CINCINNATI, OHIO -- Around 2004 or 2005 at the ripe old age of 23, I started having issues when I woke up in the morning. I wouldn't be able to stand up straight and walk normally with being hunched over like an old lady. When I talked to my doc about the issue, he said I had plantar fasciitis and some extremely flat feet and if I didn't do something about now, the heel spurs I was developing were going to start causing some more problems. He recommended getting some orthotic inserts. So the only place in town that offers these types of products was the Good Feet Store.
I was initially somewhat leery. The cost seemed out of reach, $565 for the best set of 3 different types, until I was able to finance on a no-interest for 6 months Care Credit card. It seemed overwhelming to me that I needed three different styles and had to go through this process for about 2 weeks of wearing them for so many hours and all that jazz. And their "fitting process" consisted of me walking across a type of carbon copy paper thing to see where feet were actually touching. It definitely confirmed that my doc was right, my feet are super flat.
I thought I would be fitted and then come back a week later or something, like other folks, but that wasn't the case. Sure they went into a storeroom and grabbed a set that would work for my feet and told me to give them a whirl and if they didn't work out, then to bring them back and they would see about something more or less aggressive as the case may be. I was working in a warehouse, third shift, on my feet on concrete for 8 to 12 hrs a night, I NEEDED THIS ASAP. So I took the plunge.
Here I am, 13 years later, and it was the best investment I ever made for my feet to date. I'm going in this afternoon to trade in my Honeycomb inserts for a new set. They do tend to flatten over time and since I keep these puppies in my work boots all the time, I definitely get my money's worth all the live long day. Trading them in only costs another $20 for a shipping fee and I only do that once every 2 to 3 years. I have enough physical issues that keep me from being in the best shape of my life, but my feet are NOT one of them.
It sucks to see that so many people didn't find the value in this product or were turned off by the sales folks or maybe the sales person just wasn't as knowledgeable as they should have been. But in my case, they have done wonders for me. I don't have foot pain and extreme leg cramping when I wear them. I can seriously walk for miles in my steel toed work boots so long as I have them. My lower back has more issues than the orthotics can solve on their own but they do help me maintain a better posture while standing and walking.
PORTLAND, WASHINGTON -- I tried the Good Feet inserts about 5 months ago. I was desperate and those commercials they run kept running through my brain. I tried the inserts for $700 and they did not work. I was unable to wear the "Strengtheners" for more than 5 hours and the Maintainers didn't do much. I followed the guide to wearing these inserts exactly and even went back to the store for help/guidance. They did attempt to swap out the "Strengtheners" with a different size but it never worked. The sales guy acted as though I really didn't try so I showed him a log of the hours I spent wearing these things. He was generally not sincere.
In short, these made things much worse for me. I had to go see a foot doctor only to be lectured about buying these inserts. So the end result was returning these for store credit. I ended up getting a gift card with $700 on it. I did buy some shoes but frankly, their selection is weak. Things to consider: 1) I'm sure these might work for you. I don't believe the football player in the commercial saying he could have gotten another ring if he had these. Pro players get the absolute best treatment. I'm sure it's a paid endorsement.
2) They like to have people use their foot massage while they get your inserts from the back. Don't do this. The foot massage does feel great but it masks the use of the insert they have you try on. Meaning you think the insert is making things better when really it's the foot massage after effect. Good Feet should actually sell the foot massage unit. I feel using the foot massage is where I made the mistake, so don't do it.
3) There's no cash return. I knew this so I can't really complain but it sure stinks. Having $700 store credit at a place like this isn't exciting in the least bit. 4) The cost. They initially wanted me to spend $1K on a set of three. Why? The margins on these are probably around 10,0000%. This is not a simple cheap investment for the average joe (like me). Other: I ended up getting inserts for $59 which solved my issue. Customer Service - not great. I call them to ask about shoes and they put me on hold.
Then someone from an entirely different store 40 miles away picks up. What? I rarely get a callback and I'm nice to them! Summary: There are other solutions on the market that cure feet issues and a much lower price. In addition, if you review eBay, these inserts seem to show up a lot for resale. Hmmmm I wonder why??? Best of luck.
COLORADO SPRINGS, COLORADO -- I went to Good Feet store to find a solution for my plantar fasciitis. I was told with the lifetime contract I could trade out my supports as often as I needed and have a greater number to choose from. I have been going for well over a year. Traded out several times until I found the insole that seemed to work (after dealing with the pain for over a year). Went in today to switch to a fitness insole and was told it would cost me $22. Never, before today was I told it would cost me $22 to trade out! I was lead to believe that after the $300 lifetime contract, there were no additional charges. I would NOT RECOMMEND Good Feet contracts unless it is totally explained to you.
FARMINGTON, UTAH -- I have terrible pain in my left heel. My family physician recommended I go to Good Feet. I did. Worst thing I could have done. Thanks for nothing doc. I will freely admit that I got sucked into their sales pitch. That coupled with my doc's recommendation left me feeling confident that their product would cure me. They “custom fitted” me and did a few hokey tests to prove the validity of their claims and to my embarrassment I drank the purple kool aid. It didn't help that the sales associate was disabled and I felt bad for him.
I'm not trying to sound like a jerk, but his disability tugged at my heart and absolutely had an effect on my decision. So, sucked into their spiel. I walked out with 3 sets of inserts and $1200.00 poorer. Now, if the damn things had worked this wouldn't be getting written and I'd be a happy lad. But they didn't. The “strengtheners” which I wore EXACTLY as prescribed caused me so much pain that after 3 weeks. I just couldn't do it anymore. So I went to the “maintainers”. No good either. Then I tried the “relaxers”. Nope.
I stopped using all their ** products and now the toes on my left foot are numb. ALL THE TIME. In addition, regardless of which shoe I wear I get the sensation on my left foot that my socks are bunching behind my toes or that there is something in my shoe. These problems ABSOLUTELY did not exist before and my heel pain is worse. THIS PRODUCT IS **. I requested a refund. Nope. DO NOT GET SUCKED IN.
FLOWER MOUND, TEXAS -- Bought my inserts on a cruise because I was in severe back pain. I was pretty skeptical at first but when you are in that much pain you will do anything. I had been to chiropractors my entire life. Every 6 months to a year my back would go out for a couple of weeks and then I would be ok until the next bout. Since having the inserts my back pain has stopped for almost 3 years. The inserts are a little difficult to adjust to at first which probably explains some of the bad reviews. I have bought pairs for 2 of my children and 1 employee. Have had satisfactory results with all. Thanks, Good Feet!!
ALLEN, TEXAS -- My wife and I went in since we had separate issues. 1 and a half later we get down to price. We are told it is $941... PLUS tax and you can NOT return if you feel that they are not worth a thousand dollars for the molded piece of plastic. I even told the sales representative who was there... I am not trying to tell you how to run your business but you must get HUGE push back on price EVERY single time it is discussed... He said yes. I said if they truly worked I would sell them for 400 or 500 with a money back guarantee. The cost to make the molded piece is very low. I said I would bet that the sales would more than double. Consumers would certainly spend even the 1000 dollars IF the company was as sure of their product as they claim to be. But no returns... No matter what??? No thanks!
HENDERSON, NEVADA -- My husband went to Good Feet in Henderson, Nevada. Pained way too much for supports. But, hey, if they brought him relief, they'd be worth it. Unfortunately, they didn't work. While traveling, we stopped in another Good Feet Store. They couldn't help us since they were a different franchise except to tell us my husband had the wrong size supports. Really! The lady who had waited on him in Henderson had told him she had 20 years of experience at Good Feet. Ugh.
On our way back home, we stopped at the original store and the same lady said, yes they are the wrong size. She gave him “the right size.” Not. They totally killed his ankles. So back again. Another salesperson got him yet another size and charged him. Yes another $90.00 on top of the $800 original. Way to get ripped off.
PHOENIX, ARIZONA -- My sales associate was very comprehensive in explaining everything from top to bottom. I'm being vague because I don't even want to pretend to know the jargon. Apparently, I have high arches and wearing no arch support of any kind effs your foot up. He fit me to high arch supports and I told him they hurt my foot too bad and requested a lower one. He hesitated but did so to make me happy.
Long story short, he was right and now I'm a customer for life! They also have tennis shoes and literally every necessary accessory for your foot! It's a one-stop shop! Just remember, everyone is different. Good Feet worked for me, it may not work for you. Just remember you have 30 after purchase to return them. :-)
WICHITA, KANSAS -- I have dealt with Plantar Fasciitis on and off for 10 years. My Orthopaedic specialist gave me a prescription for custom inserts, they were great, they also cost $350.00 for the left inset! So I tried Good Feet. Yes, they are uncomfortable for a few days. Yes, they are expensive ($100.00 per pair). But, I have found relief from them immediately, so they were worth the $$. As for pressure from salesperson, zero. He explained about the condition, took a pattern of my feet, went in the back for a while and brought out the insoles.
I walked in them for several minutes and they were uncomfortable on my arch, which he had told me would happen. I was told to wear them 3-4 hours a day for four days and gradually work up. My heel pain was better when I left the store. Also, the knee pain I have was better. As I have worn my shoes with the inserts, it seems my feet would tire after about two hours, so I removed them and put in the other pair. I have had relief from day 1. As with any product, they work for some, not for others... As for the high-pressure sales: isn't there a quote "Buyer beware"? If I had been pressured I would have walked out!
CARNIVAL CRUISE, CALIFORNIA -- I have been suffering from plantar fasciitis in my right foot for a few months. The pain varies but at times can be severe to the point of not being able to put any weight on my foot. The spa employee had me walk on a pad that made an ink print of both feet. Based on that, she recommended number 3 hard, plastic inserts. Whenever I use them my pain is horribly worse, especially the next day. I paid $199. Since then I have purchased special arch supports for $14.99 that have helped me greatly. These may help some people, but I greatly resent spending so much money on a product that increased my pain.