TIGARD . OR. 97223, OREGON -- I made an appointment with **... She never told me that their program in order to work I would need 2 or more different arch supports.. Sold me pair of $150.00 athletic shoes which I did not know were mens shoes until I got home and looked at the box that said men and a pair of arch supports... I later found out that she put me into men shoes because she did not have any women shoes in the store at that time and never told me... And I started noticing how wide these shoes were and my problem that had with supinating out was getting worse because men shoes were too wide...
I had a pair of Good Feet arch supports from years ago that I only wore a few weeks and they were too short for me and the store that sold them to me went out of business. They were new and the Tigard store gave me a discount of $59.99 off of my new supports and took the old supports.... then within a week I was hurting on the top bones of my of feet so bad I could not step down on them and in week the shoes were coming apart.. All of the lining was pulling out.. I explained to ** at the time I purchased these new supports that I had a very new knee replacement and would these supports hurt the healing of my knee.. "Oh no." she said.."it will help."
A month went through suffering and I then got the manager on the phone of the Tigard Oregon store and told him what was wrong... He told me to come in and they would put me into a different support... I went into the store and a man called ** sat me down.. And proceeded to be as rude as I have ever experienced... He informed me that I would need more than one support to even make this program work. And I was never told that. And then I was told that these supports do not work with athletic shoes.... First time I had been told that... When I was sold the wrong kind of shoe???
I told him the shoes were faulty and I was sold a man's shoe and he argued with me that they were women shoes and I told him I am sorry that I left the box at home but if I came back to get a return these shoes I will bring the box to prove to him... He told me that there is no returns and would have to pick out another shoe. He proceeded to measure my foot and he said 10 .5 and I told him to let me stand up and measure with my weight on the unit he will see I wear an 11... And he pushed on me and told me to sit down and let him do his job... so rude..
I wanted to throw his stuff at him and leave but I knew they were not going to give me my money back and I as forced to stay and put up with this rudeness.... They ordered me a new shoe and put me into a different longer Good Feet support.. That was so long that the support arch sat very close to the center of the foot.. not at all where the arch is.. the more I thought of the abuse I called and made an appointment with the store manager.. (mind you this guy was new and would not honor and return and would not give me back my own supports that I traded in or even the money for them that they discounted me on the whole buy.
So gave me a credit on my debit because the shoes were defected. And forced me to take the support money on a gift card that would force me to spend my money in there store... minus the $59.00 that they gave me as a discount for my own supports that I came into the store with, I did not get the $59.99 for my own supports or the supports.....
I took in a letter from my doctor stating that this was not the time for me to be wearing hard core supports with the fact that my knee replacement surgery was so new and the knee was not healing correct and they possible might reopen the knee and or put me into a leg brace..
And the doctor and, the physical therapist both stated in a not to Good Feet that I should not be trying any other than what the doctor puts me in for fear of making my leg heal wrong.... When the leg was already not healing even.. I filled out a refund request and gave this manager the note from this surgeon and physical therapist... I told him at the end of this horrible meeting of rudeness and non complacent comments, I told him that this can't be legal that they would ignore the fact that if I keep these supports it could injury the quality of my healing correctly... and I think maybe I might just call the attorney general.
Then this rude rude man told me that if I continued to give him more bad time he would just ripe up my request for a cash return and my doctors notes.. that I could just go to you know where... Be all moral standards the couldn't care less about the way my leg would heal and the fact that if the leg does not heal right I will never be able to walk correctly... These people are abusive and rude and need to learn the meaning of good business tactics.. professionalism... and integrity.. These people are parasites even the other people who work in there lie and are rude.
There has to be times that giving a person back their money and letting them go when it comes down to their health and well being.... It is a shame that hanging on to that money means so much to them.. By the time I am through they might have not lost my money but they will reap the harvest of there bad deeds..
I own a Beauty Shop that serves 400 people month... business runs on word of mouth... Good Feet already has a rating of 2.. Let me see what I can do to help them lower this.. I am a 75 year old who has leukemia and all of that did not matter. Keep the mighty dollar Good Feet. I will be contacting the Better Business Bureau. The attorney general and the television station fraud and consumer department.. you can all look forward to being on television.
The manager of Good Feet at Tigard Oregon told me that it did not make any difference what my surgeon, who graduated when he was 27.. top of his class at Stanford had to say he had been in this business a long time and he knew more than my surgeon... Now you can all laugh because this has got to be the biggest and longest and most pathetic complaint of any company that I have ever experienced.. Never in my 75 years have I ever ran into such mongros...
ANY CITY -- I am a podiatrist with surgical training, experience making custom orthotics, understanding of biomechanics and kinesiology, and adept in foot pathology. I also have the unique perspective of working with Good Feet products for 5+ years now and professionally understand how these devices functionally assist the body, as well as, support their value compared to other devices on the market. I must share that experience with you after reading the various opinions of this product on this site and I hope it sheds some light from a medical perspective.
Good Feet is a unique medical retail store that provides the much needed service of custom fitting your feet with various levels of foot supports (that are not built within standard shoes these days). They fit the supports to your feet by taking precise measurements, in other words they are not "off the shelf" like you would find in your local running shoe store, internet "self fit", or local drug stores. In fact, most consumers have tried various types of these temporary products before coming to Good Feet.
I usually find that if your regular over the counter device has helped a little bit but you are still suffering with foot problems, then using a much more supportive anatomical device, such as a Good Feet product, works very well. These products are the real deal and much more therapeutic than any standard "insert"...one is an orange and one is an apple.
If you "see" similar devices they are, indeed, not the same because the Good Feet materials are durable and that is why most Good Feet stores offer some type of servicing (some states offer lifetime servicing) and adjustability on their products. This is the part of Good Feet that is unique, because if you begin wearing their devices and didn't get the relief you had hoped for, then you MUST go back to the store and get them adjusted. Just like eyeglasses or braces on your teeth, there can be some adjustments that must take place in order to achieve the maximum benefit of orthotics.
It is highly unrealistic to think that if you have trouble with the supports that they "do not work" when in fact, the body needs time to adjust to the supports and it is Good Feet's job to guide you through this adjustment period. Good Feet wouldn't even be around if they had a product that was overpriced or didn't work. The company is growing nationwide because the product does work! No one can beat the refitting policy.
I have colleagues that sit on the state board of podiatry and the number one complaint to the podiatry is board is "not giving money back on orthotics". The no refund policy is not just an exclusive Good Feet policy, this is the industry standard. It is not a "red flag" to a consumer that they don't give money back, it is normal for orthotics yet Good Feet offer many ways to get you comfortable by adjusting the strength, size, material, and many other variables. If orthotic companies gave money back there would be consumers that would wear the devices, get the relief they need, and then return the product for their money back.
This is why most podiatry offices as well as orthotic companies do not give money back, it is to protect the business. Good Feet is one of the few companies that can totally revamp the type of support you have in just one visit, so there is no need for a refund 99% of the time.
Lastly, let me expand on the issue of value and pricing. Depending upon the state you live in, the Good Feet supports range anywhere from $80-$280 per pair. Good Feet will fit you for a series of supports that will allow you to wear them in all shoes, even sandals, slippers, and dress shoes. Do you know the number one compliance issue with a bulky orthotic or running shoe insert is? Inability to fit into all shoes! They are one step ahead of this issue and will show you different levels of supports so they can fit into all shoe types.
In order to get the best response from an orthotic, it is recommended to wear them as much as possible. Good Feet is a brilliant company that is supported by most of the medical community and the proof lies in the medical referral rate!
CRANBERRY TWP, PENNSYLVANIA -- I have Plantar Fasciitis. This causes excruciating foot and heel pain. I had followed the Doctor's orders, however, the pain continued. I saw their ad on KDKA TV and I heard their ad on KDKA radio. I had believed that the KDKA ads were reputable. KDKA is just using their advertising dollars without researching this product.
I went to the Cranberry Store where I purchased the orthotics very quickly because the product worked for the 5 minutes that I had them on and I believed that it would continue to heal my heel. When I paid the $300 for the orthotic, I was sold another insert for $20 to use with this product. When one is desperate, one just charges to try to ease the pain. I was told that only exchanges would be honored for 30 days.
I expected that a $300 insert would have cured my pain. I followed the instructions exactly as the salesperson indicated and within 2 days my foot pain grew worse. I called and I was quickly reminded that they could only EXCHANGE the product for shoes...I DIDN'T NEED $300 SHOES! I needed the foot pain relief that they advertised.
I called again and ** told me to bring the orthotics in since one needs to listen to one's body and that they would EXCHANGE the product. He said to take them off immediately so that I didn't do any more damage to my foot. I returned the product and I did exchange the orthotic for 2 pair of $150 shoes. I did keep the $20 insert. They wouldn't refund my money for that item. I purchased a pair of $150 NB tennis shoes and I finally decided on a pair of $150 winter boots. I haven't worn the boots, but the NB shoes that I was sold does not have any support.
My 2 year old, $50 NB tennis shoes still have support. Their NB tennis shoes are flat and when I wear them, my heel pain returns as if I had been walking in my bare feet without any protection at all. I guess that I'll wait until winter to determine if my $150 boots have any support! This is a "bait and switch" operation. They advertise a cure just to sell expensive tennis shoes!
MURFREESBORO, TENNESSEE -- Beware the pre-formed arch supports sold by the Good Feet companies. There is a reason that the store policy is lots of money up front and NO REFUNDS-- they don't work. They hooked me for $559 and so far all I've gotten is a lot of run around and new medical problems. The arch supports not only did not alleviate my plantar fasciitis but made it worse AND caused new injuries. Why no returns anyway? This miracle plastic is PREFORMED! They are not custom made inserts formed specially for my feet. They are preformed pulled off the shelf.
Every time I went back to say that they were not working I got a different run around-- "no, no, our arch supports aren't causing that pain in your neck and back." I pointed out that their own materials state that improper arch supports throw you out of alignment. They had no comment for that, just switched me to yet another pair of their pre-formed supports. I've now tried every arch support they carry. Still not working and bonus- new medical problems!
Later, I was told that I couldn't know that there was a problem with the supports because I wasn't a doctor. Fine. Now I have a medical note from my doctor stating that they made my condition worse and caused new injuries. Now the run around is that I need to meet with the franchise owner. Fine. So far I've been back twice and gosh darn it, wouldn't you know it, she just left! No, they won't call her to try to resolve the issue. Maybe she'll be in tomorrow.... maybe not. No guarantees... And no, I won't take our products back...
If the stupid ink blots they make you stand on to prove that you have problems and need to fork over your money to them for their snake oil arch supports isn't meant as diagnostic, then I don't know what it is. But we'll just let the regulatory arm that investigates the unlicensed practice of medicine decide that... And while I'm at it, the attorney general's consumer fraud division can get in on the act too.
Finally, their store policy may be NO REFUNDS but it is not a waiver of liability. They don't want to refund the $559? Fine. They can meet me in court and pay all my medical bills, legal costs AND refund the $559. They had their chance to simply refund the $559 and have chosen to repeatedly run me around. The choice was theirs! BAD FEET THANKS TO GOOD FEET.
FORT LAUDERDALE, FLORIDA -- I saw the Good Feet commercials and thought they were worth a try. I was wrong. I have worn costly orthotic supports provided by my Orthopedic Doctor for ten years and knew what to expect. I tried Good Feet products on dumb impulse. I thought it odd they recommend you wear them for a few hours a day, up to 6 weeks, to get used to them. The sales person kept pushing the free exchange if they are too firm or soft and a lifetime warranty. He never said the exchange is only for 30 days and lifetime warranty is for broken or defective material.
You must read the warranty registration card to learn the details. Bottom line is I get NO relief from the Good Feet supports and I think they are a rip off product.
JUNO BEACH, FLORIDA -- As a Surgical Asst. I am on my feet, standing in one spot for hours on end. One day, we had a 14 hour case and I was stiff and achy. I was talking to the Doctor and told him, "I think I am next on the table, I am ready for surgery." He laughed and asked me what was wrong. I told him my back and feet were killing me. He asked if I have tried orthopedics, I said no. He told me, I can go to a million Doctors and him being one of them and all of them will tell me the same thing... "get a pair."
Some of the Doctors make custom orthopedics, but a lot don't count the fact that they are making a custom one out of a sick foot. So, I asked him... where should I go? Should I just get some at the store? He answered, "No. Go to this place, "Good Feet". You can go to "Delray or Juno Beach".
I did, and he was right. After I got them I asked him how he knew about them. He laughed and said, "What do you think I've been doing all these years standing in the OR? I got my first pair about 12 years ago, would never step into the OR without them." Thanks! Great product... and makes my job a lot easier.
COLORADO SPRINGS, COLORADO -- I am a chef and am on my feet 8-12 hrs a day. My feet were hurting so bad that when I would sit down I would not want to stand back up. I heard about Good Feet on an infomercial and thought I would try them $400.00 later and after wearing them for months my feet hurt worse than ever. They hurt so bad that it keeps me up, at night now. I was told I can't return them and I am just out 400.00. Please do not buy them. You will not be happy. To me it is all just a scam.
SAN MARCOS, COLORADO -- I went to the Good Feet store in San Marcos because I was having back, knee, and hip pain, in response the TV ads. I was sold the 4 flex arch supports. I followed all the instructions on how to use them. I used them for about 6 months, my pain didn't go away, if anything it was worse. I took the 4 flex and put in store bought arch supports. When I bought these the Good Feet store said they had a lifetime warranty. It turns the warranty is only for defects, if I want a refund I only 30 days. The refund policy stinks and I am out $269.00. Needless to say I am not happy.
SAINT LOUIS, MISSOURI -- I went to the south county location because I was having foot pain. I had my doubts and figured it was a scam. ** the person I talked to was distracted and in a rush the entire time he helped me. I don't think he even listened when I told him where my pain was. He then brought out 3 different arch supports which I'm sure were the most expensive he had! I tried them felt OK in the store.
My feet hurt so bad I bought them thinking I could return them, WRONG. Have switched them out 4 times and they don't work. THE MOST UNCOMFORTABLE PIECES OF OVER PRICED PLASTIC I HAVE EVER BOUGHT. And now I am stuck with them! DO NOT WASTE YOUR TIME OR MONEY!!!
CRANBERRY TWP., PENNSYLVANIA -- My 83 year old mother went there because she suffered two strokes and was having a difficult time walking. The guy talked her in to supports that cost $295 and they did nothing but hurt her feet. She went back to return them and he told her that there are no returns! She scheduled an appointment to see him and when she got there, the girl told my mother that it was his day off. The girl gave her a pair of tennis shoes and took her supports! That was after they ruined her first pair because they tore the insoles out to install this piece of crap!
I don't understand their contract. It sounds like you need to ask for some kind of arbitration, then you need to go to a court in California if arbitration doesn't work! Why can't a local magistrate take care of this in Pennsylvania? Why do we, as a state, allow them to do business here if we can't take them to court here? Is that the trick to ripping people off? Do we set up a west coast business and open up east coast stores to keep people from taking us to court? Why has there not been a class action suit against this company? That's okay if some of you believe that they helped you.
That's great if they did. But don't minimize what this company has done to others. Is it okay if a heart doctor takes care of my mother, but decides that he can make more money on yours if he gives her a cheap heart valve that he knows doesn't work for her? Just because he was good to me, it doesn't mean he is doing the right thing! This company is a huge rip-off! They are not doctors and shouldn't be pretending to be one! In my opinion, this is a case of malpractice! They need to be stopped!