CINCINNATI, OHIO -- I bought 3 step shoe supports for my bad ankles. I told the sales person I had anterior ankle impingement. She recommended arch supports. The support system cost $600 dollars and they have no returns. I wore inserts as instructed. I was in so much pain I took them off after 6 hours. I called the store but the manager was on vacation. They gave me Columbus OH #.
Called and spoke to Gwen. She explained how I should wear them. Told her I followed instructions. She then said I didn't wear them long enough. After I told her I was seeing my Ortho doctor to see if they were OK to wear, Gwen told me I could get in store credit. Went to store where I purchased. They tried to say I had not worn them correctly, then hadn't worn them long enough. I showed them a note from my doctor. They tried to say that doctors don't always know about these things.
I asked for credit. I asked for manager. Manager was on vacation. Finally they agreed to give me store credit (after 2 staff went in the back room and talked). They told me I would get credit but didn't give me any kind of paper... Receipt, or card with credit. I demanded something in writing. After 15 minutes I finally asked another staff person why it was taking so long to get verification of store credit. Apparently they couldn't find the proper paperwork for this.
I was finally given a sale invoice slip hand written saying I had store credit. Also, they couldn't access my file because the manager was not there. I felt they blamed me for the issues, harassed. It shouldn't take 45 minutes to get store credit and customers should not be made to feel at fault for dissatisfaction with the product.
KAYSVILLE, UTAH -- I have had a life-long problem with my ankles. They roll inward -- a condition called pronation. After seeing TV ads for Good Feet Stores, I decided to try it out. I went to the store in Kaysville, Utah. A very pleasant young lady made an impression of my feet using an inkpad. As she worked to "diagnose" my problem, I asked what kind of training she had for the job. She replied that "It was mostly on-the-job," and she actually had no professional training.
She finished the footprints and then recommended arch supports. There were two grades to choose from. A LIFETIME guarantee, for $1000. For that price, supports would be replaced for 50% discount if they wore out. The second level was a 30-day guarantee for about $350. Replacement after 30 days would not have a discount.
She was honest, however, and told me there would be no refund if I was not satisfied. However, they would give in-store credit if I was not satisfied. I could use the credit to buy some of their New Balance Shoes. I was dumb enough to pay for the 30-day job. It took only a few hours to realize I had made a BIG mistake. I did return and used my "credit" to purchase a nice pair of shoes for me and another pair for my daughter.
Later, I paid a visit to a podiatrist. He told me my problem was NOT my arches. I needed only moderate arch support, which I could get by going to Walmart and using one of Dr. Scholl's machines. What I really needed was an ANKLE BRACE. My health insurance covered all but a $40 co-pay for the doctor and $35 for the brace.
The doctor also advised that it looked like I would need a brace only on my right ankle. He suggested I try only one of the braces and see what happened. He was right. I now wear a brace only on my right ankle and Dr. Scholl's insole number 410 ($45). I failed to check reviews before visiting the Good Feet Fraud Store. The moral of the story: Do your homework!
BROOKFIELD, COLORADO -- Buyer beware -- you cannot get any type of refund from this company. I was in so much pain. After seeing the commercial, I hobbled into the store looking for relief and they sold me the farm... it took me 2 credit cards just to be able to pay them over $1,000 for the arch support system and shoes. I didn't have my reading glasses with me so when the salesman told me where to sign he never mentioned the strict no refund policy.
After wearing the supports for 3 days I realized what a bad decision I made. My condition just got worse and worse. I found an orthopedic surgeon to examine me, I have chronic planters fasciitis, one of the worst cases he has seen. My foot is in an air boot now trying to get the swelling to reduce before I have surgery.
I took a letter from my doctor to the store, explained everything and the sales woman was incredibly rude. She told me I signed their agreement and there would be no refunds, only store credit. I explained that I can't use anything that they sell but she just made me feel old and stupid. I am humiliated for falling for these types of sales practices. I was so desperate for relief and I made a really bad decision. There is no excuse for treating customers this way. Please be careful before you shop at this store.
ALBANY, NEW YORK -- The people in the store were very nice and seemed knowledgeable regarding their product. But all that seems to be done is to take an impression of your feet and supposedly go into another part of the store to go over the results. My husband has an artificial knee and hip. He is in considerable pain when walking. I suggested we go to the Good Feet Store to see if they had anything that would help him. The salesperson came out with a hard piece of plastic shaped supposedly bent to the shape of his feet. We even bought sneakers. The whole bill was almost seven hundred dollars. I feel we were ripped off because his pain became worst while he wore them.
Seeing all the commercials on TV praising how they felt after using the inserts I think the whole thing is a sham. If we were to do something I would go to a podiatrist. I have told everyone I know who are thinking going to the Good Feet Store not to. It was like throwing money down the drain.
SANDY, UTAH -- I've had some foot pain and have worn for a few years the orthotics a podiatrist had made for me several years ago at a cost between $200-$300. I saw the Good Feet ads and went into the local store. They were forthright about the roughly $1,000 cost for the three sets of arch supports. But I asked what scientific basis for using three sets of arch supports with different arch heights versus just one pair. They were unable to provide written backup for their method (their ads rely heavily on emotional testimonials) and the salesperson told me that some man back in the 1940s had devised the method. Needless to say, this is an unscientific and expensive scam.
After my visit, I went to a local shoe store run by a professional orthotist. He agreed with my assessment that Good Feet is a scam. He also told me that my supposedly custom orthotics, obtained years earlier from my podiatrist, were not custom at all but could be bought for about $35 (vs. the $200 to $300 I had paid). He reshaped these existing orthotics for me (to increase the arch to better fit my foot) and added a pad to deal with a specific foot problem. Cost: $40. He told me real, custom-fitted orthotics do cost in the $200 to $300 range, but there is no need or evidence to support buying three sets of them from Good Feet.
SALEM, OREGON -- Saw the TV ads for Good Feet. Have trouble standing in one spot for long with Foot and Back pain. Went to Salem G.F. store. Tried on a couple pairs of shoes and different inserts. Salesperson said you have to give them time to work. At no time did I feel they had my best interests in mind. Spent maybe 45 minutes trying out their products and the bill for a pair of shoes and inserts was almost a $1,000.
The salesperson was actually shocked when I said I had to think about it. Not very upfront on how much they cost. Left a phony email address and phone # so as not to be bothered with follow up calls to buy. As a salesperson myself I wanted to see how they operate. They have no medical training or any real concern for you as a person. Run, walk or crawl if you have to away from this black hole for the gullible.
LONETREE, COLORADO -- I walked into The Good Feet Store and asked the price range for arch supports. I was told 200.00 to 400.00. Pricey but I'm worth that if it will help me with knee and hip pain. I walked across an ink blot and made impressions. Easy enough! Then I'm presented with 3 arch supports. One that I will work up to and one for walking or hiking and one for my house slippers. (Really! In my house slippers?) So then came the pitch! Over 900.00! I told the sales person I only had 500.00 left on my flex card and the 900.00 was way out of my range. But like magic I was offered two of the supports for ONLY 545.00!
I just wasn't sold, something told me to NOT make the deal. Just putting in the arch supports the very first time I was told that I was then walking with correct posture. Lol! Really?! That fast? I told him I would be back the next day if I decided to go with his offer and was told the store manager would be back and he was just trying to make it work for me so it was a "today deal or no deal". I walked out and then found all the poor reviews. Yikes! Glad I ran! How are they staying in business?
SANDY, UTAH -- After seeing their infomercial and being in severe pain, I made an appointment. I was so desperate for relief I did not do my "due diligence" to check reviews before I went. I expected to pay a price for a proprietary idea but had no idea it would be so exorbitant. I signed some disclaimer, I am ashamed to say I did not read, when I first arrived. I was got three plastic inserts, insoles to cover them and one pair of shoes (regular New Balance shoes, retail $59.95) and was charged $1,168.
I nearly had a heart attack on the spot and was so dumbfounded I caved and paid and walked out still in pain (I did not expect instant relief). This is nothing short of predatory pricing aimed at people desperate to get pain relief. I hope others will do their "due diligence" and check reviews before they ever try this. I was ripped off royally.
NEWTON, MASSACHUSETTS -- I couldn't get out of bed without stretching and rubbing my feet for at least 20 minutes - I had horrible excruciating pain coming from a bunion on my feet and on my feet for up to 16 hours a day for 20 years. I had actually switched jobs to a bus driver because of this situation.
I went into the Good Feet store and I was instantly amazed at the relish I felt in the store, I bought them after walking in them for an hour in the store, I didn't care what people thought. I was going to walk an hour and then before I bought them I had instant relief. My husband had released about three days later after following the instructions for use.
We're both very satisfied. I haven't had that pain in my life for 15 years since I've been wearing my orthotics. I recommend this but look at the wear on your shoes. Tells you a story about the problem... do your homework. Best $$$ I ever spent, lifetime guarantee. I brought my orthotics back about 8 years after I purchase them and they replace them with a new pair as soon as they started to get a little bit bendable.
TULSA, OKLAHOMA -- Although the staff are very friendly, the products did not work for me. I asked questions prior to buying the product and they gave me all the right answers which later were the wrong answers. They also tell you you have 90 days to return the product but what they don't tell you is the 90 days is to make adjustments. I should have read the receipt before they rung up the product because on the receipt (after the sale) it tells you NO REFUND.
I have a narrow foot and I told my salesperson I had a problem with my foot lifting out of my shoes with previous supports and he assured me it would not happen with these. It did. They do the testing in a pair of shoes they sell and it feels good in the store but go home and put on a pair of shoes you wear and it is a whole different feel. I got an adjustment but fast forward I have $1200 worth of supports sitting in my closet.