COLUMBUS, OHIO -- I was sold a hunk of plastic to put into my shoe to help support my arch. I was sold their biggest one first for $200. After a couple days my foot hurt so bad it was worse than before I stopped in. They have a no return policy. But they will sell you a smaller one. I got relief by buying the most expensive $35 shoe insert from Sports Authority. In my opinion the only reason anyone should set foot in the Good Feet store is to see how a thief stays in business.
SAINT LOUIS, MISSOURI -- First, the negative: I agree that the sales tactics are inexcusable. If you have a product that works, you don't need to over-charge or try to force people into buying something $1,000 for a piece of plastic. Oh excuse me, 3 pieces of plastic - no! What happened to the days when you asked a client about their needs and budget and showed them something suitable?
Like other reviewers I was pushed and prodded not to leave the store without a purchase. My mistake - I should have walked out but I left with a basic arch support and was charged $220 for it. Pretty sure I could have had one custom made for that price. And I agree, the sales people don't pay attention to what you actually say. How can every patient be treated the same when all our problems are different? He kept asking me as I walked in the supports - doesn't that feel better? No, it just feels weird. I never had pain walking in the first place. My problem was waking at night with painful shin, foot and toe cramps.
Now the positive, and I hope to help others who may have the same problem that I had. Those cramps would wake me at night and be very painful. So, after some googling, I found that drinking plenty of water plus an arch support would help. After two nights in a row of these cramps, I wore my arch support all day and drank enough water. No cramps.
I was thrilled - but my point is, you can get a basic arch support elsewhere cheaper without all the strong-arm sales techniques. I won't ever go to the Good Feet Store again. Shop around and avoid the Good Feet Store. And if you have the same type of cramps that I had - drink lots of water and wear your arch support - but buy it from someone else.
LEXINBGTON, MASSACHUSETTS -- I was in a lot of pain and it was still 3 weeks before I could see my orthopedic doctor. I went into the store and was sold 2 pair of inserts plus a pair of black inserts. I was given a schedule on how to use them. After 3 weeks my foot problem was not any better in fact my good foot was now hurting. My doctor said that these were too hard and not to wear them. She said unfortunately Good Feet takes advantage of people and people on fixed incomes spend a lot of money and then cannot return them. She said that she wishes someone would picket them.
The following Saturday, I went into the store and the owner was not there that sold them to me. Another women working there wanted to change the inserts but I said, "no, I want my money back" and that they were hurting me. She took them back and signed my receipt and told me a check would be sent for $211.00 and that was less the $20.00 restocking fee which I agreed to.
A week later the owner called me and said that he was not going to take them back and that they were mutilated. "come in and we will talk." I said no and that I want my money back. My doctor said that they were hurting my feet. "Have her write me a letter," he said. It was within the 30-day return policy. I was angry and was not nice to him on the phone I will admit. Within a week he left a message and said, "I put a check in the mail." When I got the check It was for only half the amount. He said he would not pay me back for the sales tax because it was already paid to the state.
In Massachusetts, it is a state law the sales tax has to be returned if you have a a sales receipt to the customer. I printed off a copy and brought the check and all of my paperwork to him. I showed him the receipt with his sales clerk signature on it along with the amount to be refunded and he asked me, "Who it was?" I said, "you don't even know who your employees are? Do you think I forged this?" "Okay what do I have to do to get rid of you?" I told him I wanted my money back. Please do not solicit this store. Go to CVS and buy their inserts which I have done. They have given me much relief for a fraction of the cost.
NEWTONVILLE, MASSACHUSETTS -- Very, very bad experience. Dealt with the store owner. Very apparent to me he wanted to make a sale and had no interest in what I wanted or what was best for me. Bad-mouthed doctors and podiatrists "they don't know anything about arches". The shoes he was selling me did not fit well...kept going up in size. In the store they felt OK...but when I walked in them for a while...it felt like I was walking in boats. Think wearing your mother's shoes. He threw orthotics in the shoes as I was trying them on. Tried telling him I only wanted the shoes not the orthotics. He said it would make my feet feel so much better. Gave NO instructions on how to use the orthotics.
I read the paper for the hard plastic one but have absolutely NO IDEA what to do with the rubbery ones. I wore the orthotics according to the instructions on the sheet. Day 3 I got a shooting pain from my for through my foot, up my calf and into my hip. I have spent 6 months in physical therapy to successfully 'cure' hip pain. After 3 short days it had returned worse than it was to begin with. I called the store and spoke to the same owner who SOLD me the product. He told me I did not give it enough time to work. Really? I told him I did not want something that hurt me and wanted to return all that I had bought... He told me to come back... I went back, he was not there.
The clerk said he was the only one who could help me but there were no refunds or exchanges. That was the first I had heard it was a final sale. I wound never have bought these if I knew it was a 'final sale'. At no point was I told it was a final sale. The owner said it was printed on my receipt but that was after I had been charged!!! I told the owner that I wanted to return everything for a full refund...he said no I could have a store credit. Why would I want an 850 store credit if I never plan to darken their door again? I have contacted the Massachusetts attorney general's consumer protection department, as well Good Feet corporate offices. Hopefully I can get a refund!!
POLARIS COLUMBUS, OHIO -- Husband spent about $500.00 for 2 sets of insoles and a pair of athletic shoes, with very little wear. One shoe started making a clicking sound with every step he took... which led me to believe steel plate in bottom was broken. Returned them to the store for some sort of credit, but to no avail. Salesman even admitted they were having a problem with the shoes. They offered absolutely NO help, not even partial credit of any sort... wanted to sell him another pair of shoes for $180.00.
Their customer service is horrible...desperate people in pain seek any sort of help, just as my husband... if you have a foot problem see a podiatrist. Insoles DO NOT correct the problem... hope by posting this, others don't make the same expensive mistake we did. But do yourself a huge favor and don't buy from Good Feet Stores.
HOUSTON, TEXAS -- Before you decide arch supports are your answer, look at the heels of your shoes. They tell a story. If your heels wear heavily to the outside, you have a supination issue. A good indication of this is if standing barefoot, your ankle rolls to the outside. You may even have ankle pain instead of foot pain. Pronation is the opposite, where your shoe heels wear to the inside and your ankles roll to the inside.
THE GOOD FEET STORE HAS NO INSOLES THAT ADDRESS THIS! If you have supination and you buy their insoles and it builds the arch up, it aggravates your problem. You're better served by Googling those issues as you may have them and look at what's offered in products to address it. The Good Feet Store employee may even argue about your issue with you. Stick to your guns, they likely have no idea what supination or pronation is.
Note also that if you purchase from The Good Feet Store, your receipt will say "ALL SALES ARE FINAL." My only saving grace was having figured out my supination problem and then confronting them about having no product to address it. Even then, they took a 30% restocking fee.
Their products may do some people some good, but folks, educate yourselves before you make a purchase from them. Also note that their products are seriously expensive for what you get. Consider what the insoles they show you likely cost to produce, and don't be afraid to try to haggle them down.
ENCINITIAS, CALIFORNIA -- Beware of ** the store manager. Do not shop Encinitas, CA Good Feet Store. I went into the Good Feet Store in Encinitas, CA located 319 N. El Camino in the Big Lots and Michaels shopping Center. On Sunday morning I tried the orthopedic inserts. I was told that there was a 30 day return policy. Monday morning I went into the store and asked for a refund. He told me that there is no refund - there is a 30 day exchange. I paid over $500 dollars for the orthopedic inserts. If I was told that there was no refund for such a large amount of money I would of walk out and not bought without a 30 day return policy. Beware - do not shop Good Feet Store Encinitas, CA.
COLONIE, NEW YORK -- I went to the Good Feet Store because I was in severe foot pain from plantar fasciitis. The commercial even shows a Doctor in a medical jacket which leads you to believe you are getting medical advice for your foot problems (false advertisement). There is no certified medical person prescribing this foot insole. I knew the price would be high, but when you are in desperate foot pain you just want relief (they obviously bank on this). I had no idea that the package they promote would consist of 3 different insoles costing over $700.00. Being desperate, I purchased only one of the insoles, which still cost $300.00 plus.
There is a lifetime warranty, but you have to sign off on the refund policy that states "no money back". That was one of many red flags. Bottom line, the insoles did not work for me. Apparently the only true orthotics that really work need to be custom made. Good Feet would not refund any money and their manager was unhelpful and rude. You can get a partial credit to merchandise at the store which does nothing to help me purchase the proper orthotics from a podiatrist. After reading numerous reviews, I realized how many people have been victimized by Good Feet's false claims and advertising. This company should be stopped by legal action in my book.
TUKWILA, WASHINGTON -- I spend 8 hours a day on my feet in garden/nursery field. I went to Good Feet to get some relief from foot pain. Their sales tactics are really good. They have you convinced that their inserts are the answer you've been looking for. NOT. After several days, my knees started hurting. I talked to sports medicine doctor and he told me to take them back. They are cheap plastic and will do more harm than good.
I tried to return them and they said no returns. They did not offer me a new fit. I told them I wasn't leaving until I got my money back. At this point, it has been escalated to corporate. I'm not convinced I will ever hear back. I will try returning to store again in a week. Stay far away from this place. Go to your doctor and get custom orthopedics.
DELRAY BEACH, FLORIDA -- I was suffering with heel pain and back pain for years. Went to specialists but they could not help me. Several of my friends kept telling me how they got rid of foot, knee and backaches wearing Good Feet arch supports. So I decided to try them. As soon as I tried them on I felt better. It took about a week or two and then my foot, leg, and back pain was gone! I can play golf and tennis again without pain.
When I went into the Good Feet store in Delray Beach, Florida I was surprised by the excellent customer service they offer... The consultant was really listening and answering all my questions. She also explained that they are located in Florida for over 20 years. After taking a footprint, the consultant measured my arch size not shoe size to ensure the best comfort and results. The attention to detail was amazing.
Their products lasts years and years. There was a guy in the store that had the same pair for over 9 years and he told me they changed his life and was very grateful. The attention to detail and the compassion for my problems really helped me realize I wasn't alone. Now that my foot, knee, and back feel better I have my life back. If you need help just go into the store. You'll be surprised by the level of knowledge you'll receive. The consultation is free and it will be the best decision you'll make. God bless the staff at Good Feet. I am forever grateful!!