DALLAS, TEXAS -- The Geek Squad in Dallas! What a disaster, I used Geek Squad because they were supposedly the best in the business. WRONG! I had a flat panel TV installed via wall mount! The tech mounted it, & was supposed ... read full review2 Replies - Latest reply on 11/19/2011
Geek Squad Cannot Be Trusted
WHITEMARSH, MARYLAND -- In December 2009, my wife said her 6 month old Gateway Laptop MD2614u would not boot up. Sure enough I heard a regular clicking sound coming from the small hard drive as it was attempting to search. ... read full review4 Replies - Latest reply on 01/06/2010
I purchased my internet service from Clear wire. They recommended service from Geek Squad. I explained that my last experience painfull and service was the worst I ever received. It as only $14.99 a month for online service and that the person I was talking to at CLEAR had used the service and liked it. After 2 weeks of trying to logon to the Geek Squad site with the password they provided me with not success. I called to cancel the service. They could not find me as a customer in their system. They certainly found me when they charged my credit card for the 1st month. After over an hour on the phone, they promised they would get back to me with 48 hours. We will see. Geek Squad is just bad business that treat their customers with zero respect.1 Replies - Latest reply on 08/15/2011Add reply
Set up Service was rip off
RICHFIRELD, MINNESOTA -- I purchased a rebuilt computer from Geek Squad, over the phone. Sales Rep said they would set it up after I received the computer and the screen. He said first hour of sevice was free and then after ... read full review1 Replies - Latest reply on 07/23/2011
Rip Off, Completely!!!!!
DEERFIELD/BOCA, FLORIDA -- I just wanted to state my issue with Geek Squad in the Deerfield/Boca area. First of all, I bought a Kenwood cd/mp3/ipod receiver from Best Buy on January 5th, and made an appointment on January 6th at ... read full review2 Replies - Latest reply on 01/07/2011
Geek squad sucks
ATHENS, GEORGIA -- I purchased a 42 in Insignia TV from Best Buy. I also purchased a 4 year black tie warranty. I did not realize then that Best Buy only used Geek Squad for their warranty. Two years into the warranty the ... read full review4 Replies - Latest reply on 11/24/2011
EMERYVILLE, CALIFORNIA -- Its sad that Best Buy has such a poor tech support roup for their products, I will surely never be buying a computer from them again.
My computer, 3 months old and under store extended warranty, was ... read full review2 Replies - Latest reply on 05/09/2010
Geek Squad Fail
BELLEVUE, WASHINGTON --
Hello World, I have a larger story than most, but well detailed – the bottom line, Best Buy Bellevue Washington sold me a DVD player, sold me the extended protection but refused to service the device ... read full review13 Replies - Latest reply on 10/10/2009
Poor to no customer service
CHARLOTTE, NORTH CAROLINA -- Bought a Panasonic TV from Best Buy got the pressured sales pitch for Geek Squad service plan "they will come right out to fix your TV if there is any problem"(right). When it went out called Best Buy ... read full review1 Replies - Latest reply on 11/12/2012
DAVIE, FLORIDA -- We had a virus, so we took our laptop to Best Buy. We purchased a Geek Squad service plan earlier in the year, so the virus removal was covered. They seemed to have gotten rid of the virus, but we are ... read full review4 Replies - Latest reply on 01/08/2013
WILMINGTON, NORTH CAROLINA -- Bought 2 new Samsung TV's from Best buy in May. Smaller one stopped working completely in August. Called Best Buy and they transferred me to the Geek Squad. Set up an appointment a week out for tech ... read full review1 Replies - Latest reply on 09/09/2010
It Just Needed a New Battery!
AURORA, COLORADO -- My cell phone is under warranty and I went to Best Buy to have them check it. I was advised the Geek Squad was now responsible for repairs. I explained to the GS guy that my phone would just shut itself ... read full review2 Replies - Latest reply on 07/03/2013
You're Kidding Me, Right?
SOUTHLAKE, TEXAS -- I made an appointment to have our Home Theatre looked at. Direct TV said they thought the HDMI cable needed to be replaced. I made an appointment for service, and the Geek Squad was to arrive between ... read full review4 Replies - Latest reply on 01/04/2013
Incompetent, arrogant "experts"
MEDFORD, OREGON -- Took my Dell 5100 Laptop to the local Best Buy "Geek Squad" to remove an error message on boot up. Twice went through the boot up procedure with the receiving "tech agent" to explain the problem, as ... read full review5 Replies - Latest reply on 06/25/2013