NEWTONVILLE, MASSACHUSETTS -- Very, very bad experience. Dealt with the store owner. Very apparent to me he wanted to make a sale and had no interest in what I wanted or what was best for me. Bad-mouthed doctors and podiatrists "they don't know anything about arches". The shoes he was selling me did not fit well...kept going up in size. In the store they felt OK...but when I walked in them for a while...it felt like I was walking in boats. Think wearing your mother's shoes. He threw orthotics in the shoes as I was trying them on. Tried telling him I only wanted the shoes not the orthotics. He said it would make my feet feel so much better. Gave NO instructions on how to use the orthotics.
I read the paper for the hard plastic one but have absolutely NO IDEA what to do with the rubbery ones. I wore the orthotics according to the instructions on the sheet. Day 3 I got a shooting pain from my for through my foot, up my calf and into my hip. I have spent 6 months in physical therapy to successfully 'cure' hip pain. After 3 short days it had returned worse than it was to begin with. I called the store and spoke to the same owner who SOLD me the product. He told me I did not give it enough time to work. Really? I told him I did not want something that hurt me and wanted to return all that I had bought... He told me to come back... I went back, he was not there.
The clerk said he was the only one who could help me but there were no refunds or exchanges. That was the first I had heard it was a final sale. I wound never have bought these if I knew it was a 'final sale'. At no point was I told it was a final sale. The owner said it was printed on my receipt but that was after I had been charged!!! I told the owner that I wanted to return everything for a full refund...he said no I could have a store credit. Why would I want an 850 store credit if I never plan to darken their door again? I have contacted the Massachusetts attorney general's consumer protection department, as well Good Feet corporate offices. Hopefully I can get a refund!!
CINCINNATI, OHIO -- I bought 3 step shoe supports for my bad ankles. I told the sales person I had anterior ankle impingement. She recommended arch supports. The support system cost $600 dollars and they have no returns. I wore inserts as instructed. I was in so much pain I took them off after 6 hours. I called the store but the manager was on vacation. They gave me Columbus OH #.
Called and spoke to Gwen. She explained how I should wear them. Told her I followed instructions. She then said I didn't wear them long enough. After I told her I was seeing my Ortho doctor to see if they were OK to wear, Gwen told me I could get in store credit. Went to store where I purchased. They tried to say I had not worn them correctly, then hadn't worn them long enough. I showed them a note from my doctor. They tried to say that doctors don't always know about these things.
I asked for credit. I asked for manager. Manager was on vacation. Finally they agreed to give me store credit (after 2 staff went in the back room and talked). They told me I would get credit but didn't give me any kind of paper... Receipt, or card with credit. I demanded something in writing. After 15 minutes I finally asked another staff person why it was taking so long to get verification of store credit. Apparently they couldn't find the proper paperwork for this.
I was finally given a sale invoice slip hand written saying I had store credit. Also, they couldn't access my file because the manager was not there. I felt they blamed me for the issues, harassed. It shouldn't take 45 minutes to get store credit and customers should not be made to feel at fault for dissatisfaction with the product.
HOUSTON, TEXAS -- Before you decide arch supports are your answer, look at the heels of your shoes. They tell a story. If your heels wear heavily to the outside, you have a supination issue. A good indication of this is if standing barefoot, your ankle rolls to the outside. You may even have ankle pain instead of foot pain. Pronation is the opposite, where your shoe heels wear to the inside and your ankles roll to the inside.
THE GOOD FEET STORE HAS NO INSOLES THAT ADDRESS THIS! If you have supination and you buy their insoles and it builds the arch up, it aggravates your problem. You're better served by Googling those issues as you may have them and look at what's offered in products to address it. The Good Feet Store employee may even argue about your issue with you. Stick to your guns, they likely have no idea what supination or pronation is.
Note also that if you purchase from The Good Feet Store, your receipt will say "ALL SALES ARE FINAL." My only saving grace was having figured out my supination problem and then confronting them about having no product to address it. Even then, they took a 30% restocking fee.
Their products may do some people some good, but folks, educate yourselves before you make a purchase from them. Also note that their products are seriously expensive for what you get. Consider what the insoles they show you likely cost to produce, and don't be afraid to try to haggle them down.
KAYSVILLE, UTAH -- I have had a life-long problem with my ankles. They roll inward -- a condition called pronation. After seeing TV ads for Good Feet Stores, I decided to try it out. I went to the store in Kaysville, Utah. A very pleasant young lady made an impression of my feet using an inkpad. As she worked to "diagnose" my problem, I asked what kind of training she had for the job. She replied that "It was mostly on-the-job," and she actually had no professional training.
She finished the footprints and then recommended arch supports. There were two grades to choose from. A LIFETIME guarantee, for $1000. For that price, supports would be replaced for 50% discount if they wore out. The second level was a 30-day guarantee for about $350. Replacement after 30 days would not have a discount.
She was honest, however, and told me there would be no refund if I was not satisfied. However, they would give in-store credit if I was not satisfied. I could use the credit to buy some of their New Balance Shoes. I was dumb enough to pay for the 30-day job. It took only a few hours to realize I had made a BIG mistake. I did return and used my "credit" to purchase a nice pair of shoes for me and another pair for my daughter.
Later, I paid a visit to a podiatrist. He told me my problem was NOT my arches. I needed only moderate arch support, which I could get by going to Walmart and using one of Dr. Scholl's machines. What I really needed was an ANKLE BRACE. My health insurance covered all but a $40 co-pay for the doctor and $35 for the brace.
The doctor also advised that it looked like I would need a brace only on my right ankle. He suggested I try only one of the braces and see what happened. He was right. I now wear a brace only on my right ankle and Dr. Scholl's insole number 410 ($45). I failed to check reviews before visiting the Good Feet Fraud Store. The moral of the story: Do your homework!
BROOKFIELD, COLORADO -- Buyer beware -- you cannot get any type of refund from this company. I was in so much pain. After seeing the commercial, I hobbled into the store looking for relief and they sold me the farm... it took me 2 credit cards just to be able to pay them over $1,000 for the arch support system and shoes. I didn't have my reading glasses with me so when the salesman told me where to sign he never mentioned the strict no refund policy.
After wearing the supports for 3 days I realized what a bad decision I made. My condition just got worse and worse. I found an orthopedic surgeon to examine me, I have chronic planters fasciitis, one of the worst cases he has seen. My foot is in an air boot now trying to get the swelling to reduce before I have surgery.
I took a letter from my doctor to the store, explained everything and the sales woman was incredibly rude. She told me I signed their agreement and there would be no refunds, only store credit. I explained that I can't use anything that they sell but she just made me feel old and stupid. I am humiliated for falling for these types of sales practices. I was so desperate for relief and I made a really bad decision. There is no excuse for treating customers this way. Please be careful before you shop at this store.
MERIDIAN, IDAHO -- I went in because I wanted to see if they had something to help with my Achilles tendinitis. The salesman assured me that their arch support system would alleviate my problem. He fitted me with a pair of arch supports and I asked him "How much?." "$329," he said. He didn't tell me I needed two more pairs and that I'd be spending over $1000. I followed the recommended schedule and now, after 30 days, my condition is worse. I'm out $1046.22 and need to have surgery to repair my Achilles which will probably cost me $40K. These guys use sleazy sales tactics and the product is nowhere near worth that much. Don't go here if you don't want to be ripped off!
TUKWILA, WASHINGTON -- I spend 8 hours a day on my feet in garden/nursery field. I went to Good Feet to get some relief from foot pain. Their sales tactics are really good. They have you convinced that their inserts are the answer you've been looking for. NOT. After several days, my knees started hurting. I talked to sports medicine doctor and he told me to take them back. They are cheap plastic and will do more harm than good.
I tried to return them and they said no returns. They did not offer me a new fit. I told them I wasn't leaving until I got my money back. At this point, it has been escalated to corporate. I'm not convinced I will ever hear back. I will try returning to store again in a week. Stay far away from this place. Go to your doctor and get custom orthopedics.
POLARIS COLUMBUS, OHIO -- Husband spent about $500.00 for 2 sets of insoles and a pair of athletic shoes, with very little wear. One shoe started making a clicking sound with every step he took... which led me to believe steel plate in bottom was broken. Returned them to the store for some sort of credit, but to no avail. Salesman even admitted they were having a problem with the shoes. They offered absolutely NO help, not even partial credit of any sort... wanted to sell him another pair of shoes for $180.00.
Their customer service is horrible...desperate people in pain seek any sort of help, just as my husband... if you have a foot problem see a podiatrist. Insoles DO NOT correct the problem... hope by posting this, others don't make the same expensive mistake we did. But do yourself a huge favor and don't buy from Good Feet Stores.
WOODLANDS, TEXAS -- I fell for the sales lines. I take responsibility for not researching the company. They convinced me my feet would never feel better and a lifetime warranty. Well, my feet hurt more than ever. When I went to return them, they offered me a new fit. Of course they didn't work either. When I went back a third time (45-minute drive), they offered me another fitting... I was done but they "could not", would not, give me my money back.
I have a $1,110 store credit that I can use to buy shoes from them. After selecting shoes for all of my friends and family to use the credit, they continually fail to return my calls. I made another trip over there and got more empty promises. More promises they didn't honor. They are all nice, smooth sales staff who do not honor their words. If your feet hurt, go somewhere else. This is an expensive waste of time and a lot of money.
ALBANY, NEW YORK -- The people in the store were very nice and seemed knowledgeable regarding their product. But all that seems to be done is to take an impression of your feet and supposedly go into another part of the store to go over the results. My husband has an artificial knee and hip. He is in considerable pain when walking. I suggested we go to the Good Feet Store to see if they had anything that would help him. The salesperson came out with a hard piece of plastic shaped supposedly bent to the shape of his feet. We even bought sneakers. The whole bill was almost seven hundred dollars. I feel we were ripped off because his pain became worst while he wore them.
Seeing all the commercials on TV praising how they felt after using the inserts I think the whole thing is a sham. If we were to do something I would go to a podiatrist. I have told everyone I know who are thinking going to the Good Feet Store not to. It was like throwing money down the drain.