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Good Feet Arch Supports
StarStarStarStarStarBy -
Rating: 5/51

TEXAS -- I bought my Good Feet Arch Supports while on a cruise. I tried them on and walked around in them. I could tell a difference right away. Prior to getting my arch supports I was having leg pain, hip pains, back pains. I couldn't sit or walk for long period of time. I was miserable. The first two days on cruise I was having a hard time doing lots of walking, but once I bought arch supports I felt the pain melt away. I was told it took time to adjust to arch supports, he said if they hurt take them out for an hour then put back in until my feet adjusted to them, I never had to do that. That was the best investment I ever made.

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Terrible Experience
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TACOMA, WASHINGTON -- This is the first time I have ever posted a review for a company. If it were possible to give them 0 stars ~ I would do so. I bought 2 pairs of insoles and left the store. Then reconsidered buying 2 pairs, went back to the store to return one unworn pair and was advised there are no returns.

Literally, as soon as you walk out of the store with the product, you can only exchange for a different pair. The insoles are in the same box, inside the same bag and have never been worn. The sales person immediately changed from polite to one of the most rude individuals I have ever encountered. This is a terrible way to conduct business Go online and you can literally buy the same insoles for about 1/3 of the cost. I would never shop here nor ever refer anyone to them. Interesting how every review of this store has only 1 star...

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Found Out About Hidden Charges
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

COLORADO SPRINGS, COLORADO -- I went to Good Feet store to find a solution for my plantar fasciitis. I was told with the lifetime contract I could trade out my supports as often as I needed and have a greater number to choose from. I have been going for well over a year. Traded out several times until I found the insole that seemed to work (after dealing with the pain for over a year). Went in today to switch to a fitness insole and was told it would cost me $22. Never, before today was I told it would cost me $22 to trade out! I was lead to believe that after the $300 lifetime contract, there were no additional charges. I would NOT RECOMMEND Good Feet contracts unless it is totally explained to you.

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Was told different things every time I entered this store...con job big time.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TIGARD . OR. 97223, OREGON -- I made an appointment with **... She never told me that their program in order to work I would need 2 or more different arch supports.. Sold me pair of $150.00 athletic shoes which I did not know were mens shoes until I got home and looked at the box that said men and a pair of arch supports... I later found out that she put me into men shoes because she did not have any women shoes in the store at that time and never told me... And I started noticing how wide these shoes were and my problem that had with supinating out was getting worse because men shoes were too wide...

I had a pair of Good Feet arch supports from years ago that I only wore a few weeks and they were too short for me and the store that sold them to me went out of business. They were new and the Tigard store gave me a discount of $59.99 off of my new supports and took the old supports.... then within a week I was hurting on the top bones of my of feet so bad I could not step down on them and in week the shoes were coming apart.. All of the lining was pulling out.. I explained to ** at the time I purchased these new supports that I had a very new knee replacement and would these supports hurt the healing of my knee.. "Oh no." she said.."it will help."

A month went through suffering and I then got the manager on the phone of the Tigard Oregon store and told him what was wrong... He told me to come in and they would put me into a different support... I went into the store and a man called ** sat me down.. And proceeded to be as rude as I have ever experienced... He informed me that I would need more than one support to even make this program work. And I was never told that. And then I was told that these supports do not work with athletic shoes.... First time I had been told that... When I was sold the wrong kind of shoe???

I told him the shoes were faulty and I was sold a man's shoe and he argued with me that they were women shoes and I told him I am sorry that I left the box at home but if I came back to get a return these shoes I will bring the box to prove to him... He told me that there is no returns and would have to pick out another shoe. He proceeded to measure my foot and he said 10 .5 and I told him to let me stand up and measure with my weight on the unit he will see I wear an 11... And he pushed on me and told me to sit down and let him do his job... so rude..

I wanted to throw his stuff at him and leave but I knew they were not going to give me my money back and I as forced to stay and put up with this rudeness.... They ordered me a new shoe and put me into a different longer Good Feet support.. That was so long that the support arch sat very close to the center of the foot.. not at all where the arch is.. the more I thought of the abuse I called and made an appointment with the store manager.. (mind you this guy was new and would not honor and return and would not give me back my own supports that I traded in or even the money for them that they discounted me on the whole buy.

So gave me a credit on my debit because the shoes were defected. And forced me to take the support money on a gift card that would force me to spend my money in there store... minus the $59.00 that they gave me as a discount for my own supports that I came into the store with, I did not get the $59.99 for my own supports or the supports.....

I took in a letter from my doctor stating that this was not the time for me to be wearing hard core supports with the fact that my knee replacement surgery was so new and the knee was not healing correct and they possible might reopen the knee and or put me into a leg brace..

And the doctor and, the physical therapist both stated in a not to Good Feet that I should not be trying any other than what the doctor puts me in for fear of making my leg heal wrong.... When the leg was already not healing even.. I filled out a refund request and gave this manager the note from this surgeon and physical therapist... I told him at the end of this horrible meeting of rudeness and non complacent comments, I told him that this can't be legal that they would ignore the fact that if I keep these supports it could injury the quality of my healing correctly... and I think maybe I might just call the attorney general.

Then this rude rude man told me that if I continued to give him more bad time he would just ripe up my request for a cash return and my doctors notes.. that I could just go to you know where... Be all moral standards the couldn't care less about the way my leg would heal and the fact that if the leg does not heal right I will never be able to walk correctly... These people are abusive and rude and need to learn the meaning of good business tactics.. professionalism... and integrity.. These people are parasites even the other people who work in there lie and are rude.

There has to be times that giving a person back their money and letting them go when it comes down to their health and well being.... It is a shame that hanging on to that money means so much to them.. By the time I am through they might have not lost my money but they will reap the harvest of there bad deeds..

I own a Beauty Shop that serves 400 people month... business runs on word of mouth... Good Feet already has a rating of 2.. Let me see what I can do to help them lower this.. I am a 75 year old who has leukemia and all of that did not matter. Keep the mighty dollar Good Feet. I will be contacting the Better Business Bureau. The attorney general and the television station fraud and consumer department.. you can all look forward to being on television.

The manager of Good Feet at Tigard Oregon told me that it did not make any difference what my surgeon, who graduated when he was 27.. top of his class at Stanford had to say he had been in this business a long time and he knew more than my surgeon... Now you can all laugh because this has got to be the biggest and longest and most pathetic complaint of any company that I have ever experienced.. Never in my 75 years have I ever ran into such mongers...

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Love These Arch Supports
StarStarStarStarStarBy -
Rating: 5/51

CINCINNATI, OHIO -- Around 2004 or 2005 at the ripe old age of 23, I started having issues when I woke up in the morning. I wouldn't be able to stand up straight and walk normally with being hunched over like an old lady. When I talked to my doc about the issue, he said I had plantar fasciitis and some extremely flat feet and if I didn't do something about now, the heel spurs I was developing were going to start causing some more problems. He recommended getting some orthotic inserts. So the only place in town that offers these types of products was the Good Feet Store.

I was initially somewhat leery. The cost seemed out of reach, $565 for the best set of 3 different types, until I was able to finance on a no-interest for 6 months Care Credit card. It seemed overwhelming to me that I needed three different styles and had to go through this process for about 2 weeks of wearing them for so many hours and all that jazz. And their "fitting process" consisted of me walking across a type of carbon copy paper thing to see where feet were actually touching. It definitely confirmed that my doc was right, my feet are super flat.

I thought I would be fitted and then come back a week later or something, like other folks, but that wasn't the case. Sure they went into a storeroom and grabbed a set that would work for my feet and told me to give them a whirl and if they didn't work out, then to bring them back and they would see about something more or less aggressive as the case may be. I was working in a warehouse, third shift, on my feet on concrete for 8 to 12 hrs a night, I NEEDED THIS ASAP. So I took the plunge.

Here I am, 13 years later, and it was the best investment I ever made for my feet to date. I'm going in this afternoon to trade in my Honeycomb inserts for a new set. They do tend to flatten over time and since I keep these puppies in my work boots all the time, I definitely get my money's worth all the live long day. Trading them in only costs another $20 for a shipping fee and I only do that once every 2 to 3 years. I have enough physical issues that keep me from being in the best shape of my life, but my feet are NOT one of them.

It sucks to see that so many people didn't find the value in this product or were turned off by the sales folks or maybe the sales person just wasn't as knowledgeable as they should have been. But in my case, they have done wonders for me. I don't have foot pain and extreme leg cramping when I wear them. I can seriously walk for miles in my steel toed work boots so long as I have them. My lower back has more issues than the orthotics can solve on their own but they do help me maintain a better posture while standing and walking.

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My Personal Experience
StarStarStarStarStarBy -
Rating: 5/51

CLACKAMAS, OREGON -- I recently started having pretty severe pain in my feet from plantar fasciitis. Out of pain I found myself in The Good Feet store hoping to find some relief. The sales person was very polished at his job and I recognized that I was being pulled in to an expert sales pitch. The entire in store experience felt very choreographed to me. They have a
policy of no refunds. The price tag was shocking at $1000! I asked which of the 3 inserts would be most helpful to me as I could not afford spending $1000 (each insert cost about $300). The skilled sales person insisted I need all 3 to ensure relief.

Out of my pain and desperation I went along with it. I started wearing these things and then went online to read reviews. I saw negative and positive reviews. The negative ones fueled my fear that I had once again been duped
by a salesperson that was more clever than me. I continued wearing them as instructed. They hurt my feet and feel as if 2 balls are pushing on the front of my arches. I continued wearing them anyway. Doubting that these would work. In addition to wearing these I also do exercises to stretch the tendon in my feet.

It has been about 6 weeks and my feet feel about 90% better. These things took time for my feet to adjust to them but for me they work. However, I did not need 3 inserts. I don't even wear one of them. I wear The Strengthener and The Relaxer. In the end I no longer feel I was duped and I have the relief I was seeking when I walked into their store. I am able to increase my hours at work so I can make more money so I can pay for these expensive inserts. It was worth it. For me.

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Orthotic Support
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ALLEN, TEXAS -- Went to the Good Feet store for foot pain relief (planter fasciitis). Bought a pair of orthotics, my foot pain is worse after wearing for 2 weeks. Went back to the store to return. They tell me all sales are final, they do not offer refund. Their product does not offer benefits. I am 85 years old, sadly these predators and scammers are willing prey on senior citizens.

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Biggest mistake I made, what a rip off. close all the stores
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TUSTIN, CALIFORNIA -- Stood on the paper said I had bad arches. They put the support in and gave me a one size larger shoe that slipped off when walking. Got the right size shoe that I always wore. Tried to wear for one week my feet never HURT so bad. Parked my car on top of the supports and they did not give. DR. Scholl's are a lot better and more comfortable and a lot cheaper. 300 dollars what a mistake. I should have read the reviews first.

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Shoe Inserts
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LAS VEGAS, NEVADA -- The Good Feet Store should be ashamed of themselves. There is no possible way that they should charge $350 dollars per pair of inserts and you need to buy three pairs. These pieces of plastic can't cost more than a couple of bucks to make. They know people are in pain and that people are desperate. If they sold them for $50 per pair they still would make a 5000% mark up. To the sales people selling them, resign and get an honest job.

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Excellent Product
StarStarStarStarStarBy -
Rating: 5/51

FISHERS, INDIANA -- People complain about cost but if you go to a podiatrist. I worked for an orthotic company out of Indianapolis. First you pay for your office visit with podiatrist. They measure your foot for orthotics, it's sent to manufacturing. You may have to go back 2 more times to the doctor. They will charge you. I sold to podiatrist your insole for 125.00, they would mark up to you for 600.00. So you are out over 1000.00. Good Feet is great.

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Good Feet Rating:
Star Star Empty star Empty star Empty star
2.1 out of 5, based on 222 ratings and
247 reviews & complaints.
Contact Information:
Good Feet
2270 Cosmos Ct
Carlsbad, CA 92011
800-509-4535 (ph)
www.goodfeet.com
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