KATY, TEXAS -- As I've read through other negative reviews on Good Feet Stores, it looks like we are all in the same boat - we go there as a last resort to foot surgery. So we are desperate when we enter the establishment. And the salespeople at Good Feet Stores know we are desperate so they prey on our weakness. I've got arthritis in my feet, yet no time to take off from work for surgery and recovery. Plus I've seen people close to me have foot surgery that only snowballs into MORE corrective surgery to correct the initial foot surgery. I've had appointments with Good Feet that I had to cancel because of my schedule, but I thought hey, let's go there today.
The girl who helped me was very nice. And she did tell me about the no-return policy. It's taped over the cash register. I just had a moment of involuntary insanity, gave into the high pressure sales tactic because the inserts did make my feet feel better, and made the purchase on my HSA. Then my husband saw the charge on the account and came UNGLUED!!
So now, I'm stuck with not only a $1,634.14 product that I CANNOT return (believe me, I'm researching Texas law exhaustively and I'm screwed), but my husband of 20 years thinks I am an absolute lunatic for making this purchase. If I were to offer any advice to those considering this store anywhere in the U.S., it would be DO NOT GIVE IN TO HIGH PRESSURE SALES. Even if the salesperson appears to care about you, they don't. They just want the sale. To say I feel stupid and "taken" is an understatement.
GLENDALE, COLORADO -- I have a callous on my foot that hurts all the time I walk. Having it removed helps for a couple of weeks and then it is back...and painful. I tried the Good Feet store and was told, this will resolve your problem. I spent over $1100 and was very uneasy doing so; but the salesman told me: "Don't worry, store policy is no refunds, but see me and I will take care of you."
Well, I got no relief from the pain, and in addition, the insoles hurt all the time. Having been told I would need to get used to them, I have worn them all the time for over 45 days....no change. Ok, no problem right. Just talk to me salesman, he told me he would take care of me. But guess what? He no longer works there, and left no notes in my file.
They want me to try another pair for another 45 days; and then one more time to get it right. If it still does not work; "maybe" some store credit. I was even told; maybe 50% store credit. Are you kidding me. The pain is still there, only it has been worse for the last few weeks, and they want me to endure more. If they work for some people; that is great. But when they don't work....REFUND!!!!
OVERLAND PARK, KANSAS -- We are desperate when we go into this store. The sale was assumed the moment you sit down. After a few hokey balance and center of gravity tricks, he had me handing him my HSA card. When I heard the total I spewed profanity at him but knew I was going to leave with something. I just wish I didn't leave with everything. It is insane how much money these damn things cost! $1600. Right???
I left with 4 different inserts, 3 pads and something else.... Outside of feeling swindled, I have to say my foot is is feeling amazing but I haven't even touched two of my 4 inserts. I did feel more pain in the beginning. He compared it to the soreness after working out. Made sense to me. So after the first week of an incredibly achy foot... it started to feel better. Of course stretches and icing still needed to take place.
My biggest complaint, however, are the damn Velcro tabs needed to keep the insert in place. The tabs move, which then means you have a sticky ** mess not only on the bottom of your shoe, but the insert as well. I've already ruined the insides of one of my cheapo Target Brand flats. The soft velcro became covered with the sticky glue so it was no longer usable. Don't bother paying for their velcro tabs. You can just grab those on Amazon.
TEXAS -- I bought my Good Feet Arch Supports while on a cruise. I tried them on and walked around in them. I could tell a difference right away. Prior to getting my arch supports I was having leg pain, hip pains, back pains. I couldn't sit or walk for long period of time. I was miserable. The first two days on cruise I was having a hard time doing lots of walking, but once I bought arch supports I felt the pain melt away. I was told it took time to adjust to arch supports, he said if they hurt take them out for an hour then put back in until my feet adjusted to them, I never had to do that. That was the best investment I ever made.
TACOMA, WASHINGTON -- This is the first time I have ever posted a review for a company. If it were possible to give them 0 stars ~ I would do so. I bought 2 pairs of insoles and left the store. Then reconsidered buying 2 pairs, went back to the store to return one unworn pair and was advised there are no returns.
Literally, as soon as you walk out of the store with the product, you can only exchange for a different pair. The insoles are in the same box, inside the same bag and have never been worn. The sales person immediately changed from polite to one of the most rude individuals I have ever encountered. This is a terrible way to conduct business Go online and you can literally buy the same insoles for about 1/3 of the cost. I would never shop here nor ever refer anyone to them. Interesting how every review of this store has only 1 star...
COLORADO SPRINGS, COLORADO -- I went to Good Feet store to find a solution for my plantar fasciitis. I was told with the lifetime contract I could trade out my supports as often as I needed and have a greater number to choose from. I have been going for well over a year. Traded out several times until I found the insole that seemed to work (after dealing with the pain for over a year). Went in today to switch to a fitness insole and was told it would cost me $22. Never, before today was I told it would cost me $22 to trade out! I was lead to believe that after the $300 lifetime contract, there were no additional charges. I would NOT RECOMMEND Good Feet contracts unless it is totally explained to you.
FARMINGTON, UTAH -- I have terrible pain in my left heel. My family physician recommended I go to Good Feet. I did. Worst thing I could have done. Thanks for nothing doc. I will freely admit that I got sucked into their sales pitch. That coupled with my doc's recommendation left me feeling confident that their product would cure me. They “custom fitted” me and did a few hokey tests to prove the validity of their claims and to my embarrassment I drank the purple kool aid. It didn't help that the sales associate was disabled and I felt bad for him.
I'm not trying to sound like a jerk, but his disability tugged at my heart and absolutely had an effect on my decision. So, sucked into their spiel. I walked out with 3 sets of inserts and $1200.00 poorer. Now, if the damn things had worked this wouldn't be getting written and I'd be a happy lad. But they didn't. The “strengtheners” which I wore EXACTLY as prescribed caused me so much pain that after 3 weeks. I just couldn't do it anymore. So I went to the “maintainers”. No good either. Then I tried the “relaxers”. Nope.
I stopped using all their ** products and now the toes on my left foot are numb. ALL THE TIME. In addition, regardless of which shoe I wear I get the sensation on my left foot that my socks are bunching behind my toes or that there is something in my shoe. These problems ABSOLUTELY did not exist before and my heel pain is worse. THIS PRODUCT IS **. I requested a refund. Nope. DO NOT GET SUCKED IN.
FLOWER MOUND, TEXAS -- Bought my inserts on a cruise because I was in severe back pain. I was pretty skeptical at first but when you are in that much pain you will do anything. I had been to chiropractors my entire life. Every 6 months to a year my back would go out for a couple of weeks and then I would be ok until the next bout. Since having the inserts my back pain has stopped for almost 3 years. The inserts are a little difficult to adjust to at first which probably explains some of the bad reviews. I have bought pairs for 2 of my children and 1 employee. Have had satisfactory results with all. Thanks, Good Feet!!
ALLEN, TEXAS -- My wife and I went in since we had separate issues. 1 and a half later we get down to price. We are told it is $941... PLUS tax and you can NOT return if you feel that they are not worth a thousand dollars for the molded piece of plastic. I even told the sales representative who was there... I am not trying to tell you how to run your business but you must get HUGE push back on price EVERY single time it is discussed... He said yes. I said if they truly worked I would sell them for 400 or 500 with a money back guarantee. The cost to make the molded piece is very low. I said I would bet that the sales would more than double. Consumers would certainly spend even the 1000 dollars IF the company was as sure of their product as they claim to be. But no returns... No matter what??? No thanks!
HENDERSON, NEVADA -- My husband went to Good Feet in Henderson, Nevada. Pained way too much for supports. But, hey, if they brought him relief, they'd be worth it. Unfortunately, they didn't work. While traveling, we stopped in another Good Feet Store. They couldn't help us since they were a different franchise except to tell us my husband had the wrong size supports. Really! The lady who had waited on him in Henderson had told him she had 20 years of experience at Good Feet. Ugh.
On our way back home, we stopped at the original store and the same lady said, yes they are the wrong size. She gave him “the right size.” Not. They totally killed his ankles. So back again. Another salesperson got him yet another size and charged him. Yes another $90.00 on top of the $800 original. Way to get ripped off.