CINCINNATI, OHIO -- Around 2004 or 2005 at the ripe old age of 23, I started having issues when I woke up in the morning. I wouldn't be able to stand up straight and walk normally with being hunched over like an old lady. When I talked to my doc about the issue, he said I had plantar fasciitis and some extremely flat feet and if I didn't do something about now, the heel spurs I was developing were going to start causing some more problems. He recommended getting some orthotic inserts. So the only place in town that offers these types of products was the Good Feet Store.
I was initially somewhat leery. The cost seemed out of reach, $565 for the best set of 3 different types, until I was able to finance on a no-interest for 6 months Care Credit card. It seemed overwhelming to me that I needed three different styles and had to go through this process for about 2 weeks of wearing them for so many hours and all that jazz. And their "fitting process" consisted of me walking across a type of carbon copy paper thing to see where feet were actually touching. It definitely confirmed that my doc was right, my feet are super flat.
I thought I would be fitted and then come back a week later or something, like other folks, but that wasn't the case. Sure they went into a storeroom and grabbed a set that would work for my feet and told me to give them a whirl and if they didn't work out, then to bring them back and they would see about something more or less aggressive as the case may be. I was working in a warehouse, third shift, on my feet on concrete for 8 to 12 hrs a night, I NEEDED THIS ASAP. So I took the plunge.
Here I am, 13 years later, and it was the best investment I ever made for my feet to date. I'm going in this afternoon to trade in my Honeycomb inserts for a new set. They do tend to flatten over time and since I keep these puppies in my work boots all the time, I definitely get my money's worth all the live long day. Trading them in only costs another $20 for a shipping fee and I only do that once every 2 to 3 years. I have enough physical issues that keep me from being in the best shape of my life, but my feet are NOT one of them.
It sucks to see that so many people didn't find the value in this product or were turned off by the sales folks or maybe the sales person just wasn't as knowledgeable as they should have been. But in my case, they have done wonders for me. I don't have foot pain and extreme leg cramping when I wear them. I can seriously walk for miles in my steel toed work boots so long as I have them. My lower back has more issues than the orthotics can solve on their own but they do help me maintain a better posture while standing and walking.
PORTLAND, WASHINGTON -- I tried the Good Feet inserts about 5 months ago. I was desperate and those commercials they run kept running through my brain. I tried the inserts for $700 and they did not work. I was unable to wear the "Strengtheners" for more than 5 hours and the Maintainers didn't do much. I followed the guide to wearing these inserts exactly and even went back to the store for help/guidance. They did attempt to swap out the "Strengtheners" with a different size but it never worked. The sales guy acted as though I really didn't try so I showed him a log of the hours I spent wearing these things. He was generally not sincere.
In short, these made things much worse for me. I had to go see a foot doctor only to be lectured about buying these inserts. So the end result was returning these for store credit. I ended up getting a gift card with $700 on it. I did buy some shoes but frankly, their selection is weak. Things to consider: 1) I'm sure these might work for you. I don't believe the football player in the commercial saying he could have gotten another ring if he had these. Pro players get the absolute best treatment. I'm sure it's a paid endorsement.
2) They like to have people use their foot massage while they get your inserts from the back. Don't do this. The foot massage does feel great but it masks the use of the insert they have you try on. Meaning you think the insert is making things better when really it's the foot massage after effect. Good Feet should actually sell the foot massage unit. I feel using the foot massage is where I made the mistake, so don't do it.
3) There's no cash return. I knew this so I can't really complain but it sure stinks. Having $700 store credit at a place like this isn't exciting in the least bit. 4) The cost. They initially wanted me to spend $1K on a set of three. Why? The margins on these are probably around 10,0000%. This is not a simple cheap investment for the average joe (like me). Other: I ended up getting inserts for $59 which solved my issue. Customer Service - not great. I call them to ask about shoes and they put me on hold.
Then someone from an entirely different store 40 miles away picks up. What? I rarely get a callback and I'm nice to them! Summary: There are other solutions on the market that cure feet issues and a much lower price. In addition, if you review eBay, these inserts seem to show up a lot for resale. Hmmmm I wonder why??? Best of luck.
FARGO, NORTH DAKOTA -- I was extremely disappointed in the "upsell" this store uses. They told me their orthotics were $309.00 and the employee brought out several pair for me to look at and choose from. She then measured my feet and told me that I need to up my shoe size from an 8 to a 9. I have never worn a 9 because it is too big and the shoes rub my ankles raw. In an instant, she was back with a spendy pair of tennis shoes in a size 9 which she put the orthotics into and urged me to try on. I told her that they were rubbing the back of my ankles. She said it was normal.
At this point, I was still under the impression that the total cost would be $309.00 plus tax. Wrong. She told me never to wear any of my size 8 shoes, boots, sandals again and to stay in a size 9. I was unaware that she had not been professionally trained for her job, and as my feet were hurting badly I decided to "go for it." The total came to $500.79. I took the shoes home and wore them accordingly - a half hour the first day, an hour the second day, etc.
After a week, my arches and feet hurt worse than before I went into the store. I decided to return the shoes only to be offered store credit on a different pair of shoes. This is the "upsell" they use. They show you their orthotics and bring out a new, expensive pair of shoes to suck you into buying for the orthotics that won't fit into any of your other shoes.
When you ask for a refund, they blatantly refuse because they want the money you originally paid for the shoes kept in their pocket. The woman I dealt with was very snotty to me when I mentioned that their policy is a bunch of shit. She stormed into the back room and returned with a clipboard and snidely said, "You are now refunded!" I signed the slip on the clipboard and left and will NEVER do business with that store again.
SAN ANTONIO, TEXAS -- I have been living with horrible foot pain for at least 4 yrs. I have been to at least 5 foot doctors with no relief. One doctor wanted to do surgery even though he did not understand the cause of pain. None of them could explain the cause of pain. The pain was on the balls of my feet. It was so intense that some mornings it was all I could do to walk carefully, slowly and 'softly'. The pain would also be on the tip of my second to little toes. I would wonder where all this would end if this condition continued to progress. I have tried every imaginable insole to subside the pain, but nothing ever worked.
A friend suggested that I give Good Feet a try. And so I did on October 14, 2017. I made an appointment to meet with a sales representative that day. The store was 141 miles away in San Antonio. It was more than well worth it. Better said, it was life changing! The insoles which I was carefully fitted are correcting my feet and the pain in less than a month has just about left!!! I cannot believe it!!!
Merrie ** fitted me and worked with me for over 2 hours to ensure a proper fit and everything perfect. She was my angel that day and has continued to follow up with me, making sure that all is working out well. Absolutely the best in customer service and tops in class. I feel like family and believe she genuinely cares about the progress of my foot health. I put these insoles (I have purchased 4 different types and several of certain ones) in every shoe I wear including my water socks, so I can walk on the beach and keep my feet in correct position.
This was a monetarily expensive investment. But I have spent much more with all the doctors I have been and spent so much time. These insoles fixed what the doctors would not do. I am amazed! Best investment I have ever made because it is paying huge dividends in returning my foot health, my mental health and time and money which I will not lose to going to doctors to fix this problem. Thank you Good Feet and Merrie **! Customer for life.
CRANBERRY, PENNSYLVANIA -- In my opinion I think it is a scam. They advertise we custom fit you can walk in their store with them. I go in and the clerk measures my feet and I thought she was going to custom make these for my feet and I would come back in a week. She goes in the back room and comes out with a pair of inserts and put them in my shoes and says, "Try them out."
Red Flag #1. This store front is about the size of the average living room so how much walking can you do. The cost I paid was 322.00. She tells me there are no refunds just store credit within 30 days. Red flag #2. I can understand if it was something they custom-made you don't get a refund but these are just plastic inserts they got out of the back room. My feet were hurting real bad so I took them and did exactly what she told me to start 30 minutes and add 30 minutes each day and when I get to the 8th hour I can wear them to exercise and do whatever I want. They didn't work for me.
I talked to a guy at work and he said take them back to the Good Feet Store and buy these inserts at Target or Amazon called WalkFit for 19.95. OMG. They looked darn near identical. They felt identical plus they give you three metatarsal pads low med and high that you can snap in the insert which feel so much better than what they tried to sell me. 5.00 replacement each year where the Good Feet Store charges 20.00. Bottom line I got store credit I was lucky. Go to the Good Feet Store first. Try on what they are trying to sell but don't buy them then go to Target or Amazon and try out the WalkFit for 19.95. You won't feel no difference.
CALSBAD, CALIFORNIA -- I have Plantar Fasciitis and I tried various ways of healing this. I tried things from orthotics, physical therapy, massage, acupuncture, special ointments, clays, salts, oils. Pretty much if it was within my reach I was going to try it. Finally I had come to the conclusion to keep doing my exercises even though they didn't seem to make a difference.
While on a cruise I visited the spa and there was a person there showing Good Feet and he was explaining how they could help. I will confess I thought it was an overpriced joke. I checked the reviews online and they were hit and miss which made me even more leery. This guy just wouldn't give up and insisted I give it a try, so I bent (rarely do I bend into any sales pitch) but decided why not.
Oh my goodness what a difference. I came on the ship with crutches (seriously) and I left with what I thought was a little bit of plastic in my shoes that worked. Well it turns out it's not just plastic, it's actually carbon fiber and I can't explain why it works, but it does.
I have been back off the ship for several months now, and I still need these little Happy Feet. I still find it hard to believe that they work for me but they do. I have even tried wearing my shoes without them and yep the pain comes right back.
From the reviews I can tell they don't work for everyone, but they worked for me. I know it's hard to spend the money on what looks so cheap and expensive and knowing there is a risk that it might not work for you. Clearly if it worked for everyone, this would be the cure for all feet problems. Everybody's feet are different and you will not know if it works until you try it. I hope it works for you as well as it has worked for me. I'm so pleased and so happy I purchased these "little healers" because I can walk again without feeling and looking 90.
GREENSBORO, NORTH CAROLINA -- After seeing TV advertisements with people saying how great the Good Feet Store is I got a bit bothered thinking back on my experience back in 2006 with them. In the spring of 2006 I went to the Good Feet Store in Greensboro NC due to some foot and leg pain. I worked and walked on concrete all day and needed relief. They were nice and friendly. I was checked out and given 2 sets of supports. A pair of huge black arch supports and a pair of smaller ones to wear in between using the big ones. I was told to start off with just a few minutes a day with the big black ones and slowly increase my wearing time and wear the small ones in between.
I tried and tried and returned to the store a couple of times and was even sold some other pads and products to use with them. It was awful. After a short time I had to stop using them. The pain they caused was really bad. The pain lasted a couple of months. At times I felt like I could barely walk because my right foot hurt so bad due to these things.
I went to a proper professional (a doctor) and he told me what a rip off the Good Feet Store was and that he had seen a few people that had problems with them. And they were sooo expensive. I think I spent around $500.00 all together. Maybe they have helped some people but my advice is to stay away from them and go to a real professional if you have foot problems. Or just go and buy some arch supports at the drug store like I finally did (this was the doctor's advice) now my feet are fine. Good Feet Store is a ripoff.
WEST DES MOINES, IOWA -- We talked about where my pain was and then he took a print of my feet and came back with several arches. We talked about them then tried them out. He told me it was going to be $1,300 for the arches because they work. I said I needed to check on how much I had left on my flex plan. Randy, the Manager, became very pushy and told me I was making a mistake, that these would change my life and they could finance.
I asked for a business card and was told "I don't give out business cards because when people don't buy them right away they won't be back." I said thank you and held out my hand to shake and he gave me a dirty look and walked away without saying anything. While the reviews I have read state more often than not that these do not work, I would not purchase them from this store or Randy, the Manager for even just $1.
If the manager is this unprofessional and doesn't care about helping customers just imagine if you get someone who works for him. DO NOT GO TO THE GOOD FEET STORE IN WEST DES MOINES IOWA for any reason and you will be better off. I wish they allowed you to give zero stars!
BOISE, IDAHO -- What a scam! I went in because my feet hurt and after listening to the sales pitch decided to try the inserts. I went back and exchanged them three times. Each time my feet were more painful. I finally took the supports back and asked for my money. Of course they declined to return my money and gave me in-store credit. $400 down the drain. Of course I had to spend $135 for a mediocre pair of tennis shoes and I gave the balance to my daughter and hopes she could buy the grandkids some tennis shoes. These are not custom-made supports, they are not molded for your own feet, just a generic piece of plastic. I'm ashamed to admit I fell for their scam.
BRANDON, FLORIDA -- I visited the store about a year ago for my aching feet and was charged $780 for the arch supports. They helped for a few months but then my feet started to ache again. I went to a podiatrist and he told me he could have custom made the arch supports for $500. I am stuck with these overpriced arch supports that I should have thought to go a specialist in the first place. People go to this place out of desperation for pain relief. Hate to see other people get ripped off as I did. I don't recommend this store to anyone, they should not even be in business. Go see a specialist, they can do so much more at a much lower price and my insurance covered most of the cost.