SAINT LOUIS, MISSOURI -- First, the negative: I agree that the sales tactics are inexcusable. If you have a product that works, you don't need to over-charge or try to force people into buying something $1,000 for a piece of plastic. Oh excuse me, 3 pieces of plastic - no! What happened to the days when you asked a client about their needs and budget and showed them something suitable?
Like other reviewers I was pushed and prodded not to leave the store without a purchase. My mistake - I should have walked out but I left with a basic arch support and was charged $220 for it. Pretty sure I could have had one custom made for that price. And I agree, the sales people don't pay attention to what you actually say. How can every patient be treated the same when all our problems are different? He kept asking me as I walked in the supports - doesn't that feel better? No, it just feels weird. I never had pain walking in the first place. My problem was waking at night with painful shin, foot and toe cramps.
Now the positive, and I hope to help others who may have the same problem that I had. Those cramps would wake me at night and be very painful. So, after some googling, I found that drinking plenty of water plus an arch support would help. After two nights in a row of these cramps, I wore my arch support all day and drank enough water. No cramps.
I was thrilled - but my point is, you can get a basic arch support elsewhere cheaper without all the strong-arm sales techniques. I won't ever go to the Good Feet Store again. Shop around and avoid the Good Feet Store. And if you have the same type of cramps that I had - drink lots of water and wear your arch support - but buy it from someone else.
LEXINBGTON, MASSACHUSETTS -- I was in a lot of pain and it was still 3 weeks before I could see my orthopedic doctor. I went into the store and was sold 2 pair of inserts plus a pair of black inserts. I was given a schedule on how to use them. After 3 weeks my foot problem was not any better in fact my good foot was now hurting. My doctor said that these were too hard and not to wear them. She said unfortunately Good Feet takes advantage of people and people on fixed incomes spend a lot of money and then cannot return them. She said that she wishes someone would picket them.
The following Saturday, I went into the store and the owner was not there that sold them to me. Another women working there wanted to change the inserts but I said, "no, I want my money back" and that they were hurting me. She took them back and signed my receipt and told me a check would be sent for $211.00 and that was less the $20.00 restocking fee which I agreed to.
A week later the owner called me and said that he was not going to take them back and that they were mutilated. "come in and we will talk." I said no and that I want my money back. My doctor said that they were hurting my feet. "Have her write me a letter," he said. It was within the 30-day return policy. I was angry and was not nice to him on the phone I will admit. Within a week he left a message and said, "I put a check in the mail." When I got the check It was for only half the amount. He said he would not pay me back for the sales tax because it was already paid to the state.
In Massachusetts, it is a state law the sales tax has to be returned if you have a a sales receipt to the customer. I printed off a copy and brought the check and all of my paperwork to him. I showed him the receipt with his sales clerk signature on it along with the amount to be refunded and he asked me, "Who it was?" I said, "you don't even know who your employees are? Do you think I forged this?" "Okay what do I have to do to get rid of you?" I told him I wanted my money back. Please do not solicit this store. Go to CVS and buy their inserts which I have done. They have given me much relief for a fraction of the cost.
CLACKAMAS, OREGON -- I recently started having pretty severe pain in my feet from plantar fasciitis. Out of pain I found myself in The Good Feet store hoping to find some relief. The sales person was very polished at his job and I recognized that I was being pulled in to an expert sales pitch. The entire in store experience felt very choreographed to me. They have a
policy of no refunds. The price tag was shocking at $1000! I asked which of the 3 inserts would be most helpful to me as I could not afford spending $1000 (each insert cost about $300). The skilled sales person insisted I need all 3 to ensure relief.
Out of my pain and desperation I went along with it. I started wearing these things and then went online to read reviews. I saw negative and positive reviews. The negative ones fueled my fear that I had once again been duped
by a salesperson that was more clever than me. I continued wearing them as instructed. They hurt my feet and feel as if 2 balls are pushing on the front of my arches. I continued wearing them anyway. Doubting that these would work. In addition to wearing these I also do exercises to stretch the tendon in my feet.
It has been about 6 weeks and my feet feel about 90% better. These things took time for my feet to adjust to them but for me they work. However, I did not need 3 inserts. I don't even wear one of them. I wear The Strengthener and The Relaxer. In the end I no longer feel I was duped and I have the relief I was seeking when I walked into their store. I am able to increase my hours at work so I can make more money so I can pay for these expensive inserts. It was worth it. For me.
COLUMBUS, OHIO -- I was sold a hunk of plastic to put into my shoe to help support my arch. I was sold their biggest one first for $200. After a couple days my foot hurt so bad it was worse than before I stopped in. They have a no return policy. But they will sell you a smaller one. I got relief by buying the most expensive $35 shoe insert from Sports Authority. In my opinion the only reason anyone should set foot in the Good Feet store is to see how a thief stays in business.
CLACKAMAS, OREGON -- I was greeted by Justin and was immediately comfortable with him. He offered me bottled water and sat me down in a chair with a back support. He spent time doing imprints, balance tests, measuring my feet with the good old metal device shoe sales used to use. I explained my Morton's Neuroma, sciatica, and peripheral nerve pain. He listened and charted all my problems, left me with a few forms to fill out and a price list as he went back to select the inserts for my needs. I was mildly shocked but not intimidated by the prices, but was eager to find a fix.
After trying a few primary inserts and taking a few laps around the store he surmised from my responses that I may need a different one. Once we settled on the first insert he explained the break in procedure of all three inserts. He explained that it is like starting any exercise routine, you start out slow and build up your comfort level and it is similar to Physical Therapy (which I am VERY familiar with). You have to take in steps, be methodical, and have patience. He explained the no return policy, but said to come back in a month for a new imprint to check on progress, good or bad, and make any adjustments and I had a year to come back in as necessary.
I believe most who are unhappy with Good Feet didn't go with the full program to save money, or didn't follow the instructions or didn't give the system time to work. It's like getting braces on your teeth. You won't get results right away. In fact braces cause much discomfort before they start to work. I don't think Good Feet would be expanding through the country if they weren't doing something right. The cost of the inserts isn't about the cost of making of them, it's about the research and patents behind them. Same as with the drug companies.
URBANDALE, IOWA -- I had received a new knee replacement after several major knee cartilage injuries. I lost 20% of my knee extension and despite all the PT there was just no way I would ever physically be right again. I also suffer from major arthritis in my right foot. After receiving a pair of orthotics from my podiatrist, I was still suffering from leg pain and cramps. My knee would go out without warning and down I would go. I'm 56 so not a spring chicken anymore. Well my mom asked me if I had tried the Good Feet store and I told her no but I would certainly check them out.
When I arrived I had a great sales woman who was very knowledgeable and helpful. She told me of the 3 step insert plan, but didn't pressure me to buy all three. I ended up getting the 2 necessary inserts. She even set up a payment plan so I didn't have to pay for them all at once. I have been wearing the inserts since day one. I am a Bio Lab Tech and a Federal employee. Only a few more years to retirement. All I can say is these inserts have strengthened my bad leg and I walk a lot straighter than I used to. When my knee is tired and tries to go out- the inserts regain my balance, catch me and I have not had another fall since I bought them.
So my personal experience has been very positive. Because of these inserts I will be able to keep working until my retirement age at 60. I can't brag enough on how these inserts have been a life saver for me. I won't have to go out on disability at this point and am so happy about that. So thank-you Good Feet for helping me be able to get better on the right leg/foot, and even though the inserts are expensive I would highly recommend others to try them.
I think the most important thing before going into a Good Feet store is to know for sure what type of correction you need. If the staff is not friendly, try another store. In my experience this store and staff are top notch! Thanks Good Feet for helping me to get to retirement, and thanks mom for telling me about Good Feet!!
DELRAY BEACH, FLORIDA -- I was suffering with heel pain and back pain for years. Went to specialists but they could not help me. Several of my friends kept telling me how they got rid of foot, knee and backaches wearing Good Feet arch supports. So I decided to try them. As soon as I tried them on I felt better. It took about a week or two and then my foot, leg, and back pain was gone! I can play golf and tennis again without pain.
When I went into the Good Feet store in Delray Beach, Florida I was surprised by the excellent customer service they offer... The consultant was really listening and answering all my questions. She also explained that they are located in Florida for over 20 years. After taking a footprint, the consultant measured my arch size not shoe size to ensure the best comfort and results. The attention to detail was amazing.
Their products lasts years and years. There was a guy in the store that had the same pair for over 9 years and he told me they changed his life and was very grateful. The attention to detail and the compassion for my problems really helped me realize I wasn't alone. Now that my foot, knee, and back feel better I have my life back. If you need help just go into the store. You'll be surprised by the level of knowledge you'll receive. The consultation is free and it will be the best decision you'll make. God bless the staff at Good Feet. I am forever grateful!!
ENCINITIAS, CALIFORNIA -- Beware of ** the store manager. Do not shop Encinitas, CA Good Feet Store. I went into the Good Feet Store in Encinitas, CA located 319 N. El Camino in the Big Lots and Michaels shopping Center. On Sunday morning I tried the orthopedic inserts. I was told that there was a 30 day return policy. Monday morning I went into the store and asked for a refund. He told me that there is no refund - there is a 30 day exchange. I paid over $500 dollars for the orthopedic inserts. If I was told that there was no refund for such a large amount of money I would of walk out and not bought without a 30 day return policy. Beware - do not shop Good Feet Store Encinitas, CA.
COLONIE, NEW YORK -- I went to the Good Feet Store because I was in severe foot pain from plantar fasciitis. The commercial even shows a Doctor in a medical jacket which leads you to believe you are getting medical advice for your foot problems (false advertisement). There is no certified medical person prescribing this foot insole. I knew the price would be high, but when you are in desperate foot pain you just want relief (they obviously bank on this). I had no idea that the package they promote would consist of 3 different insoles costing over $700.00. Being desperate, I purchased only one of the insoles, which still cost $300.00 plus.
There is a lifetime warranty, but you have to sign off on the refund policy that states "no money back". That was one of many red flags. Bottom line, the insoles did not work for me. Apparently the only true orthotics that really work need to be custom made. Good Feet would not refund any money and their manager was unhelpful and rude. You can get a partial credit to merchandise at the store which does nothing to help me purchase the proper orthotics from a podiatrist. After reading numerous reviews, I realized how many people have been victimized by Good Feet's false claims and advertising. This company should be stopped by legal action in my book.
COLORADO -- Seven years ago I had sudden problem with arch pain. Got Good Feet arch supports. Used them ever since.. Annually I go in and make sure my supports are working and so are my pads. Sometimes I get new arch supports, sometimes just pads. About $20. Have not had a problem they did not fix for $20. 60-year-old male, high arches. Size 13.5w feet. My sweetheart bought some for her aching feet, but after 4 months, it became apparent that Good Feet was not the fix for her foot problem. The store let me trade her inserts for ones that were my size, so now I have two sets.
Good store, good products good program. But NOT for everyone. A miracle for the ones it fixes, not so much for the others. As with many products, how do you tell if this is the product for you? If you could spend less than $100 to find out, then I guess that would be ok considering cost of doing anything these days.