memory will not cause a software problem.
Posted by Blackfang321 on 2011-01-29:
They SHOULD have known as soon as they went to install the wrong type of RAM...most of the time it won't even fit. Although a minimal amount of research will show what kind to use...still though I've heard of Geek Squad making worst mistakes. I think a lot of their associates honestly know what they're doing (why else would they be doing the job?) ...but there must not be much in the way of quality checking their own work...
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TV Repair
Posted by Clark63 on 09/08/2010
WILMINGTON, NORTH CAROLINA -- Bought 2 new Samsung TV's from Best buy in May. Smaller one stopped working completely in August. Called Best Buy and they transferred me to the Geek Squad. Set up an appointment a week out for tech to look at it. The day of the appt (anywhere between 2-5pm) I get a call about how they had it flagged for 8PM (whatever) He finally arrived at close to 6pm looked at the TV for about 10 min and decided it needed parts. Ordered parts set another appt 2 weeks later because seems like he is the ONLY GEEK within a hundred mile radius (?) of Wilmington. The day of he new appt I made a point of calling the 800# to check on the parts and make sure we were all on task and got a YES...they even claim they tracked the packages. Tech called me to confirm a 1'ish time for arrival so I cut short a school field trip and lunch with my son to get back in time for the appointment. When I got home there is amessage on the home phone to call. I called and she tells me the parts are not due in for another day or so .............AND it will be another week before the ONLY GEEK in the area to come back this time 3-5 pm. ALl I got was I am sorry and no one to try to make it right for me...............even though this is warranty work CUSTOMER SERVICE REALLY SUCKS HERE. makes me think twice about ever using BEST BUY AGAIN
     
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Posted by Alain on 2010-09-09:
I beginning to wonder if Geek Squad ever manages to do anything right.
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