CINCINNATI, OHIO -- I bought 3 step shoe supports for my bad ankles. I told the sales person I had anterior ankle impingement. She recommended arch supports. The support system cost $600 dollars and they have no returns. I wore inserts as instructed. I was in so much pain I took them off after 6 hours. I called the store but the manager was on vacation. They gave me Columbus OH #.
Called and spoke to Gwen. She explained how I should wear them. Told her I followed instructions. She then said I didn't wear them long enough. After I told her I was seeing my Ortho doctor to see if they were OK to wear, Gwen told me I could get in store credit. Went to store where I purchased. They tried to say I had not worn them correctly, then hadn't worn them long enough. I showed them a note from my doctor. They tried to say that doctors don't always know about these things.
I asked for credit. I asked for manager. Manager was on vacation. Finally they agreed to give me store credit (after 2 staff went in the back room and talked). They told me I would get credit but didn't give me any kind of paper... Receipt, or card with credit. I demanded something in writing. After 15 minutes I finally asked another staff person why it was taking so long to get verification of store credit. Apparently they couldn't find the proper paperwork for this.
I was finally given a sale invoice slip hand written saying I had store credit. Also, they couldn't access my file because the manager was not there. I felt they blamed me for the issues, harassed. It shouldn't take 45 minutes to get store credit and customers should not be made to feel at fault for dissatisfaction with the product.
KAYSVILLE, UTAH -- I have had a life-long problem with my ankles. They roll inward -- a condition called pronation. After seeing TV ads for Good Feet Stores, I decided to try it out. I went to the store in Kaysville, Utah. A very pleasant young lady made an impression of my feet using an inkpad. As she worked to "diagnose" my problem, I asked what kind of training she had for the job. She replied that "It was mostly on-the-job," and she actually had no professional training.
She finished the footprints and then recommended arch supports. There were two grades to choose from. A LIFETIME guarantee, for $1000. For that price, supports would be replaced for 50% discount if they wore out. The second level was a 30-day guarantee for about $350. Replacement after 30 days would not have a discount.
She was honest, however, and told me there would be no refund if I was not satisfied. However, they would give in-store credit if I was not satisfied. I could use the credit to buy some of their New Balance Shoes. I was dumb enough to pay for the 30-day job. It took only a few hours to realize I had made a BIG mistake. I did return and used my "credit" to purchase a nice pair of shoes for me and another pair for my daughter.
Later, I paid a visit to a podiatrist. He told me my problem was NOT my arches. I needed only moderate arch support, which I could get by going to Walmart and using one of Dr. Scholl's machines. What I really needed was an ANKLE BRACE. My health insurance covered all but a $40 co-pay for the doctor and $35 for the brace.
The doctor also advised that it looked like I would need a brace only on my right ankle. He suggested I try only one of the braces and see what happened. He was right. I now wear a brace only on my right ankle and Dr. Scholl's insole number 410 ($45). I failed to check reviews before visiting the Good Feet Fraud Store. The moral of the story: Do your homework!
BROOKFIELD, COLORADO -- Buyer beware -- you cannot get any type of refund from this company. I was in so much pain. After seeing the commercial, I hobbled into the store looking for relief and they sold me the farm... it took me 2 credit cards just to be able to pay them over $1,000 for the arch support system and shoes. I didn't have my reading glasses with me so when the salesman told me where to sign he never mentioned the strict no refund policy.
After wearing the supports for 3 days I realized what a bad decision I made. My condition just got worse and worse. I found an orthopedic surgeon to examine me, I have chronic planters fasciitis, one of the worst cases he has seen. My foot is in an air boot now trying to get the swelling to reduce before I have surgery.
I took a letter from my doctor to the store, explained everything and the sales woman was incredibly rude. She told me I signed their agreement and there would be no refunds, only store credit. I explained that I can't use anything that they sell but she just made me feel old and stupid. I am humiliated for falling for these types of sales practices. I was so desperate for relief and I made a really bad decision. There is no excuse for treating customers this way. Please be careful before you shop at this store.
MERIDIAN, IDAHO -- I went in because I wanted to see if they had something to help with my Achilles tendinitis. The salesman assured me that their arch support system would alleviate my problem. He fitted me with a pair of arch supports and I asked him "How much?." "$329," he said. He didn't tell me I needed two more pairs and that I'd be spending over $1000. I followed the recommended schedule and now, after 30 days, my condition is worse. I'm out $1046.22 and need to have surgery to repair my Achilles which will probably cost me $40K. These guys use sleazy sales tactics and the product is nowhere near worth that much. Don't go here if you don't want to be ripped off!
ALBANY, NEW YORK -- The people in the store were very nice and seemed knowledgeable regarding their product. But all that seems to be done is to take an impression of your feet and supposedly go into another part of the store to go over the results. My husband has an artificial knee and hip. He is in considerable pain when walking. I suggested we go to the Good Feet Store to see if they had anything that would help him. The salesperson came out with a hard piece of plastic shaped supposedly bent to the shape of his feet. We even bought sneakers. The whole bill was almost seven hundred dollars. I feel we were ripped off because his pain became worst while he wore them.
Seeing all the commercials on TV praising how they felt after using the inserts I think the whole thing is a sham. If we were to do something I would go to a podiatrist. I have told everyone I know who are thinking going to the Good Feet Store not to. It was like throwing money down the drain.
ALBUQUERQUE -- I have worn Good Feet orthotics for several years and they really helped with my plantar fasciitis. I kept the maintainers but I ended up giving the actual orthotic to my sister and they really helped her too. I recently was diagnosed for tendonitis and could barely walk so back to Good Feet I went to purchase the orthotic/arch support. After wearing them for a couple weeks, my feet hurt so bad and the tendonitis was worse. I took them back only to discover that they would not give me my money back. I was well within the 30 days of returning. I finally talked to the store owner who agreed that he would only give me a partial return and I had to buy a pair of shoes. Ugh!
I ended up buying a pair of Merrells, which are great shoes and they really help with my tendonitis. I like Good Feet but I don't think the orthotics are good for everyone. They definitely worked for plantar fasciitis but not tendonitis. I appreciate that the owner gave me a partial refund and I am happy with the Merrells but I will think before I refer them or purchase anything from them again because their return policy sucks. I mean come on - if something doesn't work for someone, give them their money back if they come back within 30 days.
Are they so hard up that they had to force me to buy a pair of shoes from their store? Not great to do business with, so I'll most likely not go back to Good Feet again. You can get the same relief with Vionic or another good supportive shoes.
SANDY, UTAH -- I've had some foot pain and have worn for a few years the orthotics a podiatrist had made for me several years ago at a cost between $200-$300. I saw the Good Feet ads and went into the local store. They were forthright about the roughly $1,000 cost for the three sets of arch supports. But I asked what scientific basis for using three sets of arch supports with different arch heights versus just one pair. They were unable to provide written backup for their method (their ads rely heavily on emotional testimonials) and the salesperson told me that some man back in the 1940s had devised the method. Needless to say, this is an unscientific and expensive scam.
After my visit, I went to a local shoe store run by a professional orthotist. He agreed with my assessment that Good Feet is a scam. He also told me that my supposedly custom orthotics, obtained years earlier from my podiatrist, were not custom at all but could be bought for about $35 (vs. the $200 to $300 I had paid). He reshaped these existing orthotics for me (to increase the arch to better fit my foot) and added a pad to deal with a specific foot problem. Cost: $40. He told me real, custom-fitted orthotics do cost in the $200 to $300 range, but there is no need or evidence to support buying three sets of them from Good Feet.
SALEM, OREGON -- Saw the TV ads for Good Feet. Have trouble standing in one spot for long with Foot and Back pain. Went to Salem G.F. store. Tried on a couple pairs of shoes and different inserts. Salesperson said you have to give them time to work. At no time did I feel they had my best interests in mind. Spent maybe 45 minutes trying out their products and the bill for a pair of shoes and inserts was almost a $1,000.
The salesperson was actually shocked when I said I had to think about it. Not very upfront on how much they cost. Left a phony email address and phone # so as not to be bothered with follow up calls to buy. As a salesperson myself I wanted to see how they operate. They have no medical training or any real concern for you as a person. Run, walk or crawl if you have to away from this black hole for the gullible.
LONETREE, COLORADO -- I walked into The Good Feet Store and asked the price range for arch supports. I was told 200.00 to 400.00. Pricey but I'm worth that if it will help me with knee and hip pain. I walked across an ink blot and made impressions. Easy enough! Then I'm presented with 3 arch supports. One that I will work up to and one for walking or hiking and one for my house slippers. (Really! In my house slippers?) So then came the pitch! Over 900.00! I told the sales person I only had 500.00 left on my flex card and the 900.00 was way out of my range. But like magic I was offered two of the supports for ONLY 545.00!
I just wasn't sold, something told me to NOT make the deal. Just putting in the arch supports the very first time I was told that I was then walking with correct posture. Lol! Really?! That fast? I told him I would be back the next day if I decided to go with his offer and was told the store manager would be back and he was just trying to make it work for me so it was a "today deal or no deal". I walked out and then found all the poor reviews. Yikes! Glad I ran! How are they staying in business?
SANDY, UTAH -- After seeing their infomercial and being in severe pain, I made an appointment. I was so desperate for relief I did not do my "due diligence" to check reviews before I went. I expected to pay a price for a proprietary idea but had no idea it would be so exorbitant. I signed some disclaimer, I am ashamed to say I did not read, when I first arrived. I was got three plastic inserts, insoles to cover them and one pair of shoes (regular New Balance shoes, retail $59.95) and was charged $1,168.
I nearly had a heart attack on the spot and was so dumbfounded I caved and paid and walked out still in pain (I did not expect instant relief). This is nothing short of predatory pricing aimed at people desperate to get pain relief. I hope others will do their "due diligence" and check reviews before they ever try this. I was ripped off royally.