TACOMA, WASHINGTON -- This is the first time I have ever posted a review for a company. If it were possible to give them 0 stars ~ I would do so. I bought 2 pairs of insoles and left the store. Then reconsidered buying 2 pairs, went back to the store to return one unworn pair and was advised there are no returns.
Literally, as soon as you walk out of the store with the product, you can only exchange for a different pair. The insoles are in the same box, inside the same bag and have never been worn. The sales person immediately changed from polite to one of the most rude individuals I have ever encountered. This is a terrible way to conduct business Go online and you can literally buy the same insoles for about 1/3 of the cost. I would never shop here nor ever refer anyone to them. Interesting how every review of this store has only 1 star...
COLORADO SPRINGS, COLORADO -- I went to Good Feet store to find a solution for my plantar fasciitis. I was told with the lifetime contract I could trade out my supports as often as I needed and have a greater number to choose from. I have been going for well over a year. Traded out several times until I found the insole that seemed to work (after dealing with the pain for over a year). Went in today to switch to a fitness insole and was told it would cost me $22. Never, before today was I told it would cost me $22 to trade out! I was lead to believe that after the $300 lifetime contract, there were no additional charges. I would NOT RECOMMEND Good Feet contracts unless it is totally explained to you.
FARMINGTON, UTAH -- I have terrible pain in my left heel. My family physician recommended I go to Good Feet. I did. Worst thing I could have done. Thanks for nothing doc. I will freely admit that I got sucked into their sales pitch. That coupled with my doc's recommendation left me feeling confident that their product would cure me. They “custom fitted” me and did a few hokey tests to prove the validity of their claims and to my embarrassment I drank the purple kool aid. It didn't help that the sales associate was disabled and I felt bad for him.
I'm not trying to sound like a jerk, but his disability tugged at my heart and absolutely had an effect on my decision. So, sucked into their spiel. I walked out with 3 sets of inserts and $1200.00 poorer. Now, if the damn things had worked this wouldn't be getting written and I'd be a happy lad. But they didn't. The “strengtheners” which I wore EXACTLY as prescribed caused me so much pain that after 3 weeks. I just couldn't do it anymore. So I went to the “maintainers”. No good either. Then I tried the “relaxers”. Nope.
I stopped using all their ** products and now the toes on my left foot are numb. ALL THE TIME. In addition, regardless of which shoe I wear I get the sensation on my left foot that my socks are bunching behind my toes or that there is something in my shoe. These problems ABSOLUTELY did not exist before and my heel pain is worse. THIS PRODUCT IS **. I requested a refund. Nope. DO NOT GET SUCKED IN.
FLOWER MOUND, TEXAS -- Bought my inserts on a cruise because I was in severe back pain. I was pretty skeptical at first but when you are in that much pain you will do anything. I had been to chiropractors my entire life. Every 6 months to a year my back would go out for a couple of weeks and then I would be ok until the next bout. Since having the inserts my back pain has stopped for almost 3 years. The inserts are a little difficult to adjust to at first which probably explains some of the bad reviews. I have bought pairs for 2 of my children and 1 employee. Have had satisfactory results with all. Thanks, Good Feet!!
ALLEN, TEXAS -- My wife and I went in since we had separate issues. 1 and a half later we get down to price. We are told it is $941... PLUS tax and you can NOT return if you feel that they are not worth a thousand dollars for the molded piece of plastic. I even told the sales representative who was there... I am not trying to tell you how to run your business but you must get HUGE push back on price EVERY single time it is discussed... He said yes. I said if they truly worked I would sell them for 400 or 500 with a money back guarantee. The cost to make the molded piece is very low. I said I would bet that the sales would more than double. Consumers would certainly spend even the 1000 dollars IF the company was as sure of their product as they claim to be. But no returns... No matter what??? No thanks!
HENDERSON, NEVADA -- My husband went to Good Feet in Henderson, Nevada. Pained way too much for supports. But, hey, if they brought him relief, they'd be worth it. Unfortunately, they didn't work. While traveling, we stopped in another Good Feet Store. They couldn't help us since they were a different franchise except to tell us my husband had the wrong size supports. Really! The lady who had waited on him in Henderson had told him she had 20 years of experience at Good Feet. Ugh.
On our way back home, we stopped at the original store and the same lady said, yes they are the wrong size. She gave him “the right size.” Not. They totally killed his ankles. So back again. Another salesperson got him yet another size and charged him. Yes another $90.00 on top of the $800 original. Way to get ripped off.
PHOENIX, ARIZONA -- My sales associate was very comprehensive in explaining everything from top to bottom. I'm being vague because I don't even want to pretend to know the jargon. Apparently, I have high arches and wearing no arch support of any kind effs your foot up. He fit me to high arch supports and I told him they hurt my foot too bad and requested a lower one. He hesitated but did so to make me happy.
Long story short, he was right and now I'm a customer for life! They also have tennis shoes and literally every necessary accessory for your foot! It's a one-stop shop! Just remember, everyone is different. Good Feet worked for me, it may not work for you. Just remember you have 30 after purchase to return them. :-)
WICHITA, KANSAS -- I have dealt with Plantar Fasciitis on and off for 10 years. My Orthopaedic specialist gave me a prescription for custom inserts, they were great, they also cost $350.00 for the left inset! So I tried Good Feet. Yes, they are uncomfortable for a few days. Yes, they are expensive ($100.00 per pair). But, I have found relief from them immediately, so they were worth the $$. As for pressure from salesperson, zero. He explained about the condition, took a pattern of my feet, went in the back for a while and brought out the insoles.
I walked in them for several minutes and they were uncomfortable on my arch, which he had told me would happen. I was told to wear them 3-4 hours a day for four days and gradually work up. My heel pain was better when I left the store. Also, the knee pain I have was better. As I have worn my shoes with the inserts, it seems my feet would tire after about two hours, so I removed them and put in the other pair. I have had relief from day 1. As with any product, they work for some, not for others... As for the high-pressure sales: isn't there a quote "Buyer beware"? If I had been pressured I would have walked out!
CARNIVAL CRUISE, CALIFORNIA -- I have been suffering from plantar fasciitis in my right foot for a few months. The pain varies but at times can be severe to the point of not being able to put any weight on my foot. The spa employee had me walk on a pad that made an ink print of both feet. Based on that, she recommended number 3 hard, plastic inserts. Whenever I use them my pain is horribly worse, especially the next day. I paid $199. Since then I have purchased special arch supports for $14.99 that have helped me greatly. These may help some people, but I greatly resent spending so much money on a product that increased my pain.
ROCHESTER, NEW YORK -- Thank god I read all the reviews before I went in for an appointment. The sales clerk was very nice, measured my feet, did an impression and I was impressed with her level of knowledge. When she came back out she came with a box... the system, exercise, maintenance and relaxation inserts. I listen to the sales pitch, walked on all three and was ready to try this until she explained the payment options... $1,200.00 for the system, with a 100% lifetime guarantee.
I asked if there was a no hassle money back guarantee on the system if after 30 days it did not work. The answer was a qualified no. For $300.00 I would have tried these as the reviews are split on whether it helps, enough to try. I don't know why the other reviews the cost was for $300 and mine was $1,200 but too expensive for a 50/50 chance they would work.