SARASOTA, FLORIDA -- Our first clue should have been "no exchanges, no refunds, no returns", posted in the store and stamped on your receipt. My husband was in so much back pain that he would try anything. It seemed like a stretch that this would work but I guess I didn't have the heart to tell him it seemed dumb to me that this could actually help. The salesperson did her sales pitch and was sure these inserts would help. She brought out three inserts and said you need to change from one insert to the other each day three times a day. She said the inserts were $300. When my husband said he would not be taking his shoes off and on and changing inserts three times a day she said he could get one insert and that would help.
Ok, so if the inserts are $300, one insert would be $100. No way, each insert is $300. So then he has to buy a pair of sneakers there. She measured his foot. I told her that he needs a wide sneaker. She said he has been wearing the wrong size shoe the whole 50 years that we have been married. After trying several sneakers she decided that he needed a wide sneaker. After bringing out several sneakers that were $150 and he would not buy because he did not like the color, she somehow went in the back and found a color that he had been asking for that cost $100. Then they take out the insole and put their insole in its place and charge you another $10. I could have bought the same thing online for $70. He left the store with a pair of sneakers that cost $450 and were a half size too big.
Long story short, he had a cyst on his spinal cord that had to be surgically removed and he is no longer in pain. He also has a $450 pair of sneakers that are useless. These people take advantage of people who are in pain and rip them off. Stay away from this store and their dishonest practices.
NEWPORT NEWS, VIRGINIA -- I had been having severe feet pain and tried a lot if different things. I called the Good Feet people. Ask what they could do for me. Said they could definitely help. Said they had people walk in with crutches and out without them. I went to the store. They act like they are doctors make you do imprint of foot and tell you how much their inserts will help and lead you to believe there are 400 when actually they are 1200. At no time are you told no refund. Most stores say to you before you make purchase. All sales are final. They do not.
After 2 days of wearing arches my feet were in so much pain I could not walk. When I got home from work I went to the doctor and I have bone spurs in both heels. Said my feet were on fire. Gave me shots in both feet and prescription shoes. I notified the Good Feet store 4 days after purchase. Told them these arches did not help me and I wanted a refund. They said they were sorry and someone from corporate would reach out to me. No one did.
Finally went back to store and once again they played doctor and talked me into actually putting their arches under my shoe arch and that does not work either. I think they need to be honest at beginning. Tell them price refund policy and they should not act like they are doctors. I want a refund and will not give up. I do not feel I should be treated like I'm stupid by these people and do not want to deal with them I'm going to mail the product back and gave it signed for and if I do not get refund I will go further. I have medical proof from a doctor that they did not know and still do not know how to treat my feet.
AUSTIN, TEXAS -- I'll just tell you what happened and let you draw your own conclusions. When I arrived the sales representative had me do a balance test by standing straight up in my stocking feet with my hands clasped, palms up behind my back, and he pushed down on my hands while I resisted the push. This made me lose my balance, and I stumbled backward. This, he said, showed that "your alignment is off." Then he had me stand on a couple of inserts and we repeated the process. This time no matter how hard he pushed I didn't lose my balance. The arch supports had fixed my alignment problem!
But I know enough physics to suspect there was something fishy about that demonstration. I asked him to do it again, and this time I thought I felt a slight backward angle to the pushing when I wasn't standing on the inserts. It could be my imagination, though -- if that's what I suspected was happening then maybe my mind convinced me that it was.
So when I got home I asked my wife to help me repeat the process. She pushed straight down on my hands as hard as she could, but she couldn't reproduce my alignment problem. Then I tried it on her -- when I pushed straight down on her hands she had no alignment problem, but if I pushed ever so slightly backward while I was pushing down, she lost her balance backward just as I had in the store. Before being told about the backward angle to the pushing she didn't notice it, but when we repeated the exercise she said she could just barely feel the backward angle.
Then we repeated the test more objectively by clasping my hands behind my back and having my wife hang a 50 lb weight from my hands. Once again I had no alignment problem. The only time my alignment was off was when the salesman was doing the balance test in the store and I wasn't standing on the inserts. Those results could not be reproduced at home without resorting to trickery. I suggest that before you buy expensive inserts, you get a second opinion on whether "your alignment is off." Repeat the balance test with someone you trust and see if you get the same results.
I got a pair of the Endurastep insoles while on a cruise in Australia for $250AU. I honestly don't know how you people in the US ended up paying $1100-1600 for them, even if it was for 3 pairs. At any rate, I attended a "seminar" on posture and it turned out to be a sales pitch for these insoles. The presenter told us that they were much less expensive and more effective than orthopedic insoles which cost $800+. I've always had a problem with leaning back too far and having sore feet after a lot of walking, so I decided to pick up a pair.
I must say that I was impressed with the insoles as they reduced and even eliminated the pain in my feet over the rest of the cruise (I bought them on day 2 of a 10 day cruise). They worked extremely well on my dress shoes which always used to leave me with painful feet. They also worked quite well in my Sketchers. My only complaint is that they don't work so well when just standing instead of walking. My back bends backwards again and I start to feel uncomfortable. Other than that, I'm happy with the insoles.
I bumped into a few of the attendees on the cruise a few days later and they all said they were doing quite well with them. One lady had constant problems with her feet that not even her orthopedic doctor couldn't resolve, but she was enjoying the Endurasteps. Another lady had a minor issue and she had been looking around for the presenter but couldn't find him. I probably should've suggested that she look for the next "seminar" in the cruise daily schedules. :P
At any rate, this is a pretty good option, especially for people who have nowhere else to turn. I would suggest that you don't pay any more than what they advertise on their website (currently $199US per pair); if you're paying into the thousands, then you're definitely getting ripped off.
SARASOTA, FLORIDA -- I decided to visit this store because of Plantar Fasciitis in my left foot. After a "balance test" the salesperson recommended three inserts which, according to him, would definitely alleviate the pain. The cost $399.00/each insole. Of course, my shoes I was wearing were "wrong" and he recommended a pair of not very appealing sneakers at a cost of another $155.00 after discount. Total cost, after discounts: $1,352.85. Incidentally I also received free of charge a pair of socks so small that they could only fit half the length of my feet. The salesperson insisted that the socks eventually "would stretch"!!!
I was able to wear the insoles for no more than 5 days; the pain got so much worse that I had to discontinue their use. I was going to return the purchased items until I read the store policy: NO REFUNDS. Now I understand how this company can afford paying the exorbitant costs of TV ads. My strong advice: Stay Away from The Good Feet Stores.
EL PASO, TEXAS -- I did not read reviews before I visited the store and was sucked by this company. First of all when you come in, the set up gives you the idea that the Good Feet system is approximately $400.00. That is not the case, the system consist of three steps and each is $400.00. So you will spend $1200.00 for the entire system.
They then tell you that they have a lifetime guarantee so you feel like "Ok, I can get them replaced," except that there is a $20.00 handling fee to replace a piece of plastic that I can assure you could not cost them more than $5.00. They say that you cannot return these because of sanitary reasons but if you can return shoes to a store if they hurt your feet or are uncomfortable in any way then why can you not return these plastic supports. Please walk out of the store and think twice before returning to get these supports.
JACKSONVILLE, FLORIDA -- Recently I visited the Good Feet Store just to get an idea of what they have to offer. I was a teacher, on my feet all day, and my feet hurt constantly. I have worn Strutz for many years, which I found by accident in the As Seen on TV section at Walgreens. They're also sold at WalMart in the pharmacy section of the store. When I have these on, my feet do not hurt. But hoping for something that cannot be seen wearing flip flops and sandals, I visited the Good Feet Store. The salesperson was nice and went thru the whole sales pitch, measuring my feet, telling me their product would definitely cure my plantar fasciitis problem, and having me try the 3 recommended inserts. Then she told me the price: over $1300. YIKES!!!
I told her I needed to think about it and talk to my spouse. She suggested I call on the phone. I said I needed to go home and discuss it. Then she said that most people leave and don't come back. I can see why! If their products work well, they should be reasonably priced, then word of mouth would have that place flooded with customers!!
And now I've read the reviews. I'm so very thankful I didn't cave to the high pressure sales pitch - complete with buying them on "no interest" credit for "only $150 per month for 12 months." (Which, by the way, comes out to $1800...WHAT???) And my question is....as I read the more recent reviews, some people got the 3 inserts for MUCH MUCH less than the $1300+ amount I was given. What's up with that? I think I'll visit my podiatrist or just keep wearing my Strutz and save my money!
ALLEN, TEXAS -- Went to the Good Feet store for foot pain relief (planter fasciitis). Bought a pair of orthotics, my foot pain is worse after wearing for 2 weeks. Went back to the store to return. They tell me all sales are final, they do not offer refund. Their product does not offer benefits. I am 85 years old, sadly these predators and scammers are willing prey on senior citizens.
CINCINNATI, OHIO -- Around 2004 or 2005 at the ripe old age of 23, I started having issues when I woke up in the morning. I wouldn't be able to stand up straight and walk normally with being hunched over like an old lady. When I talked to my doc about the issue, he said I had plantar fasciitis and some extremely flat feet and if I didn't do something about now, the heel spurs I was developing were going to start causing some more problems. He recommended getting some orthotic inserts. So the only place in town that offers these types of products was the Good Feet Store.
I was initially somewhat leery. The cost seemed out of reach, $565 for the best set of 3 different types, until I was able to finance on a no-interest for 6 months Care Credit card. It seemed overwhelming to me that I needed three different styles and had to go through this process for about 2 weeks of wearing them for so many hours and all that jazz. And their "fitting process" consisted of me walking across a type of carbon copy paper thing to see where feet were actually touching. It definitely confirmed that my doc was right, my feet are super flat.
I thought I would be fitted and then come back a week later or something, like other folks, but that wasn't the case. Sure they went into a storeroom and grabbed a set that would work for my feet and told me to give them a whirl and if they didn't work out, then to bring them back and they would see about something more or less aggressive as the case may be. I was working in a warehouse, third shift, on my feet on concrete for 8 to 12 hrs a night, I NEEDED THIS ASAP. So I took the plunge.
Here I am, 13 years later, and it was the best investment I ever made for my feet to date. I'm going in this afternoon to trade in my Honeycomb inserts for a new set. They do tend to flatten over time and since I keep these puppies in my work boots all the time, I definitely get my money's worth all the live long day. Trading them in only costs another $20 for a shipping fee and I only do that once every 2 to 3 years. I have enough physical issues that keep me from being in the best shape of my life, but my feet are NOT one of them.
It sucks to see that so many people didn't find the value in this product or were turned off by the sales folks or maybe the sales person just wasn't as knowledgeable as they should have been. But in my case, they have done wonders for me. I don't have foot pain and extreme leg cramping when I wear them. I can seriously walk for miles in my steel toed work boots so long as I have them. My lower back has more issues than the orthotics can solve on their own but they do help me maintain a better posture while standing and walking.
PORTLAND, WASHINGTON -- I tried the Good Feet inserts about 5 months ago. I was desperate and those commercials they run kept running through my brain. I tried the inserts for $700 and they did not work. I was unable to wear the "Strengtheners" for more than 5 hours and the Maintainers didn't do much. I followed the guide to wearing these inserts exactly and even went back to the store for help/guidance. They did attempt to swap out the "Strengtheners" with a different size but it never worked. The sales guy acted as though I really didn't try so I showed him a log of the hours I spent wearing these things. He was generally not sincere.
In short, these made things much worse for me. I had to go see a foot doctor only to be lectured about buying these inserts. So the end result was returning these for store credit. I ended up getting a gift card with $700 on it. I did buy some shoes but frankly, their selection is weak. Things to consider: 1) I'm sure these might work for you. I don't believe the football player in the commercial saying he could have gotten another ring if he had these. Pro players get the absolute best treatment. I'm sure it's a paid endorsement.
2) They like to have people use their foot massage while they get your inserts from the back. Don't do this. The foot massage does feel great but it masks the use of the insert they have you try on. Meaning you think the insert is making things better when really it's the foot massage after effect. Good Feet should actually sell the foot massage unit. I feel using the foot massage is where I made the mistake, so don't do it.
3) There's no cash return. I knew this so I can't really complain but it sure stinks. Having $700 store credit at a place like this isn't exciting in the least bit. 4) The cost. They initially wanted me to spend $1K on a set of three. Why? The margins on these are probably around 10,0000%. This is not a simple cheap investment for the average joe (like me). Other: I ended up getting inserts for $59 which solved my issue. Customer Service - not great. I call them to ask about shoes and they put me on hold.
Then someone from an entirely different store 40 miles away picks up. What? I rarely get a callback and I'm nice to them! Summary: There are other solutions on the market that cure feet issues and a much lower price. In addition, if you review eBay, these inserts seem to show up a lot for resale. Hmmmm I wonder why??? Best of luck.